Găsește zboruri ieftine către Palermo

Pro: "Everything was comfortable."
Contra: "I can't think of anything."

Contra: "Food and entertainment cud be better"

Pro: "The meals were awesome, flight great!"

Contra: "Actually making the flight"

Pro: "Food was great and abundant. Frequent service"
Contra: "Seats are too tight for such a long flight"

Pro: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Contra: "See above."

Pro: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Contra: "I was very happy with my flight experience with Swiss."

Pro: "Crew was very friendly. Seat a pretty comfortable."

Contra: "When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance"

Pro: "I like the service, the crew and the overall experience of flying Swiss."
Contra: "I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point"

Pro: "the crew was great."
Contra: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."

Pro: "Crew were amazing."

Contra: "Boarding was not clear! We were waiting for an announcement and none came. We got up when we saw the seating area clearing out. Earlt day International departures are sheer madness. The Check-in and security lines were crazy. Will take later flight next time."

Contra: "the seat did not reclined, it was broke. travel with my wife on different seat my wife had a broken knee and they assigned a seat smack in the middle of the isle and she told me she almost past out because she could not move I had a passenger in the back that was kicking my seat every few minutes and I woke up every time I went to sleep"

Pro: "The service"
Contra: "No entertainment"

Contra: "Seat would not recline. Long fight cramped 27B"

Contra: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"

Pro: "The crew was nice, they served small sandwiches that were tasty, and the entertainment was average with only magazines, but it was a only 1 1/2 flight."
Contra: "The legroom is cramped a bit."

Pro: "Everything was very good. From the staff, to the food and comfort. Excellent!"

Pro: "Also poor this airline is overpriced"
Contra: "Long disorganized boarding process Old airplane"

Pro: "Swiss is famous for the punctuality, I actually love the airport too in Zurich, is super clean and modern, very efficient. Food on board was great in Economy as well!"
Contra: "the seats are not spacious enough. I barely had the seats in front on my basically on my laps.. a little bit too claustrophobic!"

Pro: "Excellent Service. Excellent food."

Pro: "Flight was exactly on time as described. Crew was friendly"

Pro: "Clean, modern plane, friendly and attentive crew"
Contra: "Cramped space in economy!"

Pro: "Friendly and high quality service"

Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."

Pro: "It reminds me of school dinners"
Contra: "Bland, over cooked No thought into the presentation or flavour"

Pro: "I love everything. The aircraft was spacious and clean. The crew excellent and the food very good."
Contra: "I wouldn't say didn't like something but we had to wait 40 min over the time we were suppose to take off. And this is notbody s fault but it was ind of long..."

Pro: "Seat assignment had taken into account that we had a 45 minute window to our connecting flight. Everyone very pleasant and helpful. Fantastic help to escort us to our connecting flight so we did not miss it! Did not make us feel rushed even though time was short!"
Contra: "All good!"

Pro: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Contra: "Nothing"

Pro: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Contra: "I would have loved a video"

Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."

Contra: "Very narrow seats. Seat in front reclines in your face. Terrible experience for 100% full long haul flight from LAX to ZRH"

Pro: "Comfort"
Contra: "The guy in front of me at the flight from Zurich to Newark..."

Pro: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"
Contra: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."

Contra: "People who handle Swiss"

Pro: "Everthing went as planned. Left on time. Cannot complain."

Pro: "Excellent boating procedure Friendly crew good service"
Contra: "Seats smaller, especially well the seat be afore head rest is pushed back!"

Pro: "The captain refused to turn on the AC until we were just about to leave. Many passengers were complaining. The crew refused to help or do anything. Then during the flight they kept the air flow down to a minimum so again it was boiling hot. DON'T FLY Swiss Air if you like normal temperatures!"

Pro: "Quick boarding"
Contra: "Nothing"

Contra: "The flight was delayed that made the connection very tough."

Pro: "Crew was kind and helpful."
Contra: "Seats are so narrow and led room. Another bathroom is always a plus."

Pro: "The people who work for this company are great."
Contra: "The food was terrible."

Pro: "Nothing notable"
Contra: "The crew was quite rude for the duration of the trip and too busy to help. The plane was very old and seats poorly padded- like sitting on stone. Most televisions in our section malfunctioned or didn't work at all. Staff did little to help. Unlikely we would travel on this airline again."

Pro: "Everything was perfect. Excellent food."

Pro: "Seats very confortabile"

Pro: "Great flight"

Pro: "Crew service"
Contra: "Few seats in boarding area"

Pro: "Great tasting food and lots of movies to choose from"
Contra: "Wish they would board the plane from the back to the front. Maybe that would eliminate the back up in the aisle during boarding times."

Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Contra: "Friendlier crews"

Pro: "The crew was very kind"

Contra: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Contra: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"

Pro: "Reclinable seats."
Contra: "The food!! The lights could be dimmed as it was a night flight."

Pro: "Crew was great, very responsive and hospitable!"
Contra: "more lunch choices, especially choices without dairy products."

Pro: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Contra: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"

Contra: "Don’t be late"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Contra: "Head support for 6 feet plus people on seats would be good"

Pro: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Pro: "Entertainment was amazing"
Contra: "Seats a bit hard"

Pro: "the drinks"
Contra: "seat reservation. having to pay for luggage...."

Pro: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Pro: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contra: "If I knew how to recline my seat earlier. I did try several times"

Pro: "Being fed was amazing and watching free TV was great!"
Contra: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Pro: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Pro: "Crew were great, food, entertainment, seat and everything else was great as well."

Pro: "Quick flight"

Pro: "very attentive crew"
Contra: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Pro: "The crew was very nice"
Contra: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Contra: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Contra: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Pro: "Crew was in a festive mood, the meal was unexpectedly delicious"
Contra: "Seats ok, but could be more comfy"

Pro: "Crew was excellent -kind nice and very attentive"
Contra: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Pro: "Good selection of movies."
Contra: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Contra: "Flight was cancelled."

Pro: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Contra: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Contra: "Customer service"

Contra: "infotainment was down. Lost my luggage the flight was delayed"

Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pro: "Airlines issue"
Contra: "Profiling certain customers"

Pro: "The food was excelent"
Contra: "I have to pay to pay a little more confort"

Pro: "My bagage broke"
Contra: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Pro: "Everything"
Contra: "Nothing"

Pro: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Contra: "old plane, tight and uncomfortable"

Pro: "staff was fine"
Contra: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Pro: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Contra: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Pro: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Contra: "Nothing to improve"

Pro: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Contra: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Pro: "The staff and crew"
Contra: "Nothing"

Pro: "Food and staff were great"
Contra: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

Pro: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."

Pro: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

Pro: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"

Contra: "food"

Pro: "The crew and the food were great!"
Contra: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."

Pro: "n/a"
Contra: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Contra: "Only a steward that did not help us with luggage when neede..."

Pro: "Despite being a short flight, they gave food"
Contra: "Nothing. All ok"

Contra: "Our request for vegetarian meals got lost after a glight was cancelled."

Pro: "The Delta flight service was much better than the Air France flight I took on the previous leg."

Pro: "I like the comfortable seats"
Contra: "Service lag a little"

Contra: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."

Pro: "The whole crew is so kind"
Contra: "Delta made my whole first flying experience the best."

Contra: "See above."

Pro: "Average crew. Average seat."
Contra: "They could have controlled screening babies better. They just let them scream....."

Pro: "Everything was great"
Contra: "N/A"

Pro: "Air France has the best crews! They really go the extra mile."
Contra: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."

Pro: "Everything! It was a wonderful experience."
Contra: "Nothing"

Pro: "Crew was very nice and the food was excellent"

Pro: "The crew was very gentile."
Contra: "No enterteinment on the plane."

Pro: "Entertainment"

Contra: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."

Pro: "Timely and smooth teansit."
Contra: "Food has a way to go to be appetising."

Pro: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Contra: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"

Contra: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"

Contra: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Pro: "On time."
Contra: "Did not seat together passengers, although booked and checked in at the same time."

Pro: "Quiet! No noise-canceling earphones needed. Delicious food."

Pro: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Contra: "Nothing."

Pro: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Contra: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Contra: "Leg space."

Pro: "Staff"
Contra: "We were 2h late"

Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."

Contra: "Screen broke half way through flight. Food was poor"

Pro: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Contra: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."

Pro: "The space and the people"
Contra: "Nothing"

Pro: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Contra: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."

Contra: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"

Pro: "The food, entertainment, and service. Waited for me after almost missing my flight."
Contra: "Nothing."

Contra: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"

Pro: "The airbus 380 was great and the staff very nice"
Contra: "Too mych bad smells after a few hours"

Pro: "Nothing special"
Contra: "They start serving late the apperitif before taking off and take it back right after."

Pro: "All was good we didn’t feel the time 9 hours passed easily"
Contra: "Nothing special"

Pro: "It es a good flight back"
Contra: "Items missing on duty free purchases"

Pro: "Great people"
Contra: "It was an hour late"

Pro: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Contra: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"

Pro: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Contra: "2 hours delayed..."

Pro: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Contra: "TV was too slow."

Pro: "No delays, service with a smile"
Contra: "Nothing to report."

Pro: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."

Pro: "Flight went smoothly"
Contra: "Flight left late The seats are small and crowded There are no entertainment options"

Pro: "There was enough leg room"
Contra: "The food was not very nice and the aircraft was really cold."

Pro: "Plane departed early and arrived early. No incident."
Contra: "Alitalia chose to offer no-servce flights. Not a cup of water. Passengers need to go to the back of the plane, where the attendants sit together and chat the whole flight, and ask for a (tiny) bottle. What they do during boarding is jump on anyone who would dare to place a piece of garment in the overhead bins. It comes through as a fad..."

Pro: "FLIGHT DEPARTED ON TIME AND ARRIVED EARLY. THIS IS PRECIOUS WHEN DE-PLANING PROCEDURES TAKE FOREVER (DUE TO COVID)."
Contra: "The only interaction of the crew was to distribute and pick up covid-related forms. Not even a glass of water;"

Contra: "Crew didn’t show up. They later said it that they weren’t picked up. Weak excuse since they’re probably near the airport/airline could have informed us/flight could have been delayed properly. Everyone was there, plane was locked and departure delayed by some 36-40 minutes"

Contra: "Strike delay. Very poor food. Cramped chairs. I flight entertainment"

Pro: "Ground staff"
Contra: "More baggage checking counters."

Pro: "Everything"

Pro: "Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner."
Contra: "Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times."

Contra: "Don’t let me book my seats on line and then tell me “not for this fare” ($1700) at the airport. We have special needs and were not accommodated"

Pro: "Good flight. Crew was nice."
Contra: "Better entertainment"

Contra: "This flight had the least legroom of any flight I've ever taken."

Pro: "the flight was on time"
Contra: "for sure the seats, the screens and the bathrooms. the plane was soooo old!"

Contra: "Alitalia is the worst airline company"

Pro: "I don't think I say anything I liked."
Contra: "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."

Pro: "All flights on time"

Pro: "Cheap fares and direct flight"
Contra: "Entertainment very poor. Would recommend a kruger selection of movies and preferably to be available to watch once we are on the plane waiting for take off. Economy class space limited ."

Pro: "todo estuvo muy bien!!!"
Contra: "el desayuno o como quieran llamarlo es muy pobre"

Pro: "I like that even though the flight was delayed they managed to board all passengers and get things going quickly for departure."
Contra: "Upon arriving to Rome, the time taken to land, actually getting off the plane and into the airport takes a very long time. Not much time to get to your connecting flight. Make sure you have at least 1.5 or 2 hr minimum layover time when booking connecting flights from Rome."

Pro: "short peaceful ride. Not much food could be served."
Contra: "Really bad boarding controll, contributing to grumpy patrons. Just poor management and efficiency created by the airlines with a last minute gate change, but in addition, the personnel were irratable and not well motivated or trained to manage the crowd."

Pro: "Nice new plane (Embraer), row 4 had long seat pitch"
Contra: "Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!"

Pro: "Nice entertainment, good food and staff"
Contra: "Arms rest pretty smalls"

Contra: "Boarding was late again, 25 minutes this time Seats are Too Tight"

Pro: "Crew was pleasant"
Contra: "Little hot on the plane"

Pro: "Good flight"
Contra: "Too short time between the flights, almost lose the connecting flight."

Pro: "Crew was polite"
Contra: "Late departure"

Pro: "The flight attendants were very nice. Great service."
Contra: "They left us inside the plane for more than 30 minutes waiting to depart. Then when we were close to FRA they tell us they cannot areive because of the weather and got more delayed. When we finally get to FRA, there’s no machinery to get us out of the plane because it was broken. We had to wait for them to find some stairs and then take a shuttle while raining to the airport inside."

Pro: "Muffin distribution and the cushion"
Contra: "There was the used cups and dirts left in the pocket of the seat I was assigned. It was dirty and disgusting."

Pro: "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
Contra: "Not being able to purchase any food, wine or hot drinks on board. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."

Contra: "We arrived at the airport at 9:00 to check in for our flight that was scheduled for departure at 12:15 and we were told that we could not check in until 2 hours before the flight (10:15). All of the passengers for flight AZ1466 lined up in front of a check-in counter that displayed Alitalia for our flight. At 10:45 they announced the check in for AZ1466 at a different check-in counter knowing full-well that everyone was lined up for flight AZ1466 on our line. So then everyone that was lined up at the first counter had to line up at the new counter. My wife and I were initially 3rd in line and then after we had to move we were in the very back of the line. On top of that, they only had 1 person checking everyone into economy (which was most of the people on the plane) and they also had to weigh everyone’s carry-on baggage. We were initially told they had weather issues with the snow in Rome and they did not know if we would take off on time or would be cancelled. However, I was getting e-mail messages from Kayak stating our flight was on-time. So how is it that a 3rd party travel company knew what was going on, but the crew at Alitalia did not? Afterward I had to go through security, wait on the tax refund line, and go straight to board the plane. After that we waiting on the plane for 50 minutes and did not take-off until 1:05 PM. These were the problems in short: 1. No one informed us that we could not check in at this particular airport until 2 hours prior to flight departure. 2. They did not begin the check in process until 90 minutes prior to departure. 3. We had to switch check-in lines and they only had 1 check-in person. 4. We had no time to shop or eat lunch at the airport. 5. We boarded the plane and waited until 13:05 to takeoff when we were scheduled to take off at 12:15 (50 minute delay). 6. We received no communications about delays from Alitalia (via e-mail or app). However, we received e-mails from Kayak stating everything was on time. We had no communication from Alitalia about the delay or that we could not check in early (which you could do at every other airport I have been to). We also had a connecting flight in Rome that we were concerned we would miss. We arrived at Rome airport on a delayed flight out of Marco Polo airport (AZ1466). Our 13:40 flight to JFK (AZ610) was delayed until 14:45. After we arrived at Rome airport we ran through the airport to our gate and boarded the plane. After we boarded the plane we waited until 16:10 to take-off (85 minute delay). We did not receive any communication from Alitalia via e-mail, the Alitalia app, or crew members that our flight was being delayed any longer than it already was. We planned on stopping to use the bathrooms in the airport, eat a decent lunch, and shop (which I promised my wife we could do at the airport). However, we could not do any of those things because we did not receive any information about delays from Alitalia. After we arrived home in New York the airline l"

Pro: "Easy boarding on time nice crew"

Pro: "The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra"
Contra: "The plane looked old and dirty"

Pro: "Decent flight. On time departing and arriving. Luggage arrived with us."
Contra: "Audacious prices for checked luggage. If you pay online prior to check-in €25 per bag If you pay at check in it is €45 per bag. This is downright theft by all the airlines who engage in this very profitable but nefarious activity and really needs to be stopped. First bag should be free/ nominal charge or at least part of the ticket price. (It is like a restaurant charging for cutlery and plates so you can eat . Would that be acceptable??)"

Contra: "Horrible experience with Alitalia. They boarded us on a plane that had a wheel issue, and kept us on the ground for 2 hours before they decided to de-plane us. We then had to wait in a 5+ HOUR LINE to get rerouted (nope, they won't handle these issues online or over the phone, you have to wait in line). And THEN they wanted us to wait in a 2 hour line to re-drop off our bags. We got stuck overnight in Rome and were put in a horrible Hilton Garden Inn and barely made it in time to use our coupon for a "free meal" (aka, frozen meatballs and stale bread in a buffet that had been sitting out all night). On our flight back, the food was absolutely terrible, the movie selections were old and scarce, and the seats were uncomfortable. We called to complain as soon as we got home and still have not heard back from Alitalia. I will never fly with them again."

Pro: "KLM Flying Blue App ( which I didn't get to use because they switch to Alitalia at check in)"
Contra: "KLM switched to Alitalia right at online check in time, which made things very confusing. Even the flight number changed. It would have helped if KLM would have let customers know this in advance."

Pro: "Boarding was on time for all my flights."
Contra: "KLM switched online check in to Alitalia literally right at checking time. It was extremely unnerving, and required much more time, as I did not have an Alitalia account."

Contra: "Lost our luggage from Rome to Malta. Now, 13 hours after arrival in Malta, no one can tell us where our luggage is!!"

Pro: "Friendly staff"
Contra: "No free food, even drinks need to be paid."

Pro: "I had not flown overseas in so long that I had forgotten how nice flying could be. The flight attendants were especially attentive and helpful. Not only did we get a "free" meal, but it included white or red wine if desired. I felt like I was experiencing what flying used to be like in an earlier time."

Pro: "Almost nothing"
Contra: "- Rude crew - Uncomfortable seats - Broken seats - Missed our order for Vegan meals"

Pro: "pretty comfort seats, and they give u a neck pillow!"

Pro: "Nothing"
Contra: "You lost my luggage!!!!!! Now I'm standing in a long line with other lost luggage people. Düsseldorf is not a large airport and there was ample connection time. Not the way I wanted to start my vacation. Instead of driving south now I'll be waiting at the airport all day On the flight the seat in front of me folded back all the way to my head! How does that happen?"

Pro: "The flight departed on time and arrived 35 minutes early. The flight crew was very helpful onboard."
Contra: "Tried to upgrade my elderly parents to more comfortable seats when checking in, but was told the flight was full and there were none available. It didn't appear that way after being boarded and seated."

Contra: "I tried to talk with the service desk to change my flight before the flight and the service team could not help me out because only the service desk outside security could look up other fights. I find this hard to believe and a little ridiculous that AirItalia would make their customers run around inside and outside security to switch flights. We live in a day of technology and have computers for a reason. There shouldn't be an issue why other flights can be looked up from only one computer. In addition, we boarded the plane and then we waited on the tarmac for 2 hours waiting to leave. The air was turned off and it was hot and stuffy inside the plane."

Pro: "Nothing"
Contra: "Everything. Paid premium economy, didn't even have milk for coffee, seats were horrible, food was mainly bread. Old entertainment. Snappy staff. Would never recommend this airline to anyone!!"

Contra: "Plane was late, so I had to rush for a connection in Rome."

Contra: "Worst airline company ever. Lost my baggage for 4 days although a friend of mine on the exact same flight with me received his. I'm on a snowboarding trip and they lost all my gear and basically made it impossible to enjoy my vacation. I sent 3 emails and no one has contacted me yet! I agree that these things might occur but the airline has to take responsibility for their mistakes and address the issues. WORST airline I've been to, if you are thinking of using it I double insure everything and don't count on them to be responsive!"

Contra: "Worst airline company ever. Lost my baggage for 4 days although a friend of mine on the exact same flight with me received his. I'm on a snowboarding trip and they lost all my gear and basically made it impossible to enjoy my vacation. I sent 3 emails and no one has contacted me yet! I agree that these things might occur but the airline has to take responsibility for their mistakes and address the issues. WORST airline I've been to, if you are thinking of using it I double insure everything and don't count on them to be responsive!"

Pro: "The crew was friendly and did their best to help. The flight was on time and arrived early."
Contra: "AZ 316 FCO-CDG, Feb. 1, 2017, Economy. On its Airbus A320 Alitalia has a new section with "Premium Seats". This was done at the cost of the non-premium economy seats. Pitch is unacceptable. When the food cart came I had the back of the seat in front of me 15 cm (5 in) from my forehead. I told the attendants "even cattle could not be handled like that". They commiserated and said "with the changes the we are truly going through rough times." They reseated me to an exit row. Getting a boarding pass online is also a new, unfortunate experience. I have a Platinum Card of AF/KL, which means Elite Plus in Skyteam parlance. My ticket, sold by KL, had an AF flight number. Alitalia pretends now to sell piece by piece all the advantages that are attached to the status (e.g; €8 for early boarding...). The airport personnel confirmed that the system does not allow to print the words "Skyteam Priority" or '"ELP" (for Elite Plus) on the boarding pass. They encouraged me to write to the Powers-that-be that decided to make these user-unfriendly changes. I think that Alitalia, as a Skyteam member, had signed the agreements; they have not rescinded their membership, why don't they just apply the rules? Food: a tiny portion of pop-corn! I couldn't believe it. I will avoid henceforth to fy Alitalia."

Pro: "The experience was as good as one can expect a quick flight to be."

Pro: "Same, food and crew were very good."
Contra: "Alitalia website/system was messed up, gave inaccurate information(boarding time, flight duration, landing time). Flight was delayed dramatically, boarding was an hour before takeoff. Reasonably comfortable but not clean, plane seemed old. Arrived very late to Tel Aviv, bag was ripped at baggage claim."

Contra: "Purchased ticket through Kiwi. Never will use them again. EVER! The "E ticket" didnt have: Terminal Carrier i.e. Air Italia The flight numbers Any record or reference number the airline(s) could use. Could not purchase a bag and had to pay extra at the airport Whilst clearing security Air France pulled me out of line found me to be 1 killo over, and air Italia demanded another 75 euros. Not the first time this has happened. I pointed out numerous french people passing with very heavy bags and indeed helped several women lift 20+ kilo bags on the flight into the overhead bin on this flight and others. They all were french and never were they stopped with their heavy bags "Oh" the "security" guy said "I thought you were English!" "Not so" said this Irishman "And you are racist". To no avail and all part of Air france's business plan to charge the dreaded Estranger extra. Never again will I fly Air France. Id rather take a train, drive or even walk. Very bad experience start to finish and yes so very Air France; well Air Italia too.."

Pro: "Nothing"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."

Contra: "Being on time + quiet fellow passengers"

Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."

Pro: "everything"
Contra: "nothing"

Contra: "Pointless paying for priority boarding as staff just let both lanes board at the same time"

Pro: "Staff were kind entertaining and friendly"
Contra: "Boarding was a bit long"

Contra: "Could not checkin on website for 2 days We were charged 60 Euros late checkin fee at airport."

Pro: "Good pilot"
Contra: "Chairs"

Contra: "The crew can be nicer"

Pro: "It is the worst airline on Earth. They barred me from flight, removed my name from the system so that I can't board because they say that I can't travel with EU residence card with which I travelled to all Schengen countries with other airlines. They lied to me and didn't return my money too."
Contra: "They must obey EU laws!"

Pro: "The flight was smooth."
Contra: "Seats very hard and uncomfortable. No food or water provided unless paid for. No entertainment onboard, not even a magazine."

Pro: "There was no legroom, the sandwiches is missing (not available at all)"
Contra: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."

Pro: "Niente."
Contra: "Niente.....organizzazione pessima il crew,unica spiegazione e che una giornata troppo affollata!!!! Pessina orgazione...neanche aqua oferta...tutto sulla nostra sofferenza."

Contra: "Dilated 2/5h"

Pro: "On time flight and decent boarding process (not too much fuss over baggage size and weight)."
Contra: "Seating policy - it’s ridiculous to charge passengers to be seated together, even if they’re flying on the same booking. It only leads to on-board seating “trades” and negotiations to get people to agree to swap seats. Embarrassing!"

Pro: "They denied the me boarding,I want my money back"

Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"

Contra: "I was charged an extra $141 because I did not check in on time. When you’re traveling the internet is not available at all time. I’m very disappointed with the service."

Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."

Pro: "They were professional and efficient"
Contra: "It was required to check in prior to arrival to airport to avoid a fee. I did not have internet access still I arrived. I had to pay 55 euro for a simple check in. Not fair to folks who do not use data for internet nor WiFi. A email could be sent 72 hours but that does not mean people check all emails or they even have access to the web. It’s not a fair or smart business move, I will not book with them again."

Contra: "An hour delay"

Pro: "The crew was very warm and the seats had great room."
Contra: "There was no entertainment."

Pro: "Low.price."
Contra: "Flight was an hour late and they changed the gat 3 times. Boarding took a long time and was like a cattle call."

Pro: "Very efficient."
Contra: "Long line; small seats."

Pro: "Nothing. Worst travel delay of my life. How about brokering a partial refund for the EXTREME inconvenience that ruined the first 24 hours of my vacation and cost me a bunch of extra money as a result?"
Contra: "The flight was supposed to take off at 1555 hours and didn't take off until 0030 after midnight. Crazy!"

Pro: "Nothing. I would never fly this airline again."
Contra: "You literally can’t bring any baggage on the flight even thought they say you’re okay to bring a personal item and a carry-on."

Pro: "I like checking the carry on bag"
Contra: "I paid twice for 1 bag"

Pro: "Comfy seats and good legroom, great cabin staff. Good special assistance much appreciated."
Contra: "Flight delay but quality of service made up for it."

Contra: "The flight was one hour late"

Contra: "There was a 50 minute delay and they kept us outside in the rain and wind fir half an hour"

Pro: "Crew were good and the pilot got us there very quickly."
Contra: "Total carnage at stansted. No queues. Priority boarding a waste of time and money. Delayed over an hour. The plane turnaround was so quick the toilet hadn't been cleaned. Not hand towels. Blood stained toilet tissues all over the floor. Utterly disgusting."

Pro: "It got me home."
Contra: "Firstly, there were no sandwiches (hot or cold) available on a late afternoon flight, so the remaining food options were poor. Secondly, my £7 Gin and Tonic that I'd hardly touched slid right off the frankly useless trays and into my lap. The flight attendant literally threw me a few paper towels to help. I spent the remaining three hours of the flight soaking wet."

Contra: "Very slow to board, had to walk across tarmac, thin plastic seats that don't recline"

Contra: "My American friend and myself were flying Rome to Palermo. The boarding line was chaotic without any sense of order. The attendant had my friend and I make sure our baggage fit into their container, along with others. An Italian man who's bag was clearly wider, was let through free of charge. They asked my friend if she was Italian and when she responded in English they said she needed to pay the 55 Euro fee. The only other people who paid besides my friend and I was a family of four from England even though it was clear that other larger bags were let in. Save your frustrations and pay extra for a more professional flight!"

Pro: "Timely departure/arrival Seats and space"
Contra: "Boarding Bag to be delivered to crew while boarding. Sometimes one plans to travel with just hand baggage to meet connection flights. This should be respected!"

Contra: "You charged me an extra 150 Euro because I did not receive your e mail and could not register on line my flight. I complained at Airport in Greece and no one would assist me. I am writing the NY Times and Washington Post about your strategy to take extra $ from first time flyers of your airline. Shamfull !!!! Harris R Ghersin Professor International Business The Lubin School of Business NYC."

Pro: "Efficient, timely boarding,smooth flight."
Contra: "Nickel and dime you to death with charges. You pay extra for EVERYTHING! Also barely did any directions in English. Since it was an Irish airline I thought they would speak English on board and at gates much like Lufthansa does German. Thus no understanding of how to even purchase food or beverage on flight. Not many options to Sicily tho so you are at their mercy."

Contra: "No information from either Kayak or Ryan that I needed to finds a way to print my own boarding pass or face a $50 fee. Absurd!"

Pro: "Was not able to fill out this survey on my IPAD, but I would have given it a great rating."

Pro: "Left and arrived on time; seats were bigger than expected for basic economy though not equal to "extra" level on longer flights."
Contra: "Constant sell-sell-sell announcements, pushing everything from food/beverages (nothing complimentary) to raffle tickets. We were required to surrender a bag at boarding because cabin baggage was overbooked, but most people took theirs on anyway. While we followed the rules, we paid the penalty of having to wait for the bag to be retrieved. It cost nothing but time, fortunately. But the bag surrender before the flight was not convenient or easy to monitor. Also agree with the other reviewer that online checkin is required to avoid a fee. And the requirement for non-EU persons to have a PRINTED boarding pass was a pain. Luckily, our hotel agreed to do this for us, but many travelers don't have the option."

Pro: "I can't think of any."
Contra: "Rude gate staff at Otopeni Airport insisting I place my hand luggage in the hold until I informed them I had priority seats. The whole concept of priority boarding goes out the window as boarding was via a bus"

Pro: "Nothing"
Contra: "everything"

Pro: "Crew friendly and efficient."
Contra: "Seats uncomfortable, did not recline, we're hard. No snack or beverage service. No audio entertainment."

Pro: "We got to Palermo so I am thankful for the pilots."
Contra: "1. We were not allowed to take our carry- on luggage on because it was said to be too bit; however other people in our section carried on bags of the same size. 2. We were put on a bus but then kept in it for at least ten minutes before we were taken to the plane. 3. The seats were uncomfortable. E plane left 18 minutes late because the boarding was handled so poorly."

Pro: "I hated everything"
Contra: "I will never fly with Ryanair again. They ripped off all my money. If I would have booked 2 tickets with British airways would have been much better and cheaper."

Pro: "The flight attendants were very funny and friendly. They were proffessional and helpful."

Pro: "the crew , arriving on time , good boarding speed"
Contra: "the landing :)"

Pro: "We arrive on time, safe."
Contra: "We have requested the empty exit seats and the stewart behave by ignoring us."

Pro: "Good for a quick flight somewhere. I wouldn't fly it long distance."
Contra: "Landing was a bit bumpy"

Contra: "Not even a drop of water provided. Never seen an airline that tries to sell you so much. Staff rude and bossy. The male attendant smelled really bad- needs to use deodorant"