It’s delayed for 2 hours and crew was rude. Last time when I have used TA I was happy back in 2016 and now it’s all opposite. Sad to see that customer service and crew, food is going down.
It's such a disgrace that you thed kayak didn't email me to inform the cancellation flight from cluj on the 7th. I've spent a night at the Hilton hotel in cluj for which you should pay and also lost a say work. Also did 2 covid test te sister me 100 euros and pain. I am writing form Istanbul on the 8th wating to board to Miami flight TK0077. I expect you to have the decency and reimburse all the extra costs that were caused by you not the Turkish aireiles. By email the survey demonstrate that you had no idia about the cancellations. Shemful indeed. Please don't put your incompetence on the Turkish aireiles You can call at 786-285-6755. Thank you Adriana Manari
Onboard entertainment system in economy had seen better days. It was functioning, but not very well on either flight.
Everything was excellent, the boarding could have been done better as far as who is boarding first and so on..the lines weren’t organized well so even with business boarding there were lots of people who went in front and there was one kind of line that made things slower
The service from kayak should have been better
This company is excellent - I am happy to say that for a long time I wasn’t treated like this on any flights. Keep up all the good old “traditions”.
I've traveled with all major European airlines, Canadian and United States. Turkish Airlines is my favourite by far.
Pro: "Great experience, beautiful people, always smiling ant there to help you."
Pro: "Everything was great."
Contra: "Boarding I was with my family but they didn’t give me the seats in one row my kids some where else my wife was in another seat and I was also so far from everyone That was not fair"
Contra: "No snacks or water except in the back of the plane. It felt like I was bothering the flight attendants when I went back to get a snack. Most good international flights place snacks in the galleys with drinks so you can grab yourself at any point at your discretion."
Pro: "Entertainment the most. Movie selection was fairly good for a 3 or so hours flight"
Contra: "The food. Same selection as my flight from the US to Istanbul. Please change menus once in a while. One of the Male flight attendants was not too friendly."
Pro: "Great good entertainment n crew provided warm and courteous service"
Contra: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
Pro: "Boarding was on time and We arrived on time."
Contra: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."
Contra: "The Crew was on top of passengers requests. I asked three different crew memberrs for paper towels and no one delivered."
Pro: "Well priced airline with higher levels of service than contemporaries. But contact with them is a challenge. Getting breakfast on the first leg was great."
Contra: "Could not check in online so got a middle seat at airport. Airport in Istanbul is very spread out. Be ready to walk. Give up on boarding groups or the reality of announcements."
Contra: "Why were they first from the Turkish Airlines staf to puschese new tickets and pay out of packet"
Contra: "The seats. You are real greedy."
Pro: "Crew was great!"
Contra: "food and boarding"
Pro: "Lousy airport (not technically airlines fault)"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Pro: "Flight left on time. Crew was friendly and was multilingual. Entertainment on our personal monitors was good."
Contra: "Overall it was a good flight but since I was not familiar Turkish Air, there were some glitches. Although I'm not wheelchair bound, I have great difficulty walking distances with fear of falling. I was never offered some assistance by the Houston airport or the airline at this point. The seating on the plane is difficult to maneuver for a disabled person. The flight was OK except for cramped spaces. The flight left on time and that was good considering Houston had just gone through the hurricane."
Pro: "One of the best airlines. The Boring team in Cluj was really pleasant and courteous"
Contra: "No subtitles in foreign languages"
Contra: "Making my long trip for 9 hours seating beside big fat guy takes his seat and half of mine, asking the crew to change my seat and telling me there is no space available and I can see there's free seats it was so rude, my back hurts me a lot this day and the day next because i was seating with slope."
Pro: "Best Movies and easy to go everywhere. Food voucher was available in case you have flight later than 6 hours."
Pro: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Contra: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."
Pro: "Food was ok, the crew also was good."
Contra: "Our flight was scheduled for 9am and we started from Sarajevo at 12-12:30, therefore we had to run thrue huge part of the Ataturk Istambul Airport in order not to miss our connection flight to Antalya at 16:10. Air condition in the Airplane was also to strong so we could not regulate it alone."
Pro: "Usually a great trip."
Contra: "A series of about 9 rows of 3 seats each row, had errors in to the monitors that normally you can watch a movie, watch news, or listen to music. Approximately 27 people could not use these monitors affixed in the seat before you. These monitors (screens) control the reading lights, the signal for the stewardess. Flight 33 on 6/30/2017 had 12.3 hours of blankness and the complaints were numerous, but the crew were of no use. I wish this would have happened to business or first class. The crew were horrible."
Pro: "Unfortunately they do not use their best aircraft on this route, still good experience and surprisingly good food. On time and perfect service."
Contra: "Seats only average as far as comfort and room, and no personal screens for entertainment (unlike the route Athens-Istanbul, which is the same length as this one, Istanbul-Bari)."
Pro: "The ride was very smooth and entertainment was good. Food was okay. Attenants were friendly."
Contra: "Extremely hot no air conditioning. .and seats very cramped. This was unbearable."
Pro: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Contra: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
Contra: "Service was bad. Long and uncomfortable flight!"
Contra: "They don't speak very well English"
Contra: "Service is horrible. Airline staff is rude. Airport staff in turkey is eually bad. Avoid this airline and country at all costs."
Contra: "you can't recline your seat a bit backwards to get a nap. booked luggage is treated with absolute contempt."
Contra: "Missed the flight bc they changed the gate for the flight without making any announcements. Told me I could pay a penalty fee in excess of $450 to be out on another flight even though same flights to Amsterdam where currently $213 online. When I told them about the price of the tickets online, the response of the customer service agent was "yeah, sometimes the penalties are high". He didn't do anything to try to help. The entire Turkish airlines team at IST is the biggest joke for a customer service team I have ever encountered in any line of business. I have never met a group of "professionals" that are so unprofessional, rude, void of empathy, and overall customer service knowledge than the turkish airlines team at IST. I will never conduct business with Turkish Airlines again and will ensure all my friends, family, and colleagues try their best to avoid them too."
Pro: "Seat comfortable good leg space"
Contra: "Food quality and selection of items and taste"
Pro: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet (hot wrap, in this case), and the pilots are highly skilled."
Contra: "I tend to need the climate control to be on the cooler side, and 777's seem to run hot. Since there are no air vents, the warmth can be overwhelming. Also, the comments about leg-room, ... correct. I'm 6' 3" and 'uncomfortable' sums it up pretty well. For 10½ hours, being crammed into that small a space can be quite daunting."
Pro: "The crew and the service. Plus the choices for entertainment"
Contra: "The chairs were really uncomfortable, I'm a young, healthy traveler, but my knees and back really hurt after this trip."
Pro: "Flight Service, meals on board, entertainment system, comfort, kits. Service on board is great."
Contra: "Service at Ataturk Airport, this place needs to be improved, also booking system that will sell tickets with more than 24 hour layover without mentioning on the site, tricks passengers to idea that they are leaving on the same day. I got stuck in Istanbul for 24 hours, just because tickets didn't mentioned date of second departure."
Contra: "Announce too early boarding time, 50 minutes late for boarding."
Pro: "Same as above"
Contra: "Same as above"
Pro: "Professional and helpful crew, clean airplane."
Contra: "Flights was late, no information was given as to when the flight would board or the reason the flight was late."
Contra: "First let me tell you that when I booked a flight to Istanbul from Brussels, I booked, so I thought, the airport called Istanbul Ataturk with the initials of IST. What I got was SAW after I paid for a booking that said IST. Sabina Gokcen is one hour away further on the Asian side of Turkey. I did not want this airport! There was nothing I could do about this but bite the bullet & accept what I got since I was not allowed to have any corrections made after paying for this ticket. I am highly disappointed with Kayak. The first time you have disappointed me greatly!"
Pro: "Seat comfort and entertainment was good."
Contra: "Boarding process was poor. CREW HAD NO CONTROL over passengers standing, opening overhead bins and walking around while plane was taxing. FOOD WAS POOR at best horrible at times."
Pro: "Wonderful service and amazing food."
Contra: "Beds weren't flat on business class. My feet were hanging all the trip."
Pro: "Seats are spaced further apart than many other carriers"
Contra: "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
Food was absolutely terrible…old plane.. small seats
Well I guess more flexibility from terminal to terminal and close to the gates. Thanks
Contra: "Staff does not understand regulation"
Pro: "Uncomfortable seats."
Contra: "Seats, and helping passengers when they have delays"
Pro: "The crew, leg room with seats! The flight crew was extremely nice!!!!"
Contra: "Everything was pleasant....I wouldn’t change anything."
Pro: "Fabulous Stuart’s."
Contra: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."
Pro: "The crew was the best"
Pro: "Not and horrible waited for 10hour before we board the last journey"
Contra: "Is horrible will not use kayak again we want to change the flight we were told not changeable"
Pro: "Crew was nice, flight was ontime"
Contra: "While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot"
Contra: "Turbines did not start up initially. 1h delay."
Pro: "The crew was alright but there was very little leg space in the economy cabin"
Pro: "great over all experiance. Don't let the other negative reviews put you off"
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Pro: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Contra: "My seat storage pocket was broken and I was unable to store items in it."
Pro: "Seating space was fair"
Contra: "Too hot"
Contra: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."
Contra: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."
Pro: "Great crew, great flight, food and drinks was awesome"
Contra: "I don't like the fact that I can't choose my seat from earlier because I a big girl and I like to set in the emergency exist seats so I'm not crush up in the middle seat not comfortable and long flight like that lots of pain at the end of the flight"
Pro: "Wasn’t Lufthansa, was Singapore Airline from Ny to Frankfurt.Was excellent definitely."
Pro: "Staff were nice and friendly."
Contra: "The plane was dirty. The seatback was not clean, and the tray table was stained. The 9-hour flight did not have any USB ports or outlets for charging. The touchscreen did not work well, and my seat would not move forward or back without me pushing or pulling it. This"
Pro: "The overall flight"
Contra: "The meal on board"
Contra: "Check-in process. Baggage fees."
Pro: "On my way to meet my granddaughter & took Lufthansa flight! Very satisfied with the overall. Crew very friendly, helpful & knowledgeable. Smooth flight & super landing in Munich!!!"
Pro: "The crew was extremely responsive, inviting, and constantly walking about the cabin to see if passengers needed juice or water. The boarding, for such a large flight, was pretty smooth."
Contra: "The small screens for entertainment need to be updated. It took mine a few minutes into the flight before I could access all of the entertainment options. Additionally, the touchscreen was very difficult to navigate, as it jumped between non-responsive and too sensitive throughout the flight. Furthermore, the headphone jack should be updated, so that passengers can use their own headphones without an adapter. The headphone audio setup at my seat did not work very well."
Contra: "Movie selection was lacking, stewardess on one leg of the trip was hard to understand"
Pro: "Wonderful crew and amazing soft landing, like cream."
Pro: "There staff were great and the flight was smooth. The flight was on time."
Contra: "The distance from one gate to the other is long and wondered why go through security again when you are still in the airport."
Pro: "Everything was great and deserves excellent in all categories."
Pro: "The captain and others great flight"
Contra: "I ask for more food since portions are small , came back in 15 min and said no"
Contra: "The seat-back screens were very annoying and not very responsive."
Pro: "I love that the connecting flight wasn't through Lufthansa. As the original flight was delayed so long, I had to fly home on another airline."
Contra: "That Lufthansa didn't actually get me on my connecting flight. That's what I didn't like about this flight: that it didn't happen."
Pro: "Bump bump uncomfortable"
Contra: "The food is ok and the crew"
Pro: "The plane was clean, the staff for the most part friendly"
Contra: "Had to be shuttled out to the plane on the tarmac"
Pro: "Quick and easy in all aspects"
Pro: "Lufthansa over Thomas Cook any day"
Contra: "Food was served burning hot, and nobody came over to collect the trays in for minutes"
Contra: "It took 90 (ninety!) minutes to get my suitcase at SFO. What a shitty, second-world airport. "Love" the crt tvs playing awfully low-quality "welcome to the US" videos. Way to showcase Silicon Valley's technical advances. Laughable."
Pro: "Leg room in Coach. Six bathrooms on a lower level relieved congestion and gave a place to stretch legs. WIne and cocktails included in meal. Crew was plesant."
Contra: "Munich airport: only a vending machine in the waiting area. Flight was delayed one hour and couldn't buy water if you had no coins."
Pro: "The plane itself. The pilot, the flight attendants and the wonderful food."
Pro: "Nice plane and crew"
Contra: "Really? They took my new expensive lighter from my checking luggage? A can of hair spray is just as deadly, are they going to not permit those?...stupid idiots!!!"
Pro: "Friendly crew, no delays"
Contra: "Not enough healthy options, such as fresh fruits and vegetables"
Pro: "Helpful ground personnel - seems like this connection issue happens often"
Contra: "Leaving Frankfurt late....hanging around airport waiting for a rebook"
Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."
Contra: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."
Pro: "plane was on time, boarding was efficient, food and drinks were very good. temperature was ok."
Contra: "Leg room, but that was to be expected."
Pro: "The crew was outstanding, friendly and helpful. The entertainment options were great with lots of current movie and tv listings. the food was pretty good. We received two meals and frequent beverage service. The seats were pretty comfortable, though when the seat in front of you reclined the space was greatly reduced."
Contra: "We had to pay to get seat assignments. it wasn't cheap and then they changed the seats we'd chosen to seats at the very back of the plane. The boarding process is chaotic, at least compared to American practices."
Pro: "First Time on Lufthansa and came away extremely impressed. I'm a million miler on Delta so I know a little about flying a mainline carrier. Lufthansa blew me away with the level of service and friendliness. It was a short (90 minute) flight but they still offered a free breakfast sandwich along with the beverages. Flight Attendants can switch from German to English without hesitation and were very professional. Look forward to flying with them again."
Contra: "Can't think of anything"