Pro: "The seating, food, safety measures"
Contra: "You are best nothing to improve"
Pro: "Same again. A good flight and well fed."
Pro: "Crew, food and entertainment."
Contra: "Everything went well."
Pro: "Good flight and crew but......."
Contra: ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"
Pro: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
Pro: "The crew was forgetful and would always pass by me when it was time to serve"
Contra: "I don't know, maybe it I took another carrier"
Pro: "Food and attentive of the crew."
Contra: "The boarding took a very long trip on the bus from gate to the aircraft. The entertainment system need maintenance. Screen and head set socket are poor quality."
Pro: "I’m glad the connection time was short and reached the destination in good time."
Contra: "I did not get vegetarian food. And when i book that ticket i didn't get the option of food selection..."
Pro: "The in-flight entertainment is quite good. Getting on the plane was a fine experience. The flight itself went smoothly."
Contra: "Boarding either didn’t announce my zone or didn’t do it clearly enough. The meal service was decent but I don’t think the crew came by with tea or coffee much. The seats were narrower than I recall from previous emirates flights. Information on connections were said to have been updated in the entertainment system, but were not updated in actual fact."
Pro: "Loved the service and the movie options."
Contra: "The food was just okay. It was pretty bland."
Pro: "Comfort and food, good seats but extra cost."
Contra: "Bad value Internet in this day and age."
Pro: "Great service!"
Pro: "Dinner portions were too small."
Pro: "Jumbo jet plane was fantastic."
Contra: "None for now"
Pro: "Flight timing"
Contra: "The check in process took a long time; longer than other carriers. In spite of so many crew members being there at the gate, there were no announcement of the boarding process. It used to be there before. When asked the staff is very politely responds on what is going on but the rest of the passengers do not know what's going on. Wonder why the staff do not follow the seating process by zone as mentioned on the boarding pass."
Pro: "Comfortable seats, nice crew, good entertainment selection"
Contra: "The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality"
Pro: "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
Contra: "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"
Pro: "Business class setup Bar Staff"
Contra: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Pro: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
Contra: "Breakfast could have been a bit better"
Pro: "Friendly crew"
Contra: "Service from crew slow and when you ask for something they sometimes forget to bring it"
Pro: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Contra: "Food. It’s plane food wasn’t impressed."
Pro: "Flight attendant understood my need and gave me aisle seat. Was very sick"
Contra: "it was late and it was not informed until we all sat."
Pro: "The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel."
Contra: "It does not fly to all the destinations I travel to."
Pro: "Excellent flight. Excellent service. Great food and on flight entertainment."
Pro: "The crew were Amazing, thank you Anastasia. Mark, Claudia and everyone on floght EK219. AMAZING job"
Contra: "The food i wish there were more choices please."
Contra: "I am vegetarian , I was not provided with vegetarian food and told that vegetarian food was over and I have to choose bet chicken or fish . I dint eat anything for 14 hours and then ate food again in abu dabi flight ."
Pro: "I appreciate the shuttle service that Emirate provided from my hotel to Nice Airport. The food was good and the crew was very attentive."
Pro: "Low cholesterol meal was quiet good"
Contra: "Seats on the 777 are very uncomfortable, even more we you have a flight as long as DXB->BOS"
Contra: "They changed our seats to 46F 58F and 88B. We already get boarding pass for connecting flight but they did changed them because of flight delayed from Bangkok. It was unfair. They should hold reserved seats for us since they knew that the first flight would arrive on time."
Pro: "They treat outbound from India as cargo. I had to request for a blanket three times."
Pro: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Pro: "The airport experience in Dubai was excellent. Very clean, professional & modern."
Contra: "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
Pro: "The boarding process was smooth as was finding my luggage after arriving in NYC."
Contra: "The entertainment system did not work for about an hour and they had to fix it. It took the crew a while to start troubleshooting it. A few people had to complain before they did anything. The quality of the food on Emirates has greatly decreased recently. Their wifi on flight is terribly slow and they require you to pay $1 for it."
Contra: "My seat was changed after I had booked and paid for flight."
Pro: "Affordable price"
Contra: "Unfavourable flight schedule- Midnight arrival.. tired."
Pro: "Best airline. Comfortable seats"
Pro: "Everything was Great !!"
Pro: "The entertainment was great, I managed to watch a couple of movies I have been meaning to for a while, the vegan food amazing. Being able to charge my phone from my seat was a bonus."
Contra: "The seats were cramped together. I felt squashed in and I am only small. It was hard to leave the row to use the toilet."
Pro: "Great leg room in economy, plane A380 very new and modern."
Pro: "Lovely aircraft loads of space"
Pro: "Most the food is ishen food . Should be difrant"
Pro: "The plane looked nice and was clean, entertainment, food is only so-so."
Contra: "Seats were too stiff (hard). Can't use my personal headphones because it doesn't support it (single plug). Food was so-so (generic and poor). Bathrooms were a mess."
Both flights Mumbai to Frankurt and Frankfurt to Orlando Crew did not check person sitting to me not wearing their masks, masks hung around the neck and not on the nose and mouth! It was uncomfortable for me too even sit there as they chatted the whole time with the Crew and even tried to make conversation with me without mask! I thought Crew was responsible to check people! I ordered special veg meal, it was awful in taste, since I had just travelled same flights to India and was now returning exact same food, I requested if I could exchange for extra meal I was refused I landed up not eating anything! Crew had no courtesy to arrange anything for me in Business class, terrible while another couple siting there who refused to eat from menu food was arranged for them! I was so very disappointed, what's the point traveling Business when they kept me hungry! No masks on people, no food options, I was on 3 flights back to back slept most of time when I woke up they did not even care to offer drinks forget food...all this in Business class on Dec 9th.
Please return all my money u just sucks
Pro: "Loved this flight, crew was amazing!"
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "Comfortable plan. crew, at least in our section of the plan was minimally attentive."
Contra: "crew could have been more attentive. other then the basic services no one made any effort to see if we wanted anything else."
Contra: "Flight was delayed"
Pro: "I like the cree"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I missed the flight to Manchester due to delay in the flight to Munich"
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "Comfortable seats and great movie selection. They also had books and games for kids."
Contra: "The food was good but could have been better."
Contra: "boarding was chaotic"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Contra: "Poor food. Disorganized food delivery. Very poor service at the gate- family separated, no seats together, even it was booked as family flight. Will not fly lufthansa again."
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Contra: "1. The flight's gate is in an area of the terminal without amenities, and there is no indication one is entering a dead zone. 2. We boarded on time, and then sat for two hours (due to weather), which made an eight and a half hour flight feel like ten and a half hours."
Pro: "It was a short flight."
Contra: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Contra: "Flight was 2 hours late in departing from Frankfurt."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Contra: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."
Pro: "Food service everything"
Contra: "Everything was just perfect"
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Crew was personable and friendly"
Pro: "Like food and stagf"
Pro: "Everything is good"
Contra: "Food use to be better"
Contra: "They lost my baggage for three days, and it would have been four if I didn’t drive to the distribution center to pick up my bag."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Pleasantly surprised by the leg room for economy class--albeit I'm of small stature"
Contra: "Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation"
Contra: "Didn't happen yet."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "Food wine and professional courteous staff. So much nicer than American airlines"
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Contra: "huge plane, no space. painful."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "The staff on board had the same view on the "comfort" on board and told us, that even her husband tries to avoid Lufthansa if possible."
Contra: "Everything on board the economy class is on Ryanair level. It is nearly not possible for me (1,89 meters) to have a comfortable flight in these seats. We will try to avoid Lufthansa as often as possible in the future (I`ve had a senator level in earlier times and things changed massively!)"
Pro: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."