We missed our connecting flight because the plane was delayed twice. The connecting flight could not wait 30 minutes for us. Had to wait 15 hours in airport for another flight. Not happy..
Flight was canceled due to mechanical issues, which is 100% ok and understandable. I’d much rather be safe than sorry. HOWEVER, when we got off the plane there were no reps at the gate to tell us next steps. It was 7pm and we were traveling with two small children. One hour later (8pm), still no updates, no reps. Most of the airport was closed. Lucky we had plenty of snacks for the kids. One hour after that (9pm) FINALLY an AIRPORT EMPLOYEE (not Lufthansa rep) tells us that she has hotel vouchers and taxi vouches that will be given out in order of family size. Since we were a fam of 4, we got one. Others had to sleep in airport. Got our bags, headed to taxi stands. No taxis because it’s now 10pm on 30 October in menorca, an island that basically closes to tourists by 1 November. Waited with the other 100 people in line for taxis to finally come 30 mins later. Lufthansa did NOTHING. Help desk phone number, online chat, and Facebook chat did not work. No reps at the airport. The cutstomer service aspect is HORRIBLE. If you fly Lufthansa I hope that nothing goes wrong with your flight.
There was not enough time between connecting flights to be able to make them comfortably. I had to RUN to each one. The food on the United flight was deplorable for a 1st/business class ticket. YUKKKKK!
Pro: "Seats very comfortable"
Pro: "The flight was quite comfortable."
Contra: "I find it hard work doing such long flights these days."
Pro: "The crew was great. The sandwich was tasty. And, I loved the leg room!"
Pro: "The flight on time. Good crew. Good service."
Contra: "Need air flow, seats were extremely uncomfortable, delayed flight. Munich airport staff was rude at the Business Lounge. Lied to us."
Pro: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Contra: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"
Pro: "Nothing to say anything flight has been cancelled two time. My all commitment collapsed. Finally took train. Very worst service."
Contra: "Flight shouldn't cancel at any cause even one passenger booked air ticket. Otherwise have to inform one day earlier. Lufthansa air service is very worst."
Pro: "Flight crew made up time to arrive on time despite late arrival. They are pretty amazing - they got a plane hundreds of miles in the same time it took the ground crew to get my bag from the plane to the baggage claim."
Contra: "Frankfurt is just an awful airport. Too many landings and not enough infrastructure. Also tired of planes having to park thousands of yards from the terminal. The time to get the bag is as long as the flight. Each about 55 minutes. There is very little about German efficiency here."
Pro: "Same as above same as a bove"
Contra: "Same as above"
Pro: "The incrediblesmoothness of the flight: the lane to Frankfortwas a dream plane, and the pilots are to be congratulated."
Contra: "I did not like the fact that I was not on this flight."
Pro: "Staff were very friendly."
Pro: "The crew was nice"
Contra: "The boarding process and the fees"
Pro: "Again the flight wasn't full so had plenty of room."
Contra: "The sandwich they offered was pretty bland."
Pro: "Friendly staff amazing boarding experience"
Contra: "No vegetarian options for food"
Contra: "Over 30 minute delay for an hour flight! Frustrating."
Pro: "Very comfortable flight. Good crew member little little bit uptight but expected. Efficient and on time"
Contra: "Need to upgrade mefia hardware to 21st century."
Pro: "check in process, documentation check process and the process in Dammam to collect the baggage"
Pro: "Friendly staff! Clean and comfortable!"
Contra: "We sat in the back of the plane, so when we were served food and drinks, they had run out of items by the time they got to us."
Pro: "Everything on Rome to Frankfurt was fine."
Pro: "It was ok"
Contra: "I assigned seats for me and my daughter but they separated us in both legs. That's not good"
Contra: "Staff at the gate were rude"
Pro: "The service and food was excellent"
Contra: "The seats are too close together like most airlines but for a long flight this is very uncomfortable"
Pro: "I like boarding with the two kids were a breeze they put us in the plane quickly and had no issues there."
Contra: "The staff was rude, not all of the just some of the ladies working that flight were rude to us and others in the plane."
Pro: "Friendly staff, on-time flight, and an AMAZING LANDING into Munich. Kudos to the pilot and his team."
Pro: "Clean, friendly environment, friendly staff, even though a bit bossy, but that's the German way (which I am too)."
Contra: "Little space. and NO WIFI. This is really no longer adequate in 2017. In the US, practically all domestic flights have wifi now."
Pro: "I liked how smoothly the boarding process was at O'Hare."
Contra: "I didn't like that with a window seat, my area for my feet was diminished by some metal box. Also the entertainment options were severely lacking for adults. Only thing to watch in English were highlights. I had to turn to Children's entertainment. Plus, my screen froze at one point after being hard to function. The flight overall was very uncomfortable."
Pro: "Food and beverage service was excellent on these Star Allisnce international flights booked by United but operated by Lufthansa."
Contra: "Leg room in economy is inadequate for international flights. Seats had no cushion left in seat bottoms. It was like sitting on cement."
Contra: "They forgot the luggage at Frankfurt."
Contra: "Flight overbooked and once they agreed to let me on the flight was delayed for hours. Made me remember why I fly BA now most of the time"
Contra: "Missed my flight because of other flight delayed. I had to rerouted through 2 extra airports."
Pro: "there was ice cream for dessert at night"
Contra: "- Delay > 2 hours and no info at gate at the time of planned boarding - unfriendly ground staff and chaotic check in - old 747, "entertainment 1970s standard - crew looked unkempt (like just out of bed), unfriendly to downright rude, my 85 year old mum was ignored repeatedly and ended up not getting enough fluids as a result - 1/8 crew members managed a smile on occasion - rushed meal "service", all they wanted was to disappear to sleep - crammed spaces - while it was announced "we have three different meal choices, you will have at least two choices" - ummm, no, it was pasta. Period. To be fair the pasta turned out ok. The morning dry ham and cheese bun was not, especially without any drink."
Contra: "Pilot strike caused much distress in Frankfort. The best that could be done was a layover extended by 5 hours and a diversion to Luxembourg. The final leg of the trip was further delayed an extra hour due to mechanical difficulties in Luxembourg."
Pro: "There was nothing to like. Bus arrived late, then got stuck in traffic. Missed connecting flight to US. Nice agent though who rebooked me."
Contra: "Bus connection not a good idea with the enormous traffic on German roads!"
Pro: "The flights itself was ok. The flight attendants caused me no problems, and the flights, when I FINALLY got on them, were smooth."
Contra: "everything else. The franfurt airport closure made me miss school because they did not offer extra flights to accommodate all the displaced travelers. I had to stay in the Frankfurt airport for a FULL EXTRA DAY, and every time I tried to get a new ticket, or ask anyone for help, I was given the run around. No one was helpful. I talked to about a dozen Lufthansa employees that day and only one was helpful at all. It was a hellish nightmare. Before my last flight, I was furious with how I had been treated all day and a horrible Lufthansa woman yelled at me for being upset about the situation. Then, when after much hassle I finally got to my destination, I was told my baggage was lost. That was on thursday and I still have not gotten it. i am never flying lufhansa again. This was the worst trip of my entire life."
Contra: "I got a wrong flight from you, different than the one initially selected, upon my payment !...with 6 hours overlay instead of 50 minutes. For that I had to pay extra $300 !"
Pro: "The crew was outstanding, friendly and helpful. The entertainment options were great with lots of current movie and tv listings. the food was pretty good. We received two meals and frequent beverage service. The seats were pretty comfortable, though when the seat in front of you reclined the space was greatly reduced."
Contra: "We had to pay to get seat assignments. it wasn't cheap and then they changed the seats we'd chosen to seats at the very back of the plane. The boarding process is chaotic, at least compared to American practices."
Pro: "Enough room for short flight, flight staff was fabulous. No recommendations or complaints."
Contra: "Everything was great"
Pro: "The Frankfurt-Boston flight seat was comfortable & food was very good as well as the air hostess in charge was excellent & very cordial."
Contra: "Entertaintainmemt movies"
Contra: "Flight was overbooked and we were not sure to the last minute whether all our party members would be on the flight. Our seat arrangements were also cancelled."
Pro: "Nice attendants."
Contra: "They left one of the bags at Frankfort and we had to wait 8 hrs at the airport till they could get it back."
Pro: "Checkin was timely and the agent helpful!"
Contra: "The immigration line was way too long in New Delhi."
Pro: "I like it , it was good"
Contra: "All was nice.Thanks. The Flight was good, only Some Turbulances , But is ok."
Contra: "Long walk to gate in Munich"
Pentru mine totul a funcționat bine… chiar foarte bine
I had a small back pack and a small suitcase. The boarding staff were extremely rude and wouldn’t let me take both on board. Only one small bag on board even though there was tons of space and I paid for premium seat. Also—they want you to wear their mask—even though I had n95. Will definitely avoid this airline in the future
Check in of luggage the day before
Pro: "The crew was kind, the flight was on time and alll in all was just as expected."
Pro: "Very good"
Contra: "Hi am happy"
Pro: "Seat was very comfortable and lots of leg room. Food was good."
Contra: "Seating is extremely cramped"
Pro: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Contra: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Pro: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Contra: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Contra: "Boarding crew was nasty will never fly with you guys again"
Contra: "Flight was not on time so I didn’t make the rest of the flights. And tbd new airline lost my luggage."
Contra: "Complete experience and issue, resolution"
Pro: "Clean aircraft, polite crew."
Contra: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"
Contra: "Staff is not friendly, does not offer assistance or ask if you need anything."
Pro: "It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight."
Contra: "The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like."
Pro: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Contra: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Pro: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."
Pro: "This is always a pleasant airline to travel with."
Contra: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Pro: "Staff were always courteous."
Pro: "Life is beautiful"
Contra: "My fellow passenger fended off my sexual advances like a pro"
Pro: "Efficient boarding from bus. Friendly crew. Offered soft drink and coffee as well as choice of 2 snacks. No entertainment as such a short flight. Clean, modern plane."
Contra: "Missed my flight!!!!!"
Pro: "The flight was fast and conftable"
Contra: "I didn’t get my food"
Pro: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."
Pro: "Good service and on time."
Pro: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Contra: "Not having an opportunity to serve water because it was time to prepare for landing"
Pro: "I loved the music while boarding the plane. All staff members were very nice."
Pro: "The plane was comfortable and clean. Internet was offered"
Contra: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."
Pro: "Everything was excellent!"
Pro: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Contra: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"
Pro: "IT WOES HAREBELL. 4 HOURS BEFORE THE FLIGHT THEY TELL NE THETA WE DOESN`T HAVE PLIES ON THE FLIGHT. THE MAN IN DESC 377 GAVE TO ME BIRDING CARD TO GET G. IN STAND-BY. THER FLIGHT 599 NOT ON THE BORD. AT THE HEAD OFFICE OFF THE OSTREIN CCOMPANY IN GAT G TELL TO WAIT. HALF HOUR LATER STILL THE FLIGHT NO ON THE BORD AND I RAN EAGEN TO OFFICE OF OSTRIEN END NOW THEY SAD IT`S MESTEK AND I IN GET F . NOW WE MAST MAKE THE SECURITY CHECK OVER AGAIN . WE RAN TO GET F TO FLOOR DAWN . IN THE END...WE GET BORDING CARD WITH SEPARATED SETS."
Contra: "RUDENESS INSOLENCE RATTLE, RUN-AROUND MISTAKE, OR EVIL"
Contra: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."
Contra: "Flight was delayed"
Pro: "got to my destination on time."
Contra: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."
Pro: "Whole process of checking in, security, and boarding was very easy."
Pro: "The flight attendants were beautiful"
Pro: "Compared to most American crews the Aus crew was helpful and outstanding."
Contra: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Pro: "Very nice and polite crew, great service."
Contra: "Regular breakfast was just a muffin and nothing else :("
Pro: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Contra: "Nothing negative"
Contra: "Oversold the tickets on my flight and put me on standby. Needed to change the flight and all my plans."
Pro: "The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded."
Contra: "Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD."
Pro: "Staff are pleasant and competent."
Pro: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Contra: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"
Pro: "Made it there safely."
Contra: "Not much space in the seats on the flight especially for 10 straight hours."
Experienced crew, Clean planes, smooth flight Extremely chaotic experience at departure hall at MXP airport, took too long for buses to arrive and transport passengers to the plane
Delayed by 40 mins, unclear why. No information given.
When I arrived at the airport they left me to stand by. Did I ask why? They informed me that the fly was oversold. Finally, when they finished the boarding process, they confirmed, that they gave me the boarding to go to Milan. I arrived at the airport two hours in advance and the flight was delayed.
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
I voli sono sempre in ritardo.
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
The crew was exceptionally kind. Communication in terms of gate changes could be better
Contra: "More leg room and reclining seats"
Pro: "The crew was ok. The seats no conmfortable."
Contra: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Contra: "Uncomfortable seats"
Pro: "Good flight, easy check-in, direct 4 hour flight"
Contra: "Seat not inclining."
Contra: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Contra: "Not having a 3+ hours take off delay"
Pro: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Contra: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Pro: "We landed"
Contra: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "On time without any delay"
Pro: "Kind stevards clean plane no delay"
Contra: "More comfortable seats but this is low cost company :)"
Contra: "Seats are terrible."
Pro: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Contra: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Pro: "All and all great value for the money"
Pro: "The Check in was nice and polite"
Contra: "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."
Pro: "We got to our destination."
Contra: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Pro: "Smooth flight"
Contra: "No terminal connection"
Pro: "Nothing really"
Contra: "The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too."
Pro: "Everything was on time, no delays. Polite crue. Easy boarding."
Contra: "The seats are not comfortable at all"
Contra: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Contra: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Pro: "Staff were generally sweet & approachable."
Contra: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Pro: "Quick to board, smooth take off and landing"
Contra: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Pro: "The staff and flight were top knotch . Could not fault them ."
Contra: "Nothing to dislike ."
Pro: "Price and schedule. Going on time with no delays. Good value for money."
Contra: "Very hard on baggage policy"
Contra: "-Crew were very rude, check in crew and flight attendants -Luggage and checking in fees not advertised enough. Too many people getting their money stolen by Wizz Air. - Boarding extremely chaotic and not organized."
Pro: "Comfortable seats. I chose premium price so no issues at check-in. Staff was fantastic! This was my first WIZZ Air flight. It will not be my last!"
Contra: "Boarding did not provide order as everyone crowded to the front. Needs better lines."
Pro: "I liked that I got to my destination in one piece."
Contra: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Contra: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Contra: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Contra: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Contra: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Contra: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Pro: "cheap, on time"
Contra: "no reclining chairs, no water free"
Pro: "New aircraft"
Contra: "Boarding was horrendous. Flight was late in."
Contra: "Crampt seats, mob to board the plane, hour delay with no reason given."
Pro: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Contra: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Contra: "Priority check in isn’t really much of a priority since we all end up in the same place at the same time before boarding"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "The captain had such a good sense of humour.. he was the most lighthearted captain ever- praise to all crew onboard and also amazing to the passengers."
Contra: "Nothing it was perfect for Ryanair.. always getting better"
Pro: "Staff is really fine."
Contra: "There was no food and drinks at the flight. Not even the water. Also I dont understand the point of priorirty biarding as 90% of passengers were on that row."
Contra: "Significant delay, poor AC"
Contra: "They need to stop changing the luggage options"
Pro: "Good experience standard seating on Ryanair you know what you will get, no surprises."
Contra: "On this particular flight there was little English spoken."
Pro: "The flight was quick, customer service was good on the plane"
Contra: "Checking in online was a nightmare as the site kept freezing, there was a mix up with my priority and cabin baggage, I was told by the webchat team that this had gone through but not on my boarding pass, when I got the the airport the Ryanair staff were extremely rude to us, they sent us to the back of the queue I front of everyone and then told us we would have to pay to take our bags with us, they then had to be out on the hold. When we got back to Birmingham we then had to sit on the plane for around 15 minutes as there was not a slot for us. I spent hours of my 2 day break trying to sort check ins etc, I would never fly with Ryanair again."
Pro: "though the plane is small the process of boarding is smooth & efficient"
Contra: "seating is small."
Contra: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Contra: "Tried to cancel through the Ryanair website, and they wouldn’t cancel it. So... never went, and the seats were empty"
Contra: "I had to pay for the luggage which I already paid when I booked the flight through Kyak. Seats very small. One way ticket for $400 from Palermo to Milan!"
Contra: "We were told to board but then waited in line an hour We then waited on the tarmac for 45mins We then arrived and waited for the bus A whole lot of waiting for a simple quick flight"
Pro: "Prompt bag drop and boarding"
Contra: "Finding the car rental drop off point"
Pro: "This flight issues were so plentiful they provided me with knowledge on how not to run an airline."
Contra: "5 X delays, Incompetent pilot, No organisation of ground crew 2.5hr late"
Pro: "The delay was long and they dont tell u or update u well"
Pro: "We did not crash"
Contra: "*the plane was late showing up. *staff in France locked the doors while we were waiting for the late plane, cutting off the only source of fresh air in the terminal *the slam down landing was unpleasant *the crew did not distribute immigration cards causing delay at the terminal as I had to fill it in there while the line grew longer *once we landed, there was no place for the plane to park so we waited *once we docked, there were no stairs available for the plane, so we waited *once in the terminal, they announced delays for the baggage, so we waited."
Pro: "This was the worst boarding process we’ve ever experienced. It wouldn’t take much effort or common sense to bring some order to it. Ridiculous!! Also, as others have said, they really get you on the baggage fees, and push you by email to check in early and charge you for it. We waited until a few days prior to check in for free, but then we were unable to sit together... We did arrive on time and the flight went very smoothly."
Pro: "Legroom was good"
Contra: "They sold perfume and lottery tickets when I needed a cup of water."
Contra: "Issues getting checked in. Multiple lines which we were ushered from and to only to be told to go back to self check kiosk. By the time we get to self check kiosk for the 2nd time our gate is closed and we’ve missed our flight. Not sure why the person at the check in counter couldn’t check our bags for us and get us moving through security??? No offer of any reimbursement and additionall cost for new flight later in the day at more than twice the cost of the flight we missed. Lack of clear direction or any semblance of customer service. I guess you get what you pay for..."
Pro: "Comfortable seats and cabin for a short flight and friendly crew"
Contra: "The Lithuanian crew team was far too casual. Service as well. Informal."
Pro: "Cheap ticket"
Contra: "Delayed an hour, have to pay for any seat now, regardless of when you check in. Boarding was horribly slow and inefficient. Absolutely rubbish and I never want to fly with them again."
Pro: "Arrived early, a bit confused as to why our bags had to go in the hold but they arrived in a very timely fashion and although the 3 of us were separated, I was in a fire exit seat and my long legged son also had extra leg room at the front. Bonus!"
Contra: "I wish the seats could recline just a little. I can't read without feeling sick so a 3 hour flight can be pretty uncomfortable."
Pro: "I don’t need anything fancy for a short flight. Low cost, safe travel is the primary goal, and that’s what we got. The ratings chart doesn’t allow you to choose N/A but there was no food or entertainment for me to rate anything, and for such a short flight, it wasn’t needed anyway."
Contra: "Baggage fees are too high. €40 for one bag, each way? Too much. €20 each way is more reasonable, in my opinion, especially when standard international carry-on bags are not allowed. So for one bag for a family of four, we had to pay €80 and still had to buy a carry-on bag that was small enough to be allowed, other than taking the kids’ school backpacks. Please reduce the cost of luggage if you need to maintain the much smaller carry-on bag size. Also, passengers should be directed to keep their carry-on above their own seat, and not fill the front overhead compartments if their seats are in the back. It causes a lot of confusion at time of boarding and de-planing. Some elderly travelers were unable to manage their luggage, let alone go against traffic in the aisle to find overhead space in the back when they likely paid more to have their seata in the front. Not fair at all to pay more for front seats but not have the benefits of those seats. Also, I used the online chat tool before the flight to understand the baggage fees. The representative on the chat was particularly rude. Not good customer service. I figured out what I need to know so that’s the most important thing, but there was no reason for his nastiness."
Contra: "1. Flight expensive....and ontop you pay 40€ for 20kg 2. Flight was at 13:35, when booking online, it says u can check in online 2 hrs before flight. If u dont you pay 50€ fee to checkin at airport ( absolutely rediculous to start with!!!!!) However, i tried to checkin online at 09:40 and payed for my suitcase, once i payed for my case, not only it didnt send me confirmation of payment or receipt, it asked for my passport details and date of birth which i entered... and then it told me the flight has already departed and wouldnt let me checkin. after 4 attempts trying.... my father called ryanair to ask for advise on what to do with this situation, and was told that we can checkin at the airport. We go to Pafos airport, where staff of ryanair at checkin were extremely rude.... and after explaining the situation... told us we must pay €50 to check in and get on my flight... told us to go to the other side of the airport to pay. We tried to explain the situation to another extreeeemely rude member of staff called Evi... who says she needs proof that i couldnt check in... so i showed her the emails i had received from ryanair.... and she said she could see it on her screen that i was in the ryanair site... but said she needed a print screen to prove it.... how pathetic!!! Then when questioning why emails from ryanair were not sufficient proof she said she is just doing her job and she doesnt care because she doesnt work for ryanair. Ironicaly told us to pay and have a nice day. We paid. And will make a huge complaint... and advertise how pathetic this airline is... not only the rules, they even ignore their own rules, as they have the rudest staff both ground and on board im sure they need the extra money to understandably employ better staff or maybe get better planes... or hopefully follow monarch so bad airlines get out and leave the good ones to do their job professionally. The way they service ob is another story. Staff look exhausted... unmotivated and very unhappy. I work for the crewing dept of an international shipping company... where we arrange travel for officers and crew hourly 24/7 , 365 days a year.....and will make sure that under no circumstances do we use ryanair as it will reflect badly on our company. I paid €250.00 for the ticket + €40.00 20kg + €50.00 because they wouldnt let me check in. = €340.00 €340.00 i could have gone with a better airline... had a happier flight.... not feel ripped off...and not been spoken to so rudely. I never complain. But this experience was continuously awful. And i will make sure this is expressed world wide. Cheating people is unacceptable. If i was late to try check in, or i did something wrong, or i was rude, or if the flight cost was rediculously low. i would understand.. but i paid good money for a ticket, too much money for a 14kg bag and ontop extra for the fault of the airlines webpage & acepted attitude!!Lesson learned!! For sure they will lose alot more than 1 customer!!!!"
Pro: "Flight landed 15 min early which was great but that's only because a lot of people have been complaining about their delays so they had to make it up in some way. I had to pay $50 for my luggage bc Ryanair believes that when you fly you should be empty handed. Smart crew we got going..."
Pro: "I was very disappointed with checking in because I wasn't informed about checking in online. I had to pay an additional €150 and it's sad that you have to find ways to make extra money on us passenger's. Your rates are low but the extra fees cost more than the airfare. then when were ready to board they said my carry on was too big, which it was not and the stewardess wanted to charge us extra fee but when she realizes that it wasn't too big she still wanted to take our luggage because there was no room on the plane. In fact we got on the plane and there was plenty of room for our carry on I am hoping that Ryanair will do the right thing and reimburse us the extra 150 we were charged for not doing the online check-in that once again I was not aware of because I never received an email or a text as she stated I should have received. This is NOT right how you have low rates then we are forced to pay all the extras."
Contra: "I don't like how Ryanair charges a low fee but then adds all these extra fees because you didn't check-in on LINE etc. Snack or beverage was never offered and your hostess were NOT at all friendly."
Pro: "Very good price for flight. Dont need to pay foe seats if you dont want to and can avoid baggage fees with carryon. Staff very friendly. Short and sweet flight."
Contra: "Asked for boarding pass again at plane door after we had gone through the gate check. Unnecessary step that slowed the boarding process at the plane staircase."
Pro: "Staff were nice and friendly"
Contra: "No hot drinks available Having to take a bus to board the plane in hot weather, with two small children (a 2-year-old and 4-year-old) who I also had to ensure were safe on the bus and had something to hold on to."
Contra: "Got to my seat on the plane and it was covered with potato chip crumbs left behind by the previous flight's passengers and obviously not cleaned. Got harassed and threatened by the gate attendant while boarding because I didn't have a Visa check stamp on my boarding pass even though I had visited check-in and was not given one."
Contra: "There was no window! Weird."
Contra: "My American friend and myself were flying Rome to Palermo. The boarding line was chaotic without any sense of order. The attendant had my friend and I make sure our baggage fit into their container, along with others. An Italian man who's bag was clearly wider, was let through free of charge. They asked my friend if she was Italian and when she responded in English they said she needed to pay the 55 Euro fee. The only other people who paid besides my friend and I was a family of four from England even though it was clear that other larger bags were let in. Save your frustrations and pay extra for a more professional flight!"
Contra: "You charged us for 4 bags, not 2. When we spoke On line your rep said that it was not refundable. We only had 2 bags and will definitely dispute this charge with our credit card company. Also, check-in online is very difficult- as is getting the boarding passes. Finally, we did not BUY and, I think out is spite, you put us 30 seats apart I know this is an economy airline-but we had NONE of these problems with WIZZ airline. 2 people should be able to sit together without paying an extra money. Your extra charges are really ridiculous."
Pro: "The plane landed safely, but a bit rough."
Contra: "Paid €80 for 2 bags, then the agent told me that I could have saved over 50% if I had prepaid. It would have been nice to know that. The seats were incredibly cramped, even though I am not tall. The plane sat on the runway for about 40 minutes."
Pro: "The crew was friendly and helpful. I like that food was offered, even though I was on a fairly brief flight."
Contra: "Many passengers had to check carry-on luggage just before boarding because there was not enough space. Also, the space inside the plane is the smallest I have seen. Getting in and out of your seat during the flight is very difficult and awkward,"
Pro: "Mostly the price. I hated the way we boarded, it was freezing cold and we had to walk outside to get a smoky bus."
Pro: "The briefness of the flight"
Contra: "The plane smelled a bit musty and of urine- almost like that of an old folks home. The crew wasn't that pleasant either. Glad it was a short flight."
Pro: "Quick easy boarding."
Contra: "2 Bachelourette parties were on the flight, they boarded already drunk. Singly loudly and shouting profanities across the plane. The cabin crew did nothing to discourage this and started selling them more alcohol. The 50 minute flight was spent trying to block out the screaming and shouting from these two groups."
Contra: "Terrible service"
Pro: "Nothing, however flight was on time"
Contra: "Bad seats that don't recline. Even less legroom than normal."
Contra: "I was told "if you wanted to take a cabin bag in the cabin, then you should have flown with British Airways""
Pro: "Quite easy to fly to Dublin. No frills- our carry ons and backpacks were not weighed nor sized. The rules stated specific allowable weights."
Contra: "Nasty lady at the counter checking ID before flight. Very rude about us not filling out a visa form that we didn't understand we needed to. My friends guy was also nasty and he insinuated that she would have to go downstairs and possibly miss the flight to go fill something out. It all need to be more clear before boarding"