I was charged £45.99 for not booking priority baggage. All I had was one cabin bag. This error should have been flagged up prior to us boarding I felt aggrieved, not taken care off. Just before boarding to be stopped with baggage. Please make sure you tick priority baggage for any hand luggage/cabin bag 10kg.
Contra: "My friend faced a problem he was booking the flight through your site by kiwi.com and he coudnt do the check in because he dont have the email and the password so he had to pay 60€, so i hope if the kiwi.com notes this matter."
Contra: "A working ladder and door"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "No it wasn't comfortable, a regular seat."
Contra: "- The crew was in a playful attitude, seems like they were not working at all, took their jobs as a joke - no kind of entertainment at all"
Pro: "Arrived in time"
Contra: "Flight was too noisy, There were three Spanish couples with children that did not cared about other passengers, leaving their children running about, and changing places among themselves, shouting, and annoying others. The airline should impose rules for these types of passengers."
Pro: "On time - From Southend"
Contra: "The extra charges at EVERY turn on a hellish web site that makes you never fly again"
Contra: "the worst traveling experience. as intl travelers could not download the wi-fi at their airport and they charged 40.00 per person for just the check in ticket... the customer service was the worst ever. very nasty employees"
Pro: "But crew are very kind"
Contra: "There's no information to delay. Just waited It was so bored to wait Terrible ~"
Pro: "The flight attendants were very friendly, courteous and professional."
Contra: "Literally everything from checking in to seat and baggage is unnecessarily monetized."
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Pro: "I screwed up i booked the one-way tickets in reverse. Used my phone while on the Camino and did not see the mistake until after the 24 hour period. There were still seats available and they could have switched but no- they kept the fare, of course and said for and addl 500€ each we could correct our flight. Good Lord!"
Contra: "Their total inability to help and that they took our money for nothing in return. Customer service was basically that’s the rules, can’t help you out. We took Renfe train instead for a fraction of what they wanted and had a great trip."
Contra: "Tried to cancel through the Ryanair website, and they wouldn’t cancel it. So... never went, and the seats were empty"
Pro: "Speedy check in at chaotic Crete airport Paying extra for priority boarding and taking carry on bags inside the cabin was worth it"
Contra: "Pay 68 euros for 5 kg excess luggage"
Pro: "Left absolutely on the dot. Everything very clean and comfortable, crew very friendly and professional. That includes the Ryanair people in the airport who guided me (first time flying alone) to make sure I was doing everything right."
Pro: "Once the aircraft arrived the boarding and take off were fairly quick. The flight itself self was extremely quick and there was no hassle. Quite impressed with that."
Contra: "The flight was delayed initially with 2 hours. There was no notification by the airport. After 2 hours there was another hpur delay. Again there was no notification. We and the other passengers had to constantly last to the gatw screen to see any updates. We were left in the dark until the very moment we started boarding."
Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."
Pro: "Cabin crew - efficient, friendly and with a sense of humour."
Contra: "Having to buy Prority boarding to guarantee access to the overhead bins. Seats not that comfortable. Little legroom (i’m average height at best)."
Pro: "Easy and quick and cheap"
Contra: "The seats are too steep inclined"
Contra: "Very long wait for baggage pick up Overall it was adequate and safe"
Contra: "Travelling on such a lousy airline."
Contra: "Boarding was late."
Pro: "The fact that we made it back to Barcelona."
Contra: "The fact that our flight was delayed for well over an hour, and our gate was changed three times, which caused human stampede each time. Incredibly poorly managed."
Pro: "On time and good flight"
Contra: "Mix up at airport with gates and late changes, lots of confusion"
Pro: "I bought two tickets together and they wouldn’t allow sit together even though the aircraft was half empty, another stupid way to overcharge"
Contra: "I checked in online. Didn’t realize I had to save a mobile download of the check in. The woman at the front desk yelled at us and told us to get out of line. We pulled it up on our mobile and got back in line. She then told very rudely agreed to help us. My husband thanked her for her kindness and I giggled and walked away (because she wasn’t kind at all). she then began to scream at us from 20 feet away “YOU ARE VERY RUDE AMERICANS!” I’ve never experienced something that odd. Then, the flight was 4 hours late for some unknown reason. I tried to get a wine on the flight and the credit card machine wasn’t working. Instead of doing whatever normal company would do and graciously give us a wine for the terrible service, very late flight and no working way to pay, the flight attendant grabbed the wine back and continued serving other people. The whole day was a disaster. Now it’s 2 am and I have another flight to be up for in 4 hours."
Contra: "There was no order in getting you in the plane. During flight everything is for sale including cosmetics. There is advertising on the back of the seats. It felt cheap."
Pro: "Crew were pleasant"
Contra: "Seats too small and too close together. It arrived late, and claimed to be "on-time". Our luggage disappeared for 15 mins while later arrivals got theirs before us."
Pro: "Boarded quickly and smoothly, and landed ahead of time. Offloaded very quickly and smoothly also."
Pro: "App not working for days. Not able to access boarding pass. Gate charged 55 euro just to print a bourding pass."
Contra: "Nothing no leg room"
Contra: "I did my reservation online and they asked me to pay 50 euro because it not completed I already did first step and second strip but than no response from your website I came to the airport 3 hours before departure to a void the problem but office was closed"
Pro: "Staff was friendly on plane"
Contra: "Changed gate three times , 1 1/2 hrs late. Not accurate times given when it changed. On ground staff could have done better. System of boarding- all for themself created at least extra 20 min. Should board by rows"
Pro: "The flight left on time and arrived early. I like being able to board and leave from the rear entrance when seats are in the back of the plane."
Contra: "Paying extra for seats."
Contra: "Poor communication for the check in, passport control and boarding. Flight delayed with no communication. Landed late and then delayed again and had to wait 40 min to deboard the plane. Missed my connection costing me an extra 60 euro to get to my final destination :( they don't care!! I read reviews that this airline is habitually late. I assumed people were just being hard on them. Nope! I will either avoid this airline or assume an extra 2-3 hours of wasted time anytime I fly with them!!"
Pro: "The crew was very polite and professional."
Contra: "The weight categories differ from the ranges of other regional airlines."
Contra: "It was not clearly stated anywhere that a boarding pass must be printed beforehand, as most companies allow use of mobile passes or downloading of the boarding pass onto the phone. Their website did not allow downloading of the boarding pass on the phone and I was charged a 15 Euro fee for "checking in" at the airport when I had already checked in online. I will not be flying with this airline again, the other airlines are cheaper when considering all the ridiculous fees and poor customer service."
Pro: "The flight was in time"
Contra: "Nothing negative"
Pro: "NOTHING. I haven't had a worse airport/airline experience. I would NEVER fly this airline again. No matter the cost. HORRIBLE I felt taken advantage of and swindled. Not to mention incredibly uncomfortable."
Contra: "EVERYTHING. Ryanair is hands down the most horrendous airline I've encountered. What a joke. I can't believe they're in business."
Pro: "For little more you can fly a major airline with seats that recline boarding passes that you don't have to pay to print at the airport ( traveling you often don't have access to printer) ."
Contra: "Extremely rude and condescending customer service—flight attendendants included. Extremely uncomfortable and small seats. Extremely unqualified pilots. 0/10 will never ride again."
Contra: "They airport boards did not work so my original flight was missed"
Pro: "RyanAir line failed to help me when my main air fare was delayed and I came super late to Barcelona, unable to make any sort of help for me to be able to fly to Sevilla."
Contra: "I wish I could use a stand by ticket to Sevilla, but not even that I could get. Maybe a Ticket credit would be very helpful to use for a future flight."
Pro: "Seemed to have their act together"
Contra: "Hard to determine what actual costs were going to be"
Pro: "Quick easy boarding."
Contra: "2 Bachelourette parties were on the flight, they boarded already drunk. Singly loudly and shouting profanities across the plane. The cabin crew did nothing to discourage this and started selling them more alcohol. The 50 minute flight was spent trying to block out the screaming and shouting from these two groups."
Pro: "Flight was wonderful everyone very couteous"
Contra: "I had a 10 pound pair of ankle weights removed from my check on bag and I paid $99 for my extra 9 kg, and I thought I had paid for 20kg. But the ankle weights were removed and it will cost me $50 to replace them!! I would like a credit for this. Bishopkyle@outlook.com"