Missed this flight due to previous flight being delayed. No one helped with getting me through customs and borders security so I can make it on time. I had to stand in the longest line and end up staying overnight in Toronto. Now the airlines won’t pay for my hotel accommodation
Pro: "Due to my religious faith I had booked special meals on Turkish Airlines. ( isegnent - Turkey to Washington DC ). Not only did the crew decline having my food reservation but they forced me to have food totally against my faith. Not sure if he airlines is biased against religions"
Contra: "Hon our food reservation Provide food as initially requested Unbiased attitude."
Pro: "Delays occur, but reputable, customer service oriented airlines do their best to remedy to the disruption and minimize the inconvenience. Reputable, customer service oriented airlines don't leave their passenger stranded."
Contra: "Reputable airlines know ahead of time which passengers are at risk of missing their connection and have someone waiting at the arrival gate to quickly take them to the next departure gate, while the next flight waits a few extra minutes (because we only missed boarding by a few minutes)"
Pro: "Crew was below average,seats was horrible"
Contra: "The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight"
Contra: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Contra: "The aircraft arrived late in Istanbul for the connecting flight to Egypt causing us to miss out flight which made us wait 5+ hours in the airport which was a huge inconvenience."
Contra: "Boarding and airport were terrible. Needed to walk 2 KM from one gate to another, only to board bus back to original location. Bus needed to make multiple trips to accommodate all passengers, this took one hour for boarding."
Contra: "Hate Anadolujet"
Pro: "Turkish Airlines rocks! Great food and great service.."
Pro: "The flight attendants"
Contra: "Flight delayed more then an hour without anyone knowing anything about it."
Pro: "I liked the food."
Contra: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
Pro: "Nice toiletry bags for all passengers, including economy class."
Contra: "They ran out of apple juice and one of the main dishes very early in the flight. This happened on 3 of my 4 Turkish Air flights during this roundtrip. Unlike the flight from JFK to IST, this one did not include lotion and scent in the bathroom."
Contra: "Departed over 1/2 hour late making it necessary to make a mad dash for the next gate for the following flight."
Contra: "space little cramped but maybe same with other airlines in economy."
Contra: "gate was announced at the last minute, and within 5 or 10 minutes of the announcement, the plane was boarding. the boarding process was not handled well. the entire hallway leading to several gates was blocked off for checking boarding passes and passports. it was not at all clear what was going on. no explanations were offered, and there was a huge crowd stuck in the hallway."
Pro: "Crew is polite and professional."
Contra: "1. Limited legroom and space. 2. Would like additional cabin service for water etc. Also would like a non-dairy option for breakfast."
Pro: "Services and quality of food"
Contra: "Bit warm the plane"
Pro: "they treat you as person and help with every thing. the food"
Contra: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."
Contra: "Not me but my mom was the person who was traveling. Her luggage was going straight to Bishkek from the US.Last year an old model of mob.phone has been stolen from her suitcase - this year (it is ridiculous guys) souvenirs for friends, 2 small boxes of chocolate candy bars & new underwear with tags. Turkish Airlines do smth. at least try to prevent thefts."
Pro: "awesome flight awesome food"
Pro: "Crew, food, beverages, and entertainment were very good."
Contra: "Flight from JFK was delayed, and as a result we've lost our luggage. Unfortunately, Turkish airlines has no delivery service at Kharkiv, which is absolutely inconvenient."
Contra: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Contra: "This 13 hours and 5 minutes flight was extremely hot. Regardless of how many times we've asked the flight attendants to make it cooler for us, nothing changed. By the time, we get off my shirt was soaking wet. Imagine flying for so long under these conditions. What an horrible customer service!"
Pro: "The courtesy to all the passengers was great"
Contra: "14 hours on the flight that's pretty much it you can't help that from the distance I had to go"
Pro: "Staff and food. Also great selection of movies"
Contra: "No complaints"
Contra: "poor to non existence service in economy class. all crew up front with zero crew In back."
Pro: "Pretty much everything except for the fact that they have no entertainment in Russian"
Pro: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Contra: "See above"
Pro: "On board cabin crew service"
Contra: "Chaotic boarding with no preference or acknowledgement of business class or premium level passengers."
Pro: "Trip was excellent. Plane was new and clean; good good; service very friendly."
Contra: "The delayed boarding and take off."
Pro: "The plane ride was very smooth. The attendants were kind and helpful."
Pro: "Good food, good entertainment options - movies, tv shows, games, newspapers, and some electronic games."
Contra: "Our flight backtracked over Europe - I think bcs all flights go through Istanbul - so our flights were longer than necessary even though cheaper... worth doing once bcs Istanbul looks pretty cool."
Pro: "TV accessories - socks, blanket"
Pro: "The flights attending."
Contra: "The waiting time for next flight."
Pro: "Waiting room is too small I guess til boarding. And need wifi."
Pro: "The crew was good"
Contra: "The bording wasn't good"
Pro: "I have to fly twice a year and I choose only Turkish airline! Best service, crew, comfort and food!"
Contra: "Food, service, comfort"
Contra: "We reserved the seats we wanted on all our flights. On every leg of out trip Turkish Air reassigned us to very poor inside seats without notifying us. I will not fly Turkish Air again."
Contra: "Did not update food preferences after the flight was changed due to cancellation by Turkish airlines"
Pro: "Good food, comfortable seat."
Contra: "Our bag arrived without the walking poles attached to it. So far (more than a week after the flight) we haven't heard from Turkish Airlines anything about our complaint regarding this loss of baggage."
Pro: "Also very child friendly"
Pro: "Great service, great food, nice staff, great entertainment choices, efficient, clean safe plane."
Contra: "Nothing really."
Pro: "Attention, service, flight."
Contra: "Bathroom very dirty with odors!"
Same chicken dish twice on the same flight - not so good.
Denied boarding at the document check line. In line with all the other passengers but were the only ones denies boarding. We’re told the gate had closed.
Pro: "Space, seats, movies."
Contra: "I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good."
Pro: "Young crew, with positive attitude and very kind and helpful."
Contra: "Flight left late! Flight attendants not super attentive. Meals came late. Took forever to get off the plane! Plane never made it to the terminal but passengers were let off in the middle of the airport and placed on buses! No driver on a fully loaded bus for 10 min. Terrible! Didn’t make it on next"
Pro: "Crew extra nice"
Pro: "Best flight crew I've ever had."
Contra: "A free upgrade to first class"
Pro: "The food was good"
Contra: "I paid for extra space and it looked like the seats I got were the same as all the others"
Pro: "Seat is small"
Contra: "On time boarding"
Pro: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Contra: "For business class the food could be improved."
Pro: "Relatively fast flight"
Contra: "No entertainment or perks at all. And the worst thing was that before flight, they closed us in an insulated gate especially for flights to Tel Aviv, something made out of the 1980’s with a small kiosk with cold sandwiches and “espresso” from an automatic machine, if we knew this is the case, we at least would’ve bought something to eat before entering the 80’s terminal/gate."
Pro: "Loved it!"
Contra: "Liked it all"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "Courteous staff. Great movies. Good food."
Pro: "They were great with service"
Contra: "Having to have to close my window shade so I couldn't see outside"
Contra: "Business class is a rip off. They are economy class seats. They don't recline. No entertainment whatsoever!! Horrible experience."
Pro: "Crew was very nice and professional. We arrived early"
Contra: "Food was disappointing as was the wine. I am not a large person but I found the business class “bed” pretty narrow and uncomfortable."
Pro: "food was good"
Contra: "the staff was very rude. my screen didn’t work on my 9 hour flight so i asked them about it and they said they would reset it then it still didn’t work so i asked again. then it still didn’t work so i asked again or if i could move to one of the open seats around me and the staff was so incredibly rude about it"
Pro: "Wider economy seats"
Contra: "Metal box impedied foot space for 15 hours and monitor froze several times during flight"
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "One airhostess ruined my flight experience. Anyway in the beginning on the journey my daughter was not well and other crew members gave her candies. I liked the sweet gesture."
Contra: "I was traveling with my daughter. There was no food choice left for my child and me. Crew member rudely said there is only beef option left do you want to have it? I said no. I asked her are we not going to get anything to eat since you are out of options. She continuously kept on repeating that I said no and that she kept emphasizing that there is only beef option left. Finally she save the supplement To meal. Her tone was very impolite when especially we pay so much and service we get for a long flight is good"
Pro: "Flight left on time and as I was traveling alone I was upgraded to upper economy, which is a fantastic experience. Very smooth and stable flight. One of the best landing I even experienced. The flight inbound and outbound were on time both ways. Congratulations Lufthansa: I will definitely use this airline again."
Pro: "The flight was very good"
Contra: "Everything was great"
Pro: "I enjoy that their planes have more space, the food is delicious, and their caring and kind attitudes all through the experience!"
Pro: "Flight landed ahead of schedule... crew was delightful."
Contra: "Chicken entree and sides were very disappointing... audio selection was limited (more relaxing, e.g., spa, genres should be available)."
Pro: "Flight crew, including air-hostesses were very polite, accomodating, and helpful. Entertainment system consisted of a big screen LED."
Pro: "I like crew members service"
Contra: "Didn’t like seat was not comfortable plus some time smells bad in flight"
Contra: "Most of it"
Pro: "They gave me an exit row seat! Tons of leg room which made the trip for a tall guy like myself super comfortable. Service superb as always with Lufthansa. Checking in luggage very easy (someone actually can do it himself). Boarding fast and efficient."
Pro: "Clean plan, attentive attendants, flight was delayed 15 minutes but notified us promptly."
Contra: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
Pro: "Everything was fantastic! And that is hard to say about air travel theses days. I will definitely fly Lufthansa again."
Pro: "Boarding, seat and crew"
Contra: "Movies selection and audio offers"
Pro: "Entertainment and staff were great"
Contra: "It wasnt comfortable and i wasnt able to sleep at all"
Contra: "Food could be higher quality."
Pro: "The boarding was fast and efficient, and the entertainment system was modern."
Contra: "The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m."
Pro: "1. The crew was very pleasant and responsive. 2. The entertainment selections were plenty, recent and without extra cost. 3. The food was nice (if you weren't having meat options). My travel companion was a bit disgusted by the meat. I enjoyed the pasta!"
Contra: "1. The seats were extremely uncomfortable without sufficient cushioning. It felt like sitting on a plank. My back still hurts. We also had to straighten up the seats during meals because it was so bad for the person behind. 2. Boarding is a bit disorganized. Perhaps try splitting the boarding process into zones so it isn't a mad house free for all after the initial boarders. 3. On my flight to Frankfurt, the plane was half empty, yet my seat was changed from row 8 where I would have had almost no one near me back to row 23 where they had cramped all the passesngers into one area of the plane. This was done without request or explanation."
Pro: "I like the services"
Pro: "Brand new plane, pleasant attentive staff. Delayed leaving but most of time made up. Since plane was new everything was clean and worked well *including audio, good movie selection too."
Pro: "Traveling in early February, the plane was relatively empty. Crew was very nice."
Contra: "No entertainment on flight! Smallish plane."
Pro: "Staff on the plane Degree of information about the issues we encountered"
Contra: "We took off late which had me miss my connevting flight in SFO. Pilot indicated he would try to make up lost time but in fact we lost even more time"
Pro: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Pro: "We were standing in the bus that was suppose to take us to the plane for a long time, and there were no communication as to why we were delayed I believe were waiting for the plane to be ready. They should have not took us in a crowded bus if the plane wasn't ready"
Pro: "very friendly, professional crew."
Pro: "The crew members were fantastic. They brought out water and juice every hour. The seats were comfortable. There was plenty of legroom. The entertainment centers worked well. We were given fresh headphones with ear covers to use on the flight. The plane was clean. The bathroom was clean."
Pro: "It was definitely on time, service is good and it was a very nice flight."
Contra: "As there was a long wait, the gate change did not come quickly for notification."
There is no entertaining offered on the shorter flights. I wish that would change.
Contra: "so good"
Pro: "That we landed safely"
Contra: "Flying with other company"
Contra: "Aircraft was comfortable and crew worked above and beyond normal crews to ensure all passengers were happy."
Pro: "Friendly crew."
Contra: "Not being delayed :)"
Pro: "One stop flight, faster than a boat."
Contra: "Lost luggage, delayed our plans for 3 days(all luggage was lost!!!)"
Pro: "The crew was nice and friendly."
Contra: "The food kinda sucks. The space in the economy so cramped. No english subtitles in any of the movies or TV programs."
Contra: "We boarded early, took off and arrived on time. Plane is comfortable, crew was friendly, all good."
Contra: "My luggage was lost."
Contra: "No recharger for mobile in the plane."
Pro: "Everything was excellent"
Contra: "The check-in opened a bit late from Israel and I did not plan on it at all but I look at what I had better things so I think there were a lot of good things here so I do not look at check-in"
Pro: "the crew was really amazing!"
Contra: "Flight delayed more than 2 hours to NY. Not comforting to be told technical difficulties are delaying the flight."
Pro: "Crew, boarding."
Contra: "Comfort, food, delays. Second leg had a 1 hour delay in boarding and once in the plane there was 2 hour+ delay to take off. Spent about 6 hours in a plane for a 3 hour flight. Only coffee and water were available free of charge. Sodad, juices and food has to be purchased."
Contra: "Fly was 1 hours late.and same thing returning.never on time."
Contra: "Ear bud connector was broken"
Contra: "Flights were very late, had to take different flights, arriving 5h later and too late for an appointment. Very disappointed."
Contra: "The sound of the plane’s engine was annoying"
Pro: "Great food and nice airplane"
Contra: "The crew could not control a rowdy crowd on the plane, we had over eight hours of chaos"
Pro: "The crew was very friendly and helpful."
Pro: "It was delayed, making me late for the connecting flight"
Pro: "The crew was polite and boarded quite on time The airplane was clean We landed early"
Contra: "Since this was not a low cost flight and not a cheap ticket, I did not understand why there was no food served and no beverages a part of the basic (water/tea/coffee) without additional pay. I did not get value for the money I paid. The seating was very crowded."
Pro: "Got me there."
Contra: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."
Pro: "Delayed. Moved gate without notice. Babies crying all the way"
Contra: "Too noisy."
Contra: "Not very friendly crew or gate personnel. Poor boarding process. Stingy with water."
Contra: "Cramped seating! I was hoping a European airline in a 787 "Dreamliner would be more spacious, no such luck."
Pro: "Good price. The in-flight meal was hot and delicious!"
Pro: "The price was ok for last minute"
Contra: "Boarding was a mess no order by back and window seats first"
Pro: "Quick and good service"
Pro: "my flight canceled from WAW to EWR"
Contra: "my flight canceled from WAW to EWR"
Contra: "My tv was not working , it’s a 9.5 hours flight.... it was not fixed and they said they cannot offer me another seat with working tv My table when I opened it for the first time was all dirty with dried up tomato sauce and crumbs , they did clean it but it should not happen in the first place"
Pro: "With expectations set record low by flying United Airlines this was pleasantly neutral."
Contra: "Limited beverage choice"
Pro: "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, the arrival was early. Good entertainment selection; personal TV screens and free headphones."
Contra: "Food options were limited and kind of gross, but no one expects fantastic food on airplanes."
Contra: "I don't like to seat by the window, and I couldn't change it by on line..."
Contra: "very inconviniebt seats"
Pro: "Kind crew, clean and comfortable plane"
Contra: "ANA's dreamliners have better designed seats; they do not recline by slide"
Pro: "I would not give 1 star. 0 if possible!"
Contra: "Because of loosing our connecting flight in Warsaw (due to weather...I think, it was never explain to us why our first flight had a 3 hour delay), the boarding staff was very helpful finding us a different route. Well the flight from Warsaw to Berlin, operated by LOT was horrible! No snacks no drinks, not even water on a 2hour flight! Shame on you! I had my wedding gown with me and I asked one of the crew members to put it in one of the closets design for this. And in a broken English she told me 'ya there is a problem' and she showed me the closet, it was full with the crew luggage :( We ended up laying the gown on one seat that was empty! When we arrived at our destination and picked up our luggage we noticed that they broke one of the wheels. Overall very ugly experience with LOT!!!"
Pro: "Smooth and easy boarding and deplaning"
Contra: "Nothing, short flight"
Contra: "Food was terrible"
Contra: "Free drinks please"
Pro: "Crew were really helpful and it was great as we travelled with infant."
Contra: "Nothing really to complain. Perhaps the only negative thing is that the plane was a little small."
Pro: "Boarding was relatively quick"
Contra: "After the first hour when food/drinks were handed out, the cabin crew (Economy) seemed to disappear entirely to the back of the plane and spend the rest of the flight chatting with each other until the final meal just before landing. I don't expect champagne service in Economy but the flight attendants could have been more proactive in walking down the aisles occasionally rather than just when handing out meals. If you needed a drink the best option was to head to the back of the plane and pour it yourself. In fact, most of the passengers did precisely this!"
Contra: "If food, including WATER, is not free but paid, it needs to be super clear on the order. If you want to add luggage, but can't do it through the web, and when you call you find that there's a discount if you do it more than 24 hours before, that's lame."
Pro: "The flight was great, good leg room, comfortable seats, pleasant crew"
Contra: "all good"
Pro: "The 787 Dreamliner was nice, and the business class seats are roomy. And the ticket was priced right!"
Contra: "They lost my luggage in the outbound direction and no-one appeared to care. When I called the number that they provided frequently no-one answered. Even when I finally got through, no-one could provide me ANY information as to the whereabouts of my bag. It finally showed up on the last day of my stay, but it was delivered to another hotel (which I only figured out after about 10 phone calls). Also, they offer perhaps the worst in-flight video selection I have ever seen."
Pro: "Wide, comfy seats, nice crew, good food"
Contra: "Poor selection of movies"
Pro: "Boarding was very efficient"
Contra: "There is basically no room for passengers left on those airplanes, it's a disgrace. The food is a joke."
Contra: "Food could have been better than just sugar wafers."
Pro: "took off and landed on time"