Will never use Chicago as a connector again
Ridiculous unnecessary "extra security" checks at the gate before boarding. With mostly everyone vaccinated and everyone tested, requirement to keep the face covering on between taking the bites seemed a little excessive. Seat assignment - flying with my daughter were assigned seats at opposite sides of the plane, when asked for change was told that there were no 2 seats available together which proved to be not true when after boarding was complete.
Pro: "The crew on this flight were excellent. Friendly and professional. Attentive and patient."
Contra: "The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food."
Contra: "Self-check-in at Munich was unnecessarily complex. Same for procedure to check in luggage. Also, the passport had to be inspected twice despite being already in the secure zone."
Pro: "The food/drinks"
Pro: "This was my first time flying and I have to honestly say I enjoyed this airline. The staff is very attentive to your needs. I felt comfortable the whole flight. The pilot and flight attendants are very informative."
Contra: "I didn’t like the passenger sitting in front of me on my return flight from Frankfurt to JFK. She had her seat reclined the whole time even during meal service. I asked the stewardess to kindly ask the lady to move her seat up so I can remove my meal tray and she said to communicate with the passenger it would make things more easier. I thought that is what the stewardess is supposed to assist me with but hat is my only complaint"
Contra: "Space is limited even for a small built person. Too crowded considering long the travel time"
Contra: "We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation."
Contra: "Missed connection flight in Chicago due to a technical delay in Munich, the tank vehicle had a defect and the ground power in Chicago went out. It is now the 4 th time that we got stranded in Chicago. So Condor, Lufthansa and Chicago are getting on our shitlist......"
Contra: "Nothing to add?"
Pro: "The seat is not comfortable. although the plane was an A380, but the configuration is not as comfortable ASIANA."
Contra: "The boarding process is so poorly organized : very very long lines, just a couple of gates for security. The worst I have ever seen is at the Frankfurt airport. It is so bad that I swear I would never fly Lufthansa again. Talking about German efficiency ... nil ."
Contra: "Boarding from Nairobi was ridiculous. The plan was extremely uncomfortable."
Pro: "Service was great. Seats were spacious and comfortable. Smooth plane ride."
Pro: "Leg room, comfortable seats, staff great"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Pro: "Other than being too late it was everything ok."
Contra: "We had a very late departure but it wasn't anything Lufthansa could control"
Pro: "Flight attendants went above and beyond helping my little granddaughter who was ill with a fever. Economy Plus is very comfortable with great service. My special meal was delicious."
Contra: "Frankfurt to Copenhagen was delayed and would have been to be told prior or compensated"
Pro: "The amenities, even in Economy, were excellent. Plenty of good food and drink...included. On time departure/arrival."
Contra: "Our original seats, which we pre-selected for a $45 per seat fee, were changed, without notifying us. Fortunately, I discovered this and was able to get similar seats by calling customer service. I was told we qualified for at least a partial refund..we'll see if this happens."
Pro: "The seats were appropriately spaced for leg room. The food was simple yet palatable"
Contra: "Flight was delayed. There was not enough space for my carry-on luggage so they had to take it in the front."
Pro: "Crew is top notch!!"
Contra: "Just as first flight, old plane, cramped seats."
Pro: "plane was nice"
Contra: "Flight waited on late passengers thus leaving over 1 hour late. We missed our connecting flight which caused numerous issues."
Pro: "Easy boarding. Nice crew. Good leg room"
Contra: "The seat was so hard and my seat back was broken so I could not recline. I paid extra for these seats and it was not comfortable."
Contra: "Sno excuse for delaying a flight due to paperwork. The rescheduling was chaotic"
Pro: "Seats were comfortable in Economy section. Crew provided drinks regularly and dinner and snack were adequate. We received special assistance from staff at the airport and that was really appreciated."
Contra: "All airlines seem to serve pasta or chicken options. It would be nice to have other selections."
Pro: "Everything. Food, drinks and entertainment was great. The crew are amazing. Great flight. Pilot kept us informed of everything with delay of serving food due to turbulence."
Contra: "How long it takes you to get to Germany! But they have no control over that."
Pro: "Food On time boarding In flight services"
Contra: "Long announcements"
Pro: "The staff was good to me when I became ill on the flight with a migraine."
Contra: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."
Pro: "Good flight crew, professional, glad I arrived on time"
Contra: "No Entertainnment , no space , very small airplan"
Pro: "Crew was warm and considerate."
Contra: "Flight was jam packed and a huge guy sat next to me and made my entire flight miserable. In economy, huge guys are a big inconvinience as they spill over your space (which is already cramped). The passenger in front pushes her seat back and when i do the same, someone from behind says it makes them uncomfortable. Wish crue can take care of these situations."
Pro: "Fast and efficient boarding"
Pro: "Short flight, not much to say about it."
Pro: "The crew was spectacular. They had 20 crew members."
Contra: "Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down."
Pro: "Was on time , food is pretty delicious still."
Contra: "Flight crew . No alcohol available after the 1st! round. She told me she doesn't have it maybe later.. she never gave me after that. I always had it min 3-4 times before. My first choice is always Lufthansa but after this time I am not sure anymore, I was very disappointed with my attendant and made this trip a bad experience with them. Movie selection not so great either"
Pro: "Our attendents were clearly focused on our needs. Efficient and still very human and kind. A real treat."
Pro: "Great job in general"
Contra: "The B747 is big and takes longer to board and longer to get your bag. WIFI is expensive at about $19. Seats are cramped or that's what I felt."
Pro: "The seats are hard and we were packed like sardines in the back rows. Wish that they would pass out water more often, we were dehydrated and also cold. Choice of movies were ok. The kids movies were the best"
Contra: "Seat co figuration is awful especially for families. Got very warm on the pls rand then very cold."
Pro: "The food, the crew, the cleanness"
Pro: "Shortness of flight from Genoa to Munich"
Contra: "Layover following"
Pro: "Lovely crew."
Contra: "Boarding process was unclear."
Pro: "Great service and comfortable bed for sleeping in business class"
Pro: "Food, very well organized crew"
Contra: "No leg room, long flight"
Pro: "Flight was ok. It was short but loud. Service was good but seats were tight and no in flight entertainment."
Pro: "Unlike on US flights, a sandwich provided even though the flight was only 75 mins."
This flight from Edinburgh to Lisbon was delayed ‘due to operational problems’ by almost 2.5 hours. The Gate was changed twice so there was a lot of standing around and moving not knowing what was happening. So many delays and changes. Eventually we were allowed out of the Gate to board the plane but something was a problem on the plane so we queued outside waiting for another 15 minutes to board, so frustrating!
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "I like the extremely low price of the ticket."
Contra: "The seats need to be more comfortable."
Pro: "All but one crew member where excellent. But the one girl. Made it perfectly clear that the passengers where an annoying part of her job not a pleasure. She had a sour face on her all flight. Everyone was talking about her."
Contra: "Seating is always uncomfortable on these short haul flights."
Contra: "Niente.....organizzazione pessima il crew,unica spiegazione e che una giornata troppo affollata!!!! Pessina orgazione...neanche aqua oferta...tutto sulla nostra sofferenza."
Contra: "Flight could have been on time. Delay meant no public transport at London airport."
Contra: "AC needs to be on as the cabin was extremely warm on entering"
Pro: "Crew was nice and professional."
Contra: "Boarding is always late and take long time. Maybe come with some better system to make it quicker. I'm not happy with prices for suitcases but that kinda doable."
Pro: "Flight took off on time"
Contra: "Seats are very uncomfortable"
Pro: "Seat was fine considering the cost."
Contra: "Ok but i accidentally started queuing in the priority queue and was told that i needed to be in the other queue, even though i was there very early on. I think i should have been allowed to join the other queue at the same spot but went to the back of the other queue. Apart from that it was fine"
Contra: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."
Contra: "Stood in one line for over a half hour to find out I was in the wrong line and had to go to another line. Why not have someone asking or a few signs to direct people? Kiwi was horrible to deal with. I booked a priority flight but they only gave me non-priority but changed their documentation to look like it was priority. Went back and forth too manny times."
Contra: "1. We were told to follow ground crew to plane across tarmac and then not allowed to board once at top of stairs—poorly organized! 2. Rude and harsh cabin attendants. 3. When we arrived in Dublin, we were turned lose to find our way from the plane to the stairs into the terminal; once again poorly organized and unsafe!"
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Contra: "Delyed flight for 1h30min"
Pro: "That i made it through all this"
Contra: "People cut in the line, seats are almost wooden."
Pro: "Nothing really, it's a cheap ticket and that's it."
Contra: "Ridiculous boarding situation, expensive onboard food and beverage. Upright seats. Advanced check in always seats your group apart to encourage you to purchase seats. Budget airline that trust to milk their clients for every penny. Only use them if no other option."
Pro: "Bordeaux terminal is horrible, not enough seats. Rough landing. No ground staff at stanstead. Massive passport queues. All round horrible experience."
Pro: "Cheap tickets"
Contra: "Unclear policy regarding check-in and fees attached. Make sure you check in early online! Avoid a stupid 55€ fee! Terrible boarding -felt like cattle being herded. Rude employees. Uncomfortable seats that don't go back at all. Left the bright florescent lights on the whole time for a night flight so they could try to sell us more stuff in-flight. An hour late."
Pro: "Price. Timetable"
Contra: "Seats. The fact they put everyone in a deferent row"
Contra: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
Pro: "It's a reliable company"
Pro: "Friendly staff... Arrived in peace"
Contra: "For the low cost flight it was flawless"
Pro: "small airport so less hassle."
Pro: "Nothing, I do not like their business model"
Contra: "We felt exactly like cattle going into the cattle car ... 4 hours LATE! No employee treated us as humans."
Pro: "I got to soain safely"
Contra: "Delays 45-90 minutes at least"
Pro: "Cheap! That's why we book right? The actual flight was fine!"
Contra: "Security and immigration lines were massively busy and incredibly disorganized. The solution was just to delay the main flights. And weird up stairs then downstairs again to get to the plane. Happens!"
Pro: "Boarding using the planes fore and aft doors certainly speeds the process..."
Contra: "Seats are uncomfortable and the pitch is tight for 6 + footers"
Pro: "The steward was friendly."
Contra: "Low fare is an illusion. They forced customers to check in carryons that would have been qualified as carryon by other airlines. Any checked in bag cost $35 and there is absolutely no free check in bags. We ended up check in 3 bags for two of us. Service is super slow. In addition, if you are traveling to London, the airport they use is STN which is at least 1 and half hours from the City. There is no Uber available from that airport. Tax cost is $120+. As you can see, no matter how cheap the ticket might seem, it ends up to be very costly, no matter you are talking about money and time. Flight attendant was friendly but the Rome CIA airport service was horrible (that's where they fly out from). You first have to stay in a long slow line to get the check in bag invoice, take it to a payment counter where 3 out of 4 service people were on there phone texting while there is another long and slow line of travelers are waiting to make payment. We almost missed our flight despite the fact we got there 3 hours earlier."
Contra: "the fact that the lady who checked my boarding pass said my suitcase was alright for a carry on. just to stand in line for another lady to just walk by me and say my suitcase is to big. this was my first and LAST time flying Ryanair. I had to pay $40 to check my bag. my bag wasn't even weighed, I was automatically charged the $40. I want a refund, you guys suck"
Pro: "Good price, so one can't complain too much."
Contra: "The seats are really uncomfortable and all the drink options have an extra charge thought none look appealing."
Contra: "Late. No announcements. Tight seating."
Contra: "Had to pay 150 euros for checking at airport, even after paying extra foe seats and luggage. Boarding area is like a cattle landing shute. Ryanair is NOT suitable for american tourists in Europe. A poor experience."
Contra: "Couldn't get to flight because of national strike. Lost my money, not fair."
Contra: "Traveling with children...a bit more support would have been appreciated"
Contra: "Paid for priority boarding and reserved 1st row seats to be as stress free as possible. They had a priority line and a regular line and took both lines at the same time and herded us onto a bus. I ended up getting on the plane after 30 people who didn't pay for priority and finding room for luggage was a mess. You have to jump out of your seat upon arrival to try and gettting back to your luggage. Just know that Ryan Air is a cattle car. Seats are small and padding is long gone. I frankly expected that, but didn't anticipate the priority fee being a fraud."
Pro: "It's a cheap flight and I was only traveling with a carry on."
Contra: "I don't understand the mandatory online check-in. While traveling you don't always have wifi and it can complicate check-in. I paid 50 Euros to check-in at the airport. Boarding can also be a little chaotic between priority and other. It's not worth it to buy priority, it doesn't make much of a difference."
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Contra: "We had a 5 hour delay and were given absolutely no information. No one came to tell us what was going on, and we had to run all over the airport to find someone who worked for Ryanair to try to find help. Even when we finally located the "customer service" desk, they had no idea what was going on and were unable to help us. All they could offer was a "lunch voucher" but they sent us to the wrong café, which didn't know what we were talking about. Beyond this, the hassle of trying to figure out how much your luggage weighs while you are traveling (we had no access to a scale) isn't worth it. Would NEVER fly this airline again."
Pro: "The flight time is very accurate for both return flight. The seats are made of leather that are very comfortable. I will take Ryan air again in my next flight."
Pro: "The timing of take off"
Contra: "The staff had no idea what was going on half the time. I had to wait in 3 different lines and were told 3 different things because I didn't check in before arriving at the airport. Unfortunately, I did not have internet access nor a phone to check-in ahead of schedule. Since the airlines assumed that everyone has this luxury, it wouldn't be a problem."
Contra: "Boarding/delay etc was shambles did not get on flight had to get flight next day at my expense at cost of over £240"
Contra: "Delayed for over an hour"
Pro: "on time"
Contra: "no space, old plane, crew was rude, only fly Ryanair if there is a big price difference"
Contra: "over charged the amount for luggage by almost 100% than promised. absolutely chaotic operation and staffs. not a bit concerned about customers needs or comforts."
Contra: "I enjoy everything."