In Lisbon, half the people in the aircraft, more than 30 persons, did not found the luggage, the company told us nothing and we spent all night (from 8 PM to 4 AM) to declare them lost. They called after 5 days to tell us the luggage was found, we had already left Lisbon by then, asked to send it back home. So, we bought new suitcase, clothes, everything. Wen we come back, we found that the pilot decided to leave about 50 luggage on the airport, in order not to lose the take off slot. U intend to ask for compensation, it was a decision of the company to leave without the luggage and they told us nothing.
It was delayed for borderline and flying
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "Flight duration"
Contra: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Pro: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Contra: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Contra: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Pro: "Good flight, easy check-in, direct 4 hour flight"
Contra: "Seat not inclining."
Contra: "Not having a 3+ hours take off delay"
Pro: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Contra: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Pro: "It's the cheapest you can get"
Contra: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Pro: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Contra: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Contra: "Weirds sounds near first rows -- like compressor working or something"
Contra: "The seats are cramped and you have to pay for snacks and water"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Contra: "It was hot and stuffy and dirty"
Contra: "The flight was delayed for 40 min"
Pro: "Everything went to plan and we were very happy"
Pro: "Got me to where I was going and the airline stewards were polite and helpful."
Contra: "Like all budget airlines, Wizzair has low fares and anything else is a nickel and dime game. When did a cup of coffee cost anything? Is this the norm? I would not know. I travel with a musical instrument (guitar) in a soft case. Easily fits in overhead bin compartments. The airline would not allow me to carry it on (only recourse was to purchase a second seat for it). I was forced to pay a baggage fee (around $70 u.s.dollars). For what? To pray it doesn't come back to me damaged? To their credit, it did not..."
Contra: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."
Pro: "The price"
Contra: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Contra: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Contra: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Contra: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Pro: "Nice crew"
Contra: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Contra: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Pro: "Pilot flew well Cup Noodles available to buy"
Contra: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Pro: "The staff and flight were top knotch . Could not fault them ."
Contra: "Nothing to dislike ."
Pro: "The people are very rude no cooperation"
Contra: "The crew was very rude"
Contra: "-Crew were very rude, check in crew and flight attendants -Luggage and checking in fees not advertised enough. Too many people getting their money stolen by Wizz Air. - Boarding extremely chaotic and not organized."
Contra: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Pro: "Cabin Crew and Pilot did their best"
Contra: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Pro: "The flight was cheap and got you where I wanted"
Contra: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Contra: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Pro: "Well organised."
Contra: "Charging for light refreshments."
Pro: "cheap, on time"
Contra: "no reclining chairs, no water free"
Pro: "Staff aboard the aircraft were very nice and so was the passengers."
Contra: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Să se plece la timp să nu mai fie întârzieri
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Being on time + quiet fellow passengers"
Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Contra: "Pointless paying extra for priority boarding as both lanes boarded at the same time"
Pro: "Good pilot"
Pro: "It is the worst airline on Earth. They barred me from flight, removed my name from the system so that I can't board because they say that I can't travel with EU residence card with which I travelled to all Schengen countries with other airlines. They lied to me and didn't return my money too."
Contra: "They must obey EU laws!"
Contra: "If the seat and sitting area would have been cleaner and if you could recline your seat"
Contra: "The flight was delayed and we got into EDI very late."
Contra: "Leg room & seat comfort"
Pro: "On time flight and decent boarding process (not too much fuss over baggage size and weight)."
Contra: "Seating policy - it’s ridiculous to charge passengers to be seated together, even if they’re flying on the same booking. It only leads to on-board seating “trades” and negotiations to get people to agree to swap seats. Embarrassing!"
Contra: "Carcassonne is a tiny airport, be aware there are only vending machines after security, and not much seating. Announcements difficult to hear. Flight was fine, usual Ryanair."
Pro: "From arriving at the airport to departing destination airport everything was seamless and perfect. Would like to travel like this every time. Hats off to everyone who involved."
Contra: "Being treated like a valued customer. It makes a difference."
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Pro: "We had an emergency exit seat with extra leg room."
Contra: "Check in, delays, late arrival, luggage pick up too slow."
Pro: "They were professional and efficient"
Contra: "It was required to check in prior to arrival to airport to avoid a fee. I did not have internet access still I arrived. I had to pay 55 euro for a simple check in. Not fair to folks who do not use data for internet nor WiFi. A email could be sent 72 hours but that does not mean people check all emails or they even have access to the web. It’s not a fair or smart business move, I will not book with them again."
Contra: "Check in was chaos"
Contra: "Delayed for over an hour with no announcement or reasons given."
Contra: "Issues getting checked in. Multiple lines which we were ushered from and to only to be told to go back to self check kiosk. By the time we get to self check kiosk for the 2nd time our gate is closed and we’ve missed our flight. Not sure why the person at the check in counter couldn’t check our bags for us and get us moving through security??? No offer of any reimbursement and additionall cost for new flight later in the day at more than twice the cost of the flight we missed. Lack of clear direction or any semblance of customer service. I guess you get what you pay for..."
Pro: "Crew was friendly! Aircraft was very clean and the flight was on time!"
Pro: "We had a very short flight from Dublin to Edinburgh and everything was good"
Pro: "The price makes it very inviting to fly Ryanair. I misunderstood the need to electronically check in before I arrived at the airport but was helped, very courteously, by the ticket agent."
Contra: "Any food or beverage was for a fee. It was a short flight and midday so it wasn't a problem for me but under different circumstances it could be."
Contra: "The airline made us go to the gate where there was no seating, though they knew the flight was an hour late, so we stood for an hour, before being told we had to check carry on bags in the hold, carrying computers,valuables, batteries, and drinks in our hands (not possible). Card payment on board was disabled. Payment in the currency of the departing country was impossible."
Contra: "Everything else. Delayed hrs. Filthy. Very shaky and unstable and my checked bag came out soaking wet!"
Pro: "Grew was nice, professional"
Contra: "Flight was delayed. I missed my business meeting"
Pro: "Quick flight"
Contra: "Nothing free, not even a cup of water"
Pro: "low fares /on time"
Contra: "small seat / hard to get on to their web site to pay for luggage and check in"
Contra: "Our flight was significantly delayed and we as passengers received zero communication about time of delay and when we were expecting to depart. The lack of communication was frustrating"
Contra: "They didn't have record that I had paid for extra luggage for my party of 7. Luckily, I had my paperwork so I was able to finally get my luggage on without paying again. The flight bordered 40 minutes late and then sat on the runway for an hour. They was never an announcement as to why. My mother is in a wheelchair. They didn't let her pre-board, and then put her wheelchair through with the luggage. She had to get to the luggage carousel without it. They told her to just walk. Luckily, she can walk a little with help. Yikes, if she was totally disabled."
Contra: "Bum-rush for boarding; "final call" for boarding happening more than 30 minutes before flight was due to leave."
Pro: "the price"
Contra: "the departure gate was never posted on the airport monitors. Someone close to us told us the gate was announced over head."
Pro: "The flight was A-okay, but the experience leading up to it was not."
Contra: "First of all, the website is laid out in such a way that it's easy to make unnessasarry additional purchases. We ended up purchasing seats at the very back of the plane. We were unable to print our boarding tickets prior to checking in at the airport and after waiting in line for help, were directed to self help computers that we had to pay-to-use. These were not working and after lining up for help several more times (to get change to pump into the computers etc...) and sending off a 'chat help request we finally left and got a different clerk. While this second clerk was telling us we'd have to pay for her help, someone else overheard our challenges and took over from the clerk, printed our boarding tickets at no further charge and got us on our way. While we certainly appreciate the service at the end, it should never have come to that."
Pro: "Nothing. Utterly horrible experience."
Contra: "I checked in two days in advance, had to pay for the check-in and baggage fee. There was no link sent to me to print out my boarding pass When we got to Stansted, there were no working kiosks. We went to the check-in desk, where apparently many people were having the same problem we were. My wife and I were told by a very rude Ryanair employee we hadn't checked in. I showed the woman my email receipt and she refused to honor it. We are challenging the charge on our credit card. She lectured us on showing up to the airport two hours in advance. We told her we had, but had been in line for 50 minutes. My wife paid 50 pounds each to check us in, even then the security set up was... labyrinthine. And mind you, I say that knowing full well how long an airport security line can be. When we got to the point where we were supposed to hand our boarding passes over to be scanned and verified, mine wouldn't work. I waited there while the security officer called the desk we'd just come from to verify I was allowed to fly. Mind you, we were being told the gate was about to close, so time was precious. After getting through that and security, we encountered another problem. If you don't know, Stansted airport is actually a mall with an airport somewhere inside. We ran through a long, snaking corridor of shops, following signs saying "all gates." It was an absurdly long run. I don't think I've seen any other airport laid out so poorly, most have shops mixed in with gates, but not Stansted. The gates are all at the end of this silly commercial strip. But not really, you see... when we got to the end, there were no gates, but trams to another terminal. We boarded the tram, got to our terminal and ran even faster to make our flight. Luckily, Ryanair is so disgustingly disorganized that the flight was delayed. Amazingly that which caused us so much stress ended up saving us. I will never fly on this pathetic, god-forsaken airline again. It is a scam designed to filch people who are in a desperate position out of money. Also, I would advise anyone to stay away from Stansted airport. Seriously, I've flown extensively in the Americas and have encountered some pretty chaotic facilities, but Stansted was utterly soviet in its disorganization. I'd rather wait for a bus at New York City's Port Authority bus station, navigating vomiting hobos, than deal with Ryanair, or Stansted airport, ever again."
Contra: "Terrible customer service. Rude people working."
Pro: "Good flight, friendly crew."
Contra: "Flight taxied from gate more than 40 minutes late. We stood in line to board for well over an hour."
Contra: "Cattle car approach. Cost saving is commendable. Charging for EVERYTHING is not."
Pro: "Inexpensive, easy boarding, arrived early."
Contra: "They tried to sell us stuff (perfumes, etc.) the entire flight. It was like watching home shopping network for the entire flight. This may be a European thing, I'm not sure."
Pro: "Flight attendants were very nice."
Contra: "Charging £66+ just to print a boarding pass at the airport is ridiculous."
Pro: "Great price and convenient . On time"
Contra: "Tight quarters"
Pro: "In the US, on a quick flight like that you would be lucky to get soft drinks. They sold snacks cappuccino and all the items in the catalog like Bose headphones! Impressed. They only took pounds or credit card. Having only euro and dollars, I used cc but for done reason they only take European credit cards?! They accommodated me though and took euro."
Contra: "Baggage took forever to come out. I paid for priority boarding but they put me in other boarding so I was split up from my friend. We were 30 min late so everyone was standing in line - need boarding groups to call."
Pro: "The flight attendants were very funny and friendly. They were proffessional and helpful."
Pro: "Cheap travel"
Contra: "We were delayed two hours, with no announcements of changes. You needed to watch the boards and if you missed it, you missed the flight even after you had sat there for two hours."
Pro: "Friendly staff, smooth and safe flight."
Contra: "No entertainment, and no power source to charge my own electronic devices for entertainment."
Pro: "the crew , arriving on time , good boarding speed"
Contra: "the landing :)"
Pro: "Flight attendants look and act with great professionalism. Boarding line was orderly, which doesn't always occur."
Contra: "I had just flown in on another Ryanair flight where I had stored my roll-on in the overhead bin. For the next leg the gate agent said my bag must fit in the "If it fits your bag flies free" container. It did not fit and he ignored my observation that it had fit in the bin just 30 minutes prior (identical planes Boeing 737 800). He charged me 50 Euros, delayed boarding, but remained courteous throughout. My complaint is that the unequal sizes of overhead bins and size-gauge allows for caprice and introduces tension between customer and agent. He was within his guidelines but many bags were allowed on that would not have fit. So does the company wish to continue a practice that alienates customers and places extra stress on gate agents? I'll never fly Ryanair until they eliminate this shell game."
Pro: "Nice crew"
Contra: "Couldn't understand over the loud speaker.. Boarding was awful-waiting standing. Touch down was scary"