Pro: "Kayak would not allow me to change the ticket - referred me to FlyUs. Horrible customer service. I needed to return on Sat Jun 15 not Sun Jun 16. Would not give refund (i agreed to that when buying) but would not refund the tax, which i feel legally they have to do."
Contra: "Won't be using FlyUs or Kayak again for future purchases. Will go to the airlines directly. Too much red tape and horrible customer service for me to do this anymore. I fly a lot and have over 20,000 miles with Kayak, but those days are over."
Pro: "Kind and attentive crew, surprisingly comfortable seats with more legroom than I expected, even in basic economy, a ton of overhead storage."
Pro: "The crew was very accommodating. Entertainment was good."
Contra: "I wasn't aware beforehand that I could request a dairy free meal."
Pro: "Very attentive flight attendants. Two meals served and liquid refreshments offerred multiple times. Entertainment options were great! And patient fellow passengers who listened to a kid scream for most of 9 hours."
Contra: "Paid for Wifi. Marginal performance at best."
Pro: "We purchased seats with extra legroom and it was very, very much worth it. My husband is 6 foot four and he was able to stretch out his legs comfortably. Seats are not uncomfortable, which is different from some airlines we’ve been on, and we really like the adjustable headrest where the sides can be flipped up to keep your head from rolling around while snoozing. We like that the silverware is actually metal instead of plastic!"
Contra: "The screen that folded out of the armrest was so small that watching a movie on it gave us a headache. The furst meal/lunch was so-so. Personally I would prefer a mixed fresh salad with a little bit of ham or chicken on top instead of the attempt at a hot mushy entree. The second meal/dinner was Similar to a hot pocket. The bread and the filling was pretty tasteless. Why not just have a healthy fruit bowl? Would have liked to see some English language reading material in the seat back pocket – it appeared to be only German language. Alternatively, it would be great if the flight attendants could offer non-German language reading materials upon request."
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Pro: "Overall, a good flight, slightly earlier than schedule, well informed by the pilot"
Contra: "The food was not up to par for Lufthansa (plane food). The choice was barbecue chicken or vegetarian pizza. I asked for vegetarian pizza. Not sure what I had, as it did not taste like BBQ chicken, and it did not look like the food my neighbor had (which looked like 2 mini pizzas). I chose not to complain about my food. It appeared passengers were keeping the cabin crew very busy. By taste, I could not tell what it was and I could only eat half. Not usual for Lufthansa food."
Pro: "The facilities were really great!"
Contra: "The food - it was in VERY small quantity"
Pro: "Hospitality and attitude of crew Food"
Contra: "Cramped economy seats including leg space"
Pro: "the service with lufthansa is great. I always enjoy my flight with lufthansa"
Pro: "Courteous staff. Great movies. Good food."
Pro: "Loved the service both flying to and from Europe. Enjoyed the free inflight entertainment, blanket and pillow, and meals/snacks we were given."
Contra: "Again the ease of getting boarding passes for all travelers."
Pro: "Crew was excellent."
Contra: "Lots of entertainment options but most were pretty dated and stale"
Pro: "Great, polite, and well dressed flight attendants. All flight attendants treated us with care, they were kind, and provided exceptional service."
Pro: "on time Family Check in that the flight was not booked out"
Contra: "There were 7 families each with multiple young children who screamed and misbehaved the whole trip. After complaining, the staff did nothing. Bad trip!"
Pro: "The boarding procedure was fast and efficient. There was almost no waiting in line and the crew got the plane ready in minutes. Entertainment and food on the flight were both pretty good."
Contra: "Seats were not too comfortable. For long flights like this one, they could really use a bit wider and softer seats."
Pro: "Good choice of movies."
Contra: "The tightness of the seat arrangement when the row ahead reclined is extremely awkward. We are not large people but getting over the aisle armrest was very difficult to maneuver to avoid injury (falling). The security in Munich was upsetting in that one man yelled at me , "Get it out! Get it out! Get it out! because I put my electronics in one of the bins before my husband. I was confused as to what I had supposedly done and I said, "This is my husband" (who was removing his shoes) and this man's reply was "I didn't know that". We were not trying to cause trouble and we cannot understand why he had to yell."
Pro: "Excellent service as you would expect from Lufthansa. Seating comfortable as well."
Contra: "No ice cream - they have switched to pizza or hot dog before you land."
Pro: "flights were on time"
Contra: "food quality can be improved"
Pro: "On time - although a long flight I didn’t see the time go by"
Pro: "We enjoyed everything about our Lufthansa experience. Crew and flight attendants were very kind and attentive throughout the entire flight. On both of our international flights my wife and I had 4 seats to ourselves, which allowed us to stretch out much more comfortably. Flights were on time, landings smooth, online entertainment worked great, food was delicious, and the service outstanding."
Pro: "Clean plane, efficient and professional crew"
Pro: "Service, food, on time, everything that counts was in place."
Pro: "Service was outstanding. Very polite and prompt."
Pro: "Very courteous service, clearly a step above other airlines"
Pro: "I like flying with Lufthansa. It is one of the best airlines to fly with but a bit pricey."
Contra: "The food was not good at all. For a flight that cost so much, the food could be better."
Pro: "Borading Flights on time Crew Confort was just ok."
Contra: "Food. Very bad. Tasteless. And not much food provided. Emirates have more dishes and many servings. ENtertainment: Not many regiional movies. Overall movies are very few."
Pro: "Everyone are friendly thank you"
Pro: "The crew were friendly, respknisbe and professional, while the food was tasty. We were on time and kept well informed along the way. The movie selection was good and the touch screens were some of the best in terms of image quality and responsiveness I've seen aboard a plane."
Contra: "Space and comfort. Lufthansa is joining too many airlines in figuring out the exact minimal space a human needs to be able to be seems hurtling through the air. This leads to cramped, tight spaces with little to no freedom to shift your body. Because of this limited space, seats can only recline so far and leave one uncomfortable, though that angle is enough to create even less space for the person behind you or for you, when faced with a reclining front neighbor. So, minimal benefit of minimal recline and maximum discomfort caused for that minimal gain."
Pro: "Flight was on time. Boarding was efficient"
Contra: "Food and beverages were pretty stingy"
Pro: "Flight on time, excellent crew and flight attendant, clean airplane, good entertainment,"
Contra: "Food was horrible, not enough water was offered to stay properly hydrated. check in; nitpicking weight of luggage. since we can only check one piece of luggage instead of two, please don't give me a hard time about 2 lbs extra."
Pro: "The crew was working hard, most were extremely nice and helpful. Their service was excellent. I enjoyed the food and drinks. The plane was clean and looked well-maintained. Most of the flight was smooth."
Contra: "Flight from Munich to Charlotte: I do not fly that frequently (just only about 1 or 2 times per year - usually with Lufthansa) so I had no idea that as an Economy class passenger I cannot use the Business class bathroom. I admit my mistake for violating this etiquette. There was no line formed so I just used it, but as I was leaving the toilet a stewardess grabbed my arm and sternly made me aware of my trespassing. She was very professional and I believe it was not her intention; however, she made me feel very stupid for not realizing that the Business class toiled is for the Business class customers only. Don't get me wrong, if I paid premium for my fare I would probably expect less crowded toilets too. In my opinion, this unwritten rule should be made more explicit to the Economy class passengers, as nobody likes to feel embarrassed by mistakenly wandering into an exclusive club they don't belong to. I know there are separating curtains, but they were open. I saw a line forming in the Economy section so my next instinct was to go a different direction, which led me to the Business section. I really needed to use the bathroom, so I did not think of the proper etiquette at the moment."
Pro: "Over the length of the 9.5 hour flight, my time in the Economy class was that the crew were professional, courteous and especially helpful. There is a magnitude of difference between the attitude and professionalism of this airline over any American airline I have flown. In the future, Lufthansa will be my first consideration."
Pro: "The pilots"
Contra: "It was a bit hot in the salon. Food was average. Flight intendants were not very attentive. My neighbor was waiting for about 20 min to get someone picked up her empty glass. Entertainment: there was no Russian language."
Pro: "This flight from Munich to Charlotte was operated by Lufthansa. To my surprise (and a little help from a friend) I was upgraded to business class. does not get much better than that !!"
Contra: "I had problem with my ears - they were stopped and were hurting me badly. I approached first stewardess, she was very unpleasant and she told me that I had to go to the back of the plane, the one in the back of the plane was unpleasant too, she told me she was out of nose drops, did not offer me any additional assistance and told me I better consider not traveling if I have ear problem. Very poor service."
Contra: "I fly Lufthansa several times each year. This flight was the worst I can recall. My husband and I purchased exit row seats for additional leg room only to discover that an additional row was added in front of us for people with babies. We were squished behind them with very little leg room. We were surrounded by several babies, all of them crying constantly; this was totally ignored by both the parents and the crew. I was ready to start crying loudly myself, wondering if anyone would pay attention to that. We ordered special meals online but were served regular ones. When I told the attendant that we should be getting special meals, he peevishly and defensively said "you should have told me". These meals are normally served without any special prompts, so I have no idea why he was so angry with me! The crew practically hid from all the crying babies and was avoiding our section of the plane for around six hours. No water served, no one checking on anything. Lastly, my suitcase was cracked and needs to be discarded. altogether: a horror."
Pro: "Well organized and in time"
Pro: "Flight was only about 60% full. Wine was offered with each beverage pass....also cognac offered after dinner. Plane was newer,comfortable. Lots of legroom in our "more legroom" upgraded seat. Departed on time and arrived early."
Contra: "Goulash meal meat was gristle and inedible. Other food was O.K."
Pro: "We try to fly Lufthansa when we go to Europe (2x a year). This trip we upgraded to more leg room in economy and what a difference! Everything else was the same, which has always been excellent. Munich Airport has great food and shopping. Lufthansa's service is truly impeccable, the airline staff were constantly walking up and down the aisles offering food and drink and comfort. Great end to a three week trip in Italy, Croatia, Slovenia and of course Germany!"
Pro: "Everything on the plane seems clean and well maintained - nothing is broken, worn or soiled. Lufthansa spends a little more effort than other airlines to cut down on waste when it comes to their in-flight food service (real silverware and reuseable dishes). The Munich airport is by far more convenient than Frankfurt when making connections in Germany."
Contra: "I was a bit disappointed with the limited seat availability/choices. If you cannot check in online several hours ahead of the departure you are typically left with center/middle seats in the area of the plane."
Pro: "Service, timeliness and new aircraft"
Contra: "Everything was excellent"
Pro: "The efficiency and professionalism was impressive."
Contra: "The temperature on the flight was uncomfortanly warm. the Airbus planes do not have individual air jets at each seat which is a desirable feature. Therefore, the environment felt stuffy. It would also have been nice to have refills on coffe and hot tea, however, no one checked back with us after round one. The bathroom floor should also have been cleaned more frequently."
Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."