The flight was excellent. more staff at the check in and proper lining up would have been better.
Great flight ! Enjoyed it
Very good crew and service . Can improve on seating space
Delhi to Doha is excellent..
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers going to Frankfurt in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi has an additional Immigration step before security that added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
I like the comfort. Food was ok, could have been lot better. Crew definitely needs assistance or training, very unprofessional
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Contra: "Crew on flight back to philly not as helpful"
Contra: "Heating and serving food in plastic containers."
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "Yes. Pillow cushion too firm"
Contra: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."
Pro: "Crew was friendly."
Pro: "Efficient, and courteous,seats too were comfy, neat amd clean"
Pro: "Flight was fine"
Contra: "Did not serve vegetarian food even after repeated requests"
Pro: "The facilitated transfer in Doha within twenty minutes"
Contra: "The repetition of vegetarian food menu"
Pro: "crew was excellent, very attentive"
Contra: "food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price"
Pro: "Cabin crew service is excellent. Food is very nice. Safe travel."
Contra: "Little bit congested."
Pro: "Food and entertainment"
Contra: "USB port was not working."
Contra: "Lack of crowd control at the gate during boarding. Ihad to"
Pro: "Good movies, Comfortable seats"
Contra: "Food could be better."
Pro: "The in flight service was good"
Contra: "The time it took to get the baggage. It took over 2 hours"
Pro: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Contra: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"
Pro: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Pro: "Over all great"
Contra: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Pro: "Boarding and ticket counter crew were good."
Contra: "Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways."
Pro: "Flight. Conections"
Contra: "Change flexibility, helpfulness"
Pro: "Excellent crew and service"
Pro: "Ground Crew was friendly and did adjust my seating."
Contra: "Food quality was average. More choices needed."
Pro: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Contra: "Food - very mediocre and felt like each meal was similar"
Pro: "Generally ok but not as good as other Middle East carriers"
Contra: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Contra: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Pro: "food and courtesy of the staff"
Pro: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Contra: "Frankly nothing!"
Pro: "Boarding and Seat comfort was good"
Contra: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Pro: "Boarding and Seat comfort was good"
Contra: "Food frequency for 16 hour flight was awfully inadequate. Food quantity in each service was not sufficient. Food quality ok. No intermittent beverage and snack service in 16 hour flight segment. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Pro: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"
Pro: "Great service"
Contra: "Seat comfort"
Pro: "The service was great"
Pro: "Always heard middle eastern airlines where greats and Qatar didn't disappoint. The staff was amazing and the seats were comfortable and spacey considering it was economy. If I could do it again I would definitely fly with them again."
Contra: "Nothing really. Only thing would be you had to be pretty specific with the staff not be woken up because they ensured you were fed and hidrates (not necessarily a bad thing)"
Contra: "1- Flight from Delhi to Doha was very late, which made it chaotic for us to catch our connection at Doha 2- Entertainment choices were very limited"
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "Vegetarian meals"
Contra: "Flight attendants have limited English fluency."
Pro: "Nice service"
Contra: "I enjoyed visit via turkey and not long flight. I felt comfort"
Pro: "The food was good. The staff very friendly."
Contra: "Leg room Food choices"
Contra: "Rude crew.. i am elite plus ..i can only imagine how they treat people with no status"
Pro: "overall it was ok but the service between chicago-istambul and return is superb"
Contra: "Just the difference in the service between delhi-istambul and istambul-delhi is so much lower grade than the service from chicago-istambul and istambul-chicago it is a real turn off"
Pro: "Food and drinks"
Contra: "Business class seats can be a bit wider"
Contra: "You broke my suitcase"
Pro: "Everything was exceptional"
Pro: "Never fly again"
Pro: "Food was good. Flight was good. Crew during the flight was good"
Contra: "Service provided during the transfer at Istanbul was not good. Wheelchair assistance was not provided. Staff at Istanbul was not helpful. Directions were not clea.flight"
Pro: "Superb service. Good food. Organized on boarding. Not overbooked. New planes. USB available for charging devices."
Contra: "Long layover in Istanbul."
Contra: "some staff spoken English was not upto the mark"
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Contra: "We had asked for wheel chair. At Istanbul we were made to wait for almost two hours. Our boarding passes were collected by your staff, when I raised my voice, were given one wheel chair and I had to run along with the staff or we could have missed the flight. I wanted to have some grub at airport but there was no time."
Pro: "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."
Pro: "Staff was courteous and wore smiles..."
Contra: "The food could have been better..."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "Hardly any leg space"
Contra: "The layover was too long."
Pro: "On time."
Contra: "Seats are a bit old."
Contra: "Cleanliness of the aircraft, service of the crew members"
Pro: "Short but comfortable and pleasant flight."
Pro: "I have always enjoyed my travels on Turkish airlines. Service is superb, staff is very polite and always willing to help."
Contra: "The boarding can be better organized. It can be chaotic and disorganized."
Pro: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Contra: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all."
Pro: "Great entertainment, very friendly staff, decent quality planes , good beverages"
Contra: "below average food . Particularly for health conscious people."
Contra: "Pathetic vegetarian food."
Pro: "The Welcome from the crew member and Istanbul airport"
Contra: "Food, Drinks and the service from Crew."
Pro: "I had a ticket for the 7th and there was no flight on the 7th. I ultimately flew to JFK instead of IAD causing a lot of problems for me and my family that was to pick me up. Not sure I will fly Turkish Airlines again"
Pro: "I liked the aircraft. They were fairly new and well maintained. New inflight entertainment and movies. Fairly spacious for a medium sized person."
Contra: "I feel the food could have been better."
Pro: "Courteous service, good food and fine entertainment options."
Contra: "The USB charging port wasn't working."
Pro: "Seat comfortable good leg space"
Contra: "Food quality and selection of items and taste"
Contra: "Employees didnt look or act very welcoming. Very little food."
Pro: "The best flight ever!"
Pro: "Overall journey was ok"
Contra: "I am vegeterian. Food was horrible :("
Pro: "Love this airline!!"
Pro: "Duration of the flight is good."
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Contra: "Staff on Istanbul airport is rude. They don't respond to people"
Pro: "On time"
Contra: "Food chairs"
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "Entertainment system, food"
Contra: "Announcements illegible"
not allowed to board due to shenigan visa which i was never informed about while booking my ticket
Pro: "Big aircraft made it a smooth flight"
Pro: "The leg room in economy class was average. Not too cramped. There were good selection of entertainment options to watch/listen."
Contra: "The care and friendliness of the staff needs improvement. The quality of the food was poor. Additionally the boarding process needs to be better organized. Property sequence and queues need to be maintained and followed through."
Contra: "Seats not comfortable for long haul, better care"
Pro: "Attention and comfort"
Contra: "Boarding process could be better. They can board the end rows first and go back to the first rows. This will help with better flow with passengers not blocking the pathways."
Contra: "Flight delays were unimaginable"
Contra: "Better time management."
Pro: "Good food and crew"
Contra: "Free WiFi"
Pro: "Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak"
Pro: "I’m so grateful for all the movies"
Contra: "Flight was delayed bc of Pakistan air space so I had to take 3 planes instead of 2"
Pro: "Plane is old and dingy. No charging available and the seats are so uncomfortable. Crew was just ok."
Pro: "Air hostesses was rude in flight from India. I have notice lots of passengers couldn’t speak English and they probably thinks everyone is like that."
Contra: "Tell Air Hostess to be polite if any one asking for something it’s part of their job"
Pro: "Every thing is excillent"
Pro: "Better food ! I had food positing with the meat roll that was provided from Delhi The tv was not working"
Contra: "Food has to be better"
Pro: "The entertainment selection was diverse."
Contra: "Seats in economy were too cramped."
Pro: "Good crew unlike previous experience few months ago."
Pro: "Crew members were friendly."
Contra: "Bathrooms need freshners, many passenger, infants , kids use it. It smell not unclean ."
Pro: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."
Pro: "Treated with kindness and courtesy by ground and cabin staff."
Pro: "Window seats on the upper deck have additional luggage storage bins and seem to have more leg room than seats on the main deck."
Contra: "Keep all babies in one section of the aircraft"
Pro: "Staff were efficient and friendly, constantly offering juice and water."
Contra: "Boarding could have been a lot better organized they need to do it the same way Lufthansa does in Los Angeles"
Pro: "Generally like Lufthansa service - have been flying the airline for 15 years+ Pilots are always excellent"
Contra: "Every flight (to and from India) seems to have the chicken option run out. Why not order accordingly? Had a bad seating experience. LH.com showed that I had completed the boarding process. But when I went to the counter, my seat was changed without my consent (to a worse seat), and I was told that the online process wasn't complete!! Then the website should say accordingly. It's really annoying when this happens. I think the ground crew in New Delhi duped me. At one point, my call button for my meal was ignored for ~30 minutes on the plane. And then I was told there was no more chicken, and handed a veggie wrap. One wonders whether I could have gotten chicken 30 minutes ago!"
Contra: "They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly."
Contra: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"
Pro: "Great service, on time departures and arrivals, lie flat seats in business class. The planes were relatively new. Waiting lounges at Delhi and Frankfurt are well stocked with food."
Contra: "Almost nothing"
Pro: "Staff and flight were great. We were surrounded by kind of rude flyers. They complained when my husband moved the seat back. And they were just standing in the aisle most of the time. Person in front of me stretched her arms over the seat so her hands were dangling in front of me and fingers in my screen. I know we were in coach, but maybe another inch of separation would be nice for such long flights."
Contra: "See above."
Pro: "I like the lufthansa Flight. The Crew was Amazing."
Contra: "I didn't like there UNITED Flight merger/connecting flight. United flights are not comfortable at all especially seat's cushion. There in-flight Touch Screens are pathetic. Either United Airlines need to upgrade there planes or Lufthansa should think of avoiding them"
Contra: "My wife has an I797 document. Lufthansa didn't recognize it and I had to book her a business class flight on Qatar airways."
Pro: "Movie choices"
Contra: "Crew was very very rude , special meals were not provided in spite of being confirmed many weeks before"
Contra: "bad business class experience, requested assistance 2 but only one came that alsoafter so much hassel will never travel or recommend"
Pro: "Courteous service."
Contra: "Food is bland, unimaginative and below par. No english news papers."
Contra: "Flight was an hour and a half late!"
Pro: "The airlines gives the best flights possible."
Pro: "Ground Staff helpful. Cockpit pilots communicated effectively. Cabin staff was courteous."
Contra: "The wait prior to takeoff. Flight departed late. The gate counters at IGIA, New Delhi were allowing some passengers to pre-board early even though the passenger was not senior citizen or handicapped, or family with children. Food from New Delhi to Frankfurt was less than optimal in taste."
Pro: "Great services and very good food."
Pro: "Food snacks were awful."
Pro: "Very polite and helpful staff"
Contra: "Food could be better"
Pro: "I appreciated the advance boarding for families traveling with younger children. Plenty of time to settle in with the kiddos."
Contra: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Contra: "Everything was good"
Contra: "Plane transfer and customs at Frankfort were the worst I have ever encountered. Had to go so far between the two gates that had the flight from Seattle not been 30 minutes early and the plane to Barcelona posted as 10 minutes later than originally stated, we would have missed the connecting flight."
Contra: "wheel chair crew ignored us during boarding. my mother had to walk to the gate which was very difficult"
Pro: "On time."
Contra: "changing seat assignment"
Contra: "Leg space is tight"
Pro: "Checkin was timely and the agent helpful!"
Contra: "The immigration line was way too long in New Delhi."
Pro: "The airbus seating was comfortable. It was my first time in this type of plane, and it was a great experience, even in coach class. The crew was great. I gave respects and received 10X more. Thank you Lufthansa!"
Contra: "I don't eat much on long flights so I don't have much to share, though I did feel that food quality can be better. To be fair, the same comments apply to all other airlines that I have flown, with Emirates being the exception. No big issues for me personally, though."
Pro: "Everything was great. Never flying again from any other flight"