Contra: "The crew never answer the calls when we call"
Contra: "-Seat comfort - stingy with morning coffee -terrible departing plane"
Pro: "The timing of the flight and available entertainment"
Contra: "For economy class, maybe more variety to meals?"
Pro: "Keeping time"
Contra: "There should be wi=fi."
Pro: "Seats were really comfortable, able to lean back further than most, with large screens and good entertainment options. Also liked that there were open areas on the plane that you could go stand up and stretch out for a while at."
Contra: "About halfway through the flight the bathrooms definitely needed cleaned. By the end of the flight they were disgusting, with toilets and sinks clogged and no tissue. I'm really surprised Emirates allowed this to happen, because everything else was great."
Contra: "Thx crew seemed s little slow (almost 2 hours) with getting us dinner for a very late night flight (10:45 pm). It just makes for not very much time to sleep."
Pro: "the place of my seat on the plane."
Contra: "The food, seat, space, & baby Control"
Contra: "You didn’t change my ticket within 24 hours of booking and I have to loose that ticket I didn’t fly back hime"
Contra: "My flight went well as there was no delay and no issues during the very long flight from Nairobi to Washington DC via Dubai."
Pro: "Overall flight, crew service was excellent"
Contra: "Was enough"
Pro: "Great service"
Contra: "The entertainment tv didn’t stay in the right position and the touchscreen didn’t respond all the time."
Pro: "Emerites is a great Airline"
Contra: "All well"
Pro: "Business class makes the entire trip much more comfortable."
Contra: "no negatives"
Contra: "I asked for water three times, three different crew members but never got the water during the flight to Dubai, when alighting that's when i asked for the water again from a crew who was manning the business class section and got it."
Pro: "Comfort and friendly crew and the food was very delicious and not forgetting the entertainment was excellent."
Pro: "Crew were very professional and polite, entertainment was awesome all the latest movies, food was pretty good. Thanks for free wine and drinks. Crew were very kind."
Contra: "Though more comfortable than other flights like KLM, it was still a little cramped"
Contra: "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. I was glad it was a relatively short flight. Is it just on flights to Kenya that passengers DO NOT receive the travel pouch?"
Contra: "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
Pro: "The boarding was quick."
Contra: "Attitude of crew Terrible food Outdated entertainment"
Pro: "I was upgraded to an exit row when the staff saw how tall ineas"
Contra: "Entertainment system control broken"
Pro: "I liked that there was live TV available on this flight."
Contra: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."
Contra: "Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air"
Pro: "I really like the entertainment and the air cameras."
Contra: "I like everything"
Pro: "seating availability Food service"
Pro: "The flight was comfortable, food excellent, and entertainment system fantastic."
Contra: "A 7kg maximum carry on weight is super low."
Contra: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
Pro: "The entertainment options were great!"
Contra: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat."
Pro: "The attention to my two nine year old kids. They enjoyed the flight."
Contra: "The washrooms are to few for the people on the flight. We were always queuing as the toilets were always occupied"
Pro: "Attentive flight crew and spacious interior"
Contra: "Food, food and food"
Pro: "Traveling internationally is grueling, but Emirates business made the trip easy. After my Nairobi to Washington DC flight, I was able to have a productive day instead of sleeping the first full day upon arrival like normal."
Pro: "Emirates allows you to start inflight entertainment as soon as you board and are seated. That makes any wait time more enjoyable."
Contra: "This particular flight was full. And I believe they may have been understaffed. I received my special meal but then the drink service didn't come around until most people were finished with their regular meal service. They didn't serve drinks and meals at the same time, for some reason. And the meal clean up took place way after everyone finished eating. It was an unusually long wait. This was surprising coming from an Emirates flight."
Pro: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
Pro: "Crew and entertainment"
Pro: "• Food was good •The flight was comfortable and I felt saved •The crew was very nice •The flight was cheap compared with service •The entertainment was excelent but you need to add more songs from Africa ."
Pro: "Customer service, food, the flight in general was good."
Contra: "I lost TV signal a few times and therefore wasn't able to watch the games I was interested in. But I understand this is beyond your control at times but the whole system would benefit from an upgrade. The touch screen sometimes takes a while to respond so making the process a little tedious."
Pro: "From the top to the bottom, everything was excellent except for..."
Contra: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
Pro: "The crew, overall were very alloof and disengaged. Rarely did we hear "your welcome" after saying thank you. We were made to feel as if we were interrupting their real work."
Contra: "The crew needs to remember that how consumers feel is almost as important as price. There are other choices that for air travel. It's costs nothing to smile, or to say your welcome."
Contra: "When it is a very full flight and every seat is needed, the space for passengers is very tight."
Pro: "Good service good leg room swift boarding and off boarding"
Pro: "I enjoyed every thing."
Contra: "In Kenya we was waiting to get a seat from Dubai. That was not good."
Pro: "Overall everything was good."
Contra: "Poor check in services in Nairobi. I waited for 1 hour and half to get my boarding pass."
Pro: "The Crew were wonderful and tried in every way to make us comfortable."
Contra: "The crew wasn't very responsive"
Pro: "The good was good and the staff treated us with respect."
Contra: "When I reached at Dubai l could not get a seat to come to Boston as they had overbooked. But it was a blessing for me as I was given a free round trip ticket from Boston to Kenya to use within one year and for that I thank you."
Contra: "when I arrived at seoul, incheon airport, I found that one of my gulf clubs was broken. it was the fist time that the golf club broken. I was so upset"
Pro: "I flew from Nairobi to Dubai and then to New York. Very pleasant crew, beautiful plane inside and out, excellent food in the plane. Overall a very pleasant experience. Also the Airbus 380 is just superb. Such a big bird that one."
Contra: "I am personally opposed to entertainment. I see it as the devil and the world's substitute for true joy that is only found in God as he is revealed in Jesus Christ. So it is sad for me to see all the entertainment centered culture. It shows itself very much in the plane. Everyone with a screen infront of them to keep them entertained. Headphones to cut you off from the fellow next to you. Some very rotten movies on there too."
Pro: "Love flight with emirates every thing is good"
Hostes are very gentle & courteous.
The in flight services is great. However, the planes do not depart on time if they are departing from other Airports except in Doha. If you have a small window with your layover, be prepared that you might miss your connecting flight. My luggage was delayed because their departing flight from a non-Doha Airport was late to arrive. Their baggage department is beyond horrible, there is no number to call and have to use Whatsapp and a reply can take more than 3 hours. I had to track the luggage by going the Atlanta International Airport and wait 3 hours for a manager with Qatar airways to first board a flight and then to get my luggage, since they do not have anyone in baggage services. For this I will never fly Qatar Airways ever again.
Disorganized and lacking courtesy in Nairobi JKIA. Business travelers counter not displayed. We paid about $5000 for return tickets because they rudely locked us out saying “you are late.” They had sent us for a new 24 hour COVID test having rejected the 72 hour we had. We did not understand their logic because passengers were still in line. We were in line from 4pm, the flight was after midnight. At PHL, being American citizens, we were not required to present a 24 hour C test! We feel robbed!
I love Qatar Airways.Thanks to all the people who serve the airline
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Services were excellent and given on time.
Pro: "Services are the best"
Pro: "I really loved the food and the attendants were super friendly and helpful"
Pro: "Excellent Cabin services."
Contra: "don't know of anything"
Contra: "Heating and serving food in plastic containers."
Contra: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."
Pro: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Contra: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Pro: "Entertainment and food is always great with Qatar!"
Contra: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "The crew was amazing and delightful."
Contra: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pro: "Crew was great. TV Entertainment system was excellent."
Pro: "Everything ,good service ,friendly crew affordable rates"
Pro: "Extra leg room only coz I was on exit isle"
Contra: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"
Pro: "Many movies (entertainment) I got front seat with leg space (comfort)"
Contra: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Pro: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Pro: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Contra: "The wedsite for Qatar could use some work."
Pro: "The crew was friendly"
Contra: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"
Contra: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Pro: "All the services plus the entire team"
Pro: "Flight was on time"
Contra: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Pro: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Contra: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Pro: "Overall services"
Contra: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."
Pro: "Great cabin crew"
Contra: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Pro: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Pro: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Contra: "The shape of the seats was not optimal for my height/size."
Contra: "The food options were good, but twice our family could not get the items we wanted as they ran out of them."
Pro: "Everything else"
Contra: "Too much air condition... cold!!"
Contra: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Contra: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Contra: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Pro: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Pro: "Staff was very friendly and food was very good."
Contra: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Pro: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Contra: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."
Contra: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
Pro: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
The ground crew at the airport need to be more customer friendly! They weren’t very helpful at all!! They were too busy chatting with themselves!!
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Contra: "Its was bad service. I know its covid but they could have done better. My friends relative took emirates and qatar. There flight was excellent as usal."
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Pro: "Entertainment and punctuality"
Contra: "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."
Contra: "No flat bed in business class. Flight delayed and 1 hour 10 minutes late; my bag did not make the connection in Istanbul. My bad is due to be delivered tonight."
Pro: "meals are pretty good, though repetitive"
Contra: "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."
Pro: "crew and service are great."
Contra: "wasnt able to print my boarding pass while checking in online. being able to do so would have helped a lot if i didnt have to check-in at the counter as the flight was at 5am. i could have just got in and spent the night at a lounge."
Pro: "no clear on when to go"
Contra: "check in delay"
Contra: "The seats in business class were not suitable for sleeping even though I paid top dollar and it was a 4:45am flight. They let a random person on the plane and had to do a full security sweep before taking off."
Pro: "Great selection of movies, excellent food, friendly service."
Pro: "Friendly checking in staff. Easy to us and good variety movies."
Contra: "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "The entertainment was good"
Contra: "We asked for special meals and they told us they only had one type of meal on board"
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."
Contra: "Turkish airlines from Istanbul to Nairobi Announcement for medical personnel or doctor to come help. We pushed the button and the flight attendant came to our row. We unbuckled and we’re ready to get up and he said “ I have an elderly woman but first I need to see your license. In shock we said you need the license for us to be able to help? He said unfortunately that is our policy. I happen to have mine because I brought it along for the medical mission. I showed it to him then he gave some detail still not allowing us to see the person that needed attention:"
Contra: "flight attendants from Nairobi to Istanbul were rude and unaccomodating. asking for a glass of water appeared to overwhelm the flight attendant."
Contra: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Pro: "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."
Contra: "I had a 4 hour layover. The airport is not organized. It was impossible to find any Turkish Airline help desks and personnel. I definitely would have expected to see more ground personnel helping travellers."
Contra: "I did not like the way I was treated by supervisor st the checking desk while checking at Nairobi, I am not sure if he is an employee of the airport or of Turkish airline. he frustrated me and was not offering any assistance, I also realized that he frustrated two other people during and another staff says he is fond of doing that all the time"
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Everything, Good service, timely and on pojnt"
Contra: "There was a slight delay on landing"
Pro: "The few and very rarely seen employees are not even willing to listen to our questions let alone help us, Ican for sure say in 1 out of 10 wotkers there was only one that was willing to help And did let the one that helped us know I and my co travelers apriciated her or him to me there was one girl who offered me help after I cried because I thougth I would miss my flight to houston. I told her tgank you a 1000 times."
Contra: "Every thing Lack of help Lack of infirmation Lack of annoucement of next step Lack of a simple WIFI so I could let someone know what is happening to me There was no airport free wifi This turkish airline have now lost me as a customer unless I am traveling to somaliya where no other airline goes Bye bye Turkish air I am deeply disappointed at the lebel of the airport serveses For that reason I am done dealing with it and I will let this known to my friends and Family so they also stop doing bussniss with this airline It it my new mission now to stop anyone flying turkish air because of customer serves ... I just glad my horrifying experiance is over and I am home now Thanks for askiking me how was my flight"
Pro: "I liked the dessert , blankets and pillow were available to all and washroom was good"
Contra: "Food was ok , kids did not like and snacks were not available after meal although mentioned. Service was poor . Let space was not too much"
Pro: "Lots of room on the plane, light meals but good, helpful service"
Contra: "No vegan or even vegetarian meals. Very disappointing"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "The food, prices and extras were outstanding"
Contra: "The crew orders you around like a high school Political Science teacher; bossy, ride with an attitude"
Pro: "The attentiveness of staff."
Contra: "The video screens did not work. Our seats were changed at the last minute without any indication to why."
Pro: "Literally nothing."
Contra: "Literally everything. Worst airline EVER."
Pro: "good job rushing us to the correct gate"
Pro: "Quite good. For an international flight, the comfort and service could be better. Eg foot rest, a pouch for socks , ear phones"
Contra: "No foot rest, help the short people to store luggage."
Contra: "it was so HOT!!!!!!!"
Contra: "they lost my luggage by my first stop"
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "The service was great and all staff were friendly."
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
Pro: "Clean plane , good crew ,"
Contra: "they didn't load my baggage from flight 1 to 2"
Contra: "Short and sweet"
Pro: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Contra: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Contra: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Pro: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Contra: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Contra: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Pro: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Pro: "Not much, seats are super uncomfortable"
Contra: "Better code sharing with KLM"
Contra: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Contra: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pro: "Red wine was excellent"
Contra: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Pro: "The cue lines per zone are the most brilliant idea!"
Contra: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Pro: "Crew was awesome!!"
Contra: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Contra: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Pro: "The transfer times were excellent"
Contra: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Contra: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Contra: "It was great trip thank you Air France"
Pro: "On time, staff was nice."
Contra: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pro: "Over all everything was great, except the bags check in"
Contra: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Pro: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Contra: "Business class seating on the AirBus 318 is very cramped."
Pro: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Contra: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Pro: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Contra: "Nothing to complain about."
Pro: "Food was good. Crew nice and professional."
Contra: "Landing was not so smooth."
Contra: "Flight was delayed by 1h30min, so we arrived very late"
Pro: "It was a wonderful flight and service . Hospitality and welcoming."
Contra: "Nothing everything was amazing ."
Pro: "Absolutely everything perfect."
Contra: "Through my own fault I ordered a different seat instead of window seat. :)"
Pro: "Food was Fantastic, Air France the Best on Air."
Pro: "I like fly attendant who served us meal"
Contra: "I didn’t like that space between each seat is small"
Pro: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Contra: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Pro: "Crew were pleasant most of the time"
Contra: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Pro: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pro: "Easy, fast, comfortable, no hassles"
Pro: "The airplane have great entertainment system. The cabin crew are very nice."
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Contra: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Pro: "Good service all around, personnel pleasant"
Contra: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Pro: "All of the crew were friendly and the flight was on time."
Contra: "No problems"
Pro: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Contra: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Contra: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Pro: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Contra: "TV was too slow."
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pro: "The crew"
Contra: "Not enough room for legs. Small amounts of food. No entertainment."
Contra: "Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell."
Contra: "Movie selection"
Contra: "The food portions were disappointing."
Pro: "The crew amazing"
Contra: "I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting."
Pro: "Barely functioning entertainment portal. Average food."
Pro: "Everything was Amazing. This is one of the best Airline out there and they need more recognition."
Pro: "Just okay"
Contra: "Flight delays"
Pro: "nothing always delay on schedule and angry to them as i didn't receive all my parcel on arrival"
Contra: "KQ needs to review everything and being better like 4 years ago, it was really the proud of Africa"
Pro: "Better food with Kenyan flavor"
Contra: "No Kenyan food"
Contra: "Needs to improve a lot, so far one of the worst catering services ever faced."
Pro: "Same as above"
Pro: "Staff very friendly"
Pro: "Great staff"
Contra: "Didn’t get a blanket at night"
Pro: "On board movie selection is good, however could be a bit larger."
Pro: "Crew was fast and friendly. Flight was on time."
Contra: "A 5 hour 40 minute flight across Africa with no electronic charging ports is not acceptable. The plane was old and uncomfortable. Water cups have gotten so small that I was also dehydrated by the end of the flight. What ever happened to receiving a bottle of water?"
Contra: "Old planes and little entertainment"
Contra: "Headphones did not work"
Pro: "No complains means i LOVED everything. From start to finish."
Contra: "No complains on this flight."
Pro: "The food from Uganda flight was lacking quality"
Contra: "Unnecessary delays"
Pro: "They wheelchaired my companion to the airport after delayed medical examination to make the flight."
Contra: "Kenya changed my flight to two hours later 18 hours before I was to leave. Making me have a 10 minute connection. Then after an hour in a airline office they promised to hold my connection. When my flight landed on time, they did not hold my connection. So they changed my flight and didn’t follow through on the fix. We would now miss wedding activities and business meetings. Then my partner got sick and they refused to taxi us to hotel for the night but take a bus that leaves every three hours. Her sickness got worse and there was a Kenyan airlines doctor who evaluated her at the airport after waiting 40 minutes laying at check in with her crying due to pain. We had a medical release from the doctor saying she needed extra space to lay down but the check in manager refused to make room for her saying the flight is full and she would not upgrade her to accommodate the medical release because we had an economy ticket. My partner looked so bad that the flight crew considered kicking us off but eventually made the space for her to lay down and were helpful on the flight. This is this disgraceful and the worst experience I’ve had with any company."
Pro: "Wine selection"
Contra: "Food was just okay in business class"
Pro: "Friendly crew."
Contra: "Broken, dirty toilet on board. No control of how much hand luggage bought on board. Broken seats. Dirty."
Pro: "The crew"
Pro: "-Professional and courteous service by crew members. -Smooth flight, thanks to captain/pilot -Aircraft comfort."
Contra: "The airlines changed the flight date last minute. They told us they'll take us to a hotel but by the time we reached the hotel after a long wait for visa we only had 3 hours left to go back to the airport. I missed my connection flight from Bangkok and I had to spend a hotel in Bangkok which I ended up paying extra for my hotel in Bangkok and connection flight from Bangkok. The airlines was not willing to do anything about my other flight I missed and me spending overnight in Bangkok."
Contra: "Bad attitude by the crew"
Pro: "The nice landing."
Contra: "Food which was the same as previous flight. We, at back, were told there was only the vegetarian option left for breakfast. We all declined. Later we were brought non-vegetarian food ie had a 'poached egg' on it. This was marginally better. Also, I couldn't use 'entertainment' as connection in arm rest bad. Occasionally, on testing, it worked briefly."
Contra: "Staff on the airplane a bit miserable. Uncomfortable seats and no choice of food. Going downhill"
Contra: "Kenya Airways ground staff in Nairobi was late to open the desk, creating a large line"
Pro: "Pilot updating passengers on the geographical features along the route and keeping them informed at all times together with client oriented crew."
Pro: "The crew were nice. And the plane got me to London"
Contra: "As with the outbound flight the my screen didn't work. Seats were not particularly comfortable. Food was tolerable. Bag was not transferred from my Arusha flight but I guess that is not Kenya Airways fault."
Contra: "The airline doesn't accept payments for changing flights over the phone. I arrived at Lilongwe airport and they said I couldn't pay them there and that I should pay in Nairobi. The plane was of course late leaving Malawi and when I arrived in Nairobi, the plane was getting ready to leave. The customer service line had +20 people in it. I waited my turn then the agent said it was my fault that I missed the flight and the next flight would be $243 USD instead of $90 like the gate agent stated. Then they told me I had to pay the $243 in cash and they didn't accept credit cards. All of the ATMs were broken there. I returned to the agent and they did accept credit cards, they just didn't want to go to the office to swipe it. The entire ordeal took +4 hours. Worst customer service ever."
Contra: "Equipment, old plane with hard seats, no entertainment."
Pro: "The flight attendants were as courteous as possible."
Contra: "Our flight was delayed by 90 minutes so that passengers on a late flight could join us. Once arriving at Lagos, our luggage was nowhere to be found. The airline failed to follow up regarding when the luggage arrived at Lagos. Horrible experience. Fly with Kenya Airways at your own peril."
Pro: "Everything was great except for all but one flight attendant who could have done with a lesson in charm. There was one very charming attendant whose name began with M but was an unusual name. She was a world class attendant and the others could learn from her. The pilot was well spoken as did a great job taking off & landing."
Pro: "Plane was a new Dreamliner and nice to fly in with excellent entertainment package."
Contra: "I had 3 hours in Johannesburg before catching a shuttle bus, so being an hour late wasn't a big problem. After rushing from Entebbe flight which was an hour late leaving and arriving, I got to the gate to be informed that this NBO to JNB flight was an hour late in departing. Pilot said it was due to "technical difficulties". My ticket had 4 legs : Nov 28 due to leave JNB at 1:20 finally left at 8:30 due to NBO runway closed from plane belly landing - the pilot was very apologetic - LATE. Dec 5 NBO to Entebbe was an hour late due to "passenger problem and luggage taken off" - LATE. Dec 10 Entebbe to NBO left an hour late due to "plane arriving late" - LATE. Dec 10 NBO to Johannesburg was an hour late due to "technical difficulties" - LATE. All 4 flights were at least an hour late leaving and arriving yet the pilots all said thanks for flying Kenya Airways - the Pride of Africa. This is what Africa should be proud of ?!? and Kenya Airways is proud of ?!? Passengers I talked to all were negative in their comments about Kenya Airways. All said there is ALWAYS something of a problem on a Kenya Airways flight. Lady on NBO to EBB flight next to me as we boarded plane and I said everything has gone smoothly so far, replied - the flight isn't over yet - and then we sat in the plane for an hour while they "removed passengers luggage". A man in NBO departure area as we waited to board JNB late flight said, the procedures and organisation are terrible with problems most of the time, which was why he was using up his reward miles because he didn't want to fly Kenya Airways again. This is the culture of this airline which is allowed to continue with seemingly no regard for the paying customers. If the powers that be such as the FAA, imposed a $100 credit to each passenger for late leaving or arriving, I would have received $400 back on a ticket that cost $750. Maybe the airlines would do something practical to remedy their problems and care for the paying customers rather than just saying "we are sorry for any inconvenience "."
Pro: "That we eventually left"
Contra: "Our flight was delayed because the airport shut down. When the airport opened again. They gave us a departure time 4 hours after our original departure time (1:20 am). 1:20 came and went without any more communication or information. 1:40 am arrived and someone from KQ showed up at our gate and said they do not have any additional information. We said there are children here and hungry, tired, frustrated people. We suggested they distribute waters or snacks, but that never happened. They just kept telling us they didnt know when the flight would take off (or if it would) nor when they would have any additional information. An hour later they made one announcement over the speaker at our gate that our flight was boarding at another gate. However, many people had fallen asleep on the floor as I had and I would have missed it if one of my fellow passengers hadnt woken me up to say that we were boarding. We then sat on the tarmac a while longer for reasons that were not explained and finally landed 7 hours later than scheduled. Very little effort was put into communicating to us, making our wait comfortable nor apologizing for the inconvenience. It was a very frustrating experience."
Contra: "The flight was 5 hours late, we were not informed while waiting or why it was late. It was very frustrating, especially that Nairobi airport has no free wifi. Kenya Airways is not to the standards of other Sky Team companies."
Contra: "Poor organization regarding flight cancellation - I was stuck in the CDG airport all day long to find out more information and get a hotel voucher. And then next morning, there was no clear announcement regarding a rescheduled flight; the flight was delayed AGAIN. This trip caused so much problem in my work."
Contra: "The entire experience with Kenya air was terrible, from the very poor customer service and knowledge and honesty of the staff, to the flight itself."
Pro: "Nothing ticket was too expensive"
Contra: "Food is awful"
Pro: "The food was great. Ate rice and chicken and had bread. Even with a short flight, they offered a meal, drinks and coffee. Also enjoyed the comfort, because the flight was not full. I had an extra seat of room which was very nice. The crew was also very helpful and nice."
Contra: "Before my flight, the workers at the gate would not let me enter earlier than 1 hour prior to departure. Also there was no entertainment offered on this flight although there were systems in place."
Pro: "Always treated with respect, economy seats were comfortable. Attendants always managed to accommodate. In the morning, i asked for a diet coke and she said, I just have juices and water. So I changed my order. Then when she got a chance brought me a can of diet coke with ice. So nice!! I'll definitely fly with Kenya Airways again."
Contra: "IN Bangkok while waiting to board the flight, the gate attendants stopped making announcements and just held up cards. I was trying to follow instructions and not crowd the gate and missed my time to board. It's totally a minor thing but at the end of the trip at 1am it was just frustrating."
Contra: "Boarding in Nairobi as we had a small child and it was a bit chaotic as those with children, and those in business class, were not given a chance to enter first."
Pro: "Spacious business class, new planes, lovely service"
Contra: "Bag was lost - but showed up intact two days later"