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Pro: "Great experience, beautiful people, always smiling ant there to help you."

Pro: "Everything was great."

Contra: "Crew was not helpful at all, didn’t even bother to come when asked for help"

Pro: "Very professional and polite crew"

Pro: "The crew was great and loved the meal given during flight."

Pro: "Awesome cabin crew, amazing food, more leg room than European and American carriers. Amazing price. What else can you ask for in economy?"

Pro: "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."

Pro: "Nothing"
Contra: "The seats in business class were not suitable for sleeping even though I paid top dollar and it was a 4:45am flight. They let a random person on the plane and had to do a full security sweep before taking off."

Pro: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
Contra: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"

Pro: "The friendliness and the ease of flying alone."

Pro: "Boarding on time. Decent food. Relatively clean aircraft"
Contra: "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."

Pro: "Стьюарды"
Contra: "Ничего"

Pro: "we ware attisefy for are first time in bisness clas"

Contra: "I have a flight that i booked to istanbul for my self and my fiance over 1000 and was not refunded anything when it was not my fault rhat i could not go to istanbul.on holiday with fiance meeting me there ..visa were stopped because of politics and turkish airlines and Yamaha .com would not refund my money terrible way ro steal off people"

Pro: "Food—though not much of it! If you’re asleep, good luck getting any food afterward. They were out of breakfasts after I awoke. Didn’t they count the reservations?"
Contra: "Restrooms dirty, cabin dirty—no owriodic seeeps, staff that makes no effort to interact. They appear frantic and overworked. sure hope the pilots are more engaged than everyone w Turkish Air"

Pro: "Entertainment was great, crew were polite and attentive"
Contra: "Not enough leg room for anyone over 6ft tall"

Pro: "Free upgrades are great, unfortunately rare."

Contra: "I like everything"

Pro: "One of the best airlines. The Boring team in Cluj was really pleasant and courteous"
Contra: "No subtitles in foreign languages"

Pro: "There was almost nobody on the flight. In flight entertainment was awesome too."
Contra: "Nothing"

Pro: "In flight entertainment is great! Good selection of movies, nice screens."
Contra: "No vents at seats on Airbus 300, AC was set at high temp so I was frequently way to warm to be comfortable. This is on both our main flight to Istanbul and our short transfer to Athens. Drink service did not start until 2 1/2 hours into flight. You get what you pay for I suppose. Still 10.5 on a hot plane!!! I usually need a jacket. Food was ...awful."

Pro: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Contra: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."

Pro: "It was a very nice flight I would give 5 stars don't know why it showed up with one star"

Pro: "The boarding was fast and smooth"
Contra: "The food"

Contra: "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"

Contra: "There was not enough milk while they know there is alot of kids"

Pro: "Good entertainment, adequate comfort"
Contra: "Repetitive, intrusive, unsmiling screenings at Istanbul airport"

Pro: "Food and pleasant service."

Pro: "Everything"
Contra: "They don't speak very well English"

Pro: "Food was very good"
Contra: "the smell of the airplain was very bad"

Contra: "Fantastic"

Pro: "Nothing, will never use this airline again."
Contra: "Worst customer service. Very uncaring and rude. Worst airline I have seen and I have traveled with many. Had doubts about using Turkish and a little less expensive ticket turned out to be the most expensive in many ways. Went to the gate 17 minutes early and the agents and the plane was there but was refused entry and was lied and told to go to gate 215 and missed the flight even though there were empty seats on the plane. Asked for help at the other gate but was given the run around and ignored by everyone and told to go to gate 214. After I went to gate 214 was told to go to customer service lower level. Turkish airline supervisor Mustafa Bogaz at Istanbul customer service held a grudge because I was upset and yelled at one of the supervisors and he told Mustafa and everyone not to help me and wanted to get back at me and said penalty in front of me to the customer service member I was speaking with. Mustafa lied and would not put me on a connecting flight and said I had to pay penalty and wait 24 hours. Told me to go to customer service outside the airport and would not call them after I told him I was ready to pay for a connecting flight and could not wait 24 hours and needed to go to work. Even though an American citizen was told needed a visa after waiting 1 hour in line and had to pay to exit the airport. The machine didn't work and the credit card was refused. Got stuck at the airport for 24 hours and missed work and a family event. Turkey is a hell hole and nothing works. Will never visit again. Mustafa 6 hours later was still holding a grudge and told another customer service member in Turkish in front of me to lie to me and say there was no emergency aisle seat available for the flight the next day. Got an emergency aisle seat the next morning when Mustafa wasn't there. Everyone in the customer service team including other supervisors took Mustafa's side and would not help me and lied. Everyone had no compassion and held a grudge."

Pro: "x"
Contra: "x"

Pro: "Plane was nice. Crew was very nice."
Contra: "The plane was blazing hot. The in flight entertainment system was down for half the flight."

Pro: "Everything on the plane was great."
Contra: "The boarding area at the airport was overly crowded and hectic. It was really difficult to move around with two kids and a few bags."

Pro: "Staff were very friendly"
Contra: "I picked specific seats when i checked in online. Instead I got the worst seats me and my wife. Plane made unusual noise and I am a frequent flyer."

Contra: "The seats on the second flight were smaller and we had no flight console (no movies, usb charge..)"

Pro: "There wasn't anything particularly special about this flight to make it stand out from other airlines. It was just a short 2 hour flight and had everything you needed."
Contra: "At check in, the agent said she had put me in the exit row, but I was actually just behind it."

Pro: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Contra: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."

Pro: "Crew was nice and friendly."
Contra: "Food was not very good."

Pro: "The flight was comfortable and on time. My congratulations to THY for the management of the situation so well right after the confusion brought about by the coup d'etat attempt in Turkey. Thanks a lot!"
Contra: "The Sabiha Gökçen airport in Istanbul is discrageful, and changing flights there is always a horrible experience. But this is not, of course, the fault of THY. The airport is simply too small for the current number of flights."

Pro: "very nice flight."
Contra: "The vegetarian dish could not be arranged in this case, although it was totally the fault of the third party website"

Pro: "Nice crew, clean plane"
Contra: "Flight was 2 hours delayed- late to my connection so luggage was lost and I was 3 days without luggage."

Pro: "The flight was good. The boarding was appalling."
Contra: "There were enormous crowds at Sabiha Gökçen airport. The flight connections were late due to bad weather, and I nearly missed my connection to Brussels. There was no information and no help, and the gate was already closed. The people at the ground terminal knew no foreign languages. All they could say was 'I do not know. This is not my responsibility'. Completely disorganised."

Pro: "Boarding was on time and departure as well."
Contra: "Entertainment in the whole plain did not work. At arrival we waited about 30 min before exiting the plain."

Pro: "In general I like all the comfort that offers Turkis Airlines to their customers."
Contra: "There are some employees there are not so kind. When ever a customer request for assistance."

Pro: "Food was excellent,lemonade was great"

Pro: "sevice, personnel"
Contra: "food"

Pro: "food, entertainment"
Contra: "too small legroom, waiting for the boarding in the Airport was crowded"

Contra: "Flight was cancelled"

Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"

Pro: "Very smooth flight. Everything was perfect."

Pro: "Good crew, comfort and timing"
Contra: "I got what I expected"

Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"

Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."

Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."

Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."

Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"

Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."

Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."

Pro: "Flight on time, good service, helpful staff"

Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("

Pro: "I always had a great experience with Lufthansa."

Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."

Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"

Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"

Contra: "Delay of 45 minutes made me almost miss my connecting flight."

Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."

Pro: "Plane was clean"
Contra: "no entertainment, cramped seats"

Contra: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."

Pro: "Very good service.."

Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."

Contra: "crew was not friendly"

Pro: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."

Contra: "It wasn't Lufthansa"

Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"

Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."

Pro: "Nothing."

Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."

Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"

Pro: "Nice airport"
Contra: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"

Pro: "Efficient boarding. On time departure."

Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"

Contra: "The food could be better. The ravioli option very oily ."

Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"

Pro: "Plane was clean and service was great."

Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."

Pro: "Drinks and food quality acceptable Well on time Very friendly crew"
Contra: "Seats comfort could have been better"

Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."

Pro: "It was perfect"

Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."

Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"

Pro: "Lufthansa service"
Contra: "No entertainment"

Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"

Pro: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"

Pro: "Everything went fine."
Contra: "n/a"

Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"

Pro: "Cheese sandwiches were good."
Contra: "Long delay of the flight due to weather conditions."

Contra: "Flight delayed and lost connection. 2 hours for rebooking"

Pro: "Nothing"
Contra: "Flight delayed for one hour which caused us to miss our train. We had the longest check-in queue in the world although we have already checked in online and had our boarding passes in advance. Snack on board was a poor piece of biscuits"

Pro: "Crew was polite and helpful"
Contra: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."

Pro: "Amazing crew"
Contra: "WIFI"

Contra: "They couldn't find my name and I have to run around in the airport. I almost missed the flight, even though I was over 2 hours earlier."

Contra: "All good"

Contra: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."

Pro: "Service was outstanding!"

Pro: "There werecseats available at gate area to wabit for plane."
Contra: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."

Pro: "it was mess, so I cant say positive thing"
Contra: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."

Pro: "Friendly staff with great service"

Contra: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."

Contra: "We had a delay of nearly two hours."

Pro: "Arriving alive. Attentive service was a nice bonus."
Contra: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"

Pro: "no complaints"

Contra: "The worst airline, customer service ever"

Pro: "Not a long run."
Contra: "Seats too too tight. Uncomfortably tight."

Pro: "On time departure, friendly staff"
Contra: "GET AN AGREEMENT WITH GLOBAL ENTRY"

Pro: "Short flight"
Contra: "I have to pay for food or drink"

Pro: "too short to tell."
Contra: "Not applicable"

Pro: "You guys have. Very professional crew !!"
Contra: "The customer service In Europe wasn’t helping out at all"

Contra: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."

Pro: "The crew was very attentive, generous and courteous."

Pro: "Very organized airline. Friendly staff."

Pro: "Excellent service."
Contra: "Somewhat expensive for Vienna - Brussels one way route."

Pro: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."

Contra: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"

Contra: "Both flights were delayed. Food selection was poor."

Contra: "Both flights were delayed. Food selection was poor."

Contra: "The flight was delayed and I lost my luggage."

Pro: "IT WOES HAREBELL. 4 HOURS BEFORE THE FLIGHT THEY TELL NE THETA WE DOESN`T HAVE PLIES ON THE FLIGHT. THE MAN IN DESC 377 GAVE TO ME BIRDING CARD TO GET G. IN STAND-BY. THER FLIGHT 599 NOT ON THE BORD. AT THE HEAD OFFICE OFF THE OSTREIN CCOMPANY IN GAT G TELL TO WAIT. HALF HOUR LATER STILL THE FLIGHT NO ON THE BORD AND I RAN EAGEN TO OFFICE OF OSTRIEN END NOW THEY SAD IT`S MESTEK AND I IN GET F . NOW WE MAST MAKE THE SECURITY CHECK OVER AGAIN . WE RAN TO GET F TO FLOOR DAWN . IN THE END...WE GET BORDING CARD WITH SEPARATED SETS."
Contra: "RUDENESS INSOLENCE RATTLE, RUN-AROUND MISTAKE, OR EVIL"

Pro: "Love the coordination"

Pro: "Everything was great except seats uncomfortable"
Contra: "Uncomfortable seats"

Pro: "got to my destination on time."
Contra: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."

Pro: "Service was great and the flight on time."

Pro: "Good food, nice crew, nice screen, new plane"

Pro: "Staff was friendly and the flight was pleasant."

Contra: "Oversold the tickets on my flight and put me on standby. Needed to change the flight and all my plans."

Contra: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."

Contra: "Delay of 1 hour on a flight of 1 hour during lunch time and neither a snack during the flight."

Pro: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Contra: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."

Pro: "Crew and boarding were fine. But nothing to crow about. Just not stressful."
Contra: "That was the most uncomfortable flight I have had. It was hard fora short flight, though sitting so close to another passenger, side and front was stressful. Plus, my back was killing me by the end of the short flight- and the long flight from Europe to the US was hard. It was pretty much knocking elbows with the passenger next to me when eating. And mind you- no passenger in my row as any larger than the average person. The seat recline was fine and marginally helpful in relieving back strain- except it did put you in the lap of the passenger behind you. The passenger across the aisle from me shoved the seat in front of her and told the passenger in front of her he could NOT recline. The passenger next to her (I assume her husband) joined in with the shoving. I finally felt a need to intervene and calm them down as it began to escalate- and I did want the flight to continue. Note- while I think the passengers shoving the seat were a bit rude- the crowded nature of the seating with the recline was hard, so I understand. But the person in front had a reason (and a NEED given the discomfort) to lean his seat back. The seats were simply too uncomfortable to keep them upright. I helped them find a recline for both passengers that was reasonably okay. I also tried to get my recline somewhere between comfortable for me (impossible) and reasonable in space for the person behind me, This is an airline problem. And when people wonder about the rise in passenger rage... this cramming in is it. I had to use Austrian because of a last minute need to book a flight- given the inability to relax even a little and the residual back and leg pain ... thus my ability to immediately jump into work during a busy work and travel schedule means that I will definitely not take this airline again. If you are shorter than 5' 5 and weigh about 100 lbs- this might be okay. Otherwise, expect to be a lot of rats shoved in a cage."

Pro: "The seats were comfortable and the crew attentive. The movie selection was excellent and the entertainment system was excellent. The food was typical for what you get on transatlantic flights in economy."
Contra: "At the gate the boarding processes was very slow because there was only a single person checking the passports and the boarding passes of all passengers. Surprisingly, this airline also could not provide a plastic bag for our checked in child seat, which is standard on other airlines."

Pro: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"

Contra: "We were stuck on the ground at London for what seems like ages."

Contra: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."

Pro: "Ground crew was very helpful. Nothing remarkable about the flight"
Contra: "Flight was late. This made the connection in Vienna very stressful"

Pro: "I like the service,was great, flight was smooth,great team!!!"

Pro: "Cordial staff, on time flight, and tasty meals."

Pro: "Seems odd to have to pay for a water and coffee on a flight."

Pro: "Crew was nice, plane was new and clean, flight was safe with no issues"
Contra: "Plane was so small, I had a feeling I was on a low cost carrier in Europe. Even carry on couldn't fit above in the bins. This is very disappointing for an airline that used to be great. That plane was like the bottom level of the Titanic where people were squizzed in. Upon arrival in Vienna getting off the plane we had to take the stairs and the bus to the terminal - that's how small the plane was. Just awful."

Pro: "that I succeeded to get home"
Contra: "air conditioning in the plane"

Contra: "Have WiFi"

Pro: "Everything"
Contra: "Nothing"

Pro: "checking baggage included, comfortable plane"
Contra: "the plane was almost an hour late"

Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."

Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."

Contra: "This flight seemed very chaotic at the beginning. It was late. When we boarded it seemed uncomfortably hot inside. The stewardess doing the flight announcements talked very quickly and ran everything together."

Pro: "Finally not much delay Double coke with ice"
Contra: "Still some delay"

Pro: "The seating availability at the check in time"
Contra: "The TVs never worked"

Pro: "Business class seat"
Contra: "1,5 hours late, no info about it. Old plane."

Contra: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."

Contra: "Timing"

Contra: "The departure could have been on time"

Pro: "Clean."
Contra: "Boarding via bus."

Contra: "Lots of turbulences at landing, due tonthe heavy rain."

Contra: "Not so many movies"

Pro: "Crew was very good, professional"
Contra: "You should look for a proper bread,better sandwich and a healthier desert."

Contra: "Everything was perfect!"

Pro: "The whole process was very enjoyable in the flight was really nice I loved it"
Contra: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"

Pro: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Contra: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."

Pro: "Boarding too early and then sitting on the plane."
Contra: "Food."

Pro: "For the first time, in many years, cabin crew apologized for delay"
Contra: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"

Pro: "short time flight"
Contra: "no entertainment/poor food"

Contra: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"

Pro: "Everything was very quick and well organized."

Pro: "The employees were nice."
Contra: "Checkin process moved very slow and we had to run though security check The people at the checkin counter did not know all the bluecard rules and had to go in the back to verify my husband's legal travel docs and that added even more delay for us We got into the plane with delay and then we sat on the runway for a long time All this we could have survived if we could have had food, but they had no vegetarian sandwich options so the only available thing was a tiny strawberry cake"

Pro: "Checkin and staff were efficient and professional. Amazing there was food on such a short flight."

Pro: "We had 2 flight attendants (females), one very pleasant and helpful, the younger was alright, I guess she was just ok, not going the extra mile or anything, nor smiling."
Contra: "I was the first one to use the rear restroom and it had a terrible smell - not clean. Not impressed. No entertainment."

Pro: "Check in , flight info at airport great !"
Contra: "No choice for food."

Contra: "Flight was 1h20 minutes late."

Pro: "Received a banana with my meal"
Contra: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."

Pro: "Comfy seats"
Contra: "Both flights were on time!!! Comfy economy seats"

Pro: "FOOD and the crew"
Contra: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"

Pro: "Pleasant staff, good flight."
Contra: "Nothing in particular. This was a quick flight, so I didn't expect much in terms of entertainment or food."

Contra: "Flight attendants telling me take off my headphones, this isn't 1999"

Pro: "Punctuality, politeness, cleanness"
Contra: "Food, but not so important for me ."

Pro: "It was a pleasure to fly with them. I wish they flew in the continental US too."

Pro: "Flawless in spite of weather related delayed take off."

Contra: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."

Contra: "Connection"

Contra: "Terrible handling of a situation with a passenger with special needs."

Pro: "It was comfortable with good price."

Pro: "Attentive flight attendants"

Pro: "Ground crew informed us on the reason of delay, bad weather over Bucharest."
Contra: "Midnight flight was the only option, and it was even then more than half hour delayed."

Pro: "Flight didn't exist."

Contra: "Passport control is a mess, please help people to understand where to go. What to do.!!!!!!!!!!"

Pro: "Crew was great and food was good and plentiful despite being only a quick flight"

Pro: "Very professional staff. Reliable and trustworthy pilots. My preferred way to travel from Bucharest to Cluj-Napoca."

Pro: "On time!"
Contra: "No entertainment"

Pro: "the crew on board was very nice and friendly , sitting was good"
Contra: "we had an un announced delay ,there was not mention priority business class while boarding and food on board was not a nice choice"

Pro: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Contra: "Very old movies as entertainment."

Contra: "The food was very poor, the staff hardly offer any liquids through out the flight."

Pro: "The aircraft and crew were professional and courteous. The food was ok."
Contra: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."

Contra: "Short term for the transfer"

Pro: "Small plane but comfortable seats with enough space"
Contra: "Very stressful transfer - 30 mins are not enough"

Pro: "The Crew"
Contra: "Free food"

Contra: "The loading was a mistake. We were bused out to the plane but they didn’t start until the planned 30 mins before departure and it took 90 mins so we left over an hour after we were scheduled. Landing so late that a number of people couldn’t make their connections"

Contra: "No vegan meal, although specified at booking, broken entertainment center, lost luggage."

Contra: "Give more informations if there is any problem or schedul"

Contra: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"

Contra: "Tight seat places. No food unless paid for."

Contra: "one hour late at departure, otherwise an ok trip"

Pro: "the crew was very good, the seat could be a bit bigger in economy class"

Pro: "Confort"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."

Contra: "0"

Contra: "Service"

Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."

Pro: "Roomy"

Contra: "need to move away from stereo type attire and serve the customer"

Pro: "Everything"

Contra: "They lost my laguage."

Pro: "On vote pour le thème magnifique merci beaucoup"

Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"

Pro: "Entertainment was good"
Contra: "We took off and landed an hour late than planned. Since we came-in late we waited additional two hours until we were able to get off"

Pro: "Poor boarding processs"

Pro: "They had a good selection of movies."
Contra: "Food was terrible. If you’re flying to America, serve American style meals. I missed my connecting flight because we were delayed by 45 minutes but Polish Airlines didn’t provide a hotel voucher so I had to pay for a hotel out of pocket. Rude flight attendants and overall, very uncomfortable experience. I will pay the difference and fly SWISS next time."

Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."

Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"

Pro: "My flight was pretty comfortable. I had heard so many negative things about LOT Airlines, but I loved the cabin crew who were extremely courteous, and the food served was pretty good (dinner and breakfast since it was an overnight flight). The entertainment was pretty good as well; they even had some Oscar nominations like Dunkirk and Shape of Water available to watch. Overall, I was very pleased with my flight experience."
Contra: "The only thing that I was not a fan of, but which didn't bother me that much/didn't affect me that much, was that we departed from JFK in NYC *an hour late* because we boarded so late. For some people, this caused an issue with their connection in Warsaw, but for me, I luckily had a four hour layover. Still, an hour is pretty bad in terms of departure."

Pro: "Crew was great."
Contra: "No on-board entertainment."

Contra: "Baggage policy was confusing end I ended up with baggage fees about the same cost as the flight"

Pro: "The flight was on time and the crew was great"
Contra: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"

Contra: "When I handed over my boarding pass, I was told I had to walk seven gates away for an "extra security check." I am 71 years old and don't run well. I only object to the fact that they did not have the security check available at the boarding gate - or they might have called my name and sent me over there well before beginning boarding. They did assure me they would wait for me but I was the antepenultimate person to board the plane and quite upset by the whole thing."

Contra: "Very bad boarding experience... We were not issued boarding passed for all legs of the journey at the beginning. At the last leg, we were provided separate seats. Boarding staff extremely rude and unfriendly. Not one person (apart from the in-flight personnel) wore a smile."

Pro: "The gates were close."
Contra: "They loaded us on the bus, then parked us in front of the plane for what seemed like 10 minutes. May have been more/less, but standing there in that stuffy bus made it feel worse than it was. Departure flight was delayed, so my 50 minute layover may have contributed to my bag not being transferred, and lost."

Contra: "was delayed for 4 hours."

Pro: "Absolutely nothing"
Contra: "We where more than 3 hours late. Crew couldn't care less about even saying welcome to you. plane was filthy"

Pro: "Easy long travel very comfortable"

Pro: "Ground crew did a good job rescheduling and arranging hotel"
Contra: "The flight was cancelled"

Pro: "I love the service"
Contra: "Food, service, and everyrhing. That was great experiance with LOT. Love it"

Contra: "You sold me no lagge ticket, and than charged extra"

Pro: "I like everything food and the chaires very comfortable thanks"
Contra: "Nothing to complain Everithing is excellent easy flight Thankyou"

Pro: "Nothing"
Contra: "The flight and the food All complete horror"

Pro: "Friendly staff, clean airplane, electrical sockets available."
Contra: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."

Pro: "The landing was little hard."

Contra: "Boarding started at least half an hour late."

Pro: "Older aircraft had not as narrow seating and was more comfortable."
Contra: "Boarding que at Warsaw is a mess."

Contra: "Baggage fees"

Contra: "There was a delay at Warsaw Airport for almost 3 Hours I arrived home 2.00 Am I missed a family wedding that night"

Contra: "Professional crew"