Literally spit several of the food items out rather than eat them. Utterly revolting . Worst meals I’ve ever had on Qatar airways. Seats cramped and uncomfortable. Headsets were nasty hollow sound making it unpleasant to watch movies and had to use high volune just to hear at all.
We left in time, arrived on time but my luggages did not! I just got them the next day.
I am deaf & travel alone to India & back to Seattle via Doha by Qatar Airways. They did an awesome services, very friendly and helpful. Since we wear masks all the time during the flights, How can the air-hostess communicate with me? I came to an idea that we communicate each other through texting on my phone which was very helpful! One negative comment is that there are no closed captioning for English movies & dramas on TV. It need to add accessibility for deaf people to enjoy watching during their flights. I will fly with Qatar Airways again in the future.
I like the comfort. Food was ok, could have been lot better. Crew definitely needs assistance or training, very unprofessional
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "No distance between passengers (covid)"
Pro: "We really enjoyed this airline"
Pro: "We really enjoyed this airline!"
Pro: "Best crew we’ve ever had."
Contra: "Qatar website needs work"
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "Crew was very attentive,"
Contra: "Have all the food choice in the menu available. And add sudoku to the game"
Pro: "crew was so kind and lovely with our daughter"
Contra: "food was fairly rough from Doha and the wine options in economy on all flights were terrible"
Pro: "The crew is always very professional."
Contra: "The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/"
Pro: "All the crews are awesome and very helpful, especially to the parents with young kid."
Contra: "More variety and quality of food"
Pro: "The entertainment was excellent, the seats very confortable"
Contra: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Pro: "Everything was good. Seat is roomy and able to stretch leg."
Contra: "toilet is smaller"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "The crew were very friendly"
Contra: "The boarding was delayed"
Contra: "Extra baggage was charged $250 for 1 extra baggage when other airlines change $70. Also on the Qatar Airway site it states that after 3 hours of the flight if seats are available business class upgrade would cost much less and this was not the case. They wanted $2000 for the upgrade."
Pro: "The check-in for my first flight was great in Philadelphia."
Contra: "There are no lounges in Philadelphia that accepted my Priority Pass. Your economy passengers deserve options, which I have paid for. Movie options were not as good as expected."
Contra: "It was too cold in the plane."
Contra: "Too long, lol"
Pro: "decent leg room. the staff was accommodating"
Contra: "the brea was har. some of the food was overheated thus making it hard to eat"
Pro: "Food crew and entertainment were all good thanks"
Contra: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Pro: "It was on time."
Contra: "The food sucked."
Pro: "great entertainment system friendly staff"
Contra: "very cramped flight, even when just partially full light food for an 8 hour flight"
Pro: "Doha to hyd was good. Crew was courteous."
Contra: "Even after online checkin. Just to drop the bags it took 1 hr. The thin old black lady at the baggage drop off counter was very partial in treating people. She allowed a black male take 27.8 kgs but asked us to adjust our bags when we had 23 kgs. Also if the passenger is allowed to carry a laptop bag, according to her training and theory she only knows 1 shape and does not recognize a back pack which has only the laptop. I travelled several times in Qatar, but never had this kind of experience."
Pro: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"
Pro: "Food, seat OK, crew excellent"
Contra: "Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed."
Pro: "Quick boarding, good entertainment choices."
Contra: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."
Pro: "Excellent service from the crew. Flight on time."
Contra: "Baghdad is still an armpit. Doha is very nice. Kuwait not so nice. Qatar airlines has the best service I have ever had in 35 years of air travel."
Pro: "Staff were professional, food was good and seats were comfortable."
Pro: "Ground crew was helpful On Time Flight Clean aircraft Good food"
Contra: "seat was not much comfortable"
Pro: "Crew helped with my bags."
Contra: "Lack of film choice"
Contra: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."
Pro: "I have long stay in the DOha airport, 22 hours, and during this there is no accomodation is provided by Qatar airway"
Pro: "Service of air stewards very friendly and polite"
Contra: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Pro: "Crew was great. Very helpful and caring"
Contra: "Flying in and out of Doha and being marked for yet another deep search was so frustrating"
Pro: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Contra: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Pro: "Flawless boarding, service, food and arrived 30 minutes early."
Pro: "First flight was okay"
Contra: "My return flight then follow on with Qatar airways to Baghdad was cancelled and they didnt tell me that on my first leg i could have stayed longer as i was re directed to a later flight making my total layover 18hrs in Doha i rather have stayed in Philippines that extra 8 hrs"
Pro: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."
Pro: "I liked that it was empty and I could lie down."
Pro: "The friendliness of the crew."
The flight was delayed, so My children missed the connecting flight and were stranded in a Istanbul for 12 hours. They had to pay for a visa to get out of the airport to go to a hotel and the only one Turkish Air could provide was an hour away. Worst. Airline. Ever. Shame on you.
It was a pleasure to travel with Turkish Airlines. Excellent food, entertainment, and staff, not to mention the little pouches with basic necessities for the flight and the safety bags. It really gives you the feeling that this company cares for the comfort and safety of their clients.
Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."
Pro: "The crew did their best. The company, the policies, the times ... a different story."
Contra: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
Contra: "AWFUL CREW. NEVER FLY. NOT CLEAN. NOT NICE."
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Pro: "The flight attendants were kind"
Contra: "The airplane was old and the seats were a little dirty"
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "The flight schedule was on time"
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Contra: "Dismal customer service"
Contra: "Delay flight from istanbul."
Pro: "Service was great, very polite crew. The food was so far the best comparing with other airlines I flew with. Planes were clean."
Contra: "The flight arrived with delay in Istanbul. The connecting flight was delayed as well. Hopefully I won’t experience that on the way back. One of the passengers said that flights are always delayed when arriving to Istanbul waiting for gates."
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Better than all others at this time."
Pro: "Great food"
Contra: "More alcohol choices"
Pro: "All was great, until..."
Contra: "... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating."
Pro: "It was one of the best airlines in all respects. We flew economy and were treated very well. The stagg was lovely and the food plentiful and good. I will definitely fly them again. The website could be a little easier to navigate to check flight status and seat confirmation. They need to work on that. United airlines website would be a good place to start rheir study."
Contra: "The website needs work. See above."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
Contra: "Screaming babies"
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Pro: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Contra: "Eight hours waiting for a connecting flight at Istanbul airport."
Contra: "The flight arrived late and Tipton Long to depart."
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Contra: "Flight was delayed but that wasn't the main problem. Went to the wrong gate for my connecting flight, Turkish air rep at the gate checked my boarding pass, didn't say a word about me being at the wrong gate. Tgere was no announcement of any kind (found out later, Turkish sir doesn't do announcement at the Istanbul airport. No clue as to why). Thought, tgere was another delay and by the time I asked, it was too late to catch my flight and that's when I got a full dose of every single person w Turkish air trying to stiff me with the most outrageous penalty for changing Nguyen my ticket. Started out at $1114 on a $758 ticket, then went down to $925 and if I stay over night, down to $750. Seriously? Rude, talking down at me and telling me that if I don't pay the penalty, my return ticket will be cancelled. I keep getting bounced from one person to another being told to wait here and wait there then I finally got so sick of all of it, bought a new connecting flight online, spending the night in Istanbul and will see what will happen w my return flight to the US. I call this 'theft' as, if i buy an entire new ticket from Istanbul to Cairo then back to the US online, it will cost me less than the penalty they're trying to get me to pay. Shame on you Turkish airline!! You'd think w all the issues they're having w tourism in their country these days they'd care about not doing this kind of mistreatment of their clients."
Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."
Contra: "Nothing :D"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Pro: "I look forward to flying with Turkish Airlines in the future. Thanks for a good trip."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "The service and entertainment!"
Pro: "The food was excellent"
Contra: "Flight attendants did not respond to the call button. I went almost three hours before getting a drink of water"
Pro: "I loved the bendable headrests. Olives and cheeses are different airplane food and really nice. Plentiful blankets and pillows."
Contra: "They didn't have any child-sized headphones available for my daughter."
Pro: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals . Also the entertainment was quite good . They have big tv screen for each seat and have all sorts of shows and movies from international to hollywood . And have games for kids ... Overall i was very pleased with my flight ."
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Pro: "Service and the crewe was very kind"
Contra: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Contra: "Better food/choice-make it on time....and its quite cold in the plane-not sure why."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "My previous flights with Lufthansa have been in business class, which is fabulous. However, on this occasion flew economy because I got an exceptionally cheap ticket. I was pleasantly surprised. Obviously the seat was narrower, but had plenty of legroom. The food in economy in Lufthansa is better than most airlines’ business class meals. The crew is very courteous and professional. You really can’t go wrong with this airline."
Contra: "There was no downside."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Middle seat was empty in business class"
Contra: "Business class leg room was not much, if any, more than in economy but the ticket cost sure was a lot more."
Contra: "The flight did not take off from Dusseldorf until AFTER we were scheduled to arrive in Frankfurt. There were no updates from the flight crew on the delay or on our connecting flight."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Contra: "Worst hospitality. Asked for water, never came to serve. Had to remind and call couple of times."
Pro: "I am in love with these guys! They made me feel very welcomed and proved that German quality is the highest one. The crew was just brilliant! Incredible comfort. Thank you!"
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Very good service.."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Pro: "Good was yummy and the setwardess were super friendly. Staff was plentiful and the plan was very modern and high tech. Also had a layover in Munich airport and it was amazing. Very high tech, I took advantage of the napcaps and shower facilities. Also the restaurants were on par with great red win."
Contra: "The flight was 11 hours.... can you make that a little quicker next time, I mean come on it's 2017...."
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Crew was nice."
Contra: "Very small cramped seats in business class. Would not fly again."
Pro: "Everything went fine."
Boarding and online chkin was very good, food was not to the expectations.
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Contra: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Contra: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Contra: "Our request for vegetarian meals got lost after a glight was cancelled."
Pro: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Contra: "See previous"
Pro: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Contra: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Pro: "Crew was ok and servicial"
Contra: "Food and reception at door of boarding"
Pro: "Staff were friendly and seats in business were super comfortable."
Contra: "The craft is a bit old. Harsh landing."
Pro: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Pro: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Pro: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Contra: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Contra: "Everything very good"
Pro: "Everything was great"
Pro: "Flight was delayed 4 hours with no explanation"
Contra: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Pro: "Staff and services all very good definitely"
Contra: "Everything was brilliant"
Pro: "DIY snack area"
Contra: "Food and seating"
Contra: "Arrived 5 hours late"
Pro: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Contra: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Contra: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Contra: "Tiny uncomfortable seats."
Contra: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Pro: "Food was good. Crew nice and professional."
Contra: "Landing was not so smooth."
Contra: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Contra: "We were 2h late"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pro: "I like the service. They caring and give snacks, comfort and overall"
Contra: "None. I like everything"
Contra: "Please see comments above about this flight."
Pro: "Food and service was good and price was acceptable"
Contra: "Very long route"
Pro: "Comfort, food and service are better than average."
Contra: "When stewardess opened overhead locker, something fell on my head."
Pro: "Nice crew, free snacks"
Contra: "For taller people flying economy sucks . The seats are always to small"
Pro: "Punctual, great food in Premium Economy, friendly crew."
Contra: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Pro: "Punctual, not crowded."
Contra: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Pro: "Nice food Right in time Police and customs formalities easy"
Contra: "Poor comfort in business class No entertainment at all"
Pro: "It was on time"
Contra: "Food was AWFUL! Better to serve nothing"
Contra: "There were not noodle soup ready this time."
Pro: "General air of professionalism is reassuring"
Contra: "Food, crew appear rushed"
Pro: "Getting there on time despite delay"
Contra: "entertainment had very old media and no recent additions. Crew was not very organized"
Pro: "Amazing service, seat and FOOD"
Pro: "Cheap aircraft, not even headsets"
Contra: "Dirty aircraft, I expect more when I pay a lot"
Pro: "The food was good"
Contra: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Contra: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Contra: "Left a little late for no apparent reason."
Pro: "Although plane was full staff moved us through quickly"
Pro: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Contra: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Pro: "The in-flight entertainment wad quite nice, even though the screens were old."
Contra: "The vegetarian meal was tasteless. I expected way more."
Pro: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Contra: "Very old movies as entertainment."
Pro: "Great crew, clean and comfortable"
Contra: "Quality of food could be improved"
Contra: "The food was very poor, the staff hardly offer any liquids through out the flight."
Pro: "The aircraft and crew were professional and courteous. The food was ok."
Contra: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."
Pro: "The Crew"
Contra: "Free food"
Pro: "Sufficient space between front seats"
Contra: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Contra: "Tight seat places. No food unless paid for."
Contra: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."
Pro: "The aircraft."
Contra: "Boarding crew in Warsaw very unprofessional, rude and unhelpful! No info, no communication at the gate! Crew joking about personal stuff, on personal phones, ignoring passengers! I actually made a video of them, shocking behavior!"
Pro: "We had to line up in a very long que when arriving from Zagreb. It took too long."
Contra: "The crew was very nice"
Contra: "Boarding went chaotic and slow, this resulted in at least a half hour delay. People were allowed to bring to nuch hand luggage into the cabin."
Contra: "Seat layout"
Pro: "The aircraft, specially the seats, the crew, the pilot and the service during the whole flight"
Pro: "the crew was very good, the seat could be a bit bigger in economy class"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Contra: "one hour delete,missed connecting flight,arrived in Katowice 3 hours late,missed transportation to Ostrava."
Contra: "the flight was delayed"
Pro: "The end"
Contra: "I paid for an exit row and got a regular seat without refund. I will have to fight for that apparently. The plane was very old, dirty, in bad repair. The seat did not decline, the screen of the monitor was cracked, the bathrooms were disaster zones, there was literary nothing on the entertainment program. The passengers were nice though!"
Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"
Pro: "We made it there and the staff in Warsaw were very helpful."
Contra: "The staff in Paris were late rude and overall not helpful. The plane was delayed an hour we have no idea why. The plane was very old and the crew serving from Paris to Warsaw were not helpful."
Pro: "I liked the plane, smooth landing."
Contra: "They lost my daughter’s luggage!Not good since we will only be in Krakow for 4 days!"
Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."
Contra: "Flight was delayed and have to wait at airport.."
Pro: "Comfortable, civilized"
Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Pro: "Crew was great."
Contra: "No on-board entertainment."
Pro: "The food was good and the crew very nice. The flight was smooth."
Contra: "The Warsaw-Newark leg took 10 hrs and a half, as opposed to 9 and a half. The Economy seat, although a little better than on other planes, is so small, and I’m average size! The announcements are so difficult to understand."
Contra: "My tv was not working , it’s a 9.5 hours flight.... it was not fixed and they said they cannot offer me another seat with working tv My table when I opened it for the first time was all dirty with dried up tomato sauce and crumbs , they did clean it but it should not happen in the first place"
Contra: "They lost my baggage"
Pro: "excellent landing"
Contra: "stewardess surfing on mobile phone too often"
Pro: "It was on time and they did not loose our bags"
Contra: "After boarding we sat for 10 min before take off but arrived on time so all good"
Pro: "Easy long travel very comfortable"
Pro: "Ground crew did a good job rescheduling and arranging hotel"
Contra: "The flight was cancelled"
Pro: "Modern aircraft, food, extraordinary fligjt attendants"
Contra: "I wish that had wifi."
Contra: "The flight and the food All complete horror"
Pro: "Friendly staff, clean airplane, electrical sockets available."
Contra: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."
Contra: "Boarding started at least half an hour late."
Pro: "The food available were quite delicious."
Contra: "There was no window shades to block the sunlight."
Pro: "Very friendly and helpful flight crew."
Pro: "All process went smooth. Had to change ticket- good experience. Using Lot often and will be in the future."
Pro: "Calm flight, good service, not many people"
Contra: "It was a bit dark and the seats were uncomfortable, the Windows were dirty."
Contra: "Sardine style packed economy class seats"
Pro: "Very comfortable aircraft and real value for money."
Contra: "They provided only one option for food for the second meal. It was not bad but sometimes people prefer not to eat meat-only option."