The staff was courteous and I had access to information I needed, would have liked the option to move to a more convenient seat since there were open seats available.
Just average experience. Business class seat layout is less than par. 2 3 2 seating. Little outdated. The lounge at JFK really doesn’t exist. (Avoid JFK at all cost) But the lounge experience at Istanbul made it up. Overall average.
Contra: "everything...terrible airline"
Contra: "There was wery cold on the plane."
Pro: "The crew was very attentive, and the food was outstanding."
Contra: "The wine list was a bit limited."
Pro: "Crew was very professional and helpful."
Contra: "Transit process at Istanbul airport was not very smooth. Ground staff could have been more helpful."
Contra: "I will inform everyone I know not make customer to your company because of boor service"
Contra: "My luggage was lost during transit even thout it was a 1h 50 minute layover."
Pro: "Awesome cabin crew, amazing food, more leg room than European and American carriers. Amazing price. What else can you ask for in economy?"
Pro: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Contra: "There was nothing really to dislike here."
Pro: "Food and service in business class were exceptional."
Contra: "Lie-flat seats hard as plank boards!"
Pro: "I liked there constant passing of water, food ."
Pro: "Entertainment screens good"
Contra: "On the flight from Istanbul to Malaga the entertainment screens were very poor."
Contra: "Flight delayed more then an hour without anyone knowing anything about it."
Pro: "almost everything"
Contra: "Old entertainment system with no choice of movies"
Contra: "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."
Pro: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Contra: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."
Pro: "World-class service at a price, convenience of connections, still free seat resevation and decent luggage allowance, two suitcases, for all of which other carriers extort extra payments."
Contra: "Little bit quicker tray collection after meal."
Contra: "Transfer desk in Istanbul is terrible. Poor customer service. It took 6 hours to get transferred from the airport to the hotel."
Contra: "The seat pocket of the seat in front of me was broken, which resulted in a metal wire poking into my legs for the entire duration of the flight. Not only was it uncomfortable and bordering on painful; but this could also potentially be dangerous in the event of an emergency!!!"
Pro: "Comfort and service"
Pro: "had a medical emergency mid flight and the crew was fantastic and accommodating."
Pro: "Flight was on time and landed safely. Great food even in economy -- but they ran out of coffee."
Contra: "Check-in was very slow."
Pro: "Service, timing of flight, entertainment system."
Contra: "There used to be more variety of food choices."
Contra: "Cabin crew in business class were not especially friendly and was really lazy during the welcome drink service. They did not even ask each passenger and greeted them to see if they want anything. Instead, they just held the tray of welcome drink and walked around the cabin once, then poured all the unconsumed welcome drinks into the bathroom. Service after take off was abysmal as well. No smile, no addressing passenger by name, all the service was done in a rush and a totally weird manner. The food is not very much to my liking since it heavily consisted of cheese, and there is literally no choice for you to get away with that. Having a traditional Turkish menu is great at one hand, but in this case it was a huge no-no."
Pro: "Good food"
Contra: "Rude customers in plane"
Pro: "The crew was courteous and helpful. The plane left on schedule and connected me to my next leg with no problem"
Pro: "Staff serving onboard were very nice and food is ok - selection of movies were good"
Contra: "On two TK flights in a row today the outlets the TK handed out headphones were sub-quality - and I basically had to sit and manually keep them in place during both journeys to be able to hear something. Truly annoying! Also - for some reason service was done by only one person per aisle which meant I had to wait really long time before getting both food and drinks."
Contra: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
Pro: "The crew members were all very helpful and went out of their way to make sure that everyone on board was attended to. The food was great too!"
Contra: "Our flight left an hour behind schedule after a bit stressful of a boarding process."
Pro: "On board cabin crew service"
Contra: "Chaotic boarding with no preference or acknowledgement of business class or premium level passengers."
Pro: "Food in business class was excellent"
Contra: "Boarding was chaotic. No preferential early boarding for business class or Star Alliance platinum."
Pro: "Entertainment and boarding was excellent."
Pro: "Good smooth flight, decent food, good movie selection."
Contra: "Flight was.cancelled.because.of snow in.Istanbul. Fine, that happens, but only solution was to park us in a hotel and tell us to wait. I did not see any serious attempt to reroute passengers and l had to buy another ticket in order to be back at work in time."
Pro: "Very good food"
Contra: "Seats are a bit crowded, especially when declined"
Pro: "Appreciated the lights being dimmed, to make it more restful."
Contra: "Would have enjoyed ice with the juice, or colder beverages."
Contra: "Not enough leg room."
Pro: "very nice and friendly cabin crew that gives a great service. many new movies , music.. etc..very good entertainment! the seats are comfortable. the food was taisty"
Contra: "the bording took too long"
Pro: "Everything, Turkish is great."
Pro: "Choice of in-flight entertainment was excellent."
Contra: "Boarding process in BKK was haphazard due to non-calling to board by Group number."
Pro: "Very pleased with the entertainment on board, the crews was very helpful and efficent"
Contra: "my meal from BKK to Istanbul was served cold ( eggs and spinach ) they forgot to heat it up."
Pro: "TV accessories - socks, blanket"
Pro: "Everything was great!"
Pro: "I liked the crew"
Contra: "The security at the Turkish airport. There were very long lines, people pushing each other, screaming. Security put some extra stamps for particular people randomly. There were three women from the same country with the same type of passport who one of them happened to be pregnant. They put extra stamp on her passport. When I asked one of the security why her he said it was random and it was American procedure. The woman started screaming after she was checked twice more and they started to use a detector on her belly. It was all crazy when another family was checked and the security decided that the three kids were okay but the parents weren't. The security told the parents to separate themselves from the kids for double checking. The father started screaming as well. It was all horrible."
Pro: "For such a long flight, I appreciate the airline's consistent service and determination to make sure everything was pleasant as possible. By the way, it was an 11 hour flight to Atlanta. I have no regrets on choosing Turkish airlines for my trip and I look forward to my remaining trips with this airline."
Contra: "I do not believe it was the fault of the airline, but I was unable to access Wi-Fi at Ataturk Intl. Airport."
Pro: "Comfortable seats (good space for legs), good entertainment (big variety of new movies) and friendly boardpersonal"
Contra: "Online check in was easy but impossible to print my eticket via my iphone (no mobile version for eticket) After Online check in, still had to cue because there was no single drop off available. So no time saving"
Pro: "Good old style service"
Contra: "Leg room is very tight"
Contra: "Because of delay they left me to sleep on the airport in Istanbul. I am pregnant and nobody didn't wanted to help me at transfer desk. Last time in my life with Turkish Airlines."
Pro: "Great food, awesome service, great movies, and lots of space. I wish airlines in the States were this good. Nothing else compares."