Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Contra: "Improve quality of on board announcements."
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Pro: "Crew! They super attentive"
Contra: "A bit more legroom and seat size."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "Nice crew"
Contra: "Not enough space to store at feet. Food was terrible - hot pockets - disgusting. Mystery beef stroganoff. Rude passengers pushing seats all the way back."
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "The counter staff in Heathrow was great"
Pro: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Contra: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price."
Pro: "Very good service.."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "The Quietness of the trip. Enough to sleep."
Contra: "There is no possibility for me ti eat. I have a sugerless diet without any aotmeel, rice, corne and other wheat. Just almendraflour is allowed and cooked vegetables and fruit and chicken and fish. I always have huge difficulties in flying intercontinental."
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "As a Germany company all was in place on time and well done."
Contra: "All was good"
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "excellent meals, good service, excellent entertainment"
Pro: "I love Lufthansa! It's my preferred carrier!"
Same problem with aeroplan
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "More food"
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Contra: "Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again."
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Contra: "Short flight but not quite comfortable seats."
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Contra: "Poor selection of films on the entertainment system."
Contra: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."
Contra: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Contra: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."
Pro: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Contra: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Pro: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Contra: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"
Contra: "Let some people pass first even though they arrived after us and we al had same tickets (or gave preference for no apparent reason), I did tell thecgate agent and he apologized"
Pro: "The stewardess is very polite and accommodating n"
Pro: "Except eventually delay, the flight experience is good."
Pro: "Enough legroom for economy"
Contra: "Basic food - poor in fight entertainment"
Contra: "Checked baggage very expensive."
Pro: "Not a long run."
Contra: "Seats too too tight. Uncomfortably tight."
Pro: "clean airplane. staff friendly and helpful. good movie selection"
Contra: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."
Contra: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Pro: "Good service and on time."
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "Very nice crew."
Contra: "Buses to aircrafts. No snack on short flights."
Pro: "Excellent service."
Contra: "Somewhat expensive for Vienna - Brussels one way route."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "Spacious aircraft. Polite crew. Even good food. On time."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Contra: "The vegetarian meal was OK"
Contra: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Pro: "Staff, seats (exit)"
Contra: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
Contra: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Pro: "Great grew, great flight. Thank you!"
Pro: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"
Contra: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Pro: "Most things were OK"
Contra: "Except a crying baby near me, during first half of the flight"
Contra: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Pro: "Choice of movies Pillow plus blanket Snack-1/2 sandwich plus caramel mousse"
Contra: "I wasn't able to check in online therefor i got terrible seat. The guy next to me was very tall and big and he was stuck on me due to not enough space. I was extremly uncomfortable because he was rude when i asked him to let me out. I asked if i can change seats but the plane was full. I didn't get any sleep either. Extremly tiring and turbulent 10 hour flight."
Pro: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Contra: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Both airports totally understaffed. Awful experience.
They canceled our flights that went on anyway.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "Information sharing by pilots and crew. Economy class leg room is good."
Contra: "All good up to the level"
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Contra: "Everything was good"
Pro: "The crew and the timing were ok"
Contra: "The seats were uncomfortable"
Pro: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Contra: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Pro: "Great crew, comfortable seating with enough leg room."
Contra: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Contra: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Contra: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Pro: "Just the cabin crew being nice"
Contra: "Punctuality KLM is always late"
Pro: "The crew were really helpful with people who had tight connections because of the delayed flight"
Contra: "I wish they had WiFi"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pro: "The crew were amazing and the flight was very smooth."
Contra: "Keep up the good work"
Contra: "wasn't able to take the flight since I missed it"
Pro: "Crew was very friendly. Nice that wine was served without charge."
Contra: "Announcements from the cockpit were hard to hear. Food has been better in past."
Contra: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pro: "Great food"
Contra: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Contra: "Flight departed 35 minutes late"
Contra: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pro: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Contra: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Contra: "there was no lounge close to our departure gate"
Pro: "I got some rest"
Contra: "unable to charge my phone or watch movies"
Pro: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pro: "Lovely staff, good food, great movies."
Pro: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Contra: "The amount of extras you have to click no to while checking in online."
Pro: "Good efficient flight crew friendly and helpful"
Pro: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Contra: "Nothing to be honest . All positive."
Contra: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pro: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Contra: "The entertainment was quite dated and didn't have new movies etc"
Pro: "Food and staff were great"
Contra: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Contra: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pro: "The service, entertainment, food, the crew, the aircraft were excellent."
Contra: "They put us in a Transavia plane."
Pro: "leg room economy compared to KLM"
Contra: "full flight, no upgrade possible"
Pro: "Seat space was good for a short flight, inclusive of free snack and drink."
Contra: "Too much overoverhead luggage."
Pro: "Overall very nice flight, even comes with free drink and snack"
Pro: "A nice short flight"
Contra: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Pro: "It was very comfortable"
Contra: "The crew was great"
Pro: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Contra: "Would be nice if there was wifi on board"
Pro: "Crew and food"
Pro: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Contra: "Only 1 drinks round on a 3h flight."
Contra: "Terrible moslem food, too much lentil with tasteless chicken"
Contra: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."
Very tight leg space in the cabin
Pro: "The crew is nice"
Contra: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Pro: "Seats ok. Crew is super. Drinks offered"
Contra: "Nothing, AF rocks"
Pro: "Clean plane , good crew ,"
Contra: "they didn't load my baggage from flight 1 to 2"
Pro: "The sear was messy they didn't clean it it was full of pieces of bread."
Contra: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Contra: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Pro: "Cops is always a good reason to flight"
Contra: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Contra: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Contra: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Contra: "Seats were too close together."
Pro: "The crew was terrific."
Pro: "Amazing crew and on time flight"
Contra: "The craft is a bit old. Harsh landing."
Pro: "Arrived on time."
Contra: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Pro: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Contra: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Pro: "Red wine was excellent"
Contra: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Pro: "Everything was great"
Pro: "The transfer times were excellent"
Pro: "Crew was very nice and the food was excellent"
Pro: "DIY snack area"
Contra: "Food and seating"
Pro: "Crew members"
Contra: "Up to 1 hour late and they leaved my baggage in Paris"
Pro: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Contra: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Contra: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Pro: "Just a routine flight but done with perfect execution."
Contra: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Pro: "My seat"
Pro: "Very quiet"
Contra: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Pro: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Contra: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Pro: "Onboard crew was friendly. Dinner was good"
Contra: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Contra: "We were 2h late"
Pro: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Contra: "Nothing to like"
Pro: "Absolutely everything perfect."
Contra: "Through my own fault I ordered a different seat instead of window seat. :)"
Pro: "I liked the food, the crew, the service"
Contra: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pro: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Contra: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Pro: "Priority boarding with kids"
Contra: "Nothing special just like easyJet ir Rayanair"
Pro: "Arriving safely."
Contra: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Pro: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Contra: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Pro: "The food, the service and everything else is fine, quite good."
Contra: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Pro: "Flight was only 50% full. Room to spread out."
Contra: "Leg room cramp. Flight arrived late as a result missed connection home."
Pro: "It was on time"
Contra: "Food was AWFUL! Better to serve nothing"
Contra: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Pro: "Good on a short flight"
Contra: "Paying for carry on due to weight limit. First time this ever happened!"
Contra: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Pro: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Contra: "TV was too slow."
Pro: "Good seat near the front."
Contra: "Delayed arrival by 30 minutes."
Contra: "Food and coffee were cold. Service on AF is getting worse."
Flight got delayed on arrival and departure too. No complimentary snacks provided. Waiting time more due to flight delay
It was fine. Pilots were competent and did their best to catch up the time we had lost, and expertly landed us into LGA despite high winds.
Not paying for internet after spending almost $300 on a one way ticket! GTFOH! Flight entertainment should be free with all the price gouging airlines do!
Pro: "Good seat. Good films."
Contra: "A broader range of free snack types would be nice."
Contra: "First flight delayed for mechanical. Put on another flight. About to take off and ground for two hrs on the tarmac. No refreshments offered on either. The only thing they did was tell us we had the right to de board after sitting in silence for 1.5 hrs. I wish I could say this is not the norm for American Airlines but they are 5/6 in the past two months for being late and having mechanical issues"
Contra: "They already know they will have a delay but they don’t act before happen"
Pro: "Very uncomfortable seat - and I’m thin."
Contra: "Outlets not working for my row"
Pro: "The crew was so friendly and helpful and nice. Love the whole online entertainment thing that AA does now."
Contra: "There was an awful flight delay and the reschduling options sucked at first. Once that got sorted to my liking, however, everything else was perfect"
Contra: "We were delayed (not really their fault), there were no USB or charging ports for a 4 hour flight, we sat on the plane after landing for about 45 minutes with no explanation, and we had to walk to the next terminal to retrieve our bags, which didn't come out for over an hour (they claimed airplane maintenance). One of the worst travel experiences I've ever had."
Pro: "Very uncomfortable seating even though paid for preferred. Not enough space for carry on."
Contra: "Crew service"
Contra: "More room. Screen was broke"
Contra: "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
Pro: "Smooth flight"
Contra: "If there were no delays"
Contra: "Lack of a crew delayed flight 4 + hours."
Contra: "On time departure. Meal service."
Pro: "Crew was kind and attentive"
Contra: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
Contra: "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."
Contra: "All of my flights were delayed"
Pro: "Flight was on time, arrived just a few minutes late, and newer aircraft."
Contra: "Seat didn’t redline, food was marginal, flight attendants just did their job, nothing to write home about. It stands to reason: economy seat, economy food, economy entertainment, economy sleep, economy experience."
Pro: "Nice to see the airline boarded and took off on-time. Kudos to the airline for actually having a meal option for breakfast without dairy for folks like me that are lactose intolerant. Oats were delicious"
Contra: "Boarding group 6 was awkward. Crazy American Airlines lady kept yelling at the first two passangers to use blue lane to board, which we were already walking in, pointing to us and repeating herself in a rude manner that made us pause and question ourselves that we were in the right lane! So we got out of the lane only to have 5 passengers cut in front of us. Idiot lady misdirecting passengers. Poorly handled."
Pro: "The TV's on the back of the seats were nice."
Contra: "The threatening tone of the counter associates about last minute checking of your bags because they don't have enough space in the overhead cabins. Why offer everyone that option if they will force groups 7-9 to check them?"
Pro: "Check in time was fast"
Pro: "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."
Pro: "When the plane finally arrived everything went smoothly"
Contra: "Our flight was delayed at least 5x. We started getting delays around 1pm but our flight wasn’t scheduled to leave until 7pm. We were on a connecting flight so it was no chance of making the second leg of our flight. I used an AA discount to get a room in Charlotte but we didn’t get to the airport until almost 2am so I had called to cancel that hour before making it to Charlotte but was told I may still be charged for the room even tho at this point it was outta my control. It would be great if the airline took care of giving you shelter when you are stuck in limbo with no reason behind while you are stuck. American is a good airline but they seriously dropped the ball this trip."
Contra: "Seats are cramped"
Pro: "Entertainment on screens"
Contra: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."
Pro: "Excellent experience despite short weather delay. Outstanding flight crew"
Pro: "Totally fine"
Contra: "It was fine"
Pro: "Premium economy is the way to go for a long haul flight. We were comfortable and able to get some sleep."
Contra: "The crew on the way to Sydney was a little more present. There was always someone milling in the galley between the business class and premium economy cabin. The crew returning came through the cabin often and were attentive if you asked for them but you had to seek them out."
Contra: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Pro: "The snacks and meals were decent, as far as plane food goes (although the “vegetables” with the chicken were pretty awful). Also the entertainment selection had a wide assortment of movies, but disappointing tv show selection."
Contra: "The boarding process was a mess. Just a huddle of people, with no clear direction and no one enforcing lines or boarding groups. Also my husband and I weren’t seated together and when I tried to change it online, the entire flight showed as booked. However once on board there were clearly a number of empty seats."
Pro: "Entertainment, crew"
Contra: "Several flights were delayed and canceled on last minute."
Pro: "The individual screen options and wide variety to keep you entertained for the flight. Very clean. Staff very helpful kind and accommodating! Look forward to flying again with them."
Contra: "My party didn’t get to sit together. Split up on a long flight sitting in between two large and stinky men. Not really their fault besides not assigning seats for the two of us together"
Pro: "Check-in staff very helpful"
Contra: "First flight got cancelled without explanation. Then I couldn't get a follow up direct flight so I had to wait 2 days. Then when I finally flew there you lost my suitcase and I had to wait for that for 2 days!!! I'll never fly Iberia again!! You didn't even try to make up for it. And the guy at the counter was straight up rude."
Contra: "There were no available snacks and drinks between meals in a long international flight. In other airlines, they have continous supplies of snacks and drinks at the food area for passengers to enjoy at their leisure."
Pro: "leg room...excellent"
Contra: "the lack of personal entertainment system. dead power outlet."
Pro: "The crew was nice."
Contra: "We had to walk outside to board the plane. My husband has two bad hips and we had to walk up a flight of stairs to board the plane. The plane was extremely small and our sits were located in the rear of the plane. The bathroom had an unpleasant odor."
Contra: "Staff was rude and accoutable for delayed flight and lightning striking plane while we were in the air"
Pro: "The flight was fine, no complaints from JFK to DCA, luckily at JFK they gave us priority check-in forms to help us skip a few lines to get through faster for our connecting flight to DCA."
Contra: "Imagine, thanking up until the last minute that you were taking one airline only to be taking another. Imagine no one alerted you to the fact that you were not taking Finn air, as all of your travel documents indicated, but American Airlines that had set up operations with Finn air as a front to cover their poor allegiance and performance as of late. Classic bait and switch at the tune of several thousand dollars. This is worthy of congressional over site."
Pro: "After I pledged 25 years ago I would not travel with AA, this recent trip to Miami was delayed 30 minutes going to Miami and one hour goin back to Panama."
Contra: "Ticket counter very long in Miami. Kiosk did not work. Flight delayed in both routes."
Pro: "The Boarding Was Fast And Easy, The Flight Was Even Early And On Time! The Crew Was Very Nice."
Contra: "There Was No Entertainment For A Almost 2 Hr Flight."
Contra: "Super old planes, no had a tv."
Pro: "Overall it was very comfortable and smooth flight."
Contra: "The airplane was looked new, clean and the seats were very comfortable."
Pro: "The crew tried and did as good a job as they could with what they had to work with."
Contra: "The shuttle transportation didn't give me any information about baggage claim, took me 45 min to find the right baggage claim! So frustrating."
Pro: "Nice employee's"
Contra: "Plane seat were cramped and worn out. Over priced food"
Pro: "Overall very good"
Contra: "Nothing specific"
Pro: "I had my first experience in the Admiral's Lounge at O'Hare and enjoyed it very much."
Contra: "My traveling companion's tray table was disgusting when she folded it down for beverage service. She asked for a wet towel and the flight attendant was snarky but went to get one without even looking or asking to see what the problem was. Her entertainment console wasn't working so they reset it but instead it reset mine (two seats over) they did this again and I let them know it was resetting mine. I was told that I was not in the seat they were resetting for ...I inquired if perhaps they should try to reset mine and see if it would, in fact, fix hers..it did. When she slipped off her shoes the carpet was soaking wet. This was a really crummy, crummy flight."