Pro: "Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!"
Contra: "The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt"
Contra: "Flight delayed and I missed connection"
Pro: "There was a good amount of leg room and the seat reclined to a comfortable position to sleep."
Pro: "The large amount of entertainment to choose from was very nice."
Contra: "Timeliness and comfort in seats could be better."
Pro: "Very friendly, helpful and communicative crew."
Contra: "Only complaint: the touch screen on the seat back was oddly unresponsive and this made it a bit difficult to interface with the various in-flight entertainment options; the streaming music in particular."
Pro: "Great crew. I love Lufthansa. I just wish there was more room for my legs."
Contra: "More leg room!"
Pro: "crew wasn't friendly, seats are very narrow and uncomfortable"
Contra: "FOOD WAS DISGUSTING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Contra: "Flight delay for 4 hours due to airline maintenance. Missed connection. They also messed up frequent flyer credit and very leather support in Frankfurt for connection. 2 agents only for plane all of people with missed connection. Lame meal allowance."
Contra: "More tasty food."
Contra: "The Soviet Union wants its airline back. This was perhaps the RUDEST airline experience I've ever experienced. I was at Frankfurt (FRA) airport waiting to board Air Moldova Flight 864 to Chisinau (KIV). Due to a delay caused by Frankfurt security (and no fault of my own), I was delayed in reaching the gate. Since it was past my boarding time, I grabbed my bags from the conveyor belt once past security without having time to repack. I arrived at the gate and the extremely rude Air Moldova gate agent on duty yelled at me and demanded that I give her my boarding pass. When I told her I needed to pack, she yelled that there was “no time for that”. When I searched for my pass, she again yelled and said “NOW!”. When I told her that it was not my fault that I arrived late since there was a delay at security, she said “Not my problem!”. After she checked my boarding pass, I tried to repack and she again yelled “There is no time. Go to the bus NOW!” I once again told her that it was not my fault I got delayed and she again yelled “NOT MY PROBLEM”. In addition to rude employees, the airline is clearly in violation of safety regulations. The safety card in the back seat pocket was written in ARMENIAN – and Armenian only, thanks to the plane having been leased and Air Moldova not appropriately changing the safety cards. How did they expect people who read Romanian or Russian (the local languages) or English to understand it! On top of that, the plane was easily 20 years old or more and dirty. If they can't even keep a plane clean or have the appropriate safety cards, what else are they not maintaining. Do not fly this terrible airline!"
Pro: "I like my trip - good service, good food (vine, whiskey :-) )"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Pro: "Friendly staff!!!"
Contra: "All good!!"
Pro: "The flight was smooth and the flight attendants were very polite and helpful. It was a great experience"
Contra: "The bathroom was a bit smelly"
Contra: "The flight was delayed twice and the gate was changed..."
Contra: "Late noisy too many children slow boarding"
Pro: "The crew was very friendly."
Contra: "1. There was no beverage service before the meal - that's new to me (travelled 4x around the globe, mostly with LH 2. It took 3 people to open the meal seal with the plastic knife ... 3. You need a written contact with your neighbor about the foot placement - space is so narrow, you need to take turns if you would like to come off the plane without back injuries 4. New custom: serve coffee AFTER breakfast 5. Nobody walked around with water or juice between the meals - you had to wake your neighbor since climbing over someone is no longer possible [either] 6. If you have 2 beverages on your tray and your neighbor needs to get out, you need a third person to assist (impossible to get out of your seat with 2 beverages in your hands (we tried it!) - just too narrow (even for a European Teenager) 7. It was not clearly visible who boards where. An Economy couple standing patiently in line at the Wong boarding line was sent back to the end of the long economy line - although NOBODY was in the business line"
Pro: "Boarding was fast. Lots of bathrooms."
Contra: "wifi was really bad, and they said that's how it is poor choice of movies cramped seats poor food choices"
Pro: "Crew was pleasant."
Contra: "Premium economy upgrade not worth the price! Wheelchair service ordered but NOT provided In Frankfort!"
Pro: "It could be better, the flight attendance one of them was overwhelmed and I could feel her attitude, although she made an accidental movement on my foot she never apologized. And her eye contact was very aggressive as if she would use words. I tried to save the moment, and avoided all further interactions. Not even to look at her, or accept even a single glass of water. She did past through my area and again she was stocked with her cart, and she thought is was my foot again. When she realized that this time was not my foot, (which in the first time it was and she kicked my knee with the speed of her movement and I was not aware to save the moment) nevertheless, the second time and for the rest of my trip I was so careful that it did not happen again. But it happened one more time, but not with my foot. although she thought it was me. She looked at me again with a very bitter-eye but when she realized that the problem was not me she looked at another way acting as if she didnot understand what was going through her mind or my mind."
Contra: "The attidute is what I try not to get involved. I am on the air, traveling, and I don't like to experience any negative feelings from no one. I am consciously aware not to give any reasons for any form of unacceptable behaviors either with or without evidence. I WILL NOT EVER AGAIN, travel with LUFTHANSA just because of the way they treated me in my case which I travel always with my emotional pet, and this time they gave me a hardship and I had to travel without Logan. and additionally to this, I had to accept that flight attendance wordless aggressive behavior. Which in my opinion, I believe she could say I am sorry, and not looking at me as her worse enemy. Madness. She honestly needs a psychological evaluation."
Pro: "Good aircraft, great crew"
Contra: "Flight was 3hrs delayed due to late arrival of the aircraft"
Pro: "Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!"
Contra: "Nothing to write here, whole experience was excellent!"
Pro: "Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent."
Pro: "Everything was on time, the flight crew was unbelievably friendly, and the flight was empty which made it comfortable and very relaxing!! Highly recommend."
Pro: "Staff is super friendly and works hard to accommodate your needs. This flight also so happened to be empty so I got to lay down and nap haha."
Contra: "Nothing. Everything is great. I'm just writing these words so my review hits 50 characters."
Pro: "Lufthansa is amazing!"
Pro: "2 hours delayed in Munich"
Pro: "I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent."
Contra: "The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much."
Pro: "The service and the air hostess were very nice and kind"
Contra: "The chairs are not comfortable at all :("
Pro: "Good things: 1. The boarding process is very great. The staff doing check-in is very professional. 2. Food on the plane is good, I choose beef stack."
Contra: "Things I don't like: 1. My seat was the 1st-row aisle seat. OMG, the seat is extremely small, my legs were very very uncomfortable. I would rather sit another regular seat instead of the 1st-row aisle seat. Usually, I sleep on the plane during whole flight, but this time I could not sleep at all. 2. There was a curtain which separates the business class and economic class. As the 1st point, my seat was the 1st-row aisle seat, so the curtain hit me every time the crew went through the curtain, which is extremely annoying. 3. The Entertainment screen is so difficult to use, either hard to touch or so slow."
Contra: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."
Pro: "I loved the ample number of bathrooms and their cleanliness. This was hugely important to me and would be reason enough to choose Lufthansa (and not Swiss Air) again. The families-first boarding made our flight much more pleasant than we'd expected. In all my travels, it's rare for me to have two pleasantly astounding experiences in the same flight. Thank you for your improvements of bathrooms, Lufthansa!"
Contra: "Other airlines have flight attendants who are a bit warmer and more responsive to children. That's one area where Swiss Air came out on top."
Pro: "Crew was friendly. Received very filling meals. Free movies available for watching."
Contra: "We sat on the runway for over an hour with no explanation as to what was happening. At least overall, we only arrived half an hour late."
Contra: "Waste 3 hours in connecting flight."
Pro: "Entertainment and staff were great"
Contra: "It wasnt comfortable and i wasnt able to sleep at all"
Pro: "The first leg of our flight came in late, but the staff at the airport already had someone waiting for us by the gate to escort us to the connecting flight. And the staff was extremely organized and transported our luggage so that it made it to the final destination with us. All this happened in under 30 minutes. Great service"
Contra: "Not enough space in between seats"
Pro: "The stewards did their jobs well."
Contra: "Our departure was severely delayed due to airport and aircraft crew errors. This meant that I missed my connecting flight in Munich, had to endure an extended lay over, board an extra flight to Budapest and endure an even more unbearable lay over there before being able to reach my final destination in Athens. I paid for a one-stop flight and have ended up having to endure a two-stop flight with extended lay overs. I feel completely cheated out of my money and overall have had a terrible experience."
Pro: "Good staff, comfortable seat"
Contra: "The transfer from one Lufthansa flight to another"
Pro: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Pro: "Food service , steward-ess were personable, seats were comfortable, good leg room,"
Contra: "Very few good Obie's to choose from."
Pro: "I had a very short (perfect timing) stopover on my way to Bucharest."
Contra: "Dirty plane, apparently not cleaned from the previous flight, since there were crumbs everywhere on the floor.... Unfriendly crew, non accommodating, not helpful, or not even following on questions/ requests from passengers. I don't expect a luxurious meal for an economy class ticket, but the food could have been better ( and it is - with other airlines). Some fresher bread - and more eatable - would have been very good. The movie selection was poor - only old, badly rated movies. I know it can be way better than this - with other airlines. Overall I was unpleasantly surprised - very surprised."
Pro: "J Lufthansa , this was my first flight with your airline and `i am glad to say that it was an excellent experience.\The crew was superb and the comfort of both the regular coach and coach comfort was excellent. `I would highly recommend you and will return as often as possible."
Contra: "My son Adam is in Mekele Ethiopia having flown most of his journey with Lufthansa. For two days now, his luggage with his nebulizer and asthma medications has gone missing and not ONE person at Lufthansa is willing to help on their end. Since his last leg was with Ethiopian Airlines, Lufthansa is unwilling to help in any fashion or form in helping to track the luggage that flew with them over two flights. They DENY they have any responsibility to help because it's not their "policy." They wouldn't even look into their computers to see where the luggage was last seen. I am so angry that "policy" is more important to Lufthansa than actual human caring about their passengers."
Pro: "All went well. On time boarding n arrival. Smooth flight n landing"
Pro: "Every aspect of flight was great....and the amenities like real china, glassware and utensils, individual video screens with a lot of options, helpful and friendly staff from counter to crew made my first international flight memorable :)"
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "The fees for the sporting bag was out of control expensive"
Pro: "Amazing leg room, free snack and drink, free wi-fi."
Pro: "Plane was clean. Staff helpful"
Contra: "We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :("
Contra: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."
Contra: "The crew dropped the bottle to the head of my son."
Contra: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Pro: "Service, yr air hostesses are so polite."
Contra: "Food was too little for dinner and breakfast both"
Contra: "I missed my flight because of the delay in Zurich"
Pro: "From start to finish there were no hiccups. It was a pleasant journey."
Pro: "Everything was awesome best flight i had in my life."
Contra: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"
Pro: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Contra: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Pro: "Special kosher meal was good!!!"
Contra: "Would like access to coffee more often. :) Internet/wireless did not work for entire flight. Aisles super small. Overall - great experience!"
Pro: "Nothing so far"
Contra: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"
Pro: "I like everithing was great . Thank you ."
Contra: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Pro: "Macedonian staff were very helpful when I arrived early to get me checked in and situated"
Contra: "muffin for breakfast ?"
Contra: "Service was bad"
Pro: "Flight crew & overall experience was positive. Meal & entertainment were good."
Contra: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Pro: "Great airline, everything on time,exelent service, great staff, good food"
Contra: "Everything was fine"
Pro: "Flt was great - service was great"
Pro: "Flight was good and everything worked out perfectly."
Pro: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Contra: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Contra: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Pro: "Got to destination safe and sound and was thankful for that!"
Contra: "Boarding was messy. Food was ick- "chicken" tasted like a grade d boiled chicken nugget, terrible texture. Ladies on flight were kind, although not terribly helpful. Movie selection was pretty small and lots of Rated R movies, hard to find anything in the middle (not kids, but not adult)."
Contra: "The flight was delayed but due to efforts of the pilot we were on time!"
Pro: "they asked me if I wanted an upgrade to business class - nice"
Contra: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Pro: "On time, smooth flight."
Contra: "Boarding area cramped, all classes and rows boarded at same time."
Pro: "Plenty of leg room in economy. Will fly again."
Pro: "Flight crew was pleasant, calm, and efficient."
Pro: "Good movie selection on flight"
Contra: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."
Pro: "food was fine"
Contra: "to small seats"
Pro: "Service was spectacular. The United crew was awesome."
Pro: "Everything seemed all right"
Pro: "Wonderful experience"
Pro: "The entire experience was a joy. I was upgraded to business class and the difference was noticeable. I was comfortable and suffered no ill effects after. Much different that my trip home."
Contra: "There was nothing I didn't like"
Pro: "Clean, smooth and on time"
Contra: "Seat was small and narrowed with no leg room at all Worst I've ever seen"
Pro: "Crew was nice, plane was new and clean, flight was safe with no issues"
Contra: "Plane was so small, I had a feeling I was on a low cost carrier in Europe. Even carry on couldn't fit above in the bins. This is very disappointing for an airline that used to be great. That plane was like the bottom level of the Titanic where people were squizzed in. Upon arrival in Vienna getting off the plane we had to take the stairs and the bus to the terminal - that's how small the plane was. Just awful."
Pro: "Overall the flight was better than most. The crew was friendly, competent and as attentive as coach allows these days. I appreciated the attendant who asked the man in front of me to put his seat back up during the meal. The little red pillows were great - big enough to be useful and comfortable. Although we chose not to watch a movie, we were impressed with the offerings. Comfort on a long flight in coach is a thing of the past but we knew that when we chose to fly that class."
Contra: "Most of the crew was great (hence the five star rating) and the flight in general was at least on a par with competitive airlines but we did have an unpleasant encounter with a young man who we were told was the purser. When my husband asked about what seemed to us like a very high level of security (including dogs on the gangway as we boarded the plane), this young man replied in a very condescending manner,"It's America. You tell me". Well, we are Americans, not always in agreement with our country's actions and attitudes, but that comment was needlessly dismissive and hostile."
Pro: "Great plane good price for plane ticket."