Iam satisfied with all this.
Waited 7 hours at the airport and now I have no way to locate my luggages because they were checked with tags to a flight that was delayed twice and then canceled last minute. I was told my luggages would be routed to my final destination but they’re not here .
Didn't have my boarding pass until Montreal, really stressful and neither Luftansa or Air Canada were rlly helpful.
Please see other message. One flight was cancelled and neither Lufthansa or Air cañada would book me on another flight as they did not have me in their computer(with the numbers you assisted me with) HELP
Pro: "Young crew, with positive attitude and very kind and helpful."
Contra: "All god nice flight crew helpful. A well organized flight just what you would expect from a German airline"
Pro: "Comfortable and Clean"
Pro: "The crew were nice and the service very good. The layover was short."
Contra: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Contra: "Impossible to do beter."
Pro: "Cabin crew was extremely friendly, welcoming, and provided good inflight service."
Contra: "The boarding was very chaotic. Very few institutions or announcements made by ground crew. Passengers weren’t sure where to queue being that there were multiple gates for the A380-800 and were left asking each other and comparing boarding passes. Little to no air circulation in economy."
Pro: "Smooth flight"
Contra: "Stop overcharge people for 1 luggage :( very disappointed"
Pro: "Everything"
Contra: "Nothing"
Pro: "They are prompt and very fast at loading and unloading. Quite a bit better than any other airline I have used. Leg room on small airplanes was good in economy, but not as good on larger jet to USA. The servers offered me ice in my water bc I am American. I appreciated that so much since I'd spent the last 12 days in Europe where no one serves with ice!"
Contra: "nothing"
Contra: "There was hardly any communication about the delay."
Contra: "I didn’t like selection on movies"
Pro: "Tout était impeccable."
Contra: "Nothing"
Pro: "Good staff and food."
Contra: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Contra: "Pretty good. Great crew."
Pro: "Service, food, and entertainment was great!"
Contra: "Nothing."
Pro: "Usual good service for economy class on this airline"
Pro: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Contra: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Contra: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Pro: "Good customer service"
Contra: "Not much leg room for 6'2" tall man like me"
Pro: "Flight was on time."
Contra: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pro: "Premium economy gives you extra confort, more space to sleep better."
Contra: "The flight was delayed 40 minutes."
Pro: "Friendly crew, nice food and wine."
Pro: "Great flight crew, very friendly. Was just slightly alarmed that my friends and I never once had to show ID or passport to get onto the plane, especially given the current turmoil in europe. otherwise, enjoyed the flight and will fly more"
Pro: "Lovely crew Plenty of alcohol if that is your thing Great movie selection on the return leg"
Contra: "Food was really disappointing- and I am not a picky eater TV screen did not work at my or a number of other passengers' seats on the flight over to Frankfurt"
Pro: "Good food and entertainment options. Efficient boarding and security checks. Some very pleasant and helpful crew members but some not (see negative comments)"
Contra: "Seating for tall passengers very cramped. Crew didn't make slightest attempt to help. Other airlines have noticed and helped regarding this. *Some* crew members were abrupt and perfunctory when they could have been pleasant. Nothing special was being demanded of them. Automated check in luggage machines are frustrating to use for many. many passengers."
Pro: "Crew very NICE. Customer service means a lot and they were wonderful."
Contra: "Old school entertainment system. A lot of hard tapping on the screen which bugs the person in front of you."
Pro: "I enjoyed the crew, the space and and the food was ok"
Contra: "The movie And tv show selection could have been better."
Pro: "Apart from the turbulence everything was perfect. Flight attendants were very hospitable. Love the aircraft design. Great movie choices for the kids. In addition to that we all reach our destination safely. That's all that matters."
Contra: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Pro: "Tea offered instead of coffee - nice touch!"
Pro: "Service and entertainment were great. The food was somewhat better than most airlines with free beer and wine."
Contra: "The flight was delayed on departure by 8 hours. This caused us to cancel and rearrange hotels. The flight back had to make an emergency medical stop for 2 hours but this was not the fault of the airline and is understandable.."
Contra: "It took over three hours for them to unload our baggage. Completely unacceptable. Terrible coordination and planning with the Dulles baggage handlers."
Contra: "Boarding three planes to three different destinations from the same gate is very confusing."
Pro: "On time and highly efficient as you would expect from the Germans. Airplane was clean and nice. Airport and boarding was very good too."
Contra: "Food left much to be desired but not horrible. They said they were short on crew staff (weird - first time I've heard of it) so service was a little slower than usual but not bad. Seats continue to get smaller and thinner which means less comfort for such a long haul flight. The seating arrangement is probably worst at this airline. I booked our seats and paid extra ahead of time, come to find out they changed the seat configuration and our seats sucked so we paid extra for nothing. Lufthansa really needs to fix the seat selection situation."
Pro: "Promptness, profesional and nice service. Everything overall."
Pro: "direct flight"
Contra: "only one type of food offered. presented in a rude way."
Pro: "quiet on-time flight"
Contra: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Pro: "Pretty much everything"
Contra: "The connections for audio wasn'y working, false contact..."
Pro: "just a short commuter flight, no amenities. Polite crew."
Contra: "Very hard landing..new pilot?"
Contra: "The delay and the lack of movies. Seats are very small. I was sitting near a larger passenger and it was very tight. We had over two hours delay for mechanical problems with the plane."
Booked economy through United - air canada treated it as standby and was almost refused boarding.
Contra: "Many other travelers were not wearing their masks and the flight was completely packed."
Pro: "Crew in flight was nice and professional Sit in 1st class was comfortable"
Contra: "For this flight everything was good"
Contra: "Late crew caused delays"
Pro: "Timeliness, professional staff and crew"
Contra: "Less cramped airplane: there is nothing wrong with the plane itself but every time I have travelled this route the plane has been completely full (this time it was even oversold) so a bigger plane would help"
Pro: "The flight was on time and smooth."
Contra: "Too many people with carry on luggage."
Pro: "The flight was easy and quick. These small planes are actually pretty comfortable."
Contra: "Waiting for a gate in Chicago is never fun. Most people on the plane seemed to have tight connections, and I'm guessing most of us missed them. I only made mine because the next flight was delayed."
Pro: "Good meals and crew was nice"
Contra: "Seats seem more cramped than usual. They also feel flimsy, since half of the seat backs around me reclined when passengers don’t even press the button."
Pro: "Flight was safe."
Contra: "The flight could’ve been on time. I missed my connection and my travel times were delayed by five hours. I had friends waiting for me at my destinations and their plans were all messed up."
Pro: "In OKC the staff was amazing! When I got to denver it wasn’t very pleasant the boarding staff was rude! The person that assisted me with the wheel chair was so preoccupied with her phone we almost ran into people"
Contra: "Better assistance when you arrive to find your next flight"
Contra: "Rough landing in Washington, smell of kerosene in Sao Paulo flight, otherwise good."
Pro: "The cabin crew was horrible. When serving refreshments during the flight, I was ignored repeatedly when I asked for a soda. My wife sitting next to me, and the other passenger on our row were served. I asked the flight attendant 5 times for a drink and never received it."
Contra: "fire the flight attendant, and find somebody who cares for their customers."
Pro: "The connection time Mach very well。"
Contra: "I learned that 3 flight together long hours have no food been sever and we have time to get food from airport. Next time I will do better☺。"
Pro: "..."
Contra: "All of my fligts has been delayed and resceduled, so instead of 18 hours to go to hawaii, it took me 36h"
Pro: "Good communication from crew concerning updates and ETAs."
Contra: "Service was a bit brusque at times, but never unkind."
Contra: "I made a reservation for my whole family and selected seats four month ahead (we reserved 1A, 1B, 1C, and 1D). One day before the departure, United informed me that one of my kid had to be moved to 11B a part from the rest of family due to a flight swap. When we started boarding, I noted someone else was sitting on my seat (1D) with his own boarding pass with 1D written. United crew politely asked if the gentlemen was willing to move to 6B, which his original seating in the system but he refused to do so. We' also personally explained to him that if he can yield the seat so that our family could sit together due to my wife's medical condition but he would not cooperate. I noted Those gentlemen on 1D and 1C are either buddies or coworkers. The crews were looking at each other without offering a solution. I ended up telling the crew that I could sit on 6B so that the plane can leave. The departure time was 20 min late u related my seating issue and de-icing took another 40 min. I am a Global Service member and I am very unhappy about the way the whole situation was created and handled by United."
Pro: "Meals were good, good service, complimentary food and drink at good intervals"
Pro: "Great crew and friendly service. They are not too hard on customers and are professional."
Pro: "Efficient crew and easy boarding."
Contra: "No frills but ok."
Pro: "The flight crew was courteous and efficient."
Contra: "The boarding time lasted an hour as the front desk staff at the gate insisted that I needed a visa travel document for my connection in China (multiple leg journey). What they failed to realize is that nobody needs a visa for China if they’re connecting in transit. It took a phone call and 3 staff members to sort things out. Not something that I want to deal with at 5:00 am. Moreover, due to the de icing, the flight was late and i just made it to my connecting flight in Newark. It was quite a hair-raising experience overall."
Pro: "Nothing"
Contra: "Smoke on the plane crazy delay"
Contra: "Excellent flight nice ground and flight crew"
Pro: "I like that I arrived at my destination in the end and that my overhead reading light worked."
Contra: "The entertainment system was useless. Not only did tapping the screen take a million taps to register one tap, the audio didn’t work at all. The seat next to me even had something lodged into the audio jack."
Pro: "Crew were very nice and helpful"
Contra: "No personal tv screens, must have an app on your phone/tablet. Problem is, once you find that out it's too late since you'd have to pay to download it."
Pro: "Seats were very roomy and pilot did a great job!. Boarding went great!"
Contra: "We were stuck on tarmac but this was weather related. No gluten free snacks. Some crew was nice others less so."
Contra: "It was a long delay, which meant I missed my connection at O'Hare even though I had a 3 hour window."
Pro: "Crew was nice"
Contra: "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"
Contra: "Delayed delayed delayed"
Pro: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Contra: "Please read what I wrote above."
Pro: "I general I like United a lot. They're my preferred airline for travel"
Contra: "S6 through s8 won't work on their Wi-Fi entertainment system"
Pro: "Wifi worked well. Seat was comfortable. Plenty of room."
Contra: "No food or in flight entertainment for a five hour international flight. That's disappointing."
Pro: "Easy boarding"
Contra: "No TV"
Pro: "The food was better than anticipated. The crew was engagingl and responsive."
Contra: "The seating remains appalling not only in the size of the seat but the leg room. When the seats are put back by passengers ahead the tray tables become a implement of further reduction of comfort. Most passengers attempt to get up just to relieve cramping, but thr aisles are so small it is difficult to find relief. It is more than discomfort it is painful."
Contra: "I was put on an Air Canada flight and sat on the tarmac for almost THREE hours in MTL. Finally took off and am stuck in Toronto overnight. Air Canada was very unhelpful. I have to sleep in the airport. No food vouchers. Sucks."
Pro: "Boarding was quick, staff was friendly and helpful."
Contra: "No in flight entertainment..."
Contra: "Broken Restrooms"
Pro: "Liked the leg room. Flights were on time"
Contra: "Glass of soda with more ice than soda kinda sucked."
Pro: "friendly flight crew. good informations nice plain"
Contra: "- entertanment only with pay??? this is a step backwords...."
Pro: "Flight attendants tried.. United booked a hotel room for the night."
Contra: "Poor communication on gate change. Delay on flight boarding, and there were issues with engine. Stuck on the tarmac with no AC, they had us off-boarded since everyone was sweating. Reboarded after, no AC still until takeoff. Delayed more than two hours- this was last flight, and caused me to miss connection flight. Was supposed to arrive in final destination at 11pm that night- ended up getting there at 9:40AM next day."
Pro: "Bad good, good service but 5 hours delay"
Contra: "The airplane food and the delay in Chicago"
Pro: "Can't really remember if I liked anything."
Contra: "Unfriendly crew. Flight delayed by more then 2 hours. We were moved from gate to gate 2-3 times. Totally disorganized."
Contra: "Delay caused us to miss last flight of day. We have been sleeping on floor of airport for 9 hours. Same thing happened in the beginning of the trip from dallas to chicago. Oh, it was our honeymoon!"
Contra: "This flight was also delayed and changed departure time three times. This was the worst flight ever."
Pro: "Never on Air Canada again. Food was miserable. They literally told me that they ran out of food (on the flight from Montreal to Casablanca). No kidding. They told us that the flight was full and no more food was available! When we asked for water, they did not bring water. I am not sure if they were out of water because the flight was full! That would be something! Bathrooms were not usable. Utterly dirty. My six-year old daughter refused to use the bathrooms. Water was flowing and the smell was horrible. They should clean that. I can go on but what is the point???"
Contra: "The list would be too long. So, what did I like is a better question in this case. Honestly, I am not even sure if I liked anything. I mean some people were nice, but why? Do I expect people to be rude? I mean, I need to like something extraordinary, something that others don't do. I can't remember anything remarkable. Just nothing."
Contra: "Flight left almost two hours late, missed connecting flight, alternate flight cancelled, United Club wouldn't pass-holders in club. Had to sleep in airport."
Pro: "On time and friendly"