Pro: "Not much went well, sorry"
Contra: "Because of bad logistics, the flight from CDG to FRA was delayed and therefore i missed my connection to AUS. Lufthansa personnel could have helped me make the second flight but didn't bother. I was rebooked on another flight through IAH which defeats the purpose of choosing a direct flight."
Pro: "Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!"
Contra: "Boarding could be a little bit more organized"
Contra: "Better Communication from Lufthansa"
Contra: "Confortable seats"
Pro: "Service is excellent, comfortable seats and space between legs is comfortable even in economy."
Pro: "Nothing at all"
Contra: "They cancelled my ticket because I missed the second leg of the flight. They didn’t even offer me an option and told me to find my own flight home. I had to pay $1100 on another airline to fly home tomorrow. I will NEVER use Lufthansa again"
Pro: "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."
Contra: "Te cabin pressure gave us headache. always happens with the A380 though."
Contra: "Airplane food eatable"
Pro: "Crew, boarding, seat"
Contra: "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"
Pro: "Crew and flight and service were fine"
Contra: "Economy seats are cramped"
Pro: "Good, friendly crew"
Pro: "on time no hassle"
Contra: "nothing in particular"
Pro: "Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft."
Contra: "The fact that I was re routed that my flight from Paris was late and made me miss my connection."
Pro: "Attentive and friendly crew, good selection of in-flight entertainment"
Contra: "Crew did not come around very frequently with water throughout flight, mostly only during regular beverage service."
Pro: "Arriving on time."
Contra: "Can't think of anything."
Pro: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Contra: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."
Pro: "Clean, polite and cheerful staff, good food conveniently offered, on time, decent in-flight entertainment."
Pro: "great airport and ease of check in and quickness on boarding flight."
Contra: "boarding everyone all at once creates long unnecessary lines when staggered boarding would help"
Pro: "Great service, comfy plane, smooth ride."
Pro: "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Contra: "Service! Comfort!!"
Contra: "Flight was delayed twice. 3 hour trip took 15 hours."
Pro: "The food for the morning was a white chocolate cranberry cookie which was delicious"
Contra: "Our plane was 30 mins late and the terminal was right next to security so we couldn’t hear them when they spoke the English or French on the PA system about us being delayed. We just barely made our connecting flight and our next flight was way better in service. Our luggage didn’t make the connection and hoping that all our precious cargo from our anniversary trip made it. The flight attendant told us we had enough time to make it to our next flight but I honestly ran from one point of the airport to the other. The staff said it wasn’t that far and no checkpoints to go through - this information was false."
Contra: "The boarding area was cramped."
Pro: "Flight went well."
Contra: "Frankfurt airport is large and complex. Takes some effort to negotiate from one flight to another."
Pro: "I was sleep the whole time"
Contra: "It was okay"
Pro: "Food was great. Good movies. Friendly staff!"
Contra: "The television screens were very old and discolored."
Pro: "Crew were all super polite and friendly"
Pro: "Water bottle when we arrived at our seat."
Contra: "Paying 8 euros for premium movies AND if you wanted earphones (I had my own), you would need to pay 2 euros more. Excessive. Choice of movies was rather limited even in premium. In regular, it was quasi non-existent (2)."
Pro: "The water and small coffee cake was nice to have on this connecting flight."
Contra: "First, I had issues with checking into my flight online, which lead to me having to print my boarding pass at the airport. Since I had a separate flight with Eurowings that sent me from Munich to Paris, which was not connected with this flight, I came in directly into the airport and no where near a Kiosk to check in or print out my ticket/boarding pass. I explained to numerous employees my situation and they casually exclaimed I should be able to make it in. Once I got into the airport I could barely get through security since I did not have my boarding pass. I kept explaining I don't have a boarding pass because I could not check into my flight to obtain it. Then when they finally let me through with only 10 minutes to spare before my flight's gate would close, I finally reached the boarding desk only to be told I had to wait because out of the two men who were scanning boarding passes, they were too busy to help me. I then had to explain three times that I had already paid for and booked my flight, however, I could not check in online and was having an issue with an error that stated I was missing information, even though there was nothing marked in red or anything marked to edit, so each time I tried it denied me. I also tried calling for customer support and did not get a hold of anyone because the lines were too busy. After explaining all of this to the man at boarding, he made me wait an additional 5 minutes before helping me check into the flight and print out my boarding pass. I was treated like a stand-by customer and I did not appreciate it since I paid for this flight and tried to check in 24 hours prior. I was expecting much more from Lufthansa, as my boyfriend recommended this flight company to me, but I was extremely disappointed in so many ways it makes me question whether I want to fly this airline again for future trips abroad."
Pro: "Smooth flight. No delay, no unpleasant surprise."
Contra: "The boarding process takes too long as people try to take too many things"
Pro: "The flight was not fully booked."
Contra: "The snack provided was totally insufficient. the check-in staff were stringent about luggage size and weight even when the flight was not full."
Contra: "Great customer service!"
Pro: "The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well."
Contra: "Snack could be better."
Contra: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Pro: "phenomenal transfer from one flight to the next, thank you lufthansa"
Pro: "Geat customer service by flight attendants."
Pro: "Lovely crew."
Contra: "Boarding process was unclear."
Pro: "We were delayed but better that than bump around in a thunderstorm. Food good"
Contra: "Would like to see more selection in movies"
Pro: "The leg room was definitely more than on a US flight, which I gravely appreciated."
Contra: "Boarding was a bit chaotic -- no rhyme or reason . Pasta dish and chicken dish were both low quality."
Pro: "Boarding and flight was on time"
Contra: "Seats and comfort was heavily compromised in economy class"
Pro: "All the services were great."
Contra: "Everything was perfect."
Pro: "Smooth Ride Stewardesses"
Pro: "Fast on ant off"
Contra: "Not enough hip or leg room which is somewhat usual, but recent flights with United are much better"
Pro: "The flight was delayed due to the need to replace an engine part, but the crew kept us well informed. Despite taking off nearly an hour and half late, we were only about 45 minutes late in arriving. What was so great about this flight was that it was NOT full. I had an entire row to myself so I could stretch out and sleep. If I was in a regular coach seat, I would not have been comfortable for the entire trip. The crew was pleasant and helpful."
Contra: "The food is pretty mediocre."
Pro: "The flight was only about half full. Plenty of space, room to nap. Captain kept you advised and seemed to change altitude to avoid turbulence."
Everything went very smoothly.
Pentru mine totul a funcționat bine… chiar foarte bine
Even though the flight got delayed for 10’ we made it on time
Contra: "Food is looking not fresh and quality is cheep ...."
Pro: "yes, seat is always ok , I'm not overweight"
Contra: "basically, nothing, just keep smiling"
Pro: "Stewards dis perfect job"
Pro: "Seat was very comfortable and lots of leg room. Food was good."
Pro: "Amazing leg room, free snack and drink, free wi-fi."
Contra: "Huge delay... :("
Pro: "Nice flight attendants,"
Pro: "It was all fine, a bit cramped, but otherwise fine"
Contra: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Pro: "The crew was friendly and particularly one of the girls was always giving her best"
Contra: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."
Pro: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Contra: "I wish there was an option of a sandwich vice sweet or pretzels."
Pro: "On time take off"
Contra: "They serve non-halal food with Muslim menu. They think hat non-pork meat means halal/zabihah. Non friendly flight crew"
Contra: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."
Pro: "From start to finish there were no hiccups. It was a pleasant journey."
Pro: "There werecseats available at gate area to wabit for plane."
Contra: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Contra: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Pro: "Plane was very clean and drink service was frequent."
Contra: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."
Pro: "I'm so happy I did not book Austrian Airlines for the way back to Zurich."
Contra: "My checked in baggage did not arrive with me, the staff told me it'll arrive the same day in the evening but it did not and nobody informed me, I only found out after calling them 5 times (which 2 times they hung up on me after putting me on hold). My bag only arrived almost 35 hours after i already landed Hong Kong, without being able to tell me when exactly and made me sit and wait for them to deliver it at mid-night."
Pro: "Friendly staff with great service"
Contra: "Food was ok. Flight was delayed."
Pro: "The stewardess is very polite and accommodating n"
Pro: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Contra: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Contra: "Flyght was terible"
Contra: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."
Contra: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Pro: "Flt was great - service was great"
Pro: "Nice flight freindly staff"
Contra: "Not comfertable chairs"
Pro: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Contra: "See previous comments"
Pro: "Nothing! I ended up losing my plane ticket because of Austrian Airlines lack of empathy with me."
Contra: "First I lost my United Airlines flight because of security reasons. I checked in Guatemala but I was delayed at the Airport's security too long, it was beyond my control. Consequently I got to the boarding gate right when they were closing. Consequently I lost all my connections from then on. The United Airlines was very empathizing with me and my situation and they issued me other boarding passes at no cost. United Airlines suggested me to tell the Austrian Airlines about what happened and they were sure the Austrian Airlines would understand but they were wrong; no understanding on behalf of the Austrian Airlines."
Pro: "staff realy nice enough room for legs good food"
Pro: "Staff was nice."
Contra: "flight was late."
Contra: "The flight from Budapest to Vienna was delayed so we missed our connection to Tel Aviv. The behavior of the ground staff who were supposed to assist us was outrageous. They behaved like a low cost company with one answer to any request, and this is the word "NO". It does not seem logical that we ever go with Austrian again. We do deserve a compensation for the delay and the behavior."
Pro: "Plenty of food and drinks, pleasant crew"
Pro: "The seat was comfortable."
Contra: "We were advised to arrive at the gate 45 minutes before departure. We waited an hour and a half more until we boarded. The plane was late on arrival but there were no announcements. No one knew what was going on or when we would board. There was no food served whatsoever. Just beverages. There was no entertainment."
Pro: "Great staff, friendly and helpful."
Pro: "Most of the crew were nice. Efficient."
Contra: "Ridiculously small seats and legroom."
Pro: "After departing the cluster fk that is O'Hare airport it's such a pleasure to interact with Vienna and Austrian Air. I had 'only' an hour to make the connection, and yet all, that is all, formalities took no more than 10 minutes. I had plenty of time to spare. Waiting area at the gate had plenty of seating and the staff was professional and courteous. We had to gate check bags as the plane was a regional turboprop, but everything went very smoothly."
Pro: "When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!"
Contra: "Entertainment on board was useful"
Pro: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Contra: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."
Contra: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Contra: "Flight was very delayed leaving Sofia which made connecting flights for many people a rush and very stressful. People were pulled to the front of the plane and told to rush to catch their flights. My bag didn't make my connecting flight but Austrian delivered it 2 days later."
Pro: "The crew were friendly and fine. No problem with boarding etc"
Contra: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Pro: "Good food and drinks,great movies"
Contra: "Dirty bathroom,needs upgrade too."
Pro: "Their first class looked very comfy"