Contra: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"
Pro: "Quick, comfortable and easy"
Contra: "Boarding was a bit clunky"
Contra: "I missed my connecting flight because my flight was late. I had to get to my destination for a wedding."
Pro: "Plane was super nice and new and crew was great!"
Pro: "None of the above. I actually liked nothing about this trip. Took off at London in time for Frankfurt, arrived early, but missed the connection to Tel Aviv. So I had to be routed to Munich to catch a 10:30 pm flight, which arrives at 3 am Sunday. So I wasted the entire day, starved, exhausted."
Contra: "Proper connection time. I lost the entire day, and now have to get a cab for $100 instead of my colleague meeting me. 3 am is impossible. And I am still not in Tel Aviv."
Pro: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Contra: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"
Contra: "Delayed flight - but it’s ok since I got to my final destination safely. It wasn’t a very long delay."
Pro: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Contra: "No negatives."
Pro: "Flight crew made up time to arrive on time despite late arrival. They are pretty amazing - they got a plane hundreds of miles in the same time it took the ground crew to get my bag from the plane to the baggage claim."
Contra: "Frankfurt is just an awful airport. Too many landings and not enough infrastructure. Also tired of planes having to park thousands of yards from the terminal. The time to get the bag is as long as the flight. Each about 55 minutes. There is very little about German efficiency here."
Pro: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."
Contra: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."
Pro: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Contra: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."
Pro: "The food out of everything"
Contra: "Customer service , the air craft , the blankets"
Pro: "Crew and service was amazing"
Contra: "No entertainment food Horrible"
Contra: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."
Pro: "I like everything about Lufthansa in terms of quality and service"
Contra: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."
Contra: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."
Contra: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."
Contra: "Not entertainment at all"
Pro: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Contra: "Seats were a little uncomfortable but outside that not much I can fault the airline for."
Contra: "I didn’t like it because when I asked for a big water bottle, they refused to gove it to me while I am sick and suffer dry throat. The space is rather small. If you are 5ft 5 and above person, I honestly would suggest you buy extra legroom for comfortable purposes. Also, there is like 1 restroom on the whole plane and if you sot at the end, you are screw. Lets not forget that they delayed our flights like 4 hours and only gave us 1 voucher for snack. I don’t expect the experience will be fancy but this is a total disappointment!"
Contra: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"
Contra: "Cancelled then delayed then had to stay in Frankfurt and was a day late"
Pro: "The environment was very nice. Relaxed and roomy"
Pro: "The crew were very helpful and friendly"
Contra: "The flight was delayed"
Contra: "Very very long walk plus train to baggage reclaim at Munich"
Pro: "Everything was perfect ... pilots are so good and professional..!!)"
Contra: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Pro: "It’s nice that Lufthansa still gives food onboard"
Contra: "My Lufthansa flight left with 1hour delay"
Pro: "Smooth process. Regular updates."
Contra: "Late departure."
Pro: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Contra: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."
Pro: "Friendly helpful staff."
Pro: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Contra: "Slim seats very uncomfortable and legroom too little"
Pro: "I upgraded to the premium food package for a small price. It was delicious and filling."
Contra: "The quality of the sound from the earphones was not very good so that made the movies less enjoyable."
Pro: "The food and drinks was very good."
Contra: "The flight was late."
Pro: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Pro: "It was good the checking desk person was polite and done her best to put get me on to British Airways flight to get to my destination on the same day."
Contra: "But we waited tilll 12.30pm still flight took off at 14.00 and arrive in Dubai at 23.50pm instead of 22.30pm person went home who suppose to pick me up. I got to the place I was staying at 01.39am which was very uncomfortable. I will never fly again with Lufthansa Airline it use to like British Airways but definitely they have lost the customer touch."
Pro: "Free refreshments. Funny cabin crew!"
Contra: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."
Pro: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Contra: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("
Pro: "The flight itself was fine."
Contra: "Getting to LHR early for. 6:30 am flight was no use since they don't have any departing flights between 11pm and 6 am. So we were stuck in the lobby for hours until ticket agents arrived at 4 am. There was one open coffee shop however. Then we waited for security to arrive at about 4:30 am to get through and it was quite a slow shake down. One through there were no restaurants open until 5-5:30 am. The flight itself was fine. Facilities at Frankfurt were minimal with toilets offering only one stall each. While standing in the long queue a lady and her young daughter were rudely ushered out by the male custodian for cleaning, and then it could not be used for another 10-15 minutes."
Pro: "Even on such a short flight I got a sandwich. It was a salmon sandwich which I never had on any other flights. They usually serve cheese or ham or chicken in the Middle East. It was nice to have something different and nutritious."
Pro: "The crew and in flight experience were excellent."
Contra: "Terminal procedures, particularly a tarmac delay and understaffed customs and security personnel, jeopardized my London Heathrow connection in spite of the 80 minute layover. Itineraries with less than a two-hour connection should be discontinued as a fraudulent misrepresentation of the passenger's likely success. I will never fly through Heathrow again."
Contra: "Lufthansa airline has no intention to help their passengers and happily see their passengers suffer from the airline's mistakes"
Pro: "Friendly staff"
Contra: "In seat entertainment, better food."
Pro: "Staff was friendly. They fixed my flight from Frankfurt to Denver and got me an aisle seat."
Contra: "Leaving late from BOTH legs on the way to England. :-( Being told in email that I was going to have an aisle seat on the flight from Frankfurt to Denver, but then on the day I was told I wouldn't."
Pro: "Heathrow had a lot to offer between flights. Our gate was in the middle of everything."
Contra: "We were late boarding, which left very little time to connect with my next flight in Frankfurt."
Contra: "I did the email check in. When I arrive at the airport, I asked for customer service to print the boarding passes. They changed my seat assignment which not asked. This caused some confusion when we boarded."
Pro: "I loved how friendly the airline attendants were."
Contra: "I didn't like how in the Munich airport I couldn't find a place to plug my phone in. they should make those more accessible"
Pentru mine totul a funcționat bine… chiar foarte bine
This was a code share operated by United with a 787. Don't care for the herringbone 2-2-2 seating in business, many other carriers have gone to a 1-2-1 which is better. Food wasn't much better than economy but what really counts is lie flat seats.
Pro: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Contra: "Movies available weren't to my taste, which isn't important anyway."
Pro: "Nice flight attendants,"
Contra: "My wife and I were separated by six rows. Unacceptable!"
Pro: "Will never purchase tickets through kayak ever again"
Contra: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."
Pro: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Pro: "Clean aircraft, polite crew."
Contra: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"
Pro: "Seats more comfortable."
Contra: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."
Pro: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Pro: "Nothing so far"
Contra: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"
Pro: "Friendly staff, on time flight. Nice refreshments"
Pro: "Arriving alive. Attentive service was a nice bonus."
Contra: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Pro: "I watched three good movies during the flight to London. I enjoyed them."
Contra: "Nothing particular."
Contra: "muffin for breakfast ?"
Pro: "too short to tell."
Contra: "Not applicable"
Pro: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Contra: "See previous comments"
Pro: "Very orderly fashion onto boarding"
Contra: "My suitcase got destroyed"
Pro: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"
Contra: "Flight was late"
Contra: "The flight was delayed and I lost my luggage."
Pro: "Leg room, kind staff in the airplane"
Contra: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."
Pro: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Pro: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Contra: "I was generally pleased with the value and qulity received."
Pro: "Great crew, efficient boarding, on time"
Contra: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"
Pro: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Contra: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"
Pro: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Contra: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Contra: "Our baggage did not make it to our final destination"
Pro: "The service on board was fantastic. The flight was very smooth."
Contra: "We were stuck on the ground at London for what seems like ages."
Contra: "It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states "Operated by..." when people are booking."
Contra: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."
Pro: "Not at all a comfortable experience, but I suppose it served its purpose."
Contra: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Pro: "Everything worked well."
Contra: "No sleeve at Tel Aviv. disembarked by stairs and a bus to the terminal."
Pro: "Reasonably on time. Food and service were passable."
Contra: "Very old plane, the entertainment system was awful. Wifi did not work at all."
Pro: "The crew were nice."
Contra: "Food & extremely old plane with no electrical outlets no Wi-Fi and the entertainment system was rubbish . The food was terrible. One passenger mentioned that the bathroom was in terrible shape. I actually tidied up the bathroom before I left cause my bathroom was also in terrible shape or getting there. This plane needs to be retired it is so old! United Airlines should be embarrassed! I can't believe this plane is still in circulation at least the inside of it! How about updating it to modern times?"
Pro: "Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports."
Pro: "I liked the service and the polite staff. Timelyness also we liked.I will use united again."
Pro: "The flight was quick, food good, crew friendly. we landet earlier than expected."
Contra: "This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage."
Pro: "Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time."
Pro: "We liked that the boarding process seemed to have been streamlined and organized from other flights (this was a UNITED flight which we flew through Austrian Airlines). It was efficiently done. We thought the selection of movies to watch were terrific. So glad to have caught up on several I had wanted to see. Considering we had a 3 hour delay, I got to catch up on ALL the movies I wanted to watch!"
Contra: "The plane was delayed just over 3 hours by a mechanical problem with the radar. We taxied to a remote gate while they tried to fix it. Original estimates were an hour, but it ended up being 3 hours. We stayed onboard which was probably best in this case - but having been trapped by United on a flight many years ago from 4 pm until midnight with 3 small children and then told to come back at 7 am the next day - I am very wary of the airline now and actually drive from Washington to Chicago as we could have done that in the time they trapped us! This flight was practically empty however, so unlike many transatlantic flights, we could spread out and were more comfortable than usual. So that was lucky for United otherwise my scores might have been a LOT worse! Also, we hadn't eaten, figuring that we would eat dinner on the flight. So after 3 hours we were a bit peckish! The crew came around with a cookie and water. Really think that might have been a little more especially considering the flight had so few passengers. So we arrived back in DC just about 10 pm and, after clearing customs and getting bags, were home to Arlington about midnight - 5 am our time! Given the conditions and circumstances, the crew did a good job. I would like to think that Austrian Airlines would have some input with United. The outbound daytime flight from Washington to London had been simply terrific with a wonderful crew - new to the route I think. They gave as pointers as to what we were seeing out the window, which we always appreciate. Just as my daughter wondered what we were seeing out the window, the captain would tell us. So in short, the outbound flight was in a different league to the return flight. But that's down to United and not Austrian Airlines. And these things happen and I'm glad we didn't have to change planes or make other plans."
Contra: "I paid for extra leg room to sit in economy plus. My friend who paid the same price as me for our original ticket, but didn't upgrade was put in the same row at no additional cost. The seatting pricing is rigged."
Pro: "Getting off the plane! Never to return!!"
Contra: "Not enough leg room for an over seas flight. Cramped and uncomfortable . Had to literally climb over the seat to get out of a seated position."
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Pro: "This Transavia Airlines is not good at all."
Contra: "Many things cheaper does mean better."
Pro: "Great crew."
Contra: "Ran out of business class meal. Substituted a Econ class."
Pro: "very nice crew"
Contra: "my baggage was lost"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Friendly crew, upgraded seat was worthwhile"
Contra: "More snacks in between meals,"
Contra: "Head support for 6 feet plus people on seats would be good"
Pro: "Crew was fantastic."
Contra: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Contra: "Flight cancelled"
Pro: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Contra: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pro: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Contra: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Pro: "The crew were really helpful with people who had tight connections because of the delayed flight"
Contra: "I wish they had WiFi"
Pro: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pro: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Contra: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pro: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Contra: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Contra: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pro: "Shirt flight but well catered, boarding was efficient and quick."
Contra: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pro: "Time and Good clean place.. in This case airpöane.."
Contra: "It was not entreteiment st all"
Pro: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pro: "The seats seemed to have more space on this plane which was nice."
Contra: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pro: "Friendly in-flight personell"
Contra: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Contra: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pro: "Arrived Early!"
Contra: "Left Late :-)"
Pro: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Contra: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pro: "Bording was good and general flight ok"
Contra: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pro: "Nice seats, comfortable."
Contra: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Contra: "Dutch sub titels would be nice."
Pro: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Pro: "Good efficient flight crew friendly and helpful"
Pro: "Flight was delayed for three hours and was a very stressful flight"
Contra: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pro: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Contra: "The food was okay, not that great."
Contra: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Contra: "Two hours delay in the start."
Contra: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pro: "Timing & efficiency. Good food though only a sandwich."
Contra: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Contra: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pro: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Contra: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pro: "quick boarding, responsive Airline stewardess, very polite."
Contra: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pro: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Contra: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pro: "Overall very nice flight, even comes with free drink and snack"
Contra: "I missed my flight because of MU"
Pro: "Plane service"
Contra: "1h30min delay at airport"
Pro: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "The flight was on time - which is unheard off"
Contra: "The food was eatable - but not really good"
Pro: "Crew was amazing and helpful."
Contra: "The table at 9B seat is broken. Because of that the stewardess spilled a glass of coke on me"
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "The seat was super"
Pro: "Seating availability at check in no"
Contra: "No tv"
Pro: "Leg room, online check in, being on time. Overall ok."
Contra: "Old plane, dry food, not too friendly staff and. Not the best value for money"
Contra: "Employees VERY VERY RUDE!!!!"
Contra: "Everything could be better, lost the second connection to Cluj"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "On time. Clean ."
Contra: "less lights while fly"
Pro: "Free WIFI, entertainment is good"
Pro: "as if we were at the beginning of aviation"
Pro: "The whole process was very enjoyable in the flight was really nice I loved it"
Contra: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"
Pro: "Boarding too early and then sitting on the plane."
Pro: "Very nice price"
Contra: "Delay in flight, delay in lagguage delivery"
Contra: "there is just one main meal that contain ham meat , and am Muslim so I cant eat ham."
Contra: "The flight was 1 hour late to depart"
Contra: "The airline lost my checked bag"
Pro: "Very nice personnel. Great airline."
Contra: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Pro: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
Contra: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."
Pro: "Quick and easy to board."
Contra: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
Pro: "Smooth flight, the staff was friendly."
Contra: "10 minutes delay at departure."
Pro: "Short and sweet... friendly staff"
Contra: "They only serve pork meat that was not good"
Pro: "Some us above"
Contra: "No leg room between seats"
Pro: "On time,very frindly attendants q"
Pro: "Flawless in spite of weather related delayed take off."
Pro: "The professionalism of the crew and the food."
Contra: "too small aircraft sensitive towards the weather changes."
Pro: "Great price, no bag fee, nice crew, comfy ride"
Contra: "Mediocre food, no entertainment"
Contra: "Food will be good in future stuff i want them to be smile more confortable flght"
Pro: "Great price, nice crew, decent flight overall"
Contra: "The food was terrible! No entertainment system"
Pro: "Flights were delayed due to heavy snowstorms and it wasn't communicated until right before the flight."
Contra: "old plan, dirty. food was terrible"
Contra: "My baggage was left in Paris and flown with the next flight"
Pro: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Contra: "No problems."
Contra: "Typically a beverage Is offered before take off. This flight it was not offered till the breakfast came out. May have been due to late start to boarding process"
Pro: "Ground crew informed us on the reason of delay, bad weather over Bucharest."
Contra: "Midnight flight was the only option, and it was even then more than half hour delayed."
Contra: "Passport control is a mess, please help people to understand where to go. What to do.!!!!!!!!!!"
Pro: "The airplane was in a good condition"
Contra: "Crew members bored, without any mood of working"
Pro: "The flights are announced once in the boarding area, but there is no announcement as to boarding. The signal to board is a flashing "boarding" sign in the departure lounge. At that moment everyone gets up and rushes to the line. Both priority and economy sections are boarded together. So, fastest runner wins. But it works. We boarded more quickly than any flight I've been on, and although boarding started 10 minutes later than scheduled, we departed exactly on time."
Pro: "They served food and the seats were comfortable enough."
Contra: "Tight space"
Contra: "Nothing. Everything was great."
Pro: "the crew done an excellent job with us, a full loaded plane , but they can do better to help mom's with small kids, i got 2 in my back to saw like that, was like heard stereo crying all the time, of course the mom get a lazy job too, but some toys or something for the kids"
Contra: "the food get a big shrink then before, the ticket is going up but the food, and the drinks.......the entertainment, some episodes from the serials are so old, the movies, so-so, one or to only in french, drinks offered only once"
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "Price of ticket"
Contra: "Seats are terrible."
Pro: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Contra: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Pro: "The flight arrived ten minutes early at our destination."
Contra: "Extremely small and uncomfortable seats even for a small person."
Pro: "I liked how the crew on the plane worked. Very nice."
Contra: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Pro: "Easy to book. Comfortable flight."
Contra: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Contra: "2 hrs late and we missed all our following connections as a result."
Pro: "Staff was nice and felt bad for their company’s policy."
Contra: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Contra: "You have to inform the customers, that company needs you to have a visa"
Pro: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Contra: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Pro: "There wasn't any delays, perfect landing"
Contra: "Last minute boarding change & overall 1 hr delay"
Contra: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pro: "Pleasant staff."
Contra: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Pro: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Contra: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Pro: "Standard service , even was late come almost in time"
Contra: "Was a bit late"
Pro: "Flight was on schedule"
Contra: "No free drinking water"
Pro: "Absolutely nothing"
Contra: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Contra: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Pro: "The crew are always lovely,very professional,helpful and make us feel welcome"
Contra: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Contra: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Pro: "grea air line always on time staff are friendly"
Pro: "The flight was cheap and got you where I wanted"
Contra: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Pro: "I liked that I got to my destination in one piece."
Contra: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Pro: "The staff was fine. We arrived on time."
Contra: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Contra: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Contra: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Pro: "Wizzair suggestion to compensate us"
Contra: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Contra: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Pro: "NOTHING! !!! VERY POOR wizz air!!"
Contra: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Pro: "Facilities are terrible! It was like stepping back in time! To use this as a stopover, is a poor decision because this airport does NOT meet the brief and does NOT warrant being used for passengers. I’ve been very polite here, I have more choice words I could use"
Contra: "Nothing! To learn that Wizz Air ‘allowed’ cabin size is so tiny was really shocking! With All the other budget airlines, easyJet, Monarch & even Ryanair my cabin would’ve been fine. This is the same hand luggage I’ve been using using for many years."
Pro: "Everyone was really friendly and accommodating to my needs"
Contra: "40 minutes late taking off - sitting on the plane"
Pro: "nice servers"
Contra: "no kosher food for free"
Pro: "Nice crew"
Contra: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Contra: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Contra: "Crampt seats, mob to board the plane, hour delay with no reason given."
Pro: "Nice clean plane, friendly airline staff (as friendly as they get, we all know how they have that teflon attitude), OK food, I sat between 2 Bulgarian passengers which were very well behaved, one screaming baby nearby (as there always is) and no-one playing football with the back of my seat all the flight (you know who you are - hope someone does it to you), and no-one fidgeting all flight so all in all a good experience."
Contra: "Bit slow in opening the gate for people to get on. They expect to cram you like sardines on a hot staircase with no where to go when there is other people being checked in to board behind you, really stupid and possibly sadistic."
Pro: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Contra: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Contra: "Hidden fees"
Pro: "No food or entertainment on this flight,"
Contra: "I found the luggage allowance confusing"