Food was absolutely terrible…old plane.. small seats
We were not able to go ! So we didn’t fly at all. We canceled flights months ago with Kayak
Well I guess more flexibility from terminal to terminal and close to the gates. Thanks
Pro: "the crew was good , seat was not so comfortable"
Contra: "seat need to be more soft for a trip during 8h //"
Pro: "Fabulous Stuart’s."
Contra: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."
Contra: "Delay for both leg trip."
Contra: "My only suggestion would be to include instructions on how to control the entertainment center and find things such as the headphones in the armrest."
Pro: "Hate today but they do it better thanUS airlines."
Contra: "The lines in Frankfurt were horrible. It’s the airports fault though, not the airlines. We almost missed our connection."
Pro: "Glad that i was able to secure a seat in the emergency exit row (row 70)"
Contra: "Wow, I am not a heavy woman, I wear a size large but I am not in the least obese, just tall and not skinny. The seat width was ridiculously tight! I have NEVER experienced such discomfort in a Emergency Row seat!"
Pro: "Same as above same as a bove"
Contra: "Same as above"
Pro: "Timely departure and landing"
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Pro: "easy boarding, great flight attendants"
Contra: "Passport control and security for connecting fights made the connection hell, also walking 10 miles to the gate"
Pro: "Also a lovely and comfortable flight"
Contra: "No complaints"
Contra: "I did not like the fact that I was not on this flight."
Contra: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"
Pro: "We were greeted by cookies upon entering the flight. I liked this experience. for a 45min flight everything else was as expected."
Contra: "having to climb up 6 stories with carry on luggage isn't fun. Some elderly people were struggling, caused everyone to slow down. I'd have taken the elevator if I had known we had to walk all the way up. Regardless, my expectation of German airports and German engineering is high, but things we take granted in US like escalators are a luxury in Germany and clear directions are missing... on the oncoming flight we had to wait for a door to be unlocked while everyone was stuck in the aisle way and stairs.."
Pro: "Flight directly to Tampa"
Contra: "I did not like the passenger reclining their seat all the way back. this left me with no room to relax on a 10 hr flight"
Pro: "Again the flight wasn't full so had plenty of room."
Contra: "The sandwich they offered was pretty bland."
Contra: "Over 30 minute delay for an hour flight! Frustrating."
Pro: "The service levels of the crew are the best I have experienced - the quantity and quality of the food and beverage offering is very good Lufthansa also has the cleanest planes I have ever traveled on - and I have traveled plenty for business Lufthansa App is the best This was my first Lufthansa flight and it wont be my last"
Pro: "Service, friendly crews. Everything."
Contra: "Simply the best.Thank you."
Pro: "The entertainment system included ability to access cameras on the tail and belly of aircraft which was interesting to watch takeoff and landing. Crew was great, flight was smooth."
Contra: "Seat cushions lacked deep cushions, seats were too close together, could not stand up. Boarding was not done by rows, so took longer than usual."
Pro: "The service was very good. You never really felt you had to ask. I was able to catch up on a few movies of my choice. That was nice."
Contra: "It's a long flight and it's always difficult to get comfortable and 1st class is just out of my budget."
Pro: "Crew are very polite and supportive!"
Pro: "The cameras on the outside of the plan are fantastic!"
Contra: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."
Contra: "Rude cabin crew, dirty plane, have to pay extra, they will accept USD but give you change in euros. Extra luggage fees and ridiculous weight limitations"
Pro: "Fast check in and boarding. Courteous service."
Contra: "I did not get te entree of my choice on one of the flights."
Pro: "Everything! The food was nice, I liked the entertainment too!"
Contra: "That my fellow passenger took some of my limited space due to being obese:("
Pro: "Our first flight was late. We were met at the gate immediately after landing and were brought individually and directly to our next flight behind the scene, including passport control. Excellent."
Contra: "I had booked both flights at least 9 month in advance. Was not given a choice of seats for the short flight. In the past that has not been an issue. This time the four of us, including 2 children, were seated in the back of the plane separate from each other. Not cool."
Contra: "Pilot strike caused much distress in Frankfort. The best that could be done was a layover extended by 5 hours and a diversion to Luxembourg. The final leg of the trip was further delayed an extra hour due to mechanical difficulties in Luxembourg."
Contra: "The flight was late for 2 hrs with no explanation"
Pro: "The flights itself was ok. The flight attendants caused me no problems, and the flights, when I FINALLY got on them, were smooth."
Contra: "everything else. The franfurt airport closure made me miss school because they did not offer extra flights to accommodate all the displaced travelers. I had to stay in the Frankfurt airport for a FULL EXTRA DAY, and every time I tried to get a new ticket, or ask anyone for help, I was given the run around. No one was helpful. I talked to about a dozen Lufthansa employees that day and only one was helpful at all. It was a hellish nightmare. Before my last flight, I was furious with how I had been treated all day and a horrible Lufthansa woman yelled at me for being upset about the situation. Then, when after much hassle I finally got to my destination, I was told my baggage was lost. That was on thursday and I still have not gotten it. i am never flying lufhansa again. This was the worst trip of my entire life."
Pro: "The flight was on time. The boarding went smoothly."
Contra: "Armrest was broken on 1st flight making it difficult to get the tray table out."
Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."
Pro: "very friendly, professional crew."
Contra: "I got a wrong flight from you, different than the one initially selected, upon my payment !...with 6 hours overlay instead of 50 minutes. For that I had to pay extra $300 !"
Contra: "Not enough space. Seats are way to small. No tv's on plane"
Contra: "Delayed - but made up for later!"
Pro: "Nice attendants."
Contra: "They left one of the bags at Frankfort and we had to wait 8 hrs at the airport till they could get it back."
Pro: "Food was good, boarding was easy, transfer in Munich very manageable"
Contra: "The seats are unusually narrow and there is no place to put your book and iPad in the seat pocket in front of you. Also, very unremarkable service"
Pro: "Food and entertainment is comfortable."
Contra: "It was a long flight. Hard to sit through. Needed more space for legs."
Pro: "This was a very new plane and had extra leg room even in coach."
Pro: "Flight was a code share operated by Shuttle America. EMB 170 and crew provided an above average flight. On time departure and arrival. Overall, no complaints."
Pro: "Good selection of tv shows and movies. Comfortable seats. Pleasant service."
Contra: "The food was awful - basically inedible. I fly quite a bit, different airlines, and this was the worst I've ever seen/tasted."
I liked always, it is really good flight
Excellent service and value for the money.
Pro: "Everything was great - service, food, boarding"
Contra: "More food choice would be great"
Pro: "That eventually I made it to Tokyo via Qatar airways."
Pro: "Delayed without explanation"
Pro: "The Crew"
Contra: "Free food"
Pro: "LOT kept seating set up for comfort of all passengers."
Pro: "Friendly crew."
Contra: "Not being delayed :)"
Pro: "First flight was delayed and we missed flight to Toronto"
Contra: "Departure on time"
Pro: "The crew were great!"
Contra: "The coffee was pretty bland."
Pro: "Very friendly crew , free beer"
Contra: "being 100% on time with take off"
Pro: "There was in-flight entertainment. It was the cheapest flight."
Contra: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Contra: "No recharger for mobile in the plane."
Pro: "Everything went good. Thank you."
Contra: "More communication about flight delays at the airport."
Pro: "The crew was friendly but it was obvious they were poorly trained."
Contra: "Everything needs improvement for this airline to measure up to western European standards. I will avoid them as much as possible fro now on."
Contra: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."
Pro: "You can't beat the convenience of traveling without having a layover which are never guaranteed to be on time. The food isn't bad but service makes up for whatever shortcomings there are in that dept."
Contra: "I wish there was a kid meal option"
Pro: "It had some interesting movies and food could been great if given two meals. Was able to get more candies and drinks."
Contra: "Only one meal to get and could been more variety of movies like in Spanish and Russian and Polish. More music to listen to."
Pro: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Contra: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."
Pro: "Direct flying"
Contra: "Not on time, 3 hrs delay flying in and 1hr delay coming back"
Pro: "Food was ok"
Contra: "Horrible, lazy staff with attitude. Extremely uncomfortable seats, not working TVs , poor choice"
Pro: "Everything overall"
Contra: "Nothing in specific"
Pro: "Very friendly crew member."
Contra: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Pro: "I liked the plane, smooth landing."
Contra: "They lost my daughter’s luggage!Not good since we will only be in Krakow for 4 days!"
Contra: "On Monday, May 21, payment was made for 2 suitcases in the amount of $47. At check in next day we were asked to pay and paid 40 Euro for 2 suitcases. We told them that we already paid, to no avail. We would like to have an explanation. According to LOT luggage policy we should not be paying for 1 suitcase per person at all.."
Pro: "There is nothing what I can say I liked They were late at the first flight and I was almost to loose the next connection. The crew in the airport in Warsaw were very slow and unprofessional When I got back to chicago they had a delay 30 min as well. I had a very bad experience overall with Lot company I will never fly again with them"
Contra: "I hope I get back my luggage back in where I have so many things"
Pro: "On time"
Pro: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Pro: "The flight was good. Budapest is an easy enough airport to deal with though why LOT only has one desk available at check in for economy passengers is questionable. The second desk for important passengers did become available when there was no one in line there, but still. Flight crew, staff were all helpful and approachable. Captain gave passengers relevant information and cabin crew did the same. The Flight was problem free no turbulence no delays just well run and well organized."
Contra: "All good."
Contra: "The flight was late, almost 45 minutes"
Pro: "all was ok"
Contra: "ground service knowing we will be late in Warsaw did not want to book me for the flight i could catch after delayed landing"
Contra: "Terrible and stressful experience transferring at WAW airport with crowded security lines and no guiding personnel. Slight delay this time (compared to the first leg of my trip couple of weeks ago with 3h delay and missed connections)"
Pro: "Flying with pet and airline could not have been more helpful. The food (dinner) was much better than expected. Wish I had asked for more. The pork, the vegetables salad and dessert had flavor. Flight attendant helped me with back off the plane even."
Pro: "Very narrow seats in Coach."
Contra: "Very uncomfortable."
Contra: "Narrow seats, no variety of food only chicken"
Pro: "Very slow and long line for passport control and security check at Chopin Airport in Warsaw. Nerve wrecking last minute check in....plane delayed"
Contra: "No drinks onboard for close to 11 hour flight. Crew was very stingy with the water and non alcoholic drinks. Plane delayed , landed 45 min. after scheduled time."
Contra: "There was a delay on their first flight and then the same LOT company does not wait for our connection. After that we are send for one night at a crappy 1 star hotel in Warshaw."
Pro: "Fast boarding time and fast departure"
Contra: "Nothing to comment"
Pro: "There was an incident with a passenger. He had an emergency and the plane went back to Berlin and got him an ambulance. From my point of view, if it wasn't for the Doctor (passenger) on board, he wouldn't have made it. It could've been anybody, even me or my friend traveling with me so, Great job! Congratulations to the Pilot and all the crew!"
Contra: "WE tried to Check in online and it gave us a bit of trouble. I think it was because of the connecting flight, it kept checking us in to the second flight but not the first one."
Contra: "one of our seats did not work properly (3D) and the crew constantly had to manually adjust the seat. It never would go into a full reclining position. Food was good but they did not serve everything that was listed on the menu. My wife ordered the pancakes with berries for breakfast and they said they did not have any. After they told us they did not have this item, another passenger from Russia sitting in 3A started complaining and they miraculously found the pancakes for this passenger. this leaves a bad impression about the service and not what you expect when you buy a business class ticket."
Pro: "Nothing. 0/10 do not recommend."
Contra: "The complete and total lack of a flight."
Contra: "the flight was 2 hours delay and messed up all the arrangements we have to be picked up also the whole plans needed to be changed and inconvenient for the person supposed to pick us up from airport"
Contra: "No new movies or no tv shows to watch on a 9hr flight. If I knew I would have downloaded movies on my phone or on a usb stick(u have the possibility of using those). Horrible food, cannot even describe! No free alcohol. If you pay cash for the alcohol you end up paying double as if you pay with Credit card. I paid for 3 drinks, were brought only 2 and when I asked for the 3rd one they didn't understand what I want. Crew speaks only polish, they have little knowledge of English language. They are not helpful and they don't care about passengers! Delays on every flight, Friday LOT airline doesn't have to many flights out of Warsaw! Be aware, in the event of a delay and loosing your connecting flight you might end up spending a night in Warsaw. I WILL NEVER USE LOT AGAIN and I will make sure to spread the word!!!"
Contra: "I had to pay 70 Euros for luggage one way, while there was no information that my ticket does not include luggage. Actually, economic tickets (as mine) should have allowed for trips in Europe a checked in luggage according to the company website. I do not find any information regarding how I can pay for my luggage in advance, and not at the airport."
Contra: "Departure was delayed. Got held on ground at Chicago. Baggage was very late to arrive"
Pro: "Pleasant personal, great service!"
Pro: "I guess the plane could have been cancelled, so I should be happy with that."
Contra: "Both planes were late taking off. My wife and I both checked our backpacks, her's made it, mine did not. If my bag comes in they will not deliver it unless someone is there to sign for it. That doesn't work well as we are on vacation and have plans/appointments to be out all day. I'm not sure if I'll ever see my bag again. Avoid this airline if possible. Also boarding is odd as you have to take a bus to the plane, which is slow, extremely crowded, and inefficient."
We had a 4 hour delay and wizz Air provided no help or information at the airport.
Delayed by 40 mins, unclear why. No information given.
When I arrived at the airport they left me to stand by. Did I ask why? They informed me that the fly was oversold. Finally, when they finished the boarding process, they confirmed, that they gave me the boarding to go to Milan. I arrived at the airport two hours in advance and the flight was delayed.
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Too many hours of delay ( 4)
Contra: "More leg room and reclining seats"
Pro: "i like the service"
Contra: "water free"
Contra: "Lower the aircondition temp, it was hot in the plane during flight"
Pro: "The crew was ok. The seats no conmfortable."
Contra: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Pro: "Good flight, easy check-in, direct 4 hour flight"
Contra: "Seat not inclining."
Pro: "We had an eventless and safe flight and it was not too cold on the plane."
Contra: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Pro: "It's the cheapest you can get"
Contra: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Contra: "Weirds sounds near first rows -- like compressor working or something"
Contra: "The seats are cramped and you have to pay for snacks and water"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "Good airport . Punctual flight ."
Pro: "The crew was very friendly and helpful."
Contra: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Pro: "The crew was really nice"
Contra: "1h30 delay for no specific reason is unacceptable"
Contra: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Pro: "I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!"
Contra: "That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information."
Pro: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Contra: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Contra: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Pro: "Got me to where I was going and the airline stewards were polite and helpful."
Contra: "Like all budget airlines, Wizzair has low fares and anything else is a nickel and dime game. When did a cup of coffee cost anything? Is this the norm? I would not know. I travel with a musical instrument (guitar) in a soft case. Easily fits in overhead bin compartments. The airline would not allow me to carry it on (only recourse was to purchase a second seat for it). I was forced to pay a baggage fee (around $70 u.s.dollars). For what? To pray it doesn't come back to me damaged? To their credit, it did not..."
Pro: "The price"
Contra: "The check in was not opened on time The bordibg was not possible on time"
Pro: "We got to our destination."
Contra: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Contra: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Contra: "The flight was delayed and there was even no information about it. Gate number was changed after boarding time and we didn’t hear any appologize not even receive some meal vouchers or food on board. We arrived more then 1 hour later- I can not evalute this as a good service."
Contra: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Pro: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Contra: "No air conditioned 2 hours late Poor ground service"
Pro: "Good legroom and comfortable seats"
Pro: "Plane new & in good condition"
Contra: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
Pro: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Contra: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Pro: "Maybe the food selection and the price of it."
Contra: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Contra: "long time wating in bus to get plane"
Pro: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Contra: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Pro: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Pro: "Crew were friendly! The app for the journey is good."
Contra: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Contra: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Pro: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Contra: "The seats don’t lean back and do not have a lot of cushion."
Contra: "Extra prices. Should have took a better airline and pay more. Came out the same. Make sure you tell guest to check in online or they will. Hangs you $50 to check in at the airport"
Pro: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Contra: "The flight departed around half an hour late."
Pro: "The crew in the plane"
Contra: "The quality of service in the boarding, Modified types of cabine bags, practically you have to bring one change of clothes an nothing else in order to fit for the standards of the "small cabine luggage" . The boarding crew was very rude"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "The flight was really fast!"
Pro: "Ryanair works very well if you follow the instructions. Check in day before departure - Don’t bring too big or too many bags onboard. Pretty perfect flight for us."
Contra: "Fellow passengers not preparing for check in and bringing too much luggage then complaining for 10 minutes while everyone else has to wait. Ryanair only had one check in / bag drop. Should be automated or more staff. Took forever. (Ok 30min and only 3 ppl ahead of me in queue)"
Pro: "Not super comfortable"
Contra: "Snacks/Drinks for free"
Contra: "Entertainment online"
Contra: "They need to stop changing the luggage options"
Pro: "Ok for a budget airline"
Contra: "Website indicated without EU identification we needed printed boarding passes. We were unable to print them while traveling. We arrived at the ticket desk and they refused to print them. We had to create an online connection to get the passes and then forward them to all 4 people in our group."
Pro: "Helpful, friendly crew"
Pro: "Good experience standard seating on Ryanair you know what you will get, no surprises."
Contra: "On this particular flight there was little English spoken."
Contra: "We arrived one hour late and and everything on my arrival had to be delayed as well"
Pro: "The "sales" gets a little old. Duty free, lotto tickets, food, drink...…."
Contra: "Tarmac boarding"
Pro: "Helpful staff especially with disabled access."
Contra: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
Pro: "price time of flight"
Contra: "unable to choose your seat free expensive tea and coffee and others"
Pro: "The cost was the big plus on this flight."
Contra: "I had to pay for the luggage which I already paid when I booked the flight through Kyak. Seats very small. One way ticket for $400 from Palermo to Milan!"
Contra: "We were told to board but then waited in line an hour We then waited on the tarmac for 45mins We then arrived and waited for the bus A whole lot of waiting for a simple quick flight"
Pro: "Prompt bag drop and boarding"
Contra: "Finding the car rental drop off point"
Pro: "Price and punctually."
Contra: "As mentioned being separated by the “ random computer choice of seats. We were put rows apart both with empty seats either side of us, we fly lots and only Ryanair and Jet2 do this."
Pro: "Legroom was good"
Contra: "They sold perfume and lottery tickets when I needed a cup of water."
Pro: "On time no problem"
Contra: "Everything was good"
Contra: "I didn’t know that I had to pay and extra £15 just to get a seat! I thought I already paid enough for my ticket ."
Pro: "It was cheap and clean"
Contra: "Cant take your carry on actually onboard. They wont even give u free hot water for personal needs."
Contra: "Overcharged for everything. If you need to check a bag or want to sit next to the person you are traveling with, then you are charged fees. The checked bag fee was almost $50. On board, nothing is offered and they try to sell you perfume and other extras. Overall, the boarding was a mess, the staff were not very friendly, and it was not a great experience."
Contra: "My husband and I flew with RyanAir 3 times in two weeks. This was the third time, and it was the worst! When we were about to board, a staff person approached us and said that out carryon bags (which RyanAir tags and checks, anyway) were too large. We'd carried the same bags with the same items in them for all of our flights with RyanAir with no issues. But this time, the staff insisted that we had to pay to check the bags. We removed items from our luggage and put them in our backpacks, which only made the staff upset because they were unable to charge us. One of the staff members began yelling at me and told me she was doing us a favor by not making us pay (though our bags were the right size and met the airline's standards). She told me to be quiet and not argue with the staff, otherwise she'd charge me. If this were in America, I would have spoken to her manage and filed a complaint. I don't know the process in Germany, so I let it be. I felt disrespected and angered. During the flight, I asked a crew member for a fork or spoon. He said he'd bring it to me in a minute. After 15 minutes, he had not returned with it, so I asked another crew member, who told me that there were no spoons or forks. I replied that the airline serves hot meals that require utensils and asked if I could have one of those. He insisted that the airline accounts for every utensil and refused to provide me with one. The woman sitting behind me leaned forward and handed me a spoon. She explained that another crew member had given her the spoon, though she had not asked for it. She was confused and now realized that the spoon was intended for me-- he'd handed it to the wrong passenger. This made it obvious that the other crew member had lied to me. Overall, this was one of the worst flight experiences I'd ever had. I would not recommend RyanAir to anyone, and would actively dissuade people from flying with this airline if asked for my opinion."
Pro: "The crew"
Contra: "Sitting with a stranger"
Pro: "Great trip, right on time, plane was clean, colors are a little weird, guessing some one is a Michigan football fan"
Pro: "Crew were friendly and polite"
Contra: "The boarding procedure at Stanstead is terrible - lots of standing around, partly due to a delayed inbound plane, however we were all still assembled on time and this was not communicated until we were all standing in line. Seat rows are too close together - my knees were pressed against the seat in front the whole flight."
Contra: "Plane late - no update. Had to get there 3 hrs early. Pfinding a way to print boarding passes inMorocco a pain. Not sure I will ever fly Ryanair again. Plus risk of flight being cancelled last minute!!!!!!"
Contra: "All the crews are very unkind that I ever seen. I won't be boarding this airline ever.... They charged for extra carry on bags but their measurements a little small size than other airplanes. I have to pay 62 euro extra for each one that I've never had problems wherever I go...."
Contra: "We flew Ryanair from Athens and Santorini. My friend got her phone stolen the day before and had to cancel her credit card. Instead of contacting her or letting her know what was happening, Ryanair cancelled her flight. We got to the airport and they were not understanding and would not let her board, although they could see that her reservation once existed, and they just canceled it without her knowledge. We were forced to board the flight while she waited for another one in Athens."
Pro: "Flight landed 15 min early which was great but that's only because a lot of people have been complaining about their delays so they had to make it up in some way. I had to pay $50 for my luggage bc Ryanair believes that when you fly you should be empty handed. Smart crew we got going..."
Pro: "The staff were okay."
Contra: "Everything else."
Pro: "I was very disappointed with checking in because I wasn't informed about checking in online. I had to pay an additional €150 and it's sad that you have to find ways to make extra money on us passenger's. Your rates are low but the extra fees cost more than the airfare. then when were ready to board they said my carry on was too big, which it was not and the stewardess wanted to charge us extra fee but when she realizes that it wasn't too big she still wanted to take our luggage because there was no room on the plane. In fact we got on the plane and there was plenty of room for our carry on I am hoping that Ryanair will do the right thing and reimburse us the extra 150 we were charged for not doing the online check-in that once again I was not aware of because I never received an email or a text as she stated I should have received. This is NOT right how you have low rates then we are forced to pay all the extras."
Contra: "I don't like how Ryanair charges a low fee but then adds all these extra fees because you didn't check-in on LINE etc. Snack or beverage was never offered and your hostess were NOT at all friendly."
Pro: "Cheap ride and cheerful crew."
Contra: "The flight was delayed by 2 hours, which was a bummer because I missed the check-in window for my hotel in Italy. We also had to walk out onto the runway to board and then had to head back inside. The crew sold us on products throughout the trip."
Contra: "There was no window! Weird."
Pro: "Seats were more spacious then expected."
Contra: "When checking in I noticed me and my boyfriend were "randomly allocated" seats 10 rows apart. When I called and enquiried about this I was told that I would have to pay to move the seats even though there were 4 seats available next to my boyfriends allocated seat. This is ridiculous seeing as it was not a separate booking and there were plenty of seats available! On the way back my boyfriend was charged 50 euros for a bag which the flight attendant deemed as oversized even though on the way there it was perfectly fine. Her reasoning was that it would have to be put under the plane... When walking to the plane we saw that most people were asked to leave their hand luggage on the tarmac to be put "under the plane" without being charged so essentially we were ripped off yet again!"
Contra: "You charged us for 4 bags, not 2. When we spoke On line your rep said that it was not refundable. We only had 2 bags and will definitely dispute this charge with our credit card company. Also, check-in online is very difficult- as is getting the boarding passes. Finally, we did not BUY and, I think out is spite, you put us 30 seats apart I know this is an economy airline-but we had NONE of these problems with WIZZ airline. 2 people should be able to sit together without paying an extra money. Your extra charges are really ridiculous."
Contra: "In the past, you could accept to be hauled like cattle through the gate, walk to the plane under the rain, sit on a bench, be bother with scratchers, etc. because the cost was really low. Not anymore. Nowadays the generic name should be very-high-cost/service-ratio airlines. They charge you way too much for the same crappy service as always. Bye, bye!"
Pro: "Service was great, plane was clean and flight was smooth"
Contra: "Seats were not super comfortable but what can you expect from a budget airline?"
Pro: "Nice people. easy. Empty flight"
Contra: "I want free peanuts or cookies or something even free water please I paid a lot and I can't even get free peanuts?!"
Pro: "The crew was friendly and helpful. I like that food was offered, even though I was on a fairly brief flight."
Contra: "Many passengers had to check carry-on luggage just before boarding because there was not enough space. Also, the space inside the plane is the smallest I have seen. Getting in and out of your seat during the flight is very difficult and awkward,"
Pro: "Mostly the price. I hated the way we boarded, it was freezing cold and we had to walk outside to get a smoky bus."
Pro: "It was too hot on the flight. Felt like I was suffocating."
Pro: "Busy departure time, waited 45mins in the aircraft for take off. Had to check in our hand luggages due to busy flight so again waiting at the other end to retrieve our baggage."
Pro: "The price is the main reason to fly. It was on time and efficient. Would definitely ride this airline again."
Contra: "Restrictions on baggage made me have to rearrange. Nothing major, just a slight inconvenience."