Contra: "There was no food ..."
Pro: "The airline is top notch and treated you great like it should be."
Contra: "The sears where a little tight but not bad and the movie options were ok not great."
Pro: "Delay was for 30 min"
Pro: "Seems that the exit row seat was very narrow!"
Contra: "Be on time"
Pro: "Food was good and plentiful."
Contra: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Contra: "Need more movies to choose from."
Contra: "Seat confort"
Contra: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Pro: "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Contra: "Our flight was delayed and the seats were narrrow."
Pro: "Flight was delayed which caused us to change our flight from United to Lufthansa. Like Lufthansa much better."
Contra: "Flight was delayed. Had to get a different flight because we would miss the next flight."
Contra: "I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches."
Pro: "Efficient, excellent staff and service, beautiful plane"
Contra: "There was a nearly impossible connection time in Zurich."
Contra: "2.5 hour delay, missed connection, arrived more than 5 hours after originally planned. Entertainment system did not function. Crew did not collect garbage/unused items prior to landing and I was holding garbage in my hands during landing (and some spilled on my lap)."
Pro: "The booking to a new flight was seamless."
Contra: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Pro: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Contra: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."
Pro: "I love Swiss Airlines, would definitely book with them in the future"
Contra: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."
Pro: "Nothing remarkable"
Contra: "I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew."
Pro: "Captain kept us informed regarding takeoff"
Contra: "Sitting too long"
Pro: "Flight was fine"
Contra: "Check in at Nuremberg terrible"
Contra: "I wasn't able to select seat before boarding"
Pro: "The airline crews politeness & courteous comfortable seating were helpful on meal selection."
Pro: "It was an amazing flight with an amazing service thank you United."
Pro: "I loved Swiss flights.. its staff and in flight expereince"
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Contra: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"
Contra: "Upgraded seats to Preimium. I had a metal box blocking my foot so was very uncomfortable the entire flight. Not worth the upgrade and was very surprised this seat was considered an upgrade."
Pro: "The seats were comfortable considering they were middle seats. The food was quite good and the entertainment selection was also good."
Contra: "Boarding was later than initially said and I did not know why"
Pro: "Overall good"
Pro: "i'd like services and the food"
Pro: "It's swiss. everything works. always."
Contra: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."
Contra: "Headphones are real cheap and hurt the ears...plus it has two pin socket where you can't use your regular headphones...please change this!"
Contra: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."
Contra: "late boarding but quick, lost my luggage"
Contra: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Pro: "We were worried based on negative reviews on SWISS we had read prior to our trip, but they were WONDERFUL!! We flew coach from MIA to CRETE, two stops and 13+ hours of flying. The seats were as roomy as coach gets, but comfortable, reclining further than Delta or AA in my opinion. The food, drinks and snacks never stopped and were tasty!! Including a delicious Swiss chocolate a the end of your flight! They were so attentive! The attendants were all kind and polite. In fact, we had someone sit in front of us on our flight home who culturally didn't bath/wear deodorant and VERY malodorous and we asked the flight attendant if we could move. As soon as everyone boarded and she found two open seats for us, she moved us right before take off and we had a wonderful, great-smelling 10.5 hour flight!! LOL"
Contra: "There seems to only be 4 (plenty) bathrooms right in the center of the coach area of the plane, but with the flight attendants constantly serving drinks and food, you really had to time it so you could get to the bathrooms when they weren't in the aisles. Trust me though, this is hardly a negative and I will happily fly SWISS over and over!!!"
Pro: "fast, all good"
Contra: "Boarding was chaotic Crew was friendly but rarely came through Offering water during a 12 hr flight Also did not enforce "shades down" during the The night And did not respond to call lights"
Contra: "I could notice The crew was really attentive and took good Care of passengers Who speak german or were from Swizertland, meanwhile with The rest of The passengers they were not really nice at all."
Pro: "Food was adequate for economy. Free drinks on trans-Atlantic flights are a nice perk. Cabin crew is friendly."
Contra: "Flight was delayed due to incoming aircraft. It was probably not the airline's fault. Berlin Tegel gate area is too small for international flight - not enough seats and nowhere else to wait after security."
Pro: "The seats have been much better"
Contra: "The entertainment system is a little old (plugs are not universal), you had to use their (cheap) headsets."
Pro: "only a short 1 1/2 hr flight but the attendant was wonderful."
Contra: "only problem was with the pull out tray. We were in a bulkhead seat and my husbands tray was loose and tilted and his juice spilled all over. The attendant was very good and helpful in cleaning up. Think that the trays should be checked and tightened if necessary."
Contra: "I paid extra for legroom but was in the main walkway so my feet were stepped on for the entire flight."
Contra: "My baggage never made it on my first flight due to a strike by Swiss airlines crew. The flight was delayed and we were told it was because there was less crew and it was taking some time to get our baggage on the plane. Due to the delay, I missed my connecting flight and was rescheduled for a flight the following day. When I went to get my checked bags, I was told they never made it on the plane and were indefinitely in the first city (Barcelona). I was told to file a complaint once I got home (US) and then they'd forward the bag to me. I did not receive my bags until 5 full days later, in which I had to call every single day and ask to place more request to move the bags from one city to the next. If I hadn't stayed on top of it, I surely would not have received my bags. Also, when I checked my bags in Barcelona, I had to pay an extra 75 Euros for having a second bag although the weight limit was not surpassed. The guy at the counter was really nice and didn't want to charge me but due to the strike, the policy was really strict on a one bag limit. That I understand, but I did file a complaint and request to be refunded that 75 Euros since the service that I paid for was not completed on their end until 5 days later. I'm really hoping they refund me but not gunna bet on it."
Pro: "The crew were great. They did the best they could given the circumstances. We got a compensation voucher because of all the trouble on the flight. That's something, though it's not super useful for the occasional traveler on SWISS (2000 miles and more bonus miles or CHF 50 travel voucher)."
Contra: "The plane arrived in Boston 50 minutes late, because we left Zurich late. That was because we were waiting on people to make a connection. Which was probably because their SWISS flight was late. Why are all SWISS flights running late??? There was no coffee or tea on the flight because there was a problem with the electrical system of the hot water machines. That could have been fixed before we left.... The entertainment system is clunky, and it didn't help that it had to be rebooted (took 20 minutes !?!?) in the middle of the flight to deal with some 'isssues'. The big boxes with the entertainment system underneath the seats are not fun either, they really cut into legroom. In general, it seems this plane is in need of a bit of an overhaul and maintenance. And whatever happened to Swiss punctuality? I'm not used to SWISS flights being late. You can do much better than that, you used to!"
Pro: "That I was able to get the front seat with the extra legroom at no extra charge. I also liked that the take off and landing were smooth. As was the flight in general. Also, the Swiss chocolate was good."
Contra: "The seats are so narrow and uncomfortable! The overnight flight from Boston to Zurich was the most uncomfortable flight I've ever experienced. There is no legroom. And the seats are incredibly narrow. When the person in front of me had their seat reclining I had even less room. Horrible. The only reason the flight from Zurich to Boston wasn't quite as bad was because I was able to get the seat by the exit aisle with extra legroom. The food was terrible. It didn't taste like real food. It looked and tasted totally artificial. Overall, a very poor experience."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
On Long international flights should be often snack services
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Nice people"
Contra: "Some games for kids"
Pro: "The crew, leg room with seats! The flight crew was extremely nice!!!!"
Contra: "Everything was pleasant....I wouldn’t change anything."
Pro: "Crew was great. The food Was good."
Contra: "Seats were very uncomfortable and there was no air control."
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "Crew were good"
Contra: "Delayed departure resulting in missed connection. 2 hours in lineup and ‘service’ from Lufthansa. Rebooked through Zürich with overnight there - had to find own hotel as they said all the ones on their list were booked. Will not be using this airline for a long time ( they lost our luggage for 4 da"
Pro: "Nice to have breakfast on board"
Contra: "Arrival was a little tardy"
Pro: "Great crew, comfortable seat, good food, and food entertainment."
Contra: "Delayed 20 minutes out of Denver, and when I arrived at my connecting city in Munich I was immediately told I would not make my connecting flight due to customs lines and to reschedule. I walked 5 minutes to customs, no lines, walked another 5 minutes to my gate, and easily made the connection."
Contra: "Flight was delayed"
Pro: "Good service, brand new aircrafts, very helpful ticket agent. Yes"
Contra: "Delayed departures, both in Zchicago and Munich."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Pro: "Crew and food."
Contra: "Entertainment was ok."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "Staff is great"
Contra: "Food is not good."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Contra: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Meal was good."
Contra: "No entertainment system. Crew wasn’t attentive. Check in experience was bad, no ability to check in for your connecting flights, you have to make adjustments at the next airport which limits seat selection."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "The environment was very nice. Relaxed and roomy"
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Perfect service and comfort for a short flight. Very modern, excellent!"
Contra: "Sandwich delicious but too small."
Contra: "Didn't happen yet."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Contra: "It will be hard to travel with another airline"
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "The flight was on time, smooth connection"
Pro: "Flight was grest"
Contra: "Very relaxing and smooth flight"
Pro: "Selection of movies in the entertainment section. Food"
Pro: "Crew was great... food was wonderful. The lie-flat seat made my day."
Contra: "We missed this connecting flight."
Pro: "the staff is top notch"
Pro: "Service was good, boarding was fast, no other issues."
Contra: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
wow those shitty services… I would be ashamed to work for blue air. here are 11 reasons why blue air is a mockery: 1. They sent me six emails (SIX. 6) from the moment I bought the tickets until the departure day, announcing flight departure modification times. let that sink in; 6 messages announcing new hours. 2. this morning‘s flight from Chania lasted 20 minutes more than previously announced and than the Bucharest to Chania flight one week ago. 3. my entire row was not asked whether we needed anything from the shopping cart. as a result, I approached a steward later on and he said I should go by myself (?!?!!!😂🤦🏼♀️) to pick up what I wanted from the back of the plane, but that I should hurry because we would be landing in 55 minutes😂😂. we obviously didn’t🤦🏼♀️ and apparently he was also very sure I would not be able to finish my water in that amount of time. The plane wasn’t full and the cabin crew consisted of four persons. I am absolutely positive that had they been working for a different airline on a higher pay, they wouldn’t have made me do their job myself lol. 4. another interesting fact is the pointlessness of turning on the AC before landing. it’s obviously not a question of airing the closed space of the plane, since people are still in it, obviously. then why on earth would one take the conscious m decision of making all those people freeze because you want to have the AC on 16° while landing, why?!?! 5. is anybody else going mad because there are no pockets on the back of the chairs on these old sorry-ass blue air planes?😳😳😳 there are just some very rigid ones able to fit just their catalog, paper bag and safety instructions. if you have a book or a cup you will simply hold it in your hand until forever lol. 6. funnily enough, a friend had told me prior that she flew with them eight times. Three were canceled and five had delays of more than six hours😳😳😳😳😳. 7. it took blue air two years to refund her the money for her canceled flights. 8. Other fun fact, it turns out, is that they have the world’s fourth oldest aircraft. 9. and another one: their oldest plane is about 17 years old. 10. what’s also funny (as in stupid) is that they charge you €100 for two bags and you’re not able to pay for them using three different cards that work on other websites and using two different browsers and also a phone. beat this!! 11. and the final points being that they send you annoying emails up to the very last minute before flying urging you to add services that you already bought😅. in my case, when I tried to do the check-in, I received the clear message that online check-in is not available for that flight on both my laptop and phone. However at almost the same time I kept receiving emails urging me to pay for online check-in for the very same flight of course🤣🤣🤣. 🤯🤯🤯and wow. it’s really hard to top blue air when it comes to being shitty.
Flight delayed without explanation
No food or entertainment. Reasonable seats
You asked about food and entertainment, but there was none. The seats were uncomfortable.
Daca tot se schimba avionul, ar trebui sa se tina cont si de faptul ca DACA AI PLATIT LOC EXTRASPACE TREBUIE SA BENFICIEZI DE EL! Am avut platit loc extra space care s-a transformat într-un loc normal. De toata jjena!
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
Contra: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Contra: "could not be delayed"
Pro: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Contra: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pro: "Boarding was quick and we arrived on time."
Contra: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pro: "What to like? The rudness? The delays? Or the fights on board!!!"
Contra: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Pro: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Contra: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Contra: "flight delayed by more than 1 hour"
Contra: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Pro: "Clean enough"
Contra: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Pro: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Contra: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Pro: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Contra: "The plane seemed very old, toilet in poor condition."
Contra: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Contra: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Pro: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Contra: "Serive to pay extra luggage very very slow"
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pro: "Crew, polite and friendly"
Contra: "delay of more than 6 hours and incorrect information"
Pro: "company gave out free drinks and snacks"
Pro: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Contra: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Pro: "The flight went well."
Contra: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Pro: "Flight on time . Attentive crew . Good price ."
Contra: "Lack of leg room ."
Contra: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pro: "The flight was punctual"
Contra: "I got charged twice for luggage and couldn't get a refund"
Pro: "On time , crew good... no complaints"
Pro: "Free drinks, cheap flight and fairly comfortable!"
Contra: "No allocated seat."
Pro: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Contra: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Pro: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Pro: "Everything was awesome!!! I am going to buy only from you my next flights."
Contra: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Pro: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Pro: "comfy seats and a breakfast thrown in !"
Contra: "not much"
Pro: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Pro: "Good price, comfortable seats, nuce food and candies"
Contra: "No online check-in. 1 hour waiting for nothing."
Pro: "First time flying with them. Strongly recommended!"
Pro: "Staff on board was friendly"
Contra: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Pro: "The service was OK, we flew on time and the flight itself was pleasant."
Contra: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."
Pro: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Contra: "Not applicable"
Delayed by 40 mins, unclear why. No information given.
The flight was delayed, the aircraft was changed last minute and my partner and I got separated, though we paid for the emergency exit seats. Accidentally I spot it and then it was sorted out.
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "Seats are ok but unable to recline"
Contra: "Keep up the good work"
Pro: "Crew were very professional"
Contra: "The seats"
Pro: "The flight was fine"
Contra: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Pro: "Flight duration"
Contra: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Pro: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Contra: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Contra: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Contra: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Contra: "Not having a 3+ hours take off delay"
Contra: "Flight was over booked"
Pro: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Contra: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Pro: "crew and boarding was nice"
Contra: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Pro: "Prices on in flight purchases"
Contra: "Boarding was ridiculous, check in lady had no idea what an infant is and how their own app works. Suggested us to use the e-gate with an infant and angrily put us at the back of the cue. The infant wanted to breastfeed..."
Pro: "We landed"
Contra: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Contra: "Delay on departure and no bus at arrival"
Contra: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Contra: "Space between the seats."
Pro: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Contra: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Pro: "On time without any delay"
Contra: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Pro: "Smooth flight"
Contra: "No terminal connection"
Pro: "The flight was overbooked so they took my wife of the flight"
Pro: "Nice crew"
Contra: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Contra: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pro: "So many crying children"
Pro: "Maybe the food selection and the price of it."
Contra: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Pro: "Price price price"
Contra: "Messy boarding"
Contra: "The approach of you, all together, should improve, be friendly, more can do attitude...Was not good at all, think to fly again with Wizz or NOT!"
Contra: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Contra: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Contra: "Checkpoint at katowice the wirst ever seen, personnel with very bad atittude wanting personal cosmetics to fit on stupid plastic bag, the rest wanted to scrap or document my bag to pay extra even I already pay for bring it inside cabin, same before boarding I have my computer backpack and already pay 10 eur for large cabin bag and before boarding they wanted for me to checkin baggage because rule is only backpack even I did explain I already paid large cabin, at end I paid 63 Eur total for my luggage I found completly dissapointed and abusing from many passengersbin the same sittuation, also fly have us inside the plane for more than 30minutes without leaving,"
Contra: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Contra: "There was a delay 1 hr poor service no apology"
Contra: "Everything. Worst service I have ever seen on a flight."
Contra: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Pro: "Everyone was really friendly and accommodating to my needs"
Contra: "40 minutes late taking off - sitting on the plane"
Pro: "cheap, on time"
Contra: "no reclining chairs, no free water"
Contra: "Priority check in isn’t really much of a priority since we all end up in the same place at the same time before boarding"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Bags were soaken wet at arrival"
Contra: "Bare bones is one thing.. standing in line forever after 1 hour delay then changing gates, then lining up again to stand in a non moving line.. too much"
Pro: "Quick online check in"
Pro: "The seats are extremely crowded"
Contra: "To not wait 10 min outside waiting for the bus to pick-up the passengers."
Pro: "The crew was very good."
Contra: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Pro: "Crew was friendly"
Contra: "Dirty and broken tables, no cary on luagge only back pack, very smelly food, and small seats and little legroom!"
Pro: "The crew was very nice and helpful,and our seat confortable,the food and dring very good"
Contra: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."
Pro: "Great experience at Tenerife airport. Fast, efficient check in and through security with ease. Boarding was ok and on time."
Contra: "Plane seats are very uncomfortable. I thought it was just me on the way out but it was as bad on the return and even my husband was complaining of being uncomfortable. The seats made this journey seem much longer than our 9 hour flight to Florida earlier in the year and the backs of my legs still haven’t recovered from yesterday’s flight. I am 5ft 1in and the seats are too high off the floor and too deep for my legs to be comfortable and not have too much pressure in the wrong place. They need foot rests to allow legs to be raised and pressure eased."
Pro: "Ease of boarding with priority."
Contra: "Long wait to board, stairs up and down for tarmac stairs to plane and off of plane."
Pro: "The only thing good with this flight was the time keeping."
Contra: "The first time travelled with Ryanair and the last.Seating uncomfortable, back rest to upright.Difficulty understanding the crews public announcing over tannoy system.Allocation of seats diabolical. Not a lot of advantage being a priority passenger from non priority. Suggest implement similar procedures to jet2. Would learn a lot."
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Pro: "Crew were fabulous, boarding on time and was quick and easy."
Contra: "Plane was filthy, covered in rubbish, crisps, dirty seats. There were no drinks left to buy as it was the last flight of the day, no milk for tea which wasn't good."
Contra: "The flight got canceled!"
Contra: "I want to claim the money back for 4h wating for the flight and luggage in stansted london. They should sell the company. Airplains very dirty. Website not working to add services, overall I will never go with them again"
Contra: "I was already checked in and when I got to the counter they told me that I was not checked in even though I had my boarding passes printed. Almost lost he plane. They lost my luggage’s and very very very bad customer service. Would not recommend it."
Contra: "Bought the 2 bag priority but they forced us to check one of the bags any way (on the way back we were able to bring bag on flight so it was nothing to do with size of the wheels as they suggested) - staff was unfriendly. Seats were dirty. Had to pay extra for checking in early to my return flight since I am not EU/EEA citizen and can't use mobile app and wouldn't have a chance to print my return boarding pass - and although according to the plane plan I chose a window seat my seat had now window. Never again."
Contra: "Brand new bag a bit damaged..."
Contra: "Would not fly ryanair again."
Pro: "it was cheap stuff was good"
Contra: "i booked my ticket from 5 december 2017 to 10 january 2018 by mistake. it was suppose to be from 5 dec 17 to 10 dec 17. i called the customer service to change it . she said that there will be a fee applied and i was okay with it . but she give me the return ticket on 7th dec 2017 instead of 10.. i called them back to rectify the error.. they couldnt help me and i didnt accept the proposal in my email. i went to tenerif and had to booked another seperate ticket on 10 dec from there to get back. !!"
Pro: "Price. Dirt cheap prices is only reason that makes me book this flights."
Contra: "U get what u paid for. Check in is slow and only 2 counters are working. During the flight they will try everything to pull money from you. Seats are fixed to one back position."
Pro: "Plane Good, Great Staff. food good (Bit Pricey)"
Contra: "Just wish it would have an onboard film on flip tvs like the good old days so passengers were not fiddling with tablets and phones, and maybe turn the cabin lights down so you can snooze a bit."
Pro: "The seats are roomy enough. The plane was very clean although it had just landed before."
Contra: "The flight was already late when we boarded. Even so, everyone on the plane was switching places between themselves causing additional chaos, with the flight attendants’ approval."
Contra: "If RyanAir reads these reviews can I make a small suggestion that would make a big difference? The plastic cups provided with drinks are tall and narrow making them unstable inflight.Simply changing to a more squat shape would increase passenger comfort."
Pro: "Cabin crew handled the gypsies well, flight arrived home ahead of schedule. Plenty of choice of food and drinks although expensive it was nice."
Contra: "We managed to choose a flight and sit next to a party of 17 gypsies. It was non stop. The kids couldn't stay still, always shouting or just screaming, running up the aisle. Banging seat tables and armrests up and down. At one point a young boy maybe 3 yrs old was stood on the table with his hands on his own seat back bouncing on the table. I have never wished for turbulance and the seatbelt signs to be on, But I did on this flight! The adults looked drunk while bording and one even asked me if I'd been to Tenerife while we were in Tenerife airport!"
Contra: "The seats are extremely uncomfortable."
Contra: "Delayed, no info, bad service on board"
Pro: "Flight arrived on time"
Contra: "Limited food on board and ran out of most stock at the beginning of the flight Wasn't able to sit with my family yet again Lack of leg space My table was broken and wasn't in use"
Pro: "We got to our destination on time."
Contra: "The fees and policies are ridiculous! Pay to print a boarding pass, pass for bags, pay for each thing in a different line. In order to do this, get to the airport 5 hours early, or you will miss your flight!"
Contra: "Uncomfortable loud, poor service, unorganized, not clean"
Pro: "Good rate, 1 free carry on. Arrived early"
Pro: "The seats were very comfortable"
Contra: "I wish the air conditioning worked"
Pro: "The attention when checking in in the counter was great. Also at the gate. The gate had no services other than bathrooms. The plane was confortable and the flight was uneventful. they offered food in the plane but I fall sleep and could not buy it on time."
Contra: "you can not buy food or drinks close to the gate and you do not know that when is your first flight with them. We had to walk a lot when we checked in and when we arrived. You have to be prepared for than and not carry heavy stuff."
Pro: "Nice staff"
Contra: "I was charged extra for insurance even though I didn't buy it. This feels like a trick. No soap in bathroom"
Contra: "CHAOTIC. Found the Ryanair booking site difficult to log into with my booking number constantly not being recognised. Once I'd booked it was pay, pay, pay for luggage and seats making the flight expensive. Biggest insult was they took my money for a transfer, return email saying it was accepted. A later email saying it was cancelled with no refund of money. A 12 month credit note ( not seen yet ) which I can't use in 12 months. Now feeling ripped off Will not be flying with Ryanair again."
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Pro: "Cabin crew took good care of passengers."
Contra: "Boarding took a long time. We had to wait in a narrow corridor without AC after checking boarding passes but before entering the plane."
Pro: "Ryanair is charging passengers 45 € if no make online check in !!!!"
Pro: "The briefness of the flight"
Contra: "The plane smelled a bit musty and of urine- almost like that of an old folks home. The crew wasn't that pleasant either. Glad it was a short flight."
Pro: "Cleanliness, polite crew, on time departure and landing. Good price."
Contra: "Priority boarding line....weird spit behind columns @ the gate, like we were hiding... uncomfortable spot, no chair / bench to sit for elderly passengers."
Contra: "45e penalty for not making boarding on my phone"
Contra: "Extortionate prices for water!! Water of all things should be complimentary on flights in my opinion! Air-conditioning on flights can make you dry and when you have to pay for it at this price it makes it hard to fathom how they get away with this kind of pricing!!"
Contra: "The plane was way too hot and stuffy. I am usually cold on flights but this was the hottest flight I've ever been on. Three of us travelling together and all too hot. We had the air vents on full all the time and even though we were wearing only thin sleeveless tops or vest t-shirts we still couldn't get cool. My husband felt claustrophobic from the heat and found it very difficult to get any sleep on this night flight - which is a first for him as he's usually asleep as soon as the plane lifts off."
Pro: "Nothing! Cheap price does not equal cheap price......"
Contra: "Advertised Price is a facade.... Too many add-on prices once you get to the airport. no thanks.. never again. I will tell a freind! They are super expensive! I think they charged me for my oxygen in the airport and on board! ...RIP OFF AIRLINE!"
Contra: "Never been on a flight that doesn't even include 1 drink. Seats where very uncomfortable and not a lot of space. Never again!"
Pro: "Quick easy check in great service and always land on time or a little before"