Couldn't change passenger, had to ignore this flight and lost 500€. Never Kayak again!
Not enough connection time
They could have used some air conditioning it was ridiculously hot
The crew was very nice, 👍 We had it one food option.
Left 40 mins late and consequently missed a Lufthansa connection at Munich - which didn’t wait for a number of us. Pretty damned annoying
Pro: "Everything went well and pleasant."
Document check to verify our negative covid test was efficient. The supervisor at the Frankfurt gate to depart to SFO was not helpful when I asked with group I was boarding with. Dismissive and said it was on my pass. If it was on my pass I wouldn’t have needed to ask. Everything else about the flight was good- on time departure and good crew given circumstances with covid, masking etc.
Pro: "I didn't like that my bag wasn't delivered from Frankfurt to Barselona"
Contra: "Paying more attention to bags transportation between plains"
Pro: "Crew was professional. Food service good."
Contra: "Leg room. US domestic flights have more legroom than this transcontinental flight. Seats recline into your face, knees bump seat in front of you and some kind of equipment box took the space In front of me for my leg. I had to use the leg room of the passenger next to me to put my foot down."
Pro: "The incoming pilot to Nice parked at the wrong gate and apparently, once parked, it could not be moved. So the airport had to scramble buses which made the flight depart more than an hour late. We had a 50-minute layover and Lufthansa did not hold the plane. So we got home a day late."
Contra: "They could have left Nice on time, or held the plane for us in Munich."
Pro: "Kayak would not allow me to change the ticket - referred me to FlyUs. Horrible customer service. I needed to return on Sat Jun 15 not Sun Jun 16. Would not give refund (i agreed to that when buying) but would not refund the tax, which i feel legally they have to do."
Contra: "Won't be using FlyUs or Kayak again for future purchases. Will go to the airlines directly. Too much red tape and horrible customer service for me to do this anymore. I fly a lot and have over 20,000 miles with Kayak, but those days are over."
Pro: "Reasonably comfortable seat"
Contra: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."
Pro: "Good leg room in aircraft and comfortable seating."
Contra: "My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa."
Pro: "The Crew was very good. I was with my 84 year old father.And they handled his needs very well ."
Contra: "The food of course was sort of mediocre at breakfast. The eggs tasted like they were man made.oh well maybe that’s really typical. Otherwise all was fine."
Contra: "A little bit turbulence"
Pro: "The on-board staff were excellent. Please congratulate Lufthansa on another job well done! Very good at listening and very attentive to passenger needs and passenger comfort. Bravo!"
Pro: "The crew was very accommodating. Entertainment was good."
Contra: "I wasn't aware beforehand that I could request a dairy free meal."
Pro: "Crew rearranged people before takeoff to allow elbow room. Excellent food, salad and vegetable with meat option to help with hydration, wonderful noodle."
Contra: "Slightly too cool but I had an extra blanket and that is preferable to hot."
Pro: "Timeliness of fligyts"
Pro: "service much better Dennis was excellent and attentive!"
Contra: "More movie choices and more music choices"
Pro: "Seating space was fair"
Contra: "Too hot"
Pro: "Crew friendly"
Contra: "Waiting in the line long then expect"
Pro: "Crew were professional and friendly"
Contra: "Small seats"
Contra: "No entertainment on this flight"
Contra: "I was never notified that there was no 1:45pm flight. Had I not gotten to the airport early I would not have made the flight to Chicago.at 12:25pm. I was originally scheduled to to to Munich but the flight was to Frankfurt. The plane arrived early so I had to make different plans for someone to pick me up Very disappointed in lack of communication"
Pro: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Pro: "Crew was good"
Contra: "Flight was over booked and they changed us the seats"
Contra: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Contra: "When I missed the flight in Brussels I had no options re: changing my ticket as there was no ticket sales counter at the airport. Had to go to the travel agent and book a flight on another carrier."
Pro: "Maintaining traditional tourist class service, i.e. a little bag of snack, soft drinks served on even a very short flight."
Contra: "Boarding was free for all, would've preferred boarding by rows."
Pro: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"
Pro: "Flight went well."
Contra: "Frankfurt airport is large and complex. Takes some effort to negotiate from one flight to another."
Pro: "nice and polite crew"
Contra: "no screens/maps with route information no enterteinment unless downloaded on your own devise, I had an Iphone which is too small to watch anything.... seat hardly reclined at all and felt extreemely uncomfortable"
Pro: "the crew are exellent"
Contra: "Very long delays"
Pro: "New planes but staff not friendly"
Contra: "Food was terrible. Definitely need to increase food budget and quality. Compare with Emirates about same fare much better food and drinks."
Pro: "all the flights were on time, the service was wonderfull"
Pro: "Short flight, so food, comfort, entertainment not as important"
Contra: "All flights on Lufthansa, coming and going, were late in take off. We missed a connecting flight on the way to our vacation."
Pro: "I like to fly LH on the BOS to FRA route as they are the only carrier to fly this route nonstop. Usually the service is quite good. The crew is attentive, offers water or juice repeatedly, gives you a warm moist handcloth before the mealservice to clean your hands. Check-in in FRa can be tedious becaiuse of long lines."
Contra: "LH experienced several strikes in the last two years or so. Once I had to stay an extra day, this time I had to cut a family visit a day short. While they handled the rebooking in both cases quite efficiently, not everyone might have the flexibility to change days so easily. It is also disappointing when one has to give up on a planned activity to make it back home on time. Movie selection could be updated and I miss having an actual newspaper or magazine to read on the long flight. Will have to pack my own oin the future."
Pro: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"
Pro: "I like that everything is done fairly quickly and efficiently."
Contra: "It may be a cultural thing for some, but two of the flight attendants did not smile at all. Not even really an acknowledgement when I said hello to them. And I tried throughout the flight to see if it was just because they were too busy or simply did not hear or notice me. It's not a big deal now, but it can be if the whole staff were to become silent and non-interactive."
Pro: "i was able to to do check in on line, be updated on changing gates,"
Contra: "No leg room for a long 4 hour flight!"
Pro: "The staff was so prompt and friendly"
Contra: "Cramped leg space, no entertainment"
Trully im dissopointed ! Im not recomended ! Last Time I used this air line !
Pentru mine totul a funcționat bine… chiar foarte bine
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Contra: "Cannot ask for more"
Pro: "Boarding a smooth flight"
Contra: "Food absolutely"
Pro: "In flight crew worked hard"
Contra: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Pro: "The cleanest of the airport and the airplane"
Contra: "The 15 hours layover"
Pro: "Amazing leg room, free snack and drink, free wi-fi."
Pro: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Contra: "The snacks are super small, which isn’t unexpected when the flight time is so short."
Pro: "Very comfortable journey, leaving on time, arriving on time"
Pro: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Contra: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"
Pro: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."
Pro: "Seats more comfortable."
Contra: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."
Pro: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Pro: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Contra: "No place to put my feet. No foot room"
Pro: "Everything was good"
Contra: "Red uniforms are ok but red tights awful"
Pro: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Contra: "Poor announcements."
Pro: "Staff were always courteous."
Contra: "We had a delay of nearly two hours."
Pro: "The service was superb!"
Contra: "The flight was too short."
Contra: "Flyght was terible"
Contra: "Missed my flight!!!!!"
Pro: "Very comfortable aircraft"
Pro: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Contra: "The food quantity was skimpy considering the duration of the flight."
Pro: "Not much"
Contra: "Lateness and virtually no food at lunchtime"
Contra: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Contra: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Contra: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Pro: "Good service on time arrival"
Contra: "The flight was delayed but due to efforts of the pilot we were on time!"
Pro: "they asked me if I wanted an upgrade to business class - nice"
Contra: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Contra: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"
Contra: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."
Pro: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
Contra: "Poor service, will not fly again with this airline"
Pro: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Contra: "nothing, it was a great flight from beginning to end"
Pro: "very short layover and my check luggage made it all the way home with no problems"
Contra: "very tight connection in VIE after a small late departure from LHR but we make the connection."
Contra: "It took us 2 tries to get there due to weather and they had us waiting in the airport for 12 hours in the middle of the night. We first flew to Lviv and then they turned the plane around and came back as we were landing. I appreciate that they did this for safety reasons. When we got back however at 2:30am, they did not provide us with a hotel and just gave us blankets and pillows to sleep in the airport. They also offered us only a piece of bread with ham and cheese and a coffee for the next 12 hours until the new flight left. Not a pleasant experience."
Contra: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Pro: "Staff was friendly and the flight was pleasant."
Pro: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Contra: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"
Contra: "if you sit in the rear part of the aircraft no menu no food options for you they give you what have left."
Pro: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Contra: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Pro: "More leg room than we had on Swiss Air from Chicago to Vienna via Zurich. In flight food was excellent. Staff was friendly."
Flight was uneventful, boarding was late and should have started earlier
Only relevant because it is the only direct flight.... otherwise terrible
The flight was ok,the crew not so nice.
Boarding started ahead of time. But then we were waiting on the tarmac without knowing why there was a 40min delay. Would have been nice to have a bit more information regarding duration and reason of the delay.
Had front seat, plane almost empty yet shity rayanair trying u to book seats day before knowing that few people are on flight… anyway… I picked seat as was plenty to choose from when get on plane.
Contra: "Barely any covid measures. Brussels airlines uses staggered disembarking. Row per row. Ryanair still does the usual “every man for himself”."
Pro: "Seat super uncomfortable"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Pro: "I was in Emergency row by myself!"
Contra: "I felt like I was always being sold something throughout the Ryanair experience. It’s too much."
Pro: "The flight was on time"
Pro: "On time, Professional crew."
Contra: "Leaving from Reus Airport even though we had paid extra for priority boarding as we went through the boarding gate then asked to stop outside the Airport building waiting to be directed to the plane, All passengers where directed through the gate and where mixed with the priority paying passengers."
Contra: "Very bad service. Everything is bad"
Pro: "Destroyed one of our suitcases after charging us 50 to carry it. Baggage people were less than helpful. Will avoid them in the future"
Contra: "We had to wait ages for our baggage. So effectively the flight was very late. This won't show in statistics as it la ded on time. Potentially serious for travellers. Thank you."
Pro: "It was alright, nothing specific to be mentioned here."
Contra: "Flight was delayed 50mins. No explanation was given!"
Pro: "On time flight"
Contra: "More leg room"
Pro: "Treated us with respect and very helpful when we missed our flight and had to be bumped on to the next flight."
Contra: "Wish we didn’t have to pay so much to change the tickets. Significantly ate out of our holiday money"
Contra: "Flight was late. Gate agent hassled me for my Irish residence permit without articulating that she wanted me to produce it."
Contra: "Flight didn’t leave until about 11 as boardinf didn’t start until after 10 so we arrived in Manchester at midnight."
Pro: "Great job! Timely departure and arrival, quick, uncomplicated and easy boarding, pleasant staff."
Contra: "Delayed , everything is nickel and dime"
Pro: "Comfortable seats and cabin for a short flight and friendly crew"
Contra: "The worst of all the budget airlines"
Pro: "Got to my destination eventually"
Contra: "Flight was delayed over an hour. No explanation or announcements. Everyone just stood and waited for allto board for an hour. They could have told us why we running late."
Pro: "The crew . Very sweet cabin crew ,new 737 ,with lots of “snazzy lights"
Contra: "Cramped space despite the new “improved”leg room due to te slimmer seats"
Pro: "Great trip, right on time, plane was clean, colors are a little weird, guessing some one is a Michigan football fan"
Pro: "Staff was nice and friendly."
Contra: "It was a 35 min flight. Although cheap, the baggage fees are ridiculous. It was cramped. And it took forever to board. Seriously our boarding passes were checked 3 different times."
Pro: "Prompt take-off, good in-flight service, landed 30 minutes early."
Pro: "Everything was quick and efficient from check in to baggage pickup."
Contra: "We were stuck on the ground for an hour. Not impressed."
Pro: "Low cost is the only thing going for RyanAir besides the crew being helpful. It's nice they have assigned seats now."
Contra: "Check in is utterly painful and stressful, ridiculous that you would need to pay to print boarding pass."
Contra: "Was told we would be charged 62 euros per checked bag at the gate because they seemed to big even though a flight to Crete on exact same plane the bags fit easily in the overhead compartment just four days earlier. Then even with priority check in the Santorini airport just let everyone do whatever. Why pay for priority if you are just one big group? Terrible experience this time."
Contra: "Check in process at airport was sheer chaos. Only one check-in agent, with several standing around doing nothing."
Pro: "The flight was on time and the crew did a fine job. It was a short flight with no problems."
Contra: "The leg room is very tight if you have even moderately long legs."
Pro: "Boarding was cramped and it seemed like they ran out of overhead storage fast but everyone got safely on and off the plane."
Contra: "This was my first Ryan Air flight. It was nearly two hours late to take off - while said the pilot was informative, we were treated like cattle. We were made to wait on the tarmac in the freezing cold sleet, where my shoes became soaked in puddles and I was unable to get warm for several hours after. It felt disorganized and amateur."
Contra: "Charging 45 gbp just to check in in person when your website wouldn't let me check in beforehand was completely absurd. Not sure if I'll be flying Ryan air again."
Pro: "That we landed safely"
Contra: "We, along with many other people in the ticketing line were told to get a ticket voucher from another kiosk that we were unaware of. This is ridiculous. My wife and I paid over 300 euro just to take a 40 minute flight. I feel like this is a trick for the airline to make lots of money."
Pro: "Used rynair few times now easy to book great value"
Contra: "Cant say there was anything negative ."
Pro: "There wasn't anything that stands out that made me happy."
Contra: "Our flight was delayed. We were asked to go to our gate at 18.55 and had to queue for 45 minutes before getting on the plane as it hadn't landed yet from the previous flight. No information was given regarding this. We got on the plane at about 8.10pm and it took off at 8.30pm, 50 minutes later than the squeduled time."
Pro: "I liked the original ticket price of US$39 per person for our flight from Berlin to London. The flight arrived ahead of schedule...and was comfortable."
Contra: "With the added baggage fees of 35 GBP per bag, the initial price was inflated...with the 8 GBP per seat choice, it went even higher...my option for seat selection was a to let the airline choose seats for us and I didn't want to take the risk of being separated from my wife, so I chose to select our seats."
Contra: "Chair does not decline"
Contra: "Sooooo many hidden fees that when you add them up tyhey match the price of the flight which was priced high as it was. This airline gauges its passengers and it's unfortunate that they do it at the time of check in when you have no other choice but to pay the fees or miss your flight and your money. One word to describe - RACKETEERS!"
Pro: "I paid 45 euros just to check in."
Contra: "90 euros for one bag and check in process"
Contra: "I didn't have internet access to print my boarding pass and the gate agent was very rude about this."