Pro: "The tablet selection was very variety."
Contra: "The announcement was hard to hear the volume was loud but something not quiet understandable"
Contra: "Turn on AC. Bigger seats. Better food. Serve drinks more than twice on an 8 hour flight. Actually have soap in the soap dispenser in the bathroom."
Pro: "Plane was nice and the crew was good, except that the flight left almost an hour late without enough announcements as to what was going on and when we might be leaving."
Contra: "More communications when the flight has been delayed and sitting there."
Contra: "Ground staff are extremely unprofessional In Casablanca"
Contra: "boarding dont like boarding by bus"
Pro: "Great airline"
Contra: "More choice of food"
Contra: "There were no healthy options available to eat on this flight."
Contra: "Boarding took 3 hours"
Pro: "The plane was large and the seats very confy."
Contra: "The AirEuropa App, doesn’t work very well with IPhone, getting constantly error signs. I decided to change my seat after getting the boarding pass, but it was impossible. The app didn’t allow me."
Pro: "got it on time...even shorter than planned."
Contra: "1. why leave the tv screens open all night when people sleep and want darkness? 2. too many bags on board and not in the trunk. 3. not enough blankets."
Contra: "There was no entertainment system, it was a short flight anyway"
Pro: "The price!"
Contra: "Never on time!"
Pro: "Unfortunately there is not one positive thing I can say"
Contra: "The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah"
Pro: "When i buy ticket, you dont said that until i check in, never go to buy ticket with you any more"
Pro: "They we're on time and orderly boarding."
Contra: "I did not like the fact that you Kayak did not put notes in booking about having to buy a SEAT AND TO PAY FOR HAVING TO PAY FOR CHECKING A BAG. YOU NEED TO TELL PEOPLE UP FRONT WHEN WE BUY A TICKET THAT IS A LOW PRICE ALL THESE EXTRAS HAD TO BE PAID. PLUS THE TICKET COUNTER DOES NOT TAKE PAYMENT FOR BAGS IN MARCO POLO AIRPORT. I HAD TO HO UPSTAIRS TO A SEPARATE COMPANY AND WAIT TO PAY! ON TOP OF THAT. THE AGENTS CHECKING HAD A BAD COMPUTER. 2 AGENTS TO CHECK IN 120 PEOPLE. I KNOW YOU WON'T GIVE THIS INFO OUT SO I WILL NEVER USE YOUR SERVICE AGAIN."
Contra: "the flight was 40 minutes late and then it took more than an hour to get to the gate and get our luggage. I lost a flight that I was connecting. I was told that I had ample time (2 and a half hours) Did not receive any help to connect on time."
Contra: "Air Europa is the worst company in the world."
Pro: "I got to my destination safely."
Contra: "My plane took off 45 minutes late and no one told the passengers (in English at least) why we were leaving so late (and I still don't know). After about 20 minutes of waiting for takeoff, I pressed the button to ask a flight attendant why we were leaving so late but no one would come up to me, so I had to flag a flight attendant down when she walked by and she only stayed long enough for me to ask her when we were leaving. I also wanted to buy a snack on the plane and the same flight attendant who had answered my question before snapped at me about using a credit card when I accidentally gave her my debit card. Normally, I'm not one to complain about these types of things and this situation definitely could have been much worse, but I think it's important that any delays are communicated to passengers."
Pro: "The effort of Air Europa crew to try to accommodate us in seating request"
Contra: "1) Aircraft overall conditions. Aircraft interior needs to be refurbished. The quality of the food served was under normal standards. 2) Boarding of the aircraft was not well organized 3) Aircraft departure scheduled time shown on the screens differed from actual boarding pass printed time thus creating confusion."
Pro: "Everything was fine (food, drink options, etc.)"
Contra: "The flight was a little uncomfortable for me (seating) and TV shows and movies did not have many options."
Pro: "The staff was very friendly"
Contra: "It was a long flight and for a period of 3 hours if you wanted anything to drink you needed to go look for it. They should have come around with water every 2 hours is my suggestion"
Contra: "Boarding process was horrible and some of the staff were very rude"
Contra: "I had to pay for a sandwich and a drink. Absurd. Just add 10 euro to the flight tickets and i'll be glad to pay but don't charge me extra for a sandwich for God's sake ! Next time I'll choose British Airways or Air France."
Contra: "Not only did we board an hour late but we were basically held hostage for over 3 hours inside the airplane due to navigation difficulties. We were in the middle of the ramp and little information was given. Needless to say I missed my connecting flight. A total nightmare."
Pro: "Imagine that I lost my flight and I had to rebook another flight that departed from Milan - Copenhagen and from Copenhagen - Miami... I paid $1,200 to get this flight... plus I lost my flight that they didn't want me to board in... plus imagine, the €150 for my luggage that they dropped it for me by the baggage claim in Malpensa airport, after I was rejected to board the aircraft... Believe me that I am not much concern about the loss of money that happened to me in this situation, as I am more concern about IS BEING AN ARABIC MUSLIM PERSON, was the reason to lose my flight??? Really guys??? Why really??? I am not a terrorist... I love everyone and I expect people to respect me for who I am, not for where I am coming from..to keep repeating same word ( Arabo Arabo ) ???..... I just need fair judgemental... I've been flying with Air Europa many times and love the company but now I will remain in shock the rest of my life with this experience, to be discriminated in that level from different representatives of this company in Malpensa, Milan... I felt that I need to speak and seek fair judgemental... may I really get an answer?? My name is Abdelrahman Morsy Flight# UX 1066 Confirmation# 073-807-352 Departure: Malpensa (MXP) Arrival: Barajas (MAD) Time: Thu Oct 26 2017 10:45 am CEST - Thu Oct 26 2017 1:05 pm CEST I will remain waiting for fair answer.... and if I am bad person as the lady called me, I will walk away with respect... Thank you.. Abdelrahman Morsy. An Arabic, Egyptian and Muslim HUMAN who loves everyone.. and will never hate anyone.. No To Racism...."
Pro: "Two meals and some in-flight entertainment. Not too bad. You can order a special meal (such as vegetarian) by calling the service center, and it's served first."
Contra: "Red-eye flight, econ seat uncomfortable for sleeping. Fewer entertainment options than other airlines"
Contra: "I had to add luggage into the booking. In short, that is impossible to do on the website, and very little information about luggage in the booking procedure. So, the passenger didn't take any changes and asked me to book flight with another airline. Which I did, and found out that canceling is not a thing that you do either...."
Pro: "Great price to value ratio, attentive crew, good food. Wifi available."
Contra: "Older panes with no phone jack charging options. What's the use of Wifi if your battery runs low or dies. They have charging ports in Business Class. I don't remember the last time I was on a plane with at least phone charging ports."
Pro: "The new planes are great! Lots of room in the overhead bins, I was able to fit my acoustic guitar in without any trouble. Crew were very helpful and professional. Thumbs up Air Europa!"
Pro: "The flight was great overall. The staff was super friendly and they kept coming around with water and tea. My seat was comfy and I slept a lot."
Contra: "This was a pretty long flight, but the seats did not have individual screens for entertainment like on most international planes. Instead, there were a few large screens in the center aisles but the shows were not in English and you had no personal choice of what to watch."
Pro: "it was very good in general"
Pro: "787 is a nice, modern plane"
Contra: "Crew was kind of rude. Late dinner service, on a overnight transatlantic lasting only 7.5 hrs one cannot wait More than two hours to get dinner and be able to catch some sleep. Noisy breakfast service, it did not matter if people tried to keep sleeping. The in-flight entertainment program was not tested and needed to be rebooted well into the first hour of flight. Poor preparation and not very kind crew."
Pro: "The plane and technology were top notch"
Contra: "Food was not worthy for a food bank."
Pro: "No major delays"
Contra: "MAD to BCN leg. Slow boarding..Only one unenthusiastic attendant checking boarding passes. Obviously very tied. On board crew statue like. Little enthusiasm."
Pro: "On time. Cabin in very good condition. Staff friendly and professional"
Contra: "No back of the seat video. No power outlets."
Pro: "Crew extra patient and always smiling, entertainment of next generation, new plane, clean and good smell over the 8 hours of the flight. I'm a big guy, 280, seat tight but not unbearable"
Pro: "Food was averafe"
Contra: "Everything else. Crowded. Dirty. Worse seats ever"
Pro: "Nothing negative to report"
Contra: "More TV/Monitors are needed preferably individual monitors for longer flights over 4 hours which would keep the flights from being too boring."
Pro: "Very low cost, mainly compared to Amsterdam flights. Since my flight was part of longer flight, I had pre-booked seat."
Contra: "Practically no service - self checkin only, no food and boarding per rows seems to be forever"
Pro: "It esa great"
Contra: "Yes i like so much"
Pro: "Flight was safe, priced well, included checked baggage, and they didn't nickel and dime you (although if you wanted anything to drink, you would be charged for it). They let you choose seats too without charging extra."
Contra: "To board at Frankfurt, we had to first wait in a room until about 5 minutes before scheduled takeoff time, then everyone loaded into a bus to drive out to the plane on the tarmac, then finally we started to taxi to take off. There didn't appear to be any reason for our delay, other than the fact that the boarding process is as long as it could possibly be (wait in a room, take a bus, then finally walk onto the plane). Not much legroom at all, my knees were pretty much touching the seat in front of me (I'm 6 feet tall). Bags took awhile to get out to baggage claim, and were pretty wet from the rain outside."
Contra: "No nos dieron nada de comer ni de tomar"
Contra: "Delayed fight and old airplane"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "Seat uncomfortable... have to pay everything including water."
Pro: "I didn’t die in a fiery crash."
Pro: "I like the extremely low price of the ticket."
Contra: "The seats need to be more comfortable."
Pro: "i dont like this airline system"
Contra: "check in not easy"
Pro: "On time."
Contra: "Better seats"
Pro: "Quick online check in"
Pro: "The crew was efficient in everything it did."
Contra: "THe seats are cramped and we spent the entire two hour flight listening to the flight crew trying to sell: alcohol, cigarettes, scratch off tickets, and duty free items. I’m not taking a plane to go shopping, and the fact that we were asked to buy 4 different types of items in 2 hours was excessive."
Pro: "The seats are extremely crowded"
Contra: "To not wait 10 min outside waiting for the bus to pick-up the passengers."
Pro: "The crew was very good."
Contra: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Contra: "This is my first time using Ryan Air. I have a very good experience."
Pro: "The crew was very nice and helpful,and our seat confortable,the food and dring very good"
Contra: "Check in was horrific. We weren’t able to print our boarding passes earlier. Not easy to do in Morocco. We were hassled at Marrakech airport. Had to wait in separate line for boarding pass-backed up for a half hour. They HAND WROTE BOARDING PASS. And charged us an additional 100 Euros. Inappropriate"
Contra: "This policy of charging everything really bothers."
Contra: "Kayak provided Ryanair an incorrect email address I could not sign in on line. Unsure if I would be able to board, I had to buy another ticket from Ryanair on line. Never again Kayak."
Contra: "There was only 1 polite cabin crew member. People were shouting and walking all around the plane through out the flight and the cabin crew did nothing to stop this. It made the early morning flight impossible to doze off on."
Contra: "Problems with the boarding pass. Personnel rude and totally not helpful."
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Contra: "We were charged an additional $70 per person to have our boarding passes printed at the airport. After waiting 40 minutes in line to check in, we were made to go to another office to get boarding passes. Even though we arrived 3 hours before the flight, we barely made it. Ryanair tries to put as many obstacles and charges in your way before you fly. You have no recourse as you would miss your flight if you don’t pay the extra charges. During the flight, the whole purpose of the crew is to sell duty free goods. This airline is the worst! I’d pay more to another airline, just to avoid Ryanair."
Pro: "I liked that we landed safely and could go about our day, putting this experience behind me, after only an hour delay."
Contra: "Checking in at the Marrakech airport was a nightmare. People had to guess where to line up. There were two lines. A woman working with passengers seemed efficient and friendly. Unfortunately, I was not in her line. The dude who "helped" me hated the world and everyone in front of him. Their computers were down, and he had to hand write the boarding passes (?!). He really resented doing this for people and let them know. Once at the gate we had to get in a line, to get in another line outside, to get in another line to board, and of course we sat on the tarmac due to delays. I had to check a bag at the gate for being slightly too big. That's fine. But really, I end up paying what I would for a more professional (not "low-fare") airline. No one wants to be here. Not the employees, and not the passengers."
Contra: "Bought the 2 bag priority but they forced us to check one of the bags any way (on the way back we were able to bring bag on flight so it was nothing to do with size of the wheels as they suggested) - staff was unfriendly. Seats were dirty. Had to pay extra for checking in early to my return flight since I am not EU/EEA citizen and can't use mobile app and wouldn't have a chance to print my return boarding pass - and although according to the plane plan I chose a window seat my seat had now window. Never again."
Contra: "Brand new bag a bit damaged..."
Pro: "The seats are roomy enough. The plane was very clean although it had just landed before."
Contra: "The flight was already late when we boarded. Even so, everyone on the plane was switching places between themselves causing additional chaos, with the flight attendants’ approval."
Pro: "It arrived early."
Contra: "The checked baggage fee is way too expensive."
Contra: "The seats are extremely uncomfortable."
Contra: "Delayed, no info, bad service on board"
Pro: "Not much."
Contra: "It was a total faf in the airport in Marrakech. Things work differently which is fine but the airline should really inform you that in order to progress through to passport control you need to go to the check in desk (even though you checked in online ages ago) to get a stamp. It took ages and ages and the lack of communication was annoying. Ryanair sent out an email warning about longer security waits but didn't specify. The problem is most people who travel Ryanair don't have bags to check in so naturally like every other place you would go straight through. And if that's not the case then tell people!!! Very frustrating."
Pro: "We got to our destination on time."
Contra: "The fees and policies are ridiculous! Pay to print a boarding pass, pass for bags, pay for each thing in a different line. In order to do this, get to the airport 5 hours early, or you will miss your flight!"
Contra: "Excessive delay; no explanation; no apologies; bad customer service; loud airplane; non-curteous crew."
Pro: "The seats were very comfortable"
Contra: "I wish the air conditioning worked"
Pro: "Low price, fly without delay, is ok"
Pro: "Nice staff"
Contra: "I was charged extra for insurance even though I didn't buy it. This feels like a trick. No soap in bathroom"
Contra: "i tried to check in online but could not do so on the website. i added the app and checked in. The app informed me that this was not a mobile boarding pass which I could oinly get from the web site which wioud not work on a smart phone. At check in counter, I was charged 100 Dirham ($10) to get a hand scribbled boarding pass. I got a series of anxiety inducing emails before the trip which were completely unnecessary."
Pro: "The flight arrived in London on time."
Contra: "The checking in process at Ryanair's Marrakech airport was totally awful. There weren't enough staff to deal with the passengers and when problems occurred it meant the queue just stopped moving. Despite arriving within the 3 hour window it took 90 minutes to get checked in. The girl behind the desk was very slow and had to deal with a number of argumentative passengers who should have been dealt with by a supervisor so as not to disrupt everybody else. Poor problem management"
Contra: "Misrepresented by Kayak and Ryan Air"
Contra: "The flight was overcrowded, cramped, and loud. The passengers were boisterous with no attempt by the crew to control them for the comfort of other passengers."
Contra: "*Extreme delay: - Our flight was supposed to take off at 5:35pm but was delayed to 12:10am due to technical issues. - There was a plane in RAK that could've have been used, but Ryan Air decided to use it for the flight to Paris instead despite the fact our flight was earlier. *Terrible customer service: - No one answered the phone, and we could only chat with them online. - We had a connecting flight out of MAD to JFK which we were nervous about missing, and was hoping customer service could help us with an alternative options to get to MAD. - Instead, the only answer they could give me was to take the RAK > MAD flight 2 days later and that was our only option. They did not seem to listen and understand our issue. *Poor and inconsistent communication: - RA sent out emails saying check-in would close 1 hour before our flight, but when we arrived at the airport, the screens displayed check-in to close 40min before scheduled departure. - After the delay, emails were sent to call customer service, but when you dialed the number they provided, you get a message saying their offices were closed."
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Pro: "Only direct flight from Marrakech to Barcelona"
Contra: "Seat too narrow and uncomfortable. Awful coffee. Paid for extra bag on booking, but "no record of it in system""
Contra: "They say that one carry on free but they should allow standard size which other airlines allows. So we have to buy new carry on for ryan air!! then don't call it free. It is really hassle travelling in Ryan air for inside flights when you have already came from US to Europe. you need to keep your luggage in storage or pay heft money at Ryan air... They don't even give free water! I agree The money you save on a Ryanair flight is not worth the absolute hassle they put you through, especially considering that you're liable to pay the difference in fees anyway."
Pro: "They took off and they landed safely."
Pro: "Crew were fine, but I'd rather pay a few quid more on the ticket to have a better experience. Something between this and BA would be fine for me."
Contra: "Never a pleasant experience, but mercifully brief."
Pro: "Boarding moved smoothly. Paid for priority...it was worth it!!"
Pro: "The briefness of the flight"
Contra: "The plane smelled a bit musty and of urine- almost like that of an old folks home. The crew wasn't that pleasant either. Glad it was a short flight."
Pro: "Cleanliness, polite crew, on time departure and landing. Good price."
Contra: "Priority boarding line....weird spit behind columns @ the gate, like we were hiding... uncomfortable spot, no chair / bench to sit for elderly passengers."
Pro: "Flight was good."
Contra: "Check in is too slow. Method is cumbersome. They need technology. Staff unfriendly."
Contra: "The gate was not posted even when boarding was supposed to have ended. We were never given and update on the plane or what to expect. All of a sudden staff came out with signs and everyone rushed the gate. We then were let down to stand on the Tarmac along with all the jet fumes for at least 10 minutes before being allowed on the plane."