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Pro: "Departed on time. Courteous staff."
Contra: "I had a continuing flight in first class but was not allowed entrance to the first class lounge."

Pro: "The Crew were professional, friendly and comforting. The A380 Business Class is the best way to fly. Smooth journey, very comfortable reclining beds with enough room to within the bed area to move around with adequate space. The Wine list was excellent with a great choice and variety."
Contra: "Nothing to do with the flight...but Qatar could have offered an airport hotel room to their Bus. Class passengers for the 9 hour delay....we did have the Lounge, but a shower, rest and comfort after another previous 5 hour 30 minutes flight from Athens 11.30am Start to 2.00am start from Doa."

Contra: "WC size (too small) and location ( way too close to flight staff and food section)"

Pro: "Staff on the plane is fantastic."
Contra: "No option to pick a seat in economy class."

Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"

Pro: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"

Pro: "empty seat next to me!"
Contra: "more cramped than akld to doha"

Contra: "Display showed TV news, not boarding Info. Boarding Zones were announced only once, if you missed it stuck in security you have no way of finding out."

Contra: "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"

Pro: "Food was excellent. Service was excellent."
Contra: "Entertainment was limited."

Contra: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."

Pro: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Contra: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."

Pro: "the flight was empty and lots of room to get comfortable snacks and food were good boarding was easy"

Pro: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Contra: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."

Pro: "Crew"
Contra: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."

Pro: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
Contra: "It would be nice to have socks to put on for when I want to take my shoes off."

Contra: "Delayed"

Contra: "Old plane treating the Africans like poor people of no value .. All other Qatar flights have newer aircrafts"

Pro: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Contra: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."

Contra: "Cabin was too hot and not enough bathrooms."

Pro: "Not much really."
Contra: "The air craft was old, I was sitting on the exit row and the screen was loose and the window on the exit row was leaking. The food was bad and the service was poor. The flight attendant kept on forcing things on me rather than asking me what I wanted."

Pro: "I received email telling me that my fright was delayed and showed the time they told me to be at KGL airport but when I showed the airline was already left because they was no delayed. I had to book another plane to return to US which cost me $1500. Here is the email Dear Mr Muvunyi Good morning This is to inform you that your flight from Kigali QR1378 is delayed due to operational reasons, please be at Kigali Airport for check in at 4PM and check-in will close at07PM. Best regards Jeanne D’arc Uwitije Reservations & Ticketing Supervisor Tel: (+250) 252553500"

Pro: "The airline in general was good, provided a kit with socks, ese plugs,toothbrush and other essentials,good movie choices, overall customer service. They had free wifi which was amazing!!"
Contra: "We took 2 long flights one from morrocco to Qatar and Qatar to dallas. The food on the flights was not the best, one the first one they ran out of chicken meal and only had fish left which was gross, for such a big airline you would also think they give a snack in between meals but they do not.also after giving you the food it took a long time for them to pick up the tray which I thought was unusual"

Pro: "Hospitality"
Contra: "Food"

Pro: "My family did not comfortable in English talking and air hostess helped them very good with Hindi language. Increased my mom confidence to travel through Qatar airlines without any problem. Appreciate staff on board and airline service, thanks."

Contra: "The chicken sandwich was horrendous. I saw multiple people take a bite and then put it down and not eat the rest. It tasted terrible."

Pro: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Contra: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."

Contra: "food"

Pro: "Very nice"
Contra: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."

Contra: "Check in to the boarding lounge was a bit chaotic and there were a lot of angry customers yelling at airline staff. The process needs to be improved."

Pro: "13+ hour flight is never an "excellent" experienced but QA does its best. Great cabin service. Decent legroom. Food is good but not *quite* up to the standards of some competitors. Doha airport is great. Modern, convenient and clean."

Pro: "The friendliness of the crew."

Pro: "Good"
Contra: "Okay"

Pro: "Rhank you dear Qatar for excellent customer service"
Contra: "Food"

Pro: "The staff was good and food as well had a great trip"

Pro: "Crew very helpful"
Contra: "Was requested child meals at time of reservation but it was not available on the day of the flight. The crew tried their best to accommodate the kids.."

Pro: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Contra: "The food and the Duty Free shopping selection could improve a little bit."

Contra: "You charge me around $400 Australian dollar because the emigration change the trip until I get the permission to travel overseas that not my fault , why you charge me all this amount ??!! Please return my money"

Pro: "A380 - was amazing. Roomy and quite"

Contra: "I bought a ticket from Paris to Tokyo. The one they sold me was with connection in Doha. The time between connections is minimum!! Furthermore, both flights, when we went and when we returned, had more than 30 minutes delay. So in the first one, I almost missed the connection, having to run all across Doha airport, arriving totally sweat to the plane. Furthermore, I have to take care of my back as I have two cervical herniated disks, so I have forbidden to run, but I had no choice so now I'm suffering a lot of pain and started to take my meds again. really an awful experience!"

Contra: "Entertainment unit was average"

Contra: "Everything was wrong"

Pro: "The plane is nice and comfortable. Individual tvs was great."

Pro: "I liked the comfort, the crew, the food and all the rest I specially appreciate the bedroom and the meal in Doha, while I was waiting for my next flight to Kathmandu. Thanks Qatar Airways"
Contra: "I didn't like the waiting to clear immigration in Doha, I had to wait 3 hours in line, only 2 counters were opened and many babies were crying in the line, tired, exhausted with no other option than waiting. I know Qatar Airways is not responsible for this and I don't blame them but be prepared to wait in Doha, which is a beautiful airport by the way"

Contra: "The crew members are forgetful. You have to tell them twice for them to attend for any assistance we need."

Contra: "Flight was very crowded. Completely overbooked. No space in seating. Food was completely terrible."

Pro: "Very friendly crew, nice entertainment, planes are in very good condition"
Contra: "Very limited space for the tall passengers with the height over 180sm"

Pro: "Food was great"
Contra: "No place to recharge phones or computer. Too few movie choices. Poor choices"

Contra: "my preferred selection of food, wine and snacks were not available"

Pro: "Good food Hotel accommodations were okay once we had to stay overnight."
Contra: "The flight left early and left about 10 passengers behind leaving us stuck in Turkey for the night. The customer service was not good, they were extremely rude and unapologetic."

Pro: "Everything was more than perfect. Thanks Turkish Airlines."
Contra: "On board internet must be faster."

Pro: "Crew was good Comfortable seats"
Contra: "food could have been better"

Contra: "Seating too tight/ crew staff members at Istanbul airport"

Contra: "Not enough bathrooms. Very long lines to go to the bathroom."

Contra: "No, disappointments:)"

Pro: "Service was very good, an excellent selection of entertainment to stay distracted during the 13 hour flight, and a reasonable rate for the flight."

Contra: "See sbove"

Pro: "Every thing"

Pro: "Friendly and attentive staff. Timely take of."
Contra: "Again, nowhere to sit for someone with an extremely painful back, while in line. No access to water or bathrooms once waiting to board."

Pro: "With some reason, everything was smooth at Istanbul compare to SFO."

Contra: "Policy"

Contra: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."

Pro: "As with the departure, everything was smooth for those who had no carry-on laptop"
Contra: "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."

Pro: "Price, service."
Contra: "Can not take a laptop or Kindle on board (no fault of Turkish Airlines, but still an option available when flying from other places to the US)."

Contra: "We had to wait about one hour after sitting."

Pro: "Good entertainment options, and they keep you well fed with their snacks."
Contra: "The plane departed 2+ hours late, and offered no free internet so we could tell our families that we would be late. They also didn't apologize or offered vouchers for the delay."

Pro: "Courteous"
Contra: "Nice people"

Pro: "more leg room. comfortable seats. polite and friendly crew."

Pro: "Everything"
Contra: "They don't speak very well English"

Pro: "Everything"
Contra: "Everything"

Pro: "Turkish airlines is the worst of the worst."

Pro: "Worst customer service ever."
Contra: "Just don't do it. I've never been so mistreated. Everyone I met at the Istanbul airport who flew on Turkish was miserable and angry because of the way they were being treated."

Pro: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Contra: "The on-ground customer service in Istanbul was the worst experience I have ever had with humans in my whole life. They were unhelpful, rude, blatantly ignored people, dismissive, walked away from customers when they didn't want to deal with them, did not do anything to keep order when people were cutting in line after people were waiting for 4+ hours. I will avoid flying Turkish Airlines as best I can."

Pro: "Amazing service and comfortable environment. The really take care of you"
Contra: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"

Contra: "It didn't happen and I wasn't notified"

Pro: "The meals was good"

Contra: "they lost my luggage by my first stop"

Pro: "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
Contra: "Really nothing."

Contra: "Basically the wifi doesn't work on these long haul flights. It's either not connected or extremely slow. I finally gave up and didn't bother"

Pro: "Great service. On time. Friendly personnel."

Pro: "Everything"

Pro: "The steward was very nice. He let me store my special salad and pudding."

Contra: "Excellent customer service"

Pro: "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
Contra: "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."

Pro: "Friendly and professional crew. Good food."
Contra: "Boarding was stressful because of the extra security check point for us destinations."

Pro: "free large movie selection. good food with some Turkish flair. super friendly staff. power port for electronics. Istanbul is a very busy airport hub. This time, we had no delays, but we have before."

Pro: "Same as above"
Contra: "Same as above"

Pro: "Overall not a good experience"

Contra: "The plane was very cold"

Pro: "flights on time.."
Contra: "Our pre-ordered meals were not served"

Pro: "Great crew service and food. Great entertainment features."
Contra: "Wish services in Istanbul airport was better. Had to take a bus to the terminal and transfer directions and gate services was confusing and not very good. But this is not the airlines fault."

Contra: "Connection was too long to Dubai"

Pro: "It was to hot on the plane , I told them 3 times and still nothing chaged .... I don't think I fill fly with them on the future."

Pro: "The touch screens and little care packages we got once we were on the plane were great. The food was really good, too, but they ran out of one dinner option before it got to half the plane."
Contra: "The entry to the plane in Istanbul was complicated--double checking at the gate for security and then also the boarding entry. The lines were crowded and disorganized and began late. After we were on the runway, we actually turned around and went back to the gate to let one sick passenger off. the flight attendants went up and down the aisles multiple times opening bins and asking people if the luggage was theirs or not before we could leave the gate again. It was really disorganized and bizarre. The flight itself was fine. The flight attendants weren't overly friendly, and they were missing during longer stretches, leaving passengers to find refreshments on their own. Beyond that, things were thankfully uneventful."

Contra: "No complaints"

Pro: "Lost luggage"

Contra: "They cancelled my seat because of overbooking but they can not explain why? I was able to change my ticket two days later. Unexperienced staff, such a caos at the thy counters."

Pro: "Everything abroad was great, service, food, entertainment ..."
Contra: "The airport organization is abysmal.the organization of security is useless. They only accept checking 3 hrs before departure. Why on this good earth wouldn't they let people shop in the transit area is beyond me !"

Pro: "I had eaten only breakfast that day thinking they will serve lunch as soon as we board which was at 1:05 pm. But they served lunch at 4 pm and by the both my husband and I were starved. And then they come and tell us that only one special meal is available and they ran out! It was sooooooo disappointing."
Contra: "The alternate meal that they gave us when we were looking forward to eating our special meal."

Contra: "Didn't get meal of my choice. The crew was very friendly and responsive. Overall very good experience."

Contra: "They had one guy checking passports and he was being trained. Someone asked if there was anyone trying to get on the SF flight and a bunch of us raised our hands, but they didn't do anything. We had to run like OJ to make our flight. Not fun. Then the AC wasn't working while we sat there."

Pro: "All aspects except for boarding and transferring ticket..."
Contra: "Lack of Lufthansa staff at check-in. Lufthansa tickets are non-transferable."

Pro: "Good food, service. Love that toilets are downstairs"
Contra: "New planes are smaller and more cramped"

Pro: "Comfort and space comparing to my outbound flight from SFO to Munich. This plane was way older but at least there was a little bit of space. Flight attendants were very nice."
Contra: "Entertainment units kept crushing, were not responsive. Difficult to use and enjoy. Frankfurt airport - total mess at the additional passport control before going to "Z" gates. Crowd of people, huge lines, all disorganized. The control for EU passengers was not so crowded but you couldn't see it at the end of the line, so even people who didn't have to were all crowding in the same cue. Horrible experience and I almost missed my flight because of this mess."

Pro: "Airplane was clean and comfortable for economy class."
Contra: "Because I felt sick I would probably prefer to pay a little more and upgrade to a better seat if the option was available."

Pro: "staff"
Contra: "major delay, poor communication andaccommodation considering delay"

Pro: "See above. The same applies."
Contra: "See above. The same applies."

Contra: "Requested for Hindu vegetarian meal by call and was informed we would receive on flight. Got on flight to find that Hindu vegetarian does not exist. Starved on both legs of flight. That is almost 24 hours. Plane should keep extras and customer service should give correct information."

Pro: "Flight attendants were great, friendly, courteous and responsive. The relaxation and mediation program was great! Boarding was fluent and easy."
Contra: "No matter what you try to order on the airplane is totally disgusting. If it's not overloaded with cheese and tomato sauce then it's overcompensated with spices (salt or chili). I will never understand why it is so hard to provide simple, fresh and enjoyable meals. Chairs in economy are rarely cleaned up and one can see on the cushions that they are worn out and have lost their padding making the seats very uncomfortable. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. Tables were dirty suggesting they were never cleaned and disinfected. Knowing that the highest source of viruses are the tray tables and the pockets in front I would expect attention to be focused on those- it not only impacts the health of the traveler but more important that of the crew. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans."

Pro: "The crew was friendly and the boarding process was fast and simple. No food just snacks and what they had was good. Once I got to the airport there was a wheelchair at the gate and it was great because we were on the opposite side if the airport for our next flight and he was very nice to talk to as we were walking."
Contra: "It was a pretty short flight so no complaints."

Pro: "Lufthansa flights are by far the best way to fly transatlantic!!"

Pro: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Contra: "The seat didn't go back at all"

Pro: "Same as above but even better."

Contra: "None"

Contra: "The crew didn't seem quite ready for offering refreshments, and I had to go and ask for water several times. The snacks weren't very ubstantial, and having a good 4-5 hours in between meals was hard for me as I had been traveling for a long time already."

Pro: "Professional staff. Appreciated warm towels before meals. Appreciated few announcements during flight so we could sleep."
Contra: "Difficult to eat when seat backs were back in front of us. Fight attendants did not request seat backs to be raised during meals."

Pro: "Staff was very attentive and friendly."
Contra: "Seating very cramped for a tall person. Tight squeeze!"

Pro: "Excellent, helpful steward."

Pro: "Overall it was a great experience."

Pro: "keep going"

Contra: "the hot meals were aweful"

Contra: "Too cold"

Pro: "See above"
Contra: "See above"

Contra: "Boarding was delayed by 30 minutes but they did not inform us of the delay so everyone stood in line the entire time."

Pro: "Wonderful overall"

Contra: "seat did not recline at all,"

Contra: "Delated and boarding was a mess"

Contra: "This long haul flight was on an Airbus plane with five restrooms in the basement. There was not enough space to accommodate people waiting in the basement so people had to stand on stairs or by the galley. Flight attendants kept on telling people not to do so but there was simply not enough space."

Pro: "The services, movie selection and food"

Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."

Contra: "Big Screen at front of cabin when I am 2 rows behind kept me awake Boarding was a mess, not really enoughpreboarding space to hold everyone. Organizers were rude and signs were confusing."

Pro: "All"

Contra: "Too hot and stuffy. No air."

Contra: "It was long terrible 24 hr journey with a pregnant wife"

Pro: "Flight went well, the free entertainment was great, flight attendants came around on a regular basis with refreshments. The overall experience was good."
Contra: "For the most part, the flight attendants were great. But there were two in particular on my flight that could haves used some lessons in manners."

Pro: "very nice and attentive personel"

Pro: "The crew were amazing; very helpful, polite and caring"
Contra: "Food should be less but better quality"

Pro: "The crew was excellent; professional and calm The movie selection was great The plane was quite new and comfortable"
Contra: "The boarding was chaotic for such a large plane; why don't they board by row numbers? My special meal was not very tasty"

Contra: "No power outlets"

Pro: "Was happy when I got off United Airline plane."
Contra: "It was not Lufthansas, it was a crappy, old run down United Airline jet. I do not like flying with United. Was kind of tricked into this one. I would have paid more not to fly United."

Contra: "Flight was delayed by an hour, which resulted in me missing my next two flights and having to reschedule. As a result, my bag was/still is lost."

Pro: "For a red-eye flight, the crew were conscious that most of the people wanted to sleep, so there were very few disturbances."
Contra: "My wife and I were seated separately even though we were on the same booking."

Pro: "decent movie selection"
Contra: "boarding was delayed, and waited a log time for baggage"

Contra: "It was United not Lufthansa"

Pro: "We were traveling with a small service dog. The extra attention and service was amazing! We will always use Lufthansa for any future international travel."

Pro: "New plane"
Contra: "It is unpleasant to travel on long distance flights-coach. That is just the fact. Unfortunately a large size passenger was sitting next to me. That made my already tight space even more uncomfortable. He was very considerate but a person is unable to shrink himself. Airlines should offer some kind of reimbursements if this happens. I felt bad for the fellow as he was polite."

Contra: "Very bad serviece I would never fly with them"

Pro: "1. Friendly, hard working crew. We were told they were short two cabin attendants, but the crew still provided excellent service. 2. THE FOOD - the best in recent memory. There was even a piece of cheese and piece of chocolate on the dinner tray - something I have not seen on the economy meals in recent memory. I LOVE THE GERMAN SAUSAGE, SAUERKRAUT, MASHED POTATO MEAL served just before landing in San Francisco. I wish I could have this meal on every flight!"

Pro: "Friendly"
Contra: "Time between flights -1 hour between arrival from Brussels and departement to SAN francisco is to short and we missen our flight but rebooking service was excellent. did not like paling for dood and TV"