Security checks were doubled on return trip compared with outgoing trip do not know why.
There was a 2hr delay to an 8:40 departure. SUPER irritating. Had chosen an earlier flight so that these kinds of things wouldn't happen. Breakfast was poor a croissant and a yogurt. Not enough for an adult, I've had better on other international flights.
Pro: "Crew brilliant but seat very tight"
Contra: "Boarding procedure slow and hectic"
Contra: "Security in Frankfurt - long lines"
Contra: "Will never use Lufthansa again"
Pro: "Everything except delay"
Pro: "Comfortable seats"
Contra: "Meals and entertainment"
Pro: "Very fast and cheap flight."
Contra: "Seats were extremely uncomfortable. Boarding was very chaotic."
Pro: "Friendly crew, great food, comfy seats"
Pro: "The flight was adequate."
Contra: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Pro: "great over all experiance. Don't let the other negative reviews put you off"
Pro: "The Lufthansa app provides updates on plane status and gate number, etc."
Contra: "Delay and food was bad"
Pro: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Contra: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Pro: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Contra: "Could not choose seats online,"
Pro: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Contra: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Pro: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"
Pro: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Contra: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Pro: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Contra: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Contra: "Absolutely perfect."
Pro: "Great service. Friendly and accommodating."
Contra: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."
Pro: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Contra: "Our flights were delayed both on the way there and back"
Pro: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Contra: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pro: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Contra: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Pro: "Usual good service for economy class on this airline"
Pro: "Friendly crew"
Contra: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."
Contra: "Refusal to board as our flight was a few minutes landing"
Contra: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Pro: "Gave us snacks when flight was delayed"
Contra: "Flight was delayed Entertainment app didn't work"
Pro: "Darned site more comfortable than the first leg of the journey."
Contra: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"
Contra: "Was a short flight , so really I don't have any negative impression"
Pro: "Staff was very friendly and caring."
Contra: "No entertainment and half sandwich with some cookies was the only food we got."
Pro: "They held the gate for us as we got there about 14 minutes before departure."
Pro: "787 seat spacing (a UA plane, not LH)"
Contra: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"
Pro: "Check in process was simple and efficient. The crew on the plane were polite and friendly. Flight arrived early."
Contra: "Boarding was a little chaotic. The sandwiches offered were extremely dry."
Pro: "The staff were great. Food (sandwiches) and drink were included in the service. Music entertainment was included at no extra charge."
Contra: "All good. United and USA domestic carriers need to learn what to do from lufthansa."
Pro: "The crew and in flight experience were excellent."
Contra: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."
Pro: "The crew came round with bottled water multiple times during the trip and even after taking off 15 min late, we still landed 30 mins early and the luggage came out quickly."
Contra: "The meal before landing consisted of nothing but the worst ham sandwich I've ever had the mis-fortune to be served: reminiscent of Bulgarian Airlines in the 80's."
Pro: "On time and smooth"
Contra: "Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant."
Pro: "We arrived in London ahead of time. We go to Newark ahead of time"
Contra: "The food"
Contra: "Flight had no movies/in-flight service. Departed an hour late."
Pro: "Check in was good. Everything was orderly and on time."
Contra: "Fairly cramped for an international flight."
Pro: "Food was actually fairly good. We almost missed the connection coming from Denver, but gate crew worked to get about 8 passengers from the DEN flight on the London flight."
Contra: "Of course, the seats were uncomfortable, and it was very difficult to get much sleep."
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Contra: "Boarding tool a long time and late take off"
Pro: "Stewards dis perfect job"
Pro: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Contra: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"
Pro: "In flight crew worked hard"
Contra: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Pro: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Contra: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Pro: "Staff and the service"
Contra: "Dinner was so bad"
Pro: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Pro: "The crew was helpful with tips for Vienna"
Pro: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."
Pro: "I get Airpoints with the flight, crew were lovely."
Contra: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Pro: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Contra: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."
Contra: "The flight had delay more than 45 minutes I lost my bus connection"
Pro: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Contra: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."
Pro: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Contra: "Poor announcements"
Contra: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Pro: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Contra: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Pro: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful"
Pro: "Not much"
Contra: "Lateness and virtually no food at lunchtime"
Pro: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Contra: "I don't remember anything about the food."
Pro: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Contra: "Flight attendants were a bit stoic but did their job."
Pro: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Contra: "Transit time through Vienna was particularly frustrating."
Contra: "Complete lack of information and abrupt staff when flight was delayed"
Contra: "When I was boarding all representatives was very unfriendly and I would say they were rude."
Pro: "Great staff, friendly and helpful."
Pro: "Leg room, kind staff in the airplane"
Contra: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."
Pro: "It was clean Lunch was good"
Contra: "There were no vegetarian options for snacks"
Pro: "Great crew, efficient boarding, on time"
Contra: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"
Contra: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Contra: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."
Pro: "Pleasant flight crews on all flights."
Contra: "Cramped seating in coach."
Pro: "Service was spectacular. The United crew was awesome."
Pro: "Everything seemed all right"
Pro: "Salzburg airport connection first leg flight"
Pro: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Contra: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."
Pro: "Not much...."
Contra: "The ticket indicated the wrog gate 21 instead of 31."
Contra: "Seats in economy class were crammed with next to no leg room"
Pro: "This is one of the most comfortable flights that I undertook this year - I have done more than 20 flights this year."
Pro: "The only positive aspect about this experience was the crew on board the plane. They were pleasant and efficient."
Contra: "The true cost of this ticket was extremely poorly communicated. The baggage policy was not clear when I purchased my ticket, and I was charged an additional 30 Euros upon boarding to check a bag that met the carry-on size requirements (I had looked this up ahead of time), but because it was in addition to my purse (which fit under the seat), I was forced to pay to check it. Had I been aware that this ticket only permitted a purse-sized carry-on when purchasing the ticket, I would have selected a different ticket/carrier entirely. What was even more confusing was that I had flown on a similar ticket from London to Vienna, and didn't have any issue bringing a carry-on and a purse, so of course I was surprised when they told me I had to pay an additional 30Euro for the same two bags! When I tried to explain this to the agent, she argued with me and was very unhelpful. Overall, a very negative experience on Austrian Air. I will not be returning."
Pro: "Exiting the aircraft."
Contra: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."
Pro: "It was cheap and easy to book"
Contra: "Not being able to check in online, was not able to reserve seat. Even at luggage check in the flight attendants did not allow me to reserve a seat."
Pro: "Friendly crews, good coffee"
Contra: "Food is bad, and the reading light doesn't work. Limited selection of movies and tv shows"
Pro: "Great plane good price for plane ticket."