Pro: "Good choice on the cabin crew. Reminds me of Vijay MALYA's Kingfisher calendar girls at their startup. Being naughty. Overall crew very courteous and importantly bilingual."
Contra: "Food option for Economy was a pleasant surprise, perhaps could be switched for just hot and cold beverages with a snack... a big grandma cookie... choices of indulging/ healthy/ neutral."
Contra: "When in transit in Athens to a domestic flight they now require you to go through security again...bad news if you bought a bottle if something in your departure airport"
Pro: "Food and drinks!"
Contra: "Nothing, it was great"
Pro: "Price, availability of their ticket and they deliver a good product and the flight was on time. Excellent crew"
Contra: "Overall this trip was a very good experience. I love Aegean and use them as much I can"
Contra: "Aegean is an excellent airline one of the best"
Contra: "We missed our connection because our first flight was late they wouldn’t do anything for us"
Pro: "Nice and efficient crew, clean plane and sits, sat in Exit row so quite comfortable"
Pro: "All was good- crew, logistics, food."
Contra: "Some champagne."
Pro: "Aegean Airlines improved a lot for the past six months. Food is much better and so is the attitude of certain number of crew."
Contra: "Boarding to international destinations still done with remote stands even under torrential rain."
Contra: "I wasnt accomodated for my meal preference. The cabin was old and creaked alot. I was not informed by kayak of absence of luggage allowance"
Pro: "Boarding was quick, the food was nice, all the attendants hadn’t big smiles on their faces, the pilot was experienced."
Contra: "40 mins inside the plane before departing with temperature 30 Celsius when aircondition not functional"
Pro: "The upgrade to business class was cheap. The air crew was friendly. I enjoyed the experience with the exception of my suitcase getting broken."
Contra: "The airline broke my suitcase and when I landed there was no one to talk to as the desk was closed since it was 230AM"
Contra: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
Pro: "Cheerful crew, nice snack with beer or wine, clean bathroom"
Contra: "No inflight entertainment, but for 90 minute flight, I didn’t need it."
Pro: "Service was excellent, planes left on time and arrived on time or early."
Contra: "Absolutely worst leg room of any airlines I have ever been on. My knees were jammed against the seat in front of me. It was the most uncomfortable I have ever been on a commercial airplane. Had it not been for this I would have given the airline an excellent review."
Pro: "Although they were at the right size snd weight. I was skipped dinner."
Pro: "Very nice crew, had trouble with boarding"
Contra: "Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help"
Contra: "The food was all meat and I am a vegetarian"
Contra: "We paid 70 Euro in the airport for a small suitcase. we felt robbed because we had no informations about charges of suitcases. If we knew about this we would not carry with us any suitcase. The seats were very tight and no comfortable. No entertainment at all."
Pro: "Friendly staff Delicious food Comfy seat Timely breakfast served quickly"
Contra: "Had to put my carry on luggage far from my seat since there were too many people with carry on"
Contra: "The fact that my flight was cancelled minutes before boarding and we had to find another flight which makes us 6 hours late at our final destination and we had to forfeit our plans for the afternoon."
Pro: "Great flight great price"
Pro: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Contra: "Food could be a bit better."
Contra: "I wasn't aware I was supposed to pay for my luggage"
Pro: "Once we landed in Athens, knowing that our next flight would be taking off in 5 minutes, we thought ther was no way that we'd make it. Instead, they had someone waiting for us when we got off of the flight and someone to run all 11 of us through the airport to the plane. Aegean held the flight because they knew 11 people from the Santorini flight were coming."
Contra: "Once on the plane, we ended up sitting there for another 30 minutes, even though it was already 20 minutes late waiting for us. When I asked the stewardess whether that meant that our bags were going to make the flight she said she'd have to check. She never came back. I then asked a second girl and she said that she'd have to check and she never came back. I finally asked again before landing and she supposedly went and asked someone and came back and said yes they made it. Got to baggage claim - no bags. We had another flight to catch back to the states, so we didn't have time to figure out the situation. We spent the next three days frantically calling Aegean, to no avail. Their customer service either wouldn't answer or would tell us to call London Heathrow lost and found, who wouldn't answer. Eventually, Delta found our bags and had to work with Lufthansa and their own boots on the ground at LHR to find the bags and get them back to us."
Contra: "As something that seems to happen pretty much constantly with Aegean... the plane arrived late and was delayed... which also in turn caused me to miss my scheduled bus to Jerusalem... but... what can you do... not everything is in our control unfortunately... I hope one day that the airline will organise itself and get things running a bit more smoothly.... Also... there was a meal on the flight but not option was given to those who are vegetarians to request a special meal at time of booking or later on while managing the booking... this was a bit unfair in my mind that my only option was a pasta and meat sauce meal so I did not get to eat... also... within my Star Alliance menber account I am listed as a vegetarian meal... so it should have been automatic just as it is on Swiss, Lufthansa, Etc... when I fly with them."
Contra: "Delay 1 hour and 20 minutes at departure"
Contra: "parked nesr chute but used buses to take us to the terminal"
Pro: "Crew was friendly."
Contra: "I only had a 45 minute flight so it's hard to really judge anything but it wasn't a bad experience. Overall Neutral feeling."
Contra: "Not serve my food things I am asleep .Not all announcement in English"
Pro: "I love airlines where you can drink wine with your food."
Contra: "Everything was good."
Pro: "Personnel were great"
Pro: "Very nice stff... easy customs, and we liked the plane for a short flight."
Pro: "Amazing service from check in to onboard. Would definitely fly again."
Pro: "Checkin and boarding was fast. Short flight; only one and a half hours."
Contra: "Food was minimal."
Contra: "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."
Contra: "They charge me on my two flight about 100 euros for my bags that's the worst , never had that and this is my first and last time I used them"
Contra: "Overall very disorganized."
Pro: "LHR-ATH was all excellent. Good boarding, seats and service."
Contra: "I was not able to use this reservation and when I contacted Aegean, they would not refund any portion of the ticket nor give me credit. Therefore, I cannot recommend the airline nor will I ever fly them."
Pro: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Pro: "Great service ,very fast"
Contra: "at the return ther was a missunderatandig regarding the availibility at the flight"
Pro: "Aegean is an amazing airline that takes you back To flying in the 90's the right way. It hold their staff to be poised and very elegant. The crew staff is friendly and welcoming. From great dinners to delicious snacks its the little details that captivated me and really took me back when flying was luxurious! I would recommend Aegean as a first choice for flying."
Contra: "Had to pay for checking one bag, seats were a little unconfortable"
Le repas est casiment vide
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Pro: "It was a decent train ride."
Contra: "Stating it’s a train from the beginning and not having to go from one train station to another."
Contra: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Pro: "The rest area"
Contra: "The airport was cold and it should be warmer"
Contra: "Staff Curtsy and overall gestures!!"
Pro: "The crew was great"
Contra: "1-2 +cms leg space"
Contra: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Contra: "Only a steward that did not help us with luggage when neede..."
Contra: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Pro: "The bread was fresh and food better than other times"
Contra: "Crew is always aggressive and unfriendly"
Pro: "The crew was excellent and surprisingly the seats were comfortable."
Contra: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Pro: "It was very comfortable and pleasant."
Contra: "Could be a little better the service, the dinner was late"
Contra: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Pro: "Great crew and prompt boarding."
Contra: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Pro: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Pro: "great food, entertainment and seat comfort"
Pro: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Pro: "Crew was friendly and attentive but hard to understand"
Contra: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Contra: "They lost my luggage :("
Pro: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Contra: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Pro: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Contra: "Slight issue with headphone connection, was not the only passenger."
Pro: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Contra: "I just expected better toilet bag for business but what was given out was just basic."
Contra: "Plane left more than 40 minutes late with no explanation or apology."
Contra: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Pro: "I like fly attendant who served us meal"
Contra: "I didn’t like that space between each seat is small"
Contra: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Contra: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Pro: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Contra: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Pro: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Pro: "What’s not to like!"
Pro: "The crew was very nice and helpful."
Contra: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Pro: "Getting there on time despite delay"
Contra: "entertainment had very old media and no recent additions. Crew was not very organized"
Pro: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Contra: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pro: "Great food, pleasant crew."
Contra: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Pro: "The service and food were excellent plane was clean."
Contra: "No entertainment system"
Pro: "Cabin Crew and food selections were top notch"
Contra: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Contra: "Meal choice missing kosher non-gluten combination."
Pro: "Our flight attendant and fnally making it home!"
Contra: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."
Pro: "The flight was good overall. Friendly crew good attention."
Contra: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."
Pro: "A short flight but attendants served us a snack and water with a smile."
Contra: "No business class"
Pro: "Panamá airport is a disaster, unorganized and dirty"
Contra: "Panamá airport"
Pro: "cookies were great"
Contra: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Pro: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Contra: "Business class seats hard. Did not flatten out for sleep."
Contra: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Good budget airline, comfortable seats and pleasant crew
The crew was efficient and welcoming. Boarding was a bit messy, some delay in the cleaning, it seems. All the rest was accordingly the flight tipology.
Pro: "Seat was very comfortable. Crew was excellent"
Contra: "The warm sandwich with the snack was just OK; rest of food was pretty good"
Pro: "The plane left and arrived on time."
Contra: "The seats were just okay, not comfortable. No snacks or drinks were complimentary."
Contra: "It was so late and we were not told anything!!!"
Contra: "Paid for high speed WiFi Could not even check my mails"
Pro: "Easy boarding"
Contra: "Leaving on time"
Pro: "It was efficient"
Contra: "More comfortable"
Contra: "I missed my connection in Dusseldorf because none of the 12passport gates worked. Two border agents tried to handle the crowd, but I arrived at the gate 1 minute after flight close. Neither the agents at the gate nor at the transfer desk were willing to help me get to Manchester. Never fly EW again."
Contra: "The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water."
Pro: "The crew was fine and boarding was efficient."
Contra: "We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00."
Pro: "Smooth experience, no problem."
Pro: "The crew was welcoming and friendly. The choice of movies was awesome."
Contra: "The seat i was in had many stains on it and there was garbage under my seat. Someone needs to clean better... Also, need to look at passengers more closely as at least 2 still had cell phones on at take off"
Contra: "Riding a packed bus to the plane was awful."
Pro: "Crew was very friendly!"
Contra: "The plane smelled terrible - almost like one of the toilets had backed up."
Pro: "Very fast check in. No problems"
Contra: "More legroom. And not having to pay for a simple glass of water."
Pro: "I am still in one piece after flying."
Contra: "The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.)."
Contra: "Everything, flight was super late, no explanation whatsoever,"
Pro: "Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful."
Pro: "Good view with the high winged propeller plane"
Contra: "Small overhead storage"
Pro: "Quick efficient boarding - on time."
Contra: "Not terribly comfortable seats but for short haul flights, just fine."
Contra: "Too late and not too much Information about that"
Contra: "The flight was delayed and we could not check in online from home."
Pro: "Not much really except Wi-fi which is pricey though."
Contra: "Delayed with no information. Boarding bit chaotic and once on board no food left to buy as everything has been sold out. Despite me being in row 1 and the first customer to be served. Plane arrived at low cost Barcelona terminal and we had to wait quite long for our luggage. Eurowings race to the bottom."
Contra: "We were a little delayed"
Pro: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, frequent beverage and snack offerings, and a nice selection of entertainment at the seat."
Contra: "Vegetarian hot meal option was a little strange, but not terrible."
Contra: "I did not board, because another flight delay caused me to miss this flight."
Pro: "The two staff I randomly meet and ask for questions"
Contra: "Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight."
Pro: "Check in was easy and they answered my questions about a connecting flight, bags are relatively cheap to check in, and pilot made sure we were able to get to our connecting flight."
Contra: "Nothing really, just a typical budget flight."
Contra: "Das ist nicht das erste Mal dass ein Eurowingsflug verspätet ist. (Verspätung von einer Stunde!)"
Pro: "legroom was ok but i paid for it"
Contra: "i somehow ended up having paid for a "meal" onboard, which consisted of half a sandwich (don't know why they thought mayonnaise went with cheddar), half a cup of coffee and a carton of water. Apparently that cost me 10 euros and it was something i should have unticked when reserving my seat. the flight was also delayed an hour with minimal apology."
Pro: "We arrived in Zagreb 10min early"
Contra: "I could not check in online the evening prior as there were no more standard seats to select, and therefore could not purchase an extra check-in bag with online prices. I called Eurowings and they advised to just go to the airport and check-in. Was forced to pay a much higher price at the check-in counter at the airport. Either the online system has been set up to rip off the consumer or this is a farce."
Contra: "I wasn’t offered any refreshments despite having pre-paid for it, onboard Wifi and entertainment did not work, cabin crew were no polite"
Contra: "- the staff member who was boarding patients at Glasgow airport (although not on the flight itself) was very rude and impatient. she seemed to be having a bad day - the light was delayed by approximately 45 mins"
Contra: "Paid 18 pound extra for extra legroom and a snack but when asked the airhostess she said we didnt pay for one"
Pro: "There was a slight delay, but the flight was easy and comfortable...enjoyable!"
Pro: "Efficient and reasonably comfortable."
Contra: "The drinks are absurdly overpriced. And I don't mean the alcoholic ones."
Contra: "Plane was delayed, nobody even mentioned it was delayed and said they r sorry"
Pro: "Eurowings employees overall were friendly, helpful and polite. Language was not much of a barrier. Seats were fairly comfortable for their size. Boarding was smooth and efficient. Information given in-flight was nice. I loved the electronic flight path information available on the entertainment console. We did not purchase the entertainment, but it looked like selections were adequate."
Contra: "Food menu was not accurate. Items listed not available. Food prices were too high. $15 Euro for a reheated fish dinner and small beverage is ridiculous. Carry on bags were weighed. Very difficult to meet carryon weight when carrying necessary electronics and chargers along with prescriptions and the recommended change of clothes. Made the trip stressful. I am used to meeting carryon SIZE requirements but the weight requirement was extremely irritating and unexpected. I would not have been able to do a one bag carryon of my clothing with the weight restrictions. It essentially forces a passenger to check their bag ($65 minimum)."
Pro: "Prices of food items was reasonable"
Contra: "Flight was delayed by an hour . The aircraft had to be refuelled and we were asked to remove our seat belts and wait for an hour. Ae Service was horrible. The passengers who paid extra for snacks with the ticket were served first and even after I said my ears were hurting and I needed something sweet to chew on (I was going to buy something to eat anyway) I wasn't served till roughly 75 minutes into the flight. The crew was inconsiderate towards passengers who bought economy seats and was focusing only on passengers who paid extra for seats and snacks. If that's the case then they should stop serving other customers anyway and tell us beforehand so that we can arrange our own food/drinks from the airport lounge"
Contra: "The flight was delayed over and over and finally cancelled. We had to go out to the ticket counter to rebook. That meant clearing customs and then going back thru security again. A real Hassel!!! I think any other airline would have rebooked people in the terminal!!!"
Pro: "They rebooked me to a new airline to get to my destination."
Contra: "Multiple gate changes then flight was delayed 10mins, 40mins, then for an hour. No attendant ever came to the gate until the last minute. I had to be rebooked on a different airline."
Pro: "I honestly can't think of one thing. At the end of the flight we made our destination."
Contra: "Seats are so small. The attendants were so awful. Upgrade to economy comfort. Just do it. Don't even blink at the cost. Best money I ever spent for return flight."
Pro: "With this being my first flight to and from Europe from the USA I found the airline, overall, very comfortable and run by a friendly staff. The on flight meals and drinks were delicious and the entertainment selection was much larger than I expected. I hope to use this airline company again in the future."