The most I like from Singapore airlines is the food comparing to other airlines. Also found a good movie to watch. Sometimes it's difficult to find an interesting movie on many airlines.
Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
Pro: "The crew was excellent, respectful and helpful."
Contra: "Boarding by bus is poor"
Pro: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Contra: "the food is disgusting"
Pro: "The service was excellent"
Pro: "I always like Singapore Airlines. They should continue to be the best."
Contra: "Some flexibility to select food choices even if we book the flight in short notice."
Contra: "I think the food in our flight was not that good.."
Pro: "The crew was amazing"
Pro: "The crew was terrific. Always smiling and helpful."
Contra: "If you need more space economy is a tight fit. It would be better to upgrade."
Pro: "Superb service."
Contra: "Meals were average for airlines"
Pro: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Contra: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Pro: "Service was excellent!"
Contra: "5 crying babies on a red eye. Don’t know if that can be prevented."
Pro: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Contra: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Pro: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Contra: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Pro: "Well organized boarding, friendliness of staff, food service"
Contra: "Flight was delayed by about an hour."
Contra: "Everything was fine."
Pro: "Customer service, food, seats"
Pro: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Contra: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Pro: "Short flight"
Pro: "Espresso coffee, champagne, crew, headphones"
Pro: "My neighbor"
Contra: "Fight war delayed and we got a security check upon arrival"
Pro: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Pro: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Contra: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Pro: "Very good service"
Contra: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Pro: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Contra: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Pro: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Contra: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Pro: "It was good"
Pro: "Crews were all nice, respectful and helpful!"
Contra: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Pro: "Food was ok"
Contra: "Entertainment system are old age and poor quality TFT screen"
Pro: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Contra: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Contra: "one of the oldest planes i ever used"
Pro: "The entrainment was amazing!"
Contra: "Seats were a little cramped"
Contra: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Pro: "The friendliness of the staff, the food and overall the experience."
Contra: "That our bags weren't check in all the way to SEA"
Pro: "Service was best in class"
Contra: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Pro: "Nothing specific"
Contra: "No real dramas"
Pro: "I always felt attended to, great customer service, clean and best bang for your buck"
Pro: "Attention to detail, good leg room, entertainment options and a brand new plane"
Pro: "Great service, great experience."
Contra: "I liked it all."
Pro: "Leg room in economy is good, even for tall people. Food was actually quite good."
Contra: "Two of our family's seats would not recline, although they were not near an exit row."
Pro: "I loved the movie selection and the food options."
Contra: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."
Pro: "Extremely polite flight crew"
Contra: "-The food was pretty bad -Not much leg room"
Pro: "Comfortable seats."
Contra: "We were supposed to fly back to Los Angeles from Tokyo on Wednesday, August 24th. We got to Tokyo Narita a little later than planned due to the Narita Express train being delayed. I had received emails that our flight had changed gates, and was then delayed, but when my sister and I went to check into our flight, we were told we were unable to board because it was too late. I thought it was absurd because the flight had not even started boarding, and I had gotten an email saying it was delayed. We tried to reason with them, but they would not let us on the flight. It was imperative that we got back to Los Angeles on Wednesday, but all our plans were ruined due to them bumping us off the flight. My sister had a connecting flight to Boston, which she then had to reschedule and was charged for. We were stuck another night in Tokyo, where we had to spend money on a hotel. The Singapore Airlines attendants eventually informed us that we could get on a flight the next day. This delayed us by 24 hours, which was highly inconvenient. It was also especially unnecessary since due to the flight being delayed, we would have absolutely been able to make it. I do not appreciate being bumped off of a flight due to airlines wanting to make more money, especially being stuck overseas. Its not like it was a domestic flight where we could just hop on another one in the next few hours, this totally derailed all of our plans. I do not appreciate the inflexibility of the Singapore Airlines agents, and this is not an experience that makes me want to recommend flying with Singapore Airlines. I appreciate that they did not charge us, however it was a major inconvenience that could have simply been avoided by better customer service and understanding."
Pro: "Price and convenience."
Contra: "The choice of entertainment was poor. The seats were so hard I had to sit on a blanket, the entertainment system was antiquated. They also ran out of food choices."
Pro: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Contra: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Pro: "On time departure and take off. Smooth landing."
Contra: "Same price as Singapore airlines but it's a budget flight - silk air"
Pro: "Amazing seats and crew"
Pro: "Lay flat beds and vegetarian food"
Pro: "Facilities and comfort"
Contra: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
Pro: "Emirates has been my favorite! Best flight ever!"
Pro: "On thiime.Good Meal. Professional flight crew."
Pro: "Early landing great service loads of legroom as am 6ft 5"
Pro: "Lucky to have the seat free next to me otherwise not much else good."
Contra: "Was supposed to be a A380 but they changed the flight to 777. I only flew with Emirates to be in the more spacious A380 otherwise I’d have chosen another carrier at better price. I also paid to choose seat which naturally didn’t apply any longer and was put at very back of plane so that money was wasted. They could have at least advised but the attitude was blaze and not willing to even speak to me."
Contra: "The flight was delayed for an already tight connection in Dubai. We paid for extra leg room only to be seated by the toilets to watch people throwing up most of the flight. Those same people did not get on the connecting flight and so Emirates managed to take our bags off as well, so we end up in London for a months stay with no luggage. Promises that it will arrive before midnight not kept and currently still waiting for bags to arrive."
Pro: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Contra: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Contra: "My seat is horrible with something looks like vomit everywhere between a gap of the seat in front of me. Also the touch screen is not working, at first I pushed so hard until i hurt my finger tip, at the end I used buttons on an remote to control the screen(stupid me!!). The screen reset to an old version couple of times during the flight the crew had to reset for me( the airline should know what i'm talking about) It's a six-hour flight but the meal was literally served at 8.55pm(original time) in my section which is the last section to get food when the flight took of at 6.10pm(original time) - almost three hours into the flight. Can't believe they claimed to be number one airline in the world. If you fly to the States from thailand. Take Quatar if you want to go to the east coast or asian airlines any thing japanese or korean or even chinese airline like Hainan airline. They are all way better than this."
Pro: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
Contra: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
Pro: "Flight attendants were very nice"
Contra: "Breakfast could have been a bit better"
Pro: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Contra: "Movie channels and music could be easier to use"
Pro: "The relaxed environment and the crew are amazing"
Contra: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
Pro: "Excellent new plane good food friendly staff excellent entertainment"
Contra: "Staff not bring drinks regularly enough"
Pro: "Verry efficient and helpful even with oversize canvas painting,, didn't expect luggage to be transferred so quickly but the made it!"
Contra: "Delay and worry I would miss connection"
Pro: "Arguably the best service I've ever had on a flight"
Contra: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Pro: "The seats are relatively good on the newer A380s. The film selection was good."
Contra: "The meal was poor."
Pro: "Crew were great"
Contra: "Boarding is chaotic. Why ask First and Business passengers to start boarding when all you are doing is getting them to leave their seats and stand up for fifteen minutes in front of the closed doors going out of the departure lounge?. This has happened three out of three flights and must be standard operating procedure."
Pro: "Best airline so far for economy long haul flight, was emerites flight"
Contra: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"
Pro: "Crew were friendly"
Contra: "Why are Emirates business Class seats on 777 so weirdly configured - you have to be a stick insect to squeeze out of bulkhead row 8 window seats because of hideous mock walnut trunk slung between the seats to house aisle TV screen."
Pro: "The in flight entertainment is as good as ever."
Contra: "The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such."
Pro: "Great selection of entertainment"
Contra: "Some of the flight attendants skipped over my row while offering beverages. One person was asleep but i was awake and thirsty. I had to wait until an attendant was unoccupied to get some water"
Pro: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Contra: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"
Pro: "Flew Emirates coach Washington to Dubai to Johannesburg and Bangkok to Dubai to Washington in July 2017. New A380-800 planes were superb. Entertainment system is second to none. Staff is efficient and polite. Except for the "required crying babies" on each leg the plane is very quiet and peaceful. The check-in, however is a zoo. But better to put your best employees on the flights rather than on the ground."
Pro: "Seating and hospitality"
Pro: "crew food"
Contra: "i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided"
Pro: "Crew were lovely very friendly and helpful"
Contra: "Ground staff was quite rude refused to let us access the lift so we could board from the upper deck even though we were business class. She insisted that I walk round and board from where she was because she didn't want to walk a few steps and swipe her card for us to access the lift."
Contra: "Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!"
Pro: "Food selection Wine not as good as usual"
Contra: "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"
Pro: "A380 Emirates get better every time"
Pro: "It was a great experience...nicest airline I've ever flown. The cabin crew was attentive and accommodating and being a vegetarian I found they had many options for my dietary requirements."
Pro: "flight attendants, food, nighttime lights, seats, movies"
Contra: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Contra: "1.45 hours connection time in Dubai was hardly sufficient. Had to run through main terminal. Despite being in business class, no special service to bring us to the gate. Not good enough frankly."
Pro: "The check in was good. The flight was good and the hosts were ok."
Contra: "The quality of food overall on Emirates has gone down. The food doesn't taste as fresh as it used to and it is a bit dry. I used to enjoy the little dried bread bits with the sweet and sour sauce- that has since been discontinued. We were also promised a festive meal on our flight from JNB to Hong Kong on Christmas day but got a regular meal- very disappointing"
Pro: "Excellent all the way."
Pro: "Service, food and entertainment"
Pro: "Staff, Service, plane, food. Everything"
Contra: "I can't say a word against them."
Contra: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."
Pro: "food courtesy boarding"
Pro: "I was so worried about missing my connecting flight but I got express immigration checkin it was a great gesture, didn't expect it from Emirates"
Pro: "Entertainment was good, staff friendly and accomodating,"
Contra: "Food was just ok, breakfast lacking, only given croissant and yoghurt, the angled lie flat beds are not as good as the 180 degree lie flats, would be nice to have complete lie flats."
Pro: "Everything was fine."
Contra: "Everything was fine."
Pro: "Price/ available flying times"
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "The seat that I picked."
Contra: "Running water in the bathroom"
Pro: "Business class is the best"
Pro: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Contra: "Just don't like all the trips to and from flights on the bus at Doha."
Pro: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
Contra: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."
Pro: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
Contra: "I truly enjoy this airline! No complaints"
Contra: "Qatar airline is one of the best ways to fly!"
Pro: "It was an ok experience, improved by the head of attendants at the end"
Contra: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Pro: "Crew was nice and attentive"
Contra: "More leg room"
Pro: "professional and courteous staff. Food is even better than a Lufthasa flights"
Contra: "Great selection of movies and the food was really good as well."
Contra: "Delay at landing"
Contra: "Really we enjoyed this fly"
Pro: "Q-suites and business class flight crew."
Contra: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Pro: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Contra: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Pro: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Pro: "Everything was first class with excellent service"
Contra: "Long flight with long layover in Doha"
Pro: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Contra: "Screaming children; not the airliners fault"
Pro: "the attendants were always on top of things. One of best overall flights ever."
Pro: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Contra: "The entertainment did not include any music (classical or otherwise)."
Pro: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
Pro: "Good crew. Nice plane and amenities."
Contra: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."
Pro: "I liked the crew"
Contra: "My first flight to DOHA was cancelled"
Pro: "view above"
Contra: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Pro: "Great airline with spanking new plans and top of the line service"
Pro: "Nice people"
Contra: "6-hour delays coming and going. Sounds like a an issue."
Pro: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Contra: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Contra: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."
Pro: "Respect the scheduel and well organize."
Contra: "The seats are terrible."
Pro: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
Pro: "The crew was great, trully world class service"
Pro: "- Efficient boarding and check-in - on time arrivals"
Contra: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
Contra: "I've never had this huge an issue on check in. Set us back over 45 minutes, and we could not get the VAT refund. I will not be paying more to fly on Qatar again based on our incoming and outgoing issues. I wouldn't rate it any higher than other cheaper options."
Contra: "Not allowing water on the flight made it extremely long and unbearable."
Pro: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Pro: "The flight was comfortable. The flight attendants were pleasant and attentive."
Contra: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Pro: "Great flights. lots of room in economy."
Pro: "I don't like at all"
Contra: "Costumer service in Thailand was very bad and pool. Staff is so rude and looks down people."
Contra: "Seat is not comfortable at all."
Pro: "Customer Service was excellent. Very roomie, and comfortable. Plane was also very neat and clean. They also had all of the latest movies and other entertainment. I will for sure fly with them again."
Friendly staff inflight, flight delayed.
Pro: "Everything was comfortable."
Contra: "I can't think of anything."
Pro: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Contra: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Pro: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Contra: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Pro: "Very friendly, without being intrusive. Responsive and happy."
Contra: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Pro: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Contra: "I think the choice of films could be improved."
Pro: "The crew were helpful and polite"
Contra: "The boarding process was too long and chaotic in Zurich The seats are uncomfortably close together and there is not enough room to move at all. I would say for bigger size people, they mau even be unsafe. I have had high regards for Swiss airline until my recent trip. I will definitely look for other options for my future trips."
Pro: "The crew was very helpful & friendly"
Contra: "The a/c or fans were on too high"
Pro: "There wasn't much that stood out as likable. The food was pretty good."
Contra: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."
Contra: "plan was late for any reasons...."
Pro: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Contra: "I had paid a little extra to have a seat in the back of the plane going to Greece and returning also. I was under the assumption the extra charge would give me a seat with only one extra person next to me. On both flights to and from JFK I was seated in a row with 3 seats and not the last row as promised. Just wondering if a refund for the extra charge would be possible."
Pro: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Pro: "They magically appeared with water when I got thirsty and were all great. Veg entree from Hiltl good but a little surprising. Baked apple slices on top of mac & cheese? Sure, why not.? And 2 chocolate bars this flight!"
Contra: "Again could not check in online., or at self-serve kiosk at airport. General complaint to all airlines: You can do better with boarding efficiency."
Pro: "Service and food where good."
Contra: "Sound only came out of one side of head phones, tried multiple sets."
Pro: "it was the same plane, just a different crew so all remains the same"
Pro: "Crew was always ready to help. It was a very smooth flight."
Contra: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."
Contra: "Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew."
Pro: "Courteous Service and excellent hospitality"
Contra: "30 mins late both ways"
Pro: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Pro: "The crew was very efficient and very helpful. They were constantly attending to passenger’s needs."
Contra: "The landing was a little rough, but my friend said that it was windy here in NY. Otherwise excellent all around."
Pro: "Nothing special"
Contra: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"
Pro: "Was a very quick flight."
Pro: "very professional crew, clean cabin, interesting choice of documentaries"
Contra: "it would have been nice to see a hostess walk through with water every hour, of so why is there no world news in your tv selection?"
Pro: "The service on board was excellent, I would use this airlines in the future..."
Pro: "Fast and efficient transport option to Berlin"
Contra: "All good"
Pro: "Crew; polite helpful and professional."
Contra: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
Pro: "crew was great"
Contra: "my entertainment controller did not work and my daughters head phone plug would only half work."
Pro: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Pro: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Pro: "I never used Swiss Airline before but my friends told me crews are very professional and clean... She is right!!!Their crews, Foods, and very clean environments.... had a wonderful experiences"
Pro: "Service was excellent and very friendly."
Contra: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."
Pro: "Flight was good and comfortable"
Pro: "fast, all good"
Pro: "It was a very short flight. Thankfully very short."
Contra: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Pro: "service personnel were excellent. Espresso is great."
Contra: "Business class main meal was disappointing."
Contra: "the new Boeing 777 is horrible... no space and small seats >> my feet were swollen, everything hurts the inflight- entertainment is integrated in the front seat, you can`t change screen if you are blinded as i wrote to the service center to change the seats (july 21st) i still have no answer on my mail.... service???? no more again..."
Pro: "Very positive opinion about the flight."
Contra: "The most of the passengers are Russian speaking. It will be good to make all the announcements in Russian language also."
Pro: "Good service... Quick boarding"
Contra: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."
Contra: "Terrible seats and old.entertaineme.t system"
Pro: "Got an entire row to myself so I could lay down and sleep! Thank god! Flight smooth and attendants were kind. I was on a connection and thought I was going to miss my flight but thankfully they wait or all passengers from connections to board (from delayed flights arriving)."
Contra: "I am gluten-free and there was really no options for me to eat. However, the attendants offered me two of the snacks on board that were GF in lieu of a meal. Unfortunate there was no real food I could eat, but the snacks were appreciated."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "The crew was exceptional: friendly and professional."
Contra: "The seat was really small and I am 5.1ft. The screen was bigger than other flight companies but when the passenger in front of me put down the seat I wasn't able to watch the video comfortably. The entertainment sistem was a little bit old."
Pro: "Jennifer - Appreciate the security and follow-up"
Contra: "Not the traveler will need to get boarding, crew, comfort, food and entertainment next week."
The restaurant in the business lounge should work 24/7
I liked that flight attendants always make sure people have masks on and properly covering their mouths and noses. I dislike that when the plane lands people are not maintaining social distancing in the aisle. Attendants should make a way to ask people out of their seats systematically.
We had 1h delay. We waited in the place for the whole time.
Pro: "No sops followed"
Contra: "Food is really bad and they never even bother checking with any one same burger which is cold dry"
Contra: "Food was very poor. They gave us same food every time in all flights. Sandwich was not good. There was no tea, coffee or cold drink. Not even fruit or any chocolates. Food made all of us very upset."
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Pro: "The flight from Brussels to Istanbul was close to perfection as the plane was not full and I had 3 seat for myself... Crew attitude, professionalism and kindness"
Contra: "The flight from Istanbul to Kabul legs' Space and overall seat comfort Food Too many people onboard who cannot behave..."
Contra: "The crew isn’t very friendly, they do not know English very much."
Pro: "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Contra: "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
Pro: "The food was nice, seat was comfortable"
Contra: "Flight attendants never come back on my query, even after asking to 2 crews"
Contra: "I didn’t like the nearly 3 hour delay that caused me to miss my connection, and how poorly that was handled. I just lost one day of my 10-day vacation"
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "I've flown with Turkish airlines a few times and compared to other airlines they are amazing. Even on short distance flight (1 hour flights) the offer a sandwich and drinks. If there are delays the pilot explains what's happening instead of leaving us clueless."
Pro: "Excellent Flight and crew is vary friendly and helpful"
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Food—though not much of it! If you’re asleep, good luck getting any food afterward. They were out of breakfasts after I awoke. Didn’t they count the reservations?"
Contra: "Restrooms dirty, cabin dirty—no owriodic seeeps, staff that makes no effort to interact. They appear frantic and overworked. sure hope the pilots are more engaged than everyone w Turkish Air"
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Everything was v good"
Contra: "A little turbulence"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "Good food"
Contra: "Rude customers in plane"
Contra: "Very poor experience , no clear gate assignment prior to boarding , i missed this flight due to no gate info poping on the monitors. Bad customer experience , No manners no proper English, By Far the worst experience."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Pro: "Good food and service"
Contra: "Boarding very disorganized. Messy."
Pro: "Short but comfortable and pleasant flight."
Contra: "The veg food is quiet bland"
Pro: "Amenitied were great. We even arrived significantly early."
Pro: "I had a ticket for the 7th and there was no flight on the 7th. I ultimately flew to JFK instead of IAD causing a lot of problems for me and my family that was to pick me up. Not sure I will fly Turkish Airlines again"
Pro: "Entertainment options were excellent for adults and ado. The crew were very accommodating"
Contra: "Screaming children and passengers that don't follow simple instructions or cue with respect"
Pro: "Very good food"
Contra: "Seats are a bit crowded, especially when declined"
Pro: "The best flight ever!"
Pro: "Appreciate highten security checks giving "secured" feelings to passengers."
Contra: "Asian vegetarian meal was not as good for inbound flight as it was for outbound flight."
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "Most of the staff were friendly and helpful, and the quality of the food was rather impressive for a plane flight. I liked the number of selections that were available per the movies and media based entertainment on the flights."
Contra: "A few of the stewards and stewardesses had a bad attitude; as if they had brought on board some format of negativity. I understand the flights can be long, but there's no need for bad behavior towards customers."
Pro: "I liked everything about the flight. Smoth flight good cabine crew and great service from stuardes"
Contra: "Everything was good no reason not to like turkish airlines. I enjoy everytime i travel from kabul to istambul and from istanbul to prishtina and vise versa"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "Newer plane"
Contra: "Horrible boarding process. Unorganized- mayhem!!"
Pro: "The food was great compared to some companies. Lots of great movies to watch, good music options."
Contra: "Omg...the crew...the crew, as was in the past, and with the exception of 1 poor guy who was really trying his best, was RUDE and lacked finess. They would literally kick u in the hallway (while passing this hostess gave me a good knock on my foot and didn't turn around to apologize. ..she kept going). They will serve you food and throw the trays down on your table, talk over you to the other hostess in the other isle while serving you. Speak in the most condescending tone, especially, unfortunately to older folks or foreigners who had a hard time understanding. I mean....total chaos and, for someone who flies often both dom & intl, this has got to be the worst service received, and thought the price point is as juicy as pie, I still expect some level of class and great customer service. It's not worth it."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "I liked the fact that they gave us two meals and offered drinks three times. I have gone on a different airline that charged for everything and wouldn't even sell water."
Contra: "The main dishes were okay and so were the desserts. For some reason the side dishes were weird and didn't taste as well."
Contra: "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Pro: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."