There was some confusion at the Lufthansa Service Center in the Frankfurt airport. The guy there gave me the wrong information about boarding passes for my connecting flight that led to a lot of running around. But the flights themselves were fine. Staff were helpful. Food leaving Germany was great, but food leaving the US was mediocre.
Food is dreadful Service is top notch
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "Convenient seats in A-380"
Contra: "Drinks were good, but food was bad"
Contra: "Flight was delayed"
Contra: "I did not like the fact that the United flight I came in on was over a MILE of corridors away from the outgoing flight."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "Great staff, pleasant flight, nice options on the screen to choose from, etc."
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections."
Contra: "This has been the worst customer service experience of my life. Never flying Lufthansa again."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "I enjoy that their planes have more space, the food is delicious, and their caring and kind attitudes all through the experience!"
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Contra: "Moved boarding gate without notice"
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "food was excellent"
Contra: "no 'breakfast' specifically, other snack items were available"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Pro: "N-o entertainment"
Pro: "the seats are comfortable, food is good and service is better than most"
Contra: "That it took a while to get on plane because of security but thats how it goes"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "Crew was more understanding. Placed us to row 18...emergency exit."
Contra: "Checked online from row 21 to 6. Got a new ticket whilst boarding to 25: last row. Explanation...otherwise the plane was not able to go in the air...absolute bullshit. With my weight and of my fellow members better to let us in the front.. Row 6 was given to a miles & more client..."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Operated by Lufthansa. Attentive flight attendant. Comfortable seats."
Pro: "The food was good, and crew came around several times to offer drinks."
Pro: "The Lufthansa flight to Montreal was a really full flight. Lufthansa already gives Silver Star Alliance card holders preferential seats, but for the Montreal flight I got upgraded to Business. What a pleasure! I felt like a really valued customer. At a time where one has to pick value for money and figure out your loyalties in air travel; I can promise that Lufthansa will be a top choice for me on future flights. Excellent in all regards."
Pro: "We were delayed but better that than bump around in a thunderstorm. Food good"
Contra: "Would like to see more selection in movies"
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "I used to fly lufthansa for my europe travel for work about 15 years ago a lot and thought in recent years it may not have been as good but these flights made me appreciate Lufthansa anew. Crew extremely helpful and polite, always followed up to any requests. Instead of barking at us like United or American crew, they went out of their way to help my daughter get a makeshift icepack for some very painful bumps she got during our vacation. Crew also kept the bathrooms clean from time to time, which was a welcome relief for such a long flight. Desk staff/service desk also was helpful in directing us during the 5 hr layover to things at the airport itself that we could do. They also helped reprint the boarding pass and write down the baggage tags when security made me lose those by separating my wallet and boarding passes into mutliple bins."
Contra: "Phone service. When I tried to book my seats and meals, the lady kept getting things wrong, and ended up not getting me the seats I had specifically ended up asking for. So, when I arrived at the airport and printed my boarding cards, those were seats I did NOT want and all the service desks insisted that's what I asked for. No low carb meal option was surprising. Meal service sometimes felt like too close to each other else too far apart from snacks - didn't feel like we had enough time to digest and get some sleep, while at other times we were seeking out snacks.Overall good quality of food however."
Contra: "delay on boarding time-problems with the aircraft"
Contra: "Frankfurt Airport--is head and shoulders the worst airport in the World. We will not be flying there again. Some dumbass at the airport thought it smart to remove the push carts. Took us one hour to get from our arrival gate to our new departure gate...horrible. They need to build a new airport. Frankfurt is horrible....we will never fly there again."
even with delay upon departure, the crew managed to get us on time to Lux, nice relaxing and generous service.. Classic good quality products. The opening time for the drop off was a bit late.. long queue of passengers waiting already before desk opened.
Everything was very good. Thank you Luxair, you are The Best.
Contra: "The crew. Half of them didn't seem to care about the passengers requests. I asked for a glass of water and didn't get it. After 5 minutes I had to ask again to another crew member. I noticed that it happen to other passengers as well."
Pro: "Every think"
Contra: "My friends"
Pro: "the chairs were comfortable and there was enough space for legs."
Contra: "have vegan options"
Pro: "One customer services agent in London was at least sympathetic- she tried, but Reservations wasn’t having it!"
Contra: "Airport staff are, thanks to a policy change, unable to change passengers to other flights, even if there are open seats. The bureaucrats in Reservations have to approve, which they are disinclined to do. I wanted an earlier flight which had space and was told if would be £400 (for a one-way, one hour flight to Luxembourg from London. And that was only IF the almighty Reservations people decided to do it. LuxAir has completely disempowered it’s staff in the airports (the ones who have ALL of the customer contact). I’m going to fly BA from now on."
Pro: "Almost everything"
Contra: "Almost nothing"
Pro: "The comfort. Once the plane was here everything went smooth"
Contra: "The plane was one hour late"
Pro: "Exceptionally incompetent customer service!!!"
Contra: "Drinks: more choices"
Contra: "The flight (propeller) was very noisy."
Contra: "Staff that speak English well"
Contra: "Delayed unloading upon arrival."
Pro: "Left on time, clean aircraft"
Contra: "6pm flight but no food service; longish wait for hold luggage to be retrieved before any passengers (luggage or not) could deplane; Luxair has no gates in Luxembourg so every trip involves a bus ride to/from the aircraft."
Pro: "The crew was nice and helpfull. The food and the drinks were excellent and the pilots did a great job as well. :)"
Pro: "Left on time"
Contra: "Prop plane too slow. Jet should take no more than 2 hours. This flight is 3 hrs.."
Contra: "Delayed and further delayed . Both outbound and inbound!"
Pro: "Crew pleasant"
Contra: "Flight left 15 minutes late; return journey cost over €600 euros, later (more convenient) flights were even more costly, so I went hours earlier than I needed to; breakfast was a cold, waxy chocolate croissant; on return journey I had choice of 17.50 or 21.30 - nothing in between. Given that they are charging SOOO much for so little, I am going to try Ryanair. I detest their “charge for everything” approach, but tickets can be 90% cheaper (less than £60 return), and I’m going to be making this trip weekly."
Contra: "When a one hour flight is 2 hour’s late, management know there’s going to be a delay. The Luxair app was useless; no staff around; info boards showed a 20-minute delay"
Pro: "Smooth trip. Good crew"
Pro: "Crew was wonderful."
Contra: "Breakfast roll was not fresh"
Pro: "London City Airport is super convenient to fly from. The flight was on time at both ends, and the plane very clean. The aircraft is small but perfectly formed."
Pro: "The staff and crew were very nice. The food and drinks were also good."
Pro: "The flight left on time, to the minute. The crew quickly delivered snacks and water to the passengers, which is impressive for 30 minutes in the air. They were welcoming and efficient, and seemed glad to both see us arrive and happy to with us a safe departure. Luggage arrived at the same time we entered the baggage claim area, probably because of the passenger delay on board the flight for hand baggage to be offloaded."
Contra: "Boarding took a LONG time, relative to other airlines. The gate agent had to enter each seat assignment into the computer as he checked our boarding passes -- he had no way to scan and automatically record each passenger's arrival. First class passengers universally arrived later than the rest of us -- with one gate agent, economy class passengers frequently stopped and waited until the agent verified the first-class passengers' phone-based boarding passes against their passports and entered their seats into the computer. The flight was rough. We spent 5-8 minutes taxiing from our tarmac "gate" to the air strip -- and it was a very rough, bumpy, uncomfortable ride. The landing was atrocious. The weather was apparently calm, and there were no apparent crosswinds; we landed hard, and both bounced and shook. The aircraft (Bombadier Q400), a turbo-prop, was roomy enough for us -- we're average-height people who aren't very big -- I saw taller people scraping the overhead (ceiling) when they stood in the passageway/aisle. I've ridden in much smoother turbo-props in the past. We had to wait an extra 5 minutes on the ground so that hand-carried luggage could be off-loaded before passengers. We had no "checked" hand-luggage, so it felt like a nonessential delay for us. We aren't terribly upset with Luxair, as this was a "local" commuter flight -- we won't be traveling on this aircraft again if we can help it."
Pro: "Friendly attentive crew, great service. Very easy to use app for check-in, boarding pass display, seat selection including changing seats. Also worth downloading so you can use the luggage drop-off desk and avoid potential long check-in lines."
Contra: "Leg-room marginal for taller people although not much different from other airlines. If you are 1m85/6'1" or above just hope the passenger in front of you doesn't want to recline their seat."
Contra: "They were very professional and friendly! Flight was smooth."
Contra: "Slightly delayed. Food and entertainment are N/A. Overall, the flight was OK."
Contra: "As I was sleeping, food and entertainment is N/A. But flight was ok overall. Thanks."
Contra: "1 hour late"
Pro: "Ease of check in and friendliness of staff and security. Clean and comfortable gate area. Appreciated the sandwich and beverage service."
Contra: "Seats a little crowded and plane shakes quite bit as we taxi."
Pro: "Direct flight and convenient"
Pro: "Very professional. Have flown this airline several times and never any problems."
Pro: "Just everything. The warm crew, the croissant+drinks, the timing. Looking forward to our next flight. Thanks, Luxair."
Pro: "Will fly alain n'est month on the some flight."
Contra: "I fly Luxair a lot. They pretty much do what it says on the tin: fly you from A to B, on time, almost always with your luggage. But there's no pleasure in it. Boarding is by bus, onto small noisy airplanes. Surly ground staff take away bags at the aircraft steps unless they're very small hand bags. The crew are usually pretty nice, and they do serve drinks and a sandwich"
Contra: "Ayant fait le check in online pour un vol GVA-LUX la veille, l'ordinateur m'avait attribué la place 4A. À lembarquement on mappelle pour me dire quon mavait attribué une autre place, la 18C. Je voyage toujours côté hublot, jamais couloir. lorsque je demandai pourquoi on m'avait changé de place la préposée me dit, sèchement , que l'avion devait être équilibré car tout me monde "était assis à l'avant. Insatisfaite de sa réponse, je lui dit que le systeme m'avait attribué cette place et que je ne voulais pas être à l'arrière de l'appareil . Peut lui importait puisque de toute façon elle me remit mon billet avec le 4A biffé et remplacé par 18C au stylo, en me disant que je pourrais changer de place apres le décollage. Or il sest trouve que ma place initiale, 4A avait simplement ete réatribuée a une autre passager! J'étais furieuse de m'être fait mentir de façon aussi effrontée, car de toute évidence la préposée à l'embarquement savait très bien la vraie raison de cette réaffectation a un nouveau siege. J'organise des concerts et jai souvent à acheter des billets pour des musiciens qui viennent au Luxembourg. Je n'ai franchement plus l'envie , après m'être fait prendre pour une idiote, de les faire voler sur luxair."
Pro: "Sandwich and drinks on board; nice flight attendants; quick boarding; smooth flight."
The flight was ok,the crew not so nice.
Contra: "Priority check in isn’t really much of a priority since we all end up in the same place at the same time before boarding"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Gate was closed without putting a notice on the boarding."
Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Pro: "Quick online check in"
Pro: "The seats are extremely crowded"
Contra: "To not wait 10 min outside waiting for the bus to pick-up the passengers."
Pro: "The crew was very good."
Contra: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Pro: "It was alright, nothing specific to be mentioned here."
Contra: "Flight was delayed 50mins. No explanation was given!"
Pro: "The crew was very nice and helpful,and our seat confortable,the food and dring very good"
Contra: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."
Contra: "We arrived one hour late and and everything on my arrival had to be delayed as well"
Contra: "Der Preis alles muss extra bezahlt werden"
Pro: "Entertainment system is on a good sized screen with ample selection of programming."
Contra: "You're basically dehydrated by the time you reach your destination. They are stingy with water and other beverages. They charge for ALL alcoholic beverages. Most airlines serve wine with a meal and only charge for liquor."
Contra: "There was only 1 polite cabin crew member. People were shouting and walking all around the plane through out the flight and the cabin crew did nothing to stop this. It made the early morning flight impossible to doze off on."
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Contra: "The flight got canceled!"
Contra: "I was already checked in and when I got to the counter they told me that I was not checked in even though I had my boarding passes printed. Almost lost he plane. They lost my luggage’s and very very very bad customer service. Would not recommend it."
Contra: "Paid extra for priority boarding, ended up at the same bus with everyone.. scam"
Contra: "2h delayed flight!"
Pro: "The stewardesses were very nice."
Contra: "There was only one person manning the check in line, with dozens of people waiting. Our line didn’t move for almost 30 minutes, and we barely made it to our flight before departure."
Contra: "Flight was delayed and they were not communicating with the passengers. They had us standing for an hour without letting us know they flight was delayed and you can’t find information online. Also it seems their goal was to charge everyone for luggage and the overhead compartments were pretty empty."
Contra: "Bought the 2 bag priority but they forced us to check one of the bags any way (on the way back we were able to bring bag on flight so it was nothing to do with size of the wheels as they suggested) - staff was unfriendly. Seats were dirty. Had to pay extra for checking in early to my return flight since I am not EU/EEA citizen and can't use mobile app and wouldn't have a chance to print my return boarding pass - and although according to the plane plan I chose a window seat my seat had now window. Never again."
Contra: "Brand new bag a bit damaged..."
Pro: "The staff was very professional"
Contra: "I was flying at night and they kept the plane lights on the entire flight. There was nonstop announcements being made which made it impossible to sleep unless I were to invest in noise cancelling headphones."
Contra: "I didn't like that, one of the pasangers was with a little girl and she was screaming all the way from Dublin to madrid and the crew didn't help at all to have a solution! Also when I was inside of the plane I ask someone of the crew if they have space to put my wedding dress and she look at me like I was crazy and they just told me no! With a very bad tone of voice!"
Pro: "Price. Dirt cheap prices is only reason that makes me book this flights."
Contra: "U get what u paid for. Check in is slow and only 2 counters are working. During the flight they will try everything to pull money from you. Seats are fixed to one back position."
Pro: "Plane Good, Great Staff. food good (Bit Pricey)"
Contra: "Just wish it would have an onboard film on flip tvs like the good old days so passengers were not fiddling with tablets and phones, and maybe turn the cabin lights down so you can snooze a bit."
Pro: "The seats are roomy enough. The plane was very clean although it had just landed before."
Contra: "The flight was already late when we boarded. Even so, everyone on the plane was switching places between themselves causing additional chaos, with the flight attendants’ approval."
Contra: "The seats are extremely uncomfortable."
Contra: "I was charged 62 eu for my carry on. It was about 1in to tall."
Contra: "Delayed, no info, bad service on board"
Pro: "We got to our destination on time."
Contra: "The fees and policies are ridiculous! Pay to print a boarding pass, pass for bags, pay for each thing in a different line. In order to do this, get to the airport 5 hours early, or you will miss your flight!"
Contra: "They overbooked our flight then tried charging us to change it to one they said they had the next worse airline ever!!!!"
Pro: "The seats were very comfortable"
Contra: "I wish the air conditioning worked"
Pro: "The attention when checking in in the counter was great. Also at the gate. The gate had no services other than bathrooms. The plane was confortable and the flight was uneventful. they offered food in the plane but I fall sleep and could not buy it on time."
Contra: "you can not buy food or drinks close to the gate and you do not know that when is your first flight with them. We had to walk a lot when we checked in and when we arrived. You have to be prepared for than and not carry heavy stuff."
Pro: "Nice staff"
Contra: "I was charged extra for insurance even though I didn't buy it. This feels like a trick. No soap in bathroom"
Pro: "I have a double ticket reservation , they refused to cancel one and gove me a credit for it !! Even booth reservation to the same distenation on the same day and almost the same hour !!!!"
Pro: "The cabin crew seemed prepared enough to host redneck passengers and other species that often choose traveling low cost (of course)."
Contra: "I purchased priority boarding for nothing. There was no such thing at the gate. Boarding was chaotic."
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Pro: "Busy departure time, waited 45mins in the aircraft for take off. Had to check in our hand luggages due to busy flight so again waiting at the other end to retrieve our baggage."
Pro: "Ryanair is charging passengers 45 € if no make online check in !!!!"
Pro: "The briefness of the flight"
Contra: "The plane smelled a bit musty and of urine- almost like that of an old folks home. The crew wasn't that pleasant either. Glad it was a short flight."
Pro: "Cleanliness, polite crew, on time departure and landing. Good price."
Contra: "Priority boarding line....weird spit behind columns @ the gate, like we were hiding... uncomfortable spot, no chair / bench to sit for elderly passengers."
Pro: "Nothing! Cheap price does not equal cheap price......"
Contra: "Advertised Price is a facade.... Too many add-on prices once you get to the airport. no thanks.. never again. I will tell a freind! They are super expensive! I think they charged me for my oxygen in the airport and on board! ...RIP OFF AIRLINE!"
Contra: "Me and my colleague were obligated to pay a 45,00 euro fee per person for not doing the check in online. This was our first and last time flying with Ryanair. I was in vacation for the last week before the flight and did not have any internet/mobile access (no internet and no mobiles for vacation). At the check in the operator told us to pay a 45,00 euro fee for not doing the check in online. I appologize but no more Ryanair for me and all of family, friends and acquaintances."