This airline is so disorganized. Flight was delayed. Customer service nonexistence, and online check in dysfunctional.
Food was absolutely terrible…old plane.. small seats
Well I guess more flexibility from terminal to terminal and close to the gates. Thanks
Pro: "Wide choice of movies and entertainment"
Contra: "Better menu options and in-flight service"
Contra: "The entertainment did not work good the entire flight"
Pro: "Safety of aircraft"
Contra: "Parents called as soon as the delayed flight caused the young teen to miss her flight, Lufthansa operator verifies only by phone that young teen had a seat in the next flight, UNTRUE! She was ignored at counter, mr. M. Meindle told her to step aside and it was not “worth arguing”! The people she sought direction from, are the ones that left her confused and ignored. Shame on them"
Pro: "Fabulous Stuart’s."
Contra: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."
Pro: "Seat had spacious leg room entertainment was very good"
Pro: "1.5 hour flight, on time and all that one should expect from a good airline."
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Pro: "After the first flight on the incredible new plane, this was a disappointment. Plane seemed old and dilapidated."
Contra: "See above"
Pro: "Nothing really. KLM or LOT are way better."
Contra: "Get your own food or you will stay hungry. 12 hours flight with 2 crappy meals served with no option of getting anything else except candy bars or pretzels."
Pro: "Had ridiculously long bus ride from terminal to plane. Plane was parked on the outer reaches of the airport. This happens far too often on Lufthansa when connecting in Franfort. Build more gates!!"
Contra: "Business clsss sweats on A321 were coach seats with the center seat left empty. Not sir it is worth the higher fare."
Pro: "Nothing this was a nightmare."
Contra: "We missed our connected flight because or flight was delayed... this does not make any sense. If the flight is delayed, there should be proper high priority check in and bus transport implemented so we arrive at our gate on time. Me and the 2 other passengers had zero chance to arrive on time and were at a loss of breath. And i paid for my selected seats to which i am asking for a refund because what happened was unacceptable. When we addressed our concern, the lufthansa employee told us that u cannot have buses for all the passengers in a situation of a delay.... unacceptable.... how is this the client's fault to miss a flight due to a delay?"
Pro: "impressed with the food and service of the crew"
Contra: "too crowded for too long baggage was damageed not sure who was responsible"
Contra: "There is too little leg room; knees hitting seat in front of me."
Pro: "Loaded plane from both ends, giving fast boarding time."
Contra: "Limited entertainment on this short flight."
Pro: "Loved the snack choice"
Contra: "No complaints"
Pro: "So because of tge traffic and snow i got at the airport 25 min before the departure of my flight...but when i explained my situation every employee tried their best to help me in getting on the plane, by even opening the gate for me!! They were very helpfull, fast and efficient. Thanks to their kindness and efficiency i was able to get on the plane and see my family at home. I am verry thankfull to all the staff for it!"
Pro: "On time"
Contra: "No difference between Business class and main cabin."
Contra: "Had difficulty walking up and down stairs to plane."
Pro: "Perfect service and comfort for a short flight. Very modern, excellent!"
Contra: "Sandwich delicious but too small."
Pro: "It was ok"
Contra: "They ran out of food choices for the people who sat in the back of the plane. I had preferred to eat chicken rather than pasta but the choice was not available anymore. The same happened with the breakfast sandwiches."
Pro: "Only the fact that I got lucky with a exit seat with leg room. That's it."
Contra: "There was no update on the status of our connecting flight. The pilot gave an update of other flights except for ours but it caused a bit of confusion. Some people even had to missed there flights altogether! Lufthansa, from the 4 times I have flown with them always seems to be late with no sense of urgency. Ultimately after arriving in Venice, I get an email that my bags did not make it, yet I was told by the boarding agent that the plane was still loading our bags."
Pro: "The crew"
Contra: "No TV"
Pro: "Overall it was good trip!"
Contra: "No issues at all"
Pro: "Nice staff...."
Contra: "All good"
Pro: "Staff was friendly and attentive"
Contra: "First of all, the boarding took an hour longer than it should have been so we all sat in the plane dripping with sweat, because it was 100 degrees in Houston and the plane didn't have A/C on until we took off. Food was not good, some mysterious meat they called beef stew and veggies with strange texture. We ended up drinking more since the food was bad. The entertainment choices were OK but the equipment was a bit ancient, my husband's screen ( we sat in the front where screen pulled out of the seat) was broken and was held by a duct tape(???!!!) The seats are small, I have flown with other companies on transatlantic flights and their seats are bigger and more comfortable in economy class."
Pro: "Price was right."
Contra: "Just as bad as on any other airline these days."
Pro: "Main issue was the food was not as expected, it was a problem with kids food. Entertainment was also with No update movies, more of them classic or old."
Contra: "Bathroom was at the back of the plane and the drink service was slow so I had top wait overt half an hour to use the bathroom; I was in row 4."
Pro: "Superb service thru Lufthansa"
Contra: "Long wait, but it was cheap so it ofset it"
Pro: "Allowing people to cut in line No security No help Nothing dine"
Contra: "No communication No concern Hot tired hungry"
Pro: "Good Airline, perfect service"
Contra: "We had to take a bus from the gate to the plane, it took forever to pick us up, and then drove so far getting to the plane, we felt like we must be driving all the way to Venice!"
Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."
Pro: "Cabin Crew was very pleasant and supportive of families with children"
Contra: "The seats are designed for individuals who weight less than 100 lbs and no taller than 5'5". Granted, this was an economy seat. However, I should be able to sit in a seat without the seat in front of me literally 6 inches away from my face. I have traveled internationally countless times, but never have experienced such an uncomfortable flight. I will never fly with Lufthansa internationally again.not because of the crew, because their head office insists on squeezing every inch out of their planes without regard for passenger comfort."
Pro: "The flight crew was friendly and attentive."
Pro: "Great people working for luftansa."
Contra: "Television didn't work. Extremely tight seating."
Pro: "Everything is great. The airplane, staff, and their terminal at the airport"
Contra: "I can't find anything bad about me experience with Lufthansa."
Pro: "This was a very new plane and had extra leg room even in coach."
Contra: "Stewardesses gave attention to other passengers and ignored me"
Pro: "Easy flight, punctual, comfortable seats."
Comfortable plane, attentive crew, excellent food. But I did have a free upgrade to Business Class.
Contra: "The registration could open earlier than two (!) hours before the take-off! Or, at least have more than two representative registering economy class passengers (yes, there was a big and very slow line). The food could be better than just a McDonald's type apple pie."
Contra: "Duty free choice onboard"
Pro: "Friendly crew, good food, lots of free drinks."
Contra: "Flights seem to be delayed every time we fly LOT. Flying out of Warsaw, crew did not communicate that we'd be traveling to the plane by bus, which led to very long lines and a delay in takeoff."
Pro: "Crew member were nice people and helpful"
Contra: "Information about delay of flight, food and boarding process"
Contra: "Din’t be almost 4 hours late No explanation, no apology"
Pro: "Sufficient space between front seats"
Contra: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Pro: "The plain was clean and crew was a friendly."
Contra: "Temperature in plain and airport was too hot"
Pro: "The crew were great!"
Contra: "The coffee was pretty bland."
Contra: "They lost my bag!"
Pro: "Generous service, excellent vegetarian meals (my special order), excellent telephone help prior to flight."
Contra: "Delayed boarding time with no information or updates provided, touch screen didn't work, bathrooms dirty toward end if flight."
Contra: "Enough of LOT. For a couple hundred bucks more you get a much better trip. LOT is the no frills discount line."
Pro: "On time, stable flight without surprises"
Contra: "Bus takes you to and from the plane."
Contra: "Flight was delayed"
Pro: "They asisted me with blanket to cover with"
Pro: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Contra: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Pro: "Overall the flight was good"
Contra: "The snack was too small"
Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"
Pro: "The crew"
Contra: "Change gate"
Pro: "Flight was fine, and on-board crew was polite and helpful."
Contra: "Both the check-in AND gate agents seemed to ignore that you are allowed one personal item (e.g. purse) and one small rolling suitcase (sized and weighed as per LOT requirements) and tried to insist that we check in our small suitcases (for free). In the end, they did relent, but I was surprised at this. There was a small but decent variety of snacks for this 4+ hour flight."
Pro: "The crew was very friendly and helpful."
Contra: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."
Pro: "LOT staff was accommodating and very friendly and booked flight for the following day on KLM and a hotel room for the night with a meal voucher."
Contra: "The flight wash cancelled."
Pro: "It was on time and they did not loose our bags"
Contra: "After boarding we sat for 10 min before take off but arrived on time so all good"
Contra: "There was a delay on their first flight and then the same LOT company does not wait for our connection. After that we are send for one night at a crappy 1 star hotel in Warshaw."
Pro: "Friendly crew and boarding and flight were uneventful"
Contra: "The entertainment for an international flight is far outdated. The movie selection is severely lacking"
Contra: "was delayed for 4 hours."
Pro: "The crew was very attentive."
Contra: "The wait until we could get off the plane after landing due to the fact that there weren't any gates available."
Contra: "the flight was 2 hours delay and messed up all the arrangements we have to be picked up also the whole plans needed to be changed and inconvenient for the person supposed to pick us up from airport"
Contra: "Delayed one hour. This should not happen especially for an international flight"
Pro: "Excellent flight attentive crew. Luggage handling super fast. Crew gave out some free extras to make up for the delay."
Contra: "Weather related delay not airline dependent"
Contra: "I had to pay 70 Euros for luggage one way, while there was no information that my ticket does not include luggage. Actually, economic tickets (as mine) should have allowed for trips in Europe a checked in luggage according to the company website. I do not find any information regarding how I can pay for my luggage in advance, and not at the airport."
Contra: "I paid extra for my seat, but it was uncomfortable from LAX to Warsaw - too tight and cramped that the cabin was hot through most of the trip. Crew was okay, but for such a long trip, I would expect more comfort than what I get on short one-hour trips on small planes here in the US."
Pro: "I liked that I had an open seat beside me, but it was taken by someone else who didnt like their seat almost immediately."
Contra: "Stewardesses pretended I was not there. Seats were minute. My video/movie player did not work (the only one not working on the plane so movies were out). Had people with way too much baggage next to me. Overall flight was terrible, although my flight home with LOT was very good."
Contra: "Departure was delayed. Got held on ground at Chicago. Baggage was very late to arrive"
Contra: "When checking in we were told to stand in a long line to drop our bag after getting our boarding passes from a machine. After standing in line for 30 minutes the woman at the counter said we were in the wrong line and was extremely rude as if we were stupid for not being able to follow the Polish signage. We had simply stood in the line we were directed to. Counter clerks not very pleasant compared with other airlines!"
Contra: "Our tickets were very expensive compared to other airlines and had to buy food and drinks."
Contra: "Delayed a lot in Warsaw airport."
Pro: "Flew from Cracow via Warsaw to Venice. Short flights. Absolutely stunning views (sunny day) of mountains."
Contra: "Ungodly early start from Cracow then 4 hours layover in Warsaw with absolutely nothing to do. UGH. Food and entertainment is nonexistant on LOT European flights. Onetime snack and basic drink service (no apple or orange juices). Oh, and use of propeller airplanes should be forbidden on commercial flights. We are in jet era, aren't we???"
Pro: "Boarding went easily the flight was quick and filled with snacks"
Pro: "lots of legroom on this flight"
Contra: "My flight was canceled after 4 hours of waiting . Poor communication in regards to it"
Contra: "Saw some sort of a bug crawling around...perhaps try and have a deep clean of airplane sometimes :)"
Pro: "New plane"
Contra: "Was asked to do random security screening at gate which delayed my boarding behind other passengers who I should have boarded before. This was the second time I was screened in Warsaw in the last two months. I believe this is due to racial profiling."
Experienced crew, Clean planes, smooth flight Extremely chaotic experience at departure hall at MXP airport, took too long for buses to arrive and transport passengers to the plane
Eveything as expected, professional and on schedule
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
I voli sono sempre in ritardo.
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Pro: "Plane on time, new plane, nice crew."
Contra: "Ability to move seats."
Contra: "More leg room and reclining seats"
Pro: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Contra: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Pro: "The crew was very professional and I cannot complain about that."
Contra: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Contra: "Not having a 3+ hours take off delay"
Pro: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Contra: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Pro: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Contra: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Contra: "Flight was over booked"
Pro: "The seat not so comfortable but good"
Contra: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Contra: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Pro: "Good airport . Punctual flight ."
Contra: "Changing in luggage information was annoying"
Contra: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Pro: "The crew was very friendly and helpful."
Contra: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Pro: "The crew was really nice"
Contra: "1h30 delay for no specific reason is unacceptable"
Pro: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Contra: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Pro: "Service, smiling and attention to details."
Contra: "No kosher food."
Pro: "The crew was very nice. The flight was ok"
Contra: "Not much of a food choice.."
Pro: "Good legroom and comfortable seats"
Contra: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Pro: "The flight was overbooked so they took my wife of the flight"
Contra: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Contra: "Extra charges. £35 to check bags in"
Pro: "Nice crew"
Contra: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Pro: "I asked for a cup of water for my child and they gave me a bottled water. Then they charged me 2.50 euros. Their credit card processing machine was not working properly, which was frustrating: the flight attendant got frustrated and had to come back again until she can process my payment."
Pro: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Contra: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Pro: "The staff and flight were top knotch . Could not fault them ."
Contra: "Nothing to dislike ."
Pro: "Flight was on schedule"
Contra: "No free drinking water"
Pro: "I liked that I got to my destination in one piece."
Contra: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Pro: "Cooperative and kind crew. Excellent service. Pleasant flight, great landing and take off."
Contra: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Contra: "Checkpoint at katowice the wirst ever seen, personnel with very bad atittude wanting personal cosmetics to fit on stupid plastic bag, the rest wanted to scrap or document my bag to pay extra even I already pay for bring it inside cabin, same before boarding I have my computer backpack and already pay 10 eur for large cabin bag and before boarding they wanted for me to checkin baggage because rule is only backpack even I did explain I already paid large cabin, at end I paid 63 Eur total for my luggage I found completly dissapointed and abusing from many passengersbin the same sittuation, also fly have us inside the plane for more than 30minutes without leaving,"
Contra: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Pro: "Well organised."
Contra: "Charging for light refreshments."
Pro: "cheap, on time"
Contra: "no reclining chairs, no water free"
Pro: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Contra: "The flight departed around half an hour late."
Pro: "The ground crew in Varna were a thousand times better than Luton. Excellent flight and service...even with an hour delay."
do not use Ryanair, delays of more than one hour
They did not Tool uș to TLV as We hâd to do Corona test
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Being on time + quiet fellow passengers"
Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Contra: "Pointless paying for priority boarding as staff just let both lanes board at the same time"
Pro: "The crew was really nice with the passengers"
Contra: "They made us wait at the gate an hour without saying nothing, and then inside the plane, we had to wait 30 minutes to departure, and they didn't explain anything neither."
Pro: "Good pilot"
Pro: "It is the worst airline on Earth. They barred me from flight, removed my name from the system so that I can't board because they say that I can't travel with EU residence card with which I travelled to all Schengen countries with other airlines. They lied to me and didn't return my money too."
Contra: "They must obey EU laws!"
Pro: "There was no legroom, the sandwiches is missing (not available at all)"
Contra: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Pro: "Nothing. This was the worst experience ever"
Contra: "This flight was booked with an unrealistic connection time. The second flight was missed and we had to buy another ticket to get to our destination."
Pro: "Comfortable flight"
Contra: "Delayed, big queue to board plane"
Contra: "Niente.....organizzazione pessima il crew,unica spiegazione e che una giornata troppo affollata!!!! Pessina orgazione...neanche aqua oferta...tutto sulla nostra sofferenza."
Pro: "Flying EI-DAR, this was Ryanair's sixth-oldest active aircraft at 15.3 years old. Despite this, it featured the new sky interior and was comfortable overall. Flight was quick (albeit at 10 minute late landing) and deboarding was not an issue."
Pro: "On time flight and decent boarding process (not too much fuss over baggage size and weight)."
Contra: "Seating policy - it’s ridiculous to charge passengers to be seated together, even if they’re flying on the same booking. It only leads to on-board seating “trades” and negotiations to get people to agree to swap seats. Embarrassing!"
Pro: "They denied the me boarding,I want my money back"
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Pro: "Onboard crew were great, rally professional under very trying circumstances."
Contra: "Ryanair ALWAYS late out of Lourdes, but they insist on herding all passengers into small waiting area where we all wait for ages, no food/drink, no flight info, screaming babies, hot sun, etc. Looking for another route to S. France..."
Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."
Pro: "The price and the female staff were gorgeous."
Contra: "Everything from start to finish at BCN."
Pro: "They were professional and efficient"
Contra: "It was required to check in prior to arrival to airport to avoid a fee. I did not have internet access still I arrived. I had to pay 55 euro for a simple check in. Not fair to folks who do not use data for internet nor WiFi. A email could be sent 72 hours but that does not mean people check all emails or they even have access to the web. It’s not a fair or smart business move, I will not book with them again."
Pro: "Great job! Timely departure and arrival, quick, uncomplicated and easy boarding, pleasant staff."
Contra: "40 minutes delay on boarding, then waiting another 10 to disembark"
Pro: "There wasn't any therefore the low rating"
Pro: "The airplane itself was good."
Contra: "The attitude in the airport from the boarding to the airplane. They treated us like Catteles ."
Pro: "Seat xxl very cold beside escape door. Do not worthy to pay"
Pro: "Captain made a safe soft landing, very timely"
Contra: "Difficult to hear the flight attendant , message unclear, too loud and fast Boarding queues not well planned"
Contra: "The airline made us go to the gate where there was no seating, though they knew the flight was an hour late, so we stood for an hour, before being told we had to check carry on bags in the hold, carrying computers,valuables, batteries, and drinks in our hands (not possible). Card payment on board was disabled. Payment in the currency of the departing country was impossible."
Pro: "It got me home."
Contra: "Firstly, there were no sandwiches (hot or cold) available on a late afternoon flight, so the remaining food options were poor. Secondly, my £7 Gin and Tonic that I'd hardly touched slid right off the frankly useless trays and into my lap. The flight attendant literally threw me a few paper towels to help. I spent the remaining three hours of the flight soaking wet."
Pro: "The price is right, but it cost $45 USD to check one piece of luggage. Flight was on time."
Contra: "There was one airport staff checking everyone in for the flight, so the wait was longer than one would like. Checking in one piece of luggage was $45 USD. Seats do not recline."
Contra: "You charged me an extra 150 Euro because I did not receive your e mail and could not register on line my flight. I complained at Airport in Greece and no one would assist me. I am writing the NY Times and Washington Post about your strategy to take extra $ from first time flyers of your airline. Shamfull !!!! Harris R Ghersin Professor International Business The Lubin School of Business NYC."
Pro: "Lots of legroom. The crew was very nice and friendly."
Contra: "The plane was late and boarding was delayed by an hour and a half which caused us to pay a late check in at our hotel. Boarding was not an easy, seamless process. They made me put my backpack up top, but at least it gave me lots of legroom. Having a mandatory check in several hours before your flight to avoid a fee for "normal" check-in seems not customer friendly."
Pro: "Crew friendly and professional."
Contra: "Seats are so uncomfortable."
Pro: "i made my flight and saved a lot of money."
Contra: "i was shocked that i had to pay for water."
Pro: "Early arrival. Very friendly crew which is not always the case with ryanair."
Contra: "People are rude. They are hypocrites. (they charged me for carry on because it was 'too big', however, most of the other passengers got away with not paying.) They required me to print my tickets even though I had a download of tickets on my phone. Flight attendants were not pleasant as if they didn't like their job."
Pro: "I can't think of any."
Contra: "Rude gate staff at Otopeni Airport insisting I place my hand luggage in the hold until I informed them I had priority seats. The whole concept of priority boarding goes out the window as boarding was via a bus"
Pro: "Friendly staff and on time"
Pro: "The price"
Contra: "It was uncomfortable It was late"
Contra: "There was nowhere to put my bottle of drink!"
Contra: "My luggage cost more than my ticket. Rip-off Next time ill take a different airline"
Pro: "The planes are getting older apparently. This plane was very noisy."
Pro: "I hated everything"
Contra: "I will never fly with Ryanair again. They ripped off all my money. If I would have booked 2 tickets with British airways would have been much better and cheaper."
Pro: "The flight attendants were very funny and friendly. They were proffessional and helpful."
Pro: "Cheap flight from an ideal airport for my family to travel from. Online booking was simply and flawless. Check in on line was speedy and simple."
Contra: "Service on the plane was slow. By the time we got a cup of coffee we were told to place the trays away as we were about to land. Staff seemed unhappy but did look after us."