The airport in Munich was horrible with accessibility. We had to go flights of stairs holding our bags, it was real exhausting and difficult.
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "quality of plane"
Contra: "check in takes 30 minutes since my visa was in old passport"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "Clean and comfortable airplane"
Contra: "Entertainment wasn’t working the entire flight"
Pro: "Flight was in time with no delays. Arrived in Germany early!"
Contra: "The size of the seats is horrible. Can barely move. When the gentleman in front of me declined, his seat actually hit me in the face."
Contra: "I was at the end of a long flight, so exhausted and feel sea sick. I cannot give good comments for this since it was short but a little bumpy flight , i almost throw up at the end."
Pro: "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Contra: "The food was just okay. A better choice of wine and more selection of spirits would be nice."
Pro: "Crew was amazing."
Contra: "Nothing everything was great!"
Pro: "It was really nice having the bassinet for our little one."
Contra: "My wife encountered a rude attendant after simply getting up and asking for water."
Contra: "Flight was delayed"
Pro: "Standard flight and comfort."
Contra: "Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was."
Contra: "No WiFi, seats had no cushion"
Pro: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Contra: "Flight was over an hour late and no compensation from the airlines."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Contra: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "Flight crew was amazing, as well as the first meal....restaurant quality."
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "Good customer service"
Contra: "Seat was not comfortable and food was not great"
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Crew was hospitable and flight was clean."
Contra: "We paid extra to have a bassinet as we were traveling with a baby. The entire row (a family) behind us was very sick, coughing, sneezing, and blowing their noses the whole flight. As we were concerned for our daughters health, we asked the flight attendants if we could lmove to the bulkhead that was open at the front of the plane. They wanted to charge us $500 EACH to move, even though the seats were open. One of the flight attendants even commented how terrible it was for our baby to have a row of sick people behind us, yet they refused to move us. Fast forward, our daughter ended up getting sick during our trip to Florence, and now my husband is sick. As such, we’ve had to miss out on things during our vacation. It would not have been difficult to move us to empty seats in the front of the plane, so we could use the bassinet we paid for. This small gesture would have made our flight and our trip much better."
Pro: "I am 6’3”. But I am also cheap. So I like being able to fit in an economy seat with more room than other airlines. Believe me, an inch or two makes all the difference."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "On time"
Contra: "Nothing to mention"
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "On time-well organized!"
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Very friendly stewards, great in lounge boarding for Gold members, great to have sparkling wine as a choice for economy too!"
Contra: "Tiny chairs, tiny leg room, crappy airplane food"
Contra: "Didn't happen yet."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Contra: "The seats were very uncomfortable for such a long flight. Simply terrible."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Flights canceled more than 24h In Airport no hotel in London. Nothing.
London airport it very large, we had to take the train from our terminal to the main hub, then pass the security all over, and take the train to a different terminal.
Contra: "old, worn out plane, outdated. Very tight connection in LHR, I made it but my luggage didn't."
Contra: "Pre boarding at the gate was slightly chaotic"
Contra: "This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts."
Pro: "Boarding and the flight itself were uneventful. Departure slightly early and arrival consequently early too."
Contra: "Paying for simple tea or coffee? I know a profit needs to be made but come on! I was missed completely by the cabin service the first time, and had to ask for tea on the second. I don’t know when they started charging for tea, but it was unwelcome, cool, and not particularly refreshing. I expect better of BA."
Pro: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Contra: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."
Contra: "i was asked to pay to check in my luggage :("
Pro: "Fare good"
Contra: "Old plane, everything terrible because of seat size and spacing"
Pro: "Snacks or water had to be purchased No in flight entertainment Crew not so nice"
Pro: "It was an uneventful flight."
Contra: "My seat didn’t seem to go back as much as the seat next to me. That made sleeping a bit harder."
Pro: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."
Pro: "Price was reasonable"
Contra: "They lost my luggage due to transfer"
Pro: "Staff was pleasant and helpful"
Contra: "The staff would not accept cash for the food and drinks, I didn’t have any so had to stay thirsty"
Contra: "Nothing. The flight was quick and boarding was easy"
Pro: "Flight crew was great."
Contra: "Everything was for sale"
Pro: "That it's non-stop"
Contra: "Except for the snacks, the food was barely edible."
Pro: "Not much"
Contra: "Food was horrible"
Pro: "Got a good nap in"
Contra: "A little warm"
Contra: "BA 884 and BA 885 (a 3 hours flight!) had no water , coffee and food at all !!! PLEASE HELP US !!!"
Contra: "3 hour delay"
Contra: "Lost my luggage. Must wait and buy new ticket to proceed to Bergen and may miss boat"
Contra: "Piotr customer service with 2 hrs golfing periods to rescheduled changed flights Vegiterian meals ordered never came through They re touted me through an surliness wgrre I had to get my lugauge in London then check back in to my next flight to Malta."
Pro: "Comfortable seats Great raspberries and blueberries. Delicious."
Pro: "Vegetarian food options! Crew, especially Kiaren, was lovely- polite and attentive, and it was a very bumpy flight, so they had to work harder than usual."
Contra: "horrible seating"
Pro: "Upgrades at the gate. $450 for premium economy and $999 for Business."
Contra: "Food cost was a surprise. No biggie, just glad I brought a snack"
Contra: "Too many follow ups No response and same updates when u check for one"
Contra: "Seats are too narrow."
Pro: "Plane captain very informative"
Contra: "Airport ground staff very unhelpful"
Pro: "Smaller plane, Embraer, but relatively comfortable seats. Friendly personnel."
Pro: "The plane ride was excellent and boarding , ... was great. The class is not too crowded."
Contra: "The 8 seats per row in business class is very crowded and the practicality of it is far from optimal. The food is not much of a culinary experience"
Contra: "arrive the air craft. By buses"
Contra: "British airways is a shitty airline, I was stuck in Heathrow for almost 2 days, pregnant and alone. British airways has poor communication, poor leadership and no customer service skills. My flight was terrible and I will never be flying on British airways in the future. I will also be telling friends and family about my experience and ensure that they also don't travel on this awful airline."
Pro: "The connecting flight got canceled and 24 hours latter we are still in the airport trying to get to our final destination."
Contra: "We rebooked our flight to another flight firvthe following day and that one got canceled too. They have not returned our luggage yet. They said within a week we'll get our luggage. The worst company on the planet. Do not fly them. Our vacation has turned into a nightmare. We had to repurchase tickets with a different company so we can get to our final destination. We don't know if we'll get reimbursed for any portion of this."
Pro: "OVERALL EXPERIENCE WAS MADE DIFFICULT AT BEST"
Contra: "INITIAL FLIGHT TO LONDON CANCELLED ONLY HOURS BEFORE FLIGHT...MANCHESTER FLIGHT WAS LATE TO HEATHROW WAS LATE,THEREFORE MISSED FLIGHT TO L.A. AND HAD TO STAY IN LONDON...LASTLY,I HAD UPGRADED MY SEATS TO MAKE MAKES WIFE'S FIRST OVERSEAS TRIP COMFORTABLE....WE WERE SEATED IN BACK OF PLANE...WILL REQUEST MY SEAT MONEY FOR ROUND TRIP BACK..."
Pro: "Not a lot"
Contra: "Crew is lazy and rude. I had paid for extra legroom seats and it was not honored. Dreadful!"
Pro: "Best Trans-Atlantic flight I have taken. Excellent crew and accommodating cabin."
Pro: "Especially a flight attendant...he was in the back of the plane, unfortunately I can't remember his name, he was so very nice , attentive to our needs and wants...what a difference it can make to have staff like him.And in general ell staff staff on board were very courteous and friendly...they were there not just to work, but to be kind and very pleasant."
Contra: "Hummmm I don't know. Liked everything!"
Pro: "very comfortable seats and crew was nice"
Contra: "it was an overnight flight so people wanted to sleep. took the crew till like forever to finally turn off or dim the lights..but soon after, people opened their window and sun was coming it. not sure what these idiots tried to see outside as there was nothing. sun made it hard to sleep because it was way too bright. other airlines make sure that windows are closed during overnight flights to ensure everybody will have a good sleep instead of getting woken up by the sunlight in their eyes. wish british airways would do the same. everything else was good, excellent service too"
Pro: "The lounge at San Diego was good. Plane was punctual and only took 30 minutes from touching down to get to the long stay car park."
Contra: "Plane was very old. Entertainment system slow and live maps would not work. Its a pain having people stepping over you to get out of their seat in business class. Toilet was pretty disgusting at the end of the trip after one passenger was sick."
Contra: "No air flow, very stuffy and cramped. When people recline seats it makes it even worse but everyone reclines on a 10 hour red eye."
Pro: "It was on time. Crew was great."
Contra: "Seats are not the comfiest."
Pro: "First class service was excellent, food was good and entertainment was also good."
Contra: "We were delayed about 5 hours but overall flight was good."
Contra: "I took three flights from San Diego to San Francisco, San Francisco to Chicago, Chicago to Montreal. San Diego departure was almost an hour late. The Chicago departure was half an hour late because the pilot wasn’t checked in yet. It is very frustrating when I run through Chicago airport from B to E"
Pro: "Lot of leg room!"
Contra: "WiFi for Entertainment system was spotty, freezing very often. Unfortunately this issue has become more common in United flights lately."
Pro: "Fast and easy"
Contra: "Entertainment and bigger seating"
Pro: "Flight was on time and crew was friendly"
Contra: "Seat was quite uncomfortable and I would love more soda choices."
Pro: "Boarding was smooth and took an average amount of time. We arrived exactly on time. Staff were all friendly and helpful. Plane was clean.. overall very pleasant !"
Pro: "Check-in process was smooth"
Pro: "The flight was very good and no problems were encountered."
Contra: "Nothing to complain about."
Pro: "On time, flight attends are superb"
Contra: "Cramped seats due to greedy corporation trying to appease the share holders"
Pro: "Rapid boarding and comfortable seat. The flight attendant was great!"
Contra: "Snack selection wasn't impressive, as was the onboard entertainment unit - small screen and no flight info/map. Also no lounge access in San Diego since our ticket was through Air Canada."
Contra: "the person helping me couldn't understand her and she was aggressive and charged me too much and wouldn't make adjustments about it."
Pro: "Preassigned seating . . . that's about it."
Contra: "Well, we were greeted at the gate by an attendant who told us we'd probably miss our connecting flight and that we could go home and try again tomorrow or chance it. Then he charged $200 for my board bag (talking a surfboard to Costa Rica) and finally we arrived with 4 others just as our flight was scheduled to pull off and they couldn't be bothered to hold the plane for us as we sprinted across the airport."
Pro: "But the amenities were terrible. I couldn’t figure out how to operate the in-seat video feature plus there was no food. Leg room was too cramped also."
Contra: "See above. Amenities were terrible as was leg and seat room."
Pro: "Flight was on time, clean, comfy."
Contra: "Media wasn't working on the seat screens."
Contra: "Not only was boarding delayed almost 2 hours. Once we were on the plane, we sat on the tarmac for over an hour. We landed in SFO at 12:45 and missed my connector to Bend. United was not willing to do anything for me for the inconvenience (except hand out blankets)...so I slept in the airport until the next available flight at 8 a.m. the next more...I hope."
Pro: "Fast and effective. On time and crew was nice and helpful."
Contra: "They passed out drinks late !! Too close to landing time ."
Contra: "My flight was canceled because of the hurricane in Houston which was completely understandable. Trying to rebook a flight was one of the worst experiences I've had on the phone. Over 2 hours on hold only for United to tell me to call back inside 24 hours of my requested departure (which was about 12 hours outside of the time I called). Bad customer service all around, both Kayak and United."
Pro: "Easy on ! Organized"
Contra: "Crew was rude and seemed to be in a constant rush big lack of customer service"
Pro: "The staff were very freindly"
Contra: "They had a setup if you wanted to watch a movie you had to log onto your computer or other device, but you had to down load the United airlines app, but my IPad would not connect to download."
Contra: "Made me take off sweater out of my bag cause my bag was 0.5 lbs over weight."
Pro: "San Diego airport had a curfew of 11:30. The flight was delayed 30 minutes and the crew did a great job of boarding with a purpose to expedite the process and have us ready to take off by curfew."
Contra: "The flight was 30 minutes late in a city with a curfew so we ran the chance of not being able to take off that night."
Contra: "United and SAS are really separate and hard to manage reservation. Seats changed from what I purchased and it was uncomfortable. I don't think I will do a mixed airline flight again even though they quote them as a Star Aliance. Also, flying through Chicago ORD is not great. The international terminal is completely separate so you have to take a train, pour out water, enter security (and they don't have a TSA Pre). All around uggh."
Contra: "Flight delayed and missed connection"
Pro: "they gave me a row with all three seats open so I could sleep on the way home on a red eye. Absolutely excellent crew."
Contra: "On my flight back during taking off, I was throwing a trash away into a little bag that is also designed for vomiting. When I pushed a trash into the bag, I felt that it was already wet. Somebody vomited into it at the previous flight and placed it back to the seat's packet. I am not telling that it was the cleaning crew's mistake because it looked like unused until I pushed my hand into it, but it was still a very unpleasant experience and could be also a health hazard."
Pro: "Missed connection in SF to Medford due to other planes at our gate not allowing us to de-board on time to make my connection to Medford ...!!"
Pro: "The United Club Lounge is the best."
Pro: "Bad day, splurged after other flt cancelled and separated from family, attentive staff, nice ride"
Contra: "Clunky electronic access"
Contra: "They did not let my daughter board to safely get home to my mother because she was to tall for a two year old and even after they were provided a birth certificate they still gave her seat up and wouldn't put her on a plane home until I bought another ticket. I am military I only flew with united because we have a contract with them"
Pro: "I lost my wallet on the plane to San dieago. A very nice honest family turned it over to the crew. The baggage claim customer service agent ran back to the plane to retrieve it for me. It had everything I needed, my ID cash for my trip. I'm thankful for the honest people still in this world! Many thanks to the family and crew and uninteds customer service!!! A+++++"
Pro: "We were making an emergency trip to S.F. and everything thing was on time."
Contra: "Though we travel on United and have a United card the price of getting a last minute flight on a plane that was almost half empty was absurd. We will rent a car to return home."
Pro: "The pilot continued to interrupt our flight home. Watching movies, 4-5 hours his overrides of loud, loud announcement were useless. Trying to take a nap, dark, early evening. We at 29,000 feet, we're ahead of schedule, we are going to arrive 30 minutes early. Then we arrive early sit on the tarmac, because guess what was at our gate; ANOTHER AIRPLANE! All his rushing and interruption were a waste. The ground team had him wait 200 feet away from the gate for another period of time. We arrived three to five minutes early, at 7:30 PM. Very unpleasant flight."
Pro: "Flight was good , security and boarding was very unorganized , although I don't blame the airlines I think it more the San Diego Airport, I live there and often drive to John Wayne just to avoid the San Diego Airport Security inside and out is always disaster ."
Contra: "When I booked the flight, we chose seats but when we checked in they said we had never chosen seats and split up myself and my husband. To watch anything it was $7.99."
Pro: "the crew , the services ."
Contra: "They don't respect their seats . And they let seat a strong smoker on my side and his seat was begin me . 3 costumers don't seat on their own seat all mix it aaaggghhhh"
Pro: "Crew were nice and flight was on time."
Contra: "I didn't know i needed an app before i will be able to enjoy entertainment on board, so i had to pay for internet to be able to download the app to be able to watch movie. PA system wasn't gud."
Contra: "No space, outdated non-working air, extremely hot and stuffy, VERY dry air, no screens"
Pro: "Crew was great"
Contra: "Plane was really noisy and made a weird noise during takeoff and landing. Sad thing was I had to board the saw plane from San Francisco to St. Louis as well!"
Contra: "Flight was changed on me last minute so I had to call United and see if I could negotiate a better flight time. Layover in LA went 3-4 hours longer than expected so I ended up getting in a lot later than expected, meaning I had less time to spend with my wife. I missed my flight on my way back - I think when everyone was boarding, I somehow misinterpreted the digital sign that said "Ontario" to mean that they were boarding for Ontario. I had to sleep in the airport that night because I missed the flight - most uncomfortable experience ever! I paid for United's lounge but they weren't open 24/7. Then they almost didn't let me in the next morning to the lounge because technically it was only for that 1 night, even though I had been at the airport all the same. Lesson learned - maybe I should just drive to SD rather than fly."
Pro: "Nice and easy"
Contra: "N a"
Pro: "The crew was very attentive and the pilot kept us informed at all times. For example, we got to Dayton early and we sat on the Tarmac for about five minutes as there was another plane there. That was no problem. But, after plane left we sat there until it was time for us to arrive before ground crew came out. Then, we waited 20 minutes for our baggage. That was not your fault. That was the fault of the airport as it has happened to me before. The pilot was very apologetic and kept us informed. I appreciated that very much."
Contra: "I was so excited because there were TV's on each seat, but I could not use because the place where I had to plug in for sound was broken. That was a disappointment."
Pro: "Shortened flight was unexpected & appreciated. Not sure if I lost some weight or united finally lengthened safety belts but I didn't need extension this trip."
Contra: "Feel like I got conned & ripped off over set upgrade at the checkin kyiosk. Offered an economy upgrade for $79 which actually was $94. I selected seat by window that had no other passengers listed in the seating aisle but somehow in the short period of time I upgrade & walked to gate a middle eastern family with 4 kids, none over 4yrs of age happen to book the seats in my aisle. It was not comfortable & definitely not an upgrade worthy of the xtra $ having kids kicking my chair, yelling, & crying majority of the trip. Had an extreme migraine when finally landed in Houston."
Pro: "Once in the air the flight was great."
Contra: "1/2 hr before boarding should have occurred we were notified of a delay- 1/2 hr. I knew I was going to miss my connection and asked, and told if I did they would put me on the next one out an hr later, but could not nor would not address it until necessary. When we arrived, they informed me of the gate to go to... which we ran to... and when we got to there were told the plane left 15 minutes ago."
Pro: "I had a window seat, which was fine."
Contra: "I checked in for both my flights before departing on my red eye. When I landed in Newark I found out I had been bumped from my connection to Portland because United had oversold my flight. The next confirmed flight they could put me on to Portland was the next morning, 24 hours later! I ended up flying to Boston and taking a bus up to Portland, arriving seven hours after I was supposed to, exhausted. United customer service was indifferent and unhelpful. I will never fly United again, no matter the cost difference."
Contra: "The video and sound on the planes needs some updating or some technical work."
Contra: "Waited too long to land"
Pro: "The smooth landing & the kind flight attendants."
Contra: "The flight was cancelled"