Really enjoyed flying on Turkish Airlines. The flight was full but the seats were comfortable, the airplane modern and good entertainment. The food selection could be a little better but all in all the flight was very good.
Pro: "Everything was comfortable and the crew were lovely."
Pro: "it good but the food should be better"
Contra: "don’t know"
Pro: "Everything was good"
Contra: "1 hour delay due to weather"
Pro: "the crew was good. The seat were not comfortable"
Contra: "food could have been tastier"
Pro: "fantastic food test"
Contra: "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
Pro: "Food was tolerable. Good cabin temperature. Good lumbar support and pillow."
Contra: "Horrible leg space on the first leg of the journey. Air hostess we'e very inattentive. Asked for a blanket 3 times and still didn't get it. Also they had a poor attitude. Power outlets don't work on multiple seats. Oh and again no leg room. Zilch."
Pro: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Contra: "There was nothing really to dislike here."
Contra: "A 30 mins delay"
Contra: "Flight delayed more then an hour without anyone knowing anything about it."
Contra: "Huge delay on the flight + no power for part of the waiting in the field + very bad information in the airport about where to find the gate Overall a terrible flight experience"
Contra: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Contra: "The process to get into the plane at Istambul was horrendous. It took forever to process the passengers."
Pro: "They boarded on time, took off on time, and the service was friendly."
Contra: "Nothing really."
Pro: "One of my fave airlines now Great seats, services, staff Turkish coffee in the air!"
Contra: "they keep the cabin a bit too hot, need to ask them all the time to make it colder"
Contra: "Too hot inside the plane. The back of my t-shirt was wet from sweat."
Contra: "I have a flight that i booked to istanbul for my self and my fiance over 1000 and was not refunded anything when it was not my fault rhat i could not go to istanbul.on holiday with fiance meeting me there ..visa were stopped because of politics and turkish airlines and Yamaha .com would not refund my money terrible way ro steal off people"
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "The way flying was meant to be."
Pro: "Finally loved that they had a vegan sandwich for me!"
Contra: "We were supposed to land with an hour and a half till my next flight. We landed and they were already boarding my next flight. It was very slow getting off the plane also. Took forever to pull up to be able to let us unboard."
Pro: "The food and the crew were great!"
Contra: "The way they do boarding makes you feel like you are being loaded onto a cattle car."
Contra: "Headphones did not work"
Pro: "The plane was better then the usual"
Pro: "The crew was kind"
Contra: "Boarding was delayed. We were told we would make the flight which we didn't. We had to spend 12 hours at the airport to await the next plane to Batumi. We were given lunch vouchers but what it applied to was substandard"
Pro: "All aspects of the flight were flawless. Lounge in IST is always a great addition."
Pro: "Friendly airline and super organized and efficient from start to finish. By far the best airline our group has flown with!"
Pro: "It was my first time flying with Turkish airlines. I was surprised that economy class was treated like first class in other airlines. I felt like a queen! The food was just unbelievably good (usually I'm not excited about food on planes). I can't imagine what experience you get in actual first class then. Great job! Please, never change it!"
Contra: "The boarding starts an hour before departure. It's overkill. But if it makes you do your job the way you do, that's awesome."
Pro: "The seats reclined very far and were super comfortable! I never sleep on planes and I slept the whole 13 hour flight. The staff was so friendly and made sure you were as comfortable as could be. The food was delicious and they give you a menu so that you can make a selection."
Contra: "One of my meals they ran out of the pasta so I had to eat rice meal instead. Nothing too crazy but I was a little disappointed."
Pro: "Once again an extremely enjoyable experience. will continue to fly Turkish air"
Pro: "The flight and in-flight services were good."
Contra: "Flight was delayed by 2 hours with minimum information and no apology. We missed our connecting flight and the ground staff in Istanbul was not very helpful. The people at the so called Welcome center/care point were fownright rude."
Pro: "My mother's luggage was lost and arrived to us ripped the next day and i emailed them yet no compensation has been made and no one has replied to the email."
Pro: "Even on short flights they still provided lunch and beverages, which unfortunately you don't get on such short flights (less than 60 min) with most companies. Still they maintain their service impeccable."
Pro: "The flight was good. The boarding was appalling."
Contra: "There were enormous crowds at Sabiha Gökçen airport. The flight connections were late due to bad weather, and I nearly missed my connection to Brussels. There was no information and no help, and the gate was already closed. The people at the ground terminal knew no foreign languages. All they could say was 'I do not know. This is not my responsibility'. Completely disorganised."
Contra: "Canceled the outgoing flight"
Pro: "Able to rest & crew very pleasant"
Contra: "Thought we might miss our next connection as it was tight, but we made it."
Pro: "New plane. Excellent quality and quantity of food. Amenity pack, Nice entertainment selection. Good value for cost!"
Contra: "Wish it had a little more room, but I am a tall person. I do not believe any other airline provides more in economy, so really should not be a concern."
Pro: "Everything was good"
Pro: "I booked a round trip flight from IAD to NUE with stay over in IST. Try to make change flight date IST to NUE. I was told by the Turkish air agent to buy a new on way ticket from IST to NUE and use the origenal ticket from NUE to IAD and I did. The the nightmare begun when I try to get back to back to iAD. I was told my ticket was cancelled and have to buy new ticket. After 7 hrs exosting fight and inconvenience when they found out that I was not easily going to be hustled out $1100+ they finally reissued my tickets. During this time I witnessed how 10-20 customers old and young were being hustled for more money and some crying out of frustration. It was one of the worst experience I've had in my 45+yrs traveling experience."
Contra: "Customer service training. Mgmt must be involved in problem solving rather than sending customers to a phone both some of it that doesn't work to talk to folks that don't know what they're doing nor have the authority to mak decision."
Contra: "The plane was very cold"
Pro: "Staff are nice."
Contra: "Istanbul airport is confusing."
Pro: "Foods and the staffs attitude"
Contra: "Small food/entertainment selection, jarring landing, inattentive baggage handlers."
Pro: "The food on board was first class"
Lufhtansa app does not work well
Flite left Newark 50 min. late, check in at gate was pandemonium. Didn't call sections by rows or seating classes. Food on flite was worst ever & I have flown as a passenger for exactly 60 yrs this yr. When you asked the cabin crew they brought you the wrong drinks. Then with late arrival Munich the plane had to circle 2x so alot of people with connecting flites into eastern Europe were SOL. Lufthansa really has dropped their level of service.
Pro: "There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped.."
Contra: "Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats."
Pro: "Young crew, with positive attitude and very kind and helpful."
Pro: "The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t."
Contra: "Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future."
Pro: "We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight."
Contra: "The snack sandwich was freezing cold..."
Pro: "Very accommodating staff"
Contra: "breakfast served was still frozen."
Pro: "Comfortable and Clean"
Contra: "More direction once crew knew the connecting flight would be lost, especially to minors"
Pro: "Good timing, on time"
Contra: "RUD Stop very disruptive to sleep. Especially with little kids. Connection flight at FRA was very hectic. Asked numerous airport personnel for help and extremely rude, including yelling at us unprovoked. Business lounge had no kids area and very clinical. BA business more warm."
Pro: "The crew were very friendly"
Contra: "The plane was was much too hot. It did not reach a comfortable temperature for my wife, who runs cold, for at least 4 hours."
Pro: "Cree was fantastic from check in to boarding"
Contra: "Drinks served before food"
Pro: "Friendly crew, great in flight beverage and snack service, bassinets for babies, comfortable flight"
Contra: "Play area for babies in economy class"
Pro: "Nice to have more legroom, crew was egficient and accomodating, they treated a sick passanger in the row in front of me with great empathy and professionalism."
Contra: "The comfort and the food"
Pro: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Contra: "Some of the other passengers were annoying"
Contra: "Had two stop over in Germany so they wont let me board stating need German visa. Requested for rerouting from FRA to USA direct, but lufthansa did nothing to help other than make me stranded had to travel with totally different airliner. Horrible experience with them..."
Pro: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."
Pro: "Friendly and professional crew, toys for the child."
Contra: "My luggage was lost and not located"
Pro: "The seating configuration was ideal (2-3-2)"
Pro: "Personel went out of their way. Flight wqs comfortable and smooth."
Contra: "I loved the flight to Nurnberg and back to Atlanta, Georgia, USA."
Contra: "Had seat next to 2 big ove weight people so I only could use half of my seat :("
Pro: "We were traveling to cancun, the best part is we picked up our bags just in our final destination."
Pro: "Had ridiculously long bus ride from terminal to plane. Plane was parked on the outer reaches of the airport. This happens far too often on Lufthansa when connecting in Franfort. Build more gates!!"
Contra: "Business clsss sweats on A321 were coach seats with the center seat left empty. Not sir it is worth the higher fare."
Contra: "Comfort was good because flight was not full and I didn't have someone sitting next to me. Otherwise the seats are too cramped and crowded in Economy. Also had to call to find out if I had to pay for seat assignment. Couldn't find information on website. Had difficulty finding correct phone number and getting through to customer service."
Pro: "Well in time"
Contra: "We were not offered veg and non veg options. We were only offered a vegetarian meal. A minute later, the gentleman behind us was presented the two options. We disregarded this on the first flight, but when it happened on the next flight similarly, we asked if we could get our children the chicken meal. The air hostess explained they had no more. But she presented the two options to the fellow passenger behind us. We were extremely offended by the way we were treated. The airlines offers no entertainment for children as do other airlines. In fact, one air hostess went so far as to ask me to tell my Lil one to MUTE the volume of his ipad."
Contra: "Standing outside of the plane in the freezing hail, when my clothing was completely unequipped for it"
Pro: "I loved flying with Lufthansa , amazing airline"
Contra: "Terrible boarding. Finally we were almost 1 hour delay in departure"
Pro: "The food was great and the crew was respectful and helpful."
Contra: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."
Pro: "Good things: 1. The boarding process is very great. The staff doing check-in is very professional. 2. Food on the plane is good, I choose beef stack."
Contra: "Things I don't like: 1. My seat was the 1st-row aisle seat. OMG, the seat is extremely small, my legs were very very uncomfortable. I would rather sit another regular seat instead of the 1st-row aisle seat. Usually, I sleep on the plane during whole flight, but this time I could not sleep at all. 2. There was a curtain which separates the business class and economic class. As the 1st point, my seat was the 1st-row aisle seat, so the curtain hit me every time the crew went through the curtain, which is extremely annoying. 3. The Entertainment screen is so difficult to use, either hard to touch or so slow."
Pro: "Crew was attentive. Snack and beverage options were good."
Contra: "aisle seemed narrower. Got bumped several times as people walked by because there just wasn't much room."
Pro: "Smooth flight. Competent, friendly crew."
Contra: "Nothing. Great flight"
Pro: "There was very little if anything positive"
Contra: "Delays led to missing connecting flight. Delays could've been avoided. Staff were unhelpful, noncommunicative and poorly informed."
Pro: "Flight did not happen went to frankfort"
Pro: "NOT MUCH. LEFT, GOT THERE ON TIME. SMOOTH FLIGHT."
Contra: "SEATED, TREATED LIKE CATTLE. VERY UNCOMFORTABLE DUE TO NARROW SEATS. GAVE US TWO MIDDLE SEATS IN FOUR-SEAT CENTER. WANTED $35/EA TO PRESELECT SEATS, ONE-WAY. NEVER AGAIN IF I CAN HELP IT....."
Pro: "The crew was very kind and made their beat efforts accommodate our requests or help us with the issues we experienced in our seats. I was also pleasantly surprised by the quality and taste of the food served during the flight."
Contra: "The entertainment system in my seat was not working. The crew was very helpful in terms of trying to fix the issue, but unfortunately the system was not fixed. The seats were difficult to push back. We tried several times to push back the seat for the passenger travelling with me, however the seat would not go as far as everyone else's. Unfortunately the flight was not as comfortable for her as it was for the rest of my party traveling with me. For such a large aircraft, Lufthansa should consider boarding economy by seat section. For example, starting with the persons who sit in the back first and then forward. It would speed up the boarding process and alleviate any lines in the aisles in the aircraft. Last but not least, my parties baggage was not transferred during our quick layover from Frankfurt to Krakow. Priority should be given to passengers whose final destination is not Frankfurt. We found out that our luggage's remained in Frankfurt when our names were called by baggage pickup in Krakow. The attendant who was helping us was very cold and treated us as of we were the ones who caused this inconvenience through his tone of voice, as well as his short comments. Lufthansa needs to work on their customer service in Krakow. We were rushed by the agent and it seemed like he wanted to get rid of us asap even though there was no line. We needed to understand where our baggage was and the options available to us, especially because our baggage was carrying important items for my sister in laws bacholerette party that night. We left not knowing when we were going to receive our luggage or if it would even make it to Krakow that night. We called the Number provided to us several times during the Day, however the line did not seem to be actively monitored by an individual. The website we were provided to track our luggage offered little to no insight on the whereabouts of our luggage. We finally found out that the luggage had arrived in Krakow and would be sent by carrier. The carrier arrived late in the evening, right before we were leaving for the bachelorette party thankfully. Better communication in these types of situations would greatly alleviate the stress one feels when their luggage is missing. Aldo surprised that the airline doesn't distribute a care package (I.e. toothbrush, paste, facewash) to passengers whose luggage was left behind."
Pro: "Even though the flight lasted 12 hours, it was enjoyable. I feel like the crew put the best effort in order to make passengers feel comfortable. They served two meals and two snacks. Beverages were distributed many times. The leg room and the entertaining system were great. I would love to take another flight with this company in the future."
Contra: "I cannot think of anything."
Pro: "On time."
Contra: "changing seat assignment"
Pro: "Food was good."
Contra: "I'm very uncomfortable when I don't have clear access to the aisle. I asked the gate agent if she had any aisle seats available and she said no. So I asked if there were any upgrade seats available and she said yes for 300 Euros. They were actually three-quarters of the way boarded when I ask a question so realistically they wouldn't have sold that seat. But they refused give it away. So they're more interested in making money then making a customer comfortable."
Pro: "Movie selection was great, food was ok as was the service."
Contra: "Boarding and deplaning was nothing short of a cattle call. No plane ettiquette and no direction from the crew on how to properly deplane. I am a 6'2" tall person stuck in between two 300+ men. Not only did I feel uncomfortable I felt unsafe. When I asked if I could upgrade to premium economy or even business it was a straight no without even looking in the system to see if their were open seats. The girl in front of me ate with her seat reclined which allowed me a whole inch of space to bring my food to my mouth. Terrible airline and terrible experience. If I could cuss in this review I would."
Pro: "The stewards were very prompt and polite. The food and wine were good"
Pro: "Pretty much everything"
Pro: "Efficient ground staff"
Contra: "There was no screen to watch entertainment"
Pro: "Friendly staff"
Contra: "- Lack of punctuality in approach and landing - The lack of clarity in messages from cockpit - The low supply of entertainment programs in the language of the country of destination (Spanish) - Accessories (headphones) low quality, which affects the enjoyment of entertainment products"
Pro: "I like the crew was very frendly, they were very helpful and accommodate every wishes I had. It was a very pleasant flight ."
Contra: "That there was a delay for over 45 min to get boarded. It would be nice to have a discount for the next time. The dinner could been some more."
2 hours delay on the plane causing us to miss our connection
Contra: "The are bin delete, and we go to plin and after siting, the change for in other ercraft. Big delay."
Pro: "Food and drinks!"
Contra: "Nothing, it was great"
Pro: "Price, availability of their ticket and they deliver a good product and the flight was on time. Excellent crew"
Contra: "Overall this trip was a very good experience. I love Aegean and use them as much I can"
Pro: "Modern, clean airplane with spacious seating and attentive crew."
Pro: "Flight was the best I've taken in a long time - comfortable plane with plenty of room between rows friendly crew and tasty food"
Contra: "Check-in was ridiculous it took almost an hour to check in even though there were not many people in front of us and boarding took a very long time"
Contra: "Food, not in time."
Pro: "Flight crew and personnel at check in were excellent and professional."
Pro: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
Contra: "It was late and missed connection. Had to buy a new tix form Aegean !!!!"
Pro: "Efficient way the flight was boarded. Crew was pleasant overall a good flight"
Contra: "I would like to suggest in your survey to have NA as a choice because there was no entertainment available on this short flight but I didn’t want to give it no stars as it would affect the overall rating. Thanks"
Pro: "Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood."
Contra: "The seats were uncomfortable for this length of flight and space very limited."
Pro: "We had a nice comfortable flight and were delighted to receive the complementary food and drinks."
Contra: "We were slightly delayed and found it difficult to understand some of the announcements from the crew."
Pro: "Free food! Very nice flight attendants"
Contra: "Chaos with boarding - should be by rows"
Pro: "This was the best airline I have flown with. The crew was excellent and we were served food and drinks on each flight. Planes were loaded from each end of the air craft so didn't take long to get people seated and off. We don't get this service with American or Southwest. Seats were tight."
Pro: "Ease of boarding and crew"
Pro: "Good service! On time!"
Contra: "not nearly enough room, despite having bought extra legroom seats. Crowded.."
Pro: "It was great to check in and save the boarding pass in my wallet. Made it easy to check in while traveling and having no access to a printer. The flight was conformable and we got food."
Contra: "The food was all meat and I am a vegetarian"
Pro: "Clean aircraft. On time. Crew very attentive."
Contra: "Seats are too close together. I could not lower my tray table without hit my stomach: I would like to see some kind of entertainment."
Contra: "The main problem is that when I bought the ticket, it wasn't clear luggage wasn't included but only carry on items. I had to pay extra. It was a surprise. I assumed that 1 small suitcase was included."
Pro: "I like the people and the crew and the plane."
Contra: "That my bags had to be checked for an outrageous price of 50 euros per bag."
Pro: "Not much. Used to be friendly, comfortable airline. "Efficiencies have taken their toll""
Contra: "Difficulty with on line purchase of checked bag lead to extreme cost (worse than Ryan Air!!!). Apparently stressed and therefore less than friendly attendants. Very tight seating. Food was quite good but hard to eat in VERY cramped seating!"
Pro: "Nice crew"
Contra: "No tv"
Pro: "Food and drinks provided."
Contra: "Small seats. Slow service at baggage drop off."
Pro: "No surprises. Routine flight."
Contra: "Its the worst airline"
Pro: "It got me to Larnacasafely."
Contra: "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."
Pro: "The fact that you boarded and unboarded on two sides of plane, so quick!"
Pro: "I like the crew on the flight only."
Contra: "I never like the unpolite coordinating with the travellers."
Pro: "Clean aircraft Legroom Polite service"
Contra: "Delayed No onboard entertainment"
Contra: "Excessive and undisclosed baggage fees"
Pro: "The crew was very friendly and I was surprised a 3 hour flight included free breakfast and beverages. Boarding and deboarding was efficient"
Contra: "Plane is very cramped (at nearly 6 feet tall my knees and legs were pushed completely against the seat in front of me) and because of my location the crew was constantly reaching over me to access food etc. Poor aircraft design"
Pro: "Flight crew was nice"
Contra: "There was zero leg room to sit down and the chairs had no cushion, such an uncomfortable time"
Contra: "No negatives"
Pro: "Snack was a light meal of pasta with melted white cheese & spinach, bread sticks, and a pastry/cookie. Yummy!"
Contra: "Plane remained on tarmac for 45 minutes before leaving causing us to be about 1 hour late."
Contra: "No entertainment on a 4 hour flight"
Pro: "Clean, smooth, on time"
Contra: "Food was not interesting"
Pro: "I am from Chile and I really appreciated the tasty red wine offered with dinner."
Contra: "Everything was ok. Staff are nice"
Pro: "Boarding was efficient but we sat on the plane for over an hour before leaving. Then when we deplaned, we were not told that we are not connected to a tube and would have to go down stairs to go to a bus which will bring us to the airport. The weather was blistering cold ! The same taxi in and out delay happened on the connecting flight to London and we arrived London at 2pm instead of 10:30am. Food was mainly carbohydrates. Entertainment was absent except for a screen showing a trailer of featured locations in Athens."
Pro: "The service was excellent."
Contra: "The fact the passenger behind me needed me to sit up straight so he could eat mad me feel bad. I suppose entertainment is not a big thing nowadays with all the choices we have with smart phone's and tablets, so not so much a big deal. But with space itn is a big deaI. I reclined my seat and Icould feel my seat on top of someone's knees. So i sat up and struggled to sleep. I suppose in a sleepy haste I reclined my seat. I was awaken to a gentleman asking me to sit my chair up so he could put his tray down to eat his dinner. I felt horrible."
Contra: "This flight was delayed by an awful 8 hours. We were stuck at the airport through the entire morning and missed half our day in Santorini. There was very poor communication between the airline and us so we were utterly frustrated at the experience."
Contra: "When I purchased the ticket the site stated one bag checked was includEd. But when we checked in we were told we had to pay an additional 35 euros per bag. We did not expect the additional expense."
Pro: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Pro: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Pro: "The flight was smooth"
Contra: "No clear signage on line formations Boarding pass kiosk was broken only one working CHAOS No one in authority assisting families or anyone else."
The flight was delayed, the aircraft was changed last minute and my partner and I got separated, though we paid for the emergency exit seats. Accidentally I spot it and then it was sorted out.
I was not boarded because i was positive on my pcr test
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "i like the service"
Contra: "water free"
Pro: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Contra: "- on board WiFi -"
Pro: "It was enough fast"
Contra: "Too much money for nothing service."
Contra: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Contra: "Gate announcement was only a few minutes before cut off!!"
Contra: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Pro: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Contra: "6 hours delay due to bad weather."
Contra: "The seats are cramped and you have to pay for snacks and water"
Contra: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Contra: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Contra: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Pro: "Good airport . Punctual flight ."
Pro: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Contra: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Contra: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Pro: "The crew was very friendly and helpful."
Contra: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Pro: "Service, smiling and attention to details."
Contra: "No kosher food."
Contra: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Pro: "Crew nice,seats ok"
Contra: "Expensive hold luggage,rip off"
Pro: "The crew was really nice"
Contra: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Contra: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Contra: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Pro: "Plane new & in good condition"
Contra: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
Contra: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Contra: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Pro: "Staff were generally sweet & approachable."
Contra: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Pro: "Comfortable seats. I chose premium price so no issues at check-in. Staff was fantastic! This was my first WIZZ Air flight. It will not be my last!"
Contra: "Boarding did not provide order as everyone crowded to the front. Needs better lines."
Pro: "The crew are always lovely,very professional,helpful and make us feel welcome"
Contra: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Contra: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Pro: "Cheap flights and convenient airport"
Contra: "Seats uncomfortable and hot"
Pro: "The flight was cheap and got you where I wanted"
Contra: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Pro: "Crew were friendly! The app for the journey is good."
Contra: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Pro: "I liked that I got to my destination in one piece."
Contra: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Pro: "The staff was fine. We arrived on time."
Contra: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Contra: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Pro: "NOTHING! !!! VERY POOR wizz air!!"
Contra: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Pro: "cheap, on time"
Contra: "no reclining chairs, no free water"
Contra: "Crampt seats, mob to board the plane, hour delay with no reason given."
Contra: "It was a full plane ride but they didn't seem to be boarding on time? After checking in we scanned our passports using the machines and then we were in what I thought was the boarding area so we relaxed and waited by the screens in a coffee shop. But when our flight gate was announced there was another passport control to get into those gates with a big line which threatened to delay our boarding. There wasn't enough room for everyone to put their bags in the overhead locker which meant there were even more delays and it felt a bit rushed to get off. When we arrived I was queuing down the stairs to get to the queue for passport control which took about 45-60 minutes to get through with no toilets. I was also charged 40 euros per person for not checking in and printing the boarding pass which is my fault, but the charges do seem excessive."
Pro: "No food or entertainment on this flight,"
Contra: "I found the luggage allowance confusing"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "That it was on time"
Contra: "On board entertainment"
Contra: "Everything good"
Pro: "Flight was 20 minutes early."
Contra: "Ryanair pricing / baggage is so rapacious but it does keep ticket prices down...."
Contra: "Was late for 1.5h"
Pro: "All but one crew member where excellent. But the one girl. Made it perfectly clear that the passengers where an annoying part of her job not a pleasure. She had a sour face on her all flight. Everyone was talking about her."
Contra: "Seating is always uncomfortable on these short haul flights."
Pro: "Price perfect, I love it. Seat great even for a very large person like me."
Contra: "Very hard landing, never hit the ground harder."
Pro: "Comfortable seats and attentive staff."
Contra: "Airport was too far and the facilities are shite. The waiting for embark is way too long and no one informs you about anything."
Pro: "Was on time"
Contra: "Better food choices"
Pro: "Quick flight, low cost."
Contra: "Didn’t follow the rules with the checked bag as was unclear. No problem, but staff member aggressively explaining over and over when understood the first time. Would rather have just been charged than getting and ear bashing. Staff were main problem, not particularly friendly. Fault with plane?"
Pro: "Crew were friendly and did their best in a bad situation"
Contra: "Flight was delayed. Gate was disorganised, like hearding cats and the poor crew were missing essentials from their food and beverage carts. Like milk for their coffee."
Contra: "The time of the layover between a Ryanair flight that requires you to check baggage and then pick up from the carousel, go through customs, and an Aer Lingus flight that you then had to check into at the Aer Lingus desk (online check in was not an option) and go BACK through security IS NOT HUMANLY POSSIBLE. This was a huge waste of time and money and I do not recommend using two airlines, especially not if it involves RyanAir and the Manchester airport. I have to cancel reservations that I will not be able to make the rest of the time I’m at this destination. Moving flights cost me €60 and missing my reservation at an escape room is an emotional cost that cannot be compensated. Very unsatisfied."
Contra: "I had to pay for the luggage which I already paid when I booked the flight through Kyak. Seats very small. One way ticket for $400 from Palermo to Milan!"
Contra: "There was a 2.5h delay!!!"
Pro: "Nothing but the price."
Contra: "Customer service is not existent! Ryan Air rep actually said to me that helping me was not her job! Closed the ticket counter before all flights were done and wouldn’t help me print my boarding pass. The flight was two hours delayed.Then the boarding was so hectic- sitting on a crowded floor in the airport waiting the board the plane. Gave no reason why the flight was delayed so long. No apology. Nothing for our troubles. Terrible attitudes and no organization."
Pro: "3 hour delay due to an Italian air traffic control strike. Not the crews fault but they handled it well, especially the captain who spoke to everyone face to face"
Contra: "The selection of food was dismal and expensive, glad ok didn't buy as the quality looked poor"
Pro: "Initial fare"
Contra: "Because of its wheels, my suitcase wouldn't fit their dimensions for gate check and they charged me 50 euros before boarding. They could have waived the suitcase through or offered to upgrade me to Priority, but they preferred to make an example of a passenger. They make you parade with your suitcase to the front of the line to "prove it." I will not fly on Ryanair again."
Pro: "Fair service for the amount spent"
Contra: "All good"
Pro: "The price, and that’s it."
Contra: "The airline had hidden regulations that if you are a first time customer will cost you way more than you think. Just be carefull"
Pro: "Boarding and flying time very good"
Contra: "Noisy passengers (stag party and 40birthday)"
Pro: "I can't think of a single good thing in that experience"
Contra: "Ryanair acted like a dust Stucker of money. Not only on the way forward they forbidded only flights from Israel (!) to bring any hand luggage at all without purchasing the priority boarding, and people were allowed with a small hand bag only (since the priority tickets finished) , but on the way backwards, after the entire airplane bought the priority ticket, the crew of ryanair acted in such a discriminating way and banned people that exceeded the bag check with less than 2 cm! It seems like the crew were determined to collect at many 50euro fines as possible from the passenger because they insisted very impolitly and brutally to measure each luggage from all possible sides, and even the luggage that fitted, they found excuses to fail them. I've rarely experienced such humiliating vision, especially due to the fact that everyone were forced to purchase the extra priority boarding and you'd expect the company to try and keep the customers, not drive them away. I can just say that with all the fines and extra payments requested by them, the total price of the flight was 100euro more expensive than the price of El AL or alitalia, same timing and with a meal and big suitcase included. All this, without mentioning the bad attitude of the crew and the extreme uncomfortability of the chairs (also purchased, obviously). To summarize, this was a very bad choice, with I will not repeat again."
Contra: "Delay on tarmac"
Contra: "I didn't know web check in before departure. So I paid 50euro. It's too expensive."
Contra: "If RyanAir reads these reviews can I make a small suggestion that would make a big difference? The plastic cups provided with drinks are tall and narrow making them unstable inflight.Simply changing to a more squat shape would increase passenger comfort."
Pro: "They charged me 50 euro for my carry on, after that I was flying with the same small bag 3 times in Ryanair."
Contra: "I want my money back because they didn't charge me before when I had travel on Ryanair, just I Italy. And they said that if I dindt pay they close the gate for me, and after I said that I am gonna paid, they laugh with the other girl, and say "she has money and she said not""
Pro: "I like that there's cheap flights from Catania to Rome"
Contra: "They were so late, almost missed my connecting flight - NO one is there to help or tell you anything. It was beyond stressful"
Pro: "Crew seemed nice"
Contra: "An hour late to arrive. Paid for priority boarding and was taxied to plane to priority boarding was waist of money"
Pro: "There wasn't much to like. Thank goodness I paid a little extra for priority boarding/seating."
Contra: "They would not even serve you free water!"
Contra: "Climbing steps in and out of plane. Dangerous with many older people with luggage. Waiting in airport with the noisy shops/people was dreadful. All the extra fees charged is sneaky. And then the constant selling on flight was deplorable."
Pro: "We were vaguely on time.. only 3 hours 20 minutes late."
Contra: "An email with some waffly documents was sent out, seemingly to cloud the fact that every person on that flight could have claimed 250€ of compensation.."
Pro: "The staff were extremely cheerful and put themselves out to make sure I had a comfortable flight. It appeared nothing wasn't to much bother. Flight was on time. Very organised."
Pro: "One of the staff in the terminal was friendly and showed us how to weigh our bags and collect the bag tag."
Contra: "Forced to check in online or face a charge. Paid €45 Euros per bag to check in. For Americans traveling between outside countries, Ryan Air has a small area on the boarding pass regarding the "attaining of a visa stamp on the boarding pass, in the baggage drop-off area, prior to boarding the flight." The rest of the boarding pass has other nonsense in larger and highlighted texts, but something as important as obtaining a visa stamp was small and obscure. The gate attendant made a stink about us not having it stamped and was trying to prevent us from boarding because of it. Our response was that no one, at any point, stated we needed a visa stamp on the boarding pass when we checked our luggage in the baggage drop-off area. I've traveled between countries before and have never experienced something like this. Additionally, Ryan Air knew we were Americans since we had to provide our passport numbers abe the country that issued them when we checked in online. You would think that they would have their systems flag Americans so that their employees know to say "hey, I see you're an American. FYI, you need to her a visa stamp on your boarding pass at the baggage drop-off area prior to boarding." Will never use Ryan Air again in my life, regardless of the supposed savings (cause in reality, there are OTHER & BETTER airlines to choose from; don't give crooks business and better to give it to their competitors)."
Pro: "It was very speedy and the crew were helpful, it was value for money."
Contra: "Due to a technical problem of the aircraft a site inspection was needed. - While waiting, the lead flight attendent, Anikó was chit-chatting in Hungarian with some passengers, sharing different information in an unacceptable, non-professional manner (how often and why Ryanair flights are delayed, how passengers act in such cases, she only had 2h sleep the previous night, etc). A disgrace both for the airline and her profession!"
Pro: "A flight as you would expect it, on time etc"
Contra: "Four hour delay leaving Stansted because the outsourced ground crew was understaffed. Abysmal."
Contra: "Website is very hard to navigate and impossible to get a hold of anyone for assistance"
Pro: "The flight arrived in London on time."
Contra: "The checking in process at Ryanair's Marrakech airport was totally awful. There weren't enough staff to deal with the passengers and when problems occurred it meant the queue just stopped moving. Despite arriving within the 3 hour window it took 90 minutes to get checked in. The girl behind the desk was very slow and had to deal with a number of argumentative passengers who should have been dealt with by a supervisor so as not to disrupt everybody else. Poor problem management"
Pro: "The flight was good and on time, friendly cabin crew"
Contra: "The boarding crew, meaning that guy at the airport, was very unfriendly"
Pro: "My children and I got seats together even though I didn't pre book."
Contra: "There would've been a £60 charge to prebook our seats together. I think this is excessive for suck a short flight."
Pro: "The plane made it to Las Palmas"
Contra: "8 drunk women shouted and disrupted other's quiet"
Pro: "Ticket availability at the last minute."
Contra: "Crew members were not particularly friendly. No smiles, thanks for using Ryan Air, etc"
Pro: "They were punctual"
Contra: "Their greed"
Pro: "flight dayed after boarding. comfortable for an ecomomy flight . no food or drinks purchesed .no entertainment on short haul flighs. overall value on a budget"