Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "Crew were very professional"
Contra: "The seats"
Pro: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Contra: "- on board WiFi -"
Pro: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Contra: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Contra: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Contra: "not charge me for carry on luggage"
Contra: "Gate announcement was only a few minutes before cut off!!"
Contra: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Contra: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Contra: "boarding process felt like herding"
Pro: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Contra: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Pro: "crew and boarding was nice"
Contra: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Pro: "We landed"
Contra: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Pro: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Contra: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Contra: "Delay on departure and no bus at arrival"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Contra: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Pro: "The crew was so helpful and nice"
Contra: "I was happy with everything"
Contra: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Contra: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Pro: "On time departure"
Contra: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Pro: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Contra: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Pro: "Smooth flight"
Contra: "No terminal connection"
Contra: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Pro: "The flight was overbooked so they took my wife of the flight"
Pro: "Nice crew"
Contra: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Pro: "Cheap flights, priority boarding."
Contra: "No meal included, no entertainment provided"
Contra: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pro: "Space. Priority Boarding"
Contra: "Strong bad smell. One hour late for departure."
Pro: "Maybe the food selection and the price of it."
Contra: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Pro: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Contra: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Pro: "The crew are always lovely,very professional,helpful and make us feel welcome"
Contra: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Contra: "The approach of you, all together, should improve, be friendly, more can do attitude...Was not good at all, think to fly again with Wizz or NOT!"
Contra: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Pro: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Contra: "The seats don’t lean back and do not have a lot of cushion."
Contra: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Contra: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Contra: "There was a delay 1 hr poor service no apology"
Pro: "Facilities are terrible! It was like stepping back in time! To use this as a stopover, is a poor decision because this airport does NOT meet the brief and does NOT warrant being used for passengers. I’ve been very polite here, I have more choice words I could use"
Contra: "Nothing! To learn that Wizz Air ‘allowed’ cabin size is so tiny was really shocking! With All the other budget airlines, easyJet, Monarch & even Ryanair my cabin would’ve been fine. This is the same hand luggage I’ve been using using for many years."
Contra: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "Quick online check in"
Contra: "The crew can be nicer"
Pro: "The crew was very good."
Contra: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Pro: "Direct flight"
Contra: "Our suitcase were lost"
Pro: "That the place reached safetly to its destination"
Contra: "Rome Line to checkin started at the entrance of the airport with no Ground staff attention or clear line marked people were fighting and cutting each other . Check in process approved our luggage for hand cary as we paid for it in advance. In the gate they suddenly decided the luggage was 1 cm larger then agreed, refused to bring a measurement tape and charged us 50 Euro in addition to send the luggae in the plane rather than hand carry. Need less to say that in the flight to Rome our luggage was approved for hand carry so clearly Rome staff were into making money.. Planes were late to take off and 1 hour late to land (that from a total of a 3 hour flight ) although not announced . In summary ground staff experience was awaful and made us decide to not fly with Ryanair air again"
Pro: "No good things to say about this flight or booking."
Contra: "Flight was delayed for more than 4 hours with no prior warning and staff would not explain why. Even tried to charge me 60€ each for not booking in 2 hours early when they knew the flight was delayed. By far the worst flight I have ever taken."
Pro: "Absolute nothing!"
Contra: "Delays and no information given about gate change. A mess"
Pro: "The crew was very warm and the seats had great room."
Contra: "There was no entertainment."
Contra: "An hour delay for take off, we were trapped in the plane"
Contra: "We got the feeling that the price is low but the company will do all it takes to FAIL the customer and make him pay more. For example, the customer must check in online. if not done properly the cost is about 100 euro more, AND the online check in procedure is not working that well, you need to press buttons several times in order for it to work (and I have a good phone), and if you give up in the middle it will cost you. More on that we did a mistake and did not purchase luggage for the way back, when we went to the desk to buy it (after standing more than 2 hours in the check in), we were told to pay 40 euros, where the price is 23 if paid online. we asked to talk to a manager and get the regular price for the suitcase, the cashier said "no problem i can call him, but then you will miss the flight..." and in the meantime there were still lots of people in the check in line... The service is very slow and not pleasant, and the crew always give you the feeling you are not ok. I understand the price is low and this is a lo cost flight, but this should not happen no matter what is the price."
Contra: "They charge Hugh fees for everything. Didn’t even bother to offer water inflight. There absolutely osavings"
Pro: "Very efficient."
Contra: "Long line; small seats."
Pro: "The staff did the best they could with what they had I think"
Contra: "The boarding was chaotic and slow. The flight was delayed. Never a fan of having to pay for even just water (especially after an hour on the tarmac waiting to take off)"
Pro: "Crew was great."
Contra: "Carry on policy. They should just make everyone check bags at ticketing ans save us the drama of doing it at the gate."
Pro: "I like checking the carry on bag"
Contra: "I paid twice for 1 bag"
Pro: "The landing"
Contra: "All, my wife needs a glass of water to take a pill and she was refused."
Pro: "I can't think of a single good thing in that experience"
Contra: "Ryanair acted like a dust Stucker of money. Not only on the way forward they forbidded only flights from Israel (!) to bring any hand luggage at all without purchasing the priority boarding, and people were allowed with a small hand bag only (since the priority tickets finished) , but on the way backwards, after the entire airplane bought the priority ticket, the crew of ryanair acted in such a discriminating way and banned people that exceeded the bag check with less than 2 cm! It seems like the crew were determined to collect at many 50euro fines as possible from the passenger because they insisted very impolitly and brutally to measure each luggage from all possible sides, and even the luggage that fitted, they found excuses to fail them. I've rarely experienced such humiliating vision, especially due to the fact that everyone were forced to purchase the extra priority boarding and you'd expect the company to try and keep the customers, not drive them away. I can just say that with all the fines and extra payments requested by them, the total price of the flight was 100euro more expensive than the price of El AL or alitalia, same timing and with a meal and big suitcase included. All this, without mentioning the bad attitude of the crew and the extreme uncomfortability of the chairs (also purchased, obviously). To summarize, this was a very bad choice, with I will not repeat again."
Pro: "There is a lady at the gate before we board the flight from rome (FCO) to tel aviv who is particularly nasty. She scrutinized and had every single person on line put their bag to be measured. She even did that with small back packs!!! Unfortunately for HER nobody had to pay extra for luggage!!! It is really the attitude. i paid a lot of money for my flight as much as a regular fligh neary $400 and yet I was still NOT allowed to take luggage. Its ridiculous!!! Had I booked with a regular airline, I would have paid similar fees and have a bag to put on the plane . Its time that Ryan air stop taking advantage of people and allow some luggage just like everyone else does. It doesn't have to be 50 lb but it can be a few pounds!!!"
Pro: "the cost"
Contra: "Boarding was late in 30 min."
Contra: "Things that went wrong; 1- gate switched at the last minute. 2- the flight departed 30 minutes later. 3. At boarding, as Americans, we were singled out and had to pay €50!! For our carry on. This was the third airline we in our European vacation. No one else was being asked and had bigger bags then we did. I told them that they had to be consistent with everyone that was going by to make sure that they also paid. But they didn't even bother to check People with European passports. We will never ever flight with this airline agin. We don't recommend it. The airplane was old. The seats were torn. And the landing was horrible."
Pro: "I ultimately got to my destination."
Contra: "- Was charged left and right until I paid twice for my ticket. I even paid to get my boarding pass. - Boarding was a mess. Passengers were blocked in a hot area, then in the stairs for an hour before boarding - Flight was an hour half late - Flight crew was rude and systematically failed to resolve a seat assignment problem. They mocked a passenger instead of admitting they were wrong about not checking for the error in the seat assignment - More of an annoyance; Flight crew was constantly selling stuff, from drinks to cheap fragrance and scratch lottery cards. In summary, Ryan Air is a scam and an embarrassment to the industry."
Pro: "The seats are roomy enough. The plane was very clean although it had just landed before."
Contra: "The flight was already late when we boarded. Even so, everyone on the plane was switching places between themselves causing additional chaos, with the flight attendants’ approval."
Contra: "We already paied "name change fee"100euro. But We had to charge 100euro again. I dont understand why they did"
Contra: "Delayed, no info, bad service on board"
Contra: "My American friend and myself were flying Rome to Palermo. The boarding line was chaotic without any sense of order. The attendant had my friend and I make sure our baggage fit into their container, along with others. An Italian man who's bag was clearly wider, was let through free of charge. They asked my friend if she was Italian and when she responded in English they said she needed to pay the 55 Euro fee. The only other people who paid besides my friend and I was a family of four from England even though it was clear that other larger bags were let in. Save your frustrations and pay extra for a more professional flight!"
Pro: "The Price"
Contra: "Since the moment of the Check in at the Counter. The attendant was extremely UNPOLITE. Insisting that I must have brought a printed boardng pass. I had to explain several times, that I tried to do it on line and even bought a few more things for my ticket, but I could not get a Ticket to print because the system kept on telling me that as the passport was not european I had to go to a Counter. The attendant was not happy with my answer and kept askng for it. I then told him that as a customer of Ryanair I can not manage your system. And he even replied by saying. Qoute " I have nothing to do with Ryanair. Then at the moment of boarding. Once we were let through BP control, then The crew kept us waiting in different stages All in All around 45 mins, which of course lead to delay in flight. Then on board, the crew was having difficulties with the service even to the point that they could not take our payment with an International Credit Card"
Contra: "Despite meeting the required measurements, my friend and I had to pay for our carry on bags at the gate. We were told at the check-in that our bags were ok. This is unacceptable and cost an additional 110 Euros. There was zero flexibility, and our bags DEFINITELY would have fit. Additionally, there were others with same sized carry on luggage that were allowed to stow it in the overhead bins. The "money saved" with Ryanair is not worth the inconsistency or headache."
Pro: "Not much after having to pay 200 extra euros"
Contra: "We had to pay the normal check in fee (50 euros per person), this one was on me, since I didn't pay enough attention, I don't get why it has to be 50 per person though. We also got to pay 100 euros for our luggage (two carry on bags that had no issue in other airlines). To our surprise, the bags didn't fit in the metal cage they use to size baggage. We ended up paying since we had to fly but then when we were boarding we saw other passengers with the same bag size as ours, so this was really upsetting."
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Pro: "Crew was great, flight was on time and arrived at destination early."
Pro: "Cleanliness, polite crew, on time departure and landing. Good price."
Contra: "Priority boarding line....weird spit behind columns @ the gate, like we were hiding... uncomfortable spot, no chair / bench to sit for elderly passengers."
Pro: "I liked nothing about the airline, the service was horrible everyone was rude . They changed time and gate with no notice as the entire flight was running around airport looking for flight/ help..."
Contra: "Many adds and sales going on during flight"
Pro: "Not much"
Contra: "We were stuck on the plane for about 40 minutes after takeoff with no AC because they couldn't start the engines? I am not really sure if that was the reason they gave us zero communication..."
Pro: "Boarding was very slow. I didn't understand why practically everyone was in line at least an hour before the doors opened, since we all had an assigned seat! On the way back from Rome they changed the gate 3 times up until 45 minutes before boarding. I had never experienced so many gate changes."
Contra: "They wouldn't consider a change in ticket. Nothing said that it was non-refundable. I had the wrong date and over the phone they simply said the tickets are non-refundable. Click"
Pro: "the staff did their job and were accommodating. The plane brought me from Rome to Barcelona"
Contra: "I purchased a ticket from Ryan air the night before my flight. My first Ryanair purchase. When I arrived at the airport they held my boarding pass until I paid an additional 45 euro for a process they call checking in. The checking in process allows them to require the customer to print their own border pass and enter identifying information at least 2 hours before departure, passing inconvenience to the customer for profit. The email that contains instructions for checking in provides first the confirmation number in bold letters, then a receipt of the purchase followed by a page of advertisements and sales offers. After scrolling past these solicitations one can find a link to checking in in fine print. So far, no other low cost airline I have taken abides by this practice. (Spirit, frontier, American, United, JetBlue, southwest etc.) The boarding process did not allow for efficient queuing causing a line to form that was a couple hundred meters long that extended down the main airport walkway. The final result was a delay of 45 minutes to 1 hour after scheduled departure time resulting in a delay of transportation to city center and any connections."
Contra: "Me and my colleague were obligated to pay a 45,00 euro fee per person for not doing the check in online. This was our first and last time flying with Ryanair. I was in vacation for the last week before the flight and did not have any internet/mobile access (no internet and no mobiles for vacation). At the check in the operator told us to pay a 45,00 euro fee for not doing the check in online. I appologize but no more Ryanair for me and all of family, friends and acquaintances."
Contra: "Over charged and charged for boarding pass"
Contra: "They lost my baggage and 12 days later I still have no bag. The whole trip I had no clothes while trying to enjoy my vacation and had to endure the stress of having all of my things lost. When they filled out the missing claim report they had written down the wrong tag number. When contacting ryan air they have been no help and also their aviation services. I cannot even talk to anyone to change the number. I am disgusted at how I am being treated in this whole process and this is the most unacceptable thing I've ever been through."
Pro: "brand new aircraft... good service..."
Contra: "absolutely nothing was wrong"
Pro: "My experience was terrible from the beginning of it to the end."
Contra: "They have the worst customer service. Though we checked in advance and arrived nearly 3 hours prior to our flight, we still struggled to have a smooth flight experience, their communications skills and attitude is unprofessional. They pick and choose who they want to assist with manner & respect. It's my first flight with them & it couldn't have been any worse. Their carry on policy was radiclious! I had the smallest carry on than any one in that flight, but my bag had hard corners & I didn't want to squeeze it into their measurement to avoid damage, but they wouldn't listen or even try to comprehend as I try to explain to them. They seem to upset almost all the passengers on that flight. Their boarding process was very an organized & untimely. Unfortunately I have two other flights booked with them and if I had time and if it wasn't so expensive to book last minute flights, I wouldn't histate to cancel it and fly with different airlines."
Contra: "There is nothing include in the price other than your seat. If you have luggage its an extra wich wasn't specified when I booked the flight. For water or coffee you have to pay on the flight... No wonder they say they are cheap"
Pro: "Flight was fine; took off almost on time and landed fine. Service was cordial"
Contra: "Not used to flying this airline. Their business practice calls for 45 euros/passenger check in fee if not done online prior. With 4 of us traveling, that just added 180 euros. Then, one of our carry-ons was deemed too big, had to be checked-in for another 50 Euros. The flight was not full and the carry-on could have easily fit in the cabin where there was plenty of space left. Overall the staff felt sorry, knew it was an expensive proposition to just have a piece of paper (i.e. boarding pass), and late checked in suitcase. We will certainly avoid Ryannair all we can when traveling in Europe next time around."