Economy seating is miserable and you are treated like "untouchables"
Pro: "They hand out wine like it's candy"
Contra: "Also, they hand out wine like it's candy - be careful!"
Pro: "La atención de la tripulación es la mejor que he visto. El servicio de alimentación es muy bueno."
Pro: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Pro: "Crew excellent"
Contra: "Need to invent seat u can lay flat in"
Pro: "Same as other answe"
Pro: "Very professional crew"
Contra: "Entreteiment on bord"
Contra: "Same as previous"
Contra: "My luggage did not make it"
Pro: "Crew was great! Food was good! Boarding was fast and organized!"
Pro: "Some how i ended up in the "small child zone", The crew was very kind and moved me to another aisle seal towards the front of the plane. Crew would come by with liquids quit often, The food was very good quality. huge selection of entertainment options."
Contra: "A very long wait for luggage, That may have been the fault of the airport."
Pro: "very good on-board service , good LH crew while checking in i got an upgrade to premium economy very good food ....quite surprised easy check-in , no problem with suitcase that was a bit overweight"
Contra: "arriving in toronto , arrival gate at pearson was blocked by another plane ...so despite being a few minutes early , arrival at the terminal was finally 20min later than scheduled"
Pro: "Crew and flight and service were fine"
Contra: "Economy seats are cramped"
Pro: "Food was great and the staff were even better. We were served lunch and dinner. I watched at least 4 movies. The staff provided great snacks and wonderful company. Great flight."
Pro: "Sandwiches seeved"
Contra: "Plane was 1/2 hr late due to computer issues"
Pro: "Excellent service and food"
Pro: "Friendly crew. Sufficient beverage and food service."
Contra: "For an international flight on Lufthansa, the 747-8 seats pale in comparison to the A380 seats. Thinner and less comfortable. Seats and armrests were dirty, did not look like they had been cleaned in a very long time."
Pro: "Was not allowed on flight"
Contra: "When I missed the connection from the first leg of my flight and purchased the ticket from that leg to finish my itinerary, Lufthansa cancelled ALL of my return tickets. Both Lufthansa and my travel agency pointed the finger at the other and I had to purchase another $1000 ticket to get home. There was no cancellation emails or any notification. I didn’t know my tixkets were cancelled until I was trying to check in. Worst experience ever!!"
Pro: "Same nice crew"
Contra: "My luggage destroied"
Contra: "Boarding and departure was late."
Pro: "Flight Crew was very nice and helping in general. Flight was very in time and comfortable on both segments."
Contra: "Ground crew at Frankfurt was felt to be discriminatory in behaviour and we had to walk to next departing gate after waiting for our wheelchair."
Pro: "The service was excellent along with the flight being very comfortable."
Contra: "A little more options in entertainment in the hindi language would be much better for people who do not like to watch English entertainment. Along with that free wifi would be kind of good to have for people who need to work on the flight or check out important emails."
Pro: "we received business economy from IAD to FRA"
Contra: "we didnt receive business economy from FRA to IAD"
Contra: "More food favorites"
Pro: "Where is my bag"
Contra: "Where is my bag"
Pro: "Easy flight and on time"
Pro: "Lufthansa always impresses with good food featuring more local ingredients (sauerkraut and mache when leaving Europe), loads of in-flight entertainment included in the ticket price and a very speedy boarding process, even when dealing with United States security requirements. I always like beer and wine being offered at meals as part of the flight price, as well as the aperitif option too."
Contra: "There were a few flight crew this time that disappointed by being less than professional and less than present, knocking serving carts into chairs, being curt in their service and less polite than usual. I noticed two flight attendants in particular this time when normally the entire flight crew is very professional, courteous and timely. Flight was also late leaving Munich (computer issues) which made connecting flights in Denver difficult."
Pro: "Darned site more comfortable than the first leg of the journey."
Contra: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"
Contra: "I was surprised that flight attendant ask to close the bins that flight will not be delayed."
Pro: "I think this airline is a very good airline, but this flight was shorter so it didn't have all of the perks of the longer ones that it usually has."
Contra: "In Lisbon we had to be bused out to the airplane to board, so it was a long process."
Pro: "Able to start viewing entertainment while waiting for boarding and after landing."
Pro: "More leg room than the A330-300 we took to fly from Charlotte to Munich."
Contra: "The ground crew. One young employee checking the boarding passes in Munich was rude and condescending."
Pro: "Quality of service, personable flight attendants, comfortable seats, decent food quality."
Contra: "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."
Contra: "My entertainment screen did not work even after being reset twice. And the flight was too full to move."
Pro: "The flight left late and arrived late. I had ordered a wheelchair, for me. At the gate there were two of them for about 20 people. The people (personell) Spoke amost no English and only poor German. I was told to WALK, because no chair was avaailable or would arrive in due time. ABSOLUTE CHAOS: The 45 minutes delay at landing did not enhance things -- missed my connecting train. Dr, W. Hartwig"
Pro: "This was a short flight with only a snack and no entertainment like the onboard movie selections on the longer flight."
Contra: "Seat changes were made after the fact. Seats are very small for such a large plane. I would not fly Lufthansa again."
Pro: "The food, the crew, the cleanness"
Pro: "Short trip, but nice crew."
Contra: "You lost my luggage"
Pro: "Just much more professional than US carriers... Also much more leg room in economy class then most US carriers"
Contra: "Baby cry all the way."
Pro: "I will always try to fly Lufthansa in Europe from now on. You have courteous and capable employees and all of your systems are set up to be intuitive and straightforward."
Pro: "Crew was nice, doing the best they could under the circumstances."
Contra: "Awful food, small seats. Exactly same as economy."
Pro: "Despite the tight connection we made the flight to barcelona, a special work around bus was used - very effective."
Contra: "Flight was delayed in take off due to weather and arrived late making connection to barcelona tight. Audio visual system on flight was poorly responsive"
Pro: "the boarding went very smoothly. We arrived at our destination on time."
Contra: "I felt quite thirsty and didn't get anything to drink on the short flight. Most of the flight I slept so I'm not sure if I just missed the serving of a drink. I almost was not able to fit our carry on luggage since it only fit in the center bins which were almost all full. There was no entertainment system."
Pro: "The attendant who did help was fantastic! The ride was smooth."
Contra: "My 12 year-old had a screen that was not working and finally we got an attendant to help us out. But until then, I had attendants who were telling us to try things and then they'd leave and not come back to check up and follow through, which left us constantly trying to find someone...one time our call light was on for 20 minutes before anyone attended to us. In addition, the bathrooms were very dirty. The breakfast was a really bad muffin that I couldn't eat."
Pro: "Entertainment system very good ; crew very professional"
Contra: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "Crew was amazing and helpful."
Pro: "The crew was amazing. They answered to my requests politely and helpfully"
Contra: "Some of the plates/tables are not rigid/straight horizontal. Should be checked and readjusted"
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "Nothing. The plane was not clean, seats were awful, the crew was noit happy to be working that day"
Contra: "The Bucharest Airport is like an overcrowded cattle barn with 10,00 cows. It was a wild zoo. No real lines - just push your way in. The baggage drop was like a comedy skit - it you use this airport be prepared for chaos, not many signs and procedures that were old in 1890."
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Pro: "It was nice"
Contra: "more movies to be purposed ))"
Pro: "It was fast and on time"
Contra: "mmmm food ))"
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Pro: "The boarding process was not clear. I was not able to add luggage during check in and it said it was included for one piece up to 23 kg. Though my bag fit those requirements I was forced to wait in a separate line and pay 50’euro. The lines were wrapped around and not clearly marked for each flight."
Contra: "Check in process both online and at the airport. The seats on the aircraft."
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Contra: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
Pro: "as if we were at the beginning of aviation"
Pro: "The whole process was very enjoyable in the flight was really nice I loved it"
Contra: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"
Pro: "Boarding too early and then sitting on the plane."
Pro: "Very nice price"
Contra: "Delay in flight, delay in lagguage delivery"
Contra: "Not enougth time after checkin"
Contra: "The airline lost my checked bag"
Contra: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Contra: "1h and 30 minutes late"
Pro: "Boarding was good, flight and landing"
Contra: "Had to go through security check in Istanbul"
Contra: "no entertainment"
Pro: "Quick and easy"
Contra: "No food option without meat"
Pro: "Comfy seats"
Contra: "Both flights were on time!!! Comfy economy seats"
Pro: "Good communication with crew..."
Contra: "They only serve pork meat that was not good"
Pro: "Boardibg was on time and the stuff was very nice"
Contra: "I didn like the food."
Contra: "Flight was late and I almost missed my connection to Tel Aviv plane."
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "Everything was excellent"
Contra: "The stuff was outstanding"
Pro: "Very nice crew; short flight 60', 2 mini croissants and two cookies, really good coffee; easy check in; easy baggage control; people ready to help."
Pro: "On time,very frindly attendants q"
Pro: "All 4 flight attendants were smiling and very courteous ...:-)"
Contra: "Such a short flight"
Pro: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."
Pro: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
Contra: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
Contra: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."
Contra: "The check in counters didn't even open till 1.5 hours before the flight took off. The whole, show up 2.5 hours earlier than departure is a waste."
Pro: "The flight was on-time. The plane was clean. It is a red-eye flight so I don't particularly remember anything else!"
Contra: "They should abolish passport control. Ridiculous!"
Pro: "The flight was on time and got us where we needed to go."
Contra: "My husband's seat had little cushioning, so that was uncomfortable. The food was so-so, but at least we were given some. I don't know about entertainment as we didn't use any. I also don't think you give boarding and flight instructions in English as well as the native language, but not being able to understand the instructions has been an issue on many planes we have taken recently."
Pro: "The food was great! Did not expect to be fed on this flight, so it was a plus. Staff friendly, accommodating. A very comfortable trip."
Contra: "The plane was delayed almost an hour, and we were not even told why until on the plane."
Pro: "Great price, no bag fee, nice crew, comfy ride"
Contra: "Mediocre food, no entertainment"
Pro: "safety fly"
Contra: "seats were too small, food looks not well"
Contra: "old plan, dirty. food was terrible"
Contra: "I always check in in advance and I did this time as well. However, Tarom website did not offer the option for a vegetarian meal while I checked in. I tried again at the counter and was told I need to call 48 hours in advance for a vegetarian meal. I did not find this information on their website nor does it make sense to me that a vegetarian meal should be so hard to get. They should improve this. I had nothing to eat on the flight :-("
Pro: "The sandwich was yummy."
Contra: "Everything was fine"
The pilot announced incorrect numbers for emergency exits. The plane model had changed and he was reading from out of date script
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "Staff were kind entertaining and friendly"
Contra: "Boarding was a bit long"
Contra: "Could not checkin on website for 2 days We were charged 60 Euros late checkin fee at airport."
Contra: "The crew can be nicer"
Pro: "The flight was smooth."
Contra: "Seats very hard and uncomfortable. No food or water provided unless paid for. No entertainment onboard, not even a magazine."
Pro: "Value for money"
Contra: "Flight was delayed and when we got to our destination there were no staff present to disembark the aircraft so we were further delayed."
Pro: "boarded the plane to find it looking like there had been a kids party. food all over the seats and floors, rubbish under the seats. pilot was barely competent making a harsh fumbling landing"
Contra: "disgusting plane"
Pro: "Priority boarding and luggage storage."
Contra: "The crew had no control over rowdy/drunk passengers. A shame as young children present. Not one request to calm down and refrain from shouting and swearing. Very uncomfortable and intimidating flight. Will not fly Ryanair again"
Pro: "While the movies choices were limited and the quality not that great, the price was not large either."
Contra: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Contra: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."
Pro: "They denied the me boarding,I want my money back"
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Contra: "I was charged an extra $141 because I did not check in on time. When you’re traveling the internet is not available at all time. I’m very disappointed with the service."
Pro: "The crew was very warm and the seats had great room."
Contra: "There was no entertainment."
Pro: "Airport was convenient for our visit"
Contra: "Flight was delayed and uncomfortable"
Contra: "Flight was an hour late and they changed the gat 3 times. Boarding took a long time and was like a cattle call."
Pro: "Very efficient."
Contra: "Long line; small seats."
Pro: "Nothing. Worst travel delay of my life. How about brokering a partial refund for the EXTREME inconvenience that ruined the first 24 hours of my vacation and cost me a bunch of extra money as a result?"
Contra: "The flight was supposed to take off at 1555 hours and didn't take off until 0030 after midnight. Crazy!"
Pro: "Nothing. I would never fly this airline again."
Contra: "You literally can’t bring any baggage on the flight even thought they say you’re okay to bring a personal item and a carry-on."
Pro: "I like checking the carry on bag"
Contra: "I paid twice for 1 bag"
Contra: "Paid for priority boarding, first on the bus, not on the plane. Delayed 2 hours, and 3 gate changes."
Pro: "Comfy seats and good legroom, great cabin staff. Good special assistance much appreciated."
Contra: "Flight delay but quality of service made up for it."
Contra: "The flight was one hour late"
Contra: "There was a 50 minute delay and they kept us outside in the rain and wind fir half an hour"
Contra: "Not much extra leg room and one attempted rammed the trolley into my foot trapping my toe against the wall and the didn't even respond to me shouting out in pain"
Pro: "Crew were good and the pilot got us there very quickly."
Contra: "Total carnage at stansted. No queues. Priority boarding a waste of time and money. Delayed over an hour. The plane turnaround was so quick the toilet hadn't been cleaned. Not hand towels. Blood stained toilet tissues all over the floor. Utterly disgusting."
Contra: "Very slow to board, had to walk across tarmac, thin plastic seats that don't recline"
Pro: "we are very unhanpy with this airline .cheap no good thing!"
Contra: "they cannot charge too hight bags fee for internantional guest! zhis is pitfall to us!"
Pro: "Flight was mostly on time, not bad after a security incident at Marseilles Airport"
Contra: "This was really cattle class. We were herded onto the plane, held in tiny pens, and herded off. But it was cheap."
Contra: "My American friend and myself were flying Rome to Palermo. The boarding line was chaotic without any sense of order. The attendant had my friend and I make sure our baggage fit into their container, along with others. An Italian man who's bag was clearly wider, was let through free of charge. They asked my friend if she was Italian and when she responded in English they said she needed to pay the 55 Euro fee. The only other people who paid besides my friend and I was a family of four from England even though it was clear that other larger bags were let in. Save your frustrations and pay extra for a more professional flight!"
Pro: "Timely departure/arrival Seats and space"
Contra: "Boarding Bag to be delivered to crew while boarding. Sometimes one plans to travel with just hand baggage to meet connection flights. This should be respected!"
Contra: "Annoying staff selling items every 20 minutes. Cabin lights on the whole time during a 9:30-12am flight. No rest quite annoying!"
Pro: "Very friendly and helpful people. We enjoyed our flight and really appreciated all the help to board and depart the flight. Would recommend your airlines to anyone."
Pro: "Efficient, timely boarding,smooth flight."
Contra: "Nickel and dime you to death with charges. You pay extra for EVERYTHING! Also barely did any directions in English. Since it was an Irish airline I thought they would speak English on board and at gates much like Lufthansa does German. Thus no understanding of how to even purchase food or beverage on flight. Not many options to Sicily tho so you are at their mercy."
Contra: "We waited for an hour on the tarmac. It's critical that if other passengers aren't on time we close the doors and go so we leave on states time. Otherwise we miss it as we did and had to wait an hour. I realise my flight was cheap however timings are global whether no frills or not!"
Contra: "No information from either Kayak or Ryan that I needed to finds a way to print my own boarding pass or face a $50 fee. Absurd!"
Pro: "Was not able to fill out this survey on my IPAD, but I would have given it a great rating."
Pro: "Left and arrived on time; seats were bigger than expected for basic economy though not equal to "extra" level on longer flights."
Contra: "Constant sell-sell-sell announcements, pushing everything from food/beverages (nothing complimentary) to raffle tickets. We were required to surrender a bag at boarding because cabin baggage was overbooked, but most people took theirs on anyway. While we followed the rules, we paid the penalty of having to wait for the bag to be retrieved. It cost nothing but time, fortunately. But the bag surrender before the flight was not convenient or easy to monitor. Also agree with the other reviewer that online checkin is required to avoid a fee. And the requirement for non-EU persons to have a PRINTED boarding pass was a pain. Luckily, our hotel agreed to do this for us, but many travelers don't have the option."
Pro: "on time, friendly crew, well organized"
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Contra: "We were surprised and disappointed that we had to pay 150 euros because we hadn't had boarding passes. We didn't know this. 150 seems like an awful lot, also the girl behind the desk telling us was very rude......"
Pro: "The team was nice."
Contra: "DELAY on this route is very normal appearance."
Pro: "Crew friendly and efficient."
Contra: "Seats uncomfortable, did not recline, we're hard. No snack or beverage service. No audio entertainment."
Pro: "We got to Palermo so I am thankful for the pilots."
Contra: "1. We were not allowed to take our carry- on luggage on because it was said to be too bit; however other people in our section carried on bags of the same size. 2. We were put on a bus but then kept in it for at least ten minutes before we were taken to the plane. 3. The seats were uncomfortable. E plane left 18 minutes late because the boarding was handled so poorly."
Contra: "I enjoy everything."