Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
The Lufthansa flights were great, but the booking process was horrible. They (Lufthansa) rescheduled my flight booking (with no explanation as to why), The new itinerary did not allow a long enough layover. So when the first leg was late I missed my next flight. They automatically rescheduled it, but tried to send me to a different destination. Told me that was OK because it was not far away. I had to insist on the original destination. The Lufthansa online check in process was terrible to navigate Your Priceline web site was unable to find my reservation when I clicked on "My tours". When I called for help, she found my reservation, but told me there was no way to add it to "My tours". What use is signing up for an account if it doesn't work?
The flight was canceled for no reason and never heard from them. Luckily Germany has an excellent train system to get us to Frankfort.
I would recommend for others
Contra: "Food, entertainment program, pillows and blankets would have been nice,"
Pro: "Amazing crew and service! They are the best!!"
Contra: "Amazing crew and service! They are the best!!"
Pro: "Flight was canceled. No crew... Alternative: Eurowings via Newark. And then United to Detroit. A totally wasted day..."
Pro: "Good crew, comfort and timing"
Contra: "I got what I expected"
Contra: "Crew was young and did a good job but I got the feeling they were working their way to their own vacation at the destination."
Contra: "The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down."
Pro: "I received a message that flight was cancelled at time of check in On my trip to Munich from Larnaka my flight was delayed and lost my flight to Dusseldorf So this trip was very bad thanks to I received a message that flight was cancelled at time of check in On my trip to Munich from Larnaka my flight was delayed and lost my flight to Dusseldorf So this trip was very bad thanks to Lufthansa"
Contra: "I received a message that flight was cancelled at time of check in On my trip to Munich from Larnaka my flight was delayed and lost my flight to Dusseldorf So this trip was very bad thanks to Lufthansa"
Contra: "Bought the premium economy on Lufthansa, but ended up on Eurowings. Food same as Economy, 1/2 the entertainment choices. Definitely not worth the money."
Contra: "Lufthansa flight from Florence to Frankfurt was 45 mins late, so a large group of passengers had 30 mins to transfer from plane to bus to terminal to security to gate on other side of airport. They offered no assistance other than to say run, which we did the whole way. When we reached the gate less than 5 minutes after scheduled takeoff they said flight was closed and next flight was 18 hours later. Not one passenger successfully made the transfer. It took over 2 hours to get hotel and food vouchers, and we were forced to stay in airport Holiday Inn with now sweaty clothes and no luggage. Everyone was furious, and the entire incident could have been easily avoided in many ways, including by delaying the flight 5 mins or by providing passenger transportation at any point in the 30 minute transfer from the Lufthansa A arrival gate and the Lufthansa Z departure gate."
Contra: "A little older aircraft and seat was very warned"
Pro: "The crew was great. A woman in front of us had a seizure mid-flight and the crew handled it professionally with great care. They were very friendly and helpful"
Contra: "The lines when we arrived at the airport were very long. Had to wait over an hour to check in. Seemed like more people should have been working the counter. I missed my connection on the flight over to Europe."
Pro: "Clean, modern plane"
Contra: "Flight was 40min late, which can happen. Caused me to miss my connecting flight and all three employees from Lufthansa I dealt with had a total ‘I really don’t care attitude ‘"
Pro: "Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her."
Contra: "The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help."
Contra: "The flight did not take off from Dusseldorf until AFTER we were scheduled to arrive in Frankfurt. There were no updates from the flight crew on the delay or on our connecting flight."
Pro: "Staff was very courteous. Food was pretty ok and drinks were available during whole flight. Lufthansa is a good airline"
Contra: "I was waiting over 1 hr for my l"
Pro: "on time Family Check in"
Pro: "I like everything about Lufthansa- the professionalism of its flight attendants, the food (yes!), the inflight entertainment options. I'll even lengthen my flight so that I can take Lufthansa on the longest leg."
Contra: "Actually, nothing!"
Pro: "The plane was cleaner that most other ones and the seating configuration made it easy to get comfortable during the flight."
Contra: "The flight was delayed with no explanation or announcement as to why. The flight attendants only passed the beverage cart or served water when serving the meals during the 9-hour flight. At no other time did they check to see if the passengers wanted a beverage."
Pro: "It’s amazing. Fast and comfortable."
Pro: "Excellent aircraft Very nice crew"
Pro: "The crew was very friendly an apologetic for the delay. We had more space on the 1h inner-German connection flight than on our 7h international overnight flight with Lufthansa."
Contra: "Flight departed Duesseldorf an hour late and waited ont he ground in Munich for another 10 minutes before the gateway was connected. Not a problem for us since we were at our final destination but clearly a frustration for many of our fellow passengers. The cereal bar was a nutritional disaster and the the artifical fruit taste was simply awful. Tastes as if LH gets paid for distributing it."
Contra: "Bus shuttle to plane"
Pro: "Its easy to switch planes. If u have connecting flight . Good entertainment. Good crew"
Contra: "The food is horrble and leg space"
Pro: "I Luz Myriam will give to Lufthansa 10 qualification!!! in Overall, Boarding, Crew, Food , Entertainment, but 8 about Confort"
Contra: "Just the air conditions was too cold I asked the attendant if can warm my place a little, but she told me the other passenger are warm, she doesn't take care about me, NOT COOL!!"
Pro: "The crew was nice Checking was quick and painless Entertainment had a limited options but good"
Contra: "Very limited food options. I get it is not first class but not everyone likes only chicken or fish"
Pro: "While seat did give more leg room, we were still squashed. the guy next to me was a little on the heavy side and he could barely fit in the seat. We had no place to put our arms."
Contra: "we had to go down stairs to gain access to plane; they waited forever to board. supper selections were mediocre at best."
Pro: "They were waiting for us even we were running late from connecting flight, everybody was super nice"
Pro: "SEAT COMFORT CREW ALL AROUND BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"
Pro: "Timeliness. Service aboard the flight was great"
Contra: "The seats were too close together. Not enough room to move around"
Pro: "Flight crew went above and beyond, great in-flight meals and entertainment. Overall smooth flight."
Contra: "Headrest too high for my short self!"
Pro: "the seats are comfortable, food is good and service is better than most"
Contra: "That it took a while to get on plane because of security but thats how it goes"
Pro: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Contra: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."
Pro: "Nicest crew ever"
Contra: "Boarding ground crew was a bit arrogant"
Pro: "Once on board the flight was smooth and the crew were very professional."
Contra: "The check-in process at DUS has a lot of room for improvement. The lines were long and the were not many staff out front providing info to customers."
Pro: "Smooth flight. Competent crew. Excellent service."
Pro: "With this being my first flight to and from Europe from the USA I found the airline, overall, very comfortable and run by a friendly staff. The on flight meals and drinks were delicious and the entertainment selection was much larger than I expected. I hope to use this airline company again in the future."
Contra: "flight cancellation was communicated late, with no specific plan how to get to the LAX flight. (The flight was also cancelled the next day; my wife was on that flight; I don't believe it was a technical reasons because of this) Resolving the issue wasn't smooth and needed my involvement to propose a working connection. I am Star Alliance gold member (through United) and this did finally give me a connection."
Contra: "Fell asleep and didn't get any food, even though the cart was 1 row behind me when I woke up"
Contra: "Impossible to select seats online because of technical issues thus our family got spread all over the plane in middle seat. Our next connecting flight got cancelled without notice so we got booked on the next flight 3 hours later. My complain on their web site after this poor trip has been acknowledged automatically but completely ignored by the customer service."
Pro: "if i had booked that flight the overall experience would have been great. on time, good service, comfortable seats, good food and great entertainment."
Contra: "i booked a different flight, so we ended up adding significant travel time and cost to this trip which made the overall experience somewhat frustrating. — airlines also need to get better at keeping families seated close to each other if the kids are small. it adds to the overall travel anxiety and gets everyone in a bad mood."
Pro: "Crew was friendly and the seats were comfortable."
Contra: "Boarding was a complete mess. The flight was delayed by 2.45 hous leaving airport."
Pro: "With a long flight, just not enough seat or leg room for coach."
Contra: "Cramped seating."
The boarding at the Vienna airport was an absolute chaos; no rhyme or reason, no order just everyone shoving; I thought I was in some 3rd world country where the concept of organization and order has not reached 21st century. The web site is one of the worst, not intuitive or clear at all; it took me forever to book a seat and having to pay for it, another slap in the face. I traveled with Austrian air many times but this was just so frustrating and disappointing.
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "To arrive on time."
Contra: "The service with an awful crew !!! Just plain spiteful and arogant even if we flew in Business class"
Pro: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Contra: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Pro: "Will never purchase tickets through kayak ever again"
Pro: "The crew was great!"
Contra: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Contra: "Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was."
Pro: "It was all fine, a bit cramped, but otherwise fine"
Contra: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Contra: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."
Pro: "Space, happy vibes, clean"
Contra: "Nothing it was super"
Pro: "We could walk around as needed. No restrictions. Free wine with meals!"
Contra: "Staff not friendly or offering of assistance."
Contra: "Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional."
Contra: "lost connection"
Pro: "This is always a pleasant airline to travel with."
Contra: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Pro: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Pro: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."
Contra: "Difficulty getting to flight"
Pro: "Smooth ride, good breakfast and charming flight attendant."
Contra: "We had a delay of nearly two hours."
Pro: "Highly efficient transfer (45 minutes between flights)"
Contra: "too short a time to transfer between flights as a very long distance between gates,"
Contra: "arogant staff, flight canceled, great difficulties to claim my money back"
Contra: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Contra: "They are always delayed"
Contra: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Pro: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Contra: "Not one thong!"
Pro: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Pro: "Got to destination safe and sound and was thankful for that!"
Contra: "Boarding was messy. Food was ick- "chicken" tasted like a grade d boiled chicken nugget, terrible texture. Ladies on flight were kind, although not terribly helpful. Movie selection was pretty small and lots of Rated R movies, hard to find anything in the middle (not kids, but not adult)."
Pro: "Seats were comfortable Bathrooms clean"
Contra: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"
Pro: "The plane crew was really nice always there for my needs."
Contra: "The seats were uncortable my chair was very wobbly."
Pro: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."
Contra: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Pro: "Leg room, kind staff in the airplane"
Contra: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."
Pro: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Contra: "I loved it all!!"
Pro: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Contra: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Contra: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"
Pro: "The plane itself was ok, the food also was ok."
Contra: "As usual, boarding in Miami airport is awful which is not exactly coming from austrian airlines, but they also took part in the unpleasant experience. The announcements were badly articulated, the boarding time was delayed and so on. Onboard, part of the crew completely refused to speak english."
Pro: "The staff was very pleasant"
Contra: "Very crowded plane!"
Contra: "It was almost 2 hours delayed"
Pro: "Decent between chare distance for a medium sized airplane (A321)"
Contra: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"
Contra: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."
Pro: "On time, comfortable flight"
Pro: "It was pleasant all around"
Pro: "Food and entertainment"
Contra: "First fight was canceled to Vienna diverted to Turkish air to flight into Turkey. In the US was diverted to Milwaukee for 2 hours after already being on a 12 hour flight. Then missing our landing time in Chicago by 5 hours."
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Delayed flight, it is noticeable airplanes noticeable aged
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Pro: "Crew was great, on time flight, clean plane."
Contra: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Pro: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Contra: "No suggestions."
Pro: "Professional crew. Good simple check in."
Contra: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pro: "Crew was great, very responsive and hospitable!"
Contra: "more lunch choices, especially choices without dairy products."
Pro: "Crew helpful. Food good."
Contra: "Better range of movies please"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The crew is really welcoming"
Contra: "The seats are too narrow and a bit too hard"
Pro: "the drinks"
Contra: "seat reservation. having to pay for luggage...."
Pro: "Crew was ok."
Contra: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Contra: "The plane was very hot"
Pro: "Everything was good except for the entertainment consul for one of our seats."
Contra: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pro: "The crew was very nice"
Contra: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pro: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Contra: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pro: "Smooth flight."
Contra: "Seat a little cramped."
Pro: "Gaps between seats are very narrow."
Contra: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Contra: "Nothing special"
Contra: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Contra: "Very slow service at checkin, was not even available when I arrived at the airport"
Pro: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contra: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pro: "kLM staff was great."
Pro: "Great food"
Contra: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Contra: "Boarding was confusing and disorganized"
Pro: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Contra: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Contra: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pro: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Contra: "there was no lounge close to our departure gate"
Pro: "Delayed flight but staff apologized as for safety reasons."
Contra: "Very late arrival"
Pro: "Lovely staff, good food, great movies."
Pro: "Comfortable seats. Warm plane with happy staff."
Contra: "Maybe a second sandwich option for food, not everyone likes cheese."
Pro: "Comfort economy well worth the extra."
Pro: "The sandwiches were simple yet just the right touch, on all four flights."
Contra: "suitcase didn't turn up, although connection was quite tight"
Pro: "Great food"
Contra: "Sears we're toooo small"
Contra: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Contra: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Contra: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Contra: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pro: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Contra: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pro: "Excellent service, excellent food."
Contra: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pro: "Crew was excellent"
Contra: "Economy was very tight! Seats were uncomfortable"
Pro: "Special treat for King's Day Friendly crew"
Contra: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Pro: "Excellent service"
Contra: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Contra: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
You asked about food and entertainment, but there was none. The seats were uncomfortable.
Daca tot se schimba avionul, ar trebui sa se tina cont si de faptul ca DACA AI PLATIT LOC EXTRASPACE TREBUIE SA BENFICIEZI DE EL! Am avut platit loc extra space care s-a transformat într-un loc normal. De toata jjena!
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
Contra: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Contra: "could not be delayed"
Contra: "I missed my flight because my previous flight was delayed 2.5 hrs"
Pro: "To be going home!"
Contra: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Pro: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pro: "I canceled the flight 6 weeks ago, no refund issued."
Contra: "I canceled the flight 6 weeks ago, no refund issued."
Pro: "Boarding was quick and we arrived on time."
Contra: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pro: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Contra: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Pro: "What to like? The rudness? The delays? Or the fights on board!!!"
Contra: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Pro: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Contra: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Contra: "flight delayed by more than 1 hour"
Contra: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Pro: "Flight Attendants very good"
Contra: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Contra: "The plane seemed very old, toilet in poor condition."
Contra: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Contra: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Pro: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Contra: "Serive to pay extra luggage very very slow"
Pro: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Contra: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Contra: "They change the fly departing time with 12 hours before I was flying"
Pro: "Easy to book on phone no problems getting boarding passes etc."
Contra: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Pro: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Contra: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Contra: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Pro: "Flight on time . Attentive crew . Good price ."
Contra: "Lack of leg room ."
Contra: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pro: "Arrived early to destination"
Contra: "Lack of entertainment also limited drinks"
Pro: "The flight was punctual"
Contra: "I got charged twice for luggage and couldn't get a refund"
Contra: "Rude crew, not organised work , not enough space for legs"
Contra: "I had to make my own way home from Manchester.. plane diverted due weather."
Pro: "The food they offer to purchase. Easy check in at the airport."
Contra: "Better seat pitch. I'm not a tall man, but the space is very small."
Pro: "Leg room and reclining"
Pro: "On time , crew good... no complaints"
Pro: "free breakfast great staff"
Pro: "Free drinks, cheap flight and fairly comfortable!"
Contra: "No allocated seat."
Pro: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Pro: "I recomand to Everyone to use the airlines!!Very good quality"
Contra: "Nothing , was everything perfect!The stewardesses very nice"
Pro: "Can't say that I liked anything at all."
Contra: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Pro: "comfy seats and a breakfast thrown in !"
Contra: "not much"
Pro: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Pro: "Good price, comfortable seats, nuce food and candies"
Pro: "Staff on board was friendly"
Contra: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Pro: "The service was OK, we flew on time and the flight itself was pleasant."
Contra: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."