Ordered kids meals but didn't expect to get ravioli with mushrooms or wraps with peppers. both things kids barely ever touch. Same for the Quinoa salad. My own snack after 8h of light was a Roggenbread sandwhich. It didint taste bad to me but I can see how others who are not accustomed to the German Bread cuisine would not like that. I don;t know, I feel like Delta or KLM come up with way better alternatives.
All went smoothly and the service is extremely excellent 👍
Passport control in Frankfurt took a long time,luckily the plane was delayed and we could make it in time,the crew was very nice,they kept bringing drinks to keep us hydrated.Although the flight was delyed we got here on time.
This flight never happened, but Kayak would never know that because they refused to help me. If you're reading this, stop using Kayak and go directly to Google and search for flights. Then if possible, book direct through the airline. Save yourself the time, money, and pain and avoid Kayak.
Flight attendants were very rude.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
I liked the whole trip was very good. However the food is getting worse and worse in the flight from the state to Frankfort and vice-versa.
Pro: "La atención de la tripulación es la mejor que he visto. El servicio de alimentación es muy bueno."
Pro: "We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight."
Contra: "The snack sandwich was freezing cold..."
Pro: "Since I was traveling with a child we were borded first"
Contra: "The seats weren’t the most comfortable"
Contra: "Same as previous"
Contra: "My luggage did not make it"
Pro: "Crew was great! Food was good! Boarding was fast and organized!"
Pro: "Food was great and the staff were even better. We were served lunch and dinner. I watched at least 4 movies. The staff provided great snacks and wonderful company. Great flight."
Pro: "Great customer service at check in window, very comfortable and clean airplane, very good cabin crew..overall highly satisfied"
Contra: "It was difficult to leave my seat when passenger a front of me put his seat all the way to the back. Did not have that problem on other Lufthansa flights to and from Europe. I"
Pro: "Excellent service and food"
Pro: "Not much"
Contra: "Almost everything"
Contra: "Merci pour la magnifique équipage"
Pro: "Same nice crew"
Contra: "My luggage destroied"
Pro: "good flight."
Contra: "Ran a timy bit late but staff was all very nice."
Contra: "Boarding was a mess. Waiting for long time in a crowded bus to NORAD the plane then rushing out of the bus to Nita the plane with no lines and having to wait for the crowds outside the lane in a freezing temperature. Furthermore, there was no entertainment on the plane and the food was horrible. Add to this the very cramped seat space and no carry ons in the plane (unless you speak German)"
Pro: "Again the flight wasn't full so had plenty of room."
Contra: "The sandwich they offered was pretty bland."
Pro: "Staff were efficient and friendly, constantly offering juice and water."
Contra: "Boarding could have been a lot better organized they need to do it the same way Lufthansa does in Los Angeles"
Contra: "Boarding and departure was late."
Pro: "Flight Crew was very nice and helping in general. Flight was very in time and comfortable on both segments."
Contra: "Ground crew at Frankfurt was felt to be discriminatory in behaviour and we had to walk to next departing gate after waiting for our wheelchair."
Contra: "Over 30 minute delay for an hour flight! Frustrating."
Pro: "Thanks for offering kosher!"
Contra: "Fish :("
Contra: "More food favorites"
Pro: "Where is my bag"
Contra: "Where is my bag"
Contra: "entertainment was not working! the flight to Frankfurt was late and I missed the connection to rome! crew told me to run for the connection but ad the gate they told me they had already put me on a later flight! no need to run like crazy across the airport if they had me already booked me on a later flight! missed my train connection in rome to bari...asked the airport lufthansa rep. to put me on a flight to bari but they told me they couldn't do it although there was a flight available!"
Pro: "Good crew, liked the food and service. Better aircraft interior."
Contra: "Boarding was chaotic, lines weren't well controlled. Ground crew needs better training in being proactive, assertive, communicate better with tired passengers who have had to wait for 5hours in the very staid, and outdated Frankfort airport. Same problems with the headsets."
Pro: "Easy flight and on time"
Pro: "Pleasantly surprised by the leg room for economy class--albeit I'm of small stature"
Contra: "Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation"
Contra: "I was surprised that flight attendant ask to close the bins that flight will not be delayed."
Pro: "I think this airline is a very good airline, but this flight was shorter so it didn't have all of the perks of the longer ones that it usually has."
Contra: "In Lisbon we had to be bused out to the airplane to board, so it was a long process."
Pro: "More leg room than the A330-300 we took to fly from Charlotte to Munich."
Contra: "The ground crew. One young employee checking the boarding passes in Munich was rude and condescending."
Pro: "Quality of service, personable flight attendants, comfortable seats, decent food quality."
Contra: "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."
Pro: "On time"
Contra: "They ran out of food choices, so I had to go with mushroom pasta."
Contra: "At time confusion amongst the crew- received wilted salad- seemed the last rows had to take what was left over"
Pro: "The food, the crew, the cleanness"
Contra: "The company denied any responsibility for the passenger and for the full fill the trip"
Pro: "Lufthansa gets kudos for excellent food and abroad variety of entertainment options. Also, if you check in online soon after the site opens (about 23 hours before takeoff), you can select your seat from among those available at no extra cost, which is nice."
Contra: "The crew announcements in English were hard to hear or understand on this particular flight, although I did not have that problem on the outgoing flight (also Lufthansa."
Pro: "Short trip, but nice crew."
Pro: "Larger than expected in room. Lots of movie options. Food was pretty good"
Contra: "Layover was short so they said to tell the crew and they would help. They did not. Missed my connecting flight due to their delay leaving Frankfurt and no assistance given."
Contra: "You lost my luggage"
Contra: "Baby cry all the way."
Pro: "I will always try to fly Lufthansa in Europe from now on. You have courteous and capable employees and all of your systems are set up to be intuitive and straightforward."
Pro: "Crew was nice, doing the best they could under the circumstances."
Contra: "Awful food, small seats. Exactly same as economy."
Pro: "first time in the new economy plus, was a pretty good experience-- food comfort, etc."
Contra: "Being on time + quiet fellow passengers"
Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Contra: "Pointless paying for priority boarding as staff just let both lanes board at the same time"
Pro: "Staff were kind entertaining and friendly"
Contra: "Boarding was a bit long"
Contra: "Could not checkin on website for 2 days We were charged 60 Euros late checkin fee at airport."
Contra: "The crew can be nicer"
Pro: "It is the worst airline on Earth. They barred me from flight, removed my name from the system so that I can't board because they say that I can't travel with EU residence card with which I travelled to all Schengen countries with other airlines. They lied to me and didn't return my money too."
Contra: "They must obey EU laws!"
Pro: "The flight was smooth."
Contra: "Seats very hard and uncomfortable. No food or water provided unless paid for. No entertainment onboard, not even a magazine."
Pro: "There was no legroom, the sandwiches is missing (not available at all)"
Contra: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Pro: "On time flight and decent boarding process (not too much fuss over baggage size and weight)."
Contra: "Seating policy - it’s ridiculous to charge passengers to be seated together, even if they’re flying on the same booking. It only leads to on-board seating “trades” and negotiations to get people to agree to swap seats. Embarrassing!"
Pro: "They denied the me boarding,I want my money back"
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Contra: "I was charged an extra $141 because I did not check in on time. When you’re traveling the internet is not available at all time. I’m very disappointed with the service."
Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."
Pro: "They were professional and efficient"
Contra: "It was required to check in prior to arrival to airport to avoid a fee. I did not have internet access still I arrived. I had to pay 55 euro for a simple check in. Not fair to folks who do not use data for internet nor WiFi. A email could be sent 72 hours but that does not mean people check all emails or they even have access to the web. It’s not a fair or smart business move, I will not book with them again."
Pro: "The crew was very warm and the seats had great room."
Contra: "There was no entertainment."
Contra: "Flight was an hour late and they changed the gat 3 times. Boarding took a long time and was like a cattle call."
Pro: "Very efficient."
Contra: "Long line; small seats."
Pro: "Nothing. Worst travel delay of my life. How about brokering a partial refund for the EXTREME inconvenience that ruined the first 24 hours of my vacation and cost me a bunch of extra money as a result?"
Contra: "The flight was supposed to take off at 1555 hours and didn't take off until 0030 after midnight. Crazy!"
Pro: "Nothing. I would never fly this airline again."
Contra: "You literally can’t bring any baggage on the flight even thought they say you’re okay to bring a personal item and a carry-on."
Pro: "I like checking the carry on bag"
Contra: "I paid twice for 1 bag"
Contra: "Terrible service. I am writing an email to Ryanair as we speak."
Contra: "The airline made us go to the gate where there was no seating, though they knew the flight was an hour late, so we stood for an hour, before being told we had to check carry on bags in the hold, carrying computers,valuables, batteries, and drinks in our hands (not possible). Card payment on board was disabled. Payment in the currency of the departing country was impossible."
Pro: "Comfy seats and good legroom, great cabin staff. Good special assistance much appreciated."
Contra: "Flight delay but quality of service made up for it."
Contra: "The flight was one hour late"
Contra: "There was a 50 minute delay and they kept us outside in the rain and wind fir half an hour"
Pro: "Crew were good and the pilot got us there very quickly."
Contra: "Total carnage at stansted. No queues. Priority boarding a waste of time and money. Delayed over an hour. The plane turnaround was so quick the toilet hadn't been cleaned. Not hand towels. Blood stained toilet tissues all over the floor. Utterly disgusting."
Pro: "It got me home."
Contra: "Firstly, there were no sandwiches (hot or cold) available on a late afternoon flight, so the remaining food options were poor. Secondly, my £7 Gin and Tonic that I'd hardly touched slid right off the frankly useless trays and into my lap. The flight attendant literally threw me a few paper towels to help. I spent the remaining three hours of the flight soaking wet."
Contra: "Very slow to board, had to walk across tarmac, thin plastic seats that don't recline"
Contra: "My American friend and myself were flying Rome to Palermo. The boarding line was chaotic without any sense of order. The attendant had my friend and I make sure our baggage fit into their container, along with others. An Italian man who's bag was clearly wider, was let through free of charge. They asked my friend if she was Italian and when she responded in English they said she needed to pay the 55 Euro fee. The only other people who paid besides my friend and I was a family of four from England even though it was clear that other larger bags were let in. Save your frustrations and pay extra for a more professional flight!"
Pro: "Timely departure/arrival Seats and space"
Contra: "Boarding Bag to be delivered to crew while boarding. Sometimes one plans to travel with just hand baggage to meet connection flights. This should be respected!"
Contra: "You charged me an extra 150 Euro because I did not receive your e mail and could not register on line my flight. I complained at Airport in Greece and no one would assist me. I am writing the NY Times and Washington Post about your strategy to take extra $ from first time flyers of your airline. Shamfull !!!! Harris R Ghersin Professor International Business The Lubin School of Business NYC."
Pro: "Efficient, timely boarding,smooth flight."
Contra: "Nickel and dime you to death with charges. You pay extra for EVERYTHING! Also barely did any directions in English. Since it was an Irish airline I thought they would speak English on board and at gates much like Lufthansa does German. Thus no understanding of how to even purchase food or beverage on flight. Not many options to Sicily tho so you are at their mercy."
Contra: "No information from either Kayak or Ryan that I needed to finds a way to print my own boarding pass or face a $50 fee. Absurd!"
Pro: "Was not able to fill out this survey on my IPAD, but I would have given it a great rating."
Pro: "Left and arrived on time; seats were bigger than expected for basic economy though not equal to "extra" level on longer flights."
Contra: "Constant sell-sell-sell announcements, pushing everything from food/beverages (nothing complimentary) to raffle tickets. We were required to surrender a bag at boarding because cabin baggage was overbooked, but most people took theirs on anyway. While we followed the rules, we paid the penalty of having to wait for the bag to be retrieved. It cost nothing but time, fortunately. But the bag surrender before the flight was not convenient or easy to monitor. Also agree with the other reviewer that online checkin is required to avoid a fee. And the requirement for non-EU persons to have a PRINTED boarding pass was a pain. Luckily, our hotel agreed to do this for us, but many travelers don't have the option."
Pro: "I can't think of any."
Contra: "Rude gate staff at Otopeni Airport insisting I place my hand luggage in the hold until I informed them I had priority seats. The whole concept of priority boarding goes out the window as boarding was via a bus"
Contra: "We were surprised and disappointed that we had to pay 150 euros because we hadn't had boarding passes. We didn't know this. 150 seems like an awful lot, also the girl behind the desk telling us was very rude......"
Pro: "Crew friendly and efficient."
Contra: "Seats uncomfortable, did not recline, we're hard. No snack or beverage service. No audio entertainment."
Pro: "We got to Palermo so I am thankful for the pilots."
Contra: "1. We were not allowed to take our carry- on luggage on because it was said to be too bit; however other people in our section carried on bags of the same size. 2. We were put on a bus but then kept in it for at least ten minutes before we were taken to the plane. 3. The seats were uncomfortable. E plane left 18 minutes late because the boarding was handled so poorly."
Pro: "I hated everything"
Contra: "I will never fly with Ryanair again. They ripped off all my money. If I would have booked 2 tickets with British airways would have been much better and cheaper."
Pro: "The flight attendants were very funny and friendly. They were proffessional and helpful."
Pro: "the crew , arriving on time , good boarding speed"
Contra: "the landing :)"
Pro: "We arrive on time, safe."
Contra: "We have requested the empty exit seats and the stewart behave by ignoring us."
Pro: "Good for a quick flight somewhere. I wouldn't fly it long distance."
Contra: "Landing was a bit bumpy"
Contra: "Not even a drop of water provided. Never seen an airline that tries to sell you so much. Staff rude and bossy. The male attendant smelled really bad- needs to use deodorant"
Pro: "The flight itself was smooth and comfortable"
Contra: "Staff was unprofessional, gates changed with incorrect boarding time listed, delays without updates as to why, rude staff during boarding to other passengers, very low level of professional but hey, usually how it works in France so used to it."
Contra: "The passengers next to me were rude. There was no food or entertainment."