Everything was excellent during the whole process from start to end. We will definitely travel Lufthansa again.
Contra: "With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals"
Contra: "Orderly sitting of economy class passengers"
Pro: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Contra: "Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery."
Pro: "I was amazed how comfortable we were in economy. Pillows, Blankets that felt like cotton. I would fly Lufthansa over an american carrier any day. We passed through the business class cabin on the way out and I can only imagine how much they were pampered!"
Contra: "Since flying in the US has become expensive and painful I was not expecting much from this flight. They exceed my expectations by so much that I cannot think of anything I would change. (Ok, my chicken was a bit over cooked but that was such a minor thing.)"
Contra: "Boarding from bus and no aero bridge"
Pro: "Crew was good. Nice meals. Good entertainment..."
Contra: "Budget seats are a little close when the person in front of you leans back, but not the end of the world."
Pro: "Comfortable seats, decent food and was left alone to sleep after a long day."
Contra: "Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail."
Pro: "Seats were good, flight attendants cordial."
Contra: "It took forever for the passengers to get on the plane and seated for us to take off so we left late. We arrived late in Munich so I had to practically run to my next flight. Thankfully was in the same terminal."
Contra: "Perdieron las maletas"
Pro: "It was cancelled and scheduled next day"
Pro: "Lufthansa hands down is the best airline I have ever flown!"
Contra: "Hamburg to Frankfurt flight delayed did not flight to losnageles rerouted me to Toronto 8 hours extra awe full"
Pro: "Arrival on time ."
Contra: "Changing birding multiple times."
Pro: "Comfy, good food and crew"
Contra: "Very disorganized boarding"
Pro: "Short flight so no entertainment, but got a continental breakfast anyway. Good cofeee. Flight on time."
Contra: "There was no downside."
Contra: "The landing was exceptionally rough Also we were delayed one hour and then had to wait some more in hot bus until plane was ready"
Pro: "Staff tried hard to serve food"
Contra: "Very stinky person sitting in front of me and because there is no air jets to regulate had to breath 9 hours of stinky armpits Stayed 20 min on the plane or more waiting until gate would open."
Pro: "Arrived safely."
Contra: "Late departure then drove around the airport for about 30 minutes after arrival before rushing to passport control and connecting flight."
Contra: "Frankfurt Airport check lines too long. Only half of security checking stations opened. Hundreds waiting in line and the lines moved too slow. After passing the long lines of security checks, you come to passport checking stations. only 1 out of 3 available stations is manned. Again, lines too long and barely moving. Probably many missed their flights while waiting to go through passport checks. We lost almost 2 hours between security and passport checks. Airport personnel were unfriendly, they did show any care towards the hundreds that are herded like sheep in long lines. They could have eased this backlog of people by manning all their available stations but they did not. Will try not to go through this airport in the future."
Contra: "First flight was delayed too much for me to make a connecting flight to Frankfurt. Had to ask twice to be rebooked. Had to connect through Chicago O'Hare and walk for miles there. Arrived in Germany 3 hours behind schedule."
Contra: "Bathrooms rendered unusable by kids putting everything imaginable down the toilet."
Pro: "Even though the flight was delayed by a couple of hours, Kayak kept us continuously informed about where we stood. Thanks!"
Pro: "The staff and food were exceptional!"
Pro: "The crew was nice"
Contra: "The boarding process and the fees"
Contra: "LH had to switch planes at MUC due to mechanical problems on the 1st plane => flight left 3hrs late, causing me to miss connecting flight at IAD => had to switch airport to DCA and use DL to get to BNA via ATL on the next day. had to wait in line for several hrs to get rebooked - overall dismal performance by LH, my image of them is shattered"
Pro: "Smooth fast flight with good service!"
Contra: "Late taking off which happens, but they tried to make up the time in the air as much as they could on a short flight,"
Contra: "Very very long walk plus train to baggage reclaim at Munich"
Pro: "overall experience is great"
Contra: "seats would have better"
Pro: "The crew was extremely responsive, inviting, and constantly walking about the cabin to see if passengers needed juice or water. The boarding, for such a large flight, was pretty smooth."
Contra: "The small screens for entertainment need to be updated. It took mine a few minutes into the flight before I could access all of the entertainment options. Additionally, the touchscreen was very difficult to navigate, as it jumped between non-responsive and too sensitive throughout the flight. Furthermore, the headphone jack should be updated, so that passengers can use their own headphones without an adapter. The headphone audio setup at my seat did not work very well."
Pro: "Early flight, from getting on the plane to out at bag check it took less than an hour! Flight was not full so middle seats were also free."
Contra: "Nothing, great flight!"
Contra: "Entertainment system didnt work for many people on the flight"
Pro: "Had no problems. Was a comfortable flight."
Pro: "Comfortable flight, good food and service."
Contra: "Check-in is bit tedious and the kiosk didn't work properly. Flight was delayed due to some incidents but they are not airlines' fault.."
Contra: "The 1-star responses correspond to N/A. Mt flight was :30."
Pro: "Even I fly Lufthansa all the time with miles and more it makes you IT'S LIKE TOILET PAPER...VERY DISAPPOINTED...."
Pro: "The airlines gives the best flights possible."
Contra: "Delayed flight. Offered free direct tv to everyone but then came back on and said the "button" to select free tv wasn't working so never mind"
Pro: "Horrible customer service through the strike. Rebooking took four hours."
Pro: "The food, the crew, the cleanness"
Pro: "Helpful ground personnel - seems like this connection issue happens often"
Contra: "Leaving Frankfurt late....hanging around airport waiting for a rebook"
Pro: "Crews on all flights were very good."
Contra: "This is an overall review of all flights we took this time. Food served in Economy on the international flight FROM US was terrible, and just a little better on all other flights that we took this time. But i noticed that food served on international destinations FROM US on any airline is terrible in general. Space between the seats is limited, very uncomfortable even for a petite woman. Child meals are too sweet, my kids ended up eating my salads, and part of my meal, because they didn't like their food. On the flight from US, kid's meal had 3 chocolate bars on top of other sweet things, which is too much. Give kids fruit bowl instead. I will not order child meal again."
Contra: "The food was terrible, boarding was chaotic, only ten movies to choose from."
Contra: "Boarding three planes to three different destinations from the same gate is very confusing."
Contra: "Didn't happen. Missed it and got re routed thru United."
Pro: "The whole flight experience was great. Flight attendants where very helpful and cortial."
Contra: "Couldn't checkin online. Had to wait in line for over an hour."