The crew was outstanding. Very personal service. Highly recommend.
Initially I had a short layover—booked through Lufthansa I was worried about. Then My first flight got delayed, and continued getting delayed, and I was sure I was going to miss the next flight. That got delayed too though, so while I still ended up with a short layover it was enough for me to make it before boarding began. Then my second flight also kept getting delayed while my third one did not. The transition between my second and third flight was supposed to be my longest and a breeze, but when it was all said and done I had right about an hour to make it. It was a bit more stressful than I would have liked.
Contra: "I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all."
Contra: "Best airline! More space between seats. Great service. Great meals and snacks and overall excellent experience! I've travel a lot and no other airline in North America comes close! Thanks!!"
Pro: "The food was better than most other airlines"
Contra: "The boarding process is confusing. Checking the passports separately in the same area boarding lead to a lot of congestion and confusion. The boarding pass reading machines often didn't work. It looked like passengers in higher classes couldn't use the economy machines."
Pro: "Everything, I love Lufthansa"
Contra: "Seats are super tight and very uncomfortable for tall people."
Pro: "I booked with Lufthansa, but this was a United flight. I prefer United's boarding process with multiple groups to Lufthansa's single group. Lufthansa's leads to a very very long line 20 minutes before boarding starts."
Contra: "United had fewer movie options, fewer meals, and worse food than the Lufthansa flight we took when we traveled to Frankfurt. It was also delayed two hours due to mechanical issues. I will have to pay more attention when I book next time to avoid United flights."
Pro: "Crew was good"
Contra: "No entertainment at all, food was bad"
Pro: "Food was good but not enough."
Contra: "Entertainment system was not working."
Contra: "the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first."
Pro: "Airy plane. on time. Good service. Flight wasn't full"
Pro: "Can I say basically everyyyyyything. The meals were amazing with respect to taste and the timeliness of them. The crew was extremely courteous and kind"
Contra: "Just typically being on a plane not much can do about the space in economy"
Pro: "Food and boarding"
Contra: "Flight was 1h40 late. Upon arrival we parked at a gate, but had to be bused. And it was raining"
Pro: "Crew did a great job making up time for late start"
Pro: "They’re very polite persons"
Contra: "The way they treat people"
Pro: "I believe Lufthansa does more than the majority of other airlines for economy class passengers."
Contra: "There was nothing I didn't like."
Pro: "Short and comfortable flight"
Pro: "Every time I fly Lufthansa I am super pleased with the food. All other aspects fine too."
Pro: "Good plane and service"
Contra: "Ticket check in was unclear, apparently we had to verify our tickets at the gate but there was no sign or previous instruction from the check in counter. I waited through the boarding line only to be told to first verify my ticket. My bags were lost on the Madrid to frankfurt flight, the first part. Unacceptable, if the airline can not schedule flights at their own hub that guarantee swift transfer it us pathetic."
Pro: "Stewardess enjoyed her work encouraged us to take better seats. A full hot meal."
Pro: "hot food and some complimentary alcoholic beverages"
Pro: "Luftahnsa is great. I can’t seem to get our system to recognize the two Condor is abysmal"
Contra: "Plane was delayed forcing me to run to my connecting flight"
Contra: "Seats in business very uncomfortable and there was no entertainment"
Contra: "No entertainment"
Pro: "Attendants were impressive. kind and so willing to serve."
Contra: "Entertainment was horrible. Those movies were not the best selection but the poorest selection as the cheapest probably."
Pro: "New plane, nice seats. Typical Lufthansa."
Contra: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Pro: "Although the departure was a little bit bumpy, the snack was tasty!"
Pro: "there was food on the plane, which was quite o.k. and the crew was very friendly."
Contra: "Flight was delayed as it arrived too late. the boarding therefore, was a bit hectic, especially as Lufthansa does not make boarding according to zones or group numbers like most of the other major airlines."
Pro: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Contra: "It will be hard to travel with another airline"
Pro: "Extremely nice staff starting from check-in and till the end of flight, everything was perfectly on time"
Pro: "Punctual, efficient, Lufthansa never fail to deliver."
Pro: "Everything! The food was nice, I liked the entertainment too!"
Contra: "That my fellow passenger took some of my limited space due to being obese:("
Pro: "Flying from San Francisco to Madrid via Munich in economy class. All very good in general, in fact the best experience compared with other airlines I have used in the past for the same trip. Vegetarian meal was good, but only on the long leg. Munich to Madrid was not possible to choose the special meal, but that is not that important for me, so I eat what I could and that was good enough. The crew was super nice. The plane is huge, toilets are literally 'downstairs' and extra room to hang out. I will definitely choose Lufthansa again for my trips to Europe."
Contra: "If you want to reserve a seat in advance you need to pay for it, that's the only thing I didn't quite like because I found it after I bought the ticket. It was not mentioned clearly in advance, and it felt like an afterwards surprise, really? I paid for it anyways. For me it is worth it to make sure I get a window seat on the long leg flight."
Pro: "Extra luggage at not extra charge. Good food... Love the crew"
Contra: "Messy boarding"
Pro: "Fast the boarding process all in time good food"
Contra: "All was alright"
Contra: "Very long lines while checking in"
Pro: "fllight attandants were very pleasant"
Pro: "Please do it more easy for the costumers"
Contra: "The people who have baggage for check in can do it since the beginin the travel gol and back"
Pro: "The plane was very comfortable, and I had plenty of space, because I was sitting near to the exit door. The service and the crew were just great. I love traveling with Lufthansa."
Pro: "Friendly staff and comfortable trip"
Pro: "The name of the company"
Contra: "I has a flight between mad to franfurt connection to Miami. And lufthansa never advise me that the first leg of my trip was cancelled."
Pro: "Everyone was very nice and I enjoyed the entertainment onboard."
Contra: "The food was average."
Pro: "Entertainment was good."
Contra: "Flight attendants not pleasant or nice."
Pro: "You'r aamazing, great deals! Thank you!"
Great airline feels a lot more expensive than other budget airlines. No complaints whatsoever
I was not boarded because i was positive on my pcr test
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "On time"
Contra: "We got sanatizer when boarding which was so small like a stamp, useless"
Contra: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Contra: "Larger leg room"
Contra: "All was fine"
Pro: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Contra: "6 hours delay due to bad weather."
Pro: "Budget friendliness"
Contra: "Flight was over booked"
Contra: "Flight was late abolutnie 1 hour"
Pro: "Prices on in flight purchases"
Contra: "Boarding was ridiculous, check in lady had no idea what an infant is and how their own app works. Suggested us to use the e-gate with an infant and angrily put us at the back of the cue. The infant wanted to breastfeed..."
Contra: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Contra: "Space between the seats."
Contra: "Changing in luggage information was annoying"
Pro: "On time without any delay"
Contra: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Contra: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Pro: "Everything went to plan and we were very happy"
Pro: "I liked how the crew on the plane worked. Very nice."
Contra: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Pro: "The Check in was nice and polite"
Contra: "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."
Pro: "Easy to book. Comfortable flight."
Contra: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Contra: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Contra: "2 hrs late and we missed all our following connections as a result."
Pro: "The flight was overbooked so they took my wife of the flight"
Pro: "I asked for a cup of water for my child and they gave me a bottled water. Then they charged me 2.50 euros. Their credit card processing machine was not working properly, which was frustrating: the flight attendant got frustrated and had to come back again until she can process my payment."
Pro: "Cheap fare"
Contra: "No entertainment"
Pro: "Staff were generally sweet & approachable."
Contra: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Pro: "Cheap flights and convenient airport"
Contra: "Seats uncomfortable and hot"
Pro: "The flight was cheap and got you where I wanted"
Contra: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Pro: "Crew were friendly! The app for the journey is good."
Contra: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Contra: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Contra: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Contra: "Everything. Worst service I have ever seen on a flight."
Pro: "Everyone was really friendly and accommodating to my needs"
Contra: "40 minutes late taking off - sitting on the plane"
Pro: "New aircraft"
Contra: "Boarding was horrendous. Flight was late in."
Pro: "The crew in the plane"
Contra: "The quality of service in the boarding, Modified types of cabine bags, practically you have to bring one change of clothes an nothing else in order to fit for the standards of the "small cabine luggage" . The boarding crew was very rude"
Pro: "Actual in-air flying experience was smooth."
Contra: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Customer service on boarding, which is now necesary related to rates"
Pro: "The crew was very good."
Contra: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Contra: "Better seats too tight"
Pro: "On time"
Pro: "Hubo una persona discapacitada a la se necesitaba ayuda. Y le dijeron prioridad para sentarse primero en su silla del avión. Entonces las azafatas inmediatamente dejaron pasar los pasajeros creando así un bloqueo en medio del avión que tomó mucho tiempo."
Contra: "La comida estuvo bien. El servicio a la silla fue rapido.. Aunque los precios no son los mas económicos"
Contra: "Staff were quite rude and didn't spend time explaining the delay we were having in English"
Contra: "I had to book my own flight"
Pro: "Bad and expensive"
Contra: "Bad expensive and delayed"
Contra: "Having chosen a seat in the emergency exit row, was told that I couldn't use my jacket to cover myself while I slept; I either had to wear it or store it in the overhead locker. I understand that this row needs to be kept clear in case of emergency (as the name indeed suggests), but I don't see much difference between wearing the coat and using it to cover myself. Worse than that though was the way the stewardess communicated this to me with a cold stare. I'm waiting for the day I can write a positive review of a Ryanair flight."
Pro: "What did I like: Price, punctuality"
Contra: "What didn't I like: Comfort (3h1/2 on these seats is inacceptable), embarcation through "bridge" in Madrid, outside stairway in the rain!"
Contra: "-On 20/12/2017 the flight was expect at 09:50 it was delayed until midday. -On 05/01/2018 I had received a message(on my mobile phone) to confirm my return and I try many times to do it without success. so i did my best to trying to call the number 080000834000 and the person who attended my call ask me to repeat several times which it make me disappoint. So i have to paid 50. 00 euros for it and plus I had to pay 40.00 euros for each suitcase (total 2 suitcases = 80.00 euros) Which i suppossed i had been paid when i booked my holidays, and no much information has been given in it. in the end too expensive. I will look at other low cost airlines in the future."
Contra: "The gate for the flight was changed at the last minute and the flight departed 30 in late."
Pro: "Most parts were as to be expected"
Contra: "Unavoidable Weather caused diversion to Manchester. Like all airlines, Ryanair are unable to perform to expectations, and promises made (Low priority to get off plane into terminal comp to planes that arrived after us.No busses to Birmingham had been arranged for onward travel of passengers.) Etc."
Pro: "The usual Ryanair ‘quality’: you get what you pay for."
Contra: "Flight was delayed due to technical issues… issues that were detected with all passengers and luggage onboard! 2 hours anda half delay!"
Contra: "Flight was delayed took forever to get us on the plane"
Pro: "It was nearly on time. Only ten minutes late."
Contra: "Pilot wasn't keen on communicating with us poor passengers. Where were we flying? What speed? What were we passing over? Perhaps that information would cost extra."
Pro: "Easy boarding, cheap, quick and comfortable"
Contra: "paying extra for 20 kg luggage"
Contra: "Nos hicieron esperar dos horas para luego decirnos que iban a cambiar de Gate"
Contra: "It was a 6am flight on Monday morning and the crew did not stop using the speaker for stupid and things. Trying to sell all type of good and perfumes. Please a bit of respect for passengers, Its very intrusive."
Pro: "Flight was comfortable, from a flying point of view."
Contra: "The "preboarding method". Waiting standing up for an hour. Comfort on board is quite "Spartan", meaning not enough room for anything, no amenities for free, etc, etc..."
Pro: "Good space and good price"
Contra: "No entertainment"
Pro: "Typical Ryanair flight. You know what you are getting"
Contra: "Delayed. Chaotic boarding"
Pro: "Crew was patient and upbeat."
Contra: "Boarding time kept changing. I stood in line from 2:47 until I finally took my seat on the plane at 4:03!! If you are not checking luggage and the plane is full as was the case, you are made to stand in line because only the first 90 carry ons are guaranteed. The heat in the boarding area was unbearable. Then we proceeded to the boarding tunnel where we were made to wait AGAIN in the heat. I felt like a hostage packed into a tin can! Never in 50 years of air travel around the world have I experienced such an inefficient process. I will never fly Ryan Air again."
Pro: "Safe, clean"
Contra: "To difficult to get boarding passes on line . Site has a problem changes info. Had to cancel two flights because they were not helpful.your person who took our nfromation on line gave us confirmation then at airport would not let us board even though the info was on her screen at airport. There fore we had to cancel another flight through you , cancel car rentals etc,hotel, no I was not pleased with service. We missed gong to Lourdes, had to book another flight to Madrid spent entire day at airport trying to go some where as you had no other flights which was costly, many expenses we had no counted on and your girl was rude and left the counter went on here break leaving us standing there with 2 young kids and myself k 83 years old.so we could continue our trip very disappointed"
Pro: "Got me to Rome."
Contra: "Flight was delayed. Had us standing in line for an extra 45 minutes. In adequate seating in the airport. The seats on the plane are extremely uncomfortable."
Contra: "I thought the price from Madrid to Rome was really good. Just didnt realize you end up paying more than a regular flight price with all the luggage fees"
Pro: "It seems if you don't pay for the seat attribution, the system splits automatically group/couple even if with infant! My husband and I have been separated by more than 30 rows but we had 2 aisle seats! Hopefully a kind person has accepted to exchange his middle seat with my husband seat. In addition, there was no priority to boarding with infant if. You don't pay the priority boarding (although we have to carry the baby in our arm). We have to ask several times to have the specific belt for infant, hopefully it was not our first flight and we knew it was mandatory! We have as well asked for a life jacket for our 4 months baby and they informed us infant and adult life jacket are in the same place above the seat..."
Contra: "Lack of safety rules for infant (to request seat belt, no infant life jacket) Priority of buying options rather to help when traveling with infant (automatic separation on seat distribution, no boarding priority)"
Contra: "its the first time and no more the worst airlane"
Pro: "Very friendly and bearing in mind the bad weather conditions in stansted the pilot made the flight very smooth"
Contra: "Flight delayed again in a weeks time"
Pro: "The flight was early into the destination."
Contra: "The same bags we used to get there from Dublin were no longer 'acceptable' on this flight. We did not buy a single thing to put in our bags in Madrid and yet my luggage was 2 kg over and we had to pay an additional 20 euros and they said my husbands was too large to carry on - though we did prove to them if fit and they eventually let us but it was an ordeal (they didn't even bother two people in front of us with the exact same luggage). The Madrid Ryanair employees could learn a couple things in hospitality from the Dublin ones."
Contra: "We pay 135 euros por Boarding Passed and a piece of luggage very small. What an INSULTED!!!!. We felled abused and assaulted. NEVER more... What a mistake. We are Frecuently Travel around the world and we telled that to aour friends. Again????...No Thanks!!!"
Pro: "Staff were friendly"
Contra: "Huge delay of 9.5 hrs No indication of issues Bought a priority boarding ticket but no queue for it Seats as uncomfortable as always"
Contra: "Checked bag charge was ridiculous."
Contra: "We had trouble checking in beforehand we got there 2 hrs early and were still charged extra $100 dollars to print our boarding pass. THIS IS unacceptable"
Pro: "Getting home"
Contra: "The delay no information why Struggling to find room for your bags when you have paid for luggage Staff where rude when you asked questions why we are late why no room for bags"
Contra: "We departed an hour late. The crew was very unprofessional. The landing wasn't good. Kept the light on."
Pro: "The efficiency of the crew"
Contra: "The flight was almost an hour late"
Pro: "We got comfortable seats. The crew was lovely Overall it's nice."
Contra: "All the handling with the luggage was complicated"
Contra: "I booked flight by mistake. Tried to cancel within minutes and could not reach anyone so I sent email immediately for refund and no proper response."
Contra: "had to pay E.45 extra at the counter because "didn't pre-check online", which feels like there is no point in even trying to use cheap tickets if they charge you for extra things without a warning"
Pro: "The aiircraft crew."
Pro: "The staff was rude ash unprofessional . Never again"
Contra: "I had to pay 50 Euros for Not checking in before 2 hours . Plus a fee for each bag ."