As it is a long flighg, would appreciate if flight crew regularity asks passengers if they would like refreshments
Food was not as good as it used to be during the Pre-Covid years. Fruits were not served with Lunch or Dinner.
Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
Have to stand 1 + hours to board, very crowded gate
The crew was very friendly and professional. The food was great. The check-in process took a long time, more than 20 minutes.
Pro: "Smooth boarding"
Contra: "If they could serve a light snack would be good"
Contra: "The aircraft was very cold and chilly."
Pro: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Contra: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Pro: "Crew , amenities and food"
Pro: "Crew was okay"
Contra: "Did not get the food I chose. Seats were not clean and clumsy"
Contra: "I think the food in our flight was not that good.."
Contra: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Contra: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
Pro: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Contra: "Transit time is good for way too tight"
Pro: "everything in suite class"
Pro: "I like everything crew, etc"
Contra: "Nothing reallly"
Pro: "Food was pretty good. Loved the Weiss ice cream bars"
Contra: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Pro: "Excellent crew, service and food"
Pro: "Everything else"
Contra: "Food was less than marginal"
Pro: "Crew very friendly"
Pro: "So good to get on a flight where I can fit in the seats..."
Pro: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Pro: "Very comfortable"
Contra: "I don’t see anything I didn’t like"
Pro: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Contra: "The desserts. The bun."
Pro: "Friendly attentive staff. Excell ent food and great. Service."
Contra: "Really crowded seats in economy."
Pro: "Ease of check in, very quick."
Contra: "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."
Contra: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Pro: "Not much"
Contra: "Not as good as they were once"
Pro: "Amazing service and comfortable lay flat bed"
Pro: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Contra: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Pro: "Crew was great. Food not bad for airline food . It was clean."
Pro: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Contra: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Pro: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Contra: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Contra: "Old planes and screens."
Pro: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Contra: "I didn't care much for the meals, but my husband loved them."
Pro: "Everything is excellent!"
Pro: "everything, excellent job"
Pro: "Great service, great experience."
Contra: "I liked it all."
Pro: "For as long 14 hour journey they sure make it comfortable."
Pro: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Pro: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Pro: "The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable."
Contra: "It would have been nice if wifi was free considering it was such a long flight"
Contra: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Pro: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
Contra: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
Pro: "The food was great!"
Contra: "The announcements coming from the boarding crew were not clear or hardly under stable."
Economy seats are smaller compared to other long haul international flights. Entertainment was awful. No digital monitors, bad audio ( no good ear phones) and worst of all most of the movies don’t have subtitles ( image you watching with poor quality headphones with noise from flight .
Enjoyed business class, food, comfort and the crew was great. It as if I was on a shorter trip because of the comfort. I love Qatar airways 👍👍👍👍👍
Comfortable seat, good food and friendly staff
Everything was good but they need to improve on time
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
They did not let my uncle fly
Pro: "The cre was really nice and very attentive."
Contra: "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Pro: "Best crew we’ve ever had."
Contra: "Qatar website needs work"
Pro: "Amazing crew. Very attentive to passengers and genuinely nice."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "Crew was good"
Contra: "Tvs don’t work. Uncomfortable seats"
Pro: "Entertainment was good. Crew were fine."
Contra: "Food was terrible."
Pro: "Seat was comfortable and entertainment selection was good."
Contra: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Pro: "I like that they deliver me safe and sound to Vietnam"
Contra: "I would prefer no interruptions while I am watching my movie"
Pro: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Pro: "Great crew and front desk"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Contra: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Contra: "Extra baggage was charged $250 for 1 extra baggage when other airlines change $70. Also on the Qatar Airway site it states that after 3 hours of the flight if seats are available business class upgrade would cost much less and this was not the case. They wanted $2000 for the upgrade."
Pro: "We carefully taken care . The Hotess were alright"
Contra: "Their food are ok"
Contra: "On time. Reasonably good. Satisfied with everything."
Contra: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Pro: "business cabin nearly empty. comfortable seats"
Contra: "Expensive WiFi"
Pro: "Excellent on board staff"
Pro: "They do their job well"
Contra: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Pro: "Boarding was orderly and tinely. Seats were confortable."
Contra: "No internet on-board and terrible food."
Contra: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Pro: "Complimentary upgrade to business class."
Contra: "The entertainment did not include any music (classical or otherwise)."
Contra: "Probably the best flight crew I ever had the pleasure of being with."
Pro: "attentive crew food was good"
Contra: "old entertainment options little space to move about"
Pro: "Smoothe landing"
Contra: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Pro: "Polite staff keen to help"
Pro: "best airline food ever"
Contra: "for an international carrier, leg room is horribly cramped. singapore airlines and qantas offer better leg room in their economy class seats."
Contra: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"
Pro: "The crew was friendly"
Contra: "The security process to board the plane had no order. Stood in line while people after me was able to board the plane. When it was my turn, I was randomly selected for additional security screening."
Pro: "Spacious air craft with comfortable seats, crew was very friendly , and efficient"
Pro: "Staff were friendly, food was good, and the plane was nice."
Contra: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Pro: "Nice flight attendants, frequent fluid services."
Contra: "There was no Wifi in the plane."
Pro: "It was not a full flight. It was ok."
Contra: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Pro: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Pro: "Comfortable wide seats, good service"
Contra: "Very bad flight and airlines. I will never try it again. The staff dealing was very bad."
Pro: "the comfort of the flight was very good."
Contra: "there could have been a little bit bigger portion of food."
Very good over all. The best plane so far
Plan cleanliness was missed big time
Should have minimum comfortable clearance in between two row of seating. It is very difficult to sit on the economic zone as space is very limited.
Pro: "TV screen"
Contra: "The crew never answer the calls when we call"
Pro: "amazing and the airport is awesome"
Pro: "Amazing seats and crew"
Contra: "WiFi down the entire flight, made worse by the crew continuously promising it was “about” to work. Wouldn’t recommend Emirates to any professionals traveling who rely on staying connected on such a long flight!"
Contra: "Accommodation @ Dubai extra bonus Superb"
Contra: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Pro: "The crew were awesome. I was very comfortable."
Contra: "more western vegetarian options"
Pro: "Crew were rushed. Wifi didn't work. Lost my luggage on one flight!"
Pro: "In general, everything as expected, some crew members were even extra nice."
Contra: "When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either."
Pro: "Very accommodating and friendly crew. Comfy seats, modern plane, and not too full of a flight."
Contra: "Nothing. It was great."
Contra: "- We were made to sit in flight for 2 hours. Then all were offloaded. - We were made to sit on airport for flight for about 6 hours. - I was not allowed to exit or reschedule the flight until i waited for 6 hours. - Still its not confirmed whether the flight will depart on given time. - I missed my important work in India. - The new flight arrives Mumbai midnight 2:30 am which is very hectic for me. I paid more for the flight at the time of booking knowing it will reach in the evening."
Pro: "Ontine departure and arrival"
Contra: "Airport Staff behaviour in Pakistan"
Pro: "Great comfort and entertainment some of the best I have ever had on a plane. Will definitely fly Emirates again."
Contra: "Not huge fan of boarding off a bus instead of the traditional way from the airport terminal. Food selection could be better but overall not bad."
Contra: "No choices for the quran listening."
Pro: "Tv and kids movies , crew were nice"
Contra: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Contra: "Delayed and no hotel for an 11 hour layover"
Pro: "Emirates was top in service, organization, personnel. Planes were clean, staff attentive and personable and wanting to help. Been a long time since service this good and on such long flights. Cabin personnel of multiple nationalities and languages only added to the flight. They even returned my phone mistakenly left on board. Would recommend them to all."
Contra: "Entertainment system on smaller planes not as responsive as newer models. They need to improve web info to share layover process for hotel vouchers and visa."
Contra: "They took my scarf and it was crazy cold in New York. Then they wouldn't let me use the bathroom yet it took almost an hour to land. Ridiculous. I was in 81D. I hope they found my scarf."
Pro: "The flight was on time"
Contra: "I travelled internationally after 4 years. When I boarded my flight in New York, nobody cared to weigh my carry obs. However at my transit, while I was about to board the next flight, they weighed it and asked me to pay 100$ extra. If the airlines didn't allow more than 7 kilos carry on, they should have weighed it at the beginning of my trip since I had lots of room left in my check in and would have adjusted the luggage."
Pro: "better than super stinky American carriers"
Contra: "everything, food was below average"
Pro: "Very Kind"
Contra: "My seat assignment"
Pro: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."
Contra: "Crowded! I did not realize we were traveling on a holiday. The plane was full of children, including preverbal kids, who have no choice other than to cry when they are confused or unhappy. But hey, that's what noise-cancelling headphones are for! Staff is very accommodating and did their best."
Pro: "COMFORT AND FRINDLY CREW"
Pro: "The individual were uniform polite and professional, even in the economy section of the craft which is not always the case in some airlines. Boarding and deplaning via two entry / access points; something all airlines should seek to do."
Contra: "Things like the plane layout which focuses on maximizing seating space over common space like toilets (not enough) and cross craft aisles so crew and passengers could do more than just one thing at a time; issues the crew had nothing to do with. Rather plane designers being pushed to maximize seats over all else."
Contra: "Bathrooms were not clean later in the flight"
Pro: "flight on time.. no delays. Very courteous."
Contra: "nothing to unlike"
Pro: "We love Emarites Airlines Service"
Contra: "When boardiing at Dubai entry used one gate with steps this was a minor inconvenience wth the friendly helpful assistance of the flight attendants."
Pro: "Flight was comfortable"
Contra: "Not enough Veg food even though requested well in advance."
Pro: "Great service and staff, best food I've had on an airline, great legroom in economy. Overall awesome, in my opinion."
Contra: "1.45 hours connection time in Dubai was hardly sufficient. Had to run through main terminal. Despite being in business class, no special service to bring us to the gate. Not good enough frankly."
Pro: "The boarding process was smooth as was finding my luggage after arriving in NYC."
Contra: "The entertainment system did not work for about an hour and they had to fix it. It took the crew a while to start troubleshooting it. A few people had to complain before they did anything. The quality of the food on Emirates has greatly decreased recently. Their wifi on flight is terribly slow and they require you to pay $1 for it."
Pro: "I love the fact that the crew is quite so international -- and that they all wear small flag pins to tell you where they come from! They were very good with the children -- and I loved the fact tht they came round and took polaroid photos of passengers - particularly the families!"
Pro: "Entertainment Food Friendly Flight Crews"
Contra: "Had to rush to the next flight in Dubai."
Pro: "I like the crew, service, boarding and comfort so I'm very satisfied from such services I will not fly in any other one except Emirates airline."
Contra: "My car was left in Dubai , & I am not sure when I will get it."
Contra: "Occasionally, stewardess would hit me while walking through the aisles. It became extremely annoying."
Contra: "Long time for boarding and staff is not clear on baggage policy"
Pro: "Price/ available flying times"
Fly Turkish if you can. Fantastic service. Fantastic food. Istanbul airport is one of the nicest I have been to. Really nice business lounge too.
It was a pleasure to travel with Turkish Airlines. Excellent food, entertainment, and staff, not to mention the little pouches with basic necessities for the flight and the safety bags. It really gives you the feeling that this company cares for the comfort and safety of their clients.
Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."
Pro: "The crew did their best. The company, the policies, the times ... a different story."
Contra: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "The seat is comfortable"
Pro: "fantastic food test"
Contra: "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Pro: "Lots of entertainment on the plane. Very clean. I like the personal touch of a travel Bag given and large head phones."
Contra: "Dismal customer service"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "They put me on a partner airline after causing my missed connection, so I witnessed nothing good about Turkish Airlines flight at this time."
Contra: "After a long saga with no help in making my connecting flight on the same Turkish Airlines, they gave me the boarding pass and told me my luggage was fine to carry on board for the partner airline they put me on. At the gate, that partner airline's reps (or Istanbul airport employees -- not sure) yelled at me that I had too much to carry on board and forced me to hastily check a bag with personal items I did not plan on checking. Needless to say, that also delayed my reaching the final destination even further because I had to wait for the luggage and it was already 1:00 in the morning in an unfamiliar and rough foreign city."
Pro: "Better than all others at this time."
Contra: "The grilled cheese sandwiches. They've been in the menu for a while but my family does not enjoy them at all. Tuna sandwich on another flight was much better. Also lack of entertainment. They allow you to access it, then they turn it off. Is such a tease. Plane left late and kept us in very hot cabin."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Pro: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Contra: "For a long international travel, there is nothing bad to say. They are superb!"
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Pro: "Film selection, boarding process, amenities bag"
Contra: "Dessert very boring. Legspace seemed smaller than last experience on TK"
Contra: "The flight arrived late and Tipton Long to depart."
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Everything was good"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "It was a short flight but they still fed us and supplied beverages. So many airlines do not do this or charge you for everything!"
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Pro: "They treated us so well--always with a smile! The crew always went out of their way for our comfort and we really enjoyed the flight--as much as a long overseas flight can be enjoyed, that is!"
Contra: "Sometimes we didn't have a choice on the food because one of the two choices was gone until it got to us, but we still enjoyed the different food than we usually eat."
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."
Contra: "Nothing :D"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Pro: "Quality experience all the way around"
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "The service and entertainment!"
Contra: "Announce too early boarding time, 50 minutes late for boarding."
Pro: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Pro: "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
Contra: "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pro: "Comfort, good quality meal, on time"
They canceled our flights that went on anyway.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Contra: "Allow business passenger to use front bathroom."
Pro: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Contra: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pro: "Terrific hot breakfast in bus. class"
Contra: "Window did not darken like the others."
Pro: "Nice crew, good food."
Contra: "Both bathroom were not working in business class area."
Pro: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Contra: "I flew economy and all was good and appropriate to the level."
Pro: "Crew were excellent"
Contra: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Contra: "Information on arrival time was not correct"
Contra: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pro: "Crew was nice and pleasant"
Contra: "Flight very late"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Seat was good"
Contra: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Contra: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pro: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Contra: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Pro: "The crew"
Contra: "Seat comfort"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "The crew was very nice"
Contra: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pro: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Contra: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pro: "Crew was very friendly. Nice that wine was served without charge."
Contra: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pro: "Crew was excellent -kind nice and very attentive"
Contra: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pro: "Efficient crew"
Contra: "Long, slow line at check in. Not many new movies or tv shows"
Pro: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pro: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Contra: "No complaints about anything."
Contra: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Contra: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pro: "Nice flight, nice crew, and a nice experience."
Pro: "Service, technology"
Contra: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pro: "Good information and helpfil boarding."
Contra: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Pro: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pro: "I really like the spaciousness, the plug ins and general service"
Contra: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pro: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Contra: "Only one queue for boarding. Flight late on arrival."
Pro: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Contra: "What is there not to like about KLM? I cannot find anything."
Pro: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Contra: "No complaints at all."
Pro: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Contra: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pro: "Speed, crew, and reliablity."
Contra: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pro: "Flight attendants were friendly, but they only had limited resources to work with."
Contra: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pro: "Very good flight, excellent service and good food."
Pro: "We love the flight all the way"
Pro: "Crew was excellent"
Contra: "Economy was very tight! Seats were uncomfortable"
Contra: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Pro: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Contra: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"