We missed our connecting flight because the plane was delayed twice. The connecting flight could not wait 30 minutes for us. Had to wait 15 hours in airport for another flight. Not happy..
Pro: "I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection."
Contra: "Don’t sell an unrealistic connection time"
Pro: "Everything but not the food"
Contra: "Food was horrible"
Pro: "the crew was great; super well prepared ladies with professional behavior. my compliments. also the snack was excellent and finally no junky food but a healthier offer. bravissimi!!!"
Contra: "Cancelling my ticket and put me on another flight Then lost my bag I didn’t receive my bag in final destination"
Pro: "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Contra: "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."
Contra: "Food and rounds for drinks"
Pro: "Fairly comfortable, good cabin crew"
Contra: "Lost baggage - horrendously slow lost baggage department in Athens. Spent 1 hour + standing in line. Bag still hasn't shown up"
Pro: "Lufthansa should keep up the standard."
Contra: "The delay on the arrival time at Abuja because some passengers are transiting to other cities."
Pro: "It was all really good, as always when flying with Lufthansa"
Contra: "Can always do without delays"
Pro: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Contra: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"
Pro: "Seat was comfortable and cool."
Contra: "Everything else"
Contra: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"
Pro: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Contra: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."
Pro: "Clean airplane, Nice seats. Very nice crew. Good connecting flight."
Contra: "boarding was chaotic"
Pro: "Non of the usual manic stumbling from one inefficient process to the next a la Ryanair, Easyjet or Jet2"
Pro: "On time, Staff were excellent"
Contra: "Poor snack (sugary cookie) Big rush to make connection in Frankfurt, almost missed it. Should allow at least 2 hours to connect as they use buses to transfer from plane to terminal and often have to go through security again."
Contra: "Was delayed which caused us to miss our connecting flight"
Pro: "Crew was personable and friendly"
Pro: "The food between Frankfort to Istanbulwas lovely and the staff nicely"
Contra: "Got a little hot in the cabin"
Pro: "Ease of boardibg and getting through security"
Pro: "Generally the whole experience with flying Lufthansa was a positive one. Comfortable seats, good leg room, pleasant staff"
Contra: "Nothing really other than we were late leaving/arriving and such a much reduced time on the layover in Frankfurt"
Pro: "Spare seat next to me"
Contra: "Could have done with pre dinner drinks a bit quicker"
Pro: "Perfectly okay flight, slept through with no disturbances. Crew were friendly enough and landed fine. Airport took me a while to figure out though."
Pro: "Seats were ok for a short flight."
Contra: "They don't have entertainment"
Pro: "Good food and entertainment options. Efficient boarding and security checks. Some very pleasant and helpful crew members but some not (see negative comments)"
Contra: "Seating for tall passengers very cramped. Crew didn't make slightest attempt to help. Other airlines have noticed and helped regarding this. *Some* crew members were abrupt and perfunctory when they could have been pleasant. Nothing special was being demanded of them. Automated check in luggage machines are frustrating to use for many. many passengers."
Contra: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."
Pro: "Quick flight and very comfortable."
Pro: "Overall it was good trip!"
Contra: "No issues at all"
Pro: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Contra: "Having to pay to sit together."
Pro: "Lufthansa over Thomas Cook any day"
Contra: "Flight canceled"
Pro: "Good space in cabin compared to other airlines and excellent service by crew"
Contra: "Benefits for frequent flyers and senators have been eroded significantly . also it has been made much harder to achieve status. In the past, complimentary upgrades were done frequently. nowadays it doesn't happen anymore. For someone who is flying approximately 30 times per year with star alliance, this is dissatisfying. I also don't understand why my preferences from my profile are not used in the pre-allocation of my seat."
Contra: "Seats recline too much. When the person in front of you reclines his/her seat, you feel like you're in a tunnel with the seat back just inches from your face. However, the flight attendant was very kind and asked passengers to lift seats for the main meal, which was very nice."
Pro: "Standard Lufthansa short haul, Crew attentive"
Contra: "arrived off stand"
Pro: "Great service !!!!"
Contra: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Pro: "The food was kind of nice"
Contra: "Hardly any leg room, hardly any elbow room, got middle sitting on all my flights and the lay overs were terrible and last but not least my baggage were I had my holiday did not show up for two days. When it did I tipped the driver 20 pounds as he deserved it more than anyone anyways. Oh yeah almost forgot to mention my bag looks like it went through a meat grinder. Thanks Lufthansa baggage handlers your the best ever ! And BTW this para graph speaks for a my stops and transfers"
Pro: "ample food and no $ to check baggage."
Contra: "Seats were very uncomfortable"
Pro: "Air china different"
Pro: "Food could be a lot better and the selection I chose was not available. Leg room was limited. Layover for the connection was very long."
Contra: "Staff was very courteous, flight"
Pro: "Food was excellent and the stewards were great"
Contra: "An 8 hour flight!"
Contra: "same issues with the seats, not very comfortable, not all crew members are polite"
Late! I missed my conection fly !!!! Horrible !!! Im not recomended !
There was no food. I’m not sure if that is due to Covid restrictions or just cutting corners, but I was disappointed.
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Contra: "Movies available weren't to my taste, which isn't important anyway."
Pro: "Just in time take of and landing, staff friendliness"
Pro: "Amazing leg room, free snack and drink, free wi-fi."
Pro: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Contra: "The snacks are super small, which isn’t unexpected when the flight time is so short."
Pro: "Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine."
Contra: "Seat wasn't the best, quite hard on the middle back."
Contra: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."
Pro: "Service was outstanding!"
Pro: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Contra: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Pro: "This is always a pleasant airline to travel with."
Contra: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Pro: "Seats more comfortable."
Contra: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."
Contra: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Pro: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Pro: "Flight on time"
Contra: "nothing I can think of"
Contra: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Pro: "Very friendly staff"
Contra: "All was well"
Contra: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Pro: "Was a fine solid flight by Austrian."
Pro: "Everything was excellent"
Pro: "Boarding/deplaning quick Left on time"
Contra: "Food -too much starch Only chicken No breakfast Bathrooms were dirty"
Pro: "Short flight, no major issues."
Pro: "The service. Very attentive staff."
Pro: "Overall reasonable flight. Nothing to write home about"
Contra: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
Pro: "Not much"
Contra: "Lateness and virtually no food at lunchtime"
Pro: "Excellent service."
Contra: "Somewhat expensive for Vienna - Brussels one way route."
Pro: "The food was good"
Contra: "Everything was fine"
Contra: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Pro: "Helpful service, decent food."
Pro: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."
Pro: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."
Contra: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"
Pro: "Food and service was great as always! comfortable seats and quality in flight entertainment!"
Pro: "Everything was excellent!"
Pro: "Drinks were included"
Contra: "No entertainment available not even to pay for. Wifi is overpriced"
Pro: "The actual flight was professionally well-handled"
Contra: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."
Pro: "Service was great and the flight on time."
Pro: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Contra: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."
Pro: "Good movie selection on flight"
Contra: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."
Contra: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."
Pro: "Flight services were good. Staff friendly. food was good"
Contra: "boarding at Tel Aviv was terrible. Specifically a staff member name Michelle was unprofessional and did not care much about passengers who waited for hours at the Group line because there was no indication that it is a group line. No one from the airliner bothered to explain or advise the passengers who were waiting and after more tan hour waiting when they eventually got to the head of the line they were told to go and stand in other lines. This was insane Long waiting times confusion Flight was late hence almost missed connection"
Contra: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Pro: "Flight attendance were amazing Smooth flight Comfortable seats"
Contra: "Boarding was very unorganized"
Contra: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"
Pro: "Everything went well other than what was served for breakfast."
Contra: "The food that was served for dinner was fine. Some fruit/yogurt would have been far better for breakfast than the muffin that was served."
Pro: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Contra: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."
Pro: "Great service except Vienna airport is too chaotic and baggage wrapping cost 12 euros per piece."
I and my family got treated in an unfairly way upon check in! It was my first ever time to travel with Ryanair even though I travel 35 to 40 trips a year. I printed all paper for my trip from Dubai to London to Leeds and York in UK and then all paper for my trip to Italy incluyding PCR tests, hotels and trains. However, I couldnt check in online with confirmation email I received from Kayyak so I thought its ok I can just go to Ryanair desk on arrival to airport to check in. On arrival to Ryanair desk, the lady I spoke to wasnt professional and in fact was very rude. The minute she knew I didnt check in online she looked at me and asked me to pay £55 each to check in and when I asked her nicely to check with her supervisor if anything can be done to reduce charges she said to me "I'm the manager today and nothing you can do otherthan paying the £55 for each one of you!". I had to pay £275 for the 5 of us and when I said to her I'll send a complaint about this she said I dont care I dont work for Ryanair!. The delay she caused us to check in made us not making it to plane ontime and that made the situation even worst. I had to pay another 1100 euro on airfrance to make it to Rome. I'm just hoping that you can invistigate this case and then let me know the outcome. Kind regards, Ismat email@example.com +971561855581
We didn’t buy anything to eat and there was no entertainment on a short flight. We planned for this and brought a book. Everything was fine. As expected.
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "I was there 10 minutes from my flight because of a lot problems from airline doesnt matter and they supposed to take a flight at 15:30 my flight was delay but we arrived at 15:40 and i was thinking i lost but suddenly i saw that it was missing 10 people more and i was running like hell on it and at the gate they didnt let us to take a bus ... The funny was that the plane departure at 16:20 that was freaking out and Im never gona take that airline ! I always chose Norwegian but i was thinkkng that they have change little bit ° , in Norwegian one time they wait for me 20 minutes 20 minutes ! Ryanair is the most Bad and i feel sad if i m writing for them as well !"
Pro: "Airport security was efficient."
Contra: "Every group on plane seemed to have been purposely split up even though there were many empty seats. Difficult to book luggage on the website. They said there were strict size limits on cabin bags, but when we got to the gate they didn’t check any - we had to pay for an extra bag in hold when we could have just used a bigger bag for hand luggage. Everything was difficult. Bag drop didn’t work - we had to queue to to go to the desk 3 times and the lady eventually did it herself. Staff were polite and nice."
Contra: "Boarding in Manchester was a disaster. Scanned boarding passes, let everyone down the stairs to the apron, only for to be told to come all the way back up the strairs again because of a change of aircraft. Had to do the whole pre boarding and boarding process all over again. More interested in selling hot Panninis rather than check if we had a belt for our baby. Even after doing safety checks, they passed us and still didn’t have a belt for our baby. Only when we called them back And asked for a belt did we get one, and all this whilst the aircraft was moving. Waited over 25 minutes for our buggy bag to come out the baggage belt in Dublin."
Pro: "The flight attendants were very friendly, courteous and professional."
Contra: "Literally everything from checking in to seat and baggage is unnecessarily monetized."
Pro: "A pleasant journey."
Contra: "It was fine. No complaints."
Pro: "Nothing late again dirty plane not allowed to bring alcohol on which is fair enough but they don’t mind selling you there own"
Contra: "Everything was rubbish"
Pro: "'ve Ry quick"
Contra: "40 mins late"
Contra: "The heat, insane air con not working"
Pro: "In flight snacks were good. Staff pleasant."
Contra: "Getting through security was a stressful nightmare. I had no idea what to put where. Was just given a tray and expected to know. Signs said inhalers needed to be in plastic bag but website said meds were ok but keep handy. Threatening notices said if you get it wrong your bag will be searched and you can be delayed for up to half an hour (the inference being you could miss your flight). Vowed not to fly again although may get over it!"
Pro: "On time and that’s about it"
Contra: "Hot, cramped, slow boarding and ridiculous wait times at the bag drop in. Almost missed our flight despite getting there 2.5 hours before boarding"
Contra: "Everyone stood up the entire flight and being split up from family."
Pro: "Not much"
Contra: "We boarded on time but ended up 30 minutes late due to the staff running around like headless chickens, seemed very unorganised. Guy making announcements on the plane spoke so fast you couldn’t understand a word. Engine made a terrible buzzing noise for half the flight, so loud you had to shout to hear anyone."
Contra: "I paid for my seats and the ask me to change next to the emergency door, something that i would never choose."
Pro: "Nice and cheap."
Contra: "The window was in the wrong place so I got a bad neck trying to look out."
Contra: "Security is ridiculous, cramped spaces, long lines, dirty."
Contra: "The flight was significantly delayed because of a woman having a panic attack. Other people should not have to wait because one person is afraid of flying."
Contra: "The staff, the crew none could english well enough for anyone to understand them"
Contra: "Delayed a little"
Pro: "Crew were friendly"
Contra: "Everything. I’d rather walk than use this company again"
Pro: "Managed to sleep most of the way so the journey went very quickly"
Pro: "Ryan air crew very good"
Contra: "No vegatarian food"
Pro: "Cheap fares"
Contra: "Front boarding stairs out of use - conjestion at rear boarding Extras for check-in return journey"
Pro: "We didn't crash and I arrived at my destination safely."
Contra: "The flight was 90 mins late, we were herded like cattle onto the plane which was filthy with empty sweet wrappers littering the entirecabin, which in turn was full of crying children (whose parents appeared powerless/unwilling to comfort them). While none of this was helped by the poor weather creating epic turbulence and a near-miss with another aeroplane, I did take a flight the following day with EuroWings in identical weather which was far better controlled with less nausea-inducing turbulence so I do feel I can blame Ryanair for feeling quite sick as we left the plane. If we'd had to go in for a 3rd landing attempt, I'd probably have turned up for my meeting all covered in vomit as they don't even provide sick bags! Ryanair isn't just basic and cheap, they don't even do the basics properly. It's as though they're deliberately trying to make the experience as horrible as possible. Ryanair is dreadful. Never again!"
Pro: "Price of tickets!"
Contra: "Walking out on the tarmac to board."
Pro: "Friendlly cabin crew. Clean environment."
Contra: "Delayed flight."
Contra: "leaving later than scheduled"
Pro: "Prompt take off and easy boarding.decent leg room"
Contra: "My husband was very disappointed with the coffee and the chocolate and cranberry cake. Prices very steep too.."
Pro: "Comfortable seat"
Contra: "Flight delay and .no air bridge"
Pro: "Everything about it was smooth and easy"
Pro: "The price of the ryanair flights are great, and will probably be the reason I continue to use them"
Contra: "I am not bothered that there was no in flight entertainment, or that everything cost extra, a lot extra, like drinks (2.5Euros for a can of cola). It’s what you’d expect from a trip that only cost £14.99 each way... But, the things that don’t cost anything, the things you’d expect from any big brand weren’t there at all. Zero communication from staff about why the fliight was delayed (until we landed at Frankfurt) Zero personality from the staff. They looked unhappy, or overworked, or bored... Lufthansa, British Airways, AA, etc... all happy staff. Staff weren’t even communicating verbally... they mimed a lot of stuff... The safety breif was disorganised and they had to repeat it as the pilot interrupted... and the pilots announcements were very unclear, due to a lack of pronunciation of the words he was saying. If I was to offer a suggestion as to how this could be fixed, Inwould suggest that it has something to do with poor recruiting, low staff morale, or something similar"
Pro: "Delayed take off , arrived a head of time"
Contra: "Lack of information for delay"
Pro: "The cabin crew were very friendly"
Contra: "The queuing for boarding and the speed for boarding was bad"
Contra: "= sardines and quite unpleasant"
Contra: "Flight delayed, no baggage tags to put cabin cases in hold and ‘random allocation’ seats actively place people as far away from each other as possible"
Pro: "The staff were friendly, the boarding crew clear and quick."
Contra: "Late take off, shouldn't happen for a regular short haul flight, meant I was too late arriving at my final destination"
Contra: "The landing very bumpy"
Contra: "Needed more self service bag drop off terminals and better instructions on how to use them. Queue to drop off bags was ridiculous."
Contra: "Delay of flight and delayed access to car rental (made via Ryan Air). Ryan Air did nothing to help with communicating the delay to the car rental company."
Pro: "Boarding was good. Left & arrived on time. Crew very efficient in spite of the problems encountered with passengers."
Contra: "The flight was not so much Ryanair as Liverpoolair. There were hen & possibly stag parties on board who had obviously had a lot to drink , were very noisy including when the safety procedures were being announced & the crew had to constantly deal with passengers who would not obey instructions."
Contra: "Delayed flight without being told before boarding at Paris BVA"
Contra: "Everything, firstly I checked in early as recommended to find that my wife and I were not sat together. It gave me the option to change one of our seats, stating that it would only increase in cost if we select a more expensive seat. It turns out there were more free seats than reserved but to sit next to my wife (without changing hers) it was going to cost £10, no idea why as they hadn't selected her a more expensive seat. Guess what.....the exact same happened when checking in on our return journey, can't wait to board the plane in a couple of days! When arriving at the airport it is clear Ryanair are removing staff to keep cost down with no care for passenger satisfaction, you check your bags in automatically which appears a scam for over weighing your cases and charging you without having to speak to you. It coat us £10 for being over a kilo, we didn't believe we were but paid it as we thought we had no choice because no staff were close by. A couple beside us were supposedly 3 kilos over and believed this to be incorrect, they kicked off enough of a fuss to be able to go check in face to face and not pay a single penny, doesn't quite seem fair? The final nail in the coffin was the fact that at 8.45 (our supposed departure time) we were stuck in a huge queue watching people get off the plane we were due to board. No delays or hold ups had been announced yet we should have been boarding at 8.15 and told to go to our gate as normal for this time. No plain in sight and when it arrives we can't go straight on as people are getting off it! All in all Ryanair have been awful so far and I am dreading our flight home!"