We were given water only, it will be nice to have a little snack to go with it There was a lot of delays boarding and taking off
Almost lost my connection between Frankfurt-Houston because German police decided to check passports as passengers were coming off the plane. From Paris-Frankfurt flight. Then check for a second time before going into terminal (getting off the bus) and finally a third time for regular immigration.
When I arrived at the airport I checked my bags in and they gave me piece of paper and told me to wait and someone will come get me with the wheelchair. I am 84 and this was set up when I purchased my ticket. My flight was at 4 . I have waited an hour for someone to show up after 3pm . After that I was told I won’t be able to board the plane because it’s too late. What a mess! My bags were taken! I ended up taking a another flight few hours later . When I arrived at my destination I found out my bags are missing. Again! I am 84 all my bags were checked in . I am not able to carry heavy items . I don’t have my belongings, my medication! This is was horrible , horrible service . Not only flying somewhere it’s stressful as it is these days and then this! My flight was over 10 h plus all the time I spent at the airport that was freezing cold ! Again I am 84! This was a nightmare. Thank you Lufthansa for making my trip hard to forget.
Pro: "Crew was friendly, but dis not show Seating flexibility based on passengers spacing"
Pro: "The aircraft was barely half full."
Contra: "Delay due to fog at LHR, but this is not the fault of the airline"
Contra: "I am a very experienced international traveler with approximately 25 countries visited and many of them multiple times. This flight set my new benchmark for a international coach flight. Staff were professional, friendly and accommodating. Great leg room and entertainment. Even the in flight meal and snacks were good. I was not looking forward to my domestic connection with Delta. Unfortunately, Delta met my anticipated expectation. US based carriers could learn a lot from Lufthansa."
Pro: "Good crew, comfort and timing"
Contra: "I got what I expected"
Pro: "No crying babies around :-)"
Contra: "It was cold on the flight IAD->LAX, there was a cold stream coming from the storage bins, and no food. Food was bland and too little on the transcontinental flight."
Contra: "Better Communication from Lufthansa"
Contra: "Having more than one person at the curtesy desk when half the plain’s luggage was left in Germaine"
Contra: "Flight from Toronto to Ottawa was delayed for more than two hours. We spent two hours sitting on the plane/tarmac. Air Canada sucks."
Pro: "The food/drinks"
Contra: "Boarding be insured as I have a ticket"
Pro: "the price"
Contra: "everything else food seats service ..."
Pro: "Nothing except the crew were very efficient and helpful"
Contra: "Economy seats. No recline. THAT IS NOT BUSINESS CLASS - This is a joke! Putting an empty seat in the middle does not make it business class. Mis-leading seat image when selecting seats. Shows Buisness class large and 2X2 and Economy at 3x3. When you get on the plane it just a one large economy plane with a mark in business "Extra space for you in the middle seat". Food was cold food - no hot food on the whole plane - only hot coffee. I am not paying 4 times the amount to get economy seats that I can get and most probably get lucky and have an empty seat next to me. STAR ALLIANCE IS REALLY GOING DOWN AND LUFTHANSA IS THE WORST. Will never travel Lufthansa business class every again."
Pro: "Can not fault anything"
Pro: "Superb flight attendants"
Pro: "Nice comfortable flight"
Contra: "Crew was not necessarily warm or curteous"
Pro: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Contra: "The boarding process is poorly controlled and kind of unpleasant"
Pro: "All good"
Contra: "Had seat next to 2 big ove weight people so I only could use half of my seat :("
Pro: "Airy plane. on time. Good service. Flight wasn't full"
Pro: "We liked it all. Great flight!"
Contra: "The big layover but even that worked out well"
Pro: "Crew nice. Plenty of food"
Contra: "Boarding was very chaotic. Very long lines and not managed well"
Pro: "Lufthansa and SAS. A great combination."
Contra: "Nothing to not like."
Contra: "It was completely out of the airline's control but we were very delayed due to bed weather in Frankfurt"
Contra: "delayed by 1.5 hrs due to computer issue with landing grear, missed connecting flight from Munich to Stuttgart, had to wait an additional two hours in Munich to catch a later flight to Stuttgart"
Pro: "Crew was very nice, easy boarding"
Contra: "Horrible food, very small, cramped seats. The cabin was extremely cold, even with my jacket on."
Pro: "The crew was very friendly and went above and beyond."
Contra: "The boarding process is unorganized as passengers do not board by aisles...just pushing and shoving"
Contra: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Pro: "Flight attendants very nice and efficient"
Pro: "Accurate. Friendly."
Contra: "My suitcase weal broke during the flight!!"
Pro: "Made tight connection. Slept entire trip"
Contra: "This flight was the second leg on my trip from New York to Munich. Many people on the flight from NY to Brussels were scheduled on this flight and that plane landed in time that this flight would only need to be delayed 10 minutes to allow for us to connect. However, they decided to leave all of us with a long unexpected layover in Brussels, costing many of us a day of what was supposed to be a short vacation for most."
Pro: "It was a good flight with Lufthanza - nice and friendly crew, comfortable plane, good food."
Pro: "The check-in and boarding was fast, easy, great. The crew was very nice and good. The overall service was excellent."
Contra: "the food was on medium level compared to other airlines."
Contra: "It was a great flight"
Contra: "The boarding process takes too long as people try to take too many things"
Pro: "the woman who helped me at the boarding gate was great! Lounge was really nice!"
Contra: "Seat not that comfortable"
Pro: "Was given an upgraded seat due to the confusion on my confirmed seat being given away."
Contra: "Confusion on my confirmed seat assignment caused major frustration when in a foreign country. We took off late so missed my shuttle in Seattle so had to wait 2 hours for the next shuttle."
Pro: "Crew was great and the plane was clean."
Pro: "Professional crew, easy travel."
Contra: "Close seating."
Pro: "Despite the tight connection we made the flight to barcelona, a special work around bus was used - very effective."
Contra: "Flight was delayed in take off due to weather and arrived late making connection to barcelona tight. Audio visual system on flight was poorly responsive"
Contra: "I did not like the surprise of having to pay for a seat reservation, once I had purchased my tickets. This was costly and certainly unexpected."
Pro: "Friendliness and professionalism of the crew "Excellent""
Contra: "Being a very long trip,needs some more comfort"
Contra: "Umm. It was cancelled due to union workers striking. It was great to spend our last day in Barcelona stressing over whether we could get back home."
Small seats , no entertainment, crowded flight
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "fast and friendly checkin, fast boarding, easy transmit"
Pro: "yes, seat is always ok , I'm not overweight"
Contra: "basically, nothing, just keep smiling"
Pro: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Contra: "Food could have been better"
Pro: "Service was very good"
Pro: "Seat was very comfortable and lots of leg room. Food was good."
Pro: "Good amount of leg space"
Pro: "Crew allowed me to change seats to get two empty seats by the window that were available."
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contra: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Pro: "Crew was fantastic and with an exceptional service. Food was really good."
Contra: "Maybe the seats coudl be a little bit wider"
Pro: "Clean aircraft, polite crew."
Contra: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"
Pro: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Contra: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Pro: "Very nice staff on board and timely departure"
Contra: "Cold during the flight"
Pro: "Flight on time, and luggage was at destination. Crew OK"
Contra: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Contra: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."
Pro: "Everything was awesome best flight i had in my life."
Pro: "Nothing so far"
Contra: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"
Contra: "Caótica boarding Uncomfortable seats did not recline"
Contra: "Delayed longer than the flight time"
Pro: "The stewardess is very polite and accommodating n"
Contra: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."
Contra: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Pro: "Not much!"
Contra: "No one available nor willing to help with checking process. Told to just try the checking machines."
Pro: "Staff were always courteous."
Pro: "Arriving alive. Attentive service was a nice bonus."
Contra: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Contra: "Food is appauling!"
Contra: "They are always delayed"
Pro: "Plane was half empty, so we could sleep on three middle seats"
Contra: "I would expect more (and better) food for 9 hour intercontinental flight"
Contra: "Food part was missing."
Pro: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful"
Contra: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Contra: "Long transit more than 12H without free accommodation nor meals"
Pro: "Short flight."
Contra: "Seat comfort was meh."
Pro: "Drinks were included"
Contra: "No entertainment available not even to pay for. Wifi is overpriced"
Pro: "Everything was great except seats uncomfortable"
Contra: "Uncomfortable seats"
Contra: "seats too cramped"
Contra: "very tight connection in VIE after a small late departure from LHR but we make the connection."
Contra: "No entertainment - probably due to short flight time. On my flight from la to vienna the entertainment was remarkable."
Pro: "It was pleasant all around"
Pro: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."
Contra: "if you sit in the rear part of the aircraft no menu no food options for you they give you what have left."
Contra: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Contra: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."
Pro: "Flight attendance were amazing Smooth flight Comfortable seats"
Contra: "Boarding was very unorganized"
Pro: "The flight was good, the food was good, the crew was excellent"
Contra: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Pro: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"
Contra: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."
No food or entertainment. Reasonable seats
You asked about food and entertainment, but there was none. The seats were uncomfortable.
Daca tot se schimba avionul, ar trebui sa se tina cont si de faptul ca DACA AI PLATIT LOC EXTRASPACE TREBUIE SA BENFICIEZI DE EL! Am avut platit loc extra space care s-a transformat într-un loc normal. De toata jjena!
announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
Contra: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Contra: "could not be delayed"
Contra: "I missed my flight because my previous flight was delayed 2.5 hrs"
Pro: "To be going home!"
Contra: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Pro: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Contra: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Pro: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Contra: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pro: "I canceled the flight 6 weeks ago, no refund issued."
Contra: "I canceled the flight 6 weeks ago, no refund issued."
Pro: "Boarding was quick and we arrived on time."
Contra: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pro: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Contra: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Contra: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Contra: "flight delayed by more than 1 hour"
Contra: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Pro: "Flight Attendants very good"
Contra: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Pro: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Contra: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Pro: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Contra: "Serive to pay extra luggage very very slow"
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pro: "company gave out free drinks and snacks"
Contra: "They change the fly departing time with 12 hours before I was flying"
Pro: "The flight went well."
Contra: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Pro: "Flight on time . Attentive crew . Good price ."
Contra: "Lack of leg room ."
Contra: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pro: "Arrived early to destination"
Contra: "Lack of entertainment also limited drinks"
Pro: "The flight was punctual"
Contra: "I got charged twice for luggage and couldn't get a refund"
Contra: "Rude crew, not organised work , not enough space for legs"
Contra: "I had to make my own way home from Manchester.. plane diverted due weather."
Pro: "The food they offer to purchase. Easy check in at the airport."
Contra: "Better seat pitch. I'm not a tall man, but the space is very small."
Pro: "free breakfast great staff"
Pro: "Free drinks, cheap flight and fairly comfortable!"
Contra: "No allocated seat."
Pro: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Contra: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Contra: "Space to sit, especially when seated in the middle"
Pro: "Can't say that I liked anything at all."
Contra: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Pro: "comfy seats and a breakfast thrown in !"
Contra: "not much"
Pro: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Contra: "Seats rather narrow"
Pro: "Good price, comfortable seats, nuce food and candies"
Contra: "No online check-in. 1 hour waiting for nothing."
Pro: "First time flying with them. Strongly recommended!"
Pro: "Staff on board was friendly"
Contra: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Pro: "The service was OK, we flew on time and the flight itself was pleasant."
Contra: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."
Delayed by 40 mins, unclear why. No information given.
When I arrived at the airport they left me to stand by. Did I ask why? They informed me that the fly was oversold. Finally, when they finished the boarding process, they confirmed, that they gave me the boarding to go to Milan. I arrived at the airport two hours in advance and the flight was delayed.
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Too many hours of delay ( 4)
Pro: "Professional and safe"
Contra: "Better boarding (lines too long)"
Contra: "More leg room and reclining seats"
Pro: "It was enough fast"
Contra: "Too much money for nothing service."
Pro: "The food options were amazing and the wine was very nice!"
Pro: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Contra: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Contra: "not charge me for carry on luggage"
Contra: "Larger leg room"
Pro: "We had an eventless and safe flight and it was not too cold on the plane."
Contra: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Contra: "Flight was over booked"
Contra: "The seats are cramped and you have to pay for snacks and water"
Contra: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "Kind stevards clean plane no delay"
Contra: "More comfortable seats but this is low cost company :)"
Pro: "The crew was really nice"
Contra: "1h30 delay for no specific reason is unacceptable"
Pro: "Flight arrived"
Contra: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Pro: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Contra: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Pro: "The price"
Contra: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Pro: "Plane new & in good condition"
Contra: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
Pro: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Contra: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Contra: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Pro: "So many crying children"
Pro: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Contra: "hot on the plane"
Pro: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Contra: "The seats don’t lean back and do not have a lot of cushion."
Contra: "There was a delay 1 hr poor service no apology"
Pro: "Well organised."
Contra: "Charging for light refreshments."
Pro: "cheap, on time"
Contra: "no reclining chairs, no water free"
Contra: "Extra prices. Should have took a better airline and pay more. Came out the same. Make sure you tell guest to check in online or they will. Hangs you $50 to check in at the airport"
Pro: "Nothing at all"
Contra: "The fact that they have small carry on allowance (free) or with a 7cm difference in width a "large carry on" allowance . To be safe I purchase the extra allowance for large carry on which I paid £19 for on my outward journey. When clearing the check-in gates on my outward journey in London the check Inn clerk informed me that I did not have to pay the large carry on allowance. According to her in my bag but it's been classified as small. On my return journey I decided not to purchase the carry on allowance and I was told that I should have purchase it online instead I had to buy it at the airport at a premium. I won't fly with Wizz Air again."
Contra: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Pro: "Flight was on time unlike outward trip which was just under 2 hrs late"
Contra: "Very rude boarding staff on ground. Tried to charge me for the hand luggage but did put a small luggage sticker on when I didn't respond. Seats do not recline so most people slept on the pull down tray as a pillow."
Pro: "We landed in one piece"
Contra: "I didn't receive my online check in details so I couldn't check in. I was abroad so chasing up details I should have been provided with / were never told that I should have, were not on the top of my to do list. I only found out that I had to check in online and that I hadn't been provided with these details when I arrived at the airport. I spent 30 minutes on hold before the problem was rectified and I was given my online check in details but it was now top late to check in online (by 5 minutes ). The flight was delayed due to a number of things - a late arrival, people being let onto the plane slowly, people not sitting down and allowing the plane to taxi and leave. This had a knock on effect of making the plane land late and for me to miss my connection (train) so basically through last minute.com not providing me with the correct details regarding the flight and the flight then being delayed it tripled my whole journey back home."
Pro: "Flight on time"
Contra: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Pro: "On time."
Contra: "Nothing much."
Contra: "Boarding and getting off the plane via bus"
Pro: "Really smooth, comfort and easy"
Contra: "Sanitising products free on plane, stewards using gloves"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "Shorter trip"
Contra: "The customer service at the check in booths people were extremely rude and not helpful! One of the worst experiences"
Pro: "The flight was on time"
Contra: "Very cramped Carry bag allowance too small"
Pro: "I got there nearly on time"
Contra: "65% of customers had priority so a bun fight to get on. We then tried to use the faster entry on non priority to get into the lounge and were sent back to the priority queue. families with kids weren't given the option of getting on first. Seats were incredibly uncomfortable. Lack of space for bags."
Pro: "that it wasn't a long flight"
Contra: "the crew weren't very friendly, from checking in to landing. too stressed out I think. I wasn't made to feel like I wanted to have a return booking. Also there was pressure to add extras that I didn't want. I resisted but when I've paid for something I don't expect to be coerced into paying more for something I didn't need. For example seat selection."
Pro: "Some of the staff were nice"
Contra: "Flight was delayed four hours, and while that happens sometimes, what really upset me was the compete lack of help and competence from the staff. It seemed to me nobody knew what to do or what was going on. I tried to talk to three different desks and the cabin crew and nobody could help at all."
Pro: "On time and quick boarding, arrived before schedule and no issues with flight"
Contra: "Some passengers very noisy and shouting throughout flight but not the airlines fault"
Contra: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."
Contra: "Airport security"
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Contra: "Lack of comunicoation and lack of services. Probably it was a bit cheaper than the competitors. But I made me think twice for next time Ryanair cross my way."
Contra: "Terrible time checking in on line .Finally got some help but was told if I did not check in on line it would cost me another 55euros. :0("
Contra: "We booked our daughter priority so she was entitled to bring a hand carry on board. When she got the airport they insisted that she had to put her hand carry in the hold despite it having her passport in it!! The Captain very kindly helped her retrieve it from the hold at the end of the flight but why did she ever have to put it in there when she was priority and we paid for it?"
Contra: "you sent the us the wrong us the bookings the wrong way round malaga to newcastle 10th of march instead of the other way rounding the same on the return flight newcastle to malaga 17th march .hence had to rebook costing us a fortune.!!!"
Pro: "Staff good and flight on time"
Contra: "Cost of on board services"
Pro: "Boarding and flying time very good"
Contra: "Noisy passengers (stag party and 40birthday)"
Contra: "I was trying to check in in the past 24 hours. The system wouldn’t allow me and I ended up paying 50 Euros extra only to check in what I had already paid for in full in the first plCe. Then, just to top off the wonderful morning - I got an agent whose attitude was extremely rude and poor to inform me correctly what was the next steps and procedure. Finally, both my hand bags carry on get checked in and now I am stuck at the airport waiting for two little bags that could’ve easily got on top of my compartment where I was."
Contra: "They ripped off clients by sending emails charges at the last moment, not keep their own rules,"
Pro: "That there was a possibility the plane crashed, so my flight would end earlier."
Pro: "No hitches. I recently bought proper cabin baggage with Ryanair approved dimensions and had checked in online so no hassles. If you follow Ryanair guidelines and have requested paperwork and baggage allowance your experience should be incident free."
Contra: "Nothing to declare."
Contra: "The Ryan Air staff were ignorant and complained when asked any questions."
Contra: "My connection at Stansted was very tight. Faced with long lines which could have mennt me missing my flight, I was five no option it to upgrade my ticket. Flight was also 20 minutes late."
Pro: "easy to check in with self-service check in and bag drop"
Contra: "seats are not particularly comfortable"
Pro: "Crew were attentive, flight was easy going"
Contra: "Boarding took longer than expected"
Pro: "The boarding was efficient flight"
Contra: "Flight was delayed. Seats are not comfortable. I was in a bus at the back and when it arrived at the demarcation door, the driver didn't open all the 3 doors! He only opened the front door beside himself so everyone had to exit by that door."
Contra: "Never got a heads up for boarding pass and baggage. I now know to pay $100.00 more when dealing with your competitors."
Pro: "Everything was acceptable apart from their petty ploy to split couples up"
Contra: "Because we don't want to pay extra for seating we don't check in until 4 days before the flight. Usually this is not a problem but on this flight they split us up, one at the front & one at the rear, then they ask if we want to pay extra to sit together. This is a very petty ploy to get extra money. It doesn't work !! The passengers just swop when on the plane"
Pro: "Crew when asked was very helpful and polite. They were definitely working the entire flight to assist people."
Contra: "Crew took about the entire flight to handle the food and drinks, coming from both ends. This caused a block to the bathrooms and people waiting long periods and finally just stuffing in all over the place to get passed the carts. Expensive flight for us since we had to buy the same day. While most of the security attendants were great, I did have to wait a very long time to get a pat down I requested rather than go through the scanner (required to be in a separate room) that was 95% the same as the one they were giving everyone after they came through the scanner, with the only difference being a hand and belt line swipe and paperwork. I have had this same procedure done in three airports prior on this trip and all were more aggressive/thorough and did not require a separate room and extreme wait. Though again, all the female staff were great."
Pro: "Checked bag for free at gate. Got a window seat"
Contra: "departed 15 mins late."
Pro: "Everything was very good"
Contra: "The fact that I couldn't go"
Pro: "In flight experience was great."
Contra: "First time flying RyanAir and didn't checkin before arriving at airport. We're treated extremely rudely and charged Euro 100. Had priority boarding but boarding was horrible."
Pro: "Priority boarding that I paid for. Security Fast Track that I paid for."
Contra: "Interminable lines to simply drop bags with pre-paid bags and boarding passes printed at home -- It took an hour! Check-in staff seemingly oblivious to what is happening around them. About the most cramped seats on any airline I've taken (and I've flown in virtually all parts of the world, and I'm small). Constant harangue over the PA from in-flight staff trying to sell things, even lottery tickets."
Pro: "Price was ok if you don't have to check in luggage."
Contra: "Had to check on line to avoid a check in fee !!! Seats are crammed, thank God it was a short flight. Long line to check bags & to board"
Pro: "The air crew were excellent"
Contra: "Communications around boarding and gates was chaotic and our take off was delayed for over an hour. Staff were rude and unhelpful. They seemed confused themselves and found it difficult to communicate anything helpful to passengers"
Contra: "They took my cabin luggage to the cargo even though it is the right size due to no more space in over head compartment and I believe if they where strict about the size with the All Pax and only allowed one price each in the hand the compartments would have been sufficient. You need to make sure to ask pax to be at check in desk 2 hrs before dept during peak periods due to security takes longer time make the story short I was happy with the above all standards Abdullah Benafif."
Pro: "Boarding was ridiculous from both ends of plane with people from back end squeezing past people from front end to find their seats. They list my checked backpack on a flight from Amsterdam to Spain. It took 5 days to get it back. Crazy!"
Contra: "Everyone had backpacks that got checked for free. Why did I pay to check my luggage? Stupid."
Pro: "But not in a great way! Seat was pretty comfortable. Flight arrived on time."
Contra: "It was a loud booze cruise flight from Dublin to Malaga. Very happy Irish holiday makers. it was loud but the passengers mostly were good sorts. The flight attendants were pretty rude--never excusing themselves or apologizing for pushing past people. The toilet in the front was disgusting. NO HaNDSOAP. Told attendant--no soap, she said. Very nasty situation. i think it will be my only Ryanair trip."
Contra: "The priority boarding line needs to be separated from the regular boarding. There is a rush toward the gate when it ipens"
Pro: "Easy boarding (by boarding both ends of the plane at the same time it speeds things up). Cheap!"
Pro: "Tickets were cheap"
Contra: "Seats don't recline, extra charges on bags and boarding passes and the website is not clear enough to prepare people for this. some attendants in Rome on our way out were very rude. They charged us then made us feel dumb. I think they deal with a lot of unhappy people and this could be fixed by simply improving website/check in clarity."
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Contra: "They tell you to check in online, it is not possible, then they charge you an extra €45 at the airport. Second time it has happened, it's a scam. Last time I fly Ryanair."
Pro: "We had a very good and comfortable flight and were well looked after by the cabin crew,will be using company again well done."