Late! I missed my conection fly !!!! Horrible !!! Im not recomended !
The crew members were very rude. One of them literally pushed me and yelled at me for trying to get my baby's bear she forgot in her seat while exiting the plane. The food was very bad. Will never ever book with this airline again.
I was very pleased with everything.
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "Seat was very comfortable. Crew was great."
Contra: "Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!"
Pro: "The crew was friendly and particularly one of the girls was always giving her best"
Contra: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."
Contra: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Contra: "Short flight but not quite comfortable seats."
Pro: "Clean and new planes. On time."
Contra: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Pro: "Good experience, service was good, and attendants were courteous"
Contra: "Austrian airlines did not even notified us about cancellation."
Pro: "Fast flight , friendly staff , ok food"
Contra: "I couldn’t push my seat back and because of that I was awake the whole flight (night flight)"
Pro: "Liked all except the food"
Contra: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Pro: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Contra: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Pro: "Movie selection was good."
Contra: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."
Pro: "Flight attendants were friendly, courteous and helpful"
Contra: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Pro: "Great staff, good meals, snacks, and drinks thru the entire flight."
Pro: "Friendly staff with great service"
Contra: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Pro: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Contra: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"
Pro: "The flight was short and got us there"
Contra: "This was not business service. The seats were uncomfortable, virtually no leg room."
Pro: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"
Pro: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Contra: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Pro: "Direct connection"
Contra: "Meal is horrible"
Contra: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Pro: "Vino in Plastic cups from 1L"
Contra: "Could Food"
Contra: "Not having an opportunity to serve water because it was time to prepare for landing"
Pro: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Contra: "See previous comments"
Contra: "A poor choice of video/film/documentaries. Limited and uninteresting."
Pro: "The air crew service"
Contra: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Contra: "I can not afford first class tickets..."
Pro: "I will never travel with Austrian airlines again"
Contra: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Pro: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"
Pro: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Contra: "Mediocre breakfast. Entertainment wasn't great."
Pro: "The crew"
Contra: "The food and the boarding at Vienna airport"
Contra: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Pro: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Contra: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."
Pro: "The food was very good! And the movies you could choose too."
Pro: "Comfort seat. Good mouvies"
Contra: "The aircondition was to high. I was almost frozen."
Contra: "Thay did not let us in the plane because they changed the name order on the ticket"
Contra: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Pro: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Contra: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Contra: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Pro: "We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children"
Contra: "Food too salty; would've liked to see English subtitles for German language movies"
Contra: "I can't believe they charge extra to reserve a seat. Just charge an honest flight."
Pro: "I like the service,was great, flight was smooth,great team!!!"
Pro: "Nice flight..friendly staff, tasty food, and on time arrivals."
Contra: "I did not like vendors at the Vienna airport charging me 2 dollars U.S. for 1 Euro. When checking the exchange rates the next day it was $1.15 per Euro.. I feel taken advantage of paying $44.00 U.S. for a snack that was 22 Euros. It happened again with another vendor there..$6.00 for a 3 Euro small bottle of water."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."
Pro: "Crew super"
Contra: "food, seat. In general the whole aircraft is not convenient"
Pro: "Brought me home in an hour"
Contra: "Delay again"
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Contra: "This flight seemed very chaotic at the beginning. It was late. When we boarded it seemed uncomfortably hot inside. The stewardess doing the flight announcements talked very quickly and ran everything together."
Pro: "Nothing. The plane was not clean, seats were awful, the crew was noit happy to be working that day"
Contra: "The Bucharest Airport is like an overcrowded cattle barn with 10,00 cows. It was a wild zoo. No real lines - just push your way in. The baggage drop was like a comedy skit - it you use this airport be prepared for chaos, not many signs and procedures that were old in 1890."
Pro: "Finally not much delay Double coke with ice"
Contra: "Still some delay"
Pro: "Very bad expirience they btoke my laggage and 2 laggage come one day afrer"
Pro: "Even if it’s August, there was no delay."
Contra: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Pro: "Good crew, attentive, courteous, communicative !!"
Contra: "Have the screens work ...."
Contra: "The departure could have been on time"
Contra: "Everything could be better, lost the second connection to Cluj"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Crew was very good, professional"
Contra: "You should look for a proper bread,better sandwich and a healthier desert."
Pro: "seats were confortable"
Pro: "entertainment was good"
Pro: "as if we were at the beginning of aviation"
Pro: "The whole process was very enjoyable in the flight was really nice I loved it"
Contra: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"
Pro: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Contra: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Pro: "That I didn't get poisoned."
Contra: "That I couldn't bring myself to test the sandwich for fear of poisoning. You should have seen how many people handed their sandwich back to the stewardess. What happens to those sandwiches? Do they attempt to hand the same ones back on later flights? I think they do. Anyway, take a close look at those sandwiches they give you before you bite into one."
Pro: "the plane landed on time"
Contra: "luggage came late"
Pro: "Great crew."
Contra: "The flight was delayed and I almost missed my connecting flight."
Pro: "Every thing good,"
Contra: "I'am tall man so the seats not enough for me"
Contra: "The flight was 1 hour late to depart"
Contra: "The airline lost my checked bag"
Contra: "1h and 30 minutes late"
Pro: "The employees were nice."
Contra: "Checkin process moved very slow and we had to run though security check The people at the checkin counter did not know all the bluecard rules and had to go in the back to verify my husband's legal travel docs and that added even more delay for us We got into the plane with delay and then we sat on the runway for a long time All this we could have survived if we could have had food, but they had no vegetarian sandwich options so the only available thing was a tiny strawberry cake"
Pro: "Check in , flight info at airport great !"
Contra: "No choice for food."
Pro: "Received a banana with my meal"
Contra: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
Pro: "Short and sweet... friendly staff"
Contra: "They only serve pork meat that was not good"
Pro: "From the counter to boarding the plane the staff for Tarom were amazing and very polite. Everyone was extremely helpful and accommodating."
Contra: "The boarding was a bit late and not organized efficiently. Very limited entertainment available."
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "The sandwich was very convenient, even though the flight was very short"
Contra: "The OTP airport is not very organized, difficult for a new guy to get to the gate. Nothing to do wirh the flight but i needed to mention this for other people new to the airport"
Pro: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
Contra: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
Pro: "Quick boarding, Cordial crew. We got from here to there efficiently."
Contra: "No "flight experience" - it felt more like riding the bus - we got on, drank some water and before you knew it we were landing."
Pro: "Staff were cordial and efficient. Boarding was efficient and smooth."
Contra: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Pro: "Flawless in spite of weather related delayed take off."
Pro: "It was good"
Contra: "The babuins that got drunk and made o lot of noise"
Pro: "The food was great, staff nice, generous, and accommodating. Plane comfortable."
Contra: "Boarding often takes a long time, and/or flight is delayed."
Pro: "Great price, no bag fee, nice crew, comfy ride"
Contra: "Mediocre food, no entertainment"
Contra: "Food will be good in future stuff i want them to be smile more confortable flght"
Contra: "I always check in in advance and I did this time as well. However, Tarom website did not offer the option for a vegetarian meal while I checked in. I tried again at the counter and was told I need to call 48 hours in advance for a vegetarian meal. I did not find this information on their website nor does it make sense to me that a vegetarian meal should be so hard to get. They should improve this. I had nothing to eat on the flight :-("
Pro: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Contra: "No problems."