Pro: "Free food, relatively spacious"
Contra: "more food!!! REEE!!!"
Pro: "The crew was friendly and helpful."
Contra: "The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable."
Contra: "My flight tickets were mess up and I had to purchase new tickets . Horrible"
Pro: "Attendants were attentive and efficient"
Contra: "Getting from one the deplaning pad to a gate on the opposite side of the airport was daunting given that we were running 1/2 hour behind schedule. We made it with barely enough time, but our luggage did not."
Contra: "It was so hot on the (delayed) flight"
Pro: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Contra: "I travel a least 5 times a year and Kayak is always my option."
Pro: "Not applicable."
Contra: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."
Pro: "The planes are clean and relatively comfortable."
Contra: "Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!"
Pro: "There was a very long line at the check in counter on the way back. Many people were nervous about missing their flights. Apparently the counter computers were out of order and they only had 2 stations to support the passengers at a very busy time. Other than that, everything was smooth and pleasurable."
Pro: "There was water to drink"
Contra: "Plane felt like a 1990 air France flight. Cabin dated. The least amount of room I can remember on a plane. When sitting upright and the person in front reclined, i looked at their head and if I crossed my arms, it would touch the seat in front. Could not pick up pillow that dropped on the floor, could not bend around the seat in front. Very hard to get out to use the toilet. Felt very claustrophobic."
Contra: "Not on time at all. Toooooo late boarding"
Pro: "It reminds me of school dinners"
Contra: "Bland, over cooked No thought into the presentation or flavour"
Pro: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Pro: "Smooth flight"
Contra: "Crew just ok."
Pro: "Tried hard but cannot recollect one thing that was better than average."
Contra: "Not even a smile from the purser and one other crew member on the Swedish leg. The captain hurriedly "explained", no one understood him, why we were so delayed, but he did not apologize! Zurich airport has no charging sockets! (Ancient) All of terminal A has not a single one! No one supervised the loading passengers not to interfere with those passing by. It was a complete mess. We took off 50 minutes late from Zurich, with no apparent reason. Worst in years for me. We sat in the plane for 30 minutes and were not offered even water. Big fail! (btw, I am unusually so critical)."
Pro: "Seats just as small as US carriers, but in better shape, cleaner, less ratty overall. I also like that Swiss Air doesn't fuss with boarding everyone in 8 different classes. First class through one door and everyone else through the other, nice and easy."
Pro: "This time I was really happy with almost everything. All crew members were nice and friendly. The food was tasty and plenty. The craft was clean and specious On line check easy and smooth. I paid my extra luggage online too for cheaper then in airport"
Contra: "My tv didn't work at the beginning but after the crew member reset it everything was perfect Thank you Swiss! ❤️❤️"
Pro: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Contra: "Boarding was a little chaotic"
Pro: "entertainment selection"
Contra: "upgrade entertainment system, needs touch screen and screen wouldn't turn off completely. leg room and space under seat"
Pro: "Again, crew and food."
Contra: "I will only say that I am writing this review as we are sitting on the plane in Newark where we are waiting for our gate for a half an hour already and we do not know when we would get off board. And oh yeah... the flight was originally late for about an hour too! Simply unacceptable!"
Pro: "fast, all good"
Pro: "Great experience. GOod comfortable flight, crew and overall services"
Contra: "I wish there were more bollywood albums and more bollywood movies...to choose from"
Contra: "The most uncomfortable flight I've ever experienced. The seats were too small. It was torture for a 12 hour flight. Need more space and padding in the seats."
Contra: "Bag is missing and no one at bagga area to help! Have waited almost an hour!!!!"
Pro: "Crew was great. Very helpful because I needed assistance due to back injury."
Contra: "Food was not very good."
Contra: "They lost my bag and after 24 hours, still no word on whether it's been located."
Contra: "I could notice The crew was really attentive and took good Care of passengers Who speak german or were from Swizertland, meanwhile with The rest of The passengers they were not really nice at all."
Pro: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Contra: "The boarding process took a long time. I had to go through customs, then at the gate they checked my passport again and the line was VERY long. The process just did not seem to be managed very well. There were issues with the tv monitors; however, the crew handled it very well. I wish we had been given an option with the calzones - I don't like red peppers or tomatoes, and was not offered another option."
Pro: "Staff was very polite"
Contra: "Our flight got cancelled and it was slow rebooking very confusing"
Pro: "Flight attendants were sympathetic"
Contra: "The first flight was cancelled after we sat on the plane for over an hour. We all had to wait in line at the transfer desk. Then our second flight attempt- boarding was awful, total chaos. The flight was delayed because boarding was so long. Then once we landed late, there was an issue deboarding the flight with the stairs and we were stuck for 40 mins for this process."
Pro: "Polite crew"
Contra: "The service and food was excellent. There is no question about dislike"
Pro: "Zurich airport"
Contra: "Not enough food. We had over 2 hours delay in the plane while in JFK and I got served only basic crackers and water. You should start whatever the customer wants when such a long delay in the plane. Lastly, the weight limit for ist connection flights was small plane and the lady who checked my hand baggage approached me not nicely."
Pro: "good entertainment and many options on the tv"
Contra: "The seats are very uncomfortable"
Contra: "Boarding was awful. It was not claear where the line is for the business class and for the econom class."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Contra: "As I had bought the tickets via Air India for a SWISS flight, I was informed that I cannot upgrade to business class, even when I was ready to pay. Inspite of being a SENATOR with the Star Alliance's Miles and More program."
Contra: "Crew took way too long to do the drink service. With only one bathroom in the back, they blocked the aisle for 45 min"
Pro: "The flight crew were friendly and helpful. We were on a newer plane so there was a lot of legroom."
Contra: "No in flight entertainment made for a long flight."
Pro: "Boarding was fast and easy. The crew was also very sweet."
Contra: "We had to pay for our food, even water, if we wanted something. Board"
Pro: "Pleasant flight attendants, great landing, on time, good entertainment selection, very nice and smooth flight"
Pro: "I like everything"
Contra: "Everything is good perfekt"
Contra: "The Entertainment display didn't work."
Contra: "The flight was more than 4 hours late making us miss our connections"
Pro: "Amazing crew very good service ."
Contra: "Chose my seat, instead of leaving it to the airline ."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Contra: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Contra: "Missed flight due to unnecessary delays"
Pro: "Crew was great"
Contra: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Pro: "Crew, exit row seat"
Pro: "Crew and plane are great"
Pro: "The crew was wonderful, the food was great, the ride was wonderful."
Contra: "Boarding took a long time"
Contra: "Boarding the plane was a hassle as well as delays to Clean up and fix seat belts. Very u coordinated crew as well no one paying attention to what one was doing."
Pro: "Everything was great except for the man that smoked in the restroom on the flight to Atlanta."
Contra: "A man smoked in the restroom on the flight to Atlanta, and I didn’t see ANY kind of repercussions for his endangering all of our lives. I would’ve very much liked to see him detained for the remainder of the flight."
Pro: "Nothing more to say!"
Pro: "seating, food, service"
Contra: "Delayed 3 hours"
Contra: "Very late .missed connection. Agents in Detroit were worthless to get us on different connection"
Pro: "Movies, baggage price, snacks, friendly! And check carry on when full fir free"
Pro: "That we finally arrived."
Contra: "That we didn't arrive even remotely close to when we were supposed to."
Pro: "Are usually fly international, and I really enjoy it. Flying domestic inside the US is bad because you never know when you will get flight delays, like we got. It wasn’t the fault of Delta, but it sucked."
Contra: "Small seeds, no food, the flight delay"
Pro: "crew was nice and pilot was informative."
Contra: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Pro: "Everyone was very friendly, especially when checking in"
Contra: "Flight was late to arrive and late to depart. Not many passengers but no service."
Pro: "Great crew on board!"
Pro: "Courteous staff."
Contra: "Having to check a firearm inside and having it looked at by non-tsa personnel."
Pro: "Everything went off without a hitch."
Pro: "Plane was clean, easy boarding, crew was kind and attentive."
Contra: "30 minutes late no explanations...."
Contra: "sitting next to a large dog and the wifi not working given i prepaid for it and actually selected the flight because it had wifi i fell hours behind on my work"
Pro: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Contra: "No entertainment"
Contra: "Trying too hard to fit as many as possible"
Contra: "Couldn’t pick my seat"
Contra: "The plane bathroom was old and junky"
Pro: "Free movies was nice, service friendly."
Contra: "Long flight but shorter than scheduled, awesome."
Contra: "They charged $300 for 3 bags"
Pro: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Contra: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Pro: "On time. Good customer service. Easy route, no hassles."
Pro: "The short flight was fine. Crew was friendly."
Contra: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pro: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Pro: "What is the issue?"
Contra: "The flight was over 20 minutes early"
Pro: "Boarding was easy"
Contra: "Arrived 15 mins late and then taxied for another 5-10 mins."
Contra: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pro: "Service. Sweet attendant."
Pro: "Everything was excellent."
Contra: "Cant get used to cookies and drink service on long haul flight. Do not care for salable food choices so packed a sandwich."
The airport in Munich was horrible with accessibility. We had to go flights of stairs holding our bags, it was real exhausting and difficult.
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "quality of plane"
Contra: "check in takes 30 minutes since my visa was in old passport"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "Clean and comfortable airplane"
Contra: "Entertainment wasn’t working the entire flight"
Pro: "Flight was in time with no delays. Arrived in Germany early!"
Contra: "The size of the seats is horrible. Can barely move. When the gentleman in front of me declined, his seat actually hit me in the face."
Contra: "I was at the end of a long flight, so exhausted and feel sea sick. I cannot give good comments for this since it was short but a little bumpy flight , i almost throw up at the end."
Pro: "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Contra: "The food was just okay. A better choice of wine and more selection of spirits would be nice."
Pro: "Crew was amazing."
Contra: "Nothing everything was great!"
Pro: "It was really nice having the bassinet for our little one."
Contra: "My wife encountered a rude attendant after simply getting up and asking for water."
Contra: "Flight was delayed"
Pro: "Standard flight and comfort."
Contra: "Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was."
Contra: "No WiFi, seats had no cushion"
Pro: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Contra: "Flight was over an hour late and no compensation from the airlines."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Contra: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "Flight crew was amazing, as well as the first meal....restaurant quality."
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "Good customer service"
Contra: "Seat was not comfortable and food was not great"
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Crew was hospitable and flight was clean."
Contra: "We paid extra to have a bassinet as we were traveling with a baby. The entire row (a family) behind us was very sick, coughing, sneezing, and blowing their noses the whole flight. As we were concerned for our daughters health, we asked the flight attendants if we could lmove to the bulkhead that was open at the front of the plane. They wanted to charge us $500 EACH to move, even though the seats were open. One of the flight attendants even commented how terrible it was for our baby to have a row of sick people behind us, yet they refused to move us. Fast forward, our daughter ended up getting sick during our trip to Florence, and now my husband is sick. As such, we’ve had to miss out on things during our vacation. It would not have been difficult to move us to empty seats in the front of the plane, so we could use the bassinet we paid for. This small gesture would have made our flight and our trip much better."
Pro: "I am 6’3”. But I am also cheap. So I like being able to fit in an economy seat with more room than other airlines. Believe me, an inch or two makes all the difference."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "On time"
Contra: "Nothing to mention"
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "On time-well organized!"
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Very friendly stewards, great in lounge boarding for Gold members, great to have sparkling wine as a choice for economy too!"
Contra: "Tiny chairs, tiny leg room, crappy airplane food"
Contra: "Didn't happen yet."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Contra: "The seats were very uncomfortable for such a long flight. Simply terrible."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Pro: "The crew is nice"
Contra: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Pro: "La ponctualité."
Contra: "Variété des boissons proposées."
Pro: "Crew were very good."
Contra: "No vegan food available."
Pro: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Contra: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Contra: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Contra: "Advertised October Pink products but did not have them for breast cancer support"
Contra: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Contra: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Pro: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Contra: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Pro: "Great food and friendly crew."
Contra: "Seatback system was old and not very functional."
Contra: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Pro: "The crew was pleasant and boarding efficient I lucked out with first class"
Pro: "Crew was awesome!!"
Contra: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Pro: "Crew and food were great."
Contra: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Pro: "The crew was efficient and friendly. The plane took off on time and landed on time."
Contra: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Pro: "Crew was friendly and attentive but hard to understand"
Contra: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Pro: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Contra: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Pro: "The staff were very helpful and professional."
Contra: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Contra: "they lost our luggage very inconvenient"
Pro: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Contra: "The seat padding is rather thin."
Pro: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contra: "Check in process was easy. The flight attendants are all very helpful and kind."
Contra: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Pro: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Contra: "Business class seats weren’t comfortable and too narrow no entertainment."
Pro: "Boarding this large plane went relatively quickly and orderly."
Contra: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Pro: "Comfortable, hospitality and wonderful service"
Pro: "I liked the food, the crew, the service"
Contra: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Pro: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Contra: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Contra: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pro: "Charmingly nice crew and involving captain"
Contra: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Contra: "no vegeterian sandwiches very disappointed"
Contra: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Pro: "Todo muy bien Volvería a viajar con ellos."
Pro: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Contra: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Pro: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Contra: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Pro: "The crew was Nice onboard But in the AirPort No Good at all.."
Contra: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Pro: "It was Amazing staff helpfull and fresh.. love it"
Contra: "Flight of almost 3 hours was not entreteiment at all just magazines."
Contra: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Pro: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Contra: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pro: "Good on a short flight"
Contra: "Paying for carry on due to weight limit. First time this ever happened!"
Pro: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Contra: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Contra: "Food and coffee were cold. Service on AF is getting worse."
Contra: "old, worn out plane, outdated. Very tight connection in LHR, I made it but my luggage didn't."
Contra: "Pre boarding at the gate was slightly chaotic"
Contra: "This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts."
Pro: "Boarding and the flight itself were uneventful. Departure slightly early and arrival consequently early too."
Contra: "Paying for simple tea or coffee? I know a profit needs to be made but come on! I was missed completely by the cabin service the first time, and had to ask for tea on the second. I don’t know when they started charging for tea, but it was unwelcome, cool, and not particularly refreshing. I expect better of BA."
Pro: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Contra: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."
Contra: "i was asked to pay to check in my luggage :("
Pro: "Fare good"
Contra: "Old plane, everything terrible because of seat size and spacing"
Pro: "Snacks or water had to be purchased No in flight entertainment Crew not so nice"
Pro: "It was an uneventful flight."
Contra: "My seat didn’t seem to go back as much as the seat next to me. That made sleeping a bit harder."
Pro: "On time, very pleasant and helpful staff"
Pro: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."
Pro: "Price was reasonable"
Contra: "They lost my luggage due to transfer"
Pro: "Staff was pleasant and helpful"
Contra: "The staff would not accept cash for the food and drinks, I didn’t have any so had to stay thirsty"
Contra: "Nothing. The flight was quick and boarding was easy"
Pro: "Flight crew was great."
Contra: "Everything was for sale"
Pro: "That it's non-stop"
Contra: "Except for the snacks, the food was barely edible."
Pro: "Not much"
Contra: "Food was horrible"
Pro: "Got a good nap in"
Contra: "A little warm"
Contra: "BA 884 and BA 885 (a 3 hours flight!) had no water , coffee and food at all !!! PLEASE HELP US !!!"
Contra: "3 hour delay"
Contra: "Lost my luggage. Must wait and buy new ticket to proceed to Bergen and may miss boat"
Contra: "Economy seating not so comfortable"
Contra: "Piotr customer service with 2 hrs golfing periods to rescheduled changed flights Vegiterian meals ordered never came through They re touted me through an surliness wgrre I had to get my lugauge in London then check back in to my next flight to Malta."
Pro: "Comfortable seats Great raspberries and blueberries. Delicious."
Pro: "Vegetarian food options! Crew, especially Kiaren, was lovely- polite and attentive, and it was a very bumpy flight, so they had to work harder than usual."
Contra: "horrible seating"
Pro: "Upgrades at the gate. $450 for premium economy and $999 for Business."
Contra: "Food cost was a surprise. No biggie, just glad I brought a snack"
Contra: "Too many follow ups No response and same updates when u check for one"
Contra: "Seats are too narrow."
Pro: "Plane captain very informative"
Contra: "Airport ground staff very unhelpful"
Pro: "Smaller plane, Embraer, but relatively comfortable seats. Friendly personnel."
Pro: "Nothing much"
Contra: "Flight delayed - wish the give us updates periodically Warm, aircon not strong for a hot day Young crew is a guy who does not seem to be a customer service oriented person"
Pro: "The plane ride was excellent and boarding , ... was great. The class is not too crowded."
Contra: "The 8 seats per row in business class is very crowded and the practicality of it is far from optimal. The food is not much of a culinary experience"
Contra: "arrive the air craft. By buses"
Contra: "British airways is a shitty airline, I was stuck in Heathrow for almost 2 days, pregnant and alone. British airways has poor communication, poor leadership and no customer service skills. My flight was terrible and I will never be flying on British airways in the future. I will also be telling friends and family about my experience and ensure that they also don't travel on this awful airline."
Pro: "The connecting flight got canceled and 24 hours latter we are still in the airport trying to get to our final destination."
Contra: "We rebooked our flight to another flight firvthe following day and that one got canceled too. They have not returned our luggage yet. They said within a week we'll get our luggage. The worst company on the planet. Do not fly them. Our vacation has turned into a nightmare. We had to repurchase tickets with a different company so we can get to our final destination. We don't know if we'll get reimbursed for any portion of this."
Pro: "OVERALL EXPERIENCE WAS MADE DIFFICULT AT BEST"
Contra: "INITIAL FLIGHT TO LONDON CANCELLED ONLY HOURS BEFORE FLIGHT...MANCHESTER FLIGHT WAS LATE TO HEATHROW WAS LATE,THEREFORE MISSED FLIGHT TO L.A. AND HAD TO STAY IN LONDON...LASTLY,I HAD UPGRADED MY SEATS TO MAKE MAKES WIFE'S FIRST OVERSEAS TRIP COMFORTABLE....WE WERE SEATED IN BACK OF PLANE...WILL REQUEST MY SEAT MONEY FOR ROUND TRIP BACK..."
Pro: "Not a lot"
Contra: "Crew is lazy and rude. I had paid for extra legroom seats and it was not honored. Dreadful!"
Pro: "Best Trans-Atlantic flight I have taken. Excellent crew and accommodating cabin."
Pro: "Especially a flight attendant...he was in the back of the plane, unfortunately I can't remember his name, he was so very nice , attentive to our needs and wants...what a difference it can make to have staff like him.And in general ell staff staff on board were very courteous and friendly...they were there not just to work, but to be kind and very pleasant."
Contra: "Hummmm I don't know. Liked everything!"
Pro: "very comfortable seats and crew was nice"
Contra: "it was an overnight flight so people wanted to sleep. took the crew till like forever to finally turn off or dim the lights..but soon after, people opened their window and sun was coming it. not sure what these idiots tried to see outside as there was nothing. sun made it hard to sleep because it was way too bright. other airlines make sure that windows are closed during overnight flights to ensure everybody will have a good sleep instead of getting woken up by the sunlight in their eyes. wish british airways would do the same. everything else was good, excellent service too"
Pro: "The lounge at San Diego was good. Plane was punctual and only took 30 minutes from touching down to get to the long stay car park."
Contra: "Plane was very old. Entertainment system slow and live maps would not work. Its a pain having people stepping over you to get out of their seat in business class. Toilet was pretty disgusting at the end of the trip after one passenger was sick."
Contra: "No air flow, very stuffy and cramped. When people recline seats it makes it even worse but everyone reclines on a 10 hour red eye."