Pro: "Young crew, with positive attitude and very kind and helpful."
Pro: "It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture"
Contra: "Luggage was not received. Now being told it will take up to 5 days! Unacceptable performance"
Contra: "crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)"
Pro: "Seat is small"
Contra: "On time boarding"
Pro: "Horrible seating, boarding was a mess, not sure what flight to get on!!"
Contra: "Don't fly United"
Pro: "Flight itself was good. Crew was nice"
Contra: "Flight was late. Airport experience in Frankfurt horrible. It looked like all was intended to increase the delay. They made me miss my train connection"
Contra: "My luggage did not make it with me."
Pro: "The crew was professional and polite"
Pro: "Was nice and pleasurable"
Pro: "Lovely crew"
Contra: "Airport is too hot"
Pro: "Very comfortable flight with plenty of food, drink, entertainment and good service. Flight left on time."
Contra: "The flight departure time was too close to the arrival time so we ended up running thru the Frankfort airport."
Contra: "We booked our plane reservations through Kayak . My sister booked my reservation along with hers at the same time. Kayak put us on different planes at different times on our return flight back to the USA. I had assumed we were flying together ( sisters with the same last names), so I showed up at the airport to find out that I had missed my first flight. I already had a boarding pass for the next flight, but Kayak had canceled me and booked someone else in my seat. No more seats in economy and I had to pay $1750. Euros for another ticket. Why would 2 passengers flying together and booking together be put on different planes and different times. We will NEVER use Kayak again!7"
Pro: "Overall experience was great. Crew was nice, good food, boarding went smooth, flight was on time."
Contra: "This flight went well, crew was nice, flight was on time ."
Pro: "Pleasant flight all around."
Contra: "Standing outside of the plane in the freezing hail, when my clothing was completely unequipped for it"
Pro: "The premium economy clas was wonderful. All of the amenities, comfort, room made a long trip far more enjoyable. The crew was right there to help me get to the next gate."
Contra: "Frankfurt airport is dreadful. I'm elderly and being forced to climb up and down stairs to the Tarmac with luggage and then crammed into a bus to the terminal was terrible. I would avoid Frankfurt at all costs. Lufthansa needs to take some initiative with this."
Pro: "Staff were amazingly helpful n friendly. Food was yummy."
Contra: "1 person working the service desk. I had a question about our connecting flight from Frankfurt and I was told to call the 1-800 number. When I went to check my bag the woman was very rude and asked me "why do I think I can check two bags?" and questioned my Star Alliance premium silver status, demanding I show her my card (I have no card). My friend was flying with me and she was told that her carry on, mind you had flown to and within europe, was too big for the overhead storage and she had to pay 90 euros to check it and the woman held her boarding pass and wouldn't give it to her. we waited in line at the service desk for over 40 minutes so that she could pay. We arrived to the airport 2.5 hours early to eat and shop for souvenirs. We barely made it in time to get to our gate because of the inefficiencies of Lufthansa. 1 person working a service desk for a large airport is unacceptable, especially when they are 8-10 waiting to scan your baggage and not helping out at all. I had a wonderful flight to Europe on Lufthansa and was absolutely appalled at the attitudes of the airport staff and their lack of customer service."
Pro: "Great service both before boarding the plane and while in flight. The check in line was out of control, but lufthansa staff members ensured that I could still make my flight."
Contra: "We were detained at the airport after boarding and then deboarding without information. The entire flight was locked in a room and not allowed to leave with very little explanation as to why. After 5 hours they let us board another plane. There was water and candy supplied as food. It was a joke for anyone with kids or the elderly. Nevermind anyone with health concerns. BAD way to manage a crisis in my opinion. We were treated like cattle. And these were NOT cheap tickets."
Pro: "Air dolomiti - great service, prosecco in a real glass and with small sandwich provided."
Pro: "Afterall I did get rice iso pasta."
Contra: "Cold. My chair was bumped because us was just a little bit broader in the gangway than the other chairs. (54c) There is no possebility fot ordering foid for me: diet is without grains at all and without sugar at all."
Pro: "We were well taken care off for a short flught"
Contra: "Nothing really"
Pro: "Crew was more understanding. Placed us to row 18...emergency exit."
Contra: "Checked online from row 21 to 6. Got a new ticket whilst boarding to 25: last row. Explanation...otherwise the plane was not able to go in the air...absolute bullshit. With my weight and of my fellow members better to let us in the front.. Row 6 was given to a miles & more client..."
Pro: "Everything else."
Contra: "Boarding was chaotic."
Pro: "Food and beverage service was excellent on these Star Allisnce international flights booked by United but operated by Lufthansa."
Contra: "Leg room in economy is inadequate for international flights. Seats had no cushion left in seat bottoms. It was like sitting on cement."
Pro: "Plane not full so we hat an extra Seat"
Pro: "everything from the boarding and check-in process to in flight comfort."
Pro: "Smooth boarding and flight, fun snack (cakes on a plane!), relatively quick and easy."
Contra: "I can't think of anything to complain about for European commuter flights."
Pro: "That was the best airline meal I've ever eaten. It was a lightly curried chicken. Outstanding. Extremely fast boarding. Boarded entire airplane in less than 15 minutes. Nice selection of movies and audio. All of which you could stop, pause, fast forward, and rewind."
Contra: "No reading lights. No attendant call button I could find. Not much air volume. That pesky lack of leg room. Short seat belts."
Pro: "Crew was beyond standard. Very nice and friendly and always accommodating."
Contra: "They ran out of vegetarian meals."
Contra: "Service, always delay"
Pro: "The food was nice and the stewardess were professional."
Contra: "My ticket didn't specifically say I'm not allowed to have check-in luggage, so I needed to pay extra for that. I also got too little transfer time and barely made it because my flight arrived late. Then, my luggage got lost during the transfer, so I had to wait for 5 hours, which made my plans a mess. Overall not satisfied with my flight"
Pro: "Seats comfortable. Decent legroom. Crew pleasant. Food was very good especially for a very short flight."
Contra: "I did not know I had purchased economy light ticket. With this you can only carry on 18 pounds and must check and PAY to check any other bag. I looked at my reservation from Vaysms and did not see notice of this. Surprised that one hour trip at this price , well over $200, was in this category. Also trying to buy the option for the bag on phone was difficult. Whole page with options would not show and getting English version was difficult probably because page would not fit on screen."
Pro: "Our flight out of Amsterdam was roughly 30 minutes late. Since we were connecting to an International flight to return to the US there was no possibility we would be able to get to the International terminal through security and board our flight in the time available. So, Lufthansa staff met the connecting passengers as we disembarked, shuttled us via bus to the International terminal and ensured we made our connection. Finally, for airline food it was quite good (Vegan)."
Pro: "The price was good."
Contra: "This was NOT a Lufthansa flight. The plane was a United flight. One of the worst I have experienced in 40 years of flying to Europe and Hawaii."
Pro: "Pretty much everything"
Pro: "Upgrade to business class. Staff was accommodating"
Contra: "Seats were situated next to the bathroom"
Pro: "Safe and efficient transportation."
Contra: "The entertainment system wasn't functioning so there weren't any viewing options presented. The crew failed to mention that the United app provides movies on your phone."
Contra: "It was not a Lufthansa flight, as I had bought, but a United flight because of their partnership. The bathroom made me gag, the food and the entertainment left much to be desired but the service was good. Cannot complain about the flight attendants. Entertainment was also very 2008 with tine screens and not able to select what and when to watch. They only had movies and series on loop. Will avoid having to fly United in the future and will make sure I am indeed getting on a Lufthansa plane."
Contra: "The narrow seats: it is not fun to travel with four elbows in your ribs. Try it some time."
Pro: "The crew was great, very friendly and attentive. Sitting in Economy plus is acceptable comfort wise. Captain was very communicative when there was a mechanics issue and delay, much appreciated."
Contra: "United check in desk was unnecessarily long wait, other airports/airlines have a better flow. The screens on the seat backs on 767 are ridiculously small and stuttery. The main meal was not very good, pasta sauce was gross, could've done better with prego."
Pro: "We arrived 15 minutes early, which is always great!"
Contra: "They ran out of the chicken for dinner and only had manicotti left, which was horrible! No apologies for running out of 1 of the 2 options. The audio was horrible. In order to watch the movies, I had to hold the cord in 2 places in the exact right manner, or it would cut out and there would only be silence. Not fun trying to maintain that position for 9 hours."
Pro: "Staff attentive. Came by very frequently."
Pro: "We got there"
Contra: "Seat back entertainment? What a joke! It was like watching a movie on a Motorola Razr (or my old Ericsson flip phone). Surly old battle axe sky waitresses. 90s vintage plane interiors. Need I go on?"
Pro: "We cheked in on line At Amsterdam airport at the drop of lugage was a nightmare Line out the door wich made us almost missing the plane"
Contra: "We cheked in on line for our flight Amsterdam Boston Ariiving at 5.05 AM for our first flight to Frankfurt at the lugage drop of desk There was a line out the door wich made us almost mis the plane At the gate they had problems with my carier on The same carier on is traveling with me for more than 15 years and never denied plane acces Result all my creditcards/money and important documents where not longer withs us So we could not buy a drink or food at two airports There was plenty of space in the overhead compartments above our seats That part of our experience was very bad Tnx"
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Contra: "Boarding... always boarding being confuse! Tarom flights are... difficult to understand why this happens"
Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."
Pro: "Crew was amazing and helpful."
Pro: "Crew super"
Contra: "food, seat. In general the whole aircraft is not convenient"
Pro: "Finally not much delay Double coke with ice"
Contra: "Still some delay"
Pro: "The seating availability at the check in time"
Contra: "The TVs never worked"
Pro: "Very bad expirience they btoke my laggage and 2 laggage come one day afrer"
Pro: "Business class seat"
Contra: "1,5 hours late, no info about it. Old plane."
Pro: "Leg room, online check in, being on time. Overall ok."
Contra: "Old plane, dry food, not too friendly staff and. Not the best value for money"
Pro: "It was nice"
Contra: "more movies to be purposed ))"
Pro: "Good crew, attentive, courteous, communicative !!"
Contra: "Have the screens work ...."
Contra: "Employees VERY VERY RUDE!!!!"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Contra: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
Pro: "Not much"
Contra: "The flight left 1.5 hours late from Amsterdam. It was also frustrating that there were two gate changes! There was no inflight entertainment so good thing I had my kindle! Also the food sucked. I'm not sure what was in the sandwich but it was not great."
Pro: "The whole process was very enjoyable in the flight was really nice I loved it"
Contra: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"
Pro: "the plane landed on time"
Contra: "luggage came late"
Pro: "Every thing good,"
Contra: "I'am tall man so the seats not enough for me"
Contra: "The airline lost my checked bag"
Contra: "1h and 30 minutes late"
Contra: "no entertainment"
Contra: "They last my brand new stroller even though it was gate checked with a bag and tags. I was told they have no information and can’t help me."
Pro: "Checkin and staff were efficient and professional. Amazing there was food on such a short flight."
Pro: "Check in , flight info at airport great !"
Contra: "No choice for food."
Pro: "We boarded a bus to go out to the plane in very cold weather. The seat I was given was in emergency exit area I told the flight attendant and nothing was done."
Pro: "FOOD and the crew"
Contra: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"
Pro: "I would have been nice to have a USB plug in if there is no entertainment. But otherwise, wonderful food and overall great experience."
Pro: "The sandwich was very convenient, even though the flight was very short"
Contra: "The OTP airport is not very organized, difficult for a new guy to get to the gate. Nothing to do wirh the flight but i needed to mention this for other people new to the airport"
Pro: "Small slow turbo prop plane substituted for plane stated on original booking. Airline also changed schedule which was a little inconvenient."
Contra: "O)n boarding we stored carry on bags at the plane to be collected before taking the BUS to the terminal. The problem was that the crew could not get the door on the p;lane open to give us back our luggage on landing. It took them at least 15 minutes to open the door."
Contra: "Flight attendants telling me take off my headphones, this isn't 1999"
Pro: "It was a pleasure to fly with them. I wish they flew in the continental US too."
Pro: "On time, direct flight, friendly crew"
Contra: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."
Pro: "It was good"
Contra: "The babuins that got drunk and made o lot of noise"
Pro: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."
Pro: "Great price, no bag fee, nice crew, comfy ride"
Contra: "Mediocre food, no entertainment"
Pro: "That I landed safely and nothing happened."
Contra: "I felt I was on a very outdated plane, so safety was a concern...luckily everything was good just old seats and service was not special at all."
Pro: "Friendly crew"
Contra: "Long wait on the bus out to board the plane"
Contra: "old plan, dirty. food was terrible"
Pro: "ON TIME."
Contra: "WAS COERCED INTO CHECKING BAG. HAD I GATE CHECKED, AS EVERYONE ELSE WITH TWO BAGS DID, WOULD HAVE SAVED MYSELF 15 MINUTES."
Pro: "The sandwich was yummy."
Contra: "Everything was fine"
Pro: "Attentive flight attendants"
Contra: "There was no entertainment, but that was O.K."
Pro: "Ground crew informed us on the reason of delay, bad weather over Bucharest."
Contra: "Midnight flight was the only option, and it was even then more than half hour delayed."
Pro: "Check in was very efficient. The flight was on time. All the announcements were given in English and were very understandable. We were served a beverage and lunch!"
Contra: "Not a lot of leg room which is typical of most flights these days."
Pro: "The plane had a 50 minutes delay. The reason was "tehnical problems". Actually, 3 persons boarded 40 minutes late, so we all had to wait for them. That was so unfair."
There is no entertaining offered on the shorter flights. I wish that would change.
Contra: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company."
Pro: "Good food, good service and arrived before schedule."
Pro: "A very average experience. Nothing amazing."
Contra: "Flight was very delayed, crew at the counter would not give updates or be kind enough with the situation."
Pro: "Nothing in particular."
Contra: "The plane was late. First advice 30 minutes delay, but when it took off it was about an hour later. Due to this my luggage went missing and I had to run to catch the WAW-DEL flight and delay that flight also. The ground staff were unhelpful. There was no food. Flight crew were mixed bag."
Pro: "One stop flight, faster than a boat."
Contra: "Lost luggage, delayed our plans for 3 days(all luggage was lost!!!)"
Contra: "Having to be bussed both two and from the planes by a surety ground staff stinks"
Pro: "The crew was good"
Contra: "Our flight was delayed both ways and we were late for connecting flight and stayed at hotel for 1 night"
Pro: "Service excellent"
Contra: "Late flight"
Pro: "The aircraft."
Contra: "First and last time on LOT!Boarding and flight crew rude, unhelpful. Flight late, no communication, no info at the gate. No standard communication, no info from the pilot during the flight. When the crew spoke in english or polish it was unclear. No help no info with connecting flight, missed it!"
Pro: "The food, crew, entertainment"
Contra: "Boarding was completely awful"
Pro: "Everything was OK exept few things"
Contra: "When plane from Vilnius to Warsaw landed, passengers had to wait for 20 min. inside a plane for a bus. When bus arrived I had only 20 min. remaining till my connecting flight to Toronto.I managed to run to the right gate in time. But when I asked LOT employees to insure that my luggage is on a plane to Toronto too, I received arrogant answer that I have nothing to worry about... In Toronto I found out that there was no my luggage on the plane..."
Contra: "Everything was good except for the temperature. The plane was too hot."
Pro: "Over all was ok nothing exceptional but boarding was very slow, and slk of us with connections did not make it as the luggage came on the carousel 60 min afterward checked the security. Will not use them again."
Pro: "Great price for a one way ticket to NYC Modern and comfortable Boeing 787 Dreamliner Courteous crew"
Contra: "Little more organized boarding area Not sufficient new movie titles but it was OK"
Pro: "Flight crew was good and on-time."
Contra: "Check-in at Budapest was horrible! Two girls working there were unprofessional, unhelpful, stood there talking and joking while my family waited. I had to sit separate from my wife and small children with special needs!!!! Fire these people!!!"
Contra: "My whole ticket was determined and I had 2 transfers from Copenhagen to Poland and my language was missing and still not found"
Pro: "Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there."
Contra: "Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers."
Pro: "Staff was apologetic and enthusiastic. When we were finally able to board we did so quickly and efficiently."
Contra: "Delay for nearly 2 hours without information, even when inquiry at the counter."
Contra: "The 787 is a very good plane, but I could do without the footrest underneath the seat; it just got in the way."
Pro: "LOT staff was accommodating and very friendly and booked flight for the following day on KLM and a hotel room for the night with a meal voucher."
Contra: "The flight wash cancelled."
Pro: "my flight canceled from WAW to EWR"
Contra: "my flight canceled from WAW to EWR"
Contra: "Flight attendance kept waking me up to lift my seat so the passenger behind me can "enjoy their vegetarian meal". After I requested not to be disturbed ever again with that kind of requests, they woke me up for breakfast again. I was the only passenger around that they requested to pull my seat."
Contra: "Flight cancelled. The reticketing process was amateurish and unprofessional."
Pro: "In Frankfurt it went through Lufthansa and the extra suitcase costed me $40 more as I’ve been told on the LOT website. Paid €107 where the web page of lot said $75"
Contra: "After check in luggage I had to wait one hour to take care of the luggage price so I get my tickets. All this should have been do e before without going to different counter. Also I didn’t liked that I had to check in on the automated machine."
Pro: "The landing wasgood"
Contra: "After the plane landed had to sit an hour in the plane cause of gate clearance . I had a connection flight I almost missed. After 9 hours travelling it was extremely stressful . The wasn working for the lady next to me ."
Pro: "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, each arrival was not too late."
Contra: "Had to check a bag at the gate, despite being under the two-bag limit. However I was not charged (as my destination was intercontinental)."
Pro: "Easy check in, accommodations for a seat preference, kind crew service on board, good food, free entertainment-good selection of movies and music, at no extra charge. on time going to WAW, and 30 min. early coming back to EWR. Flight coming back was cancelled due to technical difficulties, but no problems with rescheduling, LOT rep. was very helpful. No forced charges for checked-in and carry-on bags-BIG differentiator ! used 787 Dreamliner."
Pro: "Interior seats in Premium Economy class."
Contra: "Employees at the WAW airport. They hired new people. Young people. And they act like Gods. From shaking heads to improper comments to the passengers. Quality of sound at the airport sucks. All announcements hard to understand."
Pro: "Excellent service better than expected accommodations. On time."
Pro: "Seemed good overall. Was delayed a little getting out, but pilot picked up the pace and landed on time. Only issue is the movie selection, mostly year+ old, and only polish tv shows."
Contra: "I was forced to check in my hand luggage, but the Amsterdam personnel attached to it a tag without any flight information, so this luggage missed my plane in Warsaw on the connecting flight and arrived later that day as misplaced piece. LOT needs to fix the hand luggage tagging system on connecting flights."
Pro: "We weren't sure what food we would get as eco premium but basically it was the same as business just seated two by two - very good"
Contra: "No entertainment at all"
Pro: "The boarding and the flight itself was fast as there were a lot of people for connecting flights in Warsaw."
Contra: "The flight was delayed for 1.5h which is not ok. I see that for LOT is a standard practice unfortunately."
Pro: "Flight was without delays"
Contra: "Baggage was extra cost"
Pro: "There was an incident with a passenger. He had an emergency and the plane went back to Berlin and got him an ambulance. From my point of view, if it wasn't for the Doctor (passenger) on board, he wouldn't have made it. It could've been anybody, even me or my friend traveling with me so, Great job! Congratulations to the Pilot and all the crew!"
Contra: "WE tried to Check in online and it gave us a bit of trouble. I think it was because of the connecting flight, it kept checking us in to the second flight but not the first one."
Pro: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Contra: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."
Contra: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
Pro: "they were not very late - within one hour."
Contra: "For three of us we had only one bag to check. They charged us 70 euro for that bag. All their flights were 30-60 minute late."
Pro: "I would not give 1 star. 0 if possible!"
Contra: "Because of loosing our connecting flight in Warsaw (due to weather...I think, it was never explain to us why our first flight had a 3 hour delay), the boarding staff was very helpful finding us a different route. Well the flight from Warsaw to Berlin, operated by LOT was horrible! No snacks no drinks, not even water on a 2hour flight! Shame on you! I had my wedding gown with me and I asked one of the crew members to put it in one of the closets design for this. And in a broken English she told me 'ya there is a problem' and she showed me the closet, it was full with the crew luggage :( We ended up laying the gown on one seat that was empty! When we arrived at our destination and picked up our luggage we noticed that they broke one of the wheels. Overall very ugly experience with LOT!!!"
Pro: "Smooth and easy boarding and deplaning"
Contra: "Nothing, short flight"
Contra: "Flight late Seats uncomfortable"
Contra: "Unpleasant crew members"
Contra: "Unable to choose seat at ticket purchase."
Contra: "The cost to seat comfort was not in harmony."
Contra: "Nor enough beverage for such a long flight Ice cube?"
Pro: "easy check in"
Contra: "took off late and boarding was kinda messy"
Contra: "The jerk in front of me putting his seat all the way back"
wow those shitty services… I would be ashamed to work for blue air. here are 11 reasons why blue air is a mockery: 1. They sent me six emails (SIX. 6) from the moment I bought the tickets until the departure day, announcing flight departure modification times. let that sink in; 6 messages announcing new hours. 2. this morning‘s flight from Chania lasted 20 minutes more than previously announced and than the Bucharest to Chania flight one week ago. 3. my entire row was not asked whether we needed anything from the shopping cart. as a result, I approached a steward later on and he said I should go by myself (?!?!!!😂🤦🏼♀️) to pick up what I wanted from the back of the plane, but that I should hurry because we would be landing in 55 minutes😂😂. we obviously didn’t🤦🏼♀️ and apparently he was also very sure I would not be able to finish my water in that amount of time. The plane wasn’t full and the cabin crew consisted of four persons. I am absolutely positive that had they been working for a different airline on a higher pay, they wouldn’t have made me do their job myself lol. 4. another interesting fact is the pointlessness of turning on the AC before landing. it’s obviously not a question of airing the closed space of the plane, since people are still in it, obviously. then why on earth would one take the conscious m decision of making all those people freeze because you want to have the AC on 16° while landing, why?!?! 5. is anybody else going mad because there are no pockets on the back of the chairs on these old sorry-ass blue air planes?😳😳😳 there are just some very rigid ones able to fit just their catalog, paper bag and safety instructions. if you have a book or a cup you will simply hold it in your hand until forever lol. 6. funnily enough, a friend had told me prior that she flew with them eight times. Three were canceled and five had delays of more than six hours😳😳😳😳😳. 7. it took blue air two years to refund her the money for her canceled flights. 8. Other fun fact, it turns out, is that they have the world’s fourth oldest aircraft. 9. and another one: their oldest plane is about 17 years old. 10. what’s also funny (as in stupid) is that they charge you €100 for two bags and you’re not able to pay for them using three different cards that work on other websites and using two different browsers and also a phone. beat this!! 11. and the final points being that they send you annoying emails up to the very last minute before flying urging you to add services that you already bought😅. in my case, when I tried to do the check-in, I received the clear message that online check-in is not available for that flight on both my laptop and phone. However at almost the same time I kept receiving emails urging me to pay for online check-in for the very same flight of course🤣🤣🤣. 🤯🤯🤯and wow. it’s really hard to top blue air when it comes to being shitty.
Flight delayed without explanation
No food or entertainment. Reasonable seats
You asked about food and entertainment, but there was none. The seats were uncomfortable.
Daca tot se schimba avionul, ar trebui sa se tina cont si de faptul ca DACA AI PLATIT LOC EXTRASPACE TREBUIE SA BENFICIEZI DE EL! Am avut platit loc extra space care s-a transformat într-un loc normal. De toata jjena!
Contra: "could not be delayed"
Contra: "I missed my flight because my previous flight was delayed 2.5 hrs"
Pro: "To be going home!"
Contra: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Pro: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Contra: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pro: "Boarding was quick and we arrived on time."
Contra: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pro: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Contra: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Pro: "What to like? The rudness? The delays? Or the fights on board!!!"
Contra: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Contra: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Contra: "flight delayed by more than 1 hour"
Contra: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Pro: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Contra: "I liked everything"
Pro: "Clean enough"
Contra: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Pro: "Flight Attendants very good"
Contra: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Pro: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Contra: "The plane seemed very old, toilet in poor condition."
Contra: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Pro: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Contra: "Serive to pay extra luggage very very slow"
Pro: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Contra: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Contra: "They change the fly departing time with 12 hours before I was flying"
Pro: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Contra: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Pro: "On time ,clean aircraft..."
Contra: "Crew was very serious...a smile can make a difference....."
Contra: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Pro: "Flight on time . Attentive crew . Good price ."
Contra: "Lack of leg room ."
Contra: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pro: "Arrived early to destination"
Contra: "Lack of entertainment also limited drinks"
Pro: "The flight was punctual"
Contra: "I got charged twice for luggage and couldn't get a refund"
Contra: "Rude crew, not organised work , not enough space for legs"
Contra: "I had to make my own way home from Manchester.. plane diverted due weather."
Pro: "On time , crew good... no complaints"
Pro: "free breakfast great staff"
Pro: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Contra: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Pro: "Everything was awesome!!! I am going to buy only from you my next flights."
Pro: "I recomand to Everyone to use the airlines!!Very good quality"
Contra: "Nothing , was everything perfect!The stewardesses very nice"
Pro: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Pro: "Can't say that I liked anything at all."
Contra: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Pro: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Contra: "Seats rather narrow"
Pro: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Pro: "Good price, comfortable seats, nuce food and candies"
Pro: "First time flying with them. Strongly recommended!"
Pro: "Staff on board was friendly"
Contra: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Pro: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Contra: "Not applicable"