The flight from Vienna to Los Angeles was better than the flight over. It was the newer version on business class seats on the Boeing 777 which are very comfortable. The older version is ok, but needs to be upgraded. Food and wine was very good. Entertainment needs better movie selections.
Pentru mine totul a funcționat bine… chiar foarte bine
Even though the flight got delayed for 10’ we made it on time
Pro: "The seat i got was great"
Contra: "There was a delay"
Contra: "Boarding tool a long time and late take off"
Pro: "The crew was kind, the flight was on time and alll in all was just as expected."
Pro: "The crew. The punctuality."
Contra: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Pro: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Contra: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Pro: "The crew was so friendly"
Pro: "Nothing. I will never put her tickets from From here again."
Pro: "It was all fine, a bit cramped, but otherwise fine"
Contra: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Pro: "Crew was fantastic and with an exceptional service. Food was really good."
Contra: "Maybe the seats coudl be a little bit wider"
Pro: "Lufthansa crew very professional"
Contra: "More upgrade to be available"
Pro: "Food was good. Plane was good."
Contra: "Night flight should turn off light. Staff was not skillful and professional."
Pro: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Contra: "It would be wonderful to have all seats the same as first class for a long distance flight."
Contra: "Overhead space on plane was very limited."
Pro: "Lost my luggage"
Contra: "Not loosing my suitcase!"
Pro: "The wafer bar. Pilot had a good landing in high winds and snow."
Contra: "Nothing to complain."
Contra: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."
Pro: "I liked the abundant choices for entertainment and the comfortable seating."
Contra: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Pro: "Overall it was a good trip and staff was helpful."
Pro: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Pro: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Contra: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Pro: "Great service on board the plane."
Pro: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Pro: "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Contra: "I really can’t think of anything I didn’t like!"
Contra: "Can’t like it if you missed it!!"
Contra: "Difficulty getting to flight"
Pro: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Contra: "All was great."
Contra: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."
Pro: "The flight was comfortable and very timely."
Contra: "Very little leg room."
Pro: "Crew was courteous"
Contra: "No information on delay given until boarded."
Pro: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Pro: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Contra: "Flight attendants were a bit stoic but did their job."
Pro: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Contra: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."
Pro: "see above"
Contra: "see above"
Pro: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Contra: "Flight was delayed"
Pro: "The seats on Austrian airline are very comfortable"
Contra: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"
Pro: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Contra: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."
Pro: "Staff are pleasant and competent."
Pro: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Contra: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"
Contra: "if you sit in the rear part of the aircraft no menu no food options for you they give you what have left."
Pro: "Nothing special - nice crew"
Pro: "On time, friendly staff"
Pro: "best blanket any business class."
Pro: "Crew was excellent"
Contra: "Nothing really. LH first class cabin is one of the best!"
Pro: "The crew"
Contra: "The seat space and food"
Contra: "Poor customer service, was booked off twice without being informed."
Pro: "Comfortable seats"
Contra: "Meals and entertainment"
Pro: "Food option was horrible. Need better options for vegans and Vegetarians."
Contra: "The vegetarian option food was terrible."
Contra: "Definitely the food!!"
Pro: "It was cancelled and scheduled next day"
Pro: "Seat was OK"
Pro: "all great"
Contra: "my bags arriving!"
Contra: "Good food, on time and semi comfortable seats"
Pro: "Great staff and food"
Contra: "Comfort was not great and no entertainment options whatsoever"
Pro: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Pro: "Service was great too"
Contra: "Squished in seat"
Contra: "Sittinf in the middle"
Pro: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Pro: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Contra: "My seat storage pocket was broken and I was unable to store items in it."
Contra: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Pro: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Pro: "Excellent crew"
Contra: "Seat padding is too thin, i could feel every movement from the passenger behind me, even cell phone vibration in the back seat pocket. My entertainment system was not working, but the attendant was quick to help."
Pro: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Contra: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."
Contra: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."
Contra: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Pro: "The overall flight"
Contra: "The meal on board"
Pro: "One of the crew members, a male, was very nice."
Contra: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Contra: "My bag no arrived"
Contra: "The boarding procedure was unorganized and extremely inefficient. The family sitting in the row across from us had two unparented and very loud children who were disruptive for the entire 10 hour flight. Even on landing the child was not wearing a seat belt. The woman got up to get her stuff out of the overhead compartment even though we were told to stay seated. At no point did any of the crew members do anything in regards to this family and their disruptive actions."
Contra: "No any intertwine entertainment at all"
Pro: "Great crew, comfortable space at the bulkhead seat"
Pro: "Flight attendants spoke multiple languages."
Contra: "Seats were a little uncomfortable."
Pro: "Efficient boarding, friendly crew."
Pro: "Overall decent experience. The crew was attentive, captain informative."
Contra: "Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt."
Pro: "Flight Crew"
Contra: "Food was pretty bad."
Pro: "Food was good and that is all I can say was good about that flight"
Contra: "The male Stewart was very unprofessional by commenting out loud that I was too fat for the seat that I was assigned. The lights in the plane kept going off and on along with the video. I could not understand the pilots English. I was not allowed to get out of my seat as much as I wanted. I was very upset and disappointed on the male Stewart attitude."
Pro: "The food was pretty good. Entertainment selection was good!"
Contra: "Boarding was delayed for some reason. It seemed like every baby in the world was on the plane, and they all cried at the same time. Of course, Lufthansa can't help that. The on-flight entertainment system was painfully slow."
Pro: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Contra: "My video player had substantially less options than the rest of my aisle. The food was below average."
Pro: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Contra: "Non that i know of"
Pro: "Crew was friendly. I enjoyed the choice of entertainment. Food and drink were fine."
Contra: "I wish we had more leg room. It was so crowded and I could barely move!"
Pro: "crew, food, seat location, service."
Contra: "Entertainment selections were limited."
Pro: "Overall good."
Contra: "Quantity of food served was very less. They could have given more."
Contra: "I was very uncomfortable in my seat between two fellow passengers who were large individuals. For a flight duration of over ten hours, it was terrible to repeatedly have to negotiate space with them as they were spilling into my chair space. I also had to insist they not extend their legs into my foot well."
Pro: "comfortable seats, i like that the entire seat reclines, not just the seat back, and the TV screens can be adjusted when the person in front moves their seat. i like that water was offered several times during the flight, not just during regular drink times. the food was delicious and filling"
Pro: "it wasn't much but I did like it...the snack."
Contra: "I didnt like the narrow seats with no legroom."
Pro: "this flight was very good, all right."
Contra: "Movies need to be have better selection - are allways same, no pleasant movies."
Pro: "Never got on this flight on the booked day and got out the next day"
Pro: "The flight was on time, staff attentive and made frequent rounds. The food was good and entertainment with a fair selection of options."
Contra: "Unfortunately, the day of my travel Lufthansa had a ongoing strike at the Frankfurt airport. The Lufthansa terminal was closed, luckily I was one of the few to get the bus shuttle. Once I arrived at the correct terminal the check in process and boarding was a pleasure, much friendly and competent staff to assist"
Pro: "Great entertainment options"
Contra: "Did they really have to collect headsets a full 30 minutes before we landed? I was right in the middle of a movie. Next time I'll just hide it."
Pro: "The smooth flite"
Contra: "Some crew members were quite racist especially one Ms ectyon who was in the last section of the aircraft where I was and one big guy a ground staff who was standing at the entrance of the aircraft on the right hand side.Ms Fitsher was very nice though."
Pro: "None respect for customers specially long flight"
Food and service were excellent. Some of the crew were wonderful.
Facilities for short connections.
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
Contra: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pro: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Contra: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Pro: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pro: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pro: "very nice crew"
Contra: "my bagfage was lost"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Contra: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Contra: "Flight cancelled"
Contra: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Contra: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pro: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Contra: "Less legroom, storage space, bad food, few movie options."
Pro: "They considered my reguest of vegiterian food."
Contra: "I have no complaints."
Contra: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pro: "MCR airport Mert & Greet parking was smooth and efficient."
Contra: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pro: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contra: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Contra: "Our lougage did not arrive"
Pro: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Contra: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Pro: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Contra: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pro: "Arrived early!"
Contra: "Boarding seemed disorganized."
Pro: "Food and staff behaviour"
Pro: "Nice to have a wrap for the snack."
Contra: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pro: "Very friendly crew going out of way to assist in making trip comfortable"
Contra: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pro: "Premium economy service was good."
Contra: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Pro: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Contra: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pro: ".Very much on time with pleasant service."
Contra: "Can nit find much fault fir a short run!"
Contra: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pro: "Seats were comfortable"
Contra: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pro: "Service provided by the staff"
Contra: "The navigation of the entertainment system is not very friendly"
Pro: "Ground staff at Manchester very helpful"
Contra: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Contra: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pro: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Contra: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Pro: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Contra: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Contra: "The bags where damaged from the staff"
Contra: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pro: "Easy airport business"
Pro: "Free wee cake."
Contra: "Nothing in particular."
Pro: "The cabin crew were fantastic and funny"
Contra: "Tiny seats"
Pro: "Quick (relatively) flight."
Contra: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pro: "Very good flight, excellent service and good food."
Pro: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Contra: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Nothing to eat or drink was offered except water.
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "The crew and the flight from Bucharest to Istanbul"
Contra: "The airplane from Athens to Bucharest wa terrible, very old, smelling bad, not maintained, and noisy"
Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."
Pro: "Crew super"
Contra: "food, seat. In general the whole aircraft is not convenient"
Pro: "The seat was super"
Pro: "Nothing. The plane was not clean, seats were awful, the crew was noit happy to be working that day"
Contra: "The Bucharest Airport is like an overcrowded cattle barn with 10,00 cows. It was a wild zoo. No real lines - just push your way in. The baggage drop was like a comedy skit - it you use this airport be prepared for chaos, not many signs and procedures that were old in 1890."
Pro: "Finally not much delay Double coke with ice"
Contra: "Still some delay"
Pro: "Finally not much delay"
Contra: "No AC in hot weather in the bus and on the plane for half an hour before take off."
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Contra: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."
Contra: "Employees VERY VERY RUDE!!!!"
Contra: "Everything could be better, lost the second connection to Cluj"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "On time. Clean ."
Contra: "less lights while fly"
Pro: "seats were confortable"
Pro: "Free WIFI, entertainment is good"
Pro: "as if we were at the beginning of aviation"
Pro: "Flight was on time, seats were comfortable. Snack was providedeven if flight was short (1h) Polite staff."
Contra: "Everything was perfect!"
Pro: "For the first time, in many years, cabin crew apologized for delay"
Contra: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"
Pro: "Very nice price"
Contra: "Delay in flight, delay in lagguage delivery"
Contra: "The airline lost my checked bag"
Pro: "Everything was very quick and well organized."
Pro: "Received a banana with my meal"
Contra: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
Pro: "Smooth flight, the staff was friendly."
Contra: "10 minutes delay at departure."
Pro: "Short and sweet... friendly staff"
Contra: "They only serve pork meat that was not good"
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "I would have been nice to have a USB plug in if there is no entertainment. But otherwise, wonderful food and overall great experience."
Pro: "The sandwich was very convenient, even though the flight was very short"
Contra: "The OTP airport is not very organized, difficult for a new guy to get to the gate. Nothing to do wirh the flight but i needed to mention this for other people new to the airport"
Pro: "On time,very frindly attendants q"
Pro: "Pleasant staff, good flight."
Contra: "Nothing in particular. This was a quick flight, so I didn't expect much in terms of entertainment or food."
Pro: "Your service are efficiently!with this plane,smol,nice and friendly personal it is great"
Contra: "Flight attendants telling me take off my headphones, this isn't 1999"
Pro: "It was a pleasure to fly with them. I wish they flew in the continental US too."
Pro: "All was fine. Since the flight from Bucharest to Chisinau is only an hour, the tiny plane was fine."
Contra: "Since the plane is so tiny, you have to turn over your cabin baggage at planeside, then get it back when you land. The airline took my hand luggage in good condition, and when I got it back, one zipper pull had been snapped in half. I tried to file a claim when I landed, but airport personnel said that for cabin baggage, there was nothing they could do."
Pro: "The trip was short:)))"
Contra: "Poor sanitation inside airplane Stewards not smiling at all Seats uncomfortable and broken"
Pro: "Quick boarding, Cordial crew. We got from here to there efficiently."
Contra: "No "flight experience" - it felt more like riding the bus - we got on, drank some water and before you knew it we were landing."
Contra: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."
Pro: "It was good"
Contra: "The babuins that got drunk and made o lot of noise"
Pro: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."
Pro: "Nice crew, roomy seats"
Contra: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Pro: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Contra: "Way too early of a flight, had trouble sleeping on plan."
Pro: "The food was great, staff nice, generous, and accommodating. Plane comfortable."
Contra: "Boarding often takes a long time, and/or flight is delayed."
Pro: "Great price, nice crew, decent flight overall"
Contra: "The food was terrible! No entertainment system"
Seating was run down.. needs lots of improvements..
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Contra: "I not get to go my flight, I couldn't get reimbursement"
Contra: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Contra: "Only a steward that did not help us with luggage when neede..."
Contra: "Thé qualité officielle the images"
Pro: "Check in agent extremely helpful and friendly."
Contra: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Pro: "I like the comfortable seats"
Contra: "Service lag a little"
Pro: "Entertainment system failed repeatedly."
Contra: "Entertainment system failed repeatedly."
Pro: "The whole crew is so kind"
Contra: "Delta made my whole first flying experience the best."
Contra: "More options for gluten free food. Always get the same dish"
Contra: "We had a short delay"
Pro: "Great food and friendly crew."
Contra: "Seatback system was old and not very functional."
Contra: "Plane is old and entertainment facilities are no longer appropriate"
Contra: "Couldn’t understand announcements"
Contra: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Pro: "great food, entertainment and seat comfort"
Pro: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Contra: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Pro: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Pro: "Everything! It was a wonderful experience."
Contra: "They lost my luggage :("
Contra: "The fligh Washington delay more than a hour"
Contra: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Contra: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Contra: "Not much legroom."
Pro: "Flight crew, pilot,food and entertainment options were great"
Contra: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Contra: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Pro: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Contra: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Pro: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Contra: "Nothing to like"
Pro: "Very good male crew member. Pilot genuinely apologetic for the delay."
Contra: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Pro: "Comfort, food and service are better than average."
Contra: "When stewardess opened overhead locker, something fell on my head."
Contra: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Pro: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Pro: "No delays, service with a smile"
Contra: "Nothing to report."
Pro: "Flight went smoothly"
Contra: "Flight left late The seats are small and crowded There are no entertainment options"
Contra: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Pro: "Crew was great"
Contra: "Not enough food"
Pro: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Pro: "Food, drinks, and general service on board were all very nice"
Contra: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Contra: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Contra: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."
Pro: "I like the service of AF"
Contra: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Pro: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Contra: "I thought the seat seems a bit short but the leg room is ok."
Pro: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Contra: "Seat did not recline as much as normal aircraft."
Pro: "Clean plane, efficient crew, food OK. Boarding was organized"
Contra: "No entertainment and no power plug to charge devices."