Găsește zboruri ieftine de la Cluj-Napoca către New York

Pro: "It was crew amazing"

Pro: "Great experience, beautiful people, always smiling ant there to help you."

Contra: "I would definitely have vegetarian food. 30% of population is vegetarian"

Pro: "it is a nice program it's wonderful for flying out good price on for totally is excellent website"

Pro: "Everything was great."

Pro: "It was a true Turkish Airlines experience! Awesome as always!"

Pro: "Turkish got us on board although our incoming flight was delayed."
Contra: "Food of poor quality and possibly unhygienic as I developed tummy problems."

Pro: "Hostes are great"

Pro: "In flight entertainment and snack even for a short 1 hr flight"
Contra: "Chaotic boarding process - seating assignments changed for lots of people last minute with no explanation"

Pro: "It was the best"
Contra: "The best"

Pro: "The flight crew was friendly and kind."
Contra: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."

Contra: "Options for vegetarians were not really good."

Pro: "Nothing"

Pro: "Wheelchair passengers should like any other flight have gate to gate service."
Contra: "Wheelchair service. Very poor"

Pro: "Comfortable and uneventful flight - just the way it should be!"

Pro: "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."
Contra: "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."

Pro: "One of the best airlines. The Boring team in Cluj was really pleasant and courteous"
Contra: "No subtitles in foreign languages"

Pro: "The food, it's excellent.The entertainment system is really complete."
Contra: "One of my bags arrived broken. I'm contacting Turkish Airlines about it."

Contra: "The flight from LAX was delayed which can happen but they were so dysfunctional in Istanbul that we not only missed the original connecting flight to Tel Aviv but the next two subsequent ones as well. They sent us from one end of the airport to the other and made us wait in 4 different lines before sending us to the next one. Our baggage arrived opened and taped closed and had been rifled through. My 90 year old mother almost collapsed because wheelchairs in LAX and in Istanbul never arrived."

Pro: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Contra: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."

Pro: "Great entertainment systems"
Contra: "Leg room was especially tight."

Pro: "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
Contra: "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."

Pro: "food"
Contra: "Delayed For more than an hour"

Contra: "Wish they used a large plane like the Istanbul to MIA one."

Pro: "I got an upgrade to Business Class, which made for a very pleasant flight. Thank you. Great lounge in Istanbul!"

Pro: "Aircraft good, crew members respectful, food was good."
Contra: "Confusion delayed takeoff by 1 hour or more. Staff at gate had an issue in their system. They let others after me on the flight but said would be missing luggage. I said that is fine. Ten minutes later they said they would not let me board. I spent no less than 4 hours trying to get out of the airport-- waiting for visa and then through customs. Every Turkish airline desk took a long time and I was sent to at least 4 Turkish airlines desks. It is all a mess. So I am one day delayed in my arrival to my destination. This has been so frustrating!!!!!!!"

Contra: "The tv sett wasn't working ."

Pro: "Crew was solicitous and cordial. Movie choice had too many that seemed like they would have guns. I did find a couple of films to my liking, however."

Pro: "The attention from the crew and services"
Contra: "One of my lougage was left behind , I got after a week of stressing from one state to the other with lot of stress and unplanned expenditure I was not really sure whether it was their fault or air canada who charged me $225 for a little box mearnt to b a hand lougage. .. I was really pissed but on all the Turkish airline gave their best but the connecting flight air Canada has the worst services ever.... no food or drink was offered all through to Canada and their workers lack customer service"

Pro: "Everything"
Contra: "They don't speak very well English"

Pro: "Avoiding my to go Israel Delta monopoly is fading"
Contra: "Nothing"

Pro: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Contra: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"

Pro: "The food and movie selection was very good."
Contra: "The seat I was assigned was not the seat I had originally selected. The staff was so rude to me and behaved very disrespectful to me when I would ask for help. I had the very front aisle seat and the flight attendances kept bumping into me and my fold out tv screen. And the other passengers on board were not so nice either.. there was a grown man that was maybe in his 50's and i am a 22 year old 5 feet tall and this man shoved me back into my aisle and one of the flight attendances saw and said nothing to him."

Pro: "Excellent air lines overall. From the hospitality of the crew and all their efforts did not go unnoticed. The food was great and the selection of entertainment that was available was much needed for a 10 hr flight."
Contra: "The only issue I had was the WIFI. I was unsuccessful in logging on after a couple of hours and a million attempts. Trying everything but was unable to get my a lot of work done, so it was unproductive time for me."

Contra: "Food"

Pro: "excellent food, service"

Pro: "Good service, good food!! I will use Turkish air again."

Pro: "The entertainment choices, including live sports, were excellent."
Contra: "The boarding was chaotic, and we sat on the tarmac for over an hour."

Pro: "Not much"
Contra: "The grew was not very happy almost upset perhaps they were tired the ladies were okay but one of the men was very moody and unpleasant to be around"

Contra: "The plane wasn't very full and my wife and I had 3 seats each to lay down and sleep on the long transatlantic flight"

Pro: "The service, the wine, the staff."
Contra: "The food tasted bland. Wasn't bad, but bland."

Contra: "Turkish Airlines Lift off. Finally after the hours of waiting, standing, passport controlling we are on board. Blessed air conditioning freezes the cheery rainbow seats Tossed back with painful whiplash the nineties surround us again. Enter to find the changing table Dirty diapers and wipes for tiny asses Moan, itch, pick, cry, kick, kick, scream Mommy Mommy Mommy Mommy Mommy Decadent. Familial entitlement on a budget. Sit down to stares. Without doing anything So begins the ogling Not for beauty or glasses But because of his right to look in any direction he pleases. The drink cart comes by Soft drinks only Stuttered English behind Only a sweet belch of coca cola Released, bubbling an unfettered expression shared across all languages. (but do they share my disgust?) Oh to fly, to find a cab to drive in the big city."

Pro: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Contra: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."

Pro: "Liked that the flight was on time and the plane clean. Online seat selection and check in was helpful but there was no wait at the airport either."
Contra: "No inflight entertainment. Food was poor, but it was only a short flight."

Contra: "Flight crew from Miami to Istanbul not very helpful. Very hot in plane"

Contra: "Flight didn't start boarding until posted departure time and no announcement was made. the food was horrible and smelled horrible. Airplane exhaust was permeated the cabin making passengers nauseous,"

Contra: "Terible transit info. No information / custmoer service help at all in Istambul. Rude and unwilling to help airport employees! Gate changet without notice/ almost lost transit flight.. Turkis airline crew did not come by during flight until breakfast. Sooo thirsty...."

Pro: "I liked most of the processes but only boarding process was complicated."

Pro: "The food and drinks were excellent."
Contra: "Entertainment option was restricted to one movie for everyone on the flight. I wasn't interested in the movie. This flight was not equipped with the entertainment suite attached to the chair like the previous flight."

Pro: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Contra: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"

Contra: "Everything was excellent! I will be flying with them again!"

Contra: "Great Airlines, accommodating"

Pro: "aaa"
Contra: "zzz"

Contra: "I don't know"

Pro: "Our flight was delayed in Italy and I was worried I would miss the connecting flights to the US. But not to worry Lufthansa waited for our flight and got our luggage on board as well. The food was outstanding."
Contra: "That we could not by-pass the German passport check and go right to the next flight and check out passports only ones."

Pro: "The crew was great. A woman in front of us had a seizure mid-flight and the crew handled it professionally with great care. They were very friendly and helpful"
Contra: "The lines when we arrived at the airport were very long. Had to wait over an hour to check in. Seemed like more people should have been working the counter. I missed my connection on the flight over to Europe."

Pro: "Very well organized."
Contra: "Not Lufthansa but United."

Pro: "Great aircraft"
Contra: "Waiting for arrival gate"

Pro: "Ended up flying out of London Heathrow, not Munich do to the cancelled Lufthansa flights. Very stressful and exhausting but did get back the same day as scheduled."

Pro: "Everything went off without a hitch. Love how organized Lufthansa is."

Pro: "Could not get skybridge to operate so that we could disembark. United airlines."

Pro: "One of the crew members, a male, was very nice."
Contra: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."

Pro: "everything - especially the way they treat their customers."
Contra: "Nothing"

Pro: "Same as above."
Contra: "Same as above."

Pro: "No complaints - quick flight."

Pro: "It was ok"
Contra: "Two flights were both late Had to run to gate Luggage delayed"

Pro: "I thought the crew was OUTSTANDING. The food was good and so was the entertainment. I LOVED the toilets being in the separate area downstairs. I also really appreciated the temperature: very comfortable and not freezing cold, but not hot either. Again, GREAT crew!!! Very pleasant flight!"
Contra: "The flight was late leaving and arrived late, which made my connecting flight experience a nightmare My connecting flight arrived late, and I nearly missed my next flight. I had to go through border control (and relevant queues), running up and down multiple never-ending multiple escalators, then take a train to change terminal only to find out the gate had been changed to the furthest one in the terminal. I literally RAN all the way from deplaining to boarding. It was a night mare. I would have missed my flight if I had walked instead of running"

Pro: "Leg room is superior!"

Pro: "Nicest crew ever"
Contra: "Boarding ground crew was a bit arrogant"

Pro: "Comfortable, timely and pleasant overall."
Contra: "N/A"

Pro: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."

Pro: "Everything was good."
Contra: "everthing was good!"

Contra: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."

Pro: "see above"
Contra: "see above"

Pro: "everything from the boarding and check-in process to in flight comfort."

Pro: "Nice staff"

Pro: "Everything"
Contra: "Was not poker game :("

Pro: "On time, nice staff"

Contra: "It turned around and we were stuck in Frankfurt for the night."

Pro: "crew was nice and that we arrived safe"
Contra: "super crowded flight with many crying children food was bad and not enough"

Pro: "Please see above. Typed in the wrong place."

Pro: "Larger than expected in room. Lots of movie options. Food was pretty good"
Contra: "Layover was short so they said to tell the crew and they would help. They did not. Missed my connecting flight due to their delay leaving Frankfurt and no assistance given."

Pro: "The service was excellent, drinks, food and snacks were offered frequently, the crew is professional and friendly. This was one of the best flights I've experienced in a long time. Thank you!"

Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."

Pro: "Got moved to economy plus - yeah! Great movie selection."

Pro: "Landing was very smooth! Loved being able to go downstairs to baths b/c it was a chance to move!"
Contra: "AC was broken for the first 30-45min. It was quite hot with all of the people stuck on the plane. Luckily, the pilot was able to use the plane's engines to create AC."

Pro: "Coffee was excellent"

Pro: "terrible earphone, could listen only on one ear."

Pro: "vunderbar"

Contra: "The descent was very uneven, with long sudden drops in altitude. The touchdown was hard enough, but much worse was the apparent loss of control immediately afterward as the plane swerved left and right for 5-10 sec. No acknowledgement or explanation was given by the crew."

Pro: "very clean and nice cabin space"

Pro: "Crew was fine. Food was ok."
Contra: "Delay, twice - before we boarded and then again after we taxied."

Pro: "In terms of things I liked flying with UA998 from Brussels to EWR: The boarding staff at Brussels airport was helpful, courteous and knowledgeable. Boarding procedure was smooth even with the extra security screening at the gate."
Contra: "It was quickly clear to me that the passengers where simply an inconvenience to some of the crew on UA998. As an example I fell asleep during take off and woke up in the middle of the meal service. The cart was only a couple of rows behind me in the half-ful Economy Plus section so I got up and tried to get the attention of the staff. The lady turned around and confirmed that "I had woken up" with a sigh, as is not only was it inconvenient to her that I was a sleep, now I had the nerves to actually ask for a meal. She presented me with the options of pasta and chicken and I politely asked what they where served with. She straight out said that "she really did not know that" and asked me to make a choice. I wont get into any other examples, the machine was half full at best and there was no stress, so frustrating to be treated like you are an inconvenience to the USA based staff who clearly just wanted to be left alone. The entertainment system barely worked, the touch monitor was very hard to operate - the pressure sensitive functionality was not working properly but I managed to get to my movie and avoid the Chinese subtitles in the third try. I fly United because it's part of Star Alliance, but otherwise I would try and avoid at all cost."

Contra: "Whole experience with them was a nightmare and is still ongoing. They won't help me so I had to turn to Amex to settle everything and get my money back. Unbelievable. The airport had to close due to an emergency, that's out of Lufthansa's hands I obviously understand that. However, the way we were "helped" through all of this was unbelievable- over two and a half hours of phone calls with them, while in Europe (so paying God knows what per minute), 4 hours to get my luggage back so we could leave, absolutely no one from Lufthansa around to help or even tell us what's going on, put us on a flight the following day with two layovers now (paid more for only one layover but what can I do). Next day, at Alitalia gate (Lufthansa put me on an itinerary with flights from Alitalia, Lufthansa and United) had to pay AGAIN to check the bag that I had just paid to check the previous day where we did not end up flying anywhere (showed Alitalia the receipt, they didn't care in the slightest and said its Lufthansas problem, 0 stars for them as well), either way finally got through our 2 layovers, only to discover the final leg of our trip (United/ Lufthansa flight) is delayed 3 hours. Just about to board, now it's delayed another 5 hours. Because we were short a pilot...... Short a pilot, really....? Ended up getting home at 2am on a work night, completely jet lagged and utterly exhausted from being in an airport for 2 straight days. Supposed to get compensation as per United flight crew, only I put my ticket information in the website and it doesn't work for me of course because I have a Lufthansa ticket. No one cares, no one helps, now it's time for Amex to step in and get all of my money back."

Pro: "Staff attentive. Came by very frequently."

Pro: "more comedies movies and more up to date soccer"

Pro: "I'v said it all above. Liked everthng"
Contra: "nothing"

Pro: "Lufthansa is one of the better airlines, especially when flying to Germany. They offer a very good service in the economy class which includes free wine (and not only sodas) and a large selection of free newspapers which I value a lot. Newspapers are much more interesting to read than watching movies in my personal opinion. Overall, when aboard Lufthansa, one does not have the feeling of cheapness seen so often on competing airlines. A few years ago, when flying from San Diego to New York, a 5 hour flight on a major US carrier, passengers were not even offered a free drink. Everything had to be paid for. In comparison, all food and all drinks are free on Lufthansa which includes not only wine but also Baileys (a sweet liquor). Given the excellent service, ticket prices charged by Lufthansa are a bargain even if at a small premium over the competition."

Pro: "Traveled with my dog. They had empty row so United moved us there so dog can be comfortable under the middle seat. Staff was very nice and offered water and ice for the dog."

Pro: "Crew was amazing and helpful."

Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."

Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."

Pro: "The seat was super"

Pro: "Finally not much delay Double coke with ice"
Contra: "Still some delay"

Pro: "Very bad expirience they btoke my laggage and 2 laggage come one day afrer"

Pro: "Business class seat"
Contra: "1,5 hours late, no info about it. Old plane."

Pro: "It was fast and on time"
Contra: "mmmm food ))"

Contra: "Timing"

Pro: "Clean."
Contra: "Boarding via bus."

Contra: "Lots of turbulences at landing, due tonthe heavy rain."

Contra: "Not so many movies"

Pro: "entertainment was good"

Pro: "Free WIFI, entertainment is good"

Pro: "Customer service was good"
Contra: "Both flights were delayed and the airline lost my luggage"

Pro: "Flight was on time, seats were comfortable. Snack was providedeven if flight was short (1h) Polite staff."
Contra: "nothing"

Pro: "Not much"
Contra: "The flight left 1.5 hours late from Amsterdam. It was also frustrating that there were two gate changes! There was no inflight entertainment so good thing I had my kindle! Also the food sucked. I'm not sure what was in the sandwich but it was not great."

Pro: "The whole process was very enjoyable in the flight was really nice I loved it"
Contra: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"

Pro: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Contra: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."

Pro: "For the first time, in many years, cabin crew apologized for delay"
Contra: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"

Contra: "Not enougth time after checkin"

Pro: "short time flight"
Contra: "no entertainment/poor food"

Pro: "crew"
Contra: "no entertainment"

Pro: "Checkin and staff were efficient and professional. Amazing there was food on such a short flight."

Pro: "We had 2 flight attendants (females), one very pleasant and helpful, the younger was alright, I guess she was just ok, not going the extra mile or anything, nor smiling."
Contra: "I was the first one to use the rear restroom and it had a terrible smell - not clean. Not impressed. No entertainment."

Pro: "FOOD and the crew"
Contra: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"

Pro: "From the counter to boarding the plane the staff for Tarom were amazing and very polite. Everyone was extremely helpful and accommodating."
Contra: "The boarding was a bit late and not organized efficiently. Very limited entertainment available."

Pro: "Very nice crew; short flight 60', 2 mini croissants and two cookies, really good coffee; easy check in; easy baggage control; people ready to help."
Contra: "N/A"

Contra: "Hi, We've booked the flight using Kayak, with VAYAMA agency. It was clearly stated in the e-ticket that we were allowed a baggage of 23KG piece for our infant baby. (it was a lap-ticket, no seat) When we arrived at the check-in counter, they said that because it was a lap ticket, we are allowed only a baggage of 10KG piece. We were delayed at the checkin counter with a baby in our hands, and humiliated (as people in the line behind us started to get nervous). I'm definitely gonna write a mail to VAYAMA agency. And I'm extremely disappointed. At the end, after maybe 20 minutes (which seems like forever) they let us check in the baggage we had."

Pro: "On time,very frindly attendants q"

Pro: "Very good service"

Pro: "well organized; nice service attendance, friendly and efficient staff."
Contra: "na"

Pro: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."

Contra: "Flight attendants telling me take off my headphones, this isn't 1999"

Pro: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
Contra: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"

Contra: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."

Pro: "The professionalism of the crew and the food."
Contra: "too small aircraft sensitive towards the weather changes."

Contra: "The check in counters didn't even open till 1.5 hours before the flight took off. The whole, show up 2.5 hours earlier than departure is a waste."

Pro: "excellent flight attendants. Fast flight to make up for delay."
Contra: "Smaller seats than other airlines. Plane was dirty. Landing was rough and downright scary. delayed flight"

Contra: "Connection"

Pro: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."

Contra: "Arrived 15min late and I had a tight connection."

Pro: "Nothing"
Contra: "I tried to make a change to the reservation. They had 4 different romanian phone numbers and all were either busy all day and cut off the call or left me on hold for hours. I finally gave up. Not only did I lose the possibility of a change with a fee I lost the entire reservation completely. I do not recommend them ever if customer service is your expectation."

Pro: "On time and quiet"

Pro: "Friendly crew"
Contra: "Long wait on the bus out to board the plane"

Pro: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Contra: "No problems."

Pro: "Attentive flight attendants"

Pro: "Look, most of these categories for judgment are irrelevant. Good stewardesses. A real sandwich. Left on time."

Pro: "Service and punctuality were spot on. No in-flight entertainment for our short flight from Timisoara to Bucharest, so bring a book or e-book. A good sandwich was provided, though. Just found a fare with Tarom and Air France that is half the cost of the other airlines. I would definitely take advantage of this if I were headed overseas again."

Pro: "Very professional staff. Reliable and trustworthy pilots. My preferred way to travel from Bucharest to Cluj-Napoca."

Pro: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Contra: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"

Contra: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."

Contra: "Only a steward that did not help us with luggage when neede..."

Pro: "The bread was fresh and food better than other times"
Contra: "Crew is always aggressive and unfriendly"

Pro: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Contra: "For me this part is not applicable"

Contra: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."

Pro: "The comfort of the flight snd kindness of the crew."
Contra: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."

Contra: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."

Contra: "See above."

Pro: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"

Contra: "boarding wasn't good."

Pro: "Flight was in time"

Pro: "Nice staff. Flight on time."
Contra: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"

Contra: "WiFi"

Pro: "Flight was delayed 4 hours with no explanation"
Contra: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"

Contra: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

Pro: "Food and entertainment was awesome"
Contra: "It's awfull to sleep. Very unconfortable."

Contra: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."

Pro: "Just a routine flight but done with perfect execution."
Contra: "Nothing."

Pro: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contra: "Check in process was easy. The flight attendants are all very helpful and kind."

Contra: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Pro: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Contra: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."

Pro: "Flight attendants were very nice"
Contra: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"

Pro: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Contra: "Nothing."

Contra: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."

Pro: "Absolutely everything perfect."
Contra: "Through my own fault I ordered a different seat instead of window seat. :)"

Pro: "The plane arrived in New York smoothly"
Contra: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."

Pro: "Standard on most parts with pleasant staff"
Contra: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Pro: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Contra: "no complaints"

Pro: "None"
Contra: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."

Pro: "Food was excellent and crew was very nice."
Contra: "Could not check in online before my flight and no zones to board just line up and go apparently."

Pro: "It was Amazing staff helpfull and fresh.. love it"
Contra: "Flight of almost 3 hours was not entreteiment at all just magazines."

Pro: "it was cancelled so they got me on the next flight on Turkish"

Pro: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Contra: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"

Pro: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Contra: "Bottom seat cushions could be a little more comfortable ."

Pro: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Contra: "TV was too slow."

Pro: "Seats were comfortable with good recline. Food was good, but not excellent."
Contra: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."

Pro: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Contra: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."

Pro: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"

Pro: "Lovely crew, clean toilets"
Contra: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."

Pro: "Flight arrived safely."
Contra: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."

Pro: "Food, drinks, and general service on board were all very nice"
Contra: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."

Contra: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."

Pro: "Cabin Crew and food selections were top notch"
Contra: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."

Pro: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Contra: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."

Pro: "tool me safe from one airport to another"
Contra: "wait time, food"

Pro: "Loved the movie selection and the food was good too."
Contra: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."

Contra: "Late...delayed from algiers"

Contra: "Small leg space"

Pro: "Pleasant staff."
Contra: "I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room"

Pro: "Nothing to like"
Contra: "This Iwa’s very bad experience. Never again will use LOT"

Contra: "Never again"

Pro: "Nice crew, great flight entertainment."
Contra: "N/A"

Pro: "The crew were great!"
Contra: "The coffee was pretty bland."

Contra: "They lost my bag!"

Pro: "It was Ok."

Pro: "Complimentary upgrade to business class - wonderful!"
Contra: "Delightful service and food."

Pro: "Service.On time.Comfortable seats.Friwndliness of flight attendants."
Contra: "On board WiFi ."

Contra: "Flight delayed more than 2 hours to NY. Not comforting to be told technical difficulties are delaying the flight."

Pro: "Crew has improved significantly over the last few years, actually pleasant compared to the horrible attitudes they had years ago. Seat was OK, good leg room on the 798-9."

Pro: "Business class on the Dreamliner is a true dream."

Pro: "food was great, boarding was a horrible process."

Contra: "Crew was having dificulty communicating in English."

Pro: "Staff was very nice and friendly"

Pro: "Seat comfort. Smooth flight."
Contra: "55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK."

Pro: "The entire cabin crew was excellent. Service fabulous. Requested vegetarian meal. It was supurb. Very unusual for flight from. Eastern European countries They exceeded my expectations . Thank you"
Contra: "Boarding from. EWR WAS lousy. Flight going to Warsaw was delayed to start with . They did not announced . Only shown on screen. They have to definitely announce to the passengers THEY WILL BOARD AS PER GROUP NO. . NEED NOT MAKE A BIG LINE JUST RELAX ON THE CHAIR . PEOPLE ARE TIRED OF STANDING in the line for a long time May be they need to have more group Nos to easy facilitate boarding . This is only a suggestion. If they want to improve customer experience and travel again with them"

Pro: "Food and flight on time"

Pro: "Business class was very roomy. There was easy access to storage. The flight crew was extremely courteous and did their very best to see to the needs of the passengers."
Contra: "The seats, when in reclining position, could have been a bit more comfortable."

Pro: "Service, personal space. New aircraft."
Contra: "Wifi would be good"

Pro: "Crew was very polite, smiling and accommodating , food was great quality, good selection of entertainment on board. Comparing what LOT was few years ago, they have made a huge progress and overall improved everything across the board. We got to destination before scheduled time."

Pro: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Contra: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them This is not the service you accept for 3000$ flight"

Pro: "Large seats, decent fare - although inconsistent."
Contra: "Chairs are bare minimum and starting to fall apart. Crew is bad. Half amenities don’t work (eg no espresso machines, despite the fact they are installed). Almost no entertainment."

Pro: "Boarding process was fine."
Contra: "Old plane. Terrible entertainment system. We ordered Kosher meals. They cam from a company called Stogel. NOT FIT FOR HUMAN CONSUMPTION. Flight attendants disavowed responsibility for anything other than meal service because "this is not our aircraft.""

Pro: "better than expected accommodations, wonderful crew."
Contra: "entertainment system stopped working at one point. Snack before landing was a sad excuse for a cheese sandwich. Bathroom sink was backing up."

Pro: "Food and staff was amazing"
Contra: "TV didn't work good"

Contra: "I paid $ 55 extra for my seat # 20G.Company changed aircraft(it was Boeing 777-200).I did't get what i paid for. They gave me seat #30G(regular).Do i have a chance to get my money back?"

Pro: "The crew on this flight was amazing. Very attentive, courteous and professional!! The crew was in no way responsible for how terrible this airplane was, and they did a wonderful job of making sure everything was taken care of."
Contra: "The plane was terribly old and decrepit. None of the television screens worked, the airplane was dingy, brown, worn out looking and just overall gross. This flight was operated by a company called Privilege Style, and while the crew was fantastic everything else was terrible. The food was pathetic and nasty; they served breaded chicken that was so soggy it resembled a used dish cloth. It came with soggy oily vegetables and a cake that had condensation all over it. The only redeeming thing on this flight was the free Polish beer (it was warm). The flight we took going to Poland was on one of their new Dreamliner planes and it was amazing! We were so disappointed with this return flight as it was a stark contrast to the wonderful experience we had coming to Poland. I hope in the future they can discontinue use of these older planes, as it makes flying much more aggravating."

Pro: "Plain"

Contra: "There was a delay on their first flight and then the same LOT company does not wait for our connection. After that we are send for one night at a crappy 1 star hotel in Warshaw."

Contra: "Departure late about 4 hrs, little information along the way. More waiting at arrival for gate to open up due to late arrival. Seats are not comfortable."

Pro: "The crew was very attentive."
Contra: "The wait until we could get off the plane after landing due to the fact that there weren't any gates available."

Pro: "I have been flying with them for the past 16 years(economy seats), and I have to say that their service,and comfort of overnight flights have improved tremendously! Partially due to the fact that they have 787 Dreamliners now, in which the seats are wider and are reclining more than before, the leg room is bigger, the air quality better. The crew members are very professional,not overly sweet,yet caring and understanding,especially when you are flying with small children.As to those complaining about overcharged luggage- read the rules people! If you go over the maximum limit of 50lb for a check in, let's say 2lb,they won't charge you,but don't expect them to close their eyes when your luggage weighs almost double that!"
Contra: "The food is ok, nicely packed, but even if you don't like it they have extra options to purchase for a small price."

Pro: "Modern aircraft, food, extraordinary fligjt attendants"
Contra: "I wish that had wifi."

Contra: "I had to pay 70 Euros for luggage one way, while there was no information that my ticket does not include luggage. Actually, economic tickets (as mine) should have allowed for trips in Europe a checked in luggage according to the company website. I do not find any information regarding how I can pay for my luggage in advance, and not at the airport."

Pro: "Food was good."
Contra: "At boarding we were told we needed an additional security clearance "that way". When we searched for it and couldn't find it, we asked two different employees and they didn't know or offer to help. We finally found it but it wasn't a good experience. And finding out at boarding time was not helpful."

Contra: "There was a delay at Warsaw Airport for almost 3 Hours I arrived home 2.00 Am I missed a family wedding that night"

Contra: "Unable to choose seat at ticket purchase."

Contra: "Many people on this flight were bothered by the fact that their families were split up all over the airplane and no one could sit together. During boarding there were groups of people who had all been split up and were desperately trying to switch seats with others. I was traveling with a 15 year old, and even though she is not a small child it was very nerve wrecking to be seated 20 rows behind her, not being able to keep an eye on her (even more so because she gets car sick and has thrown up on airplanes before). I don't think I've ever flown where my group was not at least seated in pairs. This was very disappointing."

Pro: "Pleasant personal, great service!"

Pro: "Service, food, entertainment were of good quality"
Contra: "Flight was delayed 40 min; after landing the plane was sitting on the field forever; during descent, my ears started aching, and I think I got some kind of vestibular system damage, possibly from an overly fast descent. Not good."

Contra: "The crew had everyone measure their suitcases and pay for overweight, which significantly delayed boarding."

Contra: "15 minute delay waiting for a gate to become available after taxiing to the terminal at JFK. Ridiculous!"

Pro: "Not much"
Contra: "Attitude of the Stewart was terrible she was a little cocky and didn't appreciate her attitude"

Contra: "Saw some sort of a bug crawling around...perhaps try and have a deep clean of airplane sometimes :)"

Pro: "Flight attendant made me a cup of decaf coffee. It was really good. And she found artificial sweetener."
Contra: "Boarding announcements in Warsaw for the flight to New York were ONLY in Polish. This left many passengers confused. I could understand this if the flight were to a Polish destination. During the flight, intercom announcements overrode the Entertainment System at FULL VOLUME - EVERY TIME. it is as though they wanted to maximize our discomfort. I would not fly with Lot again."

Pro: "I only liked that I got to watch a few movies to kill the worst experience I had !"
Contra: "I didn't like that I got no food I asked for a water bottle never got it! I was hungry the entire flight I was only lucky to be close to the bathroom"

Pro: "Everything was excellent."

Pro: "The seats were comfortable."
Contra: "After the flight was delayed for an hour several days in advance, I thought it could still be OK. But when they kept us at the gate for another 1.5 hours without any information as to why we were not boarding, I just about lost it. Delays happen. That is not the problem. But the staff was rude and did not inform us about when or if we would be leaving. When asked about missed connections, said they know nothing and the transfer desk will handle that. I was travelling with my cat, so for me it was super stressful. Once we did arrive to JFK, there were no more flights to RDU that night and it took forever and then some to get me a hotel that would accommodate a cat. Just fly another airline."

Contra: "Loud passengers no crew attention."

Pro: "Fly itself but waiting at all too long"
Contra: "Long wait till start and long wait for arrival...at all 6hours waiting inside the plane"