Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Contra: "Lower the aircondition temp, it was hot in the plane during flight"
Pro: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Contra: "- on board WiFi -"
Pro: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Pro: "The crew was ok. The seats no conmfortable."
Contra: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Pro: "It was enough fast"
Contra: "Too much money for nothing service."
Pro: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Contra: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Contra: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Pro: "The crew was very professional and I cannot complain about that."
Contra: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Pro: "Nothing. Horrible experience overall, but what you pay is what you get."
Contra: "Pretty much everything..."
Pro: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Contra: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Contra: "Weirds sounds near first rows -- like compressor working or something"
Pro: "Prices on in flight purchases"
Contra: "Boarding was ridiculous, check in lady had no idea what an infant is and how their own app works. Suggested us to use the e-gate with an infant and angrily put us at the back of the cue. The infant wanted to breastfeed..."
Pro: "Ok flight"
Contra: "Comply with departure times"
Contra: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Contra: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Contra: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Contra: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Contra: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Pro: "The crew was very nice. The flight was ok"
Contra: "Not much of a food choice.."
Pro: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Contra: "Everything was good"
Pro: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Pro: "The flight was overbooked so they took my wife of the flight"
Pro: "It flies direct to the airport that I wanted to go to."
Contra: "Little space. Legroom & hand baggage (which had to go in hold). Family of four were not seated together. Cabin pressure change made child ill (my phone has a pressure sensor and I could see the change in pressure trigger a desire to vomit). It should be transitioned more slowly."
Pro: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Pro: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Contra: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Contra: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pro: "Space. Priority Boarding"
Contra: "Strong bad smell. One hour late for departure."
Pro: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Contra: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Pro: "So many crying children"
Pro: "Staff were generally sweet & approachable."
Contra: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Contra: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"
Pro: "The staff and flight were top knotch . Could not fault them ."
Contra: "Nothing to dislike ."
Pro: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Contra: "The airline does not have kiosk check-in. You are checked in automatically, and if you buy through a third party, your boarding pass is emailed to you. Never having flown this 'unique' airline before, we did not know the process. At the check-in desk, the clerk told us that if we couldn't show him our boarding pass, he would charge us 30GBP to print them. He was a complete jerk. After no help from him, I was able to figure out that we did have them as attachments. Never again."
Contra: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Pro: "The staff was fine. We arrived on time."
Contra: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Contra: "There was a delay 1 hr poor service no apology"
Contra: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Contra: "It was a full plane ride but they didn't seem to be boarding on time? After checking in we scanned our passports using the machines and then we were in what I thought was the boarding area so we relaxed and waited by the screens in a coffee shop. But when our flight gate was announced there was another passport control to get into those gates with a big line which threatened to delay our boarding. There wasn't enough room for everyone to put their bags in the overhead locker which meant there were even more delays and it felt a bit rushed to get off. When we arrived I was queuing down the stairs to get to the queue for passport control which took about 45-60 minutes to get through with no toilets. I was also charged 40 euros per person for not checking in and printing the boarding pass which is my fault, but the charges do seem excessive."
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "Quick online check in"
Pro: "The crew was very good."
Contra: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Contra: "Staff at check-in desk were rude. My carry on luggage was taken from me and placed in the hold even though I booked my flight long before Ryanair changed their rules about charging for carry on luggage. The sticky tab that the member of staff placed on my back has left marks all over the handle."
Pro: "like the priority lane, so that I got onto the airplane first"
Contra: "Chaotic airport Messy check in The bus was parked for almost 20 mins before heading to the plane. The flight was late for 30+mins and it was very crowded."
Pro: "I like a few other people on the same flight were informed on checking in at Rome airport that we had no luggage drop. We were sure that we had paid for luggage for the return voyage. This meant that I was charged 80euros extra. Now obviously the site for booking did not. Make this clear or so many wouldn’t make the same mistake. I think the least that could have been done would be to charge 25 euros per bag. I my husband, brother and his wife will not travel Ryanair again."
Contra: "Late taking off after a long wait in the coach taking us to the plane. Had to wait for an hour for baggage return."
Pro: "Priority boarding."
Contra: "Crammed airport shuttle buses and a delayed flight home."
Contra: "It was Delayed with out any notice. Ryan air is shocking"
Pro: "The captain (pilot) and the crew were friendly and helpful"
Contra: "2 hrs 30 min delay trapped on board without air con. I was with my son (7 weeks old) and didn’t have enough space to breastfeed and fresh air to cope with the heat."
Pro: "The crew were lovely and the Chicken tikka masala was too, it could have done with a little more chicken in it though."
Contra: "The hour delay in Rome and the heavy landing in Manchester really scared the hell out of me."
Pro: "It took off and landed safely."
Contra: "1.5 hours late. No air conditioning Cabin crew not attentive, and had the intercom turned up, so when she spoke it was like nails scrapping down blackboard. Minimal information coming from the cockpit."
Contra: "The flight was two hours delayed"
Contra: "The price of my ticket had nothing low cost. It was $300 for a one way Rome - Paris. Since I never fly with Ryan air, I had no idea you had to check in online. Otherwise they charge you a 55 euro fee for a normal check in at the airport. It’s written in very small letters at the end of the confirmation email they send you. You obviously don’t see it unless you scroll down 10 times all the way to the bottom of the email. This is called a rip off. This should be mentioned all the way at the top near the confirmation number. So I had no choice but paying that fee. I’m sure I’m not the first person this happened to. These thieves must make a lot of money with this. The other bad surprise was that the arrival airport was so far from the center of the city, I paid 120 euros with Uber to get home versus 45 euros when flying into the main Paris airports. Overall, it becomes the same price than flying with Air France."
Pro: "Shut my eyes, and woke up when the plane landed."
Pro: "Ryanair still not putting their customers first. Poor experience checking in online. Had to use online chat which needed several attempts to get an answer, be careful calling Ryanair as they charge 13p per minute"
Pro: "Nothing. Staff were pleasent enough"
Contra: "This flight was purchased on my behalf and was not chosen by me. Worst commercial flight ive ever been on. I will never spend a penny of my own money on a ryanair flight. Awful"
Pro: "The seats are roomy enough. The plane was very clean although it had just landed before."
Contra: "The flight was already late when we boarded. Even so, everyone on the plane was switching places between themselves causing additional chaos, with the flight attendants’ approval."
Pro: "Okay seats for a 2.5 hour flight and their app makes boarding and checking in easy"
Contra: "Not much it’s ryan air so no frills as you would expect. I did get effected by cancellations and lost 5 hours of my trip but they did rebook me and gave me free seat selection"
Pro: "Everything ran smoothly, arrive at the airport at 8am, was through security and check-in by 8:10"
Contra: "Ran out of vegetarian panini"
Pro: "Staff approacable."
Contra: "There was no water in the toilet.Aircondition not working well.Have to travel by bus to get into the plane.Delayed flight."
Contra: "The service is poor. They just want to rip you off. The bag price is ridiculous. When you check in they put you in separate seats do you pay. I paid for my son when we were flying out but when coming back l refused to pay. Guess what happened they allocated my 22 year old to sit on the emergency exit. The crew then came to me asking if l could swap seats with my son as he was not allowed to sit there as if it was me who had allocated him that seat. If it was the other way round they would have asked me to pay. When it suits them."
Contra: "Ryanair wouldn't let me cancel my flight, which means my money was completely wasted."
Contra: "I did call the Ryanair Airline to confirm my flight 2 weeks before I go to the tours . They told me everything was fine. But when we get to the airport today , they do charged us £180 /4 luggage, we were so mad . I NEVER think about come back to travel with Ryanair Airline and also tell to all my friends and family don't EVER trust Ryanair Airline...!!! Also we're seated separate events the next seat wasn't have nobody... So sad and so mad .... Hopefully the Ryanair Director know about this happening????"
Pro: "Flight was fine"
Contra: "Airport is an abomination, can't cope with 2 flights landing close together . Don't use it ."
Pro: "It's an affordable way to move around Europe."
Contra: "Getting to and from the airports is more expensive than the flight itself. Every ten minutes on the flight, the flight attendants come on the speaker trying to sell something else. Not luxurious flying experience but you get what you pay for."
Pro: "Ryanair is really inexpensive, I appreciate being able to fly all over Europe with such a low cost."
Contra: "We had to pay for the three of us to sit near each other (not even next to each other, just to avoid one of us sitting in the back of the plane and the other two in the front). The check-in and boarding process is total chaos, but the flight was fine once we were boarded."
Contra: "Unclear queuing at Stanstead air port, dirty plane toilets. No information given about boarding"
Pro: "Crew were fantastic"
Contra: "I hate flying"
Pro: "Friendly staff"
Contra: "Wait to get in the bus that took us to the plane where there was not enough bus to accommodate everyone"
Pro: "Ryanair professionals are soo better than a few years ago"
Contra: "To pay for water if I feel thirsty during the flight"
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Pro: "All went well,enjoyed every moment,thank-you too the crew and our save flight with Ryanair"
Pro: "Staff was friendly."
Contra: "Two hour delay and told nothing."
Pro: "The flight was inexpensive, the leg room was adequate, and the flight crew generally acted professionally."
Contra: "The www.ryanair.com site was not functioning for many hours. I wasted a couple hours trying to check in. The website is also poorly designed with conflicting information."
Pro: "Cleanliness, polite crew, on time departure and landing. Good price."
Contra: "Priority boarding line....weird spit behind columns @ the gate, like we were hiding... uncomfortable spot, no chair / bench to sit for elderly passengers."
Contra: "We were told to use the app for boarding passes-ok great except 'one or more passengers in your party may not use a boarding pass created on this app' ok fine I'll use the website. Except the website will not except any of our flight and travel or information it is it long and laborious procedure. We ended up spending over two hours attempting to get everyone in our party of four registered to check in for their flight only to have the website repeatedly crash and not send us the boarding passes . So in the end I would just warn anyone dealing with Ryan air to print your boarding passes as soon as you book your tickets and slip them into your suitcase once you're traveling and you don't have access to a business center you cannot get their website and/or their app to work correctly for you and if you don't have a boarding pass before you get to the airport they will charge you I believe the charge is €30 per person for them to print you a boarding pass even though their website and their app will not let you download a copy of your boarding pass in a timely and or easy fashion."
Contra: "The flight was delayed for an hour without any explanation"
Contra: "Unhappy about having to pay 45euros because I couldn't print boarding pass. I bought ticket in June, started travelling Sept 2nd and flight was for Sept 29th. Not having access to internet and printer during the 7days prior to the flight cost me 45euros. Thanks."
Pro: "On time. Drinks were cold and with ice."
Contra: "Priority boarders were kept standing for 20 mins in a Bis while the rest of the passengers loaded. Then it was virtually a free for all at the aircraft door. No sandwiches. Very few snack options for veggies"
Contra: "Me and my colleague were obligated to pay a 45,00 euro fee per person for not doing the check in online. This was our first and last time flying with Ryanair. I was in vacation for the last week before the flight and did not have any internet/mobile access (no internet and no mobiles for vacation). At the check in the operator told us to pay a 45,00 euro fee for not doing the check in online. I appologize but no more Ryanair for me and all of family, friends and acquaintances."
Contra: "Service was terrible. Employees were rude. Charged for everything."
Pro: "brand new aircraft... good service..."
Contra: "absolutely nothing was wrong"
Contra: "Landing was a bit bumpy but otherwise fine"