Contra: "Unfriendly staff and very uncomfortable airplane. Seats were bad"
Pro: "Flight was on time."
Contra: "Check in line was very long and boarding was very unorganized."
Pro: "The price was good"
Contra: "A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better."
Contra: "Very bad"
Pro: "Always on time and prices"
Pro: "Easy smooth boarding. Peaceful flight."
Contra: "But confusing arrangement of ‘international ‘ and ‘domestic buses at the airport"
Contra: "Pegasus Airlines service is so poor. We've waited for hours to check in. Your website did not clearly declare that the ticket did not have a luggage allowance. I have paid in total 70 Euros to check in my luggage. Innaddition to that Pegasus Airlines lost my luggage. Overall a terrible journey"
Pro: "Everything was smooth from boarding to landing."
Contra: "Very slow check in. Unhelpful and unfriendly crew"
Pro: "seats. comfort flight price"
Contra: "waiting 45 mins to go through transit security, airport staff rude and shouting at passengers. terrible organisation and manners"
Pro: "The price"
Contra: "The mass"
Pro: "Nothing , It was veri terrible"
Contra: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Pro: "Easy flight and friendly staff."
Contra: "Space for the leg"
Contra: "I was unable to cancel the flight. I was on a work trip followed by a vacation, the vacation got cut short and I had to cancel the flight, unfortunately there was no way to cancel online and due to the nature of my job I cannot make phone calls to the states. I was not expecting a refund just an easy way to cancel the ticket online."
Pro: "Getting off the plane"
Contra: "Not enough leg room for the over 6 footers"
Contra: "Given old pound coins and old ten pound note as change. Then questioned as to 'what is the problem? Whats the difference? When ı asked fır nee money tjat iş legal tender.."
Pro: "I got to my destination safely"
Contra: "No free drinking water considering it wasn't really that cheap of a flight to say it budget airline"
Pro: "Cheap Air ticket"
Contra: "Seats are not comfortable."
Pro: "Flight started late and even I was threatened not to be boarded and to be moved to a later flight (midnight) because "I had arrived late at the gate" which is twice absurd because: 1st I arrive slightly late - but still on time for the regular borading - only because the previous flight - operated by the same company was LATE 2nd the flight left 1h and 1/2 late, so my delay - if any - in coming at the gate was irrelevant"
Pro: "like mentioned above"
Contra: "nothing really"
Contra: "baggage allowance is 20kg and no free drinks and food and very expensive if you want to buy.. ie.. 35 euro for a sandwich and cola"
Contra: "Every service bad"
Contra: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Pro: "Did not like anything about it,"
Contra: "My luggage is lost I am in Erbil just me and my passport !!! Hello no compensation no sorry !! Just fill a form and put your name and bye !!!"
Contra: "We were delayed 7 hours without any explanation or compensation or apology."
Contra: "my flight from Rome to Istanbul delayed 1 hour so i missed my second flight to Athens and they asked me to stay at the airport till the next day waiting for free seat :( but i refused and i fighting with them .. then they found a free seat in the next flight"
Pro: "The preorder food is good."
Contra: "The flight was delayed by 45 minutes."
Pro: "Firstly, Overbuggage limits were put into practice with a mindset of just to f* the customers and consequently almost every single passenger has to end up paying at such overated fees that were equal to a level of a business ticket of any well known first class airline company.I , myself, had to pay 450£ in total for the ticket , just because of 34 kg of a luggage weight though 20 kg of this amount was included in the ticket. Sirs, if you really will only take this complaint as just to watch and say that this was a company policy then i will definetly never choose your services either again.Also, from the bottom of my heart, i will never feel tired to share and spead around this nasty experience of mine on each and every social media occasion , when i will have a word to say. Within only one flight on that day ,the total buggage revenue of the company was equal to a sum of 23,000 £ in total, despite the plane was ridiculously abit bigger than a small box. Sirs, Pls rethink over what i said. This is far beyond to accept and fit into any int'l trade rules.17£ fee for 1 kg !?? Best Regards"
Contra: "A failed flight canceled the flight without compensation and we lost hotel reservations in Sarajevo"
Pro: "Absolutely nothing"
Contra: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Pro: "This was a domestic flight, only hour and 30 min. Same aircraft as from London to Istanbul, nice and comfortable seats with plenty of leg room."
Contra: "The flight was only hour and 30 min, so I have no criticism for this flight"
Contra: "The way of talking to the passengers."
Pro: "Roomy, comfortable seating. Clean and modern."
Pro: "Seating is comfortable enough with sufficient leg space."
Contra: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Pro: "I never made this trip due to Pegasus delays - see above"
Pro: "Flight crew"
Contra: "How could you ask about entertainment when there is nothing to intertain in these planes! No screens, expensive and bad food, even the menue and magazines were not available on half of the seats, not to mention the worst and smallest seat i have ever been in, although i travel on many other economic airlines! There is nothing but poor, bad and boring flights. The sad thing is that i payed too much for this flight. Oh i forgot, it's also delayed and we wait for half an hour and then, they came with only one bus to take all the people to plane whwn there are many people who can't hold themselves in that crowded bus!"
Pro: "Was first to check-in and received exit-row seat with its extra leg-room."
Contra: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Contra: "the staff at the disk was so bad they charge me for extra weight more than what it should be they try to change the currency from turkish lira to euro then to my country currency just to collect more charge???. also when I paid by my visa card they didn't give me my recipt which mean they did something dicey."
Contra: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The transfer, at Instanbul, was crowded, inefficient and noisy; it took too long. The bathrooms were filthy and stinky."
Contra: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Contra: "The flight got delayed. One of my loggage didnt got to bucharest only at the evening of my second day."
Pro: "Nothing at all . The only reason I get ticket from Pegasus was because they are landing near my house in stanstead airport"
Contra: "Nothing at all"
Pro: "Delay for almost 1 hour.."