Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "Seat uncomfortable... have to pay everything including water."
Pro: "I didn’t die in a fiery crash."
Pro: "I like the extremely low price of the ticket."
Contra: "The seats need to be more comfortable."
Pro: "i dont like this airline system"
Contra: "check in not easy"
Pro: "On time."
Contra: "Better seats"
Pro: "Quick online check in"
Pro: "The crew was efficient in everything it did."
Contra: "THe seats are cramped and we spent the entire two hour flight listening to the flight crew trying to sell: alcohol, cigarettes, scratch off tickets, and duty free items. I’m not taking a plane to go shopping, and the fact that we were asked to buy 4 different types of items in 2 hours was excessive."
Pro: "The seats are extremely crowded"
Contra: "To not wait 10 min outside waiting for the bus to pick-up the passengers."
Pro: "The crew was very good."
Contra: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Contra: "This is my first time using Ryan Air. I have a very good experience."
Pro: "The crew was very nice and helpful,and our seat confortable,the food and dring very good"
Contra: "Check in was horrific. We weren’t able to print our boarding passes earlier. Not easy to do in Morocco. We were hassled at Marrakech airport. Had to wait in separate line for boarding pass-backed up for a half hour. They HAND WROTE BOARDING PASS. And charged us an additional 100 Euros. Inappropriate"
Contra: "This policy of charging everything really bothers."
Contra: "Kayak provided Ryanair an incorrect email address I could not sign in on line. Unsure if I would be able to board, I had to buy another ticket from Ryanair on line. Never again Kayak."
Contra: "Problems with the boarding pass. Personnel rude and totally not helpful."
Pro: "There was no food. There was no entertainment except the crew who were entertaining each other. The reason it gets two stars is it got us to our destination without going down in flames."
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Contra: "We were charged an additional $70 per person to have our boarding passes printed at the airport. After waiting 40 minutes in line to check in, we were made to go to another office to get boarding passes. Even though we arrived 3 hours before the flight, we barely made it. Ryanair tries to put as many obstacles and charges in your way before you fly. You have no recourse as you would miss your flight if you don’t pay the extra charges. During the flight, the whole purpose of the crew is to sell duty free goods. This airline is the worst! I’d pay more to another airline, just to avoid Ryanair."
Pro: "I liked that we landed safely and could go about our day, putting this experience behind me, after only an hour delay."
Contra: "Checking in at the Marrakech airport was a nightmare. People had to guess where to line up. There were two lines. A woman working with passengers seemed efficient and friendly. Unfortunately, I was not in her line. The dude who "helped" me hated the world and everyone in front of him. Their computers were down, and he had to hand write the boarding passes (?!). He really resented doing this for people and let them know. Once at the gate we had to get in a line, to get in another line outside, to get in another line to board, and of course we sat on the tarmac due to delays. I had to check a bag at the gate for being slightly too big. That's fine. But really, I end up paying what I would for a more professional (not "low-fare") airline. No one wants to be here. Not the employees, and not the passengers."
Contra: "All the process was tedious. If you dont print your boarding pass before hand, be ready to pay about $25 a piece for them to "print" it. (not even printed, is handwritten). Between other things. Not enough characters left to tell everything. Overall, a terrible airline."
Contra: "Bought the 2 bag priority but they forced us to check one of the bags any way (on the way back we were able to bring bag on flight so it was nothing to do with size of the wheels as they suggested) - staff was unfriendly. Seats were dirty. Had to pay extra for checking in early to my return flight since I am not EU/EEA citizen and can't use mobile app and wouldn't have a chance to print my return boarding pass - and although according to the plane plan I chose a window seat my seat had now window. Never again."
Contra: "Brand new bag a bit damaged..."
Pro: "The seats are roomy enough. The plane was very clean although it had just landed before."
Contra: "The flight was already late when we boarded. Even so, everyone on the plane was switching places between themselves causing additional chaos, with the flight attendants’ approval."
Pro: "It arrived early."
Contra: "The checked baggage fee is way too expensive."
Contra: "The seats are extremely uncomfortable."
Contra: "Delayed, no info, bad service on board"
Pro: "Not much."
Contra: "It was a total faf in the airport in Marrakech. Things work differently which is fine but the airline should really inform you that in order to progress through to passport control you need to go to the check in desk (even though you checked in online ages ago) to get a stamp. It took ages and ages and the lack of communication was annoying. Ryanair sent out an email warning about longer security waits but didn't specify. The problem is most people who travel Ryanair don't have bags to check in so naturally like every other place you would go straight through. And if that's not the case then tell people!!! Very frustrating."
Contra: "Excessive delay; no explanation; no apologies; bad customer service; loud airplane; non-curteous crew."
Pro: "The seats were very comfortable"
Contra: "I wish the air conditioning worked"
Pro: "The attention when checking in in the counter was great. Also at the gate. The gate had no services other than bathrooms. The plane was confortable and the flight was uneventful. they offered food in the plane but I fall sleep and could not buy it on time."
Contra: "you can not buy food or drinks close to the gate and you do not know that when is your first flight with them. We had to walk a lot when we checked in and when we arrived. You have to be prepared for than and not carry heavy stuff."
Pro: "Low price, fly without delay, is ok"
Contra: "i tried to check in online but could not do so on the website. i added the app and checked in. The app informed me that this was not a mobile boarding pass which I could oinly get from the web site which wioud not work on a smart phone. At check in counter, I was charged 100 Dirham ($10) to get a hand scribbled boarding pass. I got a series of anxiety inducing emails before the trip which were completely unnecessary."
Pro: "The flight arrived in London on time."
Contra: "The checking in process at Ryanair's Marrakech airport was totally awful. There weren't enough staff to deal with the passengers and when problems occurred it meant the queue just stopped moving. Despite arriving within the 3 hour window it took 90 minutes to get checked in. The girl behind the desk was very slow and had to deal with a number of argumentative passengers who should have been dealt with by a supervisor so as not to disrupt everybody else. Poor problem management"
Contra: "Misrepresented by Kayak and Ryan Air"
Contra: "The flight was overcrowded, cramped, and loud. The passengers were boisterous with no attempt by the crew to control them for the comfort of other passengers."
Contra: "*Extreme delay: - Our flight was supposed to take off at 5:35pm but was delayed to 12:10am due to technical issues. - There was a plane in RAK that could've have been used, but Ryan Air decided to use it for the flight to Paris instead despite the fact our flight was earlier. *Terrible customer service: - No one answered the phone, and we could only chat with them online. - We had a connecting flight out of MAD to JFK which we were nervous about missing, and was hoping customer service could help us with an alternative options to get to MAD. - Instead, the only answer they could give me was to take the RAK > MAD flight 2 days later and that was our only option. They did not seem to listen and understand our issue. *Poor and inconsistent communication: - RA sent out emails saying check-in would close 1 hour before our flight, but when we arrived at the airport, the screens displayed check-in to close 40min before scheduled departure. - After the delay, emails were sent to call customer service, but when you dialed the number they provided, you get a message saying their offices were closed."
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Contra: "They say that one carry on free but they should allow standard size which other airlines allows. So we have to buy new carry on for ryan air!! then don't call it free. It is really hassle travelling in Ryan air for inside flights when you have already came from US to Europe. you need to keep your luggage in storage or pay heft money at Ryan air... They don't even give free water! I agree The money you save on a Ryanair flight is not worth the absolute hassle they put you through, especially considering that you're liable to pay the difference in fees anyway."
Pro: "They took off and they landed safely."
Pro: "Crew were fine, but I'd rather pay a few quid more on the ticket to have a better experience. Something between this and BA would be fine for me."
Contra: "Never a pleasant experience, but mercifully brief."
Pro: "Crew were friendly, did their jobs well."
Contra: "The phone app doesn't work. If you can't print out your boarding pass from the hotel then you need to pay 12 Euro to get it printed at the airport. They are constantly selling you stuff on the plane - food, perfume, lottery tickets. So annoying. The interior colors of the plane are obnoxious. Dark blue and bright yellow. It's really an affront to the senses."
Pro: "not crashing"
Contra: "being treated like a dispensable inconvenience at every turn"
Pro: "Boarding moved smoothly. Paid for priority...it was worth it!!"
Pro: "The briefness of the flight"
Contra: "The plane smelled a bit musty and of urine- almost like that of an old folks home. The crew wasn't that pleasant either. Glad it was a short flight."
Pro: "Cleanliness, polite crew, on time departure and landing. Good price."
Contra: "Priority boarding line....weird spit behind columns @ the gate, like we were hiding... uncomfortable spot, no chair / bench to sit for elderly passengers."