Pro: "Not much went well, sorry"
Contra: "Because of bad logistics, the flight from CDG to FRA was delayed and therefore i missed my connection to AUS. Lufthansa personnel could have helped me make the second flight but didn't bother. I was rebooked on another flight through IAH which defeats the purpose of choosing a direct flight."
Pro: "Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!"
Contra: "Boarding could be a little bit more organized"
Contra: "Better Communication from Lufthansa"
Contra: "Confortable seats"
Pro: "Service is excellent, comfortable seats and space between legs is comfortable even in economy."
Pro: "Nothing at all"
Contra: "They cancelled my ticket because I missed the second leg of the flight. They didn’t even offer me an option and told me to find my own flight home. I had to pay $1100 on another airline to fly home tomorrow. I will NEVER use Lufthansa again"
Pro: "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."
Contra: "Te cabin pressure gave us headache. always happens with the A380 though."
Contra: "Airplane food eatable"
Pro: "Crew, boarding, seat"
Contra: "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"
Pro: "Crew and flight and service were fine"
Contra: "Economy seats are cramped"
Pro: "Good, friendly crew"
Pro: "on time no hassle"
Contra: "nothing in particular"
Pro: "Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft."
Contra: "The fact that I was re routed that my flight from Paris was late and made me miss my connection."
Pro: "Attentive and friendly crew, good selection of in-flight entertainment"
Contra: "Crew did not come around very frequently with water throughout flight, mostly only during regular beverage service."
Pro: "Arriving on time."
Contra: "Can't think of anything."
Pro: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Contra: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."
Pro: "Clean, polite and cheerful staff, good food conveniently offered, on time, decent in-flight entertainment."
Pro: "great airport and ease of check in and quickness on boarding flight."
Contra: "boarding everyone all at once creates long unnecessary lines when staggered boarding would help"
Pro: "Great service, comfy plane, smooth ride."
Pro: "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Contra: "Service! Comfort!!"
Contra: "Flight was delayed twice. 3 hour trip took 15 hours."
Pro: "The food for the morning was a white chocolate cranberry cookie which was delicious"
Contra: "Our plane was 30 mins late and the terminal was right next to security so we couldn’t hear them when they spoke the English or French on the PA system about us being delayed. We just barely made our connecting flight and our next flight was way better in service. Our luggage didn’t make the connection and hoping that all our precious cargo from our anniversary trip made it. The flight attendant told us we had enough time to make it to our next flight but I honestly ran from one point of the airport to the other. The staff said it wasn’t that far and no checkpoints to go through - this information was false."
Contra: "The boarding area was cramped."
Pro: "Flight went well."
Contra: "Frankfurt airport is large and complex. Takes some effort to negotiate from one flight to another."
Pro: "I was sleep the whole time"
Contra: "It was okay"
Pro: "Food was great. Good movies. Friendly staff!"
Contra: "The television screens were very old and discolored."
Pro: "Crew were all super polite and friendly"
Pro: "Water bottle when we arrived at our seat."
Contra: "Paying 8 euros for premium movies AND if you wanted earphones (I had my own), you would need to pay 2 euros more. Excessive. Choice of movies was rather limited even in premium. In regular, it was quasi non-existent (2)."
Pro: "The water and small coffee cake was nice to have on this connecting flight."
Contra: "First, I had issues with checking into my flight online, which lead to me having to print my boarding pass at the airport. Since I had a separate flight with Eurowings that sent me from Munich to Paris, which was not connected with this flight, I came in directly into the airport and no where near a Kiosk to check in or print out my ticket/boarding pass. I explained to numerous employees my situation and they casually exclaimed I should be able to make it in. Once I got into the airport I could barely get through security since I did not have my boarding pass. I kept explaining I don't have a boarding pass because I could not check into my flight to obtain it. Then when they finally let me through with only 10 minutes to spare before my flight's gate would close, I finally reached the boarding desk only to be told I had to wait because out of the two men who were scanning boarding passes, they were too busy to help me. I then had to explain three times that I had already paid for and booked my flight, however, I could not check in online and was having an issue with an error that stated I was missing information, even though there was nothing marked in red or anything marked to edit, so each time I tried it denied me. I also tried calling for customer support and did not get a hold of anyone because the lines were too busy. After explaining all of this to the man at boarding, he made me wait an additional 5 minutes before helping me check into the flight and print out my boarding pass. I was treated like a stand-by customer and I did not appreciate it since I paid for this flight and tried to check in 24 hours prior. I was expecting much more from Lufthansa, as my boyfriend recommended this flight company to me, but I was extremely disappointed in so many ways it makes me question whether I want to fly this airline again for future trips abroad."
Pro: "Smooth flight. No delay, no unpleasant surprise."
Contra: "The boarding process takes too long as people try to take too many things"
Pro: "The flight was not fully booked."
Contra: "The snack provided was totally insufficient. the check-in staff were stringent about luggage size and weight even when the flight was not full."
Contra: "Great customer service!"
Pro: "The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well."
Contra: "Snack could be better."
Contra: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Pro: "phenomenal transfer from one flight to the next, thank you lufthansa"
Pro: "Geat customer service by flight attendants."
Pro: "On time, nice staff"
Pro: "Lovely crew."
Contra: "Boarding process was unclear."
Pro: "We were delayed but better that than bump around in a thunderstorm. Food good"
Contra: "Would like to see more selection in movies"
Pro: "The leg room was definitely more than on a US flight, which I gravely appreciated."
Contra: "Boarding was a bit chaotic -- no rhyme or reason . Pasta dish and chicken dish were both low quality."
Pro: "Boarding and flight was on time"
Contra: "Seats and comfort was heavily compromised in economy class"
Pro: "All the services were great."
Contra: "Everything was perfect."
Pro: "Smooth Ride Stewardesses"
Pro: "Fast on ant off"
Contra: "Not enough hip or leg room which is somewhat usual, but recent flights with United are much better"
Pro: "The flight was delayed due to the need to replace an engine part, but the crew kept us well informed. Despite taking off nearly an hour and half late, we were only about 45 minutes late in arriving. What was so great about this flight was that it was NOT full. I had an entire row to myself so I could stretch out and sleep. If I was in a regular coach seat, I would not have been comfortable for the entire trip. The crew was pleasant and helpful."
Contra: "The food is pretty mediocre."