Couldn't change passenger, had to ignore this flight and lost 500€. Never Kayak again!
Security lines were crazy, even in Fast Track.
My luggage got delayed, trying to reach out the airline and no updates for me where my luggage is and when it will be delivered to me.
Pro: "The crew were friendly enough and willing to serve."
Contra: "The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats."
Contra: "All god nice flight crew helpful. A well organized flight just what you would expect from a German airline"
Pro: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Contra: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Contra: "The flight was cancelled and rescheduled for tomorrow same time due to bad weather. I had a child with me and it took 2.5 hours for us in the airport to get a hotel and taxi for night stay and I reached at 0030 at night. The lufthansa staff was not helpful at the start. I will missed a meeting for"
Pro: "Crew was great, plane was nice"
Contra: "delayed again, almost missed connection"
Pro: "crew onboard and food/entertaiment."
Contra: "could do without the delays. transit time was reduced to less than an hour in Frankfurt because flight to Frankfurt was delayed by 45 mins. it is becoming very stressful to transit in FRA every time."
Contra: "Just deaiappointed"
Contra: "There were not enough vegetarian options, so I had only bread, butter, and dessert."
Pro: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Contra: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"
Pro: "Friendly service, actual food in economy class, just a small delay, overall a very smooth trip."
Contra: "As above, I couldn't check in online and thus couldn't choose my seat beforehand."
Pro: "The Crew was very helpful, they were always around and offering all kind of help."
Contra: "The food was very cheap, we had no choice for a better offer. We were hungry and had to eat.... The seats were changed at the last minute, we were very upset!!! We did our confirmation on line and get our seats assigned. When we got to the airport we were surprised that they changed them."
Contra: "Delayed in plane almost an hour after landing before being allowed to deplane"
Pro: "The Cabin Crew was excellent! Very impressed"
Contra: "there was delay of 2 hours and i missed my plain to next destination"
Contra: "It was completely out of the airline's control but we were very delayed due to bed weather in Frankfurt"
Pro: "Large screens for movies are excellent. Very easy to use."
Contra: "Other international carriers have better food, but it wasn't bad. Other carriers have business class cabin designs (Cathay Pacific for instance) which allow the window seat passenger to get out without disturbing the aisle passenger."
Contra: "Delayed Flights Caused a day layover in Germany. The airline was not able to help in a medical emergency which caused me to have to pay to rebook a flight. Special Meals were only some time of the flights and was served Pork as an only option, my family and I didn't eat anything on a 10-hour flight due to this issue."
Pro: "Pleasant cabin crew."
Contra: "DREADFUL seats for the price. Small, coffin-like affairs packed together like proverbial sardines. I can't believe there are still middle seats for this price on a modern wide body aircraft. I was on the inside and had to step over my neighbor. The food choices were so unappetizing that I opted not to eat. I usually fly SAS business class, and based on this experience with United, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."
Pro: "Attendes very keen in attend Crew increased the speed to repair the delay"
Contra: "Delay due weather"
Pro: "Flight and attention"
Contra: "Nothing in particular"
Pro: "Travel time was good and easy travel"
Contra: "Entertainment tv tapes"
Pro: "Really nice crew and service! Everyone was kind."
Contra: "I had problems with my t.v., the touch screen didn't respond / work very well. The pasta wasn't that appetizing either."
Contra: "A good portion of the time i have flown with lufthansa with a checked bag, something has been damaged. I dont know how hard Lufthansa had to hit or throw my bag to break something wrapped in the center but they did it!"
Contra: "I wish boarding by Priority was better organized"
Pro: "Departure was a bit late but we were informed. Even with that delay arrived on time. Coach seat was okay for me. Movies offered could be better but there was enough for my taste. It was a night flight anyway, so I was asleep most of the time."
Pro: "The crew was very nice and the food was good. Very uneventful, easy flight."
Contra: "Definitely not enough leg room"
Pro: "The food was pretty good. Entertainment selection was good!"
Contra: "Boarding was delayed for some reason. It seemed like every baby in the world was on the plane, and they all cried at the same time. Of course, Lufthansa can't help that. The on-flight entertainment system was painfully slow."
Pro: "The polite stewards The food and drinks given for free!"
Contra: "Flight was delayed over an hour after we had boarded the plane. Sat at the gate the whole time. Crew started to pass out juice, water and coffee. You know when the coffee comes out, you aren't departing any time soon."
Pro: "Staff on board was cordial und Wunderbar"
Contra: "Handle on wife's Travel Scoot was slightly bent but it still works."
Pro: "Quick and professional"
Contra: "Seats with no headrest and no entertainment"
Pro: "Boarding was organized, flight was not profoundly oversold."
Contra: "Food was not appetizing."
Pro: "The people, the service, the seats, the timeliness... (I did not fly from Washington to Munich on Lufthansa; I flew back on Lufthansa.)"
Contra: "Nothing. They were great."
Pro: "Comfortable, good food and service. Nice meal options Entertainment options were good. Comfortable flight."
Contra: "It was fine, no problems with Lufthansa. American Customs and immigration on the other hand leave much to be desired."
Contra: "Customer service and seats/rows extra small"
Pro: "It was all together a pleasant trip."
Contra: "Patronizing crew"
Pro: "He was kind."
Contra: "Despite the fact that I knew I would miss my connecting flight in Frankfurt because of the delay in Switzerland, the gate agent had no control to schedule me on an alternative flight. I missed my flight coming out because the connection was so tight and the Frankfurt airport so large so I tried to adjust things in Geneva to be proactive. The agent called his manager who said he couldn't do anything. As a result, I did indeed miss my flight in Frankfurt and ended up having to spend the night in Frankfurt. I got back 20 hours later than I should have, and all because Lufthansa doesn't empower their gate agents to use common sense to help their customers."
Contra: "At the boarding que there was a Lufthansa employee singling out carry on bags for gate check, when they would clearly fit in the overhead. She addressed me and others in a curt and arguably rude tone of voice and mannerisms. No further instruction was given for the gate check process, hence I rolled the small suitcase to the entry of the aircraft, where the Purser asked why I would wish to check the bag. When I recounted the story, he chuckled and said, bring it aboard, there is no reason to check that bag."
Contra: "No boarding advantages as a star alliance silver member."
Pro: "Friendly, attentive crew. Delicious food"
Contra: "Price to bump up to next economy level was prohibitive"
Pro: "Excellent flight, crew, food and service."
Pro: "on time departure, early arrival, decent food, great entertainment options, smooth flying, friendly crew and gate personnel"
Contra: "Seats are thin and barely comfortable (just like every other airline's)."
Pro: "Everything was top notch… Wi-Fi, food, entertainment, comfort"