Like the service provided by the crew. I little bit of variety in the food.
The entertainment system is poor. Connecting to WIFI is a terrible experience watching the entertainment on traveler's device is also a difficult task and not user friendly.
Had to wait 9 hours lay over in Frankfurt airport for a 2 hour trip the Albania.
My luggage got delayed, trying to reach out the airline and no updates for me where my luggage is and when it will be delivered to me.
Pro: "Everything was great thanks"
Contra: "Perfect trip"
Pro: "Amazing crew and service! They are the best!!"
Contra: "Amazing crew and service! They are the best!!"
Contra: "Seats recline too much making leg room more nonexistent than ever"
Contra: "Unfriendly, sarcastic flight attendant. No free gin & tonics on United/Lufthansa apparently, unlike other international airlines. Had to pay extra to get what ought to be a standard amount of legroom."
Contra: "The multiple gate changes & technical delay caused us to miss our connection to Boston"
Contra: "The flight had a departure delay of three hours. That was not fun"
Pro: "Good entertainment system. Nice crew."
Contra: "Nothing specially. They run out of lunch choices very early"
Pro: "Same as above same as a bove"
Contra: "Same as above"
Pro: "Great food, great service. Crew was very nice."
Contra: "The video screen at my seat was malfunctioning."
Contra: "Frankfurt Airport check lines too long. Only half of security checking stations opened. Hundreds waiting in line and the lines moved too slow. After passing the long lines of security checks, you come to passport checking stations. only 1 out of 3 available stations is manned. Again, lines too long and barely moving. Probably many missed their flights while waiting to go through passport checks. We lost almost 2 hours between security and passport checks. Airport personnel were unfriendly, they did show any care towards the hundreds that are herded like sheep in long lines. They could have eased this backlog of people by manning all their available stations but they did not. Will try not to go through this airport in the future."
Contra: "I did not like the fact that I was not on this flight."
Contra: "1. The flight's gate is in an area of the terminal without amenities, and there is no indication one is entering a dead zone. 2. We boarded on time, and then sat for two hours (due to weather), which made an eight and a half hour flight feel like ten and a half hours."
Contra: "Flight was late."
Pro: "On time, Staff were excellent"
Contra: "Poor snack (sugary cookie) Big rush to make connection in Frankfurt, almost missed it. Should allow at least 2 hours to connect as they use buses to transfer from plane to terminal and often have to go through security again."
Pro: "The entertainment choices were excellent and the service never stopped. The plane was comfortable and the bathroom clean. There was some turbulence, but that is not the fault of the airline, nor did it really bother me."
Contra: "There was a snarky attendant, but not all of them were that way."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "The service was excellent. On time and very efficient crew."
Pro: "Easy. Clean. Friendly. Helpful with food allergies concerns."
Contra: "That we had to pay extra fee to reserve our seats"
Contra: "One of the crew members was rude to me"
Pro: "Again the flight wasn't full so had plenty of room."
Contra: "The sandwich they offered was pretty bland."
Contra: "Over 30 minute delay for an hour flight! Frustrating."
Pro: "I'm more used to travelling on Ryanair routs so it was a most welcome suprise to experience lufthansa. I went out and back with ye and even though there was a small delay going out I made concections easily. Well done to all your team . Thanks. I will definitely use lufthansa whenever can."
Pro: "Went smoothly and without delays"
Pro: "1. I like the plane and the comfort of my seat. 2. I was pleased to find my luggage in Athens as Lufthansa was the only airline that in the past twice had misplaced my luggage and had to wait for one day to get them. 3. The flight arrived at the scheduled time and going through the airport , security to my connection was especially easy. 4. The sandwiches also at the airport were tasty."
Contra: "1, It isn't really a 100% complaint because I'm also responsible. As I was waiting for the dinner to be served it took more time and I felt asleep watching a bad movie, so I missed dinner when I finally woke up. This is the reason I have no opinion about the food. My sole complaint is about the general practice in all airlines that they serve first the slim minority that does not eat meat. Democracy means that the majority should be served first. Unless the airlines consider the vegetarians as some kind of sick people! 2. The crew didn't offered us enough liquids during the flight and the excuse that they didn't wish to disturb our sleep is too lame."
Contra: "Incredibly racist crew and pilot, who did not help us after a fellow passenger touched and molested my girlfriend on board the aircraft. The groundstaff were as rude and unhelpful. I am neither gonna book any flights on Lufthansa ever and will avoid Kayak as well."
Contra: "The lost luggage for 4 days and a lot of thing were missing from the suitcases."
Contra: "My flight got delayed so I wasn't even in the airplane. I'm staying at the airport for 24 hours before the next one leaves. Didn't offer hote, blanket or anything. They didnt care. I'm never flying united airlines again."
Contra: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Pro: "Lots of movies to choose from. Meal was great. I liked that the cabin crew gave us plenty of water & choice of fruit juices"
Contra: "All was great."
Contra: "Pilot strike caused much distress in Frankfort. The best that could be done was a layover extended by 5 hours and a diversion to Luxembourg. The final leg of the trip was further delayed an extra hour due to mechanical difficulties in Luxembourg."
Pro: "The food, the crew, the cleanness"
Contra: "I had a business class seat but it was really more like premium economy for other airlines, but with lower quality. Food, especially for business clsss was not very good. The person next to me flies with them often and pre-requested gluten free but they didn't have anything for her. The seats were not clean with a leftover tissue and apple core from a previous flight. Lufthansa is now my last resort option when flying to and from Europe."
Pro: "Overall, the Lufthansa service was excellent. In particular, the food service in economy class was extraordinarily good."
Contra: "We were seated at the end of a row beside the entrance to restrooms at the back of the plane, and on occasion the space beside us became a gathering place for groups of passengers, talking loudly."
Pro: "The flights itself was ok. The flight attendants caused me no problems, and the flights, when I FINALLY got on them, were smooth."
Contra: "everything else. The franfurt airport closure made me miss school because they did not offer extra flights to accommodate all the displaced travelers. I had to stay in the Frankfurt airport for a FULL EXTRA DAY, and every time I tried to get a new ticket, or ask anyone for help, I was given the run around. No one was helpful. I talked to about a dozen Lufthansa employees that day and only one was helpful at all. It was a hellish nightmare. Before my last flight, I was furious with how I had been treated all day and a horrible Lufthansa woman yelled at me for being upset about the situation. Then, when after much hassle I finally got to my destination, I was told my baggage was lost. That was on thursday and I still have not gotten it. i am never flying lufhansa again. This was the worst trip of my entire life."
Contra: "I got a wrong flight from you, different than the one initially selected, upon my payment !...with 6 hours overlay instead of 50 minutes. For that I had to pay extra $300 !"
Pro: "The entertainment was great, service, comfort and food too."
Contra: "Choice of quality films could have been better."
Contra: "The descent was very uneven, with long sudden drops in altitude. The touchdown was hard enough, but much worse was the apparent loss of control immediately afterward as the plane swerved left and right for 5-10 sec. No acknowledgement or explanation was given by the crew."
Pro: "Nice attendants."
Contra: "They left one of the bags at Frankfort and we had to wait 8 hrs at the airport till they could get it back."
Contra: "I tried to pay for extra luggage online a day earlier, but that function was not possible through the lufthansa website. I called the service center and the representative insured me he had reserved 1 luggage for me and that I could pay for it (the cheaper price) in the airport. That, ofcourse, was not the case. The lady at the checking counter found no evidence of my phone call and reservation, and had to pay the full price."
Pro: "Attentive, friendly staff on flight. Choice of meals, good food and drink. Plenty of restrooms in economy. Good overheard and under seat storage. Information over the speaker system was shared in German, English, and sometimes French. Individual TV screen was nice. Good smooth flight. Boarding and deboarding were painless, even in economy."
Contra: "Economy seats a little too close together for a long flight. However, economy seating was comfortable. If possible, sharing information about where to locate customs in the arrival airport, would be a nice addition."
Pro: "Good selection of tv shows and movies. Comfortable seats. Pleasant service."
Contra: "The food was awful - basically inedible. I fly quite a bit, different airlines, and this was the worst I've ever seen/tasted."
The flight was fine. Legroom on this airline is not as good as others, but we were saved by the fact the flight was not full and two of us were able to stretch out over three seats. I found some interesting movies to watch. The TV show selection was rather lacking. Food was ok.
The web site ; The wait time to reach agents by phone; The music choice for the wait; And the iPhone AUSTRIAN app Are all a disgrace!
There was no choice for the type of food I was getting, but everything was very tasty. The crew was very nice.
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "Food is looking not fresh and quality is cheep ...."
Contra: "Short flight but not quite comfortable seats."
Pro: "That we landed in the end"
Contra: "More communication to passengers when there are so big delays (almost 2 hours)"
Pro: "Crew was friendly and the flight was nice and smooth."
Contra: "No expectations as the flight was less than an hour."
Contra: "Overhead space on plane was very limited."
Pro: "It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight."
Contra: "The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like."
Pro: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Pro: "Not much."
Contra: "Baggage fees and unclear policy during booking with Kayak."
Contra: "It was pretty cold on the plane, Entertainment , was not current on the movies selection."
Pro: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."
Pro: "It was a high quality service hands down."
Contra: "The available entertainment choices were a little limited."
Contra: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Pro: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Contra: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."
Pro: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Contra: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Pro: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"
Contra: "Food was ok. Flight was delayed."
Pro: "Can you assist my wife and me in getting Star alliance frequent flyer miles for this trip? Thanks"
Pro: "It was a very safe trip"
Contra: "Small space in Economy class"
Pro: "Was a fine solid flight by Austrian."
Pro: "Personal entertainment screens, average choice of movies."
Contra: "2.5 hrs late departure with little information meantime, almost missed our connection. our luggage did not arrive with us. Poor food, almost no service during flight."
Pro: "The flight was fast and conftable"
Contra: "I didn’t get my food"
Contra: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Pro: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Pro: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"
Pro: "Make sure your carry on luggage is less then 8 kg. Or you would have to check it at your own cost. The food is OK but the portion is very small. If you want a window or isle seat, it would’ve cost you 30 euro to reserve it. The crew is very nice. I guess because the air fare is very cheap, they need to do everything to make the extra cash."
Pro: "The rep was able to get me on Air France instead."
Contra: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."
Pro: "Despite airport issues, we took off quickly and all went well. No complaints"
Contra: "No problems."
Pro: "The seat spacing was fair -- I'm 185 cm (6' 1") and I could sit normally. The crew were friendly and rather competent. The food was adequate. We were given several rounds of drinks, which is beyond what usually comes with budget travel."
Contra: "There was no entertainment except for a magazine; the food was not very sophisticated. I'm OK with both."
Contra: "The seats were uncomfortable."
Pro: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Contra: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"
Pro: "IT WOES HAREBELL. 4 HOURS BEFORE THE FLIGHT THEY TELL NE THETA WE DOESN`T HAVE PLIES ON THE FLIGHT. THE MAN IN DESC 377 GAVE TO ME BIRDING CARD TO GET G. IN STAND-BY. THER FLIGHT 599 NOT ON THE BORD. AT THE HEAD OFFICE OFF THE OSTREIN CCOMPANY IN GAT G TELL TO WAIT. HALF HOUR LATER STILL THE FLIGHT NO ON THE BORD AND I RAN EAGEN TO OFFICE OF OSTRIEN END NOW THEY SAD IT`S MESTEK AND I IN GET F . NOW WE MAST MAKE THE SECURITY CHECK OVER AGAIN . WE RAN TO GET F TO FLOOR DAWN . IN THE END...WE GET BORDING CARD WITH SEPARATED SETS."
Contra: "RUDENESS INSOLENCE RATTLE, RUN-AROUND MISTAKE, OR EVIL"
Pro: "Love the coordination"
Pro: "Great staff, friendly and helpful."
Pro: "Whole process of checking in, security, and boarding was very easy."
Contra: "seats too cramped"
Contra: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Contra: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Pro: "The crew were very nice"
Contra: "Toilets could be cleaned more often"
Pro: "Captain Schmidt greeting boarders. Spotless interior. Cheerful in flight staff. On time. Pleasant in flight refreshments. Smooth transitions through each phase of the flight. Prompt baggage delivery. I will always go out of my way to use Austrian Airlines."
Contra: "It was almost 2 hours delayed"
Contra: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Pro: "Most things were OK"
Contra: "Except a crying baby near me, during first half of the flight"
New 737 and seats too confining
Contra: "Allow business passenger to use front bathroom."
Contra: "Klm is the best, even on a 40min they served small breakfast."
Contra: "All of the less than good, obvious!"
Pro: "Fast boarding"
Contra: "Slow in refuelling, got us delayed for 40-"
Contra: "Everything was OK"
Pro: "very nice crew"
Contra: "my baggage was lost"
Pro: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Contra: "They left my bag off the plane. Ridiculous."
Pro: "Good for both."
Contra: "Bigger seats."
Pro: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Contra: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pro: "Nice aircraft"
Contra: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Pro: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Contra: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Pro: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pro: "The crew were amazing and the flight was very smooth."
Contra: "Keep up the good work"
Pro: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Contra: "There were several flight delays and gates were changes a few times."
Pro: "The crew was really friendly."
Contra: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pro: "Efficient boarding system, clearly signposted. Professional staff"
Contra: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pro: "Friendly staff"
Contra: "Leg room"
Pro: "punctuality of boarding and flight time"
Contra: "attitude of crew in business class: no sense of true hospitality"
Pro: "Good flight, very attentive crew."
Pro: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pro: "Professional crew. Good boarding."
Contra: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Pro: "The boarding was easy and you didn't have to wait inline for that long"
Contra: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pro: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pro: "Food was excellent, frequent and filling"
Contra: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Contra: "Boarding was confusing and disorganized"
Pro: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Contra: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pro: "Excellent very good"
Contra: "Everting so good ex"
Pro: "Good information and helpfil boarding."
Contra: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Contra: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pro: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Contra: "Dutch sub titels would be nice."
Contra: "I don’t like the limited choice of drinks on these short KLM flights."
Contra: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pro: "The crew were pleasant"
Contra: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Contra: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Contra: "Only one queue for boarding. Flight late on arrival."
Pro: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Contra: "What is there not to like about KLM? I cannot find anything."
Pro: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Contra: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "checking baggage included, comfortable plane"
Contra: "the plane was almost an hour late"
Contra: "The table at 9B seat is broken. Because of that the stewardess spilled a glass of coke on me"
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "The seat was super"
Pro: "Finally not much delay Double coke with ice"
Contra: "Still some delay"
Pro: "The seating availability at the check in time"
Contra: "The TVs never worked"
Pro: "Even if it’s August, there was no delay."
Contra: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Pro: "Business class seat"
Contra: "1,5 hours late, no info about it. Old plane."
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Contra: "Boarding via bus."
Contra: "Delayed for 3,5 hours"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Nice crew , nice meal"
Contra: "comfort of seat , boarding time"
Pro: "Crew was very good, professional"
Contra: "You should look for a proper bread,better sandwich and a healthier desert."
Pro: "seats were confortable"
Pro: "Customer service was good"
Contra: "Both flights were delayed and the airline lost my luggage"
Pro: "as if we were at the beginning of aviation"
Pro: "Not much"
Contra: "The flight left 1.5 hours late from Amsterdam. It was also frustrating that there were two gate changes! There was no inflight entertainment so good thing I had my kindle! Also the food sucked. I'm not sure what was in the sandwich but it was not great."
Pro: "The whole process was very enjoyable in the flight was really nice I loved it"
Contra: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"
Pro: "The planes were very comfortable very clean very well performing landings and takeoffs for smooth no vibration very comforting food was great the staff was amazing some of the best I've ever seen the airports are great too"
Contra: "It was ok for me but someone in a wheelchair might have a tough time"
Pro: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Contra: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Pro: "For the first time, in many years, cabin crew apologized for delay"
Contra: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"
Pro: "Great crew."
Contra: "The flight was delayed and I almost missed my connecting flight."
Pro: "Every thing good,"
Contra: "I'am tall man so the seats not enough for me"
Contra: "Not enougth time after checkin"
Pro: "short time flight"
Contra: "no entertainment/poor food"
Contra: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"
Pro: "We had 2 flight attendants (females), one very pleasant and helpful, the younger was alright, I guess she was just ok, not going the extra mile or anything, nor smiling."
Contra: "I was the first one to use the rear restroom and it had a terrible smell - not clean. Not impressed. No entertainment."
Pro: "Quick and easy to board."
Contra: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
Pro: "Smooth flight, the staff was friendly."
Contra: "10 minutes delay at departure."
Contra: "They only serve pork meat that was not good"
Pro: "Food, crew cooperation"
Contra: "It was OK"
Pro: "FOOD and the crew"
Contra: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"
Pro: "Everything was excellent"
Contra: "The stuff was outstanding"
Pro: "Your service are efficiently!with this plane,smol,nice and friendly personal it is great"
Contra: "Flight attendants telling me take off my headphones, this isn't 1999"
Contra: "At destination we received the stroller damaged, with missing inter- connecting pieces"
Pro: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
Contra: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
Pro: "It was a pleasure to fly with them. I wish they flew in the continental US too."
Pro: "The trip was short:)))"
Contra: "Poor sanitation inside airplane Stewards not smiling at all Seats uncomfortable and broken"
Pro: "The food was great! Did not expect to be fed on this flight, so it was a plus. Staff friendly, accommodating. A very comfortable trip."
Contra: "The plane was delayed almost an hour, and we were not even told why until on the plane."
Pro: "Flights were delayed due to heavy snowstorms and it wasn't communicated until right before the flight."
Pro: "It was comfortable with good price."
Pro: "ON TIME."
Contra: "WAS COERCED INTO CHECKING BAG. HAD I GATE CHECKED, AS EVERYONE ELSE WITH TWO BAGS DID, WOULD HAVE SAVED MYSELF 15 MINUTES."
Pro: "The sandwich was yummy."
Contra: "Everything was fine"
Pro: "Attentive flight attendants"
I liked always, it is really good flight
Excellent service and value for the money.
Pro: "Everything was great - service, food, boarding"
Contra: "More food choice would be great"
Pro: "That eventually I made it to Tokyo via Qatar airways."
Pro: "Delayed without explanation"
Pro: "The Crew"
Contra: "Free food"
Pro: "LOT kept seating set up for comfort of all passengers."
Pro: "Friendly crew."
Contra: "Not being delayed :)"
Pro: "First flight was delayed and we missed flight to Toronto"
Contra: "Departure on time"
Pro: "The crew were great!"
Contra: "The coffee was pretty bland."
Pro: "Very friendly crew , free beer"
Contra: "being 100% on time with take off"
Pro: "There was in-flight entertainment. It was the cheapest flight."
Contra: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Contra: "No recharger for mobile in the plane."
Pro: "Everything went good. Thank you."
Contra: "More communication about flight delays at the airport."
Pro: "The crew was friendly but it was obvious they were poorly trained."
Contra: "Everything needs improvement for this airline to measure up to western European standards. I will avoid them as much as possible fro now on."
Contra: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."
Pro: "You can't beat the convenience of traveling without having a layover which are never guaranteed to be on time. The food isn't bad but service makes up for whatever shortcomings there are in that dept."
Contra: "I wish there was a kid meal option"
Pro: "It had some interesting movies and food could been great if given two meals. Was able to get more candies and drinks."
Contra: "Only one meal to get and could been more variety of movies like in Spanish and Russian and Polish. More music to listen to."
Pro: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Contra: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."
Pro: "Direct flying"
Contra: "Not on time, 3 hrs delay flying in and 1hr delay coming back"
Pro: "Food was ok"
Contra: "Horrible, lazy staff with attitude. Extremely uncomfortable seats, not working TVs , poor choice"
Pro: "Everything overall"
Contra: "Nothing in specific"
Pro: "Very friendly crew member."
Contra: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Pro: "I liked the plane, smooth landing."
Contra: "They lost my daughter’s luggage!Not good since we will only be in Krakow for 4 days!"
Contra: "On Monday, May 21, payment was made for 2 suitcases in the amount of $47. At check in next day we were asked to pay and paid 40 Euro for 2 suitcases. We told them that we already paid, to no avail. We would like to have an explanation. According to LOT luggage policy we should not be paying for 1 suitcase per person at all.."
Pro: "There is nothing what I can say I liked They were late at the first flight and I was almost to loose the next connection. The crew in the airport in Warsaw were very slow and unprofessional When I got back to chicago they had a delay 30 min as well. I had a very bad experience overall with Lot company I will never fly again with them"
Contra: "I hope I get back my luggage back in where I have so many things"
Pro: "On time"
Pro: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Pro: "The flight was good. Budapest is an easy enough airport to deal with though why LOT only has one desk available at check in for economy passengers is questionable. The second desk for important passengers did become available when there was no one in line there, but still. Flight crew, staff were all helpful and approachable. Captain gave passengers relevant information and cabin crew did the same. The Flight was problem free no turbulence no delays just well run and well organized."
Contra: "All good."
Contra: "The flight was late, almost 45 minutes"
Pro: "all was ok"
Contra: "ground service knowing we will be late in Warsaw did not want to book me for the flight i could catch after delayed landing"
Contra: "Terrible and stressful experience transferring at WAW airport with crowded security lines and no guiding personnel. Slight delay this time (compared to the first leg of my trip couple of weeks ago with 3h delay and missed connections)"
Pro: "Flying with pet and airline could not have been more helpful. The food (dinner) was much better than expected. Wish I had asked for more. The pork, the vegetables salad and dessert had flavor. Flight attendant helped me with back off the plane even."
Pro: "Very narrow seats in Coach."
Contra: "Very uncomfortable."
Contra: "Narrow seats, no variety of food only chicken"
Pro: "Very slow and long line for passport control and security check at Chopin Airport in Warsaw. Nerve wrecking last minute check in....plane delayed"
Contra: "No drinks onboard for close to 11 hour flight. Crew was very stingy with the water and non alcoholic drinks. Plane delayed , landed 45 min. after scheduled time."
Contra: "There was a delay on their first flight and then the same LOT company does not wait for our connection. After that we are send for one night at a crappy 1 star hotel in Warshaw."
Pro: "Fast boarding time and fast departure"
Contra: "Nothing to comment"
Pro: "There was an incident with a passenger. He had an emergency and the plane went back to Berlin and got him an ambulance. From my point of view, if it wasn't for the Doctor (passenger) on board, he wouldn't have made it. It could've been anybody, even me or my friend traveling with me so, Great job! Congratulations to the Pilot and all the crew!"
Contra: "WE tried to Check in online and it gave us a bit of trouble. I think it was because of the connecting flight, it kept checking us in to the second flight but not the first one."
Contra: "one of our seats did not work properly (3D) and the crew constantly had to manually adjust the seat. It never would go into a full reclining position. Food was good but they did not serve everything that was listed on the menu. My wife ordered the pancakes with berries for breakfast and they said they did not have any. After they told us they did not have this item, another passenger from Russia sitting in 3A started complaining and they miraculously found the pancakes for this passenger. this leaves a bad impression about the service and not what you expect when you buy a business class ticket."
Pro: "Nothing. 0/10 do not recommend."
Contra: "The complete and total lack of a flight."
Contra: "the flight was 2 hours delay and messed up all the arrangements we have to be picked up also the whole plans needed to be changed and inconvenient for the person supposed to pick us up from airport"
Contra: "No new movies or no tv shows to watch on a 9hr flight. If I knew I would have downloaded movies on my phone or on a usb stick(u have the possibility of using those). Horrible food, cannot even describe! No free alcohol. If you pay cash for the alcohol you end up paying double as if you pay with Credit card. I paid for 3 drinks, were brought only 2 and when I asked for the 3rd one they didn't understand what I want. Crew speaks only polish, they have little knowledge of English language. They are not helpful and they don't care about passengers! Delays on every flight, Friday LOT airline doesn't have to many flights out of Warsaw! Be aware, in the event of a delay and loosing your connecting flight you might end up spending a night in Warsaw. I WILL NEVER USE LOT AGAIN and I will make sure to spread the word!!!"
Contra: "I had to pay 70 Euros for luggage one way, while there was no information that my ticket does not include luggage. Actually, economic tickets (as mine) should have allowed for trips in Europe a checked in luggage according to the company website. I do not find any information regarding how I can pay for my luggage in advance, and not at the airport."
Contra: "Departure was delayed. Got held on ground at Chicago. Baggage was very late to arrive"
Pro: "Pleasant personal, great service!"
Pro: "I guess the plane could have been cancelled, so I should be happy with that."
Contra: "Both planes were late taking off. My wife and I both checked our backpacks, her's made it, mine did not. If my bag comes in they will not deliver it unless someone is there to sign for it. That doesn't work well as we are on vacation and have plans/appointments to be out all day. I'm not sure if I'll ever see my bag again. Avoid this airline if possible. Also boarding is odd as you have to take a bus to the plane, which is slow, extremely crowded, and inefficient."